AU2002241473A1 - A system and method for analyzing and coordinating service-level-agreements (sla) for application-service-providers (asp) - Google Patents

A system and method for analyzing and coordinating service-level-agreements (sla) for application-service-providers (asp)

Info

Publication number
AU2002241473A1
AU2002241473A1 AU2002241473A AU4147302A AU2002241473A1 AU 2002241473 A1 AU2002241473 A1 AU 2002241473A1 AU 2002241473 A AU2002241473 A AU 2002241473A AU 4147302 A AU4147302 A AU 4147302A AU 2002241473 A1 AU2002241473 A1 AU 2002241473A1
Authority
AU
Australia
Prior art keywords
service
sla
agreements
asp
providers
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU2002241473A
Inventor
Gal Baram
Aviv Freidin
Lior Musman
Noam Rotem
Dror Treves
Sharon Wagner
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Oblicore Ltd
Original Assignee
Oblicore Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Oblicore Ltd filed Critical Oblicore Ltd
Publication of AU2002241473A1 publication Critical patent/AU2002241473A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5032—Generating service level reports
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3466—Performance evaluation by tracing or monitoring
    • G06F11/3495—Performance evaluation by tracing or monitoring for systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5003—Managing SLA; Interaction between SLA and QoS
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5003—Managing SLA; Interaction between SLA and QoS
    • H04L41/5006—Creating or negotiating SLA contracts, guarantees or penalties
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3409—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment for performance assessment

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Strategic Management (AREA)
  • General Engineering & Computer Science (AREA)
  • Quality & Reliability (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Data Mining & Analysis (AREA)
  • Computer Hardware Design (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Operations Research (AREA)
  • Tourism & Hospitality (AREA)
  • General Business, Economics & Management (AREA)
  • Debugging And Monitoring (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
AU2002241473A 2000-11-17 2001-11-14 A system and method for analyzing and coordinating service-level-agreements (sla) for application-service-providers (asp) Abandoned AU2002241473A1 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US09/714,204 US6925493B1 (en) 2000-11-17 2000-11-17 System use internal service level language including formula to compute service level value for analyzing and coordinating service level agreements for application service providers
US09/714,204 2000-11-17
PCT/US2001/043078 WO2002044832A2 (en) 2000-11-17 2001-11-14 A system and method for analyzing and coordinating service-level-agreements (sla) for application-service-providers (asp)

Publications (1)

Publication Number Publication Date
AU2002241473A1 true AU2002241473A1 (en) 2002-06-11

Family

ID=24869129

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2002241473A Abandoned AU2002241473A1 (en) 2000-11-17 2001-11-14 A system and method for analyzing and coordinating service-level-agreements (sla) for application-service-providers (asp)

Country Status (3)

Country Link
US (3) US6925493B1 (en)
AU (1) AU2002241473A1 (en)
WO (1) WO2002044832A2 (en)

