AU2003229759A8 - Website controlled setting up of telephone calls - Google Patents
Website controlled setting up of telephone callsInfo
- Publication number
- AU2003229759A8 AU2003229759A8 AU2003229759A AU2003229759A AU2003229759A8 AU 2003229759 A8 AU2003229759 A8 AU 2003229759A8 AU 2003229759 A AU2003229759 A AU 2003229759A AU 2003229759 A AU2003229759 A AU 2003229759A AU 2003229759 A8 AU2003229759 A8 AU 2003229759A8
- Authority
- AU
- Australia
- Prior art keywords
- telephone calls
- controlled setting
- website controlled
- website
- setting
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Abandoned
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/10—Architectures or entities
- H04L65/102—Gateways
- H04L65/1023—Media gateways
- H04L65/103—Media gateways in the network
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/46—Multiprogramming arrangements
- G06F9/54—Interprogram communication
- G06F9/542—Event management; Broadcasting; Multicasting; Notifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/10—Architectures or entities
- H04L65/102—Gateways
- H04L65/1033—Signalling gateways
- H04L65/104—Signalling gateways in the network
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/10—Architectures or entities
- H04L65/102—Gateways
- H04L65/1043—Gateway controllers, e.g. media gateway control protocol [MGCP] controllers
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1069—Session establishment or de-establishment
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1083—In-session procedures
- H04L65/1094—Inter-user-equipment sessions transfer or sharing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/40—Support for services or applications
- H04L65/401—Support for services or applications wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/40—Support for services or applications
- H04L65/403—Arrangements for multi-party communication, e.g. for conferences
- H04L65/4038—Arrangements for multi-party communication, e.g. for conferences with floor control
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/14—Session management
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/55—Push-based network services
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/56—Provisioning of proxy services
- H04L67/563—Data redirection of data network streams
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
- H04L69/30—Definitions, standards or architectural aspects of layered protocol stacks
- H04L69/32—Architecture of open systems interconnection [OSI] 7-layer type protocol stacks, e.g. the interfaces between the data link level and the physical level
- H04L69/322—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions
- H04L69/329—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions in the application layer [OSI layer 7]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
- H04M3/382—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4938—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals comprising a voice browser which renders and interprets, e.g. VoiceXML
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0024—Services and arrangements where telephone services are combined with data services
- H04M7/003—Click to dial services
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
- H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
- H04M7/125—Details of gateway equipment
- H04M7/1255—Details of gateway equipment where the switching fabric and the switching logic are decomposed such as in Media Gateway Control
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
- H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
- H04M7/126—Interworking of session control protocols
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/0016—Arrangements providing connection between exchanges
- H04Q3/0029—Provisions for intelligent networking
- H04Q3/0037—Provisions for intelligent networking involving call modelling techniques, e.g. modifications to the basic call state model [BCSM]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L61/00—Network arrangements, protocols or services for addressing or naming
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
- H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
- H04M2203/2066—Call type detection of indication, e.g. voice or fax, mobile of fixed, PSTN or IP
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
- H04M2203/2072—Schedules, e.g. personal calendars
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/60—Aspects of automatic or semi-automatic exchanges related to security aspects in telephonic communication systems
- H04M2203/6054—Biometric subscriber identification
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/22—Automatic class or number identification arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42085—Called party identification service
- H04M3/42102—Making use of the called party identifier
