AU2002227139A1 - Remote manual, maintenance, and diagnostic services for networked electronic devices - Google Patents

Remote manual, maintenance, and diagnostic services for networked electronic devices

Info

Publication number
AU2002227139A1
AU2002227139A1 AU2002227139A AU2713902A AU2002227139A1 AU 2002227139 A1 AU2002227139 A1 AU 2002227139A1 AU 2002227139 A AU2002227139 A AU 2002227139A AU 2713902 A AU2713902 A AU 2713902A AU 2002227139 A1 AU2002227139 A1 AU 2002227139A1
Authority
AU
Australia
Prior art keywords
maintenance
electronic devices
remote manual
networked electronic
diagnostic services
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU2002227139A
Inventor
Joseph Alexander Dara-Abrams
David Gariel Gaxiola
Klaus Hofricher
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Sony Electronics Inc
Original Assignee
Sony Electronics Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Sony Electronics Inc filed Critical Sony Electronics Inc
Publication of AU2002227139A1 publication Critical patent/AU2002227139A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/28Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803Home automation networks
    • H04L12/2807Exchanging configuration information on appliance services in a home automation network
    • H04L12/281Exchanging configuration information on appliance services in a home automation network indicating a format for calling an appliance service function in a home automation network
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/28Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803Home automation networks
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/28Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803Home automation networks
    • H04L12/2805Home Audio Video Interoperability [HAVI] networks
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/28Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803Home automation networks
    • H04L12/2816Controlling appliance services of a home automation network by calling their functionalities
    • H04L12/2818Controlling appliance services of a home automation network by calling their functionalities from a device located outside both the home and the home network
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/28Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803Home automation networks
    • H04L12/2816Controlling appliance services of a home automation network by calling their functionalities
    • H04L12/2821Avoiding conflicts related to the use of home appliances
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/28Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803Home automation networks
    • H04L12/2823Reporting information sensed by appliance or service execution status of appliance services in a home automation network
    • H04L12/2825Reporting to a device located outside the home and the home network
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/01Protocols
    • H04L67/02Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/01Protocols
    • H04L67/02Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
    • H04L67/025Protocols based on web technology, e.g. hypertext transfer protocol [HTTP] for remote control or remote monitoring of applications
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/34Network arrangements or protocols for supporting network services or applications involving the movement of software or configuration parameters 
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L9/00Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
    • H04L9/40Network security protocols
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/28Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803Home automation networks
    • H04L12/283Processing of data at an internetworking point of a home automation network
    • H04L12/2836Protocol conversion between an external network and a home network
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/28Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803Home automation networks
    • H04L2012/284Home automation networks characterised by the type of medium used
    • H04L2012/2841Wireless
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/28Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803Home automation networks
    • H04L2012/284Home automation networks characterised by the type of medium used
    • H04L2012/2845Telephone line
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/28Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803Home automation networks
    • H04L2012/2847Home automation networks characterised by the type of home appliance used
    • H04L2012/285Generic home appliances, e.g. refrigerators
    • YGENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10STECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S707/00Data processing: database and file management or data structures
    • Y10S707/99941Database schema or data structure
    • Y10S707/99942Manipulating data structure, e.g. compression, compaction, compilation
    • YGENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10STECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S707/00Data processing: database and file management or data structures
    • Y10S707/99941Database schema or data structure
    • Y10S707/99943Generating database or data structure, e.g. via user interface

Landscapes

  • Engineering & Computer Science (AREA)
  • Automation & Control Theory (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Computer Security & Cryptography (AREA)
  • Multimedia (AREA)
  • Computer And Data Communications (AREA)
AU2002227139A 2000-11-02 2001-10-30 Remote manual, maintenance, and diagnostic services for networked electronic devices Abandoned AU2002227139A1 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US09705478 2000-11-02
US09/705,478 US7260597B1 (en) 2000-11-02 2000-11-02 Remote manual, maintenance, and diagnostic services for networked electronic devices
PCT/US2001/045597 WO2002037299A1 (en) 2000-11-02 2001-10-30 Remote manual, maintenance, and diagnostic services for networked electronic devices