Families Citing this family (144)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8042733B2 (en) 1996-11-27 2011-10-25 Diebold, Incorporated Automated banking machine that operates responsive to data bearing records
US7716096B2 (en) * 1996-11-27 2010-05-11 Diebold Self-Service Systems A Division Of Diebold, Incorporated Application service provider and automated transaction machine system and method
EP1120979A1 (en) * 2000-01-24 2001-08-01 BRITISH TELECOMMUNICATIONS public limited company Communications network
US7426551B1 (en) * 2000-05-31 2008-09-16 Mcafee, Inc. System, method and computer program product for dynamic system adaptation using contracts
US6925493B1 (en) * 2000-11-17 2005-08-02 Oblicore Ltd. System use internal service level language including formula to compute service level value for analyzing and coordinating service level agreements for application service providers
WO2003027935A1 (en) * 2001-09-28 2003-04-03 Arthur Allan Anderson Expert systems and methods
FR2834840B1 (en) * 2002-01-14 2005-06-24 Sofedit Sa DETERMINING THE PROBABLE CAUSE OF A REDUCTION IN THE QUALITY OF A SERVICE BASED ON THE EVOLUTION OF A SET OF SERVICES
US7660731B2 (en) * 2002-04-06 2010-02-09 International Business Machines Corporation Method and apparatus for technology resource management
US7899893B2 (en) 2002-05-01 2011-03-01 At&T Intellectual Property I, L.P. System and method for proactive management of a communication network through monitoring a user network interface
US7552077B1 (en) * 2002-06-26 2009-06-23 Trading Technologies International, Inc. System and method for coalescing market data at a network device
FR2844658B1 (en) * 2002-09-12 2005-01-14 Cit Alcatel METHOD AND DEVICE FOR AUTOMATED ADAPTATION OF SLA AND / OR SERVICES IN A COMMUNICATIONS NETWORK
US7305431B2 (en) * 2002-09-30 2007-12-04 International Business Machines Corporation Automatic enforcement of service-level agreements for providing services over a network
US20040117470A1 (en) * 2002-12-16 2004-06-17 Rehm William A Temporal service level metrics system and method
DE10323040A1 (en) 2003-05-20 2004-12-23 T-Mobile Deutschland Gmbh Method for the automated determination of the direct and indirect extent of damage as a result of a failure of technical components incorporated into a production process in objects
US7050566B2 (en) * 2003-06-13 2006-05-23 Assurant, Inc. Call processing system
US7644153B2 (en) * 2003-07-31 2010-01-05 Hewlett-Packard Development Company, L.P. Resource allocation management in interactive grid computing systems
US9667552B2 (en) * 2003-09-26 2017-05-30 International Business Machines Corporation Real-time SLA impact analysis
US8775585B2 (en) 2003-09-30 2014-07-08 International Business Machines Corporation Autonomic SLA breach value estimation
US8041797B2 (en) * 2004-03-31 2011-10-18 International Business Machines Corporation Apparatus and method for allocating resources based on service level agreement predictions and associated costs
US8417499B2 (en) * 2004-03-31 2013-04-09 International Business Machines Corporation Enabling real-time testing of on-demand infrastructure to predict service level agreement compliance
US7328265B2 (en) * 2004-03-31 2008-02-05 International Business Machines Corporation Method and system to aggregate evaluation of at least one metric across a plurality of resources
US20050261933A1 (en) * 2004-05-21 2005-11-24 Magnuson Richard K Service level agreement design and enforcement for outsourced call center
US20060015593A1 (en) * 2004-06-17 2006-01-19 International Business Machines Corporation Three dimensional surface indicating probability of breach of service level
WO2006050220A2 (en) * 2004-10-31 2006-05-11 Assurant, Inc. Systems and methods for installing, configuring, and supporting computer networks
US7783558B1 (en) 2004-12-28 2010-08-24 Trading Technologies International, Inc. System and method for providing market updates in an electronic trading environment
US8073442B2 (en) * 2005-10-05 2011-12-06 Microsoft Corporation Binding a device to a provider
US20070180061A1 (en) 2006-02-02 2007-08-02 International Business Machines Corporation Methods and apparatus for interactive specification of context-sensitive sevice level agreements; for provisioning of resources required during service delivery events regulated by service level agreements; and for monitoring compliance with service level agreements during service delivery events
US7726309B2 (en) * 2006-06-05 2010-06-01 Ric Investments, Llc Flexible connector
US7948909B2 (en) 2006-06-30 2011-05-24 Embarq Holdings Company, Llc System and method for resetting counters counting network performance information at network communications devices on a packet network
US8000318B2 (en) 2006-06-30 2011-08-16 Embarq Holdings Company, Llc System and method for call routing based on transmission performance of a packet network
US8488447B2 (en) 2006-06-30 2013-07-16 Centurylink Intellectual Property Llc System and method for adjusting code speed in a transmission path during call set-up due to reduced transmission performance
US8477614B2 (en) 2006-06-30 2013-07-02 Centurylink Intellectual Property Llc System and method for routing calls if potential call paths are impaired or congested
US8289965B2 (en) 2006-10-19 2012-10-16 Embarq Holdings Company, Llc System and method for establishing a communications session with an end-user based on the state of a network connection
