US20090248420A1 - Multi-participant, mixed-initiative voice interaction system - Google Patents
Multi-participant, mixed-initiative voice interaction system Download PDFInfo
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- US20090248420A1 US20090248420A1 US12/410,864 US41086409A US2009248420A1 US 20090248420 A1 US20090248420 A1 US 20090248420A1 US 41086409 A US41086409 A US 41086409A US 2009248420 A1 US2009248420 A1 US 2009248420A1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/60—Substation equipment, e.g. for use by subscribers including speech amplifiers
- H04M1/6033—Substation equipment, e.g. for use by subscribers including speech amplifiers for providing handsfree use or a loudspeaker mode in telephone sets
- H04M1/6041—Portable telephones adapted for handsfree use
- H04M1/6075—Portable telephones adapted for handsfree use adapted for handsfree use in a vehicle
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
- H04M1/7243—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages
- H04M1/72436—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages for text messaging, e.g. short messaging services [SMS] or e-mails
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- H04—ELECTRIC COMMUNICATION TECHNIQUE
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- H04M2250/00—Details of telephonic subscriber devices
- H04M2250/02—Details of telephonic subscriber devices including a Bluetooth interface
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- H04M—TELEPHONIC COMMUNICATION
- H04M2250/00—Details of telephonic subscriber devices
- H04M2250/74—Details of telephonic subscriber devices with voice recognition means
Definitions
- Access to the address book in the mobile device 12 allows contacts to be referenced by name when requesting directions. This includes asking for directions to “Bob's office.” Contacts without addresses, or with incomplete address information may be optionally completed using online sources when available (i.e. white pages, yellow pages, reverse phone number lookup).
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Abstract
Description
- This application claims priority to U.S. Provisional Application Ser. No. 61/039,248, filed Mar. 25, 2008.
- This invention relates to a multi-participant, mixed-initiative voice interaction system. Existing interactive voice response (IVR) systems are designed to carry out appropriate actions in response to spoken or audible information. Examples of these systems include voice-driven phone directory services, and automated customer support systems. The interaction is driven by time and the human participant.
- A single-participant voice-interaction system is effective for information retrieval activities, but not always the best choice for scenarios in which events are generated from sources or participants other than the individual providing speech input. Modeling multi-participant systems is important to clearly define and describe system behavior. Traditional IVR systems can be modeled effectively using call tree structures, with decision points based on human spoken commands. Unfortunately, using the same call-tree modeling process for multi-participant voice interaction systems results in overly complex decision points and redundancies.
- Further, in some IVR systems, voice instructions from the system are cumbersome and inefficient. For example, external, variable delays often exist when retrieving information. Examples of these delays include accessing variable-length message content from a mobile device, or accessing information across a non-deterministic (wireless) network. Providing any human participants with verbal status information is important, but not always necessary. For example, the spoken “please wait” message sometimes takes longer to read out loud than the time typically required to retrieve the desired information. This is inefficient and makes the interface less pleasant for the user.
- A voice interaction system including one or more independent, concurrent state charts, which are used to model the behavior of each of a plurality of participants. The model simplifies the notation and provide a clear description of the interactions between multiple participants. These state charts capture the flow of voice prompts, the impact of externally initiated events and voice commands, and capture the progress of audio through each prompt. This system enables a method to prioritize conflicting and concurrent events leveraging historical patterns and the progress of in-progress prompts.
- In accordance with another independent feature of the present invention, a slight delay is observed prior to the presentation of some audio prompts. This gives the system time to determine whether another, higher-priority prompt should be presented instead. Additionally, during the delay, the system may also determine that the audio prompt need not be presented at all.
- In accordance with another independent feature of the present invention, the system provides voice-guided installation and setup instructions, such as for pairing with mobile devices or headsets. This approach leverages context-relevant spoken prompts to guide an individual through the installation process. For example, the Bluetooth pairing process between the control unit and mobile device is assisted with spoken prompts to guide the user through entry of a passkey, setup of their mobile devices, and to provide verbose diagnostic information to help resolve pairing issues.