Publications (1)

Publication Number Publication Date
AU2002227139A1 true AU2002227139A1 (en) 2002-05-15

Family

ID=24833637

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2002227139A Abandoned AU2002227139A1 (en) 2000-11-02 2001-10-30 Remote manual, maintenance, and diagnostic services for networked electronic devices

Country Status (3)

Country Link
US (1) US7260597B1 (en)
AU (1) AU2002227139A1 (en)
WO (1) WO2002037299A1 (en)

Families Citing this family (104)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
AU2002243279A1 (en) * 2000-11-01 2002-06-18 Flexiworld Technologies, Inc. Controller and manager for device-to-device pervasive digital output
US9836257B2 (en) 2001-01-19 2017-12-05 Flexiworld Technologies, Inc. Mobile information apparatus that includes intelligent wireless display, wireless direct display, or transfer of digital content for playing over air the digital content at smart televisions, television controllers, or audio output devices
US10915296B2 (en) 2000-11-01 2021-02-09 Flexiworld Technologies, Inc. Information apparatus that includes a touch sensitive screen interface for managing or replying to e-mails
US11204729B2 (en) 2000-11-01 2021-12-21 Flexiworld Technologies, Inc. Internet based digital content services for pervasively providing protected digital content to smart devices based on having subscribed to the digital content service
US10860290B2 (en) 2000-11-01 2020-12-08 Flexiworld Technologies, Inc. Mobile information apparatuses that include a digital camera, a touch sensitive screen interface, support for voice activated commands, and a wireless communication chip or chipset supporting IEEE 802.11
US6947995B2 (en) 2000-11-20 2005-09-20 Flexiworld Technologies, Inc. Mobile and pervasive output server
US8909739B2 (en) * 2001-01-29 2014-12-09 Universal Electronics Inc. System and method for upgrading the remote control functionality of a device
EP1413961A4 (en) * 2001-07-27 2008-03-26 Sony Corp Information processing system, information processing apparatus, and method
JP4346869B2 (en) * 2002-06-26 2009-10-21 パナソニック株式会社 Electronic device and information processing method
US20080259818A1 (en) * 2002-08-07 2008-10-23 Edward Balassanian Home-to-home delivery of media content via cable
EP1427142A1 (en) * 2002-11-27 2004-06-09 Thomson Licensing S.A. Home network gateway device
ATE495609T1 (en) 2002-11-29 2011-01-15 Freebit Co Ltd SERVER FOR ROUTING CONNECTION TO A CLIENT DEVICE
JP2004297545A (en) * 2003-03-27 2004-10-21 Matsushita Electric Ind Co Ltd Remote control apparatus
US20040205824A1 (en) * 2003-04-10 2004-10-14 Chic Technology Corp. Web home security system
JP4049011B2 (en) * 2003-05-01 2008-02-20 株式会社島津製作所 Remote support system for analyzer
DE10319935A1 (en) * 2003-05-02 2004-11-18 Deutsche Thomson-Brandt Gmbh Method for providing a user interface for operating a device in a network of distributed stations and network device for performing the method
US7334028B2 (en) * 2003-05-21 2008-02-19 Hewlett-Packard Development Company, L.P. Tiered multi-source software support using automated diagnostic-data transfers
US9069666B2 (en) * 2003-05-21 2015-06-30 Hewlett-Packard Development Company, L.P. Systems and methods for controlling error reporting and resolution
DE10324189A1 (en) * 2003-05-28 2004-12-16 Robert Bosch Gmbh Method for controlling access to a resource of an application in a data processing device
KR100518829B1 (en) * 2003-06-02 2005-10-06 삼성전자주식회사 System and method for error processing of printer
WO2005074207A1 (en) * 2004-01-30 2005-08-11 Matsushita Electric Industrial Co., Ltd. Communication system, information processing system, information processing apparatus, tunnel management apparatus, information processing method, tunnel management method, and program
CA2472871C (en) * 2004-02-18 2011-10-25 Inter-Cite Video Inc. System and method for the automated, remote diagnostic of the operation of a digital video recording network
US9357031B2 (en) 2004-06-03 2016-05-31 Microsoft Technology Licensing, Llc Applications as a service
US8812613B2 (en) 2004-06-03 2014-08-19 Maxsp Corporation Virtual application manager
US20060004766A1 (en) * 2004-06-30 2006-01-05 International Business Machines Corp. Method for making system-specific information available to management software
DE102004046185A1 (en) * 2004-09-23 2006-03-30 Siemens Ag Method for data transmission and communication device operating thereafter
US20060147203A1 (en) * 2004-12-30 2006-07-06 Thinguldstad Arthur M Optical network element with remote access capability
KR100666694B1 (en) * 2005-01-17 2007-01-11 삼성전자주식회사 Home gateway based on OSGi and device registration method thereof
US8589323B2 (en) 2005-03-04 2013-11-19 Maxsp Corporation Computer hardware and software diagnostic and report system incorporating an expert system and agents
