AU2002220776A1 - Telephone call centre with remotely located agents - Google Patents

Telephone call centre with remotely located agents

Info

Publication number
AU2002220776A1
AU2002220776A1 AU2002220776A AU2077602A AU2002220776A1 AU 2002220776 A1 AU2002220776 A1 AU 2002220776A1 AU 2002220776 A AU2002220776 A AU 2002220776A AU 2077602 A AU2077602 A AU 2077602A AU 2002220776 A1 AU2002220776 A1 AU 2002220776A1
Authority
AU
Australia
Prior art keywords
telephone call
remotely located
call centre
located agents
agents
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU2002220776A
Inventor
Olivier Bontron
Francois Toutain
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Individual
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Publication of AU2002220776A1 publication Critical patent/AU2002220776A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5125—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with remote located operators

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
AU2002220776A 2000-11-13 2001-11-12 Telephone call centre with remotely located agents Abandoned AU2002220776A1 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
FR0014566A FR2816792B1 (en) 2000-11-13 2000-11-13 MODULE, DEVICE, METHOD AND SYSTEM FOR TELEPHONE CALL CENTER
FR0014566 2000-11-13
PCT/FR2001/003528 WO2002039708A1 (en) 2000-11-13 2001-11-12 Telephone call centre with remotely located agents

Publications (1)

Publication Number Publication Date
AU2002220776A1 true AU2002220776A1 (en) 2002-05-21

Family

ID=8856373

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2002220776A Abandoned AU2002220776A1 (en) 2000-11-13 2001-11-12 Telephone call centre with remotely located agents

Country Status (3)

Country Link
AU (1) AU2002220776A1 (en)
FR (1) FR2816792B1 (en)
WO (1) WO2002039708A1 (en)

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5619557A (en) * 1995-07-10 1997-04-08 Rockwell International Corporation Telephone switching system and method for controlling incoming telephone calls to remote agents and for collecting and providing call data
US5742675A (en) * 1995-09-26 1998-04-21 Telefonaktiebolaget Lm Ericsson Method and apparatus for automatically distributing calls to available logged-in call handling agents
US5987116A (en) * 1996-12-03 1999-11-16 Northern Telecom Limited Call center integration with operator services databases

Also Published As

Publication number Publication date
FR2816792A1 (en) 2002-05-17
FR2816792B1 (en) 2003-03-28
WO2002039708A1 (en) 2002-05-16

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