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FIG. 1 schematically illustrates a communication system according to one embodiment of the present invention. -
FIG. 2 illustrates some of the components of the control unit of the communication system ofFIG. 1 . -
FIG. 3 is a schematic of the navigation functionality of the system ofFIG. 1 . -
FIG. 4 is a schematic of the prioritization of the participants to the control unit ofFIG. 1 . -
FIG. 5 is an example state chart for the control unit ofFIG. 1 . - A
communication system 10 is shown inFIG. 1 as implemented in avehicle 8. Thesystem 10 includes adevice control unit 11 which is preferably mounted in a discreet location within thevehicle 8, such as under the dashboard, in the glove compartment, etc. Thecontrol unit 11 supports wireless communication via Bluetooth (IEEE 802.15.1) or any other wireless standard to communicate wirelessly with a cell phone, PDA, or othermobile device 12. Alldata 13 is encrypted prior to transmission. The audio output of thecontrol unit 11 is transmitted either wirelessly 14 or through a direct, wiredconnection 15 to the vehicle'scar stereo 16. The audio input for thecontrol unit 11 is obtained either through a directly connectedmicrophone 17, through an existing vehicle hands-free system, or wirelessly though aheadset 18 connected to themobile device 12. - The
control unit 11 connects to the vehicle'sbattery 19 for power. An AC adapter is available for use at home or in the office. For portable use in other vehicles, an optional “Y” or pass-through cable is available to plug into a cigarette lighter accessory socket for power. - The
control unit 11 contains arecessed button 20 which enables the driver to do the following: register new or replacement remotes; pair the device with a newmobile device 12; and clear all preferences and reset the device to its factory default settings. Thecontrol unit 11 also has a set of fourstatus lights 21 which display the following information: power and system health, vehicle connection status and activity, mobile device connection status and activity, and information access and general status. - In one example, the
control unit 11 and themobile device 12 recognize when the user, and the user's associatedmobile device 12, are near to, or have entered the vehicle. This may be accomplished, for example, by Bluetooth pairing of the device and the vehicle, or similar wireless communication initiation protocols. Within this range, thehandheld device 12 changes from its normal, self-contained operating mode, to an immersive communication mode, where it is operated through thecontrol unit 11. As will be described in more detail below, among other things, this mode enables the user to hear their emails played through the vehicle'ssound system 16, or, alternatively, and if so equipped, played through the sound system of themobile device 12, e.g.,headphones 18.Microphones 17 in thevehicle 8 or on themobile device 12 detect user-generated voice commands. Thus, the user is not required to change modes on themobile device 12; instead, thecontrol unit 11 and associatedmobile device 12, recognize that the user is proximate thevehicle 8 and adjust the mode accordingly. - In addition to adjusting the mode based on vehicle proximity, the
system 10 may adjust between a public and a private mode. For instance, as explained above, the system's immersive communication mode ordinarily occurs when the user is proximate thevehicle 8. The immersive communication mode may have a public setting and a private setting. The public setting plays the emails overheadphones 18 associated with themobile device 12. Such a setting prevents a user from disturbing other occupants of thevehicle 8. The private setting plays the emails over thevehicle sound system 16, and is ordinarily used when the user is the only occupant in thevehicle 8. - Of course, such system settings may be adjusted by the user and their particular preferences in their user profile. For example, the user may prefer to switch to the immersive communication mode when the
mobile device 12 and user are within a certain distance from thevehicle 8, whereas another user may switch modes only when themobile device 12 and user have entered thevehicle 8. Further, the user may want to operate thecontrol unit 11 and associateddevice 12 in a public mode, even if other occupants are in thevehicle 8. - Similarly, the
system 10 recognizes when the user leaves thevehicle 8 and themobile device 12 reverts to a self-contained (normal) mode. Themobile device 12 may also record the vehicle's location when the user leaves the vehicle 8 (based upon GPS or other information). Accordingly, the user can recall the vehicle position at a later time, either on the device or elsewhere on the system, which may aid the user in locating thevehicle 8. - The device has
multiple USB ports 22. There are standard USB ports which serve the following functions: to enable the driver to store preferences, settings, and off-line memos and transcriptions on a standard USB flash drive; to permit future expansion, upgrades, and add-on features; and to connect an Ethernet dongle for high-speed internet access. In addition, thecontrol unit 11 has a dual-purpose USB 2.0 port which in addition to the features mentioned above, provides USB 2.0 “on-the-go” functionality by directly connecting to the USB port of a notebook computer with a standard cable (i.e. just like connecting a portable camera or GPS unit directly to a computer). - Other ports on the
control unit 11 include an ⅛″audio jack 23 to connect to a car stereo without Bluetooth support, a ⅛″microphone jack 24 to support external high-quality microphones for hands-free calling, and a ⅛″stereo headset jack 25 for use away from the vehicle or in a vehicle without Bluetooth support. - The
system 10 also includes an optionalremote control 26 to interact with thecontrol unit 11. The remote control contains lithium batteries, similar to that of a remote keyless entry remote for a common vehicle. - In order to provide security and privacy, the device uses both authentication and encryption. Voice-based biometrics may also be used to further enhance security.