US8234238B2 (en) 2005-03-04 2012-07-31 Maxsp Corporation Computer hardware and software diagnostic and report system
US7716316B2 (en) * 2005-03-29 2010-05-11 Microsoft Corporation Methods and systems for performing remote diagnostics
CA2604901A1 (en) * 2005-04-18 2006-10-26 Research In Motion Limited System and method for customizing services for applications
JP4590321B2 (en) * 2005-07-25 2010-12-01 キヤノン株式会社 Image processing apparatus, recording / reproducing apparatus, and control method
US9866697B2 (en) * 2005-08-19 2018-01-09 Nexstep, Inc. Consumer electronic registration, control and support concierge device and method
US7872668B2 (en) * 2005-08-26 2011-01-18 Nvidia Corporation Video image processing with programmable scripting and remote diagnosis
US7889233B2 (en) * 2005-08-26 2011-02-15 Nvidia Corporation Video image processing with remote diagnosis and programmable scripting
US20070101208A1 (en) * 2005-10-28 2007-05-03 Julia Mohr System and method for reporting errors
JP4806625B2 (en) 2006-02-20 2011-11-02 株式会社リコー Image processing apparatus, image processing method, image processing program, and image processing system
US8811396B2 (en) 2006-05-24 2014-08-19 Maxsp Corporation System for and method of securing a network utilizing credentials
US8898319B2 (en) 2006-05-24 2014-11-25 Maxsp Corporation Applications and services as a bundle
JP2008015954A (en) * 2006-07-10 2008-01-24 Hitachi Ltd Gateway unit and system
US9317506B2 (en) 2006-09-22 2016-04-19 Microsoft Technology Licensing, Llc Accelerated data transfer using common prior data segments
KR100829868B1 (en) * 2006-11-21 2008-05-19 한국전자통신연구원 Apparatus and method of homenetwork service serching/management running based on homenetwork condition
US7844686B1 (en) 2006-12-21 2010-11-30 Maxsp Corporation Warm standby appliance
US8423821B1 (en) 2006-12-21 2013-04-16 Maxsp Corporation Virtual recovery server
WO2008105795A1 (en) * 2007-02-26 2008-09-04 Thomson Licensing Method and apparatus for providing a communication link
US20080229370A1 (en) 2007-03-13 2008-09-18 Zustak Frederick J TV-centric system
US8006121B1 (en) * 2007-06-28 2011-08-23 Apple Inc. Systems and methods for diagnosing and fixing electronic devices
US8307239B1 (en) 2007-10-26 2012-11-06 Maxsp Corporation Disaster recovery appliance
US8175418B1 (en) 2007-10-26 2012-05-08 Maxsp Corporation Method of and system for enhanced data storage
US8645515B2 (en) 2007-10-26 2014-02-04 Maxsp Corporation Environment manager
US8296105B2 (en) * 2007-12-07 2012-10-23 Gasperson Joanna E Remote diagnostic and repair system
US9053135B2 (en) * 2007-12-13 2015-06-09 Verizon Patent And Licensing Inc. Device level performance monitoring and analysis
US8977737B2 (en) * 2007-12-24 2015-03-10 Alcatel Lucent Detecting legacy bridges in an audio video bridging network
US20090287582A1 (en) * 2008-05-15 2009-11-19 Badri Nath Deploying software items from software shopping carts onto mobile wireless devices
CN101672879B (en) * 2008-09-11 2013-08-07 鸿富锦精密工业(深圳)有限公司 Automatic diagnostic device and method of electronic products
US8996393B2 (en) 2008-12-03 2015-03-31 Carefusion 303, Inc. Method and apparatus for inventory control in medical treatment areas
US8194136B1 (en) 2009-01-26 2012-06-05 Amazon Technologies, Inc. Systems and methods for lens characterization
US8805635B2 (en) * 2009-06-17 2014-08-12 Echostar Technologies L.L.C. Systems and methods for remote electronics device testing
EP2328049A1 (en) * 2009-11-20 2011-06-01 Zerogroup Holding OÜ A system for controlling environmental conditions of a building
TWI414945B (en) * 2010-01-12 2013-11-11 Process system and method for automatically connecting with remote USB device
US8458521B2 (en) * 2010-02-15 2013-06-04 Accenture Global Services Limited Remote technical support employing a configurable executable application
US8386289B2 (en) 2010-02-15 2013-02-26 Accenture Global Services Limited Multiple simultaneous session support by a remote technician
US20110246549A1 (en) * 2010-04-01 2011-10-06 Microsoft Corporation Adaptive distribution of the processing of highly interactive applications
WO2011149558A2 (en) 2010-05-28 2011-12-01 Abelow Daniel H Reality alternate
US9043296B2 (en) 2010-07-30 2015-05-26 Microsoft Technology Licensing, Llc System of providing suggestions based on accessible and contextual information
US8555332B2 (en) 2010-08-20 2013-10-08 At&T Intellectual Property I, L.P. System for establishing communications with a mobile device server
US8438285B2 (en) 2010-09-15 2013-05-07 At&T Intellectual Property I, L.P. System for managing resources accessible to a mobile device server
US8989055B2 (en) * 2011-07-17 2015-03-24 At&T Intellectual Property I, L.P. Processing messages with a device server operating in a telephone
