AU2015101189B4 - Method, system, mobile device and one or more computer programs to provide an alternative to drive through services - Google Patents

Abstract

Disclosed is a method, system, mobile device and one or more computers for providing an alternative to drive through services. In one aspect there is provided a computer program 315 for configuring a mobile device 310. The mobile device 310 includes a wireless communication device and a location receiver. The mobile device 310 is configured by the computer program 315 to: transfer, using the wireless communication device to a processing system 320, an order for one or more goods; obtain, from a location receiver of the mobile device 310, and transfer, using the wireless communication device to the processing system 320, a parked location of a vehicle associated with the mobile device 310, the parked location being near a location of a store preparing the one or more goods; and receiving and presenting a notification indicative of a staff member conveying the goods to the vehicle at the parked location.

Description

- 1 METHOD, SYSTEM, MOBILE DEVICE AND ONE OR MORE COMPUTER PROGRAMS TO PROVIDE AN ALTERNATIVE TO DRIVE THROUGH SERVICES Field of Invention [0001] The present invention relates to a method, system, mobile device and one or more computer programs for providing an alternative to drive through services. Background [0002] A drive-through, or drive-thru, is a type of service provided by a business that allows customers to purchase products without leaving their vehicle. Orders are generally placed using a microphone and picked up in person at the window. [0003] Drive through facilities are prominent with Quick Service Restaurants (QSRs, also known as fast food restaurants). It is estimated that drive through orders account for about 50% to 70% of fast food sales. Customer's often chose a QSR which provides a drive through facility over QSRs that do not offer such a facility due to a matter of convenience. Therefore, it is financially beneficial for a QSR to provide a drive through facility if possible. [0004] However, a number of businesses simply do not have the physical space to provide a drive through facility. A number of businesses are located at commercial premises where there is no possibility to install such infrastructure. Furthermore, it can be quite expensive to provide such a drive through facility. [0005] Therefore, there is a need to alleviate one or more of the above mentioned problems or provide a useful alternative. [0006] The reference in this specification to any prior publication (or information derived from it), or to any matter which is known, is not, and should not be taken as an acknowledgment or admission or any form of suggestion that the prior publication (or -2 information derived from it) or known matter forms part of the common general knowledge in the field of endeavour to which this specification relates. Summary [0007] In one aspect there is provided a computer program for configuring a mobile device, the mobile device including a wireless communication device and a location receiver, wherein mobile device is configured by the computer program to: transfer, using the wireless communication device to a processing system, an order for one or more goods; obtain, from the location receiver of the mobile device, and transfer, using the wireless communication device to the processing system, a parked location of a vehicle associated with the mobile device, the parked location being near a location of a store preparing the one or more goods; and receiving and presenting a notification indicative of a staff member conveying the goods to the vehicle at the parked location. [0008] In certain embodiments, the parked location is determined and transferred by the mobile device without user input. [0009] In certain embodiments, the parked location is determined and transferred by the mobile device in response to user input. [0010] In another aspect there is provided a method for ordering one or more goods from a store, wherein the method includes: submitting an order for one or more goods to a processing system; obtaining, from a location receiver of a mobile device, and transferring, using a wireless communication device of the mobile device to the processing system, a parked location of a vehicle associated with the mobile device, the parked location being near a location of a store preparing the one or more goods; and conveying, by a staff member of the store, the one or more goods to the parked location of the vehicle.

-3 [0011] In another aspect there is provided a system for ordering one or more goods from a store, wherein the system includes a user mobile device and an in-store processing system, wherein: the user mobile device is configured to: submit, via a wireless communication device, an order for one or more goods; and obtain, from a location receiver, and transfer, using the wireless communication device, a parked location of a vehicle associated with the user mobile device, the parked location being near a location of a store preparing the one or more goods; and the in-store processing system is configured to present, via a display, a map interface indicative of the parked location of the vehicle such that a staff member of the store is able to view the map interface and convey the one or more goods to the vehicle at the parked location. [0012] In another aspect there is provided a system for ordering one or more goods from a store, wherein the system includes a user mobile device, a server processing system and an in store processing system, wherein: the user mobile device is configured to: submit, via a wireless communication device, an order for one or more goods; obtain, from a location receiver, and transfer, using the wireless communication device, a parked location of a vehicle associated with the user mobile device, the parked location being near a location of a store preparing the one or more goods; the server processing system: receives the order; and serves a map interface indicative of the parked location to the in-store processing system; and the in-store processing system is configured to present, via a display, a map interface indicative of the parked location of the vehicle such that a staff member of the store is able to view the map interface and convey the one or more goods to the vehicle at the parked location.

-4 [0013] In another aspect there is provided a method for ordering one or more goods from a store, wherein the method includes: submitting an order for one or more goods to a processing system; obtaining, from a location receiver of a mobile device, and transferring, using a wireless communication device of the mobile device to the processing system, data indicative of or for use in determining whether a vehicle associated with the mobile device is within a spatial and/or temporal threshold of the store; inserting the order in an order queue associated with the processing system in response to the vehicle being within the spatial and/or temporal threshold of the store; and receiving, at the mobile device, a notification indicative of the one or more goods being ready for collection. [0013A] In a further aspect there is provided a computer program for configuring a mobile device, the mobile device including a wireless communication device and a location receiver, wherein the mobile device is configured by the computer program to: transfer, using the wireless communication device to a processing system, an order for one or more goods; determine, without human intervention, that an automotive vehicle associated with the mobile device has parked based upon: positively determining that the mobile device is not undergoing automotive vehicular motion utilising an operating system of the mobile device; positively determining that the mobile device associated with the automotive vehicle has been substantially stationary over a threshold period of time based on location data obtained from the location receiver; and positively determining that a location of the automotive vehicle whilst substantially stationary over the threshold period of time is within a temporal or spatial threshold of a location of a store preparing the one or more goods; transfer, without human intervention, to the processing system using the wireless communication device, a parked location of the automotive vehicle associated with the mobile device, the parked location being the location of the automotive vehicle whilst substantially stationary over the threshold period of time; and receiving and presenting a notification indicative of a staff member of the store conveying the goods to the automotive vehicle at the parked location.