- The driver stores his or her settings for the device in their
settings profile 30. Thisprofile 30 may be stored in a database on anInternet server 27. Thecontrol unit 11 utilizes the internet access provided by the driver'smobile device 12 to download the driver'sprofile 30 via the Internet. Thecontrol unit 11 also uses the pairing information from themobile device 12 to retrieve thecorrect profile 30 from theserver 27. If theprofile 30 has already been downloaded to thecontrol unit 11, thecontrol unit 11 may just check for changes and updates on theserver 27. Eachprofile 30 on theserver 27 contains a set of rules that thecontrol unit 11 uses to make decisions on content delivery to the driver. The driver can access and modify theirprofile 30 on theInternet server 27 through either the Internet using a web-basedinterface 28, or through a simple interface directly accessible from the associatedmobile device 12. Alternatively, theprofile 30 is always stored and modified on thecontrol unit 11 only and can be accessed via themobile device 12 and/or via a USB connection to a laptop or desktop computer. - As shown in
FIG. 2 , thecontrol unit 11 includes atext processing module 34, avehicle communication module 36, aspeech recognition module 38, Bluetooth (or other wireless communication)modules 40, a mobiledevice communication module 42, a text-to-speech module 44, auser interface module 46, and a remotedevice behavior controller 48. Thecontrol unit 11 has anemail processing agent 50 that processes email messages and determines the identity of the sender, whether the message has an attachment, and if so what type of attachment, and then extracts the body-text of the message. Thecontrol unit 11 also determines if a message is a reminder, news, or just a regular email message. Thecontrol unit 11 uses a data mining algorithm to determine if any parts of the email should be excluded (e.g. a lengthy signature). - One feature of the system is hands-free email. Using the text-to-
speech module 44, thecontrol unit 11 can read email to the driver. When new email arrives, thecontrol unit 11 uses theprofile 30 to guide an intelligent filtering and prioritization system which enables the driver to do the following: ensure that emails are filtered and read in order of priority, limit the frequency of new email interruptions, send automatic replies without driver intervention, and forward certain emails to a third-party without interruption. In addition, prior to being read out loud, thecontrol unit 11 processes emails to optimize clarity. Part of that process involves detecting acronyms, symbols, and other more complex structures and ensuring that they can be easily understood when read. Thecontrol unit 11 provides intelligent email summarization in order to reduce the time required to hear the important content of email when read out loud. - The driver can interact with the
control unit 11 using voice commands, including “go back” and “go forward,” to which thecontrol unit 11 responds by going back to the previous phrase or sentence or the next phrase or sentence in the email respectively. In addition, speaking “go back, go back” would back up two phrases or sentences. - Additional hands-free email features include a time-saving filtering system which allows the driver to hear only the most important content or meaning of an email. Another email-related feature is the ability to download custom email parsers to add a new dimension to audible email, and to parse informal email styles (i.e. 18 r, ttyl).
- The hands-free email functionality includes content-rich notification. When providing notification of a new email, the
control unit 11 provides a quick summary about the incoming email, enabling the driver to prioritize which messages are more important. Examples include “You have mail from Sally” (similar to a caller-ID for email), or “You have an important meeting request from Cathy.” Thecontrol unit 11 looks up the known contact names based upon the sender's email address in the user's address book on themobile device 12. Thecontrol unit 11 uses known contact names to identify the parties of an email instead of just reading the cryptic email addresses out loud. - In addition to reading email, the
control unit 11 also enables the driver to compose responses. The driver can send a reply using existing text or voice templates (i.e. “I'm in the car call me at ‘number,”’ or “I'm in the car, I will reply as soon as I can”). New emails can also be created and sent as a voice recording in the form of a .wav or .mp3 file. The driver is also provided the option of calling the sender of the email on the phone using existing contact information in the address book, or responding to meeting requests and calendar updates (i.e. Outlook). Emails can also be created as freeform text responses by dictating the contents of the email. The device then translates that into text form for email transmission. An intelligent assistant will be immediately available to suggest possible actions and to provide help as needed. Again all of these options are prompted by verbal inquires by thecontrol unit 11 which can be selected by voice commands by the driver. - The
control unit 11 supports multiple email accounts, and email can be composed from any existing account. Incoming email can also be intelligently handled and prioritized based upon account. Optional in-vehicle email addresses on a custom domain are available. Emails sent from this address would include a notification that the email was composed while in transit. When composing an email to an in-vehicle email address, the sender knows that the email will be read out loud in a vehicle. If the traditional email is “george@work.net,” then the in-vehicle address may be “george@driving.net.” Optional enhanced existing email addresses are also available on supported email systems. For example, if the traditional email is “george@work.com,” an enhanced in-vehicle address of “george+driving@work.com” may be selected. - Enhanced Hands-Free Telephone Calls
- Another feature of this invention is enhanced hands-free telephone calls. This includes transparent use of any existing hands-free system. All incoming telephone calls can use either the existing vehicle hands-free system or a
user headset 18. If an expected important email arrives while the driver is on the phone, an “email-waiting” indicator (lights and/or subtle tones) will provide subtle notification without disrupting the conversation. Aheadset 18 can be activated at any time for privacy or to optimize clarity. Thecontrol unit 11 will seamlessly switch from the vehicle hands-free system to theprivate headset 18 for privacy. - The
control unit 11 also features enhanced caller-ID. The device announces incoming calls by reading the caller name or number out loud (e.g. “This is a call from John Doe, do you want to answer it?”). This eliminates the need to look away from the road to find out who is calling. Vehicle-aware screening can also automatically forward specific calls to voicemail or to another number when driving, again based upon the driver's profile. Normal forwarding rules will resume when leaving the vehicle. - The
control unit 11 also provides voice activated answering and calling. When thecontrol unit 11 announces a telephone call, the driver can accept the call using a voice command. The driver can use voice commands associated with either contacts in an address book or with spoken phone numbers to place outgoing telephone calls (i.e. “Call Krista”). - Unified Information Management
- Another feature of the present invention is that it provides unified information management. The
control unit 11 provides a consistent interface for seamless access to incoming and outgoing telephone calls, email, and other sources of information. The existing hands-free interface automatically switches between telephone calls, reading email, and providing important notifications. When entering the vehicle, thecontrol unit 11 automatically provides an enhanced voice-based interface, and when leaving the vehicle, themobile device 12 automatically resumes normal operation. Email reading can also be paused to accept an incoming phone call, and can be resumed when the call is complete. - In addition, the driver can communicate with any contact through email, a phone call, or an SMS text message simply by speaking. The
control unit 11 provides enhanced information for incoming telephone calls. The name and number, if available, are read out loud to ensure that the driver knows the caller without looking away from the road. A nickname, or other information located in an address book, may also be used for notification. - The driver can also reply to an email with a phone call. While reading an email, the driver can contact the sender by placing a telephone call with address book information. When a phone call is made, but the line is busy or no voicemail exists, the user is given the option of sending an email to the same contact instead. This eliminates the need to wait and try calling the person again.