US8504449B2 (en) 2010-10-01 2013-08-06 At&T Intellectual Property I, L.P. Apparatus and method for managing software applications of a mobile device server
US8516039B2 (en) 2010-10-01 2013-08-20 At&T Intellectual Property I, L.P. Apparatus and method for managing mobile device servers
US8478905B2 (en) 2010-10-01 2013-07-02 At&T Intellectual Property I, Lp System for synchronizing to a mobile device server
US9392316B2 (en) 2010-10-28 2016-07-12 At&T Intellectual Property I, L.P. Messaging abstraction in a mobile device server
US9066123B2 (en) 2010-11-30 2015-06-23 At&T Intellectual Property I, L.P. System for monetizing resources accessible to a mobile device server
US8688313B2 (en) 2010-12-23 2014-04-01 Aes Technologies, Llc. Remote vehicle programming system and method
US9967149B1 (en) 2011-05-26 2018-05-08 Electric Imp Incorporated Modularized control system to enable IoT wireless network control and sensing of other devices
US9288528B2 (en) 2011-05-26 2016-03-15 Electronic Imp Incorporated Modularized control system to enable networked control and sensing of other devices
US9402281B1 (en) 2011-05-26 2016-07-26 Electric Imp Incorporated Optically configured modularized control system to enable wireless network control and sensing of other devices
US8489715B2 (en) * 2011-06-29 2013-07-16 Cisco Technology, Inc. Identifying and downloading an application associated with a service registered in a home network
US8792879B2 (en) 2011-09-01 2014-07-29 Scott A. Finberg System and method of performing remote diagnostics on a computing device
WO2013052798A1 (en) * 2011-10-07 2013-04-11 Electrolux Home Products, Inc. Multiple protocol communication system for appliances
US20130091267A1 (en) * 2011-10-07 2013-04-11 Comcast Cable Communications, Llc Smart Gateway
US9495666B2 (en) 2011-12-15 2016-11-15 Accenture Global Services Limited End-user portal system for remote technical support
WO2013103922A1 (en) * 2012-01-05 2013-07-11 Electric Imp, Inc Optically configured modularized control system to enable wireless network control and sensing of other devices
US10075334B1 (en) * 2012-04-11 2018-09-11 Google Llc Systems and methods for commissioning a smart hub device
US10397013B1 (en) * 2012-04-11 2019-08-27 Google Llc User interfaces, systems and methods for configuring smart devices for interoperability with a smart hub device
US9198204B2 (en) 2012-04-11 2015-11-24 Google Inc. Apparatus and method for seamless commissioning of wireless devices
US10142122B1 (en) * 2012-04-11 2018-11-27 Google Llc User interfaces, systems and methods for configuring smart devices for interoperability with a smart hub device
US9083566B1 (en) 2012-04-18 2015-07-14 Cisco Technology, Inc. System and method for communicating with an applet using an inline web frame in a network environment
US8898273B2 (en) * 2012-10-10 2014-11-25 JFH Technologies Inc. Electronic adverse event reporting system
US9462332B2 (en) 2012-12-05 2016-10-04 At&T Intellectual Property I, L.P. Method and apparatus for controlling a media device
US9922580B2 (en) 2013-04-30 2018-03-20 Google Llc Apparatus and method for the virtual demonstration of a smart phone controlled smart home using a website
US10088818B1 (en) 2013-12-23 2018-10-02 Google Llc Systems and methods for programming and controlling devices with sensor data and learning
US10229029B2 (en) * 2014-04-08 2019-03-12 Oracle International Corporation Embedded instruction sets for use in testing and error simulation of computing programs
US20150350028A1 (en) * 2014-05-28 2015-12-03 Devilabs Oy Arrangement for remotely managing computer systems
US9832168B2 (en) * 2014-07-01 2017-11-28 Cable Television Laboratories, Inc. Service discovery within multi-link networks
US9170707B1 (en) 2014-09-30 2015-10-27 Google Inc. Method and system for generating a smart time-lapse video clip
US20160048311A1 (en) * 2014-08-14 2016-02-18 Disney Enterprises, Inc. Augmented reality context sensitive control system
US10601604B2 (en) 2014-11-12 2020-03-24 Google Llc Data processing systems and methods for smart hub devices
US9886255B2 (en) 2014-11-18 2018-02-06 International Business Machines Corporation Healthcare as a service—downloadable enterprise application
US11445371B2 (en) 2015-08-28 2022-09-13 Pcms Holdings, Inc. Method and apparatus for granting access rights to users of communications networks
US10147097B2 (en) * 2015-09-21 2018-12-04 Ruby Tech Corporation Support to customer platform system, method, and server
JP6891536B2 (en) * 2017-02-27 2021-06-18 株式会社リコー Operation support system, electronic device, operation support method and program
EP4179706A4 (en) 2020-07-12 2024-07-10 Sclera Holdings Llc System and method for monitoring operations and detecting failures of networked devices