-4A [0013B] In a further aspect there is provided a method for ordering one or more goods from a store , wherein the method includes: submitting, via a wireless communication device of a mobile device, an order for one or more goods to a processing system; determining, without human intervention, that an automotive vehicle associated with the mobile device has parked based upon: positively determining that the mobile device is not undergoing automotive vehicular motion utilising an operating system of the mobile device; positively determining that the mobile device associated with the automotive vehicle has been substantially stationary over a threshold period of time based on location data obtained from a location receiver of the mobile device; and positively determining that a location of the automotive vehicle whilst substantially stationary over the threshold period of time is within a temporal or spatial threshold of a location of the store preparing the one or more goods; transferring, without human intervention to the processing system using the wireless communication device of the mobile device, a parked location of an automotive vehicle associated with the mobile device, the parked location being the location of the automotive vehicle whilst substantially stationary over the threshold period of time; and conveying, by a staff member of the store, the one or more goods to the parked location of the automotive vehicle. [0013C] In a further aspect there is provided a system for ordering one or more goods from a store, wherein the system includes a mobile device and an in-store processing system, wherein: the mobile device is configured to: submit, to a processing system via a wireless communication device, an order for one or more goods; determine, without human intervention, that an automotive vehicle associated with the mobile device has parked based upon: a positive determination that the mobile device is not undergoing automotive vehicular motion utilising an operating system of the mobile device; - 4B a positive determination that the mobile device associated with the automotive vehicle has been substantially stationary over a threshold period of time based on location data obtained from the location receiver; and a positive determination that a location of the automotive vehicle whilst substantially stationary over the threshold period of time is within a temporal or spatial threshold of a location of a store preparing the one or more goods; and transfer, without human intervention, to the processing system using the wireless communication device, a parked location of the automotive vehicle associated with the mobile device, the parked location being near a location of a store preparing the one or more goods; and the in-store processing system is configured to: receive, from the processing system, the parked location of the automotive vehicle; and present, via a display, a map interface indicative of the parked location of the automotive vehicle such that a staff member of the store is able to view the map interface and convey the one or more goods to the automotive vehicle at the parked location. [0013D] In a further aspect there is provided a system for ordering one or more goods from a store, wherein the system includes: a computer program for configuring a mobile device, the mobile device including a wireless communication device and a location receiver, wherein the mobile device is configured by the computer program to: transfer, using the wireless communication device to a processing system, an order for one or more goods; obtain, without human intervention, from the location receiver and transfer, to the processing system without human intervention using the wireless communication device, location data indicative of the location of an automotive vehicle over time when travelling toward the store, wherein the mobile device is associated with the automotive vehicle; determine, without human intervention, that the automotive vehicle associated with the mobile device has parked based upon: -4C a positive determination that the mobile device is not undergoing automotive vehicular motion utilising an operating system of the mobile device; a positive determination that the mobile device associated with the automotive vehicle has been substantially stationary over a threshold period of time based on location data obtained from the location receiver; and a positive determination that a location of the automotive vehicle whilst substantially stationary over the threshold period of time is within a temporal or spatial threshold of a location of a store preparing the one or more goods; transfer, without human intervention, to the processing system using the wireless communication device, a parked location of the automotive vehicle associated with the mobile device, the parked location being the location of the automotive vehicle whilst substantially stationary over the threshold period of time; and receive and present a notification indicative of a staff member of the store conveying the goods to the automotive vehicle at the parked location; and the processing system configured to: receive, from the mobile device, the order for the one or more goods; receive, from the mobile device, location data indicative of the location of the automotive vehicle over time when travelling toward the store; determine, based on the location data received from the mobile device and data indicative of a preparation time for the one or more goods, that the order is able to be inserted into an order queue; facilitate insertion of the order in an order queue based on the positive determination that the order is able to be inserted into an order queue; receive, from the mobile device, the parked location; and facilitate provision of the parked location to the staff member conveying the one or more goods to the automotive vehicle at the parked location. [0013E] In certain embodiments, the processing system is configured to: determine an estimated time of arrival of the automotive vehicle at the store based on the received location data from the mobile device; and - 4D determine, further based on the estimated time of arrival, that the order is able to be inserted into the order queue. [0014] Other aspects and embodiments will be appreciated throughout the detailed description. Brief Description of the Figures [0015] Example embodiments should become apparent from the following description, which is given by way of example only, of at least one preferred but non-limiting embodiment, described in connection with the accompanying figures. [0016] Figure 1 illustrates a functional block diagram of an example processing system that can be utilised to embody or give effect to a particular embodiment; [0017] Figure 2 illustrates an example network infrastructure that can be utilised to embody or give effect to a particular embodiment; [0018] Figure 3 is a system diagram of an example system; [0019] Figure 4 is a flowchart representing a method for utilising the system of Figure 1; [0020] Figure 5 is a system diagram of another example system; -5 [0021] Figure 6 is a system diagram of another example system; [0022] Figure 7A is a system diagram of another example system; [0023] Figure 7B is a system diagram of another example system; [0024] Figure 8 is a flowchart representing another example method for utilising the system of Figure 3; and [0025] Figure 9 is a system diagram of another example system in relation to the method of Figure 8. Description of Preferred Embodiments [0026] The following modes, given by way of example only, are described in order to provide a more precise understanding of the subject matter of a preferred embodiment or embodiments. In the figures, incorporated to illustrate features of an example embodiment, like reference numerals are used to identify like parts throughout the figures. Example processing system and network [0027] A particular embodiment can be realised using a processing system, an example of which is shown in Fig. 1. In particular, the processing system 100 generally includes at least one processor 102, or processing unit or plurality of processors, memory 104, at least one input device 106 and at least one output device 108, coupled together via a bus or group of buses 110. In certain embodiments, input device 106 and output device 108 could be the same device. An interface 112 also can be provided for coupling the processing system 100 to one or more peripheral devices, for example interface 112 could be a PCI card or PC card. At least one storage device 114 which houses at least one database 116 can also be provided. The memory 104 can be any form of memory device, for example, volatile or non-volatile memory, solid state storage devices, magnetic devices, etc. The processor 102 could include more than one distinct processing device, for example to handle different functions within the processing system 100.