- Within their
profile 30, the driver can prioritize between email and phone calls, so that an important email will not be interrupted by a less important phone call. In addition, custom mp3 (or other format) ring tones can be associated with both incoming emails and telephone calls. Ring tones can be customized by email from certain contacts, phone calls from certain contacts, or email about certain subjects. Custom “call waiting” audible indicators can be used when an important email arrives while on the phone, or when an important phone call arrives while reading or composing an email. - Enhanced Hands-Free Calendar
- Another feature of the present invention is the enhanced hands-free calendar wherein the
control unit 11 utilizes the calendar functionality of the user'smobile device 12. Thecontrol unit 11 reads the subject and time of calendar reminders out loud, and the driver can access additional calendar information with voice commands if desired. The driver can also perform in-transit schedule management by reviewing scheduled appointments (including date, time, subject, location and notes); accepting, declining, or forwarding meeting requests from supported systems (e.g. Outlook); scheduling meetings; and automatically annotating meetings with location information. The driver can also store location-based reminders, which will provide reminders the next time the vehicle is present in a specified geographical area, and automatically receive information associated with nearby landmarks. In addition, the driver could plan and resolve meeting issues by communicating directly with other participants' location-aware devices. - Do Not Disturb
- Another feature of the present invention is the “do not disturb” functionality. When passengers are present in the vehicle, the
control unit 11 can be temporarily silenced. Even when silent, thecontrol unit 11 will continue to intelligently handle incoming email, email forwarding, providing automatic email replies, and processing email as desired. A mute feature is also available. - Integrated Voice Memo Pad
- Another feature of the present invention is the integrated voice memo pad, which enables the driver to record thoughts and important ideas while driving so they will not be forgotten while parking or searching for a memo pad or device. Memos can be transferred via email to the driver's inbox, or to any of the driver's contacts. Memos can also be wirelessly transferred to a computer desktop via the Bluetooth interface as the user arrives in the office, or transferred to a removable USB flash memory drive. Memos can also be annotated automatically using advanced context information including location, weather, and trip information. For example, “this memo was recorded at night in a traffic jam on the highway, halfway between the office and the manufacturing facility.” Such augmented information can provide valuable cues when reviewing memos.
- Access to Diverse Information
- Another feature of the example embodiment of the present invention is the ability to access to diverse information. Information is available in audible form (text-to-speech) from a wide range of sources. First, the
control unit 11 provides access to personal connectivity and time management information. This includes email (new and previously read), incoming caller name and number, SMS messages, MMS messages, telephone call logs, address book, calendar and schedule, and instant messages. - Second, the
control unit 11 provides multi-format support. This includes email attachments that can be read out loud, including plain text, audio attachments (i.e. .wav, .mp3), HTML (i.e. encoded emails and web sites), plain text portions of Word and PowerPoint files, Adobe Portable Document format (PDF), OpenDocument formats, and compressed and/or encoded attachments of the above formats (i.e. .zip). - Third, the device provides environment and location awareness. This includes current location and navigation information, local weather conditions, vehicle status, and relevant location-specific information (i.e. where is “work”, where is “home?”).
- Fourth, the
control unit 11 provides remote access to information. This includes existing news sources (i.e. existing RSS feeds) and supported websites. This also includes subscription to value-added services including: weather, custom alerts (i.e. stock price triggers), traffic conditions, personalized news, e-books (not limited to audio books, but any e-book), personalized audio feeds, and personalized image or video feeds for passengers. The system obtains, translates, and provides personalized news content in audible form within a vehicle without explicit user requests. An individual may set their preferences by selecting from a set of common sources of information, or by specifying custom search criteria. When new information is available and relevant to the individual's preferences, it is read out loud to the individual when appropriate. Appropriate instances can be specified by the individual using a combination of in-vehicle presence detection, time-of-day, and importance of the information relative to other personal events including email, phone calls, meetings and text messages. - Individual preferences are fine tuned using negative feedback as specific stories and events are read out loud to the individual. This negative feedback is used in combination with the individual's personal search criteria to refine the relevance of future personalized content. In addition to online news content, the individual may also select other available online content, including stock market events and general web search terms. Some examples of personalized content include:
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- Weather
- Custom alerts (i.e. stock price triggers)
- Traffic conditions
- Personalized news
- e-books (Not limited to audio-books, but any e-book)
- Personalized audio feeds
- Personalized image or video feeds for passengers
- All text information is parsed and translated to optimize intelligibility before being read out loud to the individual.
