AU2001237006A1 - Processing load distribution techniques for call centers and other processing systems - Google Patents
Processing load distribution techniques for call centers and other processing systemsInfo
- Publication number
- AU2001237006A1 AU2001237006A1 AU2001237006A AU3700601A AU2001237006A1 AU 2001237006 A1 AU2001237006 A1 AU 2001237006A1 AU 2001237006 A AU2001237006 A AU 2001237006A AU 3700601 A AU3700601 A AU 3700601A AU 2001237006 A1 AU2001237006 A1 AU 2001237006A1
- Authority
- AU
- Australia
- Prior art keywords
- processing
- load distribution
- call centers
- distribution techniques
- processing systems
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Abandoned
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/46—Multiprogramming arrangements
- G06F9/50—Allocation of resources, e.g. of the central processing unit [CPU]
- G06F9/5005—Allocation of resources, e.g. of the central processing unit [CPU] to service a request
- G06F9/5027—Allocation of resources, e.g. of the central processing unit [CPU] to service a request the resource being a machine, e.g. CPUs, Servers, Terminals
- G06F9/505—Allocation of resources, e.g. of the central processing unit [CPU] to service a request the resource being a machine, e.g. CPUs, Servers, Terminals considering the load
Landscapes
- Engineering & Computer Science (AREA)
- Software Systems (AREA)
- Theoretical Computer Science (AREA)
- Physics & Mathematics (AREA)
- General Engineering & Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Computer And Data Communications (AREA)
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US09516084 | 2000-03-01 | ||
US09/516,084 US6377975B1 (en) | 2000-03-01 | 2000-03-01 | Methods and systems to distribute client software tasks among a number of servers |
PCT/US2001/004734 WO2001065357A1 (en) | 2000-03-01 | 2001-02-14 | Processing load distribution techniques for call centers and other processing systems |
Publications (1)
Publication Number | Publication Date |
---|---|
AU2001237006A1 true AU2001237006A1 (en) | 2001-09-12 |
Family
ID=24054065
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
AU2001237006A Abandoned AU2001237006A1 (en) | 2000-03-01 | 2001-02-14 | Processing load distribution techniques for call centers and other processing systems |
Country Status (3)
Country | Link |
---|---|
US (2) | US6377975B1 (en) |
AU (1) | AU2001237006A1 (en) |
WO (1) | WO2001065357A1 (en) |
Families Citing this family (70)
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US6950849B1 (en) * | 2000-11-01 | 2005-09-27 | Hob Gmbh & Co. Kg | Controlling load-balanced access by user computers to server computers in a computer network |
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US7054434B2 (en) * | 2001-07-09 | 2006-05-30 | Austin Logistics Incorporated | System and method for common account based routing of contact records |
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GB2377775A (en) * | 2001-07-18 | 2003-01-22 | Ibm | Distributing programs to processing units in a network using information on the capabilities of the units |
US7013344B2 (en) * | 2002-01-09 | 2006-03-14 | International Business Machines Corporation | Massively computational parallizable optimization management system and method |
JP4080765B2 (en) * | 2002-03-01 | 2008-04-23 | 株式会社日立製作所 | Network system |
US7475160B1 (en) * | 2002-08-26 | 2009-01-06 | Network Appliance Inc. | Method and apparatus for a rumor based protocol for distributed state synchronization between request routing servers |
JP4098610B2 (en) * | 2002-12-10 | 2008-06-11 | 株式会社日立製作所 | Access relay device |
US7577965B2 (en) * | 2003-01-15 | 2009-08-18 | Alcatel | Push-based object request broker |
US20040158637A1 (en) * | 2003-02-12 | 2004-08-12 | Lee Timothy Charles | Gated-pull load balancer |
US20040174860A1 (en) * | 2003-03-04 | 2004-09-09 | Van Hammond Timothy J. | System and method for facilitating IP telephony applications |
GB0306971D0 (en) * | 2003-03-26 | 2003-04-30 | British Telecomm | Client server model |
US8010607B2 (en) * | 2003-08-21 | 2011-08-30 | Nortel Networks Limited | Management of queues in contact centres |
