AU2002304038A1 - Method and system for data field reuse - Google Patents

Method and system for data field reuse

Info

Publication number
AU2002304038A1
AU2002304038A1 AU2002304038A AU2002304038A AU2002304038A1 AU 2002304038 A1 AU2002304038 A1 AU 2002304038A1 AU 2002304038 A AU2002304038 A AU 2002304038A AU 2002304038 A AU2002304038 A AU 2002304038A AU 2002304038 A1 AU2002304038 A1 AU 2002304038A1
Authority
AU
Australia
Prior art keywords
data field
field reuse
reuse
data
field
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
AU2002304038A
Other versions
AU2002304038B2 (en
Inventor
Anthony J Dezonno
Craig R Shambaugh
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Rockwell Firstpoint Contact Corp
Original Assignee
Rockwell Electronic Commerce Technologies LLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US09/997,754 external-priority patent/US7206400B2/en
Application filed by Rockwell Electronic Commerce Technologies LLC filed Critical Rockwell Electronic Commerce Technologies LLC
Publication of AU2002304038A1 publication Critical patent/AU2002304038A1/en
Assigned to ROCKWELL ELECTRONIC COMMERCE TECHNOLOGIES, LLC reassignment ROCKWELL ELECTRONIC COMMERCE TECHNOLOGIES, LLC Request for Assignment Assignors: ROCKWELL ELECTRONIC COMMERCE CORPORATION
Application granted granted Critical
Publication of AU2002304038B2 publication Critical patent/AU2002304038B2/en
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

Links

AU2002304038A 2001-11-30 2002-11-26 Method and system for data field reuse Ceased AU2002304038B2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US09/997,754 2001-11-30
US09/997,754 US7206400B2 (en) 2001-11-30 2001-11-30 Method and system for data field reuse

Publications (2)

Publication Number Publication Date
AU2002304038A1 true AU2002304038A1 (en) 2003-06-12
AU2002304038B2 AU2002304038B2 (en) 2007-08-30

Family

ID=25544352

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2002304038A Ceased AU2002304038B2 (en) 2001-11-30 2002-11-26 Method and system for data field reuse

Country Status (3)

Country Link
US (1) US7206400B2 (en)
AU (1) AU2002304038B2 (en)
GB (1) GB2383492B (en)

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US6947527B2 (en) * 2002-05-09 2005-09-20 Preferred Voice, Inc. Method and apparatus that provides a reusable voice path in addition to release link functionality for use with a platform having a voice activated front end
US8165281B2 (en) * 2004-07-28 2012-04-24 At&T Intellectual Property I, L.P. Method and system for mapping caller information to call center agent transactions
US7580837B2 (en) 2004-08-12 2009-08-25 At&T Intellectual Property I, L.P. System and method for targeted tuning module of a speech recognition system
US7724889B2 (en) * 2004-11-29 2010-05-25 At&T Intellectual Property I, L.P. System and method for utilizing confidence levels in automated call routing
US7242751B2 (en) 2004-12-06 2007-07-10 Sbc Knowledge Ventures, L.P. System and method for speech recognition-enabled automatic call routing
US7751551B2 (en) * 2005-01-10 2010-07-06 At&T Intellectual Property I, L.P. System and method for speech-enabled call routing
US8223954B2 (en) 2005-03-22 2012-07-17 At&T Intellectual Property I, L.P. System and method for automating customer relations in a communications environment
US7657020B2 (en) 2005-06-03 2010-02-02 At&T Intellectual Property I, Lp Call routing system and method of using the same
US20110013761A1 (en) * 2009-07-18 2011-01-20 Shean-Tung Lin Communication System
US11005997B1 (en) 2017-03-23 2021-05-11 Wells Fargo Bank, N.A. Automated chatbot transfer to live agent