- Notification rules can be set by the individual using any combination of time interval, in-vehicle presence, and importance of the news event With appropriate location aware hardware support, notification rules can also include location based constraints. Desired news content can be selected using predefined templates or custom search terms.
- User feedback is incorporated to maintain historical information about the news events to which the individual listens, news events that are interrupted, and news events to which the individual provides explicit feedback. This information is used to help filter subsequent news information and provide the user with more relevant news information the longer they use the service.
- To minimize the volume of wireless data transfer, all searching and selection of relevant content is performed using a server with a wired data connection. Appropriate instances to present new information are detected locally (within the vehicle). When an appropriate instance occurs, a short request is sent to trigger the transmission of the most recent personalized news information from the search server.
- Personalization
- Another feature in the
example system 10 is extensive personalization and customization for email handling, email notification, time-sensitive rules, vehicle-aware actions, text-to-speech preferences, and multiple user support. - The email handling settings in the user's
profile 30 allow the driver to use the control unit's 11 built-in intelligent email parsing and processing. This enables the driver to avoid receiving notification for every trivial incoming email. Some of the intelligent parsing features include automatic replies, forwarding and prioritization based on content and sender, and substitution of difficult phrases (i.e. email addresses and web site URLs) with simple names and words. The driver can also choose to hear only select information when a new email arrives (i.e. just the sender name, or the sender and subject, or a quick summary). Email “ring tones” are also available for incoming emails based on sender or specific keywords. Prepared text or voice replies can be used to send frequently used responses (i.e. “I'm in transit right now”). Some prepared quick-responses may be used to automatically forward an email to a pre-selected recipient such as an administrative assistant. The driver can also set up both email address configuration and multiple email address rules (i.e. use “me@work.com” when replying to emails sent to “me@work.com,” but use “me@mobile.com” when composing new emails). - The driver can also customize notification. This includes prioritizing emails and phone calls based on caller or sender and subject (i.e. never read emails from Ben out loud, or if an email arrives from George, it should be read before others). The driver can also limit the amount of notifications received (i.e. set minimum time between notifications, or maximum number of emails read in a short period of time).
- Time-sensitive rules in the
profile 30 may include options such as “don't both me in the morning,” or “only notify me about incoming email between these hours.” The driver can also configure audible reminder types based on calendar and scheduling items from the mobile device. Vehicle-aware actions are configurable based on the presence of the user in the vehicle. These actions include the content of automatic replies and predefined destinations and rules to automatically forward specific emails to an administrative assistant or other individual. These also include actions to take when multiple Bluetooth enabled mobile devices are present (i.e. switch to silent “do not disturb” mode, or take no action). - The text-to-speech settings for the device are also configurable. This includes speech characteristics such as speed, voice, and volume. The voice may be set to male or female, and may be set to speak a number of languages, including but not limited to US English, UK English, French, Spanish, German, Italian, Dutch, and Portuguese. A base set of languages will be provided with the device, with alternate languages being available in the future. The driver can set personal preferences for pronunciation of specific words, such as difficult contact names, and specialized acronyms or symbols, such as “
H 20.” By default, most acronyms are spelled out letter by letter (i.e. IMS, USB). - Information about specific words or phrases can be used to enhance both speech recognition performance and text-to-speech performance, and this includes context sensitive shortcuts. For example, nicknames should be expanded into an email address if the driver is dictating an email. In addition, email addresses should be expanded to a common name when found. The driver can also set custom voice prompts or greetings.
- The device also features multiple user support, wherein multiple people can share the same device. The device automatically identifies each person by their
mobile device 12, and maintainsindividual profiles 30 for each driver. - Connectivity
- The connectivity functionality of the
control unit 11 enables it to function as a hands-free audio system. It interacts with supported Bluetooth hands-free devices, including but not limited to Bluetooth enabled vehicles (HS, HFP, and A2DP), after-market hands-free vehicle products, and supported headsets to provide privacy. For vehicles not containing Bluetooth or other wireless support, thecontrol unit 11 can connect directly to the vehicle'saudio system 16 through a wired connection. Retrofit solutions will also be available for existing vehicles lacking wireless connectivity in the form of an optional after-market Bluetooth kit. - The
system 10 may include aremote control 26 for accessing thecontrol unit 11. Emergency response support is available for direct assistance in emergencies, providing GPS location information if available. The driver could also use thecontrol unit 11 through an advanced wireless audio/visual system, including such features as streaming music and providing image content (i.e. PowerPoint, images attached in emails, slideshows). Integrated steering-wheel column buttons is also an available option. - The
control unit 11 can also connect to a computer and external devices. This includes personal computers with Bluetooth to conveniently exchange information over a personal area network (PAN). This also includes GPS devices (with Bluetooth or other wireless or wired connectivity) for location awareness. This also includes storage devices (Bluetooth or other wireless or wired) for personal e-book libraries, or to manage offline content with the unified hands-free interface. An optional cable will be available for controlling an iPod or other music player with voice commands. Through the device's USB ports, the driver can expand the functionality of the device by attaching such items as a USB GPRS/EDGE/3G device for direct mobile access without a separate mobile device, or a USB WiFi for high-speed Internet access. - Upgradeability and Expansion
- The driver may add future enhancements to the