-6 [0028] Input device 106 receives input data 118 and can include, for example, a keyboard, a pointer device such as a pen-like device or a mouse, audio receiving device for voice controlled activation such as a microphone, data receiver or antenna such as a modem or wireless data adaptor, data acquisition card, etc.. Input data 118 could come from different sources, for example keyboard instructions in conjunction with data received via a network. Output device 108 produces or generates output data 120 and can include, for example, a display device or monitor in which case output data 120 is visual, a printer in which case output data 120 is printed, a port for example a USB port, a peripheral component adaptor, a data transmitter or antenna such as a modem or wireless network adaptor, etc.. Output data 120 could be distinct and derived from different output devices, for example a visual display on a monitor in conjunction with data transmitted to a network. A user could view data output, or an interpretation of the data output, on, for example, a monitor or using a printer. The storage device 114 can be any form of data or information storage means, for example, volatile or non-volatile memory, solid state storage devices, magnetic devices, etc.. [0029] In use, the processing system 100 is adapted to allow data or information to be stored in and/or retrieved from, via wired or wireless communication means, the at least one database 116 and/or the memory 104. The interface 112 may allow wired and/or wireless communication between the processing unit 102 and peripheral components that may serve a specialised purpose. The processor 102 receives instructions as input data 118 via input device 106 and can display processed results or other output to a user by utilising output device 108. More than one input device 106 and/or output device 108 can be provided. It should be appreciated that the processing system 100 may be any form of terminal, server, specialised hardware, or the like. [0030] The processing device 100 may be a part of a networked communications system 200, as shown in Fig. 2. Processing device 100 could connect to network 202, for example the Internet or a WAN. Input data 118 and output data 120 could be communicated to other devices via network 202. Other terminals, for example, thin client 204, further processing systems 206 and 208, notebook computer 210, mainframe computer 212, PDA 214, pen-based computer 216, server 218, etc., can be connected to network 202. A large variety of other -7 types of terminals or configurations could be utilised. The transfer of information and/or data over network 202 can be achieved using wired communications means 220 or wireless communications means 222. Server 218 can facilitate the transfer of data between network 202 and one or more databases 224. Server 218 and one or more databases 224 provide an example of an information source. [0031] Other networks may communicate with network 202. For example, telecommunications network 230 could facilitate the transfer of data between network 202 and mobile or cellular telephone 232 or a PDA-type device 234, by utilising wireless communication means 236 and receiving/transmitting station 238. Satellite communications network 240 could communicate with satellite signal receiver 242 which receives data signals from satellite 244 which in turn is in remote communication with satellite signal transmitter 246. Terminals, for example further processing system 248, notebook computer 250 or satellite telephone 252, can thereby communicate with network 202. A local network 260, which for example may be a private network, LAN, etc., may also be connected to network 202. For example, network 202 could be connected with Ethernet 262 which connects terminals 264, server 266 which controls the transfer of data to and/or from database 268, and printer 270. Various other types of networks could be utilised. [0032] The processing device 100 is adapted to communicate with other terminals, for example further processing systems 206, 208, by sending and receiving data, 118, 120, to and from the network 202, thereby facilitating possible communication with other components of the networked communications system 200. [0033] Thus, for example, the networks 202, 230, 240 may form part of, or be connected to, the Internet, in which case, the terminals 206, 212, 218, for example, may be web servers, Internet terminals or the like. The networks 202, 230, 240, 260 may be or form part of other communication networks, such as LAN, WAN, ethernet, token ring, FDDI ring, star, etc., networks, or mobile telephone networks, such as GSM, CDMA or 3G, etc., networks, and may be wholly or partially wired, including for example optical fibre, or wireless networks, depending on a particular implementation.

Example embodiments [0034] Referring to Figure 3 there is shown a system diagram of an example system 300. In particular, the system 300 includes a mobile device 310 associated with a user, a user computer program 315 stored in memory of the mobile device 310, and a processing system 320. One or more computer programs 325 configure the processing system as described herein. The one or more computer programs 325 can be recorded on a computer readable medium. [0035] The mobile device 310 includes a location receiver and a wireless communication device for communicating with the processing system 320. In addition, the location receiver includes a processor, a memory, one or more input device, one or more output device, coupled together via a bus. The mobile device 310 can also includes a camera, one or more sensors such as a gyroscope and an accelerometer. In a preferable form, the mobile device 310 is a smart phone or tablet processing system. The mobile device 310 is associated with a customer order. It will be appreciated that a user of the mobile device may be the customer. However, in some circumstances, the customer (i.e. the person who has paid for the good(s)) may not be the user of the mobile device 310 or at least not the user of the mobile device 310 within the vehicle. The mobile device 310 is generally in communication with the processing system 320 via one or more networks 305 which can include one or more computer and telecommunication networks such as the Internet. Generally, the mobile device 310 includes a SIM card to allow for the mobile device 310 to utilise a mobile telecommunication network. It will be appreciated that the system 300 of Figure 3 can include multiple mobile devices 310 which communicate with the processing system. [0036] The user computer program 315 is generally provided in the form of an executable program, such as an "app" which can be downloaded from an application server processing system such as Apple's App Store or Google Play. As will be explained in examples below, the user computer program 315 enables a customer to submit an order which is to be fulfilled by a store.

-9 [0037] The processing system 320 is preferably a distributed processing system. However, it is possible that the processing system 320 can be a stand alone processing system if required. Various arrangements of a distributed configuration of the processing system 320 will be discussed in various examples herein. The processing system 320 can be configured similarly to processing system 100. [0038] Referring to Figure 4 there is shown a flowchart representing a method 400 utilising the system of Figure 3. [0039] In particular, at step 410 the method 400 includes a customer defining an order for submission to the processing system 320, wherein the order is to be fulfilled by the store. Preferably, the order is defined using the user computer program 315 executable upon the user mobile device 310. However, it is possible that the order is placed via another processing system. [0040] At step 420, the method 400 includes the processing system 320 receiving the submitted order. [0041] At step 430, the method 400 includes the user mobile device 310 transferring, to the processing system 320, a parked location of a vehicle associated with the user mobile device 310. The parked location is generally a location near the store such as on street parking or the like. [0042] At step 440, the method 400 includes a person associated with the store, such as a staff member of the store, being presented the parked location of the vehicle. In one form, the processing system 320 facilitates the presentation of a map interface showing the parked location of the vehicle. [0043] At step 450, the method 400 includes the person associated with the store, such as the staff member, conveying one or more ordered goods to the parked location of the vehicle. Generally, the staff member conveys the one or more ordered goods to the parked location on foot.

