BR112013030213A2 - voice conversation analysis using keywords - Google Patents

voice conversation analysis using keywords

Info

Publication number
BR112013030213A2
BR112013030213A2 BR112013030213A BR112013030213A BR112013030213A2 BR 112013030213 A2 BR112013030213 A2 BR 112013030213A2 BR 112013030213 A BR112013030213 A BR 112013030213A BR 112013030213 A BR112013030213 A BR 112013030213A BR 112013030213 A2 BR112013030213 A2 BR 112013030213A2
Authority
BR
Brazil
Prior art keywords
keywords
voice conversation
conversation analysis
analysis
voice
Prior art date
Application number
BR112013030213A
Other languages
Portuguese (pt)
Inventor
Diego Urdiales Delgado
John Eugene Neystadt
Original Assignee
Jajah Ltd
Telefonica Sa
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Jajah Ltd, Telefonica Sa filed Critical Jajah Ltd
Publication of BR112013030213A2 publication Critical patent/BR112013030213A2/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/26—Speech to text systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/28—Constructional details of speech recognition systems
    • G10L15/30—Distributed recognition, e.g. in client-server systems, for mobile phones or network applications
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L2015/088—Word spotting
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computational Linguistics (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Human Computer Interaction (AREA)
  • Physics & Mathematics (AREA)
  • Acoustics & Sound (AREA)
  • Multimedia (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
BR112013030213A 2011-05-26 2012-05-25 voice conversation analysis using keywords BR112013030213A2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
ES201130858A ES2408906B1 (en) 2011-05-26 2011-05-26 SYSTEM AND METHOD FOR ANALYZING THE CONTENT OF A VOICE CONVERSATION
PCT/EP2012/059832 WO2012160193A1 (en) 2011-05-26 2012-05-25 Voice conversation analysis utilising keywords

Publications (1)

Publication Number Publication Date
BR112013030213A2 true BR112013030213A2 (en) 2016-11-29

Family

ID=46246043

Family Applications (1)

Application Number Title Priority Date Filing Date
BR112013030213A BR112013030213A2 (en) 2011-05-26 2012-05-25 voice conversation analysis using keywords

Country Status (6)

Country Link
US (1) US20140362738A1 (en)
EP (1) EP2715724A1 (en)
AR (1) AR086535A1 (en)
BR (1) BR112013030213A2 (en)
ES (1) ES2408906B1 (en)
WO (1) WO2012160193A1 (en)

Families Citing this family (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US9330088B2 (en) 2013-04-23 2016-05-03 International Business Machines Corporation Preventing frustration in online chat communication
JP6327848B2 (en) * 2013-12-20 2018-05-23 株式会社東芝 Communication support apparatus, communication support method and program
US9508360B2 (en) 2014-05-28 2016-11-29 International Business Machines Corporation Semantic-free text analysis for identifying traits
US9722965B2 (en) 2015-01-29 2017-08-01 International Business Machines Corporation Smartphone indicator for conversation nonproductivity
US9431003B1 (en) 2015-03-27 2016-08-30 International Business Machines Corporation Imbuing artificial intelligence systems with idiomatic traits
US10891947B1 (en) 2017-08-03 2021-01-12 Wells Fargo Bank, N.A. Adaptive conversation support bot
JP7049010B1 (en) * 2021-03-02 2022-04-06 株式会社インタラクティブソリューションズ Presentation evaluation system

Family Cites Families (18)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5241586A (en) 1991-04-26 1993-08-31 Rolm Company Voice and text annotation of a call log database
DE60044521D1 (en) * 1999-02-16 2010-07-22 Yugen Kaisha Gm & M LANGUAGE CONVERSION DEVICE AND PROCEDURE
US6332120B1 (en) 1999-04-20 2001-12-18 Solana Technology Development Corporation Broadcast speech recognition system for keyword monitoring
US8068595B2 (en) * 2002-03-15 2011-11-29 Intellisist, Inc. System and method for providing a multi-modal communications infrastructure for automated call center operation
EP1361740A1 (en) * 2002-05-08 2003-11-12 Sap Ag Method and system for dialogue speech signal processing
US20050010411A1 (en) * 2003-07-09 2005-01-13 Luca Rigazio Speech data mining for call center management
US8204884B2 (en) * 2004-07-14 2012-06-19 Nice Systems Ltd. Method, apparatus and system for capturing and analyzing interaction based content
US20060074623A1 (en) * 2004-09-29 2006-04-06 Avaya Technology Corp. Automated real-time transcription of phone conversations
US20080167914A1 (en) * 2005-02-23 2008-07-10 Nec Corporation Customer Help Supporting System, Customer Help Supporting Device, Customer Help Supporting Method, and Customer Help Supporting Program
US9214001B2 (en) * 2007-02-13 2015-12-15 Aspect Software Inc. Automatic contact center agent assistant
US8219404B2 (en) * 2007-08-09 2012-07-10 Nice Systems, Ltd. Method and apparatus for recognizing a speaker in lawful interception systems
CN101803353B (en) * 2007-09-20 2013-12-25 西门子企业通讯有限责任两合公司 Method and communications arrangement for operating communications connection
US8644488B2 (en) * 2008-10-27 2014-02-04 Nuance Communications, Inc. System and method for automatically generating adaptive interaction logs from customer interaction text
US8972506B2 (en) * 2008-12-15 2015-03-03 Verizon Patent And Licensing Inc. Conversation mapping
US20100268534A1 (en) * 2009-04-17 2010-10-21 Microsoft Corporation Transcription, archiving and threading of voice communications
US8463606B2 (en) * 2009-07-13 2013-06-11 Genesys Telecommunications Laboratories, Inc. System for analyzing interactions and reporting analytic results to human-operated and system interfaces in real time
US8774372B2 (en) * 2009-07-30 2014-07-08 Felix Call, LLC Telephone call inbox
US20120209606A1 (en) * 2011-02-14 2012-08-16 Nice Systems Ltd. Method and apparatus for information extraction from interactions

Also Published As

Publication number Publication date
ES2408906B1 (en) 2014-02-28
EP2715724A1 (en) 2014-04-09
US20140362738A1 (en) 2014-12-11
ES2408906A2 (en) 2013-06-21
ES2408906R1 (en) 2013-08-06
WO2012160193A1 (en) 2012-11-29
AR086535A1 (en) 2014-01-08

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Legal Events

Date Code Title Description
B08F Application dismissed because of non-payment of annual fees [chapter 8.6 patent gazette]
B08K Patent lapsed as no evidence of payment of the annual fee has been furnished to inpi [chapter 8.11 patent gazette]