AU2013262481B2 - Multi-channel customer identification - Google Patents

Multi-channel customer identification Download PDF

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Publication number
AU2013262481B2
AU2013262481B2 AU2013262481A AU2013262481A AU2013262481B2 AU 2013262481 B2 AU2013262481 B2 AU 2013262481B2 AU 2013262481 A AU2013262481 A AU 2013262481A AU 2013262481 A AU2013262481 A AU 2013262481A AU 2013262481 B2 AU2013262481 B2 AU 2013262481B2
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AU
Australia
Prior art keywords
customer
channels
behavior
unique
data
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
AU2013262481A
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English (en)
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AU2013262481A1 (en
Inventor
Andrew Chang
A. Kranthi Mitra
Quang Nguyen
Dan Reed
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
24 7 AI Inc
Original Assignee
24 7 AI Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 24 7 AI Inc filed Critical 24 7 AI Inc
Publication of AU2013262481A1 publication Critical patent/AU2013262481A1/en
Assigned to 24/7 CUSTOMER, INC. reassignment 24/7 CUSTOMER, INC. Amend patent request/document other than specification (104) Assignors: CHANG, ANDREW, MITRA, A. KRANTHI, NGUYEN, QUANG, REED, DAN
Application granted granted Critical
Publication of AU2013262481B2 publication Critical patent/AU2013262481B2/en
Assigned to [24]7.ai, Inc. reassignment [24]7.ai, Inc. Request to Amend Deed and Register Assignors: 24/7 CUSTOMER, INC.
Active legal-status Critical Current
Anticipated expiration legal-status Critical

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Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0201—Market modelling; Market analysis; Collecting market data
    • G06Q30/0202—Market predictions or forecasting for commercial activities

Landscapes

  • Business, Economics & Management (AREA)
  • Finance (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Strategic Management (AREA)
  • General Business, Economics & Management (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Game Theory and Decision Science (AREA)
  • Data Mining & Analysis (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • User Interface Of Digital Computer (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Radar Systems Or Details Thereof (AREA)
AU2013262481A 2012-05-18 2013-05-20 Multi-channel customer identification Active AU2013262481B2 (en)

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
US201261649190P 2012-05-18 2012-05-18
US61/649,190 2012-05-18
US13/897,233 US10204343B2 (en) 2012-05-18 2013-05-17 Multi-channel customer identification
US13/897,233 2013-05-17
PCT/US2013/041833 WO2013173831A1 (en) 2012-05-18 2013-05-20 Multi-channel customer identification

Publications (2)

Publication Number Publication Date
AU2013262481A1 AU2013262481A1 (en) 2014-11-27
AU2013262481B2 true AU2013262481B2 (en) 2015-10-01

Family

ID=49584372

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2013262481A Active AU2013262481B2 (en) 2012-05-18 2013-05-20 Multi-channel customer identification

Country Status (5)

Country Link
US (1) US10204343B2 (https=)
EP (1) EP2850576A4 (https=)
AU (1) AU2013262481B2 (https=)
IN (1) IN2014KN02633A (https=)
WO (1) WO2013173831A1 (https=)

