AU2016223022A1 - Proactive knowledge offering system and method - Google Patents
Proactive knowledge offering system and method Download PDFInfo
- Publication number
- AU2016223022A1 AU2016223022A1 AU2016223022A AU2016223022A AU2016223022A1 AU 2016223022 A1 AU2016223022 A1 AU 2016223022A1 AU 2016223022 A AU2016223022 A AU 2016223022A AU 2016223022 A AU2016223022 A AU 2016223022A AU 2016223022 A1 AU2016223022 A1 AU 2016223022A1
- Authority
- AU
- Australia
- Prior art keywords
- user
- knowledge
- processor
- engagement
- offer
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Abandoned
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
Landscapes
- Business, Economics & Management (AREA)
- Engineering & Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- Economics (AREA)
- Marketing (AREA)
- Strategic Management (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- Finance (AREA)
- Development Economics (AREA)
- Accounting & Taxation (AREA)
- Human Resources & Organizations (AREA)
- Entrepreneurship & Innovation (AREA)
- Operations Research (AREA)
- Quality & Reliability (AREA)
- Tourism & Hospitality (AREA)
- Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
Priority Applications (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
AU2019101812A AU2019101812A4 (en) | 2015-02-23 | 2019-09-03 | Proactive knowledge offering system and method |
AU2019226153A AU2019226153A1 (en) | 2015-02-23 | 2019-09-03 | Proactive knowledge offering system and method |
Applications Claiming Priority (5)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US14/629,474 US10373171B2 (en) | 2015-02-23 | 2015-02-23 | System and method for making engagement offers based on observed navigation path |
US14/629,474 | 2015-02-23 | ||
US14/629,481 | 2015-02-23 | ||
US14/629,481 US10127321B2 (en) | 2015-02-23 | 2015-02-23 | Proactive knowledge offering system and method |
PCT/US2016/018983 WO2016137903A1 (fr) | 2015-02-23 | 2016-02-22 | Système et procédé d'offre de connaissances proactives |
Related Child Applications (2)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
AU2019226153A Division AU2019226153A1 (en) | 2015-02-23 | 2019-09-03 | Proactive knowledge offering system and method |
AU2019101812A Division AU2019101812A4 (en) | 2015-02-23 | 2019-09-03 | Proactive knowledge offering system and method |
Publications (1)
Publication Number | Publication Date |
---|---|
AU2016223022A1 true AU2016223022A1 (en) | 2017-10-12 |
Family
ID=56789147
Family Applications (3)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
AU2016223022A Abandoned AU2016223022A1 (en) | 2015-02-23 | 2016-02-22 | Proactive knowledge offering system and method |
AU2019101812A Expired AU2019101812A4 (en) | 2015-02-23 | 2019-09-03 | Proactive knowledge offering system and method |
AU2019226153A Pending AU2019226153A1 (en) | 2015-02-23 | 2019-09-03 | Proactive knowledge offering system and method |
Family Applications After (2)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
AU2019101812A Expired AU2019101812A4 (en) | 2015-02-23 | 2019-09-03 | Proactive knowledge offering system and method |
AU2019226153A Pending AU2019226153A1 (en) | 2015-02-23 | 2019-09-03 | Proactive knowledge offering system and method |
Country Status (4)
Country | Link |
---|---|
EP (1) | EP3262589A1 (fr) |
AU (3) | AU2016223022A1 (fr) |
CA (2) | CA3122785C (fr) |
WO (1) | WO2016137903A1 (fr) |
Families Citing this family (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US10127321B2 (en) | 2015-02-23 | 2018-11-13 | Genesys Telecommunications Laboratories, Inc. | Proactive knowledge offering system and method |
US10373171B2 (en) | 2015-02-23 | 2019-08-06 | Genesys Telecommunications Laboratories, Inc. | System and method for making engagement offers based on observed navigation path |
CN110472136A (zh) * | 2019-07-04 | 2019-11-19 | 微民保险代理有限公司 | 查询结果的推送方法、装置、存储介质和计算机设备 |
CN114004223B (zh) * | 2021-10-12 | 2022-05-24 | 北京理工大学 | 一种基于行为基的事件知识表示方法 |
SE2151302A1 (en) * | 2021-10-26 | 2023-04-27 | Optimobile Ab | SETTING-UP A VoIP COMMUNICATION SESSION BASED ON USER INTERACTION WITH A WEB SERVER |
US20230385846A1 (en) * | 2022-05-31 | 2023-11-30 | Microsoft Technology Licensing, Llc | Automated customer self-help system |
CN116881339B (zh) * | 2023-09-08 | 2023-11-10 | 深圳时空数字科技有限公司 | 一种多媒体触控查询及指挥调度系统 |
Family Cites Families (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20030088641A1 (en) * | 2001-11-02 | 2003-05-08 | Toshiba Tec Kabushiki Kaisha | Technical support system |
US7774339B2 (en) * | 2007-06-11 | 2010-08-10 | Microsoft Corporation | Using search trails to provide enhanced search interaction |
US8694483B2 (en) * | 2007-10-19 | 2014-04-08 | Xerox Corporation | Real-time query suggestion in a troubleshooting context |
US20130046571A1 (en) * | 2011-08-18 | 2013-02-21 | Teletech Holdings, Inc. | Method for proactively predicting subject matter and skill set needed of support services |
US11080721B2 (en) * | 2012-04-20 | 2021-08-03 | 7.ai, Inc. | Method and apparatus for an intuitive customer experience |
US10373177B2 (en) * | 2013-02-07 | 2019-08-06 | [24] 7 .ai, Inc. | Dynamic prediction of online shopper's intent using a combination of prediction models |
-
2016
- 2016-02-22 WO PCT/US2016/018983 patent/WO2016137903A1/fr active Application Filing
- 2016-02-22 CA CA3122785A patent/CA3122785C/fr active Active
- 2016-02-22 EP EP16756132.3A patent/EP3262589A1/fr not_active Ceased
- 2016-02-22 CA CA2979818A patent/CA2979818C/fr active Active
- 2016-02-22 AU AU2016223022A patent/AU2016223022A1/en not_active Abandoned
-
2019
- 2019-09-03 AU AU2019101812A patent/AU2019101812A4/en not_active Expired
- 2019-09-03 AU AU2019226153A patent/AU2019226153A1/en active Pending
Also Published As
Publication number | Publication date |
---|---|
EP3262589A4 (fr) | 2018-01-03 |
AU2019101812A4 (en) | 2021-09-09 |
CA2979818A1 (fr) | 2016-09-01 |
WO2016137903A1 (fr) | 2016-09-01 |
CA3122785C (fr) | 2023-11-21 |
AU2019226153A1 (en) | 2019-09-26 |
CA3122785A1 (fr) | 2016-09-01 |
CA2979818C (fr) | 2021-08-17 |
EP3262589A1 (fr) | 2018-01-03 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
MK5 | Application lapsed section 142(2)(e) - patent request and compl. specification not accepted |