AU2001257248A1 - System for mixed flatform distributing object-oriented cti scrips using xml language - Google Patents

System for mixed flatform distributing object-oriented cti scrips using xml language

Info

Publication number
AU2001257248A1
AU2001257248A1 AU2001257248A AU5724801A AU2001257248A1 AU 2001257248 A1 AU2001257248 A1 AU 2001257248A1 AU 2001257248 A AU2001257248 A AU 2001257248A AU 5724801 A AU5724801 A AU 5724801A AU 2001257248 A1 AU2001257248 A1 AU 2001257248A1
Authority
AU
Australia
Prior art keywords
scrips
flatform
mixed
xml language
distributing object
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU2001257248A
Inventor
Nikolay Anisimov
Konstantin Kishinsky
Gregory Pogossiants
Pavel Postupalski
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Genesys Cloud Services Inc
Original Assignee
Genesys Telecommunications Laboratories Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Genesys Telecommunications Laboratories Inc filed Critical Genesys Telecommunications Laboratories Inc
Publication of AU2001257248A1 publication Critical patent/AU2001257248A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/10—Text processing
    • G06F40/12—Use of codes for handling textual entities
    • G06F40/14—Tree-structured documents
    • G06F40/143—Markup, e.g. Standard Generalized Markup Language [SGML] or Document Type Definition [DTD]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/10—Text processing
    • G06F40/12—Use of codes for handling textual entities
    • G06F40/151—Transformation
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5237—Interconnection arrangements between ACD systems
AU2001257248A 2000-04-28 2001-04-23 System for mixed flatform distributing object-oriented cti scrips using xml language Abandoned AU2001257248A1 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US09/561,139 US6286033B1 (en) 2000-04-28 2000-04-28 Method and apparatus for distributing computer integrated telephony (CTI) scripts using extensible mark-up language (XML) for mixed platform distribution and third party manipulation
US09561139 2000-04-28
PCT/US2001/013313 WO2001084360A1 (en) 2000-04-28 2001-04-23 System for mixed flatform distributing object-oriented cti scrips using xml language

Publications (1)

Publication Number Publication Date
AU2001257248A1 true AU2001257248A1 (en) 2001-11-12

Family

ID=24240791

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2001257248A Abandoned AU2001257248A1 (en) 2000-04-28 2001-04-23 System for mixed flatform distributing object-oriented cti scrips using xml language

Country Status (4)

Country Link
US (1) US6286033B1 (en)
EP (1) EP1292901A1 (en)
AU (1) AU2001257248A1 (en)
WO (1) WO2001084360A1 (en)

