AU2003283651A1 - Methods for providing technical support over networks - Google Patents

Methods for providing technical support over networks

Info

Publication number
AU2003283651A1
AU2003283651A1 AU2003283651A AU2003283651A AU2003283651A1 AU 2003283651 A1 AU2003283651 A1 AU 2003283651A1 AU 2003283651 A AU2003283651 A AU 2003283651A AU 2003283651 A AU2003283651 A AU 2003283651A AU 2003283651 A1 AU2003283651 A1 AU 2003283651A1
Authority
AU
Australia
Prior art keywords
methods
technical support
over networks
support over
providing technical
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU2003283651A
Inventor
W. Donald Matthews
Dejan Slokar
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
SOS
Original Assignee
SOS
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US10/462,455 external-priority patent/US20040048233A1/en
Application filed by SOS filed Critical SOS
Publication of AU2003283651A1 publication Critical patent/AU2003283651A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G09—EDUCATION; CRYPTOGRAPHY; DISPLAY; ADVERTISING; SEALS
    • G09B—EDUCATIONAL OR DEMONSTRATION APPLIANCES; APPLIANCES FOR TEACHING, OR COMMUNICATING WITH, THE BLIND, DEAF OR MUTE; MODELS; PLANETARIA; GLOBES; MAPS; DIAGRAMS
    • G09B7/00—Electrically-operated teaching apparatus or devices working with questions and answers
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Strategic Management (AREA)
  • Finance (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Educational Administration (AREA)
  • Game Theory and Decision Science (AREA)
  • Educational Technology (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Electrically Operated Instructional Devices (AREA)
AU2003283651A 2002-12-21 2003-10-31 Methods for providing technical support over networks Abandoned AU2003283651A1 (en)

Applications Claiming Priority (9)

Application Number Priority Date Filing Date Title
US32781202A 2002-12-21 2002-12-21
US32715202A 2002-12-21 2002-12-21
US10/327,812 2002-12-21
US10/327,152 2002-12-21
US10/462,455 2003-06-16
US10/462,455 US20040048233A1 (en) 2001-12-21 2003-06-16 Methods for providing information and providing student experience in providing information
US10/462,417 2003-06-16
US10/462,417 US20040049547A1 (en) 2001-12-21 2003-06-16 Methods for providing information over networks responsive to digital device user requests
PCT/IB2003/005529 WO2004057473A1 (en) 2002-12-21 2003-10-31 Methods for providing technical support over networks

Publications (1)

Publication Number Publication Date
AU2003283651A1 true AU2003283651A1 (en) 2004-07-14

Family

ID=32686257

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2003283651A Abandoned AU2003283651A1 (en) 2002-12-21 2003-10-31 Methods for providing technical support over networks

Country Status (5)

Country Link
EP (1) EP1579325A1 (en)
JP (1) JP2006516061A (en)
AU (1) AU2003283651A1 (en)
CA (1) CA2511445A1 (en)
WO (1) WO2004057473A1 (en)