- 10 [0044] Advantageously, in this example, the user of the user mobile device 310 does not need to leave the vehicle to collect the ordered goods. Furthermore, advantageously the store can provide a similar service to drive-through service which may not be achievable given the store's location, configuration, and/or the expense of installing a drive-through facility. [0045] Referring to Figure 5 there is shown a system diagram including a further example system 500. In this example, the processing system includes a server processing system 510 and an in-store processing system 530. The server processing system and the in-store processing system 530 can be configured similarly to processing system 100. The server processing system 510 is in communication with the in-store processing system 520 via one or more networks 305 such as the Internet. The server processing system 510 generally includes one or more server computer programs 515. Furthermore, the server processing system 510 has access to a data store 520 which can be a database. The in-store processing system 530 can be configured by one or more in-store computer programs 535. In one form, the one or more in-store computer programs 535 may be an Internet browser which presents a webpage served by the server processing system 510 although this is only an example configuration, thus other configurations are possible. [0046] The system 500 also includes the user mobile device 310 executing the user computer program 315. Whilst it will be appreciated that the system 500 can include more than one in store processing system 530, more than one server processing system 510, and more than one user mobile device 319, a simplified version of the system 500 will now be discussed herein which includes a single in-store processing system 530, a single server processing system 510 and a single user mobile device 310. It will also be appreciated that the server processing system 510 and the in-store processing system 530 operate together as a distributed form of the processing system 320 discussed in relation to Figure 3. [0047] The data store 520 can also include details of the user mobile device 310 and user account details. The data store 520 can also store order records based on one or more orders received from the user mobile device(s) 310. [0048] In one preferable arrangement, the in-store processing system 530 includes a tablet processing system which includes a touch screen interface. The tablet processing system is in - 11 communication with a separate display device provided in the form of a computer monitor or television screen which is connected to the tablet processing system via cable such as a HDMI cable or the like. The display device can be significantly larger (i.e. 40 inch screen or larger) than the touch screen interface of the tablet processing system to enable staff to easily view information and graphics presented at various points in the employer premises in a quick manner. [0049] In a preferable form, the tablet processing system and/or the display device are mounted to a wall in the store. In particular arrangements, the display device 624 is mounted above the tablet processing system. The tablet processing system can include one or more peripheral input devices such as a mouse and keyboard despite the touch screen interface to enable other input options. The tablet processing system generally includes a communications module including an Ethernet port to enable the tablet processing system to be coupled to a computer network which allows communication with the server processing system via one or more networks. However, it will be appreciated that wireless communication is also possible between the tablet processing system and other computing devices. It will be appreciated that whilst the tablet processing system is a preferable arrangement to enable staff to quickly interact with the one or more of the applications using the touch screen interface, it is entirely possible that a traditional processing system, such as personal computer (PC) could be used. Additionally, whilst two separate user interfaces are preferable, a single display device could be used. For clarity purposes, the following description will continue with the preferred arrangement using the tablet processing system and the additional display device. [0050] In one form, the user mobile device 310 is configured to submit the order to the server processing system 510 based on satisfying one or more criteria. For example, one or more sensed real-time locations, obtained from the location receiver, of the user mobile device can be used to determine if the one or more criteria have been satisfied. For example, the order may be defined whilst the user is a substantial distance from the store, wherein the order is buffered in the user mobile device's memory. The order may only be submitted to the server processing system 510 if the one or more sensed locations of the user mobile device 310 satisfy one or more submission criteria such as the one or more sensed locations of the user mobile device 310 are within a temporal and/or spatial threshold of the location of the store.

- 12 The location of the store may be stored in the data store 520 accessible by the server processing system 510. In an alternate form, the order is submitted to the server processing system 510 but is stored in a buffer in a pending state. The server processing system 510 only facilitates inserting the order into an order queue based on either receiving one or more real time locations of the user mobile device 310 or based upon receiving data from the user mobile device 310 that the one or more real time locations satisfy the one or more criteria. It will be appreciated that the spatial and/or temporal threshold can be utilised for inserting the order in the order queue. It will be appreciated that these arrangements allow a user to define the order remotely to the store but the order is only submitted and/or inserted into the order queue during the journey to the store. This can be advantageous for stores which attempt to provide freshly cooked food to their customers such that the arrival of the customer can be timed to substantially coincide with the completion of the preparation of the food which is fresh when provided to the customer. [0051] In certain embodiments, it is possible for the user of the user mobile device 310 to submit the order from the user mobile device 310 at the parked location near the store. Therefore, at the time of placing the order, the parked location is also transferred to the server processing system 510. This can be advantageous for ordered goods which only take a small amount of time to prepare so that the customer do not wait a substantial amount of time (e.g. >5 minutes) in their vehicle for the ordered goods to be prepared. [0052] In another form, the user can interact with the user computer program 315 of the user mobile device 310 to indicate that the user has parked after placing the order. For example, the customer can initially place the order then drive toward the store, park and then interact with the user mobile device 310 by pressing a graphical interface button of the user computer program 315 such as "I'm parked". In response, the user mobile device 310 obtains the parked location using the location receiver and transfers the parked location to the server processing system 510. The server processing system 510 then facilitates the presentation of the parked location to the staff member via the in-store processing system 530. The staff member can then exit the store with the ordered goods and approach the vehicle based on the parked location presented to him/her by the in-store processing system 530.

- 13 [0053] In another form, the user computer program 515 executing upon the user mobile device 510 can automatically detect, without user input or intervention, that the vehicle has parked and then automatically transfer the parked location of the vehicle to the server processing system 510. An example user mobile device which uses Core Motion (i.e. Apple's iPhone 5s, iPad Air, and iPad mini with Retina display) can have the computer program 515 configured to include computer executable instructions which represent creating a CMMotionActivityManager object, and either start activity updates or query it for recent activities. The user computer program 315 also includes executable instructions which check the returned CMMotionActivity objects' automotive property to see if the operating system of the user mobile device 310 indicates that the user is travelling in a vehicle. If the automotive property is set to false (i.e. the user is not travelling in a vehicle despite being located in a vehicle) then the user computer program 316 can configure the user mobile device 310 to obtain the parked location from the location receiver and transfer this to the server processing system 510. It will be appreciated that this process is automatic and requires no user intervention. The automatic determination of the vehicle being parked can also be enhanced with further processing. For example, the user computer program 315 may require that the automatic determination of the parked location only occurs if the location of the user mobile device 310 has been substantially stationary for 30 seconds and is within a temporal or spatial threshold, such as two hundred metres, of the store location. [0054] The presentation of the parked location may be in the form of a map interface presented on a computer display. For example, the parked location of the vehicle can be presented in the form of a marker on the map interface which can be presented by the in-store processing system 530. The location of the store can also be presented upon the map interface to allow the staff member to more easily spatially identify the parked location of the vehicle. In another form, the server processing system 510 can transfer to the in-store processing system 530 details regarding the customer for presentation to the staff member. In one form, details regarding the vehicle can be presented on a display of the in-store processing system 530. The details could include colour, make, model, and registration number. The details regarding the vehicle can be stored in and retrieved from the data store 520 accessible by the server processing system 510. The details regarding the vehicle and the associated customer may be input by the customer via the user computer program 315 executing upon the user - 14 mobile device 310, wherein the details are transferred to the server processing system 510 for storage in the data store 520. In a preferable form, the user can take one or more digital photographs of their vehicle using a camera integrated as part of the user mobile device 310 which are then transferred to the server processing system 510 for storage in the data store 520. When the staff member is presented with details of the parked location of the vehicle, the one or more photographs of their vehicle can be transferred by the server processing system 510 and presented to the staff member via the in-store processing system 530. The visual presentation of photographs of the vehicle can be advantageous to the staff member which needs to identify the vehicle quickly at the parked location. [0055] In another form, the staff member may interact with the in-store processing system 530 to provide a notification that they are about to exit the store to approach the vehicle with the ordered goods. This can be performed by the staff member interacting with an input device which is part of or in communication with the in store processing system 520. For example, the staff member may interact with the touch screen display of the in-store processing system 530 or some other input device of the in-store processing system 530 to indicate that they are about to exit with the ordered goods. The input is then transferred to the server processing system 510, wherein the server processing system 510 can transfer a notification to the user mobile device 310 indicating that the staff member is exiting the store with their ordered goods. In one form, the ordered goods may have a printed invoice associated therewith. An identifier associated with the invoice, such as an order number or invoice number, can be input by the staff member to identify the order such that the server processing system 510 can transfer the notification to the user mobile device 310. The printed invoice may have coded data indicative of the identifier which can be scanned by the in-store processing system 530 using a scanner or camera to identify the order. Alternatively, the in-store processing system 530 may present an interface indicative of a list of orders pending with the store. The user can then select the appropriate order, potentially based on the identifier. The selection is then transferred to the server processing system 510 to cause the notification to be transferred to the user mobile device 310. The selected order can then be removed from the pending order list by the server processing system 510, although it will be appreciated that the server processing system 510 may only undertake this task in response to confirmation from the staff member once the ordered goods have been conveyed to the vehicle.

