ATE405092T1 - System zur schätzung von anruf- und rückrufabsichten - Google Patents

System zur schätzung von anruf- und rückrufabsichten

Info

Publication number
ATE405092T1
ATE405092T1 AT05736602T AT05736602T ATE405092T1 AT E405092 T1 ATE405092 T1 AT E405092T1 AT 05736602 T AT05736602 T AT 05736602T AT 05736602 T AT05736602 T AT 05736602T AT E405092 T1 ATE405092 T1 AT E405092T1
Authority
AT
Austria
Prior art keywords
call
calls
intentions
evaluated
estimating
Prior art date
Application number
AT05736602T
Other languages
English (en)
Inventor
Fabrice Chauvet
Rabie M Nait-Abdallah
Benedicte Vatinlen
Alexandre Meyrignac
Original Assignee
Bouygues Telecom Sa
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Bouygues Telecom Sa filed Critical Bouygues Telecom Sa
Application granted granted Critical
Publication of ATE405092T1 publication Critical patent/ATE405092T1/de

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5175—Call or contact centers supervision arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5238—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Medicines That Contain Protein Lipid Enzymes And Other Medicines (AREA)
  • Measuring Or Testing Involving Enzymes Or Micro-Organisms (AREA)
  • Investigating Or Analysing Materials By The Use Of Chemical Reactions (AREA)
  • Investigating Or Analyzing Non-Biological Materials By The Use Of Chemical Means (AREA)
  • Exchange Systems With Centralized Control (AREA)
AT05736602T 2004-03-08 2005-03-08 System zur schätzung von anruf- und rückrufabsichten ATE405092T1 (de)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
FR0450462A FR2867340B1 (fr) 2004-03-08 2004-03-08 Solution pour l'estimation des intentions d'appels et des rappels

Publications (1)

Publication Number Publication Date
ATE405092T1 true ATE405092T1 (de) 2008-08-15

Family

ID=34855217

Family Applications (1)

Application Number Title Priority Date Filing Date
AT05736602T ATE405092T1 (de) 2004-03-08 2005-03-08 System zur schätzung von anruf- und rückrufabsichten

Country Status (6)

Country Link
US (1) US20070189494A1 (de)
EP (1) EP1723778B1 (de)
AT (1) ATE405092T1 (de)
DE (1) DE602005008915D1 (de)
FR (1) FR2867340B1 (de)
WO (1) WO2005088950A2 (de)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20070112918A1 (en) * 2005-11-15 2007-05-17 Viktors Berstis Systems and methods for screening chat requests
US7860234B2 (en) * 2005-11-30 2010-12-28 Avaya Inc. Methods and apparatus for allocating a resource to enqueued requests using predicted wait time based on prior resource contribution
US9031223B2 (en) 2011-05-25 2015-05-12 Echopass Corporation Systems and methods for managing multi-tenant callback services

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5905790A (en) * 1997-02-20 1999-05-18 Shemula; David Single phone line device for automatic interconnection from a remote location
US5905793A (en) * 1997-03-07 1999-05-18 Lucent Technologies Inc. Waiting-call selection based on anticipated wait times
US6157655A (en) * 1998-02-17 2000-12-05 Genesys Telecommunications Laboratories, Inc. Method for estimating telephony system-queue waiting time in an agent level routing environment
US6449358B1 (en) * 1998-02-17 2002-09-10 Genesys Telecommunications Laboratories, Inc. Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call center
US6714643B1 (en) * 2000-02-24 2004-03-30 Siemens Information & Communication Networks, Inc. System and method for implementing wait time estimation in automatic call distribution queues
US6952732B2 (en) * 2001-04-30 2005-10-04 Blue Pumpkin Software, Inc. Method and apparatus for multi-contact scheduling

Also Published As

Publication number Publication date
EP1723778A2 (de) 2006-11-22
EP1723778B1 (de) 2008-08-13
FR2867340B1 (fr) 2006-05-05
WO2005088950A3 (fr) 2006-05-18
FR2867340A1 (fr) 2005-09-09
US20070189494A1 (en) 2007-08-16
WO2005088950A2 (fr) 2005-09-22
DE602005008915D1 (de) 2008-09-25

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Legal Events

Date Code Title Description
RER Ceased as to paragraph 5 lit. 3 law introducing patent treaties