BR112018071137A8 - Aparelho, mídia de instruções legível em computador e método de videoconferência com um dispositivo de cliente - Google Patents

Aparelho, mídia de instruções legível em computador e método de videoconferência com um dispositivo de cliente

Info

Publication number
BR112018071137A8
BR112018071137A8 BR112018071137A BR112018071137A BR112018071137A8 BR 112018071137 A8 BR112018071137 A8 BR 112018071137A8 BR 112018071137 A BR112018071137 A BR 112018071137A BR 112018071137 A BR112018071137 A BR 112018071137A BR 112018071137 A8 BR112018071137 A8 BR 112018071137A8
Authority
BR
Brazil
Prior art keywords
customer
appliance
computer readable
client device
service provider
Prior art date
Application number
BR112018071137A
Other languages
English (en)
Other versions
BR112018071137A2 (pt
Inventor
W Crooks Edward
Original Assignee
Diebold Nixdorf Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Diebold Nixdorf Inc filed Critical Diebold Nixdorf Inc
Publication of BR112018071137A2 publication Critical patent/BR112018071137A2/pt
Publication of BR112018071137A8 publication Critical patent/BR112018071137A8/pt

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/10—Payment architectures specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
    • G06Q20/108—Remote banking, e.g. home banking
    • G06Q20/1085—Remote banking, e.g. home banking involving automatic teller machines [ATMs]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
    • G06K19/00—Record carriers for use with machines and with at least a part designed to carry digital markings
    • G06K19/06—Record carriers for use with machines and with at least a part designed to carry digital markings characterised by the kind of the digital marking, e.g. shape, nature, code
    • G06K19/06009—Record carriers for use with machines and with at least a part designed to carry digital markings characterised by the kind of the digital marking, e.g. shape, nature, code with optically detectable marking
    • G06K19/06037—Record carriers for use with machines and with at least a part designed to carry digital markings characterised by the kind of the digital marking, e.g. shape, nature, code with optically detectable marking multi-dimensional coding
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/18—Payment architectures involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
    • G06Q20/32—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wireless devices
    • G06Q20/327—Short range or proximity payments by means of M-devices
    • G06Q20/3276—Short range or proximity payments by means of M-devices using a pictured code, e.g. barcode or QR-code, being read by the M-device
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02—Banking, e.g. interest calculation or account maintenance
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]
    • G07F19/202—Depositing operations within ATMs
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]
    • G07F19/203—Dispensing operations within ATMs
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]
    • G07F19/206—Software aspects at ATMs
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]
    • G07F19/211—Software architecture within ATMs or in relation to the ATM network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04B—TRANSMISSION
    • H04B5/00—Near-field transmission systems, e.g. inductive or capacitive transmission systems
    • H04B5/70—Near-field transmission systems, e.g. inductive or capacitive transmission systems specially adapted for specific purposes
    • H04B5/72—Near-field transmission systems, e.g. inductive or capacitive transmission systems specially adapted for specific purposes for local intradevice communication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/80—Services using short range communication, e.g. near-field communication [NFC], radio-frequency identification [RFID] or low energy communication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W76/00—Connection management
    • H04W76/10—Connection setup
    • H04W76/14—Direct-mode setup
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W84/00—Network topologies
    • H04W84/02—Hierarchically pre-organised networks, e.g. paging networks, cellular networks, WLAN [Wireless Local Area Network] or WLL [Wireless Local Loop]
    • H04W84/10—Small scale networks; Flat hierarchical networks
    • H04W84/12—WLAN [Wireless Local Area Networks]

Landscapes

  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Engineering & Computer Science (AREA)
  • Finance (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • General Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Development Economics (AREA)
  • Economics (AREA)
  • Signal Processing (AREA)
  • Marketing (AREA)
  • Software Systems (AREA)
  • Technology Law (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
  • User Interface Of Digital Computer (AREA)

Abstract

APARELHO, MÍDIA DE INSTRUÇÕES LEGÍVEL EM COMPUTADOR E MÉTODO DE VIDEOCONFERÊNCIA COM UM DISPOSITIVO DE CLIENTE Em uma concretização exemplificativa, é aqui descrita uma máquina bancária automatizada com uma interface de usuário que viabiliza que um cliente execute uma transação financeira. A máquina bancária automatizada também compreende uma primeira interface para comunicação com um provedor de serviço remoto e uma segunda interface que pode se comunicar com um dispositivo de atendimento ao cliente. Ao receber uma entrada de cliente solicitando assistência, a máquina bancária automatizada estabelece uma ligação de comunicação entre o provedor de serviço remoto e o dispositivo de cliente. A ligação de comunicação permite que áudio, vídeo ou uma combinação de dados de áudio e vídeo sejam enviados entre o dispositivo de cliente e o provedor de serviços remoto.
BR112018071137A 2016-04-13 2017-04-13 Aparelho, mídia de instruções legível em computador e método de videoconferência com um dispositivo de cliente BR112018071137A8 (pt)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US201662322011P 2016-04-13 2016-04-13
PCT/US2017/027336 WO2017180824A1 (en) 2016-04-13 2017-04-13 Videoconferencing with a customer device

Publications (2)

Publication Number Publication Date
BR112018071137A2 BR112018071137A2 (pt) 2019-01-29
BR112018071137A8 true BR112018071137A8 (pt) 2023-04-18

Family

ID=58639065

Family Applications (1)

