AU2001234640A1 - System and method for implementing wait time estimation in automatic call distribution queues - Google Patents

System and method for implementing wait time estimation in automatic call distribution queues

Info

Publication number
AU2001234640A1
AU2001234640A1 AU2001234640A AU3464001A AU2001234640A1 AU 2001234640 A1 AU2001234640 A1 AU 2001234640A1 AU 2001234640 A AU2001234640 A AU 2001234640A AU 3464001 A AU3464001 A AU 3464001A AU 2001234640 A1 AU2001234640 A1 AU 2001234640A1
Authority
AU
Australia
Prior art keywords
wait time
time estimation
automatic call
call distribution
implementing
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU2001234640A
Inventor
Stuart Dufour
Padma R. Gargeya
Charles M. White
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Siemens Communications Inc
Original Assignee
Siemens Information and Communication Networks Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens Information and Communication Networks Inc filed Critical Siemens Information and Communication Networks Inc
Publication of AU2001234640A1 publication Critical patent/AU2001234640A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5238—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements
AU2001234640A 2000-02-24 2001-01-30 System and method for implementing wait time estimation in automatic call distribution queues Abandoned AU2001234640A1 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US09/512,988 US6714643B1 (en) 2000-02-24 2000-02-24 System and method for implementing wait time estimation in automatic call distribution queues
US09512988 2000-02-24
PCT/US2001/002940 WO2001063894A2 (en) 2000-02-24 2001-01-30 Wait time estimation in automatic call distribution queues

Publications (1)

Publication Number Publication Date
AU2001234640A1 true AU2001234640A1 (en) 2001-09-03

Family

ID=24041451

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2001234640A Abandoned AU2001234640A1 (en) 2000-02-24 2001-01-30 System and method for implementing wait time estimation in automatic call distribution queues

Country Status (4)

Country Link
US (1) US6714643B1 (en)
EP (1) EP1258132A2 (en)
AU (1) AU2001234640A1 (en)
WO (1) WO2001063894A2 (en)

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