AU6714498A - Service level agreement management in data networks - Google Patents

Service level agreement management in data networks

Info

Publication number
AU6714498A
AU6714498A AU67144/98A AU6714498A AU6714498A AU 6714498 A AU6714498 A AU 6714498A AU 67144/98 A AU67144/98 A AU 67144/98A AU 6714498 A AU6714498 A AU 6714498A AU 6714498 A AU6714498 A AU 6714498A
Authority
AU
Australia
Prior art keywords
service level
data networks
level agreement
agreement management
management
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU67144/98A
Inventor
Mark Christmas
Leo Forget
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Crosskeys Systems Corp
Original Assignee
Crosskeys Systems Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from CA002200011A external-priority patent/CA2200011A1/en
Priority claimed from CA 2200009 external-priority patent/CA2200009A1/en
Application filed by Crosskeys Systems Corp filed Critical Crosskeys Systems Corp
Publication of AU6714498A publication Critical patent/AU6714498A/en
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q11/00—Selecting arrangements for multiplex systems
    • H04Q11/04—Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428—Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • H04Q11/0478—Provisions for broadband connections
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5003—Managing SLA; Interaction between SLA and QoS
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5003—Managing SLA; Interaction between SLA and QoS
    • H04L41/5009—Determining service level performance parameters or violations of service level contracts, e.g. violations of agreed response time or mean time between failures [MTBF]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5032—Generating service level reports
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5061—Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the interaction between service providers and their network customers, e.g. customer relationship management
    • H04L41/5067—Customer-centric QoS measurements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/54—Store-and-forward switching systems 
    • H04L12/56—Packet switching systems
    • H04L12/5601—Transfer mode dependent, e.g. ATM
    • H04L2012/5625—Operations, administration and maintenance [OAM]
    • H04L2012/5626—Network management, e.g. Intelligent nets
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/54—Store-and-forward switching systems 
    • H04L12/56—Packet switching systems
    • H04L12/5601—Transfer mode dependent, e.g. ATM
    • H04L2012/5629—Admission control
    • H04L2012/5631—Resource management and allocation

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
AU67144/98A 1997-03-14 1998-03-16 Service level agreement management in data networks Abandoned AU6714498A (en)

Applications Claiming Priority (7)

Application Number Priority Date Filing Date Title
CA002200011A CA2200011A1 (en) 1997-03-14 1997-03-14 Service level agreement management in data networks
CA 2200009 CA2200009A1 (en) 1997-03-14 1997-03-14 Object oriented programming method
CA2200009 1997-03-14
CA2200011 1997-03-14
US4308097P 1997-04-08 1997-04-08
US60043080 1997-04-08
PCT/CA1998/000232 WO1998042102A1 (en) 1997-03-14 1998-03-16 Service level agreement management in data networks

Publications (1)

Publication Number Publication Date
AU6714498A true AU6714498A (en) 1998-10-12

Family

ID=27170307

Family Applications (1)

Application Number Title Priority Date Filing Date
AU67144/98A Abandoned AU6714498A (en) 1997-03-14 1998-03-16 Service level agreement management in data networks

Country Status (3)

Country Link
EP (1) EP0968588A1 (en)
AU (1) AU6714498A (en)
WO (1) WO1998042102A1 (en)

Families Citing this family (24)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB9603582D0 (en) 1996-02-20 1996-04-17 Hewlett Packard Co Method of accessing service resource items that are for use in a telecommunications system
US7058704B1 (en) * 1998-12-01 2006-06-06 Network Appliance, Inc.. Method and apparatus for implementing a service-level agreement
US6446200B1 (en) * 1999-03-25 2002-09-03 Nortel Networks Limited Service management
WO2000074337A2 (en) * 1999-06-02 2000-12-07 Ac Properties B.V. System and method for a rules database server in a hybrid communication system
US6449588B1 (en) * 1999-06-02 2002-09-10 Accenture Llp Customer-driven QOS in hybrid communication system
WO2001008038A2 (en) * 1999-07-26 2001-02-01 Accenture Llp A system, method and computer program for determining operationalmaturity of an organization
WO2001008037A2 (en) * 1999-07-26 2001-02-01 Accenture Llp A system, method and computer program for determining capability levels of processes to evaluate operational maturity of an organization
FR2809513B1 (en) * 2000-05-23 2003-09-12 Bull Sa QUALITY OF SERVICE CONTROL, ESPECIALLY TELECOMMUNICATION
WO2002015481A2 (en) * 2000-08-17 2002-02-21 Trendium, Inc. Methods, systems, and computer program products for managing a service provided by a network
GB2375256A (en) * 2001-04-30 2002-11-06 Nokia Corp Determining service level identification to data transmitted between a device and a network
AU2002341616A1 (en) * 2001-09-07 2003-03-24 Truetel Communications, Inc. Telecommunications system service logic data model
DE10145486C2 (en) * 2001-09-14 2003-07-31 Siemens Ag Quality of service monitoring method in a communication network, computer program and quality of service monitoring system
US8099488B2 (en) 2001-12-21 2012-01-17 Hewlett-Packard Development Company, L.P. Real-time monitoring of service agreements
US7099879B2 (en) 2001-12-21 2006-08-29 Hewlett-Packard Development Company, L.P. Real-time monitoring of service performance through the use of relational database calculation clusters
US20030135609A1 (en) * 2002-01-16 2003-07-17 Sun Microsystems, Inc. Method, system, and program for determining a modification of a system resource configuration
EP1333390A1 (en) * 2002-02-01 2003-08-06 Agilent Technologies, Inc. (a Delaware corporation) Method of generating a summary module and apparatus therefor
ATE334528T1 (en) * 2002-03-26 2006-08-15 Siemens Schweiz Ag PROCEDURE FOR MONITORING SERVICE LEVEL AGREEMENTS
EP1361761A1 (en) * 2002-05-10 2003-11-12 Compaq Information Technologies Group, L.P. Telecommunications network management system and method for service monitoring
EP1520433B1 (en) * 2002-07-10 2008-10-08 Nokia Siemens Networks Gmbh & Co. Kg Recognition of reduced service capacities in a communication network
US7240068B2 (en) 2002-09-06 2007-07-03 Truetel Communications, Inc. Service logic execution environment (SLEE) that is running on a device, supporting a plurality of services and that is compliant with a telecommunications computing standard for SLEES
US20080065397A1 (en) * 2006-09-08 2008-03-13 Ying Huang Managing composite enterprise services through multi-layer decomposition
US8238538B2 (en) 2009-05-28 2012-08-07 Comcast Cable Communications, Llc Stateful home phone service
EP2302535A1 (en) * 2009-09-29 2011-03-30 Alcatel Lucent Method of controlling use of a web cache
US9036472B2 (en) * 2011-03-15 2015-05-19 Hewlett-Packard Development Company, L.P. Network switching device for quantifying available service-level capacity of a network for projected network traffic

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB9512422D0 (en) * 1994-09-01 1995-08-23 British Telecomm Network management system for communications networks
US5872928A (en) * 1995-02-24 1999-02-16 Cabletron Systems, Inc. Method and apparatus for defining and enforcing policies for configuration management in communications networks

Also Published As

Publication number Publication date
EP0968588A1 (en) 2000-01-05
WO1998042102A1 (en) 1998-09-24

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