- 15 [0056] The notification transferred to the user mobile device 310 is advantageous. This can allow the customer to get ready for acceptance of the ordered good(s) which may be passed through the window of the vehicle. Furthermore, the notification allows the customer to watch the door of the store such that they may catch the staff member's attention in case they are having difficulties identifying the vehicle. [0057] In one form, the notification may present details of the staff member on the user mobile device 310. In one example, a name and photo may be displayed within the user computer program 315 executing upon the user mobile device 310. The name and photo of the staff member may be transferred to the user mobile device 310 from the server processing system 510, wherein the name and photo may be stored in the data store accessible by the server processing system 510. In one form, the staff member provides input identifying the staff member when providing input to transfer a notification to the user mobile device 310. In one form, the staff member may input a user name, an identifier, or they may swipe or scan a medium that identifies the staff member (RFID tag, magnetic stripe card, card including a barcode or QR code, etc.). The input identifying the staff member can then be used by the server processing system 510 to retrieve the corresponding name and photo from the data store 520 which can then be transferred and presented within the user computer program 315 of the user mobile device 310. However, in another form, the store may have a dedicated staff member for running ordered goods to parked vehicles for a particular shift. In this situation, a record may be stored in the data store 520 or in memory of the in-store processing system 530 indicative of the identity of the staff member performing this duty. Therefore, when the notification is generated, the identity of the dedicated staff member for this duty is used for retrieving the staff member's details for generating and transferring the notification to the user mobile device 310. [0058] In another form, the staff member may check that the identifier, such as the order number on the invoice associated with the ordered goods, corresponds to an identifier displayed on the user mobile device 310. In one example, upon the user mobile device 310 receiving a notification from the server processing system 510 that the staff member is exiting, the user mobile device 310 displays the identifier for the order. The identifier may be part of - 16 the notification although it is possible that the order number may have been transferred to the user device prior to the notification. In one form, the identifier may be the order number, an invoice number or a unique random number generated by the system, such as the server processing system 510, to allow the staff member to verify the person receiving the ordered good(s). The user can quickly show the display of the user mobile device 310 to the staff member through the window of their vehicle who can then quickly check the displayed identifier. For example, the staff member may compare the identifier displayed on the mobile device against an identifier printed on the invoice associated with the ordered goods. Preferably, the identifier is presented in large font so that the staff member can perform the verification without holding the user mobile device 310. In one form, when the notification is received, the user mobile device 310 may additionally activate one or more output devices of the user mobile device 310, such as a flashing interface on the display, activating an internal vibration motor, and/or a activate a flash component of a camera device of the user mobile device so as to obtain the user's attention. Preferably the identifier is presented with a large font a contrasting background (e.g. white text on a black background). [0059] In another example, upon receiving the notification, the user can rotate the user mobile device 310 to be held in a landscape orientation (i.e. sideways). In response to the gyroscope of the user mobile device 310 generating gyroscopic data indicative of the landscape orientation, the user computer program 315 presents in large font the identifier. For example, substantially the entire screen of the user mobile device 310. The user can then quickly show the display of the user mobile device 310 to the staff member from their vehicle who can then quickly check that the identifier. The presentation of the large font of identifier in response to the rotation of the user mobile device 310 advantageously allows for the staff member to quickly verify the person who intends to receive the ordered good(s). [0060] As discussed above, the order may be submitted remote to the store, wherein the user travels in the vehicle from a remote location toward the store and parks near the store to collect the ordered goods provided by the staff member. In some cases, the user of the user mobile device 310 may not be familiar with the location of the store. The user computer program 315 can present route information via the user mobile device to the user to assist the user navigating to the store. For example, a map interface may be presented showing a - 17 suggested route to the store from the user's current location. Audio instructions may also be emitted by speakers of the user mobile device 310 or in-vehicle speakers in communication with the user mobile device 310 providing navigation instructions to the store. The server processing system 510 or the user mobile device 310 may utilise a mapping processing system, such Google Maps, to present the navigation instructions to the user via the computer program 315 executing upon the user mobile device 310. [0061] Referring to Figure 6 there is shown a further example system 600. In particular, the system 600 shown in Figure 6 includes similar components to that of Figure 5 except with the addition of a staff mobile device 610 having stored in memory a staff computer program 615. The staff mobile device 610 is preferably a smart phone, tablet processing system or the like similarly to that discussed above in relation to the user mobile device 310. For example, the staff mobile device 610 includes a wireless communication device and a location receiver. It will be appreciated that the system 600 can include multiple staff mobile devices 610, however for clarity the system 600 discussed herein includes a single staff mobile device 610. It will also be appreciated that the configuration discussed in relation to the system 500 of Figure 5 similarly applies to the system of Figure 6. [0062] The staff mobile device 610 can communicate with the server processing system 510 via a network. The staff member may need to provide authentication details such as a user name and password to be able to use the staff computer program 615, wherein the server processing system authenticates the details provided by the staff member based on data stored in the data store 520. Once authenticated, the staff computer program 615 configures the staff mobile device 610 to present the parked location of the vehicle for a customer order. The parked location may be presented on a map interface similarly to that discussed above for the in-store processing system 530. The map interface may also present the current location of the staff mobile device 610 such that the staff member can easily find the parked location of the vehicle after exiting the store. As the staff member is likely moving, the current location of the staff mobile device 610 also moves on the map interface. [0063] The staff member may input via an input device of the staff mobile device 610 identifying data associated with the order such that the server processing system 510 can serve - 18 the map interface to the staff computer program 615 showing the parked location of the vehicle associated with the order and the current location of the staff mobile device 610. The staff member may scan/capture coded indicia printed on the invoice to quickly identify the order such that the server processing system 510 can then serve the map interface showing the parked vehicle location. For example, the staff mobile device 610 may be configured by the staff computer program 615 to scan coded data such as a QR code or a bar code which is indicative of an order number which can then be transferred back to the server processing system 510, wherein the server processing system 510 can use the identifier to retrieve the parked location stored in the data store 520 or in real time from the user mobile device 310 and then transfer this to the staff mobile device 610. The coded data can be captured using the camera device of the staff mobile device of the staff mobile device 610 and interpreted using coded data recognition software. [0064] In another form, the staff computer program 615 may present the identifier of the order via the display of the staff mobile device 610 which the staff member can check against the identifier presented by the user mobile device 310. [0065] In another form, the user mobile device 310 may communicate the identifier to the staff mobile device 610 for