TWI452531B - System and method of notification for sequencing - Google Patents

System and method of notification for sequencing Download PDF

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TWI452531B
TWI452531B TW097118639A TW97118639A TWI452531B TW I452531 B TWI452531 B TW I452531B TW 097118639 A TW097118639 A TW 097118639A TW 97118639 A TW97118639 A TW 97118639A TW I452531 B TWI452531 B TW I452531B
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identification code
time
service
predetermined
user
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TW200949725A (en
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Thomas Lin
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Thomas Lin
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排序通知系統及方法Sorting notification system and method

本發明係有關於一種排序通知系統及方法,更具體來說,排序通知系統及方法係可以在預約服務的時候給予使用者一個明確的時間來到服務端點,來到服務端點後無須久候便可接受服務,在此明確時間以前,使用者可以自由規劃有時間限制的行程,不需一直查詢剩餘人數,不需猜測剩下多少人還要等多久,若此時間產生異動,本系統也能更新,給予使用者新的時間。The present invention relates to a sorting notification system and method. More specifically, the sorting notification system and method can give the user a clear time to come to the service endpoint when the service is reserved, and it does not take long after coming to the service endpoint. Waiting for the service, the user can freely plan the time-limited itinerary before the clear time. There is no need to keep checking the remaining number. It is not necessary to guess how many people have to wait. If this time changes, the system It can also be updated to give users new time.

目前一般民眾於醫院、銀行、郵局、或公家機關等地方處理事務,大多會設置有等候叫號系統。民眾可以在取號機台前取得序號作為排隊的依據,當顯示器顯示該序號時,更會以廣播器告知民眾前往辦理。At present, the general public handles affairs in hospitals, banks, post offices, or public offices, and most of them will have a waiting system. The public can obtain the serial number as the basis for queuing before the machine is taken. When the serial number is displayed on the display, the public will be informed by the broadcaster.

然而,各服務端每完成一民眾的事務時,才會按壓操作按鈕以通知下一位民眾前往辦理。如此不斷的重複通知,雖然可以使得服務端可以依序處理民眾的事務,但卻造成民眾必須耗費精神跟時間在醫院、銀行、郵局、或公家機關的等候區作無盡的等待而無法預知得以處理事務之明確的時間。如果民眾是在醫院的等候區,除了等候時間漫長造成心情的煩躁以外,又必須冒險忍受週遭身染重病的民眾之可能的傳染。However, each time the server completes a public affairs, it will press the operation button to notify the next person to go. Such repeated notifications can make the server handle the affairs of the people in order, but it will cause the people to spend their spirits and time waiting in the hospital, bank, post office, or public office waiting area for unpredictable processing. The clear time of the transaction. If the people are in the waiting area of the hospital, in addition to the long wait time for the irritability of the mood, they must also risk the possible infection of the people who are seriously ill.

因此。有必要提供一種可以在預約服務的同時給予使用者一個明確的時間來到接受服務而無須久候便可接受服務之系統及方 法。therefore. It is necessary to provide a system and party that can give users a clear time to receive services while waiting for services without waiting for a long time. law.

鑑於先前技術所存在的問題,本發明提供了一種排序通知系統及方法,係可以應用於服務端點的預約服務系統中,讓使用者在預約服務的時候獲得一個明確的時間,而達到來到服務端點後無須久候便可接受服務的目的及功效。In view of the problems existing in the prior art, the present invention provides a sorting notification system and method, which can be applied to a service system of a service endpoint, so that the user obtains a clear time when making a reservation, and arrives at the time. The purpose and effectiveness of the service can be accepted without waiting for a service endpoint.

本發明揭示一種排序通知系統,包括:複數電子裝置,每一電子裝置係提供使用者輸入一輸入資料,該輸入資料包括有一電子裝置位址、一第一服務項目、一預定服務日、及一偏好通知時間;一排序伺服器,係提供一第一預定排程,該排序伺服器根據輸入資料產生一識別碼,並根據第一服務項目將識別碼排入第一預定排程以預先估算一第一預定時間,並將識別碼及第一預定時間根據電子裝置位址通知使用者;以及一第一服務終端,係於預定服務日根據第一預定排程及識別碼,以辨識使用者並提供使用者服務,並請求排序伺服器將識別碼自第一預定排程中移除;其中,於預定服務日,排序伺服器係逐時估算一第一更新時間;當第一更新時間落在第一預定時間之緩衝區間內,排序伺服器於第一預定時間之偏好通知時間時將第一預定時間連同識別碼根據電子裝置位址通知使用者,俾能使第一服務終端於第一預定時間辨識使用者;當該第一更新時間未落在第一預定時間之緩衝區間內,排序伺服器將第一更新時間連同識別碼根據電子裝置位址通知使用者,俾能使第一服務終端於第一更新時間辨識使用者。The present invention discloses a sorting notification system, comprising: a plurality of electronic devices, each electronic device providing a user inputting an input data, the input data comprising an electronic device address, a first service item, a predetermined service day, and a a preference notification time; a sorting server provides a first predetermined schedule, the sorting server generates an identification code according to the input data, and outputs the identification code to the first predetermined schedule according to the first service item to estimate a first a first predetermined time, and notifying the user of the identification code and the first predetermined time according to the electronic device address; and a first service terminal for identifying the user according to the first predetermined schedule and the identification code on the predetermined service day Providing a user service, and requesting the sorting server to remove the identification code from the first predetermined schedule; wherein, on the predetermined service day, the sorting server estimates a first update time on time; when the first update time falls During the buffer interval of the first predetermined time, the sorting server sets the first predetermined time together with the identification code according to the preference notification time of the first predetermined time. The sub-device address notifies the user that the first service terminal can identify the user at the first predetermined time; when the first update time does not fall within the buffer interval of the first predetermined time, the sorting server will first update the time In conjunction with the identification code, the user is notified according to the electronic device address, so that the first service terminal can identify the user at the first update time.

