BG3019U1 - Remote call and communication system - Google Patents

Abstract

This utility model relates to a remote call and communication system that will find application in the community's medical and social services, in particular by servicing of nursing homes and hospices. The designed remote call and communication system includes a router (2), which via a WiFi, Bluetooth or LAN network is unidirectionally connected to user devices (1.1, 1.2 ... 1.n) and bidirectionally connected to a multimedia communication server (3) and to consulting expert's computers (4.1, 4.2 ... 4.m). The multimedia server (3) is bidirectionally connected to the database server (5). The user devices (1.1, 1.2 ... 1.n) and consulting expert's computers (4.1, 4.2 ... 4.m) include additional peripheral equipment such as cameras, microphones, speakers and headsets.

Description

Field of technology

This utility model refers to a system for remote calling and communication, which will find application in medical and social services to the population and in particular in the service of nursing homes and hospices.

BACKGROUND OF THE INVENTION

Specialized institutions provide a range of social services for people with disabilities, the elderly and children. An important feature of this type of social services is that it is a form of care in which users are permanently separated from their home environment, and this type of service is provided after the exhaustion of opportunities to use other services in the community.

In the existing social homes and hospices there is no interaction between social and health services, including the development of innovative services. Moreover, long-term care in these homes is based on creating conditions for an independent and dignified life for the elderly and people with disabilities, while respecting their rights, taking into account their capabilities and specific needs.

There is no known remote call and communication system that provides a two-way connection between a user (patient) and a consultation service (doctor or other staff) in accordance with predefined call priorities and filing of all incoming signals.

Technical essence of the utility model

The task of the utility model is to create a system for remote calling and communication that provides real-time two-way communication between a user (patient) and a consultation service (doctor or other staff) in accordance with pre-defined priorities.

The established system for remote calling and communication according to the utility model includes a router, which via WiFi, Bluetooth or LAN is unidirectionally connected to user devices and unidirectionally connected to a multimedia communication server and consulting computers. The media server is bidirectionally connected to a database server.

Consumer devices and consulting computers include additional peripherals in the form of cameras, microphones, speakers and headphones.

The advantage of the created system is that it provides a two-way connection between the initiator of the communication (patient) and the consultation service (doctor or other staff) in accordance with pre-defined call priorities and filing of all incoming signals. The system allows classification and storage of any communication, archiving of messages on local and remote media, as well as the ability for dynamic reports in real time and for chronology of current and past events.

Explanation of the attached figures

This utility model is illustrated in the attached figures, where:

Figure 1 is a schematic diagram of the remote call and communication system according to the utility model;

Figure 2 is a screen image of a user device from the system shown in Figure 1.

Examples of implementation of the utility model

The created system for remote calling and communication, shown in Figure 1, includes a router 2, which via WiFi, Bluetooth or LAN is connected in one direction to user devices 1.1, 1.2 ... Ln. Router 2 is also connected in both directions to a multimedia communication server 3 and to consulting computers 4.1,4.2 ... 4.sh. The multimedia server 3 is bidirectionally connected to a database server 5.

6265 Descriptions to utility registration certificates № 11.2 / 30.11.2018

In the created system, the user devices 1.1, 1.2 ... l.n and the consulting computers 4.1, 4.2 ... 4.t include additional peripheral devices in the form of cameras, microphones, speakers and headphones.

Consumer devices 1.1, 1.2 ... l.n can be tablets with Android operating system.

Figure 2 shows an image of the screen of the user device 1.1, 1.2 ... l.n, which screen has four main buttons, distributed in accordance with the priorities for calling a specialist, namely:

- general call without priority, where when the users are bored, they can initiate a conversation with a specialist through the consulting computers 4.1, 4.2 ... 4.sh. This button is blue;

- low priority call using the green button;

- call with medium priority using a yellow button;

- high priority call via red button.

When the buttons are pressed (without the high priority button), a selection for quick selection of the topic of the call appears on the screen, and the data is transmitted to a consultant via the respective consulting computer 4.1, 4.2 ... 4.š. As a result, a connection is made with the specialist through a different channel - audio or video. When making the connection, a call can be made through the standard capabilities of the user device 1.1,1.2, .. l.n - microphone, speaker, headphones or camcorder. During this call, an entry is created in the database server 5.

The system is used as follows.

After switching on the user device 1.1, the connection to the router 2 is checked via a WiFi connection. The device 1.1 then reads its identifier, which determines its location and through the router 2 via WiFi connection is made contact with the media server 3, again via WiFi, creating a communication channel between the server 3 and the device 1.1. On this channel, the device 1.1 can transmit calls, text and video or audio messages.

In case of a call or other action of the user of the device 1.1, a call to the server 3 is sent via the already built WiFi channel through the router 2, which in turn again transmits a message or video stream through the router 2 to the respective consulting computer 4.1. At the same time, an event is recorded by the server 3 in the database server 5 and a record is created with the actions of the user device 1.1 and the consulting computer 4.1.

If a consulting specialist through the consulting computer 4.1 requests a reference, the request is transmitted through the router 2 to the server 3, which in turn retrieves the data from the server 5, processes them and through the router 2 transmits them to the computer 4.1.

The protocols between the devices 1.1, 1.2 ... l.n and the server 3 are built on a direct TCP / IP socket connection in client / server mode and a standard Ethernet transmission environment. The data exchange between the server 3 and the database server 5 is via an ODBC connector, and the SQL Server Native Client can also be applied. Between the consulting computers 4.1, 4.2 ... 4.sh and the server 3 a Web connection is built according to the https protocol with the exchange of private encryption keys of the type Self-Signed Security, Keys, which are stored on the server 3.

For consumer devices 1.1, 1.2 ... Ln, server 3 and consulting computers 4.1, 4.2 ... lm, data compression technologies can be used to increase the capacity of the devices and the possibility of higher system load. in case of simultaneous work of several separate channels for communication of the users with the consultants.

Server 3 systems - database server 5 have a data backup system that allows the creation of a local or cloud archive on independent media.

The video signals are transmitted on the same communication channel, the video information is transcoded from the respective user device 1.1, passes through the router 2, the server 3 retransmits it to the respective consulting computer 4.1 without further processing and is decoded and visualized by the consulting computer 4.1.

6266 Descriptions to certificates for registration of utility models № 11.2 / 30.11.2018

Claims (2)

Claims Remote calling and communication system, characterized in that it comprises a router (2) which is connected to user devices (1.1, 1.2 ... Ln) via a WiFi, Bluetooth or LAN network and connected to a multimedia server in both directions for communication (3) and with consulting computers (4.1, 4.2 ... 4.t), as the multimedia communication server (3) is connected in both directions to a database server (5). Remote calling and communication system according to claim 1, characterized in that the user devices (1.1, 1.2 ... Ln) and the consulting computers (4.1, 4.2 ... 4.t) include additional peripheral devices in the form of cameras, microphones, speakers and headphones.