BR112012023146A2 - system and method for monitoring call session over an ip telephone network - Google Patents

system and method for monitoring call session over an ip telephone network

Info

Publication number
BR112012023146A2
BR112012023146A2 BR112012023146A BR112012023146A BR112012023146A2 BR 112012023146 A2 BR112012023146 A2 BR 112012023146A2 BR 112012023146 A BR112012023146 A BR 112012023146A BR 112012023146 A BR112012023146 A BR 112012023146A BR 112012023146 A2 BR112012023146 A2 BR 112012023146A2
Authority
BR
Brazil
Prior art keywords
monitoring
call session
telephone network
stations
data streams
Prior art date
Application number
BR112012023146A
Other languages
Portuguese (pt)
Inventor
Paul Martin Ii James
Bendickson Mike
Maciej Mike
Original Assignee
Calabrio Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Calabrio Inc filed Critical Calabrio Inc
Publication of BR112012023146A2 publication Critical patent/BR112012023146A2/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Monitoring And Testing Of Exchanges (AREA)

Abstract

sistema e método para monitorar sessão de chamada sobre uma rede de telefonia de ip. sistema e métodos para monitor sessões de chamada sobre uma rede de telefonia de ip são divulgados. um sistema ilustrativo para monitorar sessões de chamada sobre uma rede de telefonia de ip inclui um número de estações de telefone do usuário, um gerenciador de comunicações configurado para direcionar correntes de dados das sessões de chamada para as estações de telefone do usuário, e uma aplicação configurada para receber as correntes de dados das sessões de chamadas e direcionar aquelas correntes para uma ou mais estações de monitoramento para monitoração. as correntes de dados das sessões de chamada podem ser enviadas diretamente às estações de monitoramento ou podem ser enviadas para as estações de monitoramento via servidor de monitoramento que passa adiante as correntes de dados das seções de chamada para o serviço de gravação ou servidor de gravação.system and method for monitoring call session over an ip telephone network. System and methods for monitoring call sessions over an ip telephone network are disclosed. An illustrative system for monitoring call sessions over an IP telephone network includes a number of user telephone stations, a communications manager configured to direct call session data streams to user telephone stations, and an application. configured to receive call session data streams and direct those streams to one or more monitoring stations for monitoring. Call session data streams can be sent directly to the monitoring stations or can be sent to the monitoring stations via the monitoring server which passes the call section data streams to the recording service or recording server.

BR112012023146A 2010-03-26 2011-03-02 system and method for monitoring call session over an ip telephone network BR112012023146A2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US12/732,928 US20110235520A1 (en) 2010-03-26 2010-03-26 Live monitoring of call sessions over an ip telephony network
PCT/US2011/026839 WO2011119305A1 (en) 2010-03-26 2011-03-02 Live monitoring of call sessions over an ip telephony network

Publications (1)

Publication Number Publication Date
BR112012023146A2 true BR112012023146A2 (en) 2018-06-26

Family

ID=44656390

Family Applications (1)

Application Number Title Priority Date Filing Date
BR112012023146A BR112012023146A2 (en) 2010-03-26 2011-03-02 system and method for monitoring call session over an ip telephone network

Country Status (6)

Country Link
US (1) US20110235520A1 (en)
EP (1) EP2553891A1 (en)
CN (1) CN102812677B (en)
AU (1) AU2011229905B2 (en)
BR (1) BR112012023146A2 (en)
WO (1) WO2011119305A1 (en)

Families Citing this family (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8422641B2 (en) * 2009-06-15 2013-04-16 Calabrio, Inc. Distributed record server architecture for recording call sessions over a VoIP network
US8396192B2 (en) * 2010-03-03 2013-03-12 Calabrio, Inc. Desktop recording architecture for recording call sessions over a telephony network
US9444564B2 (en) 2012-05-10 2016-09-13 Qualcomm Incorporated Selectively directing media feeds to a set of target user equipments
US9277013B2 (en) * 2012-05-10 2016-03-01 Qualcomm Incorporated Storing local session data at a user equipment and selectively transmitting group session data to group session targets based on dynamic playback relevance information
KR101600422B1 (en) * 2012-08-14 2016-03-21 주식회사 케이티 Method and System for Continuously Providing Monitoring Information Service to Calling Station and Any Other Stations
KR101550062B1 (en) 2013-02-26 2015-09-04 주식회사 케이티 A Method for Sharing Control Right of M2M Device, and A M2M Service Platform for the Same
KR101441567B1 (en) 2013-03-05 2014-09-22 주식회사 케이티 Method for Sending M2M Data through IMS Network and M2M Service Platform therefor
US9686323B1 (en) * 2013-03-14 2017-06-20 Teradici Corporation Method and apparatus for sequencing remote desktop connections
US9432520B2 (en) * 2013-03-14 2016-08-30 Tracfone Wireless, Inc. Proxy-based usage tracking for a wireless device
US10749900B2 (en) 2018-09-28 2020-08-18 The Mitre Corporation Deploying session initiation protocol application network security