control unit 11 wirelessly using standard Bluetooth enabled devices. This includes support for wireless transfer with a desktop or notebook computer to transfer and synchronize information. Advanced Bluetooth profile support (i.e. A2DP) for stereo and high quality audio is also available. - As mentioned previously, the
control unit 11 will contain two USB ports. The standard USB port or ports will provide convenient access to standard USB devices for storing preferences on a standard USB flash drive; storing and moving off-line memos and transcriptions recorded by the device; and future expansion, upgrades, and add-on features. The dual-purpose USB 2.0 “On-The-Go” port or ports will provide both the aforementioned features to access USB devices, and also direct connections to a computer with a standard cable (i.e. just like connecting a digital camera or GPS unit directly to a computer). - Navigation
- The navigation functionality of the
system 10 is shown inFIG. 3 . AGPS module 56 may be connected to thecontrol unit 11 via USB. Alternatively, aBluetooth GPS module 56 a or aGPS module 56 b integrated in the wirelessmobile device 12 could be used to provide location, speed and heading information to thecontrol unit 11. - The
control unit 11 may include local tracking androuting logic 58 for determining the position of thecontrol unit 11 relative to a digital map and for determining an optimal route to a desired destination. - The Personalized
Information Management module 60 stores personalized settings, including rules regarding the content, timing, and verbosity of spoken directions. Prioritization allows spoken direction information to momentarily interrupt certain emails or phone calls if desired, or wait until other calls are complete. While driving, the current activity may be paused to quickly provide important spoken navigation directions. This integration is valuable to ensure an important turn is not missed because the driver was listening to the radio or incoming email. Prioritization is customizable to meet driver preferences, such as not interrupting important phone calls or emails, or interrupting only if a turn was missed. The PersonalizedInformation Management module 60 prioritizes information from the location basedinformation interface 62 and the core information interface 64 (e.g. email, PIM, and other features described previously). The location basedinformation interface 62 communicates with theserver 27 via themobile device 12. - The driver can also store favorite destinations in the
module 60 and retrieve them with a spoken request. An example of its use is to quickly find one's way home after getting lost, or to find the best route from an unfamiliar location to the next job site. A history of previous destinations and geographic areas is maintained to speed up future navigation requests. - The
control unit 11 is capable of iterative discourse. For example, thecontrol unit 11 converses with the driver to resolve ambiguous destinations, clarify unclear or noisy spoken commands, and request additional information when required. - The driver can find directions to new destinations by simply speaking the address. Location awareness, and use of personal preferences allows the
control unit 11 to select the default local area such as town, city, province, state, or country so that the driver can simply ask for directions to an address without specifying the city when the driver is already in the area. - Directions are spoken to the driver using a natural-sounding voice. The current traveling speed, and local road network (# of lanes, posted speeds, travel restrictions, controlled intersections) is taken into account to provide unsolicited turn directions at the appropriate time in advance of the intersection. An example of these directions include, “turn left on Oak street, 3 blocks ahead”, or “Turn right onto Water Street, just past the gas station”.
- The content and timing of spoken directions is customizable to satisfy driver preference. Some individuals may prefer to receive instructions long in advance, whereas others prefer to receive directions immediately before the next turn. This personalization feature includes options to provide all directions up front, adjust the advance notification of an upcoming turn (a function of vehicle speed and posted speed limits), to shorten or lengthen spoken directions if desired (verbose/terse).
- Access to the address book in the
mobile device 12 allows contacts to be referenced by name when requesting directions. This includes asking for directions to “Bob's office.” Contacts without addresses, or with incomplete address information may be optionally completed using online sources when available (i.e. white pages, yellow pages, reverse phone number lookup). - Using the phone's address book together with its calendar/PIM, the
control unit 11 will automatically plan driving routes to planned meetings, and provide custom responses to incoming email and phone calls. An example may include sending “I'm on my way, and plan to be there in about_minutes,” to emails from other individuals attending the same meeting. (Estimated time to arrival is determined by the routing logic). - While talking on the phone, or listening to an email, the driver can request the
control unit 11 to plan a route to meet the contact in person. Again, thecontrol unit 11 can access the address stored in the contacts list in themobile device 12. Relevant emails, calendar entries, and SMS information can be quickly reviewed based on the driver's planned route. Relevant information is determined based on a sender or recipient of the email working or residing at or near the driver's destination. - Maps
- Geographic information (e.g. digital maps, etc.) is dynamically downloaded and updated as needed from the
navigation interface 82 on theserver 27, accessed via a Bluetooth enabledmobile device 12. Basic data including nearby roads, addresses, and points of interest are accessed and cached locally in thecontrol unit 11. This approach eliminates the need to plan ahead and manually install maps appropriate for the areas the driver plans to travel through. The automatic download process ensures maps and driving directions remain up to date at all times. - Alternatively, or additionally, detailed map data for selected areas can be provided to the
control unit 11 using industry-standard USB storage (flash) or other portable, removable media. This allows map data to be downloaded using a PC onto a standard storage device, and plugged directly into the host USB port (or other communication interface) or using Bluetooth or other wireless communication from the PC. Using local map data stored on a USB device eliminates the need to use wireless bandwidth for routing, but requires advance planning to ensure the data on the USB device is up to date. - Alternatively, or additionally, online map data is, by default, cached to minimize wireless bandwidth for future routing requests. Map data can also be pre-loaded using a portable storage device, and automatically updated or augmented with additional online map information as needed. This provides the benefits of reducing wireless traffic, while ensuring map information remains up to date without explicitly downloading new maps from a PC.