Families Citing this family (88)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6104802A (en) 1997-02-10 2000-08-15 Genesys Telecommunications Laboratories, Inc. In-band signaling for routing
US6480600B1 (en) 1997-02-10 2002-11-12 Genesys Telecommunications Laboratories, Inc. Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
US7031442B1 (en) 1997-02-10 2006-04-18 Genesys Telecommunications Laboratories, Inc. Methods and apparatus for personal routing in computer-simulated telephony
US6985943B2 (en) 1998-09-11 2006-01-10 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
US6711611B2 (en) 1998-09-11 2004-03-23 Genesis Telecommunications Laboratories, Inc. Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
USRE46528E1 (en) 1997-11-14 2017-08-29 Genesys Telecommunications Laboratories, Inc. Implementation of call-center outbound dialing capability at a telephony network level
US7907598B2 (en) 1998-02-17 2011-03-15 Genesys Telecommunication Laboratories, Inc. Method for implementing and executing communication center routing strategies represented in extensible markup language
US6332154B2 (en) 1998-09-11 2001-12-18 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
USRE46153E1 (en) 1998-09-11 2016-09-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
US20020059369A1 (en) * 1998-12-08 2002-05-16 Christoph Kern Method and apparatus for creating and distributing non-sensitized information summaries to users
US7200804B1 (en) * 1998-12-08 2007-04-03 Yodlee.Com, Inc. Method and apparatus for providing automation to an internet navigation application
US6446110B1 (en) * 1999-04-05 2002-09-03 International Business Machines Corporation Method and apparatus for representing host datastream screen image information using markup languages
US7929978B2 (en) 1999-12-01 2011-04-19 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network
US6681386B1 (en) * 2000-05-22 2004-01-20 International Business Machines Corporation Method, system, and program for parameter expansion, generation, and execution of scripts in a networked environment
US7035935B1 (en) * 2000-06-16 2006-04-25 8×8, Inc. Communications service provider network
US8069205B1 (en) * 2000-06-16 2011-11-29 8X8, Inc. Communications controller and method therefor
US7155667B1 (en) 2000-06-21 2006-12-26 Microsoft Corporation User interface for integrated spreadsheets and word processing tables
US7191394B1 (en) 2000-06-21 2007-03-13 Microsoft Corporation Authoring arbitrary XML documents using DHTML and XSLT
US6883168B1 (en) 2000-06-21 2005-04-19 Microsoft Corporation Methods, systems, architectures and data structures for delivering software via a network
US6948135B1 (en) 2000-06-21 2005-09-20 Microsoft Corporation Method and systems of providing information to computer users
US7117435B1 (en) 2000-06-21 2006-10-03 Microsoft Corporation Spreadsheet fields in text
US7346848B1 (en) 2000-06-21 2008-03-18 Microsoft Corporation Single window navigation methods and systems
US7000230B1 (en) 2000-06-21 2006-02-14 Microsoft Corporation Network-based software extensions
US6874143B1 (en) * 2000-06-21 2005-03-29 Microsoft Corporation Architectures for and methods of providing network-based software extensions
US7624356B1 (en) 2000-06-21 2009-11-24 Microsoft Corporation Task-sensitive methods and systems for displaying command sets
CA2318287A1 (en) * 2000-08-30 2002-02-28 Aria Solutions Inc. System integrated framework
US8165928B2 (en) * 2000-12-07 2012-04-24 Savi Technology, Inc. Managing events within supply chain networks
FR2823932B1 (en) * 2001-04-23 2003-06-27 Intaan Technology SYSTEM AND METHOD FOR DYNAMIC DISTRIBUTION OF DATA AND / OR SERVICES
US7096276B2 (en) * 2001-06-14 2006-08-22 International Business Machines Corporation Email routing according to email content
US7299451B2 (en) * 2002-01-24 2007-11-20 International Business Machines Corporation Remotely driven system for multi-product and multi-platform testing
US20030187971A1 (en) * 2002-03-29 2003-10-02 Uliano Anthony X. Enterprise macro-manager of contact center communications technologies
US7117158B2 (en) * 2002-04-25 2006-10-03 Bilcare, Inc. Systems, methods and computer program products for designing, deploying and managing interactive voice response (IVR) systems
US9521207B2 (en) * 2002-05-09 2016-12-13 Protel Communications Limited Unified integration management—contact center portal
US7395329B1 (en) 2002-05-13 2008-07-01 At&T Delaware Intellectual Property., Inc. Real-time notification of presence availability changes
US7353455B2 (en) 2002-05-21 2008-04-01 At&T Delaware Intellectual Property, Inc. Caller initiated distinctive presence alerting and auto-response messaging
US20030236813A1 (en) * 2002-06-24 2003-12-25 Abjanic John B. Method and apparatus for off-load processing of a message stream
US6757722B2 (en) * 2002-07-16 2004-06-29 Nokia Corporation System and method for providing partial presence notifications
EP1387279B1 (en) * 2002-07-31 2008-05-14 Texas Instruments Inc. Cache coherency in a multi-processor system
US7370278B2 (en) * 2002-08-19 2008-05-06 At&T Delaware Intellectual Property, Inc. Redirection of user-initiated distinctive presence alert messages
US6889147B2 (en) * 2002-09-17 2005-05-03 Hydrogenics Corporation System, computer program product and method for controlling a fuel cell testing device
KR100485909B1 (en) * 2002-11-06 2005-04-29 삼성전자주식회사 Third-party call control type simultaneous interpretation system and method thereof
US20040205216A1 (en) * 2003-03-19 2004-10-14 Ballinger Keith W. Efficient message packaging for transport
