AU2001290141A1 - Variable automated response system - Google Patents

Variable automated response system

Info

Publication number
AU2001290141A1
AU2001290141A1 AU2001290141A AU9014101A AU2001290141A1 AU 2001290141 A1 AU2001290141 A1 AU 2001290141A1 AU 2001290141 A AU2001290141 A AU 2001290141A AU 9014101 A AU9014101 A AU 9014101A AU 2001290141 A1 AU2001290141 A1 AU 2001290141A1
Authority
AU
Australia
Prior art keywords
response system
automated response
variable automated
variable
response
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU2001290141A
Inventor
Norman Macaskill Fraser
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
DIGICHARM Ltd
Original Assignee
DIGICHARM Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by DIGICHARM Ltd filed Critical DIGICHARM Ltd
Publication of AU2001290141A1 publication Critical patent/AU2001290141A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42136—Administration or customisation of services
    • H04M3/42153—Administration or customisation of services by subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42136—Administration or customisation of services
    • H04M3/42153—Administration or customisation of services by subscriber
    • H04M3/42161—Administration or customisation of services by subscriber via computer interface

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Stored Programmes (AREA)
AU2001290141A 2000-09-28 2001-09-28 Variable automated response system Abandoned AU2001290141A1 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
GBGB0023834.5A GB0023834D0 (en) 2000-09-28 2000-09-28 Variable automated response system
GB0023834.5 2000-09-28
PCT/GB2001/004343 WO2002028074A2 (en) 2000-09-28 2001-09-28 Variable automated response system

Publications (1)

Publication Number Publication Date
AU2001290141A1 true AU2001290141A1 (en) 2002-04-08

Family

ID=9900331

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2001290141A Abandoned AU2001290141A1 (en) 2000-09-28 2001-09-28 Variable automated response system

Country Status (6)

Country Link
US (1) US20040047453A1 (en)
EP (1) EP1323285A2 (en)
AU (1) AU2001290141A1 (en)
GB (1) GB0023834D0 (en)
MX (1) MXPA03002676A (en)
WO (1) WO2002028074A2 (en)

Families Citing this family (25)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7127400B2 (en) * 2002-05-22 2006-10-24 Bellsouth Intellectual Property Corporation Methods and systems for personal interactive voice response
US8661112B2 (en) * 2002-12-20 2014-02-25 Nuance Communications, Inc. Customized interactive voice response menus
GB0229860D0 (en) * 2002-12-21 2003-01-29 Ibm Method and apparatus for using computer generated voice
US20050025127A1 (en) * 2003-07-31 2005-02-03 Strathmeyer Carl R. Method and apparatus for communication web services
US7215751B2 (en) * 2004-01-22 2007-05-08 International Business Machines Corporation System and method for processing caller information across heterogeneous networks
US7142653B2 (en) * 2004-01-22 2006-11-28 International Business Machines Corporation System and method for providing caller information across heterogeneous networks
US7787601B2 (en) 2004-03-10 2010-08-31 Convergys Customer Management Group, Inc. System and method for IVR signature detection and event management
US7471784B2 (en) * 2004-07-29 2008-12-30 International Business Machines Corporation Dialed number service routing in a telephone network by reference to a database
US7580837B2 (en) 2004-08-12 2009-08-25 At&T Intellectual Property I, L.P. System and method for targeted tuning module of a speech recognition system
US8923838B1 (en) * 2004-08-19 2014-12-30 Nuance Communications, Inc. System, method and computer program product for activating a cellular phone account
US7133501B2 (en) * 2004-09-20 2006-11-07 Microsoft Corporation Method and apparatus for soliciting personal voice recordings for a voice-dialing system
US7242751B2 (en) 2004-12-06 2007-07-10 Sbc Knowledge Ventures, L.P. System and method for speech recognition-enabled automatic call routing
KR100736031B1 (en) * 2005-01-06 2007-07-06 삼성전자주식회사 System and method for offering personalized office work
US7751551B2 (en) 2005-01-10 2010-07-06 At&T Intellectual Property I, L.P. System and method for speech-enabled call routing
US8005204B2 (en) * 2005-06-03 2011-08-23 At&T Intellectual Property I, L.P. Call routing system and method of using the same
US7657020B2 (en) 2005-06-03 2010-02-02 At&T Intellectual Property I, Lp Call routing system and method of using the same
US20070073808A1 (en) * 2005-09-23 2007-03-29 Alan Berrey Mobile messaging system
WO2008037912A2 (en) * 2006-09-26 2008-04-03 France Telecom Method and system for a user to access a service, and related authentication server and computer program
WO2008109781A2 (en) * 2007-03-06 2008-09-12 Cognitive Code Corp. Artificial intelligence system
US9386154B2 (en) * 2007-12-21 2016-07-05 Nuance Communications, Inc. System, method and software program for enabling communications between customer service agents and users of communication devices
US10827066B2 (en) * 2008-08-28 2020-11-03 The Directv Group, Inc. Method and system for ordering content using a voice menu system
US8391464B1 (en) 2010-06-24 2013-03-05 Nuance Communications, Inc. Customer service system, method, and software program product for responding to queries using natural language understanding
US8671388B2 (en) 2011-01-28 2014-03-11 International Business Machines Corporation Software development and programming through voice
US11489962B2 (en) 2015-01-06 2022-11-01 Cyara Solutions Pty Ltd System and methods for automated customer response system mapping and duplication
US10291776B2 (en) * 2015-01-06 2019-05-14 Cyara Solutions Pty Ltd Interactive voice response system crawler

Family Cites Families (12)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CA2128306C (en) * 1993-09-14 1998-12-15 Marjorie Susan Backaus Personalized information service system
US5771276A (en) * 1995-10-10 1998-06-23 Ast Research, Inc. Voice templates for interactive voice mail and voice response system
US6061433A (en) * 1995-10-19 2000-05-09 Intervoice Limited Partnership Dynamically changeable menus based on externally available data
US6173266B1 (en) * 1997-05-06 2001-01-09 Speechworks International, Inc. System and method for developing interactive speech applications
US6487277B2 (en) * 1997-09-19 2002-11-26 Siemens Information And Communication Networks, Inc. Apparatus and method for improving the user interface of integrated voice response systems
US6690672B1 (en) * 1999-04-05 2004-02-10 Avaya Inc. Method and apparatus for placing an intelligent telephone call using an internet browser
US6850603B1 (en) * 1999-09-13 2005-02-01 Microstrategy, Incorporated System and method for the creation and automatic deployment of personalized dynamic and interactive voice services
US7140004B1 (en) * 2000-06-13 2006-11-21 Tellme Networks, Inc. Method and apparatus for zero-footprint phone application development
US6922411B1 (en) * 2000-09-29 2005-07-26 Voxeo Corporation Networked computer telephony system driven by web-based applications
US7065201B2 (en) * 2001-07-31 2006-06-20 Sbc Technology Resources, Inc. Telephone call processing in an interactive voice response call management system
US6876727B2 (en) * 2002-07-24 2005-04-05 Sbc Properties, Lp Voice over IP method for developing interactive voice response system
US8661112B2 (en) * 2002-12-20 2014-02-25 Nuance Communications, Inc. Customized interactive voice response menus

Also Published As

Publication number Publication date
WO2002028074A2 (en) 2002-04-04
GB0023834D0 (en) 2000-11-08
MXPA03002676A (en) 2003-06-24
WO2002028074A3 (en) 2002-10-17
US20040047453A1 (en) 2004-03-11
EP1323285A2 (en) 2003-07-02

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