- Map updates are transferred to the
control unit 11 in compressed form, containing only the information required for the current trip with enough information to handle re-routing after some missed turns without additional server updates. - Routing
- Routing can be performed in three locations: by a third-party mapping and
routing service 88, on theserver 27, or locally in-vehicle by tracking androuting logic 58. The flexibility of thesystem 10 to support these different routing options allows the driver to select an appropriate balance between wireless bandwidth and local in-vehicle processing. - Performing routing on the
server 27 allows aggregate driving information, and other dynamic sources of information to be incorporated in the routing process to make informed and helpful routing decisions. This includes automatically routing around temporary construction activities or accidents to avoid unnecessary delays. Performing routing on theserver 27 minimizes the information required to be present in-vehicle, and keeps wireless traffic to a minimum. - Optionally, routing information can leverage existing heuristics and algorithms provided by third-party services 88 (i.e. Google maps, mapquest).
- Optionally, the routing can be performed in-vehicle. With sufficient local map data (either previously cached, or provided with external storage), routing can be quickly performed in-vehicle. This approach minimizes latency when re-routing, and can eliminate the need to use wireless bandwidth.
- Third-
party map data 88 is supported from both remote online sources, and in local databases 86 (hosted on the server 27) to provide flexible future licensing arrangements. TheNavigation Gateway 82 is a server-side platform that provides a consistent interface to access map data, regardless of its source. This interface is required to ensure that thecontrol unit 11 can continue to reliably access up to date map information even after changes to third party services. - In addition to map data, third-party value-added
services 90 can be provided through theGateway 82 to further help the driver. These services may include location specific audio information such as advertisements, visitor information, “self”-guided interactive driving tours (tourism). Additional services can use this same interface to provide dynamic information that can help make more informed route planning decisions, including traffic congestion updates, and road work. -
Aggregate information 84 from other travelers can be used to suggest alternate points of interest. “Other travelers visiting your current destination continued on to visit locations X, Y, and Z.” - Third party value-added
services 90 may also provide audio advertisements. The relevance of audio advertisements can be improved by targeting drivers traveling to specific destinations, or drivers that previously visited specific types of destinations. - Third party value-added
services 90 may also provide tourism information. Rather than a general information FM broadcast found in some cities and tourism regions, audio information can be provided to a driver to describe their surroundings as they travel between points of interest. - To minimize wireless data traffic, location specific information is selected, parsed and compressed before transmission from the
Navigation Gateway 82 to thecontrol unit 11 via the Bluetooth enabledmobile device 12. In situations where significant map information already resides locally on thecontrol unit 11, only incremental changes are compressed and sent out from theNavigation Gateway 82. - Current and past driving patterns can be optionally used to predict future travel and pre-cache relevant map information on the control unit.
-
Aggregate data 84 about direction requests and travel patterns from numerous sources can be used to both refine routing decisions, and to select helpful location specific information. This aggregate information can include web based routing queries if available, in addition to summarized GPS tracking system information and even feedback from other drivers using thesystem 10. - Referring to
FIG. 4 , thecontrol unit 11 operates as a multi-participant, mixed-initiative voice-interaction system, which obtains events from all available sources (participants). Examples of these sources include: human sources (speech, tactile input, gestures),mobile device 12 sources (incoming message, reminder),server 27 sources (software updates, asynchronous query response), or local environmental sources (GPS signals, waypoint reminders, vehicle alert/warning signals). Any of these sources could generate an event to thecontrol unit 11 at almost any time. Thecontrol unit 11 efficiently and quickly determines the priority of events. - The control unit's 11 response to events is determined using information about the current participants (i.e. which systems are connected or present?), the priority of events, and the current state of each participant. This process is important to ensure the most appropriate information is conveyed to any human participants if required, and to ensure the most appropriate action is carried out in a timely manner. For example, if an individual is interacting with the described system, and an important message arrives on a connected
mobile device 12, thecontrol unit 11 will use available information to decide when or if the human participant should be interrupted to convey the recently received information. - Information about current participants includes rules to help guide the prioritization process. These rules include both direct prioritization information such as “For human participant “B,” an incoming phone call is of highest priority” in addition to indirect or historical usage pattern information such as “Human participant “B” ignored 95% of the previous interruptions about incoming messages when listening to navigation guidance.” Other prioritization has been described above.