US7370066B1 (en) 2003-03-24 2008-05-06 Microsoft Corporation System and method for offline editing of data files
US7415672B1 (en) 2003-03-24 2008-08-19 Microsoft Corporation System and method for designing electronic forms
US7296017B2 (en) 2003-03-28 2007-11-13 Microsoft Corporation Validation of XML data files
US7913159B2 (en) 2003-03-28 2011-03-22 Microsoft Corporation System and method for real-time validation of structured data files
US7412392B1 (en) 2003-04-14 2008-08-12 Sprint Communications Company L.P. Conference multi-tasking system and method
WO2004092756A1 (en) * 2003-04-17 2004-10-28 Hydrogenics Corporation Alarm recovery system and method for fuel cell testing systems
US20040229954A1 (en) * 2003-05-16 2004-11-18 Macdougall Diane Elaine Selective manipulation of triglyceride, HDL and LDL parameters with 6-(5-carboxy-5-methyl-hexyloxy)-2,2-dimethylhexanoic acid monocalcium salt
US7451392B1 (en) 2003-06-30 2008-11-11 Microsoft Corporation Rendering an HTML electronic form by applying XSLT to XML using a solution
US7213056B2 (en) * 2003-07-09 2007-05-01 Cisco Technology, Inc. Providing modular telephony service
US7406660B1 (en) 2003-08-01 2008-07-29 Microsoft Corporation Mapping between structured data and a visual surface
US7334187B1 (en) 2003-08-06 2008-02-19 Microsoft Corporation Electronic form aggregation
US20050138129A1 (en) * 2003-12-23 2005-06-23 Maria Adamczyk Methods and systems of responsive messaging
US8819072B1 (en) 2004-02-02 2014-08-26 Microsoft Corporation Promoting data from structured data files
US20050177525A1 (en) * 2004-02-06 2005-08-11 Apple John R. Sales and service offer method and apparatus
US7065419B2 (en) * 2004-04-14 2006-06-20 Taiwan Semiconductor Manufacturing Company, Ltd. Job flow Petri Net and controlling mechanism for parallel processing
US7496837B1 (en) 2004-04-29 2009-02-24 Microsoft Corporation Structural editing with schema awareness
US7539982B2 (en) * 2004-05-07 2009-05-26 International Business Machines Corporation XML based scripting language
US7281018B1 (en) 2004-05-26 2007-10-09 Microsoft Corporation Form template data source change
US7774620B1 (en) 2004-05-27 2010-08-10 Microsoft Corporation Executing applications at appropriate trust levels
US7692636B2 (en) 2004-09-30 2010-04-06 Microsoft Corporation Systems and methods for handwriting to a screen
US8487879B2 (en) 2004-10-29 2013-07-16 Microsoft Corporation Systems and methods for interacting with a computer through handwriting to a screen
US7712022B2 (en) 2004-11-15 2010-05-04 Microsoft Corporation Mutually exclusive options in electronic forms
US7721190B2 (en) 2004-11-16 2010-05-18 Microsoft Corporation Methods and systems for server side form processing
US8296354B2 (en) 2004-12-03 2012-10-23 Microsoft Corporation Flexibly transferring typed application data
US7904801B2 (en) 2004-12-15 2011-03-08 Microsoft Corporation Recursive sections in electronic forms
US7937651B2 (en) 2005-01-14 2011-05-03 Microsoft Corporation Structural editing operations for network forms
US7725834B2 (en) 2005-03-04 2010-05-25 Microsoft Corporation Designer-created aspect for an electronic form template
US8010515B2 (en) 2005-04-15 2011-08-30 Microsoft Corporation Query to an electronic form
US8200975B2 (en) 2005-06-29 2012-06-12 Microsoft Corporation Digital signatures for network forms
US8001459B2 (en) 2005-12-05 2011-08-16 Microsoft Corporation Enabling electronic documents for limited-capability computing devices
US20070143415A1 (en) * 2005-12-15 2007-06-21 Daigle Brian K Customizable presence icons for instant messaging
US20070143446A1 (en) * 2005-12-21 2007-06-21 Morris Robert P Methods, systems, and computer program products for installing an application from one peer to another including application configuration settings and data
US9008075B2 (en) 2005-12-22 2015-04-14 Genesys Telecommunications Laboratories, Inc. System and methods for improving interaction routing performance
US7779343B2 (en) 2006-01-30 2010-08-17 Microsoft Corporation Opening network-enabled electronic documents
US7814211B2 (en) 2006-01-31 2010-10-12 Microsoft Corporation Varying of message encoding
US7561041B2 (en) * 2006-09-13 2009-07-14 At&T Intellectual Property I, L.P. Monitoring and entry system presence service
US20080077685A1 (en) * 2006-09-21 2008-03-27 Bellsouth Intellectual Property Corporation Dynamically configurable presence service
US8316117B2 (en) * 2006-09-21 2012-11-20 At&T Intellectual Property I, L.P. Personal presentity presence subsystem
US9166822B2 (en) * 2008-06-17 2015-10-20 International Business Machines Corporation Transmission of instant messages according to availability
US9258376B2 (en) 2009-08-04 2016-02-09 At&T Intellectual Property I, L.P. Aggregated presence over user federated devices
US10929336B2 (en) * 2012-11-19 2021-02-23 Nokia Technologies Oy Methods, apparatuses, and computer program products for synchronized conversation between co-located devices
US10642896B2 (en) 2016-02-05 2020-05-05 Sas Institute Inc. Handling of data sets during execution of task routines of multiple languages
US10795935B2 (en) 2016-02-05 2020-10-06 Sas Institute Inc. Automated generation of job flow definitions
US10650046B2 (en) 2016-02-05 2020-05-12 Sas Institute Inc. Many task computing with distributed file system
USD898059S1 (en) 2017-02-06 2020-10-06 Sas Institute Inc. Display screen or portion thereof with graphical user interface
US10503498B2 (en) 2017-11-16 2019-12-10 Sas Institute Inc. Scalable cloud-based time series analysis