Family Cites Families (22)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5519878A (en) * 1992-03-18 1996-05-21 Echelon Corporation System for installing and configuring (grouping and node address assignment) household devices in an automated environment
US5771354A (en) * 1993-11-04 1998-06-23 Crawford; Christopher M. Internet online backup system provides remote storage for customers using IDs and passwords which were interactively established when signing up for backup services
US5594663A (en) * 1995-01-23 1997-01-14 Hewlett-Packard Company Remote diagnostic tool
US5678002A (en) * 1995-07-18 1997-10-14 Microsoft Corporation System and method for providing automated customer support
DE69729826T2 (en) * 1996-05-30 2004-11-25 Matsushita Electric Industrial Co., Ltd., Kadoma Device for transmitting data, method and device for receiving data and communication system
US6134705A (en) * 1996-10-28 2000-10-17 Altera Corporation Generation of sub-netlists for use in incremental compilation
US6003078A (en) * 1996-11-15 1999-12-14 Canon Information Systems, Inc. Automatic service requests over the world wide web
US6473788B1 (en) * 1996-11-15 2002-10-29 Canon Kabushiki Kaisha Remote maintenance and servicing of a network peripheral device over the world wide web
US6023507A (en) * 1997-03-17 2000-02-08 Sun Microsystems, Inc. Automatic remote computer monitoring system
KR100234204B1 (en) * 1997-05-15 1999-12-15 윤종용 After service system using internet
WO1998059478A1 (en) * 1997-06-25 1998-12-30 Samsung Electronics Co., Ltd. Programming tool for home networks
US5961561A (en) * 1997-08-14 1999-10-05 Invacare Corporation Method and apparatus for remote maintenance, troubleshooting, and repair of a motorized wheelchair
US5964891A (en) * 1997-08-27 1999-10-12 Hewlett-Packard Company Diagnostic system for a distributed data access networked system
US6167448A (en) * 1998-06-11 2000-12-26 Compaq Computer Corporation Management event notification system using event notification messages written using a markup language
US6647532B1 (en) * 1998-10-29 2003-11-11 Dell Usa L.P. Built-in automatic customer identifier when connecting to a vendor website
US6694314B1 (en) * 1998-12-18 2004-02-17 Motive Communications, Inc. Technical support chain automation with guided self-help capability via a system-supplied search string
DE19914829A1 (en) * 1999-04-01 2001-01-11 Siemens Ag System and method for in particular graphic monitoring and / or remote control of stationary and / or mobile devices
US6321262B1 (en) * 1999-02-04 2001-11-20 Dell Usa, L.P. System and method for identification and streamlined access to online services
US6505243B1 (en) * 1999-06-02 2003-01-07 Intel Corporation Automatic web-based detection and display of product installation help information
US6539499B1 (en) * 1999-10-06 2003-03-25 Dell Usa, L.P. Graphical interface, method, and system for the provision of diagnostic and support services in a computer system
US6371765B1 (en) * 1999-11-09 2002-04-16 Mciworldcom, Inc. Interactive computer-based training system and method
US6853958B1 (en) * 2000-06-30 2005-02-08 Integrex System and method for collecting and disseminating household information and for coordinating repair and maintenance services