Family Cites Families (40)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5740240A (en) * 1995-04-10 1998-04-14 Edify Corporation Computer telephony integration system and method
US5647002A (en) * 1995-09-01 1997-07-08 Lucent Technologies Inc. Synchronization of mailboxes of different types
US6169896B1 (en) * 1997-03-12 2001-01-02 Emerald Bay Systems, Inc. System for evaluating communication network services
US6856618B2 (en) * 1997-10-21 2005-02-15 Intel Corporation Apparatus and method for computer telephone integration in packet switched telephone networks
US6496483B1 (en) * 1999-08-18 2002-12-17 At&T Corp. Secure detection of an intercepted targeted IP phone from multiple monitoring locations
US7333445B2 (en) * 2000-12-12 2008-02-19 Nice Systems Ltd. Method and system for monitoring and recording voice from circuit-switched via a packet-switched network
US7734826B2 (en) * 2001-03-16 2010-06-08 Novell, Inc. Client-server model for synchronization of files
US7079488B1 (en) * 2001-03-17 2006-07-18 Cisco Technology, Inc. Method and apparatus for modifying the bandwidth of an established ATM call in response to an identification of the contents of the call
US7899167B1 (en) * 2003-08-15 2011-03-01 Securus Technologies, Inc. Centralized call processing
US6925499B1 (en) * 2001-12-19 2005-08-02 Info Value Computing, Inc. Video distribution system using disk load balancing by file copying
US6801618B2 (en) * 2002-02-08 2004-10-05 Etalk Corporation System and method for implementing recording plans using a session manager
US7295970B1 (en) * 2002-08-29 2007-11-13 At&T Corp Unsupervised speaker segmentation of multi-speaker speech data
US7054420B2 (en) * 2002-09-11 2006-05-30 Telstrat International, Ltd. Voice over IP telephone recording architecture
US20040207724A1 (en) * 2003-04-17 2004-10-21 Siemens Information And Communication Networks, Inc. System and method for real time playback of conferencing streams
US7529357B1 (en) * 2003-08-15 2009-05-05 Evercom Systems, Inc. Inmate management and call processing systems and methods
US7227930B1 (en) * 2004-10-20 2007-06-05 Core Mobility, Inc. Systems and methods for criteria-based recording of voice data
US7386105B2 (en) * 2005-05-27 2008-06-10 Nice Systems Ltd Method and apparatus for fraud detection
US7558382B2 (en) * 2005-11-30 2009-07-07 Teletech Holdings, Inc. Monitoring service personnel
US7873035B2 (en) * 2005-12-19 2011-01-18 Audiocodes, Inc. Method and apparatus for voice-over-IP call recording and analysis
US7590229B2 (en) * 2005-12-27 2009-09-15 At&T Intellectual Property I, L.P. System for prompting the caller before and after voice-over-internet-protocol call connection
US20070276910A1 (en) * 2006-05-23 2007-11-29 Scott Deboy Conferencing system with desktop sharing
US8488592B2 (en) * 2006-08-03 2013-07-16 Aspect Software, Inc. Unified session detail records
US7584104B2 (en) * 2006-09-08 2009-09-01 At&T Intellectual Property Ii, L.P. Method and system for training a text-to-speech synthesis system using a domain-specific speech database
US7613290B2 (en) * 2006-09-29 2009-11-03 Verint Americas Inc. Recording using proxy servers
US8199886B2 (en) * 2006-09-29 2012-06-12 Verint Americas, Inc. Call control recording
US7644096B2 (en) * 2006-10-02 2010-01-05 Sony Ericsson Mobile Communications Ab Method for storing and accessing data
HUE042942T2 (en) * 2007-03-05 2019-07-29 Calabrio Inc Monitoring quality of customer service in customer/agent calls over a voip network
US20080240404A1 (en) * 2007-03-30 2008-10-02 Kelly Conway Method and system for aggregating and analyzing data relating to an interaction between a customer and a contact center agent
US7869586B2 (en) * 2007-03-30 2011-01-11 Eloyalty Corporation Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics
US8447691B2 (en) * 2007-05-30 2013-05-21 Hsbc Card Services, Inc. Systems and methods for NACHA compliant ACH transfers using an automated voice response system
US8229085B2 (en) * 2007-07-31 2012-07-24 At&T Intellectual Property I, L.P. Automatic message management utilizing speech analytics
US8219404B2 (en) * 2007-08-09 2012-07-10 Nice Systems, Ltd. Method and apparatus for recognizing a speaker in lawful interception systems
CN101114952A (en) * 2007-08-28 2008-01-30 飞思达技术（北京）有限公司 Data flow redirection based VOIP/NGN monitoring, inspecting method and system
US8194825B2 (en) * 2007-09-18 2012-06-05 At&T Intellectual Property I, L.P. Methods and apparatus for call surveillance in internet protocol communication networks
US20090141877A1 (en) * 2007-11-30 2009-06-04 Mckenna Luke Rowan SYSTEM AND APPARATUS FOR PREDICTIVE VOICE OVER INTERNET PROTOCOL (VoIP) INFRASTRUCTURE MONITORING UTILIZING ENHANCED CUSTOMER END-POINT VoIP PHONES
US20090185673A1 (en) * 2008-01-17 2009-07-23 Avaya Technology Llc Voice-Over-IP Call Recording in Call Centers
JP5088239B2 (en) * 2008-06-04 2012-12-05 日本電気株式会社 Congestion control system, boundary gateway device, and congestion control method used therefor
US8077675B2 (en) * 2009-03-03 2011-12-13 Cisco Technology, Inc. Performance management of mobile intelligent roaming using mobility detail records
US8422641B2 (en) * 2009-06-15 2013-04-16 Calabrio, Inc. Distributed record server architecture for recording call sessions over a VoIP network
US8396192B2 (en) * 2010-03-03 2013-03-12 Calabrio, Inc. Desktop recording architecture for recording call sessions over a telephony network