validation. The identifier received by the staff mobile device 610 is then compared against the identifier stored in the memory of the staff mobile device 610. If the comparison is a match, feedback (e.g. visual, tactile, audible, etc.) can be presented via the display of the staff mobile device 610 to indicate that the ordered goods can be provided to the user. The communication between the user mobile device 310 and staff mobile device 610 can be wireless communication such as Bluetooth protocol, Near Field Communication (NFC) or the like. In another form, the communication may be performed by modulated audio signals emitted by the user mobile device 310 and received via a microphone of the staff mobile device 610. An audio tone is modulated with data indicative of the identifier. The modulated audio tone is then emitted by the speakers of the user mobile device 310 or speakers of the vehicle. The modulated audio tone is captured by the microphone of the staff mobile device 610. The staff mobile device 610 is configured by the staff computer program 615 to demodulate the modulated audio signal and determine the identifier. The obtained identifier - 19 can then be compared as discussed above and feedback can be provided on the display to indicate whether there is a match. In one example, the Chirp SDK (www.chirp.io) can be utilised to implement this configuration. [0066] In another form, the staff member may interact with the staff computer program 615 of the staff mobile device 610 to indicate that they are about to exit the store rather than using the in-store processing system 530. For example, upon scanning the coded indicia of the invoice with the staff mobile device 610 and transferring a request to the server processing system 510 for presentation of the parked location on a map interface, the server processing system 510 can transfer the notification to the user mobile device 310. It will be appreciated that the staff member could alternatively type in an order number using the touch screen interface of the staff mobile device 610. Alternatively, a list of orders associated with the store which the staff member is an employee may be presented via the staff computer program 615 by the server processing system 510. The list may include an order number associated with each entry. The staff member can then choose an order from the list based on the order number printed on the associated invoice, such that the selection is passed back to the server processing system 510. The server processing system 510 can then generate the notification as discussed above. As discussed above, the order can be recorded as completed by the server processing system 510 once selected or based on confirmation from the staff member. In another form, when the staff computer program 615 determines that the current location of the staff mobile device 610 is substantially near the parked location of the user mobile device 310, a notification is transferred from the staff mobile device 610 to the server processing system 510 indicating that the ordered goods have been transferred to the vehicle and the order can be removed from the list of pending orders. [0067] In another form, the staff member can interact with the staff computer program 615 of the staff mobile device 610 to communicate with the user mobile device 310. In particular, the staff member may be able to interact with the interface of the staff computer program 615 to establish a telephone call with the user mobile device 310. The telephone call may be established via the server processing system 510 which has access to the telephone number of the user mobile device 310 stored in the data store 520. This can therefore enable the store - 20 member to call the user if they are having difficulty identifying the parked vehicle. The staff member could also transfer a request to the user mobile device 310 via the server processing system 510. For example, the interface of the staff computer program 615 may provide a button requesting the user to flash the lights of their vehicle. Upon selecting the graphical user interface button of the staff computer program 615, the request is transferred to the server processing system 510 and relayed to the user computer program 315 executing upon the user mobile device 310, wherein the user mobile device 310 presents the request in the form of a notification. [0068] It will be appreciated that given the staff member may be able to perform similar functions using the staff mobile device 610 to that of the in-store processing system 530, it is not necessary to have an in-store processing system 530 if desired by the store. [0069] Referring to Figure 7A there is shown a system diagram of another example system 700. The system 700 of Figure 7A builds upon the system 500 of Figure 5. However, the processing system 320 is further distributed according to various functionalities. In particular, the processing system 320 includes the server processing system 510 and the in-store processing system 530 discussed in relation to Figure 5. Furthermore, the processing system 320 includes an ordering processing system such as an ordering server processing system 710 configured by one or more ordering server computer programs 715 and one or more in-store terminals for each store of the system 700. The ordering server processing system 710 and in store terminals can be configured similarly to processing system 100. The in-store terminals for each store can include one or more make line terminals 720 associated with a number of staff members which prepare the ordered goods, and a cashier terminal 730 associated with a printer 740 for preparing the invoice. The system 700 can be configured to operate with one or more stores. [0070] Continuing with the example system of Figure 7A, when a customer order is received by the server processing system 510, the order details are transferred to the ordering server processing system 710. The server processing system 510 can also store at least some of order data received in the data store 520. For example, an order record may be stored in the data store 520 associated. The ordering server processing system 710 handles an order queue where - 21 a new order is inserted into the order queue for each store. The ordering server processing system 710 transfers an identifier such as an order number back to the server processing system 510 which stores the order number in association with the order record. [0071] The make line terminal 720 and the cashier terminal 730 are in communication with the ordering server processing system 710. The make line terminal 720 and the cashier terminal 730 can be clients of the ordering server processing system 710. The make line terminal 720 presents an interface served from the ordering server processing system 710 indicative of the ordering queue for the relevant store. Make line staff of the store can then view the ordering queue, prepare the next ordered good and then provide input indicative of the ordered good having been prepared. In one form, the ordered good may be food such as pizza where the pizza toppings are placed on the pizza base by the make line staff which then use the input device to indicate that the good(s) associated with the top of the queue has been prepared and is entering the oven. For example, the make line staff may hit the spacebar key on a keyboard to indicate that the pizza(s) for the order has/have been prepared for cooking. The spacebar can be advantageous as it is the largest key on a traditional keyboard which can easily be pressed by the make staff line when quickly preparing food. The cashier terminal 730 can communicate with the printer 740 to prepare an invoice associated with the order. The invoice can then be associated with a container, box or bag for the goods. [0072] A notification can be sent from the ordering server processing system 710 to the server processing system 510 indicative of the progress of the order. Continuing with the above example, the ordering server processing system 710 may transfer data indicating that one or more pizzas associated with an order are about to enter the oven. The server processing system 510 can then transfer data to the user mobile device 310 such that a notification is presented to the user regarding the progress of their ordered good(s). [0073] Referring to Figure 7B there is shown a further system diagram representing a further example system 750. In particular, the example system of Figure 7B is a combination of the system 700 of Figure 7A and the system 600 of Figure 6 which includes the staff mobile device 610. The staff mobile device 610 would operate in the same manner as discussed in relation to Figure 6. As also discussed in relation to Figure 6, the in-store processing system - 22 530 may not be necessary in this arrangement given that the staff mobile device 610 may be able to be used to perform the same functionality. [0074] It will be appreciated that the parked location for the above examples may not be exact. For example, it will be appreciated that due to accuracy limitations of certain location services such as Global Position System (GPS) and