US8717911B2 (en) 2006-06-30 2014-05-06 Centurylink Intellectual Property Llc System and method for collecting network performance information
US9094257B2 (en) 2006-06-30 2015-07-28 Centurylink Intellectual Property Llc System and method for selecting a content delivery network
US8194643B2 (en) 2006-10-19 2012-06-05 Embarq Holdings Company, Llc System and method for monitoring the connection of an end-user to a remote network
US20080010293A1 (en) * 2006-07-10 2008-01-10 Christopher Zpevak Service level agreement tracking system
FR2905046B1 (en) * 2006-08-16 2009-01-09 Ipanema Technologies Sa METHOD FOR OPTIMIZING INFORMATION TRANSFER IN A TELECOMMUNICATION NETWORK
US8228791B2 (en) 2006-08-22 2012-07-24 Embarq Holdings Company, Llc System and method for routing communications between packet networks based on intercarrier agreements
US8040811B2 (en) 2006-08-22 2011-10-18 Embarq Holdings Company, Llc System and method for collecting and managing network performance information
US8102770B2 (en) 2006-08-22 2012-01-24 Embarq Holdings Company, LP System and method for monitoring and optimizing network performance with vector performance tables and engines
US8015294B2 (en) 2006-08-22 2011-09-06 Embarq Holdings Company, LP Pin-hole firewall for communicating data packets on a packet network
US7843831B2 (en) 2006-08-22 2010-11-30 Embarq Holdings Company Llc System and method for routing data on a packet network
US8144586B2 (en) 2006-08-22 2012-03-27 Embarq Holdings Company, Llc System and method for controlling network bandwidth with a connection admission control engine
US8130793B2 (en) 2006-08-22 2012-03-06 Embarq Holdings Company, Llc System and method for enabling reciprocal billing for different types of communications over a packet network
US8549405B2 (en) 2006-08-22 2013-10-01 Centurylink Intellectual Property Llc System and method for displaying a graphical representation of a network to identify nodes and node segments on the network that are not operating normally
US7940735B2 (en) 2006-08-22 2011-05-10 Embarq Holdings Company, Llc System and method for selecting an access point
US8098579B2 (en) 2006-08-22 2012-01-17 Embarq Holdings Company, LP System and method for adjusting the window size of a TCP packet through remote network elements
US8144587B2 (en) 2006-08-22 2012-03-27 Embarq Holdings Company, Llc System and method for load balancing network resources using a connection admission control engine
US8223655B2 (en) 2006-08-22 2012-07-17 Embarq Holdings Company, Llc System and method for provisioning resources of a packet network based on collected network performance information
US8274905B2 (en) 2006-08-22 2012-09-25 Embarq Holdings Company, Llc System and method for displaying a graph representative of network performance over a time period
US8107366B2 (en) 2006-08-22 2012-01-31 Embarq Holdings Company, LP System and method for using centralized network performance tables to manage network communications
US8537695B2 (en) 2006-08-22 2013-09-17 Centurylink Intellectual Property Llc System and method for establishing a call being received by a trunk on a packet network
US8743703B2 (en) 2006-08-22 2014-06-03 Centurylink Intellectual Property Llc System and method for tracking application resource usage
US8750158B2 (en) 2006-08-22 2014-06-10 Centurylink Intellectual Property Llc System and method for differentiated billing
US8407765B2 (en) 2006-08-22 2013-03-26 Centurylink Intellectual Property Llc System and method for restricting access to network performance information tables
US8064391B2 (en) 2006-08-22 2011-11-22 Embarq Holdings Company, Llc System and method for monitoring and optimizing network performance to a wireless device
US8531954B2 (en) 2006-08-22 2013-09-10 Centurylink Intellectual Property Llc System and method for handling reservation requests with a connection admission control engine
US8619600B2 (en) 2006-08-22 2013-12-31 Centurylink Intellectual Property Llc System and method for establishing calls over a call path having best path metrics
US8194555B2 (en) 2006-08-22 2012-06-05 Embarq Holdings Company, Llc System and method for using distributed network performance information tables to manage network communications
US8199653B2 (en) 2006-08-22 2012-06-12 Embarq Holdings Company, Llc System and method for communicating network performance information over a packet network
US8307065B2 (en) 2006-08-22 2012-11-06 Centurylink Intellectual Property Llc System and method for remotely controlling network operators
US8125897B2 (en) 2006-08-22 2012-02-28 Embarq Holdings Company Lp System and method for monitoring and optimizing network performance with user datagram protocol network performance information packets
US8224255B2 (en) 2006-08-22 2012-07-17 Embarq Holdings Company, Llc System and method for managing radio frequency windows
US8576722B2 (en) 2006-08-22 2013-11-05 Centurylink Intellectual Property Llc System and method for modifying connectivity fault management packets
US8189468B2 (en) 2006-10-25 2012-05-29 Embarq Holdings, Company, LLC System and method for regulating messages between networks
US9479341B2 (en) 2006-08-22 2016-10-25 Centurylink Intellectual Property Llc System and method for initiating diagnostics on a packet network node
US7684332B2 (en) 2006-08-22 2010-03-23 Embarq Holdings Company, Llc System and method for adjusting the window size of a TCP packet through network elements
US8238253B2 (en) 2006-08-22 2012-08-07 Embarq Holdings Company, Llc System and method for monitoring interlayer devices and optimizing network performance