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US9105268B2 (en) 2012-09-19 2015-08-11 24/7 Customer, Inc. Method and apparatus for predicting intent in IVR using natural language queries
KR102099625B1 (ko) * 2013-07-16 2020-04-10 삼성전자주식회사 휴대 단말 및 이의 외부 기기 제어 방법
US9491249B2 (en) * 2013-10-25 2016-11-08 Dorin ROSENSHINE Integrating offsite activities related to chat and text messaging with online data records
US10146836B2 (en) * 2014-05-16 2018-12-04 Dillon Software Services, Llc Primary key generator
US9123054B1 (en) 2014-07-17 2015-09-01 Mastercard International Incorporated Method and system for maintaining privacy in scoring of consumer spending behavior
WO2016031027A1 (ja) * 2014-08-28 2016-03-03 株式会社Ｃ－Ｇｒｉｐ 受付装置、受付システム、受付方法、及びプログラム
CN105989257A (zh) * 2015-02-09 2016-10-05 深圳富泰宏精密工业有限公司 自动提交用户信息的系统及方法
US9300658B1 (en) 2015-02-12 2016-03-29 International Business Machines Corporation Secure authentication mechanism using quick response codes
US9659163B2 (en) 2015-02-12 2017-05-23 International Business Machines Corporation Secure authentication mechanism using quick response codes
WO2017049298A1 (en) * 2015-09-18 2017-03-23 Mms Usa Holdings Inc. Universal identification
US20190279236A1 (en) * 2015-09-18 2019-09-12 Mms Usa Holdings Inc. Micro-moment analysis
US10182149B2 (en) 2015-11-05 2019-01-15 At&T Intellectual Property I, L.P. Method and apparatus to promote adoption of an automated communication channel
US11403649B2 (en) * 2019-09-11 2022-08-02 Toast, Inc. Multichannel system for patron identification and dynamic ordering experience enhancement
US11102312B1 (en) * 2020-03-10 2021-08-24 Sprint Communications Company L.P. Cross-channel unification of user identity
US20220058595A1 (en) * 2020-08-21 2022-02-24 Callum Tony Evans Method of sending Cryptocurrencies to a custom username attached to a fixed wallet address.
US12165161B2 (en) 2021-02-03 2024-12-10 Microsoft Technology Licensing, Llc Evaluating online activity to identify transitions along a purchase cycle
CN114116863B (zh) * 2021-10-28 2023-07-25 上海欣兆阳信息科技有限公司 一种实时融合跨渠道消费者身份的方法和系统
US11956385B2 (en) * 2022-09-13 2024-04-09 Verizon Patent And Licensing Inc. Systems and methods for utilizing a machine learning model to determine an intent of a voice customer in real time

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US6711682B1 (en) * 2000-02-09 2004-03-23 Microsoft Corporation Online service registration system and method
US6760727B1 (en) * 1999-07-30 2004-07-06 Convergys Cmg Utah, Inc. System for customer contact information management and methods for using same
US20080222712A1 (en) * 2006-04-10 2008-09-11 O'connell Brian M User-Browser Interaction Analysis Authentication System
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US20120117119A1 (en) * 2009-07-14 2012-05-10 Dpid Pty. Ltd. Apparatus and Method for Managing Register of Unique Identifiers

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US9589270B2 (en) 2009-10-23 2017-03-07 Service Management Group, Inc. Electronically capturing consumer location data for analyzing consumer behavior
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US6760727B1 (en) * 1999-07-30 2004-07-06 Convergys Cmg Utah, Inc. System for customer contact information management and methods for using same
US6711682B1 (en) * 2000-02-09 2004-03-23 Microsoft Corporation Online service registration system and method
US20080222712A1 (en) * 2006-04-10 2008-09-11 O'connell Brian M User-Browser Interaction Analysis Authentication System
US20120117119A1 (en) * 2009-07-14 2012-05-10 Dpid Pty. Ltd. Apparatus and Method for Managing Register of Unique Identifiers
WO2011101848A1 (en) * 2010-02-18 2011-08-25 United Parents Online Ltd. Methods and systems for managing virtual identities

Also Published As

Publication number Publication date
AU2013262481A1 (en) 2014-11-27
US20140006293A1 (en) 2014-01-02
EP2850576A1 (en) 2015-03-25
WO2013173831A1 (en) 2013-11-21
IN2014KN02633A (https=) 2015-05-08
US10204343B2 (en) 2019-02-12
EP2850576A4 (en) 2015-12-02

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Legal Events

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FGA Letters patent sealed or granted (standard patent)
HB Alteration of name in register

Owner name: (24)7.AI, INC.

Free format text: FORMER NAME(S): 24/7 CUSTOMER, INC.