AU5924500A - Real time support and information system - Google Patents

Real time support and information system

Info

Publication number
AU5924500A
AU5924500A AU59245/00A AU5924500A AU5924500A AU 5924500 A AU5924500 A AU 5924500A AU 59245/00 A AU59245/00 A AU 59245/00A AU 5924500 A AU5924500 A AU 5924500A AU 5924500 A AU5924500 A AU 5924500A
Authority
AU
Australia
Prior art keywords
real time
information system
time support
support
information
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU59245/00A
Inventor
John Mcgarry
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
WISEGUIDE Inc
Original Assignee
WISEGUIDE Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by WISEGUIDE Inc filed Critical WISEGUIDE Inc
Publication of AU5924500A publication Critical patent/AU5924500A/en
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232—Call distribution algorithms
    • H04M3/5233—Operator skill based call distribution

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
AU59245/00A 1999-07-09 2000-07-10 Real time support and information system Abandoned AU5924500A (en)

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
US14298799P 1999-07-09 1999-07-09
US60142987 1999-07-09
US49774500A 2000-02-04 2000-02-04
US09497745 2000-02-04
PCT/US2000/018729 WO2001004800A1 (en) 1999-07-09 2000-07-10 Real time support and information system

Publications (1)

Publication Number Publication Date
AU5924500A true AU5924500A (en) 2001-01-30

Family

ID=26840582

Family Applications (1)

Application Number Title Priority Date Filing Date
AU59245/00A Abandoned AU5924500A (en) 1999-07-09 2000-07-10 Real time support and information system

Country Status (2)

Country Link
AU (1) AU5924500A (en)
WO (1) WO2001004800A1 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20060200356A1 (en) * 2002-04-11 2006-09-07 Dadong Wan On demand real-time knowledge-based connectivity

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5862322A (en) * 1994-03-14 1999-01-19 Dun & Bradstreet Software Services, Inc. Method and apparatus for facilitating customer service communications in a computing environment
US5909679A (en) * 1996-11-08 1999-06-01 At&T Corp Knowledge-based moderator for electronic mail help lists

Also Published As

Publication number Publication date
WO2001004800A1 (en) 2001-01-18

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Legal Events

Date Code Title Description
MK6 Application lapsed section 142(2)(f)/reg. 8.3(3) - pct applic. not entering national phase