US8612570B1 (en) 2006-09-18 2013-12-17 Emc Corporation Data classification and management using tap network architecture
US9135322B2 (en) 2006-09-18 2015-09-15 Emc Corporation Environment classification
IL181427A0 (en) 2007-02-19 2007-07-04 Deutsche Telekom Ag Novel dynamic firewall for nsp networks
WO2008136713A1 (en) * 2007-05-08 2008-11-13 Telefonaktiebolaget Lm Ericson (Publ) Dynamic sla negotiation
US20080301688A1 (en) * 2007-05-31 2008-12-04 Boss Gregory J Method, system, and program product for allocating a resource
US8041599B2 (en) * 2007-05-31 2011-10-18 International Business Machines Corporation Method, system, and program product for selecting a brokering method for obtaining desired service level characteristics
US8140446B2 (en) * 2007-05-31 2012-03-20 International Business Machines Corporation Application of brokering methods to operational support characteristics
US8111692B2 (en) 2007-05-31 2012-02-07 Embarq Holdings Company Llc System and method for modifying network traffic
US8180660B2 (en) * 2007-05-31 2012-05-15 International Business Machines Corporation Non-depleting chips for obtaining desired service level characteristics
US8332859B2 (en) 2007-05-31 2012-12-11 International Business Machines Corporation Intelligent buyer's agent usage for allocation of service level characteristics
US9165266B2 (en) * 2007-05-31 2015-10-20 International Business Machines Corporation Resource management framework for holding auctions and applying service level characteristics in response to bids for resources
US7899697B2 (en) 2007-05-31 2011-03-01 International Business Machines Corporation Application of brokering methods to security characteristics
US10419360B2 (en) 2007-05-31 2019-09-17 International Business Machines Corporation Market-driven variable price offerings for bandwidth-sharing ad hoc networks
US7840433B2 (en) * 2007-05-31 2010-11-23 International Business Machines Corporation Fluid, depleting chips for obtaining desired service level characteristics
US20080301025A1 (en) * 2007-05-31 2008-12-04 Boss Gregory J Application of brokering methods to availability characteristics
US8117074B2 (en) * 2007-05-31 2012-02-14 International Business Machines Corporation Scaling offers for elemental biddable resources (EBRs)
US8032407B2 (en) 2007-05-31 2011-10-04 International Business Machines Corporation Application of brokering methods to scalability characteristics
US8589206B2 (en) * 2007-05-31 2013-11-19 International Business Machines Corporation Service requests for multiple service level characteristics
US7899696B2 (en) * 2007-05-31 2011-03-01 International Business Machines Corporation Application of brokering methods to recoverability characteristics
US8041600B2 (en) * 2007-05-31 2011-10-18 International Business Machines Corporation Application of brokering methods to performance characteristics
US9147215B2 (en) 2007-05-31 2015-09-29 International Business Machines Corporation Discrete, depleting chips for obtaining desired service level characteristics
US8522248B1 (en) 2007-09-28 2013-08-27 Emc Corporation Monitoring delegated operations in information management systems
US9141658B1 (en) 2007-09-28 2015-09-22 Emc Corporation Data classification and management for risk mitigation
US9323901B1 (en) 2007-09-28 2016-04-26 Emc Corporation Data classification for digital rights management
US8548964B1 (en) 2007-09-28 2013-10-01 Emc Corporation Delegation of data classification using common language
US9461890B1 (en) 2007-09-28 2016-10-04 Emc Corporation Delegation of data management policy in an information management system
US8868720B1 (en) 2007-09-28 2014-10-21 Emc Corporation Delegation of discovery functions in information management system
US9479599B2 (en) * 2007-10-04 2016-10-25 International Business Machines Corporation Reroute of a web service in a web based application
US20090157441A1 (en) * 2007-12-13 2009-06-18 Mci Communications Services, Inc. Automated sla performance targeting and optimization
US20090172674A1 (en) * 2007-12-28 2009-07-02 International Business Machines Corporation Managing the computer collection of information in an information technology environment
US8682705B2 (en) * 2007-12-28 2014-03-25 International Business Machines Corporation Information technology management based on computer dynamically adjusted discrete phases of event correlation
US8868441B2 (en) * 2007-12-28 2014-10-21 International Business Machines Corporation Non-disruptively changing a computing environment
US8826077B2 (en) * 2007-12-28 2014-09-02 International Business Machines Corporation Defining a computer recovery process that matches the scope of outage including determining a root cause and performing escalated recovery operations
US8341014B2 (en) * 2007-12-28 2012-12-25 International Business Machines Corporation Recovery segments for computer business applications
US8346931B2 (en) * 2007-12-28 2013-01-01 International Business Machines Corporation Conditional computer runtime control of an information technology environment based on pairing constructs
US20090171731A1 (en) * 2007-12-28 2009-07-02 International Business Machines Corporation Use of graphs in managing computing environments
US20090171703A1 (en) * 2007-12-28 2009-07-02 International Business Machines Corporation Use of multi-level state assessment in computer business environments
US8763006B2 (en) * 2007-12-28 2014-06-24 International Business Machines Corporation Dynamic generation of processes in computing environments
