AU2013100593A4 - Streamlined Staff Training and Performance Determination Model - Google Patents

Abstract

Staff training and performance management have historically been delivered as separate functions within orgainisations increasing the number of people required to deliver each function and the cost associated with managing staff training and performance. Associated with this is the requirement to capture and file staff training and performance outcomes, which in many organizations are applied on paper based records and filed within central hard-file filing systems. This is applied by various people within the organization including service level managers as well as those specifically employed to manage the training and performance functions resulting in filing complexity, increase workforce cost and increased risk to the organisation's compliance with legislated training, for example, Work Health and Safety, when records cannot be located. Providing a web-based device to electronically record staff training and performance at the point of training and performance assessment significantly reduces filing complexity, workforce cost and risk to the organisation's compliance with legislated training. Furthermore, ensuring that legislated training requirements are electronically managed and tracked via online training assessments, provides sustained control over such risk. To provide capacity for staff to complete the electronic staff training and performance assessment online, and then the capacity for the manager to interact online with this information delivers further efficiencies in terms of reducing duplication of manually transcribed information, and time wastage. The Streamlined Staff Training and Performance Determination Model provides a complete efficient approach to managing staff training and performance appraisal using the latest web and software technologies, improving efficiency, reducing waste and risk. Streamlined Staff Training and Performance Determination Model Flow Chart Staff Training and Performance are Staff Performance Appraisal is accessible at one point for auditing completed online by staff and other uses member The aggregation of the completed staff appraisal data --.' into the electronic Staff 4 Appraisal Report using the Appraisal Reporter Software Managers access Performance 3 Staff Training and Performance Appraisal results online and Records are filed online at time make training recommendations of completion. Staff complete training at point of service against Training Needs Assessment Results. @ John Bonnici Consultants 2012. AlI rights reserved