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5884032A (en) * 1995-09-25 1999-03-16 The New Brunswick Telephone Company, Limited System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent
US6005845A (en) * 1996-10-03 1999-12-21 Telefonaktiebolaget L/M Ericsson (Publ) System and method for IP-activated call setup
US6205412B1 (en) * 1997-07-09 2001-03-20 Genesys Telecommunications Laboratories, Inc. Methods in computer simulation of telephony systems
US5940075A (en) * 1997-09-30 1999-08-17 Unisys Corp. Method for extending the hypertext markup language (HTML) to support enterprise application data binding
US6173316B1 (en) * 1998-04-08 2001-01-09 Geoworks Corporation Wireless communication device with markup language based man-machine interface

Also Published As

Publication number Publication date
WO2001084360A1 (en) 2001-11-08
US6286033B1 (en) 2001-09-04
EP1292901A1 (en) 2003-03-19

Similar Documents

Publication Publication Date Title
AU2001257248A1 (en) System for mixed flatform distributing object-oriented cti scrips using xml language
AU2001249538A1 (en) Content distribution system for distributing content over a network, with particular applicability to distributing high-bandwidth content
AU2001243218A1 (en) Content distribution system
AU2001279218A1 (en) Vertical services integration enabled content distribution mechanisms
AU2002218235A1 (en) System for the application of pesticides
AU1954401A (en) System for distributing advertisements to client devices
AU2002210992A1 (en) Entertainment system for controlling distribution of content
AU2001236745A1 (en) Interactive decorating system
AU2002228713A1 (en) System for dispensing wipes
AU3265101A (en) Software based stamp dispenser
AU2428601A (en) Olfactory special effects system
AU2001261636A1 (en) System for providing network content to wireless devices
AU7757300A (en) Tape dispenser system
AU5613601A (en) System for controlling right of access to a vehicle
AU2002251678A1 (en) Linkable sialyl lewis x analogs
AU2001283072A1 (en) A distributed solution for regulating network traffic
AU8037400A (en) Interactive coupon distribution system
AU2002210725A1 (en) Watering system
AU2001285229A1 (en) System for interactive television
AU2001243671A1 (en) Effluent distribution system
AU2002236588A1 (en) System for direct sequence spreading
AU2002228935A1 (en) Apparatus for distributing a release agent
AU2001253271A1 (en) Dispensing system for wipes
AU2001274530A1 (en) Lot distributing method
AU5589900A (en) Transformation registry service for content transformation