US8326910B2 (en) * 2007-12-28 2012-12-04 International Business Machines Corporation Programmatic validation in an information technology environment
US8990810B2 (en) 2007-12-28 2015-03-24 International Business Machines Corporation Projecting an effect, using a pairing construct, of execution of a proposed action on a computing environment
US8751283B2 (en) * 2007-12-28 2014-06-10 International Business Machines Corporation Defining and using templates in configuring information technology environments
US8677174B2 (en) * 2007-12-28 2014-03-18 International Business Machines Corporation Management of runtime events in a computer environment using a containment region
US8428983B2 (en) * 2007-12-28 2013-04-23 International Business Machines Corporation Facilitating availability of information technology resources based on pattern system environments
US20090171708A1 (en) * 2007-12-28 2009-07-02 International Business Machines Corporation Using templates in a computing environment
US9558459B2 (en) * 2007-12-28 2017-01-31 International Business Machines Corporation Dynamic selection of actions in an information technology environment
US8782662B2 (en) * 2007-12-28 2014-07-15 International Business Machines Corporation Adaptive computer sequencing of actions
US8447859B2 (en) * 2007-12-28 2013-05-21 International Business Machines Corporation Adaptive business resiliency computer system for information technology environments
US8365185B2 (en) * 2007-12-28 2013-01-29 International Business Machines Corporation Preventing execution of processes responsive to changes in the environment
US20090172149A1 (en) * 2007-12-28 2009-07-02 International Business Machines Corporation Real-time information technology environments
US20090172669A1 (en) * 2007-12-28 2009-07-02 International Business Machines Corporation Use of redundancy groups in runtime computer management of business applications
US8375244B2 (en) * 2007-12-28 2013-02-12 International Business Machines Corporation Managing processing of a computing environment during failures of the environment
US8068425B2 (en) 2008-04-09 2011-11-29 Embarq Holdings Company, Llc System and method for using network performance information to determine improved measures of path states
US7801987B2 (en) 2008-06-25 2010-09-21 Microsoft Corporation Dynamic infrastructure for monitoring service level agreements
US20100138284A1 (en) * 2008-12-02 2010-06-03 Han Mi Kyong Method for managing customer-oriented service level agreement metrics and profile quality and service level agreement system thereof
US8634804B2 (en) * 2009-12-07 2014-01-21 At&T Mobility Ii Llc Devices, systems and methods for location based billing
US20120124193A1 (en) 2010-11-12 2012-05-17 International Business Machines Corporation Identification of Critical Web Services and their Dynamic Optimal Relocation
US8996686B2 (en) * 2011-03-18 2015-03-31 Novell, Inc. Content delivery validation service
CN103748560A (en) 2011-07-01 2014-04-23 惠普发展公司，有限责任合伙企业 Method of and system for managing computing resources
US8756251B2 (en) * 2011-07-19 2014-06-17 HCL America Inc. Method and apparatus for SLA profiling in process model implementation
US9747334B2 (en) * 2011-09-30 2017-08-29 Teradata Us, Inc. Managing excess capacity of database systems in a capacity controlled computing environment
US10042674B2 (en) * 2011-09-30 2018-08-07 Teradata Us, Inc. Regulating capacity and managing services of computing environments and systems that include a database
CN103763117A (en) * 2011-12-31 2014-04-30 华茂云天科技(北京)有限公司 Service and operation management system
US11138525B2 (en) 2012-12-10 2021-10-05 Trading Technologies International, Inc. Distribution of market data based on price level transitions
US9363289B2 (en) 2013-02-12 2016-06-07 International Business Machines Corporation Instrumentation and monitoring of service level agreement (SLA) and service policy enforcement
US10666514B2 (en) 2013-02-12 2020-05-26 International Business Machines Corporation Applying policy attachment service level management (SLM) semantics within a peered policy enforcement deployment
US9258198B2 (en) 2013-02-12 2016-02-09 International Business Machines Corporation Dynamic generation of policy enforcement rules and actions from policy attachment semantics
US20140244342A1 (en) * 2013-02-25 2014-08-28 Microsoft Corporation Accounting for contract formation and fulfillment activities
US20160086270A1 (en) * 2014-09-24 2016-03-24 International Business Machines Corporation Dynamic storage bandwidth allocation
US10250456B2 (en) 2016-05-17 2019-04-02 Microsoft Technology Licensing, Llc Operational management in cloud computing systems
US11509544B2 (en) * 2016-07-15 2022-11-22 Telefonaktiebolaget Lm Ericsson (Publ) Determining a service level in a communication network
US10657478B2 (en) 2016-09-11 2020-05-19 Bank Of America Corporation Aggregated entity resource tool
CN106779576B (en) * 2016-11-11 2020-10-09 浪潮通用软件有限公司 Configuration method of service field
US10430799B1 (en) * 2017-02-03 2019-10-01 Numerify, Inc. System and method for determining a time threshold guarantee of a task for updating in a penalty clause of a service level agreement
US11195131B2 (en) * 2018-05-09 2021-12-07 Microsoft Technology Licensing, Llc Increasing usage for a software service through automated workflows
CN114781942A (en) * 2022-06-21 2022-07-22 云账户技术(天津)有限公司 Management method and device of service management platform

