BR0000993A - Processo e aparelho para encaminhar chamadas multimìdia dentro de um sistema distribuidor automático de chamadas, e, processo para exibir informações para um chamador de um distribuidor automático de chamadas - Google Patents

Processo e aparelho para encaminhar chamadas multimìdia dentro de um sistema distribuidor automático de chamadas, e, processo para exibir informações para um chamador de um distribuidor automático de chamadas

Info

Publication number
BR0000993A
BR0000993A BR0000993-8A BR0000993A BR0000993A BR 0000993 A BR0000993 A BR 0000993A BR 0000993 A BR0000993 A BR 0000993A BR 0000993 A BR0000993 A BR 0000993A
Authority
BR
Brazil
Prior art keywords
automatic call
call distributor
internet
caller
displaying information
Prior art date
Application number
BR0000993-8A
Other languages
English (en)
Inventor
Darryl Hymel
Original Assignee
Rockwell Electronic Commerce
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Rockwell Electronic Commerce filed Critical Rockwell Electronic Commerce
Publication of BR0000993A publication Critical patent/BR0000993A/pt

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Abstract

''PROCESSO E APARELHO PARA ENCAMINHAR CHAMADAS MULTIMìDIA DENTRO DE UM SISTEMA DISTRIBUIDOR AUTOMáTICO DE CHAMADAS, E, PROCESSO PARA EXIBIR INFORMAçõES PARA UM CHAMADOR DE UM DISTRIBUIDOR AUTOMáTICO DE CHAMADAS''. Um processo e aparelho são apresentados para encaminhar chamadas multimídia dentro de um sistema distribuidor automático de chamadas tendo um distribuidor automático de chamadas acoplado com a rede telefónica comutada pública e um hospedeiro acoplado com a Internet. O processo inclui as etapas de receber uma chamada de Internet de um chamador de Internet pelo hospedeiro através da Internet, solicitar a designação de um agente para tratar a chamada de Internet do distribuidor automático de chamadas acoplado com a rede telefónica comutada pública e transferir a chamada de Internet para um terminal do agente designado pelo distribuidor automático de chamadas.
BR0000993-8A 1999-03-01 2000-03-01 Processo e aparelho para encaminhar chamadas multimìdia dentro de um sistema distribuidor automático de chamadas, e, processo para exibir informações para um chamador de um distribuidor automático de chamadas BR0000993A (pt)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US12227899P 1999-03-01 1999-03-01

Publications (1)

Publication Number Publication Date
BR0000993A true BR0000993A (pt) 2000-10-17

Family

ID=22401737

Family Applications (1)

Application Number Title Priority Date Filing Date
BR0000993-8A BR0000993A (pt) 1999-03-01 2000-03-01 Processo e aparelho para encaminhar chamadas multimìdia dentro de um sistema distribuidor automático de chamadas, e, processo para exibir informações para um chamador de um distribuidor automático de chamadas

Country Status (9)

Country Link
EP (1) EP1039731B1 (pt)
JP (1) JP2000253155A (pt)
CN (1) CN100407799C (pt)
AT (1) ATE378775T1 (pt)
AU (1) AU773872B2 (pt)
BR (1) BR0000993A (pt)
CA (1) CA2299249A1 (pt)
DE (1) DE60037059T2 (pt)
NZ (1) NZ503101A (pt)

Family Cites Families (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5528678A (en) * 1993-12-27 1996-06-18 At&T Corp. Revertive calling automatic call distributor
US5519773A (en) * 1994-06-07 1996-05-21 Siemens Colm Communications Inc. Call sharing for inbound and outbound call center agents
US5546452A (en) * 1995-03-02 1996-08-13 Geotel Communications Corp. Communications system using a central controller to control at least one network and agent system
CA2173304C (en) * 1995-04-21 2003-04-29 Anthony J. Dezonno Method and system for establishing voice communications using a computer network
US5884032A (en) * 1995-09-25 1999-03-16 The New Brunswick Telephone Company, Limited System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent
CA2391428C (en) * 1995-09-25 2009-01-06 Innovatia Inc. System for obtaining help over a communication system by using specific customer contact channels
US5793861A (en) * 1996-06-11 1998-08-11 Executone Information Systems, Inc. Transaction processing system and method
US6385646B1 (en) * 1996-08-23 2002-05-07 At&T Corp. Method and system for establishing voice communications in an internet environment
US5958014A (en) * 1996-09-24 1999-09-28 Intervoice Limited Partnership System and method for establishing a real-time agent pool between computer systems

Also Published As

Publication number Publication date
JP2000253155A (ja) 2000-09-14
CN100407799C (zh) 2008-07-30
DE60037059D1 (de) 2007-12-27
AU1952700A (en) 2000-09-07
AU773872B2 (en) 2004-06-10
EP1039731A2 (en) 2000-09-27
NZ503101A (en) 2000-07-28
CA2299249A1 (en) 2000-09-01
EP1039731B1 (en) 2007-11-14
CN1265554A (zh) 2000-09-06
ATE378775T1 (de) 2007-11-15
DE60037059T2 (de) 2008-09-11
EP1039731A3 (en) 2003-10-29

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Legal Events

Date Code Title Description
B08F Application dismissed because of non-payment of annual fees [chapter 8.6 patent gazette]

Free format text: REFERENTE A 4A, 5A, 6A E 7A ANUIDADES

B08K Patent lapsed as no evidence of payment of the annual fee has been furnished to inpi [chapter 8.11 patent gazette]

Free format text: REFERENTE AO DESPACHO 8.6 PUBLICADO NA RPI 1913 DE 04/09/2007.