other services, the parked location can be considered accurate within a 5 to 10 metres. [0075] Referring to Figure 8, there is shown a further flowchart representing another example method 800 utilising the system 300 of Figure 3. [0076] At step 810, the method 800 includes a customer order being submitted to the processing system 320, wherein the order is to be fulfilled by the store. Preferably, the order is submitted via the user computer program 315 executable upon the user mobile device 310. However, it is possible that the order is placed via another processing system. [0077] At step 820, the method 800 includes the processing system 320 places the order in an order queue for preparing one or more ordered goods associated with the customer order based on a location of the user mobile device 310 obtained by the location receiver. [0078] At step 830, the method 800 includes the processing system 320 transferring to the user mobile device 310 a notification that the one or more ordered goods associated with the order are ready for collection in store. [0079] At step 840, the method 800 includes the user of the user mobile device 310, or a person authorised by the customer, collecting the one or more ordered goods from the store. [0080] The method of Figure 8 can be performed using the server processing system 510 as discussed above. In one form, the server processing system determines an estimated preparation time for the ordered good(s) of a submitted order. This may be determined based on a look-up table stored in the data store 520 in relation to the estimated time to prepare each good for sale. Based on the estimated preparation time, the order is inserted into the order queue (either managed by the server processing system or managed by an ordering processing system as discussed in relation to Figure 7A and 7B) when an estimated time of arrival of the - 23 user associated with the user mobile device 310 in the vehicle is substantially equal or less than the estimated preparation time. The real time location of the user mobile device 310 can be utilised to determine the estimated time of arrival. A mapping server processing system, such as Google Maps, can be utilised to determine the estimate time of arrival based on the current location. The user mobile device 310 can transfer to the server processing system 510 the estimated time of arrival utilising the mapping server processing system, or alternatively one or more real time locations of the user mobile device 310 can be transferred to the server processing system 510 which then utilises the mapping server processing system to determine the estimated time of arrival. [0081] In one form, the notification is generated in response to a staff member of the store interacting with the in-store processing system 530 by providing input that the one or more ordered goods are ready for collection. The input data is transferred to the server processing system which then transfers a notification to the user mobile device 310 associated with the order to present the notification to the user of the user mobile device 310. [0082] In the event that a staff member requires validation of the person collecting the one or more ordered goods, the staff member may request the person present an interface of the user computer program 315 of the user mobile device 310 showing an identifying number, such as the order number, which the staff member can check against the invoice of the one or more ordered goods waiting for collection. [0083] Referring to Figure 9 there is shown a system diagram representing a further system for performing the method of Figure 8. The system is based substantially on Figure 7A. In an optional form, the system includes a collection processing system 910 in communication with the server processing system 510 or the in-store processing system 530. The collection processing system 910 can be configured similarly to processing system 100. [0084] In particular, the collection processing system 910 is configured by a collection computer program 915 to electrically control one or more locks of a lockable collection container. The collection container includes a plurality of lockable compartments which can be unlocked by the collection processing system 910. For example, the plurality of lockable - 24 compartments can have stored therein the one or more ordered goods prepared by the store for the one or more orders. [0085] The collection container can include a series of doors. A staff member can insert the prepared ordered good(s) into one of the compartments via a staff door. In one form, the collection processing system 910 may include a scanner or camera to scan coded indicia indicative of an identifier associated with the one or more ordered goods in be inserted into the container. The identifier can then be stored in memory of the collection processing system 910 in association with an identifier for the compartment of the container. The staff doors may not be locked to allow staff to easily insert and withdraw ordered goods. The staff doors do not face a customer side of the store which allows customers to access the goods contained therein. The collection container also includes a plurality of lockable customer doors which can be unlocked in response to successfully verifying a person wishing to collect the good(s).. [0086] When a person arrives in the store to collect goods using the method described in relation to Figure 8, the person can input an identifier into an input device of the collection processing system 910. An identifying number can be input manually via an input device such as a touch screen. Alternatively, a QR code, barcode or some form of coded indicia can be presented via the interface of the user computer program 315 of the user mobile device 310 which can be scanned by a scanner or camera of the collection processing system 910. Other input means such as Bluetooth, NFC, modulated audio could also be used as discussed above. The collection processing system 910 is configured by the collection computer program 915 to check the identifier against records in memory to determine if there is a match and if so which compartment should be unlocked. A locked door of the corresponding compartment for the ordered good(s) is then controlled to unlock by the collection processing system 910 in response to a successful match of the identifier input by the person attempting to collect the ordered goods. [0087] In one form, the collection container can include heating elements to keep the contained ordered goods heated if they have been recently cooked. In one form, multiple compartments may be unlocked as a result of a match. In other forms, the system 900 may include multiple collection containers, wherein one collection container is for warm food (such - 25 as pizza) and another collection container is for cold food (such as drinks) which can be refrigerated. In another form, when the staff member inputs the identifier associated with the ordered good(s) with the collection processing system 910, the collection processing system 910 may communicate with the server processing system 510 to generate the notification which is transferred to the user mobile device 310 indicating that the goods can be collected. The locks can be electrically controllable locks which can include solenoids to engage and disengage the locks. [0088] Using the system 900 of Figure 9 in accordance with the method of Figure 8, the user can quickly exit their vehicle in response to the notification, enter the store, collect the ordered good(s) and return to their vehicle. This therefore provides substantially similar benefits of convenience to a drive-through facility in terms of the customer receiving the food in a relatively quick manner. Furthermore, since the user does not need to interact with staff members of the store to collect the ordered good(s), the collection process may be significantly faster particularly if staff are serving customers in the store. However, it will be appreciated that for stores where staff can quickly service the customer, the collection container may not be necessary. [0089] It will be appreciated that the current invention may have applications in other industries other than QSRs. In particular, it will be appreciated that the above examples could have applications with any number of stores which sell goods. For example, a customer could order one or more goods from a supermarket, wherein a staff member of the supermarket may collect the one or more goods from the shelves of the supermarket. Upon the user arriving at the parked location, a staff member could convey the one or more ordered goods to the vehicle at the parked location as discussed above in various examples. Alternatively, the user could enter the supermarket to collect one or more gathered goods as discussed above in various examples. [0090] The examples that have been described herein can be used in combination with the vehicular light top box and computerised system for monitoring one or more vehicles as described in Australian Innovation Patent No. 2014101356, the entire contents of which is herein incorporated by reference.