Also Published As

Publication number Publication date
CN102812677B (en) 2015-09-09
CN102812677A (en) 2012-12-05
AU2011229905A1 (en) 2012-09-27
AU2011229905B2 (en) 2014-09-11
US20110235520A1 (en) 2011-09-29
WO2011119305A1 (en) 2011-09-29
EP2553891A1 (en) 2013-02-06

Similar Documents

Publication Publication Date Title
BR112012023146A2 (en) system and method for monitoring call session over an ip telephone network
BR112017010777A2 (en) METHODS TO SUPPORT LOCATION AND EMERGENCY CALLS FOR OVER-THE-TOP SERVICE PROVIDERS
BR112017010802A2 (en) reference location for an over-the-top emergency call
BR112015025960A2 (en) method, network node, and user equipment for updating system information
BR112019005982A2 (en) network service over limited network connectivity
BR112015014999A2 (en) electronic patient care system and apparatus
BR112012031924A2 (en) method and equipment for linking subscriber authentication and device authentication in communication systems.
CL2009001912A1 (en) A method to support a session control in an ims domain, in a control node to control centralized services and service continuity in ims domain of a communications network, and control node.
BR112013009996A2 (en) method, device, and system for providing an access service
BRPI0800630A (en) apparatus and method for facilitating access to a network database node in an internet protocol multimedia subsystem, ims, a mobile network
BR112014011390A2 (en) method for establishing data connectivity between a wireless communication device and a core network over an ip access network, wireless communication device, and communication system
BR112017005541A2 (en) frame structure for mixed rate wireless communication networks
WO2011137271A3 (en) Location-aware conferencing with graphical interface for participant survey
BR112012032394A2 (en) apparatus and mechanism for the dynamic designation of mobile survival services
BR112012021582A2 (en) system and method for recording telephone call sessions on a telephone network.
BRPI0818155A8 (en) METHOD AND SYSTEM TO PROVIDE CONTINUOUS TRANSFER BETWEEN COMMUNICATION NETWORKS
BR112013017397A2 (en) method of routing a session from a caller in a caller server communication network to a caller
BR112018009990A8 (en) methods and equipment for wireless communication using a security model to support multiple connectivity and service contexts
WO2009035294A3 (en) System and method for communicating using internet protocol
BR112013027607A2 (en) Method and device for processing data on a wireless network
GB2480039A (en) Method and system for directing media streams during a conference call
BR112015003544A2 (en) wireless communication system; and method of communication between a mobile wireless communications device and an application server
AR083291A1 (en) UNIQUE RADIO VOICE CALL CONTINUITY FOR EMERGENCY CALL RETURN OR MARKING SESSIONS BY CLICK
BR112015004474A8 (en) videoconferencing recording method and system, recording user terminal and server
EP2637356A4 (en) Method and device for providing user information to carried grade network address translation cgn apparatus

Legal Events

Date Code Title Description
B08F Application dismissed because of non-payment of annual fees [chapter 8.6 patent gazette]
B08K Patent lapsed as no evidence of payment of the annual fee has been furnished to inpi [chapter 8.11 patent gazette]

Free format text: EM VIRTUDE DO ARQUIVAMENTO PUBLICADO NA RPI 2478 DE 03-07-2018 E CONSIDERANDO AUSENCIA DE MANIFESTACAO DENTRO DOS PRAZOS LEGAIS, INFORMO QUE CABE SER MANTIDO O ARQUIVAMENTO DO PEDIDO DE PATENTE, CONFORME O DISPOSTO NO ARTIGO 12, DA RESOLUCAO 113/2013.

B350 Update of information on the portal [chapter 15.35 patent gazette]