Family Cites Families (20)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7145898B1 (en) * 1996-11-18 2006-12-05 Mci Communications Corporation System, method and article of manufacture for selecting a gateway of a hybrid communication system architecture
US5870545A (en) * 1996-12-05 1999-02-09 Hewlett-Packard Company System and method for performing flexible workflow process compensation in a distributed workflow management system
US5893905A (en) * 1996-12-24 1999-04-13 Mci Communications Corporation Automated SLA performance analysis monitor with impact alerts on downstream jobs
US6311175B1 (en) * 1998-03-06 2001-10-30 Perot Systems Corp. System and method for generating performance models of complex information technology systems
US6862622B2 (en) * 1998-07-10 2005-03-01 Van Drebbel Mariner Llc Transmission control protocol/internet protocol (TCP/IP) packet-centric wireless point to multi-point (PTMP) transmission system architecture
US7058704B1 (en) * 1998-12-01 2006-06-06 Network Appliance, Inc.. Method and apparatus for implementing a service-level agreement
US6711137B1 (en) * 1999-03-12 2004-03-23 International Business Machines Corporation System and method for analyzing and tuning a communications network
US20020091636A1 (en) * 1999-03-25 2002-07-11 Nortel Networks Corporation Capturing quality of service
US7600007B1 (en) * 1999-05-24 2009-10-06 Computer Associates Think, Inc. Method and apparatus for event correlation in service level management (SLM)
US6147975A (en) * 1999-06-02 2000-11-14 Ac Properties B.V. System, method and article of manufacture of a proactive threhold manager in a hybrid communication system architecture
US6370573B1 (en) * 1999-08-31 2002-04-09 Accenture Llp System, method and article of manufacture for managing an environment of a development architecture framework
US7139999B2 (en) * 1999-08-31 2006-11-21 Accenture Llp Development architecture framework
US7120694B2 (en) * 1999-10-22 2006-10-10 Verizon Laboratories Inc. Service level agreements and management thereof
US7003560B1 (en) * 1999-11-03 2006-02-21 Accenture Llp Data warehouse computing system
US7437304B2 (en) * 1999-11-22 2008-10-14 International Business Machines Corporation System and method for project preparing a procurement and accounts payable system
US6792456B1 (en) * 2000-05-08 2004-09-14 International Business Machines Corporation Systems and methods for authoring and executing operational policies that use event rates
US6842737B1 (en) * 2000-07-19 2005-01-11 Ijet Travel Intelligence, Inc. Travel information method and associated system
US6895382B1 (en) * 2000-10-04 2005-05-17 International Business Machines Corporation Method for arriving at an optimal decision to migrate the development, conversion, support and maintenance of software applications to off shore/off site locations
US6854014B1 (en) * 2000-11-07 2005-02-08 Nortel Networks Limited System and method for accounting management in an IP centric distributed network
US6925493B1 (en) * 2000-11-17 2005-08-02 Oblicore Ltd. System use internal service level language including formula to compute service level value for analyzing and coordinating service level agreements for application service providers

