BG110331A - Method and device for registering and determining the customer satisfaction - Google Patents

Method and device for registering and determining the customer satisfaction

Info

Publication number
BG110331A
BG110331A BG10110331A BG11033109A BG110331A BG 110331 A BG110331 A BG 110331A BG 10110331 A BG10110331 A BG 10110331A BG 11033109 A BG11033109 A BG 11033109A BG 110331 A BG110331 A BG 110331A
Authority
BG
Bulgaria
Prior art keywords
customer
service
registering
assessments
opinion
Prior art date
Application number
BG10110331A
Other languages
Bulgarian (bg)
Inventor
Симеон КОСТОВ
Георги ЯДКОВ
Юрий АЛКАЛАЙ
Николай Георгиев
Original Assignee
Симеон КОСТОВ
Георги ЯДКОВ
Юрий АЛКАЛАЙ
Николай Георгиев
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Симеон КОСТОВ, Георги ЯДКОВ, Юрий АЛКАЛАЙ, Николай Георгиев filed Critical Симеон КОСТОВ
Priority to BG10110331A priority Critical patent/BG110331A/en
Priority to PCT/BG2010/000001 priority patent/WO2010094092A1/en
Publication of BG110331A publication Critical patent/BG110331A/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Strategic Management (AREA)
  • Finance (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

The present invention relates to a method and device for registering and determining the customer satisfaction while receiving a service or purchasing products. The device prompts the customer to express his opinion, registers his opinion, adds information from the context of the service and sends it to a database. There is an option that the device measures more than one component of the serviceand invites the customer to provide an audio and/or video response. The method allows filtering of the real customers against malevolent actors, it adds additional context to the situation of interaction with the customer (e.g. type of service, employee. time and other preset parameters). A model has been developed by which the specific service can be measured at different stages of its lifecycle. Additionally, the method and the device allow real time monitoring of the assessments and can send a signal function to the managers of the store at preset assessments by the customers.
BG10110331A 2009-02-20 2009-02-20 Method and device for registering and determining the customer satisfaction BG110331A (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
BG10110331A BG110331A (en) 2009-02-20 2009-02-20 Method and device for registering and determining the customer satisfaction
PCT/BG2010/000001 WO2010094092A1 (en) 2009-02-20 2010-01-21 Method and device for registration and assessment customers satisfaction

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
BG10110331A BG110331A (en) 2009-02-20 2009-02-20 Method and device for registering and determining the customer satisfaction

Publications (1)

Publication Number Publication Date
BG110331A true BG110331A (en) 2010-08-31

Family

ID=42045264

Family Applications (1)

Application Number Title Priority Date Filing Date
BG10110331A BG110331A (en) 2009-02-20 2009-02-20 Method and device for registering and determining the customer satisfaction

Country Status (2)

Country Link
BG (1) BG110331A (en)
WO (1) WO2010094092A1 (en)

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4345315A (en) 1979-01-19 1982-08-17 Msi Data Corporation Customer satisfaction terminal
US5038367A (en) 1989-12-29 1991-08-06 William Casey Opinion sampling device
WO2001018723A2 (en) * 1999-09-09 2001-03-15 Accenture Llp Attention management system and method
FI20002067A (en) 2000-09-20 2002-03-21 Feelback Oy Arrangements for the collection of response especially during customer service and the corresponding procedure
GB0408956D0 (en) * 2004-04-22 2004-05-26 Qm Group Ltd Customer assistance system
EP1845486A1 (en) 2006-03-18 2007-10-17 QM Group Limited Recording customer satisfaction with service staff performance

Also Published As

Publication number Publication date
WO2010094092A1 (en) 2010-08-26

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