AU2003282540A1 - A method and system for scheduling a customer service callback - Google Patents

A method and system for scheduling a customer service callback

Info

Publication number
AU2003282540A1
AU2003282540A1 AU2003282540A AU2003282540A AU2003282540A1 AU 2003282540 A1 AU2003282540 A1 AU 2003282540A1 AU 2003282540 A AU2003282540 A AU 2003282540A AU 2003282540 A AU2003282540 A AU 2003282540A AU 2003282540 A1 AU2003282540 A1 AU 2003282540A1
Authority
AU
Australia
Prior art keywords
scheduling
customer service
service callback
callback
customer
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU2003282540A
Inventor
Suzanne Artemieff
Mark Irwin
Donald C. Lewis
John A. Rafter
Jerry David Rawle
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Aspect Communications Corp
Original Assignee
Aspect Communications Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Aspect Communications Corp filed Critical Aspect Communications Corp
Publication of AU2003282540A1 publication Critical patent/AU2003282540A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
AU2003282540A 2003-10-08 2003-10-08 A method and system for scheduling a customer service callback Abandoned AU2003282540A1 (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/US2003/032043 WO2005045723A1 (en) 2003-10-08 2003-10-08 A method and system for scheduling a customer service callback

Publications (1)

Publication Number Publication Date
AU2003282540A1 true AU2003282540A1 (en) 2005-05-26

Family

ID=34572283

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2003282540A Abandoned AU2003282540A1 (en) 2003-10-08 2003-10-08 A method and system for scheduling a customer service callback

Country Status (4)

Country Link
AU (1) AU2003282540A1 (en)
DE (1) DE10394319T5 (en)
GB (1) GB2422231A (en)
WO (1) WO2005045723A1 (en)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2459535A (en) * 2008-04-30 2009-11-04 Adeptra Ltd Managing communication with account holders
US8194831B2 (en) * 2008-07-01 2012-06-05 Avaya Inc. Determining a preferable mode of communicating with a called party

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5155761A (en) * 1990-01-26 1992-10-13 Intervoice, Inc. Automatic call back system and method of operation
US5185782A (en) * 1991-02-08 1993-02-09 A&T Bell Laboratories ACD arrangement for automatically returning a call at a time specified by the original caller

Also Published As

Publication number Publication date
DE10394319T5 (en) 2006-12-14
GB0607202D0 (en) 2006-05-17
GB2422231A (en) 2006-07-19
WO2005045723A1 (en) 2005-05-19

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Legal Events

Date Code Title Description
MK6 Application lapsed section 142(2)(f)/reg. 8.3(3) - pct applic. not entering national phase