- 26 [0091] Many modifications will be apparent to those skilled in the art without departing from the scope of the present invention.

Claims (5)

1. A computer program for configuring a mobile device, the mobile device including a wireless communication device and a location receiver, wherein the mobile device is configured by the computer program to: transfer, using the wireless communication device to a processing system, an order for one or more goods; determine, without human intervention, that an automotive vehicle associated with the mobile device has parked based upon: positively determining that the mobile device is not undergoing automotive vehicular motion utilising an operating system of the mobile device; positively determining that the mobile device associated with the automotive vehicle has been substantially stationary over a threshold period of time based on location data obtained from the location receiver; and positively determining that a location of the automotive vehicle whilst substantially stationary over the threshold period of time is within a temporal or spatial threshold of a location of a store preparing the one or more goods; transfer, without human intervention, to the processing system using the wireless communication device, a parked location of the automotive vehicle associated with the mobile device, the parked location being the location of the automotive vehicle whilst substantially stationary over the threshold period of time; and receive and present a notification indicative of a staff member of the store conveying the goods to the automotive vehicle at the parked location.

2. A method for ordering one or more goods from a store , wherein the method includes: submitting, via a wireless communication device of a mobile device, an order for one or more goods to a processing system; determining, without human intervention, that an automotive vehicle associated with the mobile device has parked based upon: positively determining that the mobile device is not undergoing automotive vehicular motion utilising an operating system of the mobile device; positively determining that the mobile device associated with the automotive - 28 vehicle has been substantially stationary over a threshold period of time based on location data obtained from a location receiver of the mobile device; and positively determining that a location of the automotive vehicle whilst substantially stationary over the threshold period of time is within a temporal or spatial threshold of a location of the store preparing the one or more goods; transferring, without human intervention to the processing system using the wireless communication device of the mobile device, a parked location of an automotive vehicle associated with the mobile device, the parked location being the location of the automotive vehicle whilst substantially stationary over the threshold period of time; and conveying, by a staff member of the store, the one or more goods to the parked location of the automotive vehicle.

3. A system for ordering one or more goods from a store, wherein the system includes a mobile device and an in-store processing system, wherein: the mobile device is configured to: submit, to a processing system via a wireless communication device, an order for one or more goods; determine, without human intervention, that an automotive vehicle associated with the mobile device has parked based upon: a positive determination that the mobile device is not undergoing automotive vehicular motion utilising an operating system of the mobile device; a positive determination that the mobile device associated with the automotive vehicle has been substantially stationary over a threshold period of time based on location data obtained from the location receiver; and a positive determination that a location of the automotive vehicle whilst substantially stationary over the threshold period of time is within a temporal or spatial threshold of a location of a store preparing the one or more goods; and transfer, without human intervention, to the processing system using the wireless communication device, a parked location of the automotive vehicle associated with the mobile device, the parked location being near a location of a store preparing the one or more goods; and - 29 the in-store processing system is configured to: receive, from the processing system, the parked location of the automotive vehicle; and present, via a display, a map interface indicative of the parked location of the automotive vehicle such that a staff member of the store is able to view the map interface and convey the one or more goods to the automotive vehicle at the parked location.

4. A system for ordering one or more goods from a store, wherein the system includes: a computer program for configuring a mobile device, the mobile device including a wireless communication device and a location receiver, wherein the mobile device is configured by the computer program to: transfer, using the wireless communication device to a processing system, an order for one or more goods; obtain, without human intervention, from the location receiver and transfer, to the processing system without human intervention using the wireless communication device, location data indicative of the location of an automotive vehicle over time when travelling toward the store, wherein the mobile device is associated with the automotive vehicle; determine, without human intervention, that the automotive vehicle associated with the mobile device has parked based upon: a positive determination that the mobile device is not undergoing automotive vehicular motion utilising an operating system of the mobile device; a positive determination that the mobile device associated with the automotive vehicle has been substantially stationary over a threshold period of time based on location data obtained from the location receiver; and a positive determination that a location of the automotive vehicle whilst substantially stationary over the threshold period of time is within a temporal or spatial threshold of a location of a store preparing the one or more goods; transfer, without human intervention, to the processing system using the wireless communication device, a parked location of the automotive vehicle -30 associated with the mobile device, the parked location being the location of the automotive vehicle whilst substantially stationary over the threshold period of time; and receive and present a notification indicative of a staff member of the store conveying the goods to the automotive vehicle at the parked location; and the processing system configured to: receive, from the mobile device, the order for the one or more goods; receive, from the mobile device, location data indicative of the location of the automotive vehicle over time when travelling toward the store; determine, based on the location data received from the mobile device and data indicative of a preparation time for the one or more goods, that the order is able to be inserted into an order queue; facilitate insertion of the order in an order queue based on the positive determination that the order is able to be inserted into an order queue; receive, from the mobile device, the parked location; and facilitate provision of the parked location to the staff member conveying the one or more goods to the automotive vehicle at the parked location.

5. The system according to claim 4, wherein the processing system is configured to: determine an estimated time of arrival of the automotive vehicle at the store based on the received location data from the mobile device; and determine, further based on the estimated time of arrival, that the order is able to be inserted into the order queue.