Description

1 AUSTRALIA Patents Act 1990 COMPLETE SPECIFICATION INNOVATION PATENT STREAMLINED STAFF TRAINING AND PERFORMANCE DETERMINATION MODEL The following statement is a full description of this invention including the best method of performing it known to me: 2 STREAMLINED STAFF TRAINING AND PERFORMANCE DETERMINATION MODEL Staff training and performance management have historically been delivered as separate functions within organisations increasing the number of people required to deliver each function, and the cost associated with this. Having multiple people within the organization involved in managing 5 both functions using paper based systems and devices results in filing complexity, loss of records and increased risk to the organisation's compliance with legislated training, such as Work Health and Safety for example, when records cannot be located. [0 The Streamlined Staff Training and Performance Determination Model provides an innovative approach to staff training and performance, reducing complexity, cost and compliance risk, by using both web based and software technology, which can be better understood with reference to the illustration of the processes and devices used in the Streamlined Staff [5 Training and Performance Determination Model: Figure 1 is a description of the components of the STREAMLINED STAFF TRAINING AND PERFORMANCE DETERMINATION Model, which highlights the specific processes and systems of organization that are used to manage staff training and performance including: Staff Performance appraisal is 20 completed on-line by each staff member 1, the access to the performance appraisal results online by the manager 2, the completion of training online at point of service by staff against the training needs assessment results 3, the automatic filing of the Staff Training and Performance records on the JBC Cloud at time of completion 4, the access of Staff Training and 25 Performance records online for auditing and other uses 5, the aggregation of the completed staff appraisal data into the electronic Staff Appraisal Report using the Appraisal Reporter Software 6. 30 3 Figure 2 presents the home web form of the online Staff Training and Performance System 1. Figure 2 also presents the main web forms on the home page: Your Site form 2, and My Performance form 3. 5 Figure 3 presents the Home web form 1. Figure 3 also details the list of web forms accessible from the Your Site web link: My Assessments 2, My Learning Materials 3. Figure 4 details the My Learning Materials web form 1. Figure 4 also 10 presents the entry points to each learning material required by staff to complete the training assessments: Orientation Manual - Our Identity 2, Induction Video 3, Guest Experience 4, Orientation Manual - Working Safely 5. 15 Figure 5 details the My Assessments web form 1. Figure 5 also presents the entry points to each training assessment required by staff to complete: Manual Handling 2, Emergency Procedures 3, Who We Are 4, Using Chemicals 5, Working Safely 6. 20 Figure 6 presents the Manual Handling Assessment web form 1. Figure 6 also presents the hidden fields at the user interphase that will automatically record information without the need by the user to enter data: Name 2, Date 3. Figure 6 also presents the data collection fields for questions related to Manual Handling which are presented as radio buttons on a touch 25 screen 4. Figure 7 presents the Emergency Procedures Assessment web form 1. Figure 7 also presents the hidden fields at the user interphase that will automatically record information without the need by the user to enter 30 data: Name 2, Date 3. Figure 7 also presents the data collection fields for 4 questions related to Emergency which are presented as radio buttons on a touch screen 4. Figure 8 presents the Who We Are Assessment web form 1. Figure 8 also 5 presents the hidden fields at the user interphase that will automatically record information without the need by the user to enter data: Name 2, Date 3. Figure 8 also presents the data collection fields for questions related to Who We Are which are presented as radio buttons on a touch screen 4. 10 Figure 9 presents the Using Chemicals Assessment web form 1. Figure 9 also presents the hidden fields at the user interphase that will automatically record information without the need by the user to enter data: Name 2, Date 3. Figure 9 also presents the data collection fields for questions 15 related to Using Chemicals which are presented as radio buttons on a touch screen 4. Figure 10 presents the Working Safely Assessment web form 1. Figure 10 also presents the hidden fields at the user interphase that will automatically 20 record information without the need by the user to enter data: Name 2, Date 3. Figure 10 also presents the data collection fields for questions related to Working Safely which are presented as radio buttons on a touch screen 4. 25 Figure 11 presents the home web form of the online Staff Performance system 1. Figure 11 also presents the main web forms on the home page: Documentation form 2, Frontline form 3, Back Office form 4, Corporate form 5, Training Request form 6, Cleaning Day (Appraisal) form 7, Cleaner Reports form 8, Reports Other form 9. 30 5 Figure 12 presents the Documentation web form of the online Staff Performance system 1. Figure 13 presents the Performance Appraisal web form and data entry fields 1. Figure 13 also presents a list of the Performance Appraisal forms available within the Frontline Link on the home web form 2. Figure 14 details the Company All Training Needs - WHS 1. Figure 14 also presents a list of reports available within the Reports Other Link on the 0 home web form 2. Figure 15 is a description of the Appraisal Reporter Software (the Software), which highlights the key functions of the Software used to aggregate the Appraisal information collected using the online Staff 5 Training and Performance System including: the Help Function 1, the Exit Function 2, the Export Function 3, the Import Data Function 4, the Report Function for the Staff Performance Appraisal Report 5. Figure 16 is a description of the Staff Performance Appraisal Report ,0 generated by the Appraisal Reporter Software 1. JOHN BONNICI 21 April 2013 25 30

Claims (6)

1. A competency based training needs assessment tool on web adaptable for multiple position descriptions.

2. An online competency based Training Needs Analysis against 10 competencies identified in the position description.

3. Automated Training Needs Analysis Reporting for the organization that delivers real-time reports for the needs identified by staff under each competency based position on web including: Work Health and Safety Expressed Need Report, Work Health and Safety Competency Need Report, 15 General Expressed Need Report, Induction Training Completed Report, Refresher Training Completed Report, Company ALL Training Needs -WHS, Company ALL Training Needs - General.

4. The Individual Staff Performance Appraisal Reporter Software methodology and supporting devices including: the Appraisal Reporter 20 Software, the Staff Performance Appraisal Report.

5. An automated performance management module under each competency based position on web.

6. Online Work Health and Safety Assessment Module comprising Core Training Assessments for Manual Handling, Emergency Procedures, Who We 25 Are, Using Chemicals, Working Safely under a single tab called My Site. 30