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42348—Location-based services which utilize the location information of a target
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42382—Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4931—Directory assistance systems
Applications Claiming Priority (15)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
EP02009777A EP1359702A1 (en) | 2002-04-30 | 2002-04-30 | Communications environment comprising a telecommunications web site |
EP02009777.0 | 2002-04-30 | ||
EP02016141A EP1383275A1 (en) | 2002-07-19 | 2002-07-19 | Communications environment comprising a telecommunications web site |
EP02016141.0 | 2002-07-19 | ||
US10/201,446 | 2002-07-23 | ||
US10/201,446 US20040019629A1 (en) | 2002-07-23 | 2002-07-23 | Communications environment |
EP02019248.0 | 2002-08-27 | ||
EP02019248A EP1395028A1 (en) | 2002-08-27 | 2002-08-27 | Website controlled setting up of a telephone calls |
US10/354,709 | 2003-01-29 | ||
US10/354,709 US20040148392A1 (en) | 2003-01-29 | 2003-01-29 | Website having an event identification element |
US10/395,951 | 2003-03-24 | ||
US10/395,951 US20040205196A1 (en) | 2003-03-24 | 2003-03-24 | Signaling protocol |
US10/410,622 | 2003-04-09 | ||
US10/410,622 US20040205160A1 (en) | 2003-04-09 | 2003-04-09 | Method for managing communications |
PCT/EP2003/004547 WO2003094490A2 (en) | 2002-04-30 | 2003-04-30 | Website controlled setting up of telephone calls |
Publications (2)
Publication Number | Publication Date |
---|---|
AU2003229759A1 AU2003229759A1 (en) | 2003-11-17 |
AU2003229759A8 true AU2003229759A8 (en) | 2003-11-17 |
Family
ID=29408222
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
AU2003229759A Abandoned AU2003229759A1 (en) | 2002-04-30 | 2003-04-30 | Website controlled setting up of telephone calls |
Country Status (3)
Country | Link |
---|---|
EP (1) | EP1514403A2 (en) |
AU (1) | AU2003229759A1 (en) |
WO (1) | WO2003094490A2 (en) |
Families Citing this family (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US10785372B2 (en) | 2016-06-30 | 2020-09-22 | Verint Systems UK Limited | System and method of embedding and launching a form from third-party knowledge content |
EP3264351A1 (en) | 2016-06-30 | 2018-01-03 | Verint Systems UK Limited | System and method of embedding and launching a form from third-party knowledge content |
US10834261B2 (en) | 2016-06-30 | 2020-11-10 | Verint Systems UK Limited | System and method of running an agent guide script-flow in an employee desktop web client |
EP3264352A1 (en) * | 2016-06-30 | 2018-01-03 | Verint Systems UK Limited | System and method of running an agent guide script-flow in an employee desktop web client |
Family Cites Families (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
AU704569B2 (en) * | 1995-12-11 | 1999-04-29 | Comcast Ip Holdings I, Llc | Method of providing telecommunications services |
EP0898430B1 (en) * | 1997-08-15 | 2012-08-01 | Time Warner Cable, Inc. | Communications system |
AU4006400A (en) * | 1999-03-06 | 2000-09-28 | Dti Networks, Inc. | System and method for administrating call and call feature set-up in a telecommunications network |
-
2003
- 2003-04-30 EP EP03722579A patent/EP1514403A2/en not_active Withdrawn
- 2003-04-30 WO PCT/EP2003/004547 patent/WO2003094490A2/en not_active Application Discontinuation
- 2003-04-30 AU AU2003229759A patent/AU2003229759A1/en not_active Abandoned
Also Published As
Publication number | Publication date |
---|---|
AU2003229759A1 (en) | 2003-11-17 |
WO2003094490A3 (en) | 2004-04-01 |
WO2003094490A2 (en) | 2003-11-13 |
EP1514403A2 (en) | 2005-03-16 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
GB2393362B (en) | Cellular telephone handset | |
HK1106645A1 (en) | Cellular phone | |
GB0310897D0 (en) | Cellular phone | |
GB2389011B (en) | Mobile phone | |
GB0201588D0 (en) | Call establishment procedure | |
GB2386027B (en) | Mobile telephone | |
GB0702408D0 (en) | Cellular telephone | |
EP1471715A4 (en) | Cellular telephone | |
HK1060812A1 (en) | Cellular phone | |
EP1489819A4 (en) | Cellular telephone | |
TW592420U (en) | Mobile phone | |
GB2401992B (en) | Call points | |
TW570427U (en) | Mobile phone | |
AU2003229759A8 (en) | Website controlled setting up of telephone calls | |
GB0219407D0 (en) | Mobile telephone | |
TW582679U (en) | Mobile phone | |
GB0225165D0 (en) | Cellular telephone | |
AU2003233212A8 (en) | Website-controlled establishment of telephone connections | |
GB0322973D0 (en) | Telephone call processing | |
GB2406476B (en) | Cellular telephone | |
AU151388S (en) | Mobile phone | |
TW534391U (en) | Keyboard capable of showing phone call | |
AU151282S (en) | Mobile phone | |
TW553564U (en) | Improved structure of mobile phone | |
GB0225920D0 (en) | Telephone ringtones |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
MK6 | Application lapsed section 142(2)(f)/reg. 8.3(3) - pct applic. not entering national phase |