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US5268903A (en) * 1991-10-02 1993-12-07 Rockwell International Corporation Multichannel telephonic switching network with different signaling formats and cross connect/PBX treatment selectable for each channel
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US5511117A (en) 1994-09-26 1996-04-23 Zazzera; Andre C. Integrated voice and business transaction reporting for telephone call centers
US5765033A (en) * 1997-02-06 1998-06-09 Genesys Telecommunications Laboratories, Inc. System for routing electronic mails
US6175564B1 (en) * 1995-10-25 2001-01-16 Genesys Telecommunications Laboratories, Inc Apparatus and methods for managing multiple internet protocol capable call centers
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US6137870A (en) * 1996-03-06 2000-10-24 Convergys Customer Management Group, Inc. System for providing caller information to called party via call standard data field
US6046994A (en) * 1997-01-16 2000-04-04 Rockwell International Corp. Modular switching system
US6128646A (en) * 1997-12-24 2000-10-03 Genesys Telecommunications Laboratories Inc. System for routing electronic mail to best qualified person based on content analysis
US5926539A (en) * 1997-09-12 1999-07-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus for determining agent availability based on level of uncompleted tasks
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US5946388A (en) * 1997-02-06 1999-08-31 Walker Asset Management Limited Partnership Method and apparatus for priority queuing of telephone calls
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US5953405A (en) * 1997-02-10 1999-09-14 Genesys Telecommunications Laboratories, Inc. Agent-predictive routing process in call-routing systems
US6064667A (en) * 1997-02-10 2000-05-16 Genesys Telecommunications Laboratories, Inc. Apparatus and methods enhancing call routing to and within call centers
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US5907611A (en) 1997-04-11 1999-05-25 Rockwell International Corp. Apparatus and method for identifying records of overflowed ACD calls
US5910983A (en) 1997-05-19 1999-06-08 Rockwell Semiconductor Systems, Inc. Apparatus and method for identifying records of overflowed ACD calls
US5901215A (en) 1997-05-20 1999-05-04 Rockwell Semiconductor Systems, Inc. Apparatus and method for identifying records of overflowed ACD calls
US6940962B1 (en) * 1997-06-11 2005-09-06 Estech Systems, Inc. Dial on-hold
US6393015B1 (en) * 1997-09-12 2002-05-21 Genesys Telecommunications Laboratories, Inc. Method and apparatus for automatic network connection between a small business and a client
US6373836B1 (en) * 1997-09-15 2002-04-16 Genesys Telecommunications Laboratories, Inc. Apparatus and methods in routing internet protocol network telephony calls in a centrally-managed call center system
US6044145A (en) * 1998-01-19 2000-03-28 Rockwell Semiconductor Systems, Inc. Telecommutable platform
US6138139A (en) * 1998-10-29 2000-10-24 Genesys Telecommunications Laboraties, Inc. Method and apparatus for supporting diverse interaction paths within a multimedia communication center
US6230197B1 (en) * 1998-09-11 2001-05-08 Genesys Telecommunications Laboratories, Inc. Method and apparatus for rules-based storage and retrieval of multimedia interactions within a communication center
US6167395A (en) * 1998-09-11 2000-12-26 Genesys Telecommunications Laboratories, Inc Method and apparatus for creating specialized multimedia threads in a multimedia communication center
US6170011B1 (en) * 1998-09-11 2001-01-02 Genesys Telecommunications Laboratories, Inc. Method and apparatus for determining and initiating interaction directionality within a multimedia communication center
US6067357A (en) * 1998-03-04 2000-05-23 Genesys Telecommunications Laboratories Inc. Telephony call-center scripting by Petri Net principles and techniques
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US6097806A (en) * 1998-07-13 2000-08-01 Rockwell Semiconductor Systems, Inc. ACD with multi-lingual agent position
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US20020057674A1 (en) * 1998-09-24 2002-05-16 Grigory Shenkman Method and apparatus for providing integrated routing for pstn and ipnt calls in a call center
US7724878B2 (en) * 2001-05-25 2010-05-25 Timmins Timothy A Technique for assisting a user with information services at an information/call center

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