BG110331A - Method and device for registering and determining the customer satisfaction - Google Patents
Method and device for registering and determining the customer satisfactionInfo
- Publication number
- BG110331A BG110331A BG10110331A BG11033109A BG110331A BG 110331 A BG110331 A BG 110331A BG 10110331 A BG10110331 A BG 10110331A BG 11033109 A BG11033109 A BG 11033109A BG 110331 A BG110331 A BG 110331A
- Authority
- BG
- Bulgaria
- Prior art keywords
- customer
- service
- registering
- assessments
- opinion
- Prior art date
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
Abstract
The present invention relates to a method and device for registering and determining the customer satisfaction while receiving a service or purchasing products. The device prompts the customer to express his opinion, registers his opinion, adds information from the context of the service and sends it to a database. There is an option that the device measures more than one component of the serviceand invites the customer to provide an audio and/or video response. The method allows filtering of the real customers against malevolent actors, it adds additional context to the situation of interaction with the customer (e.g. type of service, employee. time and other preset parameters). A model has been developed by which the specific service can be measured at different stages of its lifecycle. Additionally, the method and the device allow real time monitoring of the assessments and can send a signal function to the managers of the store at preset assessments by the customers.
Priority Applications (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
BG10110331A BG110331A (en) | 2009-02-20 | 2009-02-20 | Method and device for registering and determining the customer satisfaction |
PCT/BG2010/000001 WO2010094092A1 (en) | 2009-02-20 | 2010-01-21 | Method and device for registration and assessment customers satisfaction |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
BG10110331A BG110331A (en) | 2009-02-20 | 2009-02-20 | Method and device for registering and determining the customer satisfaction |
Publications (1)
Publication Number | Publication Date |
---|---|
BG110331A true BG110331A (en) | 2010-08-31 |
Family
ID=42045264
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
BG10110331A BG110331A (en) | 2009-02-20 | 2009-02-20 | Method and device for registering and determining the customer satisfaction |
Country Status (2)
Country | Link |
---|---|
BG (1) | BG110331A (en) |
WO (1) | WO2010094092A1 (en) |
Family Cites Families (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4345315A (en) | 1979-01-19 | 1982-08-17 | Msi Data Corporation | Customer satisfaction terminal |
US5038367A (en) | 1989-12-29 | 1991-08-06 | William Casey | Opinion sampling device |
AU7126200A (en) * | 1999-09-09 | 2001-04-10 | Accenture Llp | Attention management system and method |
FI20002067A (en) | 2000-09-20 | 2002-03-21 | Feelback Oy | Arrangements for the collection of response especially during customer service and the corresponding procedure |
GB0408956D0 (en) * | 2004-04-22 | 2004-05-26 | Qm Group Ltd | Customer assistance system |
EP1845486A1 (en) | 2006-03-18 | 2007-10-17 | QM Group Limited | Recording customer satisfaction with service staff performance |
-
2009
- 2009-02-20 BG BG10110331A patent/BG110331A/en unknown
-
2010
- 2010-01-21 WO PCT/BG2010/000001 patent/WO2010094092A1/en active Application Filing
Also Published As
Publication number | Publication date |
---|---|
WO2010094092A1 (en) | 2010-08-26 |
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