US7505578B2 (en) * | 2003-08-28 | 2009-03-17 | Nortel Networks Limited | Load balancing in a network of contact centres |
US7512949B2 (en) * | 2003-09-03 | 2009-03-31 | International Business Machines Corporation | Status hub used by autonomic application servers |
US7519626B2 (en) * | 2004-04-21 | 2009-04-14 | Nortel Networks Limited | Management of contacts in a network of contact centers |
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US20070143762A1 (en) * | 2005-12-16 | 2007-06-21 | Arnold Kevin M | Assigning tasks in a distributed system based on ranking |
US9008075B2 (en) | 2005-12-22 | 2015-04-14 | Genesys Telecommunications Laboratories, Inc. | System and methods for improving interaction routing performance |
US8924467B2 (en) | 2005-12-28 | 2014-12-30 | International Business Machines Corporation | Load distribution in client server system |
JP2007193436A (en) * | 2006-01-17 | 2007-08-02 | Fujitsu Ltd | Log retrieval program, log management device, information processor and log retrieval method |
US8417826B2 (en) * | 2006-10-12 | 2013-04-09 | Alcatel Lucent | Method and system of overload control in packetized communication networks |
US8019847B2 (en) * | 2008-05-13 | 2011-09-13 | International Business Machines Corporation | Topic based loop detection in a publish/subscribe network |
US9098274B2 (en) * | 2009-12-03 | 2015-08-04 | Intel Corporation | Methods and apparatuses to improve turbo performance for events handling |
RU2453917C1 (en) | 2010-12-30 | 2012-06-20 | Закрытое акционерное общество "Лаборатория Касперского" | System and method for optimising execution of antivirus tasks in local area network |
US8412817B1 (en) * | 2011-02-28 | 2013-04-02 | Cellco Partnership | Load balancing voicemail server system |
US9210048B1 (en) * | 2011-03-31 | 2015-12-08 | Amazon Technologies, Inc. | Clustered dispersion of resource use in shared computing environments |
US9047129B2 (en) * | 2012-07-23 | 2015-06-02 | Adobe Systems Incorporated | Systems and methods for load balancing of time-based tasks in a distributed computing system |
US10061626B2 (en) | 2013-06-05 | 2018-08-28 | Splunk Inc. | Application framework providing a registry for mapping names to component instances |
US8756614B2 (en) | 2013-06-05 | 2014-06-17 | Splunk Inc. | Central registry for binding features using dynamic pointers |
US9594545B2 (en) | 2013-06-05 | 2017-03-14 | Splunk Inc. | System for displaying notification dependencies between component instances |
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CN105205231B (en) * | 2015-09-06 | 2018-11-09 | 中国电力科学研究院 | A kind of power distribution network Digital Simulation System based on DCOM |
US11032357B2 (en) | 2017-03-30 | 2021-06-08 | Intel Corporation | Data processing offload |
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US4530051A (en) | 1982-09-10 | 1985-07-16 | At&T Bell Laboratories | Program process execution in a distributed multiprocessor system |
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FR2722591B1 (en) | 1994-07-13 | 1996-08-30 | Bull Sa | OPEN COMPUTER SYSTEM WITH MULTIPLE SERVERS |
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US6078960A (en) * | 1998-07-03 | 2000-06-20 | Acceleration Software International Corporation | Client-side load-balancing in client server network |
US6377975B1 (en) | 2000-03-01 | 2002-04-23 | Interactive Intelligence, Inc. | Methods and systems to distribute client software tasks among a number of servers |
-
2000
- 2000-03-01 US US09/516,084 patent/US6377975B1/en not_active Expired - Lifetime
-
2001
- 2001-02-14 WO PCT/US2001/004734 patent/WO2001065357A1/en active Application Filing
- 2001-02-14 AU AU2001237006A patent/AU2001237006A1/en not_active Abandoned
-
2002
- 2002-08-31 US US10/233,024 patent/US7117244B2/en not_active Expired - Lifetime
Also Published As
Publication number | Publication date |
---|---|
US20030088660A1 (en) | 2003-05-08 |
US6377975B1 (en) | 2002-04-23 |
WO2001065357A1 (en) | 2001-09-07 |
US7117244B2 (en) | 2006-10-03 |
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