AU2002358266A1 - Trouble-ticket generation in network management environment - Google Patents

Trouble-ticket generation in network management environment

Info

Publication number
AU2002358266A1
AU2002358266A1 AU2002358266A AU2002358266A AU2002358266A1 AU 2002358266 A1 AU2002358266 A1 AU 2002358266A1 AU 2002358266 A AU2002358266 A AU 2002358266A AU 2002358266 A AU2002358266 A AU 2002358266A AU 2002358266 A1 AU2002358266 A1 AU 2002358266A1
Authority
AU
Australia
Prior art keywords
trouble
network management
management environment
ticket generation
ticket
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU2002358266A
Inventor
Eugene Langevin
Daniel Warren
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Vanguard Managed Solutions LLC
Original Assignee
Vanguard Managed Solutions LLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Vanguard Managed Solutions LLC filed Critical Vanguard Managed Solutions LLC
Publication of AU2002358266A1 publication Critical patent/AU2002358266A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06—Management of faults, events, alarms or notifications
    • H04L41/0604—Management of faults, events, alarms or notifications using filtering, e.g. reduction of information by using priority, element types, position or time
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06—Management of faults, events, alarms or notifications
    • H04L41/0677—Localisation of faults
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06—Management of faults, events, alarms or notifications
    • H04L41/0686—Additional information in the notification, e.g. enhancement of specific meta-data
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/02—Standardisation; Integration
    • H04L41/0213—Standardised network management protocols, e.g. simple network management protocol [SNMP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/22—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks comprising specially adapted graphical user interfaces [GUI]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H04L43/10—Active monitoring, e.g. heartbeat, ping or trace-route
    • H04L43/106—Active monitoring, e.g. heartbeat, ping or trace-route using time related information in packets, e.g. by adding timestamps

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Computer And Data Communications (AREA)
AU2002358266A 2002-12-20 2002-12-20 Trouble-ticket generation in network management environment Abandoned AU2002358266A1 (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/US2002/041004 WO2004059907A1 (en) 2002-12-20 2002-12-20 Trouble-ticket generation in network management environment

Publications (1)

Publication Number Publication Date
AU2002358266A1 true AU2002358266A1 (en) 2004-07-22

Family

ID=32679937

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2002358266A Abandoned AU2002358266A1 (en) 2002-12-20 2002-12-20 Trouble-ticket generation in network management environment

Country Status (2)

Country Link
AU (1) AU2002358266A1 (en)
WO (1) WO2004059907A1 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN103733567B (en) * 2011-08-10 2016-10-12 国际商业机器公司 Nms

Family Cites Families (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5159685A (en) * 1989-12-06 1992-10-27 Racal Data Communications Inc. Expert system for communications network
US6032184A (en) * 1995-12-29 2000-02-29 Mci Worldcom, Inc. Integrated interface for Web based customer care and trouble management
FI104032B (en) * 1996-06-27 1999-10-29 Ericsson Telefon Ab L M Method for telecommunications network fault management and telecommunication system
US9197599B1 (en) * 1997-09-26 2015-11-24 Verizon Patent And Licensing Inc. Integrated business system for web based telecommunications management
US6393478B1 (en) * 1999-02-22 2002-05-21 Mediaone Group, Inc. Cable modem and personal computer troubleshooting tool
US6449588B1 (en) * 1999-06-02 2002-09-10 Accenture Llp Customer-driven QOS in hybrid communication system
GB2362288B (en) * 2000-05-09 2002-05-01 3Com Corp Apparatus and method for use in generating events in network management systems
GB2372672B (en) * 2001-02-27 2003-04-30 3Com Corp Network management apparatus and method for processing events associated with device reboot
US7010593B2 (en) * 2001-04-30 2006-03-07 Hewlett-Packard Development Company, L.P. Dynamic generation of context-sensitive data and instructions for troubleshooting problem events in a computing environment
FR2825878B1 (en) * 2001-06-08 2003-09-26 France Telecom SIGNAL AND DIGITAL EQUIPMENT SUPERVISION SYSTEM
US20020194320A1 (en) * 2001-06-15 2002-12-19 Kevin Collins Remote support system

Also Published As

Publication number Publication date
WO2004059907A1 (en) 2004-07-15

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Legal Events

Date Code Title Description
MK6 Application lapsed section 142(2)(f)/reg. 8.3(3) - pct applic. not entering national phase