Also Published As

Publication number Publication date
WO2002037299A1 (en) 2002-05-10
US7260597B1 (en) 2007-08-21

Similar Documents

Publication Publication Date Title
AU2002227139A1 (en) Remote manual, maintenance, and diagnostic services for networked electronic devices
AU2002346107A1 (en) Secure network and networked devices using biometrics
AU2002322930A1 (en) Remote health-monitoring system and method
AU2002311407A1 (en) Remote monitoring system
AU2001275117A1 (en) Remote communication system and method
EP1290653A4 (en) Method, device, and system for adaptively, interactively, and universally remote controlling appliances
AU2001233860A1 (en) Remote monitoring
AU2002212655A1 (en) Remote phytomonitoring
AU2001288905A1 (en) Networked system for interactive communication and remote monitoring of individuals
AU2001252938A1 (en) Networked system for interactive communication and remote monitoring of individuals
AU2001218764A1 (en) Folded-seam connection, method of producing it and device
AU2002225952A1 (en) Method for making electronic devices including silicon and ltcc
AUPR958601A0 (en) Remote monitoring
AU2002222132A1 (en) Remote monitoring apparatus
AU2001278675A1 (en) Electronic equipment communication system, external device for the communication system, and electronic equipment
AU2000258815A1 (en) Well maintenance equipment and procedure
AU2575900A (en) Variable-length frame transmission device, and variable-length frame transmission method
AU2002355056A1 (en) Network device
AU2002302753A1 (en) Web server providing remote monitoring
AU4162700A (en) Apparatus and method for remote troubleshooting
GB0124995D0 (en) Remote monitoring system and method
AU2001288894A1 (en) Systems and methods for virtually representing devices at remote sites
AU2002251825A1 (en) Environmentally-hardened remote dslam
AUPR873001A0 (en) Remote monitoring apparatus, method and system
AUPR885201A0 (en) Remote monitoring apparatus, method and system