Application Number Title Priority Date Filing Date
BR112018071137A BR112018071137A8 (pt) 2016-04-13 2017-04-13 Aparelho, mídia de instruções legível em computador e método de videoconferência com um dispositivo de cliente

Country Status (4)

Country Link
US (2) US10825002B2 (pt)
EP (1) EP3443520A1 (pt)
BR (1) BR112018071137A8 (pt)
WO (1) WO2017180824A1 (pt)

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US10825004B1 (en) * 2018-04-10 2020-11-03 Patricia A. Walker Banking system using a wearable device for delivering virtual currency
US11438548B2 (en) 2018-08-21 2022-09-06 11Sight, Inc. Online encounter enhancement systems and methods
US11134215B2 (en) 2018-08-21 2021-09-28 11Sight, Inc. Online encounter enhancement systems and methods
US11030624B2 (en) * 2018-10-04 2021-06-08 Capital One Services, Llc Techniques to perform computational analyses on transaction information for automatic teller machines

Family Cites Families (18)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5604341A (en) 1995-03-13 1997-02-18 At&T Global Information Solutions Company ATM as video conferencing station
US20030179290A1 (en) 1997-05-07 2003-09-25 Diebold, Incorporated Transaction system
BR9815654A (pt) * 1997-08-13 2001-01-16 Citicorp Dev Ct Inc Máquina bancária de uso pessoal
US8955743B1 (en) 1998-04-17 2015-02-17 Diebold Self-Service Systems Division Of Diebold, Incorporated Automated banking machine with remote user assistance
US6223983B1 (en) 1999-02-19 2001-05-01 National City Bank Interactive point access financial and information system
US7854378B1 (en) * 2004-04-06 2010-12-21 Diebold, Incorporated Automated banking machine system and method
US7814016B2 (en) * 2004-06-30 2010-10-12 Ugenius Ip Holdings, Llc Personal teller system and method of remote interactive and personalized banking
KR20070042365A (ko) * 2005-10-18 2007-04-23 노틸러스효성 주식회사 금융자동화기기의 금융거래 내역 출력방법
US9010627B1 (en) * 2011-09-27 2015-04-21 United Services Automobile Association (Usaa) Initiating a kiosk transaction
US8924712B2 (en) * 2011-11-14 2014-12-30 Ca, Inc. Using QR codes for authenticating users to ATMs and other secure machines for cardless transactions
EP2713345B1 (de) * 2012-09-26 2016-08-24 Wincor Nixdorf International GmbH Verfahren und system zur gesicherten eingabe von identifizierungsdaten für die authentifizierung einer mittels eines selbstbedienungsterminals durchgeführten transaktion
EP2929671B1 (en) * 2012-12-07 2017-02-22 Microsec Szamitastechnikai Fejlesztö Zrt. Method and system for authenticating a user using a mobile device and by means of certificates
US20150058216A1 (en) * 2013-08-21 2015-02-26 Sergio Luciani ATM Enabling Interface with Mobile Technology
US9805346B2 (en) 2013-08-22 2017-10-31 Bank Of America Corporation Assisted self-service transaction device
US9290927B1 (en) * 2013-11-08 2016-03-22 Jpmorgan Chase Bank, N.A. Mobile automated teller machine
US9697505B2 (en) * 2014-09-19 2017-07-04 International Business Machines Corporation Automated financial transactions
US20160132849A1 (en) * 2014-11-10 2016-05-12 Toshiba America Business Solutions, Inc. System and method for an on demand media kiosk
US10535047B1 (en) * 2015-11-19 2020-01-14 Wells Fargo Bank N.A. Systems and methods for financial operations performed at a contactless ATM

Also Published As

Publication number Publication date
WO2017180824A1 (en) 2017-10-19
US20170300882A1 (en) 2017-10-19
EP3443520A1 (en) 2019-02-20
US10825002B2 (en) 2020-11-03
BR112018071137A2 (pt) 2019-01-29
US20210056522A1 (en) 2021-02-25
US11610189B2 (en) 2023-03-21

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Legal Events

Date Code Title Description
B15I Others concerning applications: loss of priority

Free format text: PERDA DA PRIORIDADE US 62/322011, DE 13/04/2016 CONFORME AS DISPOSICOES PREVISTAS NA LEI 9.279 DE 14/05/1996 (LPI) ART. 16 7O E NO ART. 29 DA RESOLUCAO INPI-PR 77/2013, POR NAO ATENDER AO DISPOSTO NO ART. 2 DA RESOLUCAO INPI-PR 179/2017, POIS NAO FOI APRESENTADA CESSAO DA REFERIDA PRIORIDADE, QUE POSSUI DEPOSITANTE DIFERENTE DO DEPOSITANTE DA FASE NACIONAL.

B12F Other appeals [chapter 12.6 patent gazette]
B350 Update of information on the portal [chapter 15.35 patent gazette]
B06W Patent application suspended after preliminary examination (for patents with searches from other patent authorities) chapter 6.23 patent gazette]
B15K Others concerning applications: alteration of classification

Free format text: AS CLASSIFICACOES ANTERIORES ERAM: G06Q 30/00 , G06Q 40/02 , G07F 19/00

Ipc: G06Q 20/10 (2012.01), G06Q 20/18 (2012.01), G06Q 2

B07A Application suspended after technical examination (opinion) [chapter 7.1 patent gazette]
B09A Decision: intention to grant [chapter 9.1 patent gazette]