Also Published As

Publication number Publication date
US8200814B2 (en) 2012-06-12
US7734765B2 (en) 2010-06-08
WO2002044832A3 (en) 2002-08-22
US6925493B1 (en) 2005-08-02
US20090077210A1 (en) 2009-03-19
WO2002044832A2 (en) 2002-06-06
US20100281167A1 (en) 2010-11-04

Similar Documents

Publication Publication Date Title
AU2002241473A1 (en) A system and method for analyzing and coordinating service-level-agreements (sla) for application-service-providers (asp)
AU2002307436A1 (en) Method and system for data analysis
AU2003237801A1 (en) Method and system for configuration and download in a restricted architecture network
AU2001270969A1 (en) A method and system for sharing knowledge
WO2002007460A8 (en) A system and method for context association
AU2002237962A1 (en) Method and system for testing a network system
AU2001264176A1 (en) A method and system for providing location dependent information
AU2001272821A1 (en) System and method for providing contents on a network
AU2001286360A1 (en) Method and system for identifying a user
AU2002302970A1 (en) A digital information distribution apparatus and method
AU2003216161A1 (en) System and method for creating a distributed network architecture
AU2002359692A1 (en) Method and apparatus for analyzing a distribution
AU2002258479A1 (en) Method and system for making a decision
AU2002310053A1 (en) System and method for maintaining object data in a distributed object system
AU2001271761A1 (en) Method and system for analyzing multi-dimensional data
AU2002324691A1 (en) A method and system for analyzing an electrocardiographic signal
AU2001296923A1 (en) A method and system for analysing a data packet or frame
AU2001284897A1 (en) Method and system for defining and verifying a part
GB0106314D0 (en) Method and system for operating a financial instrument
AU2001290677A1 (en) System and method for representing and manipulating biological data using a biological object model
AU2328402A (en) A method and system for creating a corporate entity
HK1078970A1 (en) A system and method for identifying a user
AU2002323431A1 (en) A secure access method and system
AU2113400A (en) Method and system for analyzing a movement
AU2001260744A1 (en) Method and system for editing a mathematical equation