AU2979499A - Method and system for enabling computer terminals in a call center environment to display and perform telephony related functions - Google Patents

Method and system for enabling computer terminals in a call center environment to display and perform telephony related functions

Info

Publication number
AU2979499A
AU2979499A AU29794/99A AU2979499A AU2979499A AU 2979499 A AU2979499 A AU 2979499A AU 29794/99 A AU29794/99 A AU 29794/99A AU 2979499 A AU2979499 A AU 2979499A AU 2979499 A AU2979499 A AU 2979499A
Authority
AU
Australia
Prior art keywords
display
call center
related functions
computer terminals
center environment
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU29794/99A
Inventor
Gary E. Korzeniowski
William R. Lewis Jr.
Ly K. Peang-Meth
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Microlog Corp
Original Assignee
Microlog Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Microlog Corp filed Critical Microlog Corp
Publication of AU2979499A publication Critical patent/AU2979499A/en
Abandoned legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/46—Multiprogramming arrangements
    • G06F9/54—Interprogram communication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Landscapes

  • Engineering & Computer Science (AREA)
  • Software Systems (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
AU29794/99A 1999-03-02 1999-03-02 Method and system for enabling computer terminals in a call center environment to display and perform telephony related functions Abandoned AU2979499A (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/US1999/004607 WO2000052597A1 (en) 1999-03-02 1999-03-02 Method and system for enabling computer terminals in a call center environment to display and perform telephony related functions

Publications (1)

Publication Number Publication Date
AU2979499A true AU2979499A (en) 2000-09-21

Family

ID=22272284

Family Applications (1)

Application Number Title Priority Date Filing Date
AU29794/99A Abandoned AU2979499A (en) 1999-03-02 1999-03-02 Method and system for enabling computer terminals in a call center environment to display and perform telephony related functions

Country Status (3)

Country Link
AU (1) AU2979499A (en)
CA (1) CA2363725A1 (en)
WO (1) WO2000052597A1 (en)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
AU2002225272A1 (en) * 2001-01-23 2002-08-06 Ericsson Inc. Call center with ivr, whereby customer information and call control functions are presented to the agents in web documents
US20030206192A1 (en) 2001-03-31 2003-11-06 Mingte Chen Asynchronous message push to web browser

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5884032A (en) * 1995-09-25 1999-03-16 The New Brunswick Telephone Company, Limited System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent
AU1119097A (en) * 1995-11-13 1997-06-05 Answersoft, Inc. Intelligent information routing system and method

Also Published As

Publication number Publication date
CA2363725A1 (en) 2000-09-08
WO2000052597A1 (en) 2000-09-08

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Legal Events

Date Code Title Description
MK6 Application lapsed section 142(2)(f)/reg. 8.3(3) - pct applic. not entering national phase