Families Citing this family (27)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8868448B2 (en) 2000-10-26 2014-10-21 Liveperson, Inc. Systems and methods to facilitate selling of products and services
US9819561B2 (en) 2000-10-26 2017-11-14 Liveperson, Inc. System and methods for facilitating object assignments
US8738732B2 (en) 2005-09-14 2014-05-27 Liveperson, Inc. System and method for performing follow up based on user interactions
US9432468B2 (en) 2005-09-14 2016-08-30 Liveperson, Inc. System and method for design and dynamic generation of a web page
US9300920B2 (en) 2006-03-03 2016-03-29 Sharp Laboratories Of America, Inc. Method and system for configuring media-playing sets
WO2008011454A2 (en) 2006-07-18 2008-01-24 Chacha Search, Inc. Anonymous search system using human searchers
US8239461B2 (en) 2007-06-28 2012-08-07 Chacha Search, Inc. Method and system for accessing search services via messaging services
US8762313B2 (en) 2008-07-25 2014-06-24 Liveperson, Inc. Method and system for creating a predictive model for targeting web-page to a surfer
US8260846B2 (en) 2008-07-25 2012-09-04 Liveperson, Inc. Method and system for providing targeted content to a surfer
US8805844B2 (en) 2008-08-04 2014-08-12 Liveperson, Inc. Expert search
US9892417B2 (en) 2008-10-29 2018-02-13 Liveperson, Inc. System and method for applying tracing tools for network locations
WO2011055801A1 (en) * 2009-11-05 2011-05-12 日本電気株式会社 Collaborative development support system, collaborative development support method and recording medium
EP2556449A1 (en) 2010-04-07 2013-02-13 Liveperson Inc. System and method for dynamically enabling customized web content and applications
US8918465B2 (en) 2010-12-14 2014-12-23 Liveperson, Inc. Authentication of service requests initiated from a social networking site
US9350598B2 (en) 2010-12-14 2016-05-24 Liveperson, Inc. Authentication of service requests using a communications initiation feature
US8533857B2 (en) 2011-04-12 2013-09-10 Teletech Holdings, Inc. Methods for providing cross-vendor support services
US20120324118A1 (en) * 2011-06-14 2012-12-20 Spot On Services, Inc. System and method for facilitating technical support
US8943002B2 (en) 2012-02-10 2015-01-27 Liveperson, Inc. Analytics driven engagement
US8805941B2 (en) 2012-03-06 2014-08-12 Liveperson, Inc. Occasionally-connected computing interface
US9563336B2 (en) 2012-04-26 2017-02-07 Liveperson, Inc. Dynamic user interface customization
US9672196B2 (en) 2012-05-15 2017-06-06 Liveperson, Inc. Methods and systems for presenting specialized content using campaign metrics
JP5714620B2 (en) * 2012-10-19 2015-05-07 株式会社オプティム User terminal, operator server, remote support method, and program for user terminal
US11386442B2 (en) 2014-03-31 2022-07-12 Liveperson, Inc. Online behavioral predictor
CN106796692A (en) * 2014-09-29 2017-05-31 惠普发展公司，有限责任合伙企业 Technical support is provided a user with via wearable computing devices
WO2016196806A1 (en) 2015-06-02 2016-12-08 Liveperson, Inc. Dynamic communication routing based on consistency weighting and routing rules
US10278065B2 (en) 2016-08-14 2019-04-30 Liveperson, Inc. Systems and methods for real-time remote control of mobile applications
US10332319B2 (en) * 2016-10-04 2019-06-25 Snap-On Incorporated Methods and systems for updating diagnostic and repair information

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5983369A (en) * 1996-06-17 1999-11-09 Sony Corporation Online simultaneous/altering-audio/video/voice data based service and support for computer systems
US6196846B1 (en) * 1998-06-02 2001-03-06 Virtual Village, Inc. System and method for establishing a data session and a voice session for training a user on a computer program

Also Published As

Publication number Publication date
WO2004057473A1 (en) 2004-07-08
EP1579325A1 (en) 2005-09-28
WO2004057473B1 (en) 2004-08-26
JP2006516061A (en) 2006-06-15
CA2511445A1 (en) 2004-07-08

Similar Documents

Publication Publication Date Title
AU2003283651A1 (en) Methods for providing technical support over networks
AU2003270395A1 (en) Scheduling methods for wireless networks
AU2003218039A1 (en) Method for reduced methanation
AU2003244499A1 (en) Support for multiple login methods.
AU2003223405A1 (en) Technique for distributing sotware background
AU2003211296A1 (en) Hairdyeing apparatus
AU2003210111A1 (en) Microphone support system
AU2003215796A1 (en) Audio distribution
AU2003258070A1 (en) Electrodionization method
AU2003205881A1 (en) Pipe networks
AU2003216957A1 (en) System for bridge-laying
AU2003263129A1 (en) Laser-supported reproduction method
AU2003242005A1 (en) Culturing apparatus
AU2002950289A0 (en) Growing apparatus
AU2003264487A1 (en) Substance-atomizing apparatus
AU2003235776A1 (en) Network selection for connectivity
AU2003253813A1 (en) Method for colpoplasty
AU2003211685A1 (en) Switch-charging apparatus
AU2003277101A1 (en) Wrapping method
AU2003293672A1 (en) Secretion-collecting apparatus
AU2003278116A1 (en) Support
AU2003264722A1 (en) Methods
AU2003273492A1 (en) Network configuration
AU2003278535A1 (en) Histoscreen method
AU2003284818A1 (en) Apparatus

Legal Events

Date Code Title Description
MK6 Application lapsed section 142(2)(f)/reg. 8.3(3) - pct applic. not entering national phase