AU2001283324A1 - Internet telephony for ecommerce - Google Patents

Internet telephony for ecommerce

Info

Publication number
AU2001283324A1
AU2001283324A1 AU2001283324A AU8332401A AU2001283324A1 AU 2001283324 A1 AU2001283324 A1 AU 2001283324A1 AU 2001283324 A AU2001283324 A AU 2001283324A AU 8332401 A AU8332401 A AU 8332401A AU 2001283324 A1 AU2001283324 A1 AU 2001283324A1
Authority
AU
Australia
Prior art keywords
ecommerce
internet telephony
telephony
internet
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU2001283324A
Inventor
Jeffrey Douglas Greenberg
Joseph Siegrist
Amen Zwa
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
eStara Inc
Original Assignee
eStara Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US09/637,805 external-priority patent/US6791974B1/en
Application filed by eStara Inc filed Critical eStara Inc
Publication of AU2001283324A1 publication Critical patent/AU2001283324A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Arrangements for interconnection between switching centres
    • H04M7/0024Services and arrangements where telephone services are combined with data services
    • H04M7/003Click to dial services
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L61/00Network arrangements, protocols or services for addressing or naming
    • H04L61/45Network directories; Name-to-address mapping
    • H04L61/4557Directories for hybrid networks, e.g. including telephone numbers
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Arrangements for interconnection between switching centres
    • H04M7/12Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42136Administration or customisation of services
    • H04M3/42178Administration or customisation of services by downloading data to substation equipment
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • General Engineering & Computer Science (AREA)
  • Telephonic Communication Services (AREA)
AU2001283324A 2000-08-11 2001-08-13 Internet telephony for ecommerce Abandoned AU2001283324A1 (en)

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
US09/637,805 US6791974B1 (en) 1999-03-19 2000-08-11 Universal internet based telephony system that provides ubiquitous access for subscribers from any terminal device
US09637805 2000-08-11
US09771993 2001-01-30
US09/771,993 US6707811B2 (en) 1999-03-19 2001-01-30 Internet telephony for ecommerce
PCT/US2001/025274 WO2002015501A1 (en) 2000-08-11 2001-08-13 Internet telephony for ecommerce

Publications (1)

Publication Number Publication Date
AU2001283324A1 true AU2001283324A1 (en) 2002-02-25

Family

ID=27092919

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2001283324A Abandoned AU2001283324A1 (en) 2000-08-11 2001-08-13 Internet telephony for ecommerce

Country Status (3)

Country Link
US (1) US6707811B2 (en)
AU (1) AU2001283324A1 (en)
WO (1) WO2002015501A1 (en)

Families Citing this family (265)

* Cited by examiner, † Cited by third party
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