- Efficient Transfer of Information using Speech
- When conveying verbal information to a participant, it is logical to issue the first spoken prompt immediately, followed by subsequent prompts. Perhaps counter-intuitively, this approach is not always the most time-efficient or natural approach to convey verbal information in a natural manner within a multi-participant system. The
control unit 11 leverages unique methods to reduce the total time required to convey important verbal information in a natural manner. - The
control unit 11 introduces minor delays to selected output speech segments in an effort to minimize the total time required to communicate desired intent. Portions of this approach have similarities to Nagle's algorithm used to coalesce TCP/IP packets. This approach differs from Nagle's algorithm in its application to the human-computer interaction domain, its scheduling approach incorporating human patience, and its ability to eliminate or drop selected content to improve overall information transfer efficiency - If new, higher priority information arrives before the slight delay elapses, the pending prompt or content segment may be omitted altogether and replaced with new content based on the new, higher priority information. If the delay did not exist, the initial prompt would need to be (unnaturally) interrupted to convey the new information, or additional time would be required to wait until the initial prompt completed before conveying the new information.
- External, variable delays often exist when retrieving information. Examples of these delays include accessing variable-length message content from a
mobile device 12, or accessing information across a non-deterministic (wireless) network. Providing any human participants with verbal status information is important, but not always necessary. For example, if the spoken “please wait” message takes longer to read out loud than the time typically required to retrieve the desired information, it is more time-efficient to omit the “please wait” message altogether. The delay duration for progress or status messages is selected to balance the patience of the human participant against statistics of expected arrival times for requested information. - Internal delays may also exist. The generation and transfer of information via speech is not instantaneous. Significant time is often required to read a sentence or phase aloud. Similarly, when messages are spoken aloud, they cannot always be instantaneously interrupted and still convey intelligible and natural spoken content. An example of this scenario is an incoming phone call. When an incoming call arrives, a system can decide to: a) Announce the fact that an incoming call exists, then follow up with more detailed information about the name or number, or b) Wait a small duration of time until more information is available to announce the name of the incoming caller. The small delay introduced in (b) can reduce the total time required between the arrival of the incoming phone call and the decision made by the user to answer or reject the call.
- Voice-Guided System Installation
- Installation and other interactive processes can be simplified by using spoken information generated by the
control unit 11 being installed. This approach leverages context-relevant spoken prompts to guide an individual through the installation process. For example, the Bluetooth pairing process between thecontrol unit 11 andmobile device 12 is assisted with spoken prompts to guide the user through entry of a passkey, setup of theirmobile devices 12, and to provide verbose diagnostic information to help resolve pairing issues. - Spoken prompts are dynamically generated based on time, user input, and connection status. For example, on detection of an incoming
mobile device 12 connection, thecontrol unit 11 may prompt the user to enter a specific passkey. Alternately, instructions may be provided to describe how to use various buttons on the system to initiate the next steps in the installation process. - The verbosity of prompts may dynamically increase with the number of failed attempts, time elapsed, or combination of failed attempts in a short time interval.
- Multi-Participant Modeling and Representation
- In the
control unit 11, one or more independent, concurrent state charts are used to model the behavior of each participant. This departure from a single (common) state machine or call tree typically used for IVR systems is valuable to simplify the notation and provide a clear description of the interaction model. - These state charts are important not only to capture the flow of voice prompts, but also to capture the progress of audio through each prompt. This information is important to describe the prioritization process in which the progress of an in-progress prompt can be leveraged.
- Synchronization is explicitly enforced during prioritization of information and events.
-
FIG. 5 is an example state chart for use by thecontrol unit 11 in operating the multi-participant, mixed-initiative system ofFIG. 4 in powering up and pairing thecontrol unit 11 with a mobile device 12 (FIG. 1 ) and headset 18 (FIG. 1 ). Thecontrol unit 11 executes software that implements the state chart ofFIG. 5 . The state chart includes a plurality of states, includingstates 72 a-e, which are changed based upon events, includingevents 70 a-j, from multiple sources (participants). For example, the state chart includes a “not connected”state 72 a, a “waiting for phone (e.g. mobile device 12)”state 72 b, “waiting for handsfree (e.g. headset 18)”state 72 c, “handsfree connected”state 72 d, “discoverable state” 72 e, etc. The events include events from the multiple sources, including a command to restorefactory defaults 70 a (such as by holding down a recessed button), themobile device 12 becoming disconnected 70 b, theheadset 18 becoming disconnected 70 c, the power being switch on 70 d, any button being pressed or vehicle ignition turned on 70 e, an incoming connection from aheadset 70 f, or an incoming connection from amobile device 70 g. -
FIG. 5 also demonstrates the voice-guided system installation and pairing process. As shown inFIG. 5 , the control unit 11 (“iLane™”) provides audible step-by-step instructions and feedback during the pairing process with themobile device 12 and theheadset 18. - In accordance with the provisions of the patent statutes and jurisprudence, exemplary configurations described above are considered to represent a preferred embodiment of the invention. However, it should be noted that the invention can be practiced otherwise than as specifically illustrated and described without departing from its spirit or scope. Alphanumeric identifiers on method claim steps are for ease of reference in dependent claims and do not signify a required sequence unless otherwise specified in the claims.
Claims (18)
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AU2009227944A1 (en) | 2009-10-01 |
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