AU2021203516A1

AU2021203516A1 - Customer service system process Ask, Reach,Meet (ARM) & Handed Out The Door (HOTD).

Info

Publication number: AU2021203516A1
Application number: AU2021203516A
Authority: AU
Inventors: Melinda Ioannou; Viraj Kothawala
Original assignee: Ioannou Melinda Miss
Current assignee: Ioannou Melinda Miss
Priority date: 2021-05-30
Filing date: 2021-05-30
Publication date: 2022-12-15

Abstract

A smartphone application allowing a customer to make an order of products such as food from a vendor such as a restaurant. The application allows the customer to pick up the order from vendor building entrance without going inside.

Description

EDITORIAL NOTE 2021203516

There are 3 pages of description only.

1.

Title of invention: Customer service system process Ask, Reach,Meet & Handed Out The Door.

Technical Field: Electronic & goods and service industry.

Summary of Invention There is a gap in the hospitality and goods and services delivery market where people with restrictions cannot be served due to not being able to go inside whilst they are out and about, on foot, in wheelchairs or travelling on wheels such as bikes. These people are the ones who have a dog with them, a pram, kids, elderly, and they are even people suffering with mental health. I have developed an app called heydoor, that comprises two service processes that must be followed where people with restrictions of any sort can be served and have their item/s handed to them out the door. They can get what they want, when they want. Without restrictions. It's a completely new service system that no food service app has created or made into a service on its own or at all. It can only be generated from the use of the heydoor app that sends orders to the vendors, the vendors follow the Handed Out The Door system and the app communicates back to the customer who put the order through following the Ask, Reach, Meet system. These service processes are called ARM- Ask, Reach, Meet and HOTD Handed Out The Door.

2.

Solution of the problem: The object of the ARM is to solve accessibility issues for people with restrictions. The heydoor journey is the only way for customers to purchase and collect their order from outside the vendor's door while they're out and about, not needing to go inside at all. By following heydoor's service process called ARM, Ask Reach Meet. by an apparatus comprising of mobile phone Problem solved: order sent via the app, vendor prepares the order and the Item/s is handed to the customer out the door.

The object of the HOTD is to prepare & provide all products easily to people with restrictions. For the vendor, the HOTD is about making their products and items accessible for everyone with restrictions by simply following the Handed Out The Door service process. They accept the order, handed it out the door to the customer; by an apparatus comprising of a software integrated into the vendors point of sales system or on a tablet.

5.

Advantages: Everyone deserves the right to get what they want, when they want, without restrictions. So whether they have pets, are handicapped in a wheelchair or with a mobility scooter, travelling by bike with no where to safe to park, have your hands full with your children, pushing a pram, or simply have too many things to do and are time poor; these processes takes the hassle out of needing to go inside, More advantages of these service processes: * Dogs being safe and their owners are with them * People with disabilities and relying on wheelchairs and mobility scooters * parents with strollers who struggle to get inside * People who are vision-impaired struggling to navigate steps and doorways; * People with mental health issues where large crowds cause anxiety • Travellers and holiday-makers with awkward luggage & don't know where to go or how to get there * People with speech or language difficulties

With ARM & HOTD everyone can now enjoy: * having access to all vendors * having their loveable companions such as their pets with them & safely * never feeling awkward or anxious when out and about * never struggling to find a safe place to park your bicycle * exploring what's nearby * ordering and paying in advance, with secure cashless transactions * being active in the fresh air and exercise on their own terms

1.

Claim: 1. Service process called ARM (Ask Reach Meet). 2. Service process called HOTD (Handed Out The Door).

1. ARM - Ask Reach Meet customer service process. 3 steps to Ask, Reach, Meet. Step 1- Ask The heydoor app finds the heydoor friendly cafes, eateries and stores nearest to the customer. It presents the vendor's menu and allows the customer to order and make payment. Step 2 - Reach

Order ahead and reach the door. heydoor app tells the customers when their order will be ready. Now they can continue on their journey, and know when to arrive at the door. Step 3 - Meet

Meet at the door and receive their order. The app will guide the customer where to go and the vendor's staff will meet the customer at the door with their order. The customer doesn't need to go inside.

2.

2. Handed Out The Door customer service process 4 steps to the Handed Out The Door. Step 1: Customer places their order. On the heydoor app, the customer is able to view the menu, order ahead and make payment on the spot. The order notification appears on the software integrated to the vendor's POS system (or via a tablet if no POS).

Step 2: Order accepted, processed & customer is notified. Vendor's staff accept the order and get the order ready for Handed Out The Door service to their heydoor customer. The app notifies your customer of their order status from accepted to ready so they arrive at your door on time.

Step 3: Meet the customer at the door with their order. The customer notifies the vendor via the app when they have arrived at the vendors entrance door by clicking "I'm here". The staff check the order, take it Out The Door to the customer. The staff announces "heydoor" & the customers name with a smile by saying.. "heydoor, name!" & that customer receives their order.

Step 4: Farewell with a smile (Example: Have a nice day!) After giving them a farewell (Example: Have a nice day!) This completes the customer service process Handed Out The Door.