本發明另一方面揭示一種排序通知方法,係應用於一排序通 知系統,該系統包括有複數電子裝置、一排序伺服器、及一第一服務終端,該排序伺服器係提供一第一預定排程。排序通知方法包括:(A)藉由每一電子裝置輸入一輸入資料,該輸入資料包括有一電子裝置位址、一第一服務項目、一預定服務日、及一偏好通知時間;(B)排序伺服器根據輸入資料產生一識別碼,並且根據第一服務項目將識別碼排入第一預定排程以預估一第一預定時間,並將識別碼及第一預定時間根據電子裝置位址通知使用者;(C)排序伺服器係於預定服務日逐時估算一第一更新時間;(D)若第一更新時間落在第一預定時間之緩衝區間內,排序伺服器於第一預定時間之偏好通知時間時將第一預定時間連同識別碼根據電子裝置位址通知使用者,並進行步驟(E),若第一更新時間未落在第一預定時間之緩衝區間內,排序伺服器將第一更新時間連同識別碼根據電子裝置位址通知使用者,並進行步驟(F);(E)第一服務終端於第一預定時間辨識識別碼並提供使用者服務,並請求排序伺服器將識別碼自第一預定排程中移除;以及(F)第一服務終端於第一更新時間辨識識別碼並提供使用者服務,並請求該排序伺服器將識別碼自第一預定排程中移除。Another aspect of the invention discloses a sorting notification method, which is applied to a sorting pass The system includes a plurality of electronic devices, a sorting server, and a first service terminal, and the sorting server provides a first predetermined schedule. The sorting notification method includes: (A) inputting an input data by each electronic device, the input data including an electronic device address, a first service item, a predetermined service day, and a preference notification time; (B) sorting The server generates an identification code according to the input data, and outputs the identification code to the first predetermined schedule according to the first service item to estimate a first predetermined time, and notifies the identification code and the first predetermined time according to the electronic device address (C) the sorting server estimates a first update time on a scheduled service day; (D) if the first update time falls within the buffer of the first predetermined time, the sorting server is at the first predetermined time When the preference notification time is, the first predetermined time is notified to the user according to the electronic device address together with the identification code, and step (E) is performed. If the first update time does not fall within the buffer interval of the first predetermined time, the sorting server will The first update time, together with the identification code, notifies the user according to the electronic device address, and performs step (F); (E) the first service terminal identifies the identification code and provides user service at the first predetermined time And requesting the sorting server to remove the identification code from the first predetermined schedule; and (F) the first service terminal identifying the identification code and providing user service at the first update time, and requesting the sorting server to identify the code from Removed in the first scheduled schedule.

本發明之上述及其他面向、特徵及優勢將在以下各種更特定之範例實施例的詳述及伴隨圖式下更易明瞭,其中相同的參考編號通常表示本發明之範例實施例中的相同構件。另外並需瞭解的是,本發明並不限於特定實施例的細節描述。The above and other aspects, features, and advantages of the present invention will become more apparent from the detailed description of the embodiments of the invention. It is further to be understood that the invention is not limited to the details of the specific embodiments.

圖1顯示一種依照本發明一較佳實施例的排序通知系統100之示意圖。本排序通知系統100包括有複數電子裝置11、一排序 伺服器20、一第一服務終端22、一第二服務終端23、一電腦輔助服務終端24、一標籤給予機台25、一文字識別主機211、一語音識別主機212、及一第三服務終端26。在此需注意的是,本排序通知系統100係可同時接受複數電子裝置11的輸入,但在此僅針對其中一電子裝置11說明,故其他電子裝置(如虛線所示)就不多作贅述。在本排序通知系統100中,電子裝置11係透過一電信網路IA連接文字識別主機211及語音識別主機212,而排序伺服器20係透過一區域網路IB連接第一服務終端22、第二服務終端23、電腦輔助服務終端24、標籤給予機台25、及第三服務終端26,但本發明並不以此為限。1 shows a schematic diagram of a ranking notification system 100 in accordance with a preferred embodiment of the present invention. The sorting notification system 100 includes a plurality of electronic devices 11, a sort The server 20, a first service terminal 22, a second service terminal 23, a computer auxiliary service terminal 24, a label giving station 25, a text recognition host 211, a voice recognition host 212, and a third service terminal 26 . It should be noted that the sorting notification system 100 can simultaneously accept the input of the plurality of electronic devices 11, but only one of the electronic devices 11 is described herein, so other electronic devices (shown by dashed lines) are not described in detail. . In the sorting notification system 100, the electronic device 11 connects the text recognition host 211 and the voice recognition host 212 through a telecommunication network IA, and the sorting server 20 connects the first service terminal 22 and the second through a regional network IB. The service terminal 23, the computer auxiliary service terminal 24, the label giving station 25, and the third service terminal 26 are not limited thereto.

電子裝置11係提供使用者0輸入一輸入資料。在本實施例中電子裝置11係為行動電話。此外,上述輸入資料係包括有電子裝置位址、第一服務項目、預定服務日、及偏好通知時間。在本實施例中輸入資料係為一文字訊息M1,但本發明並不以此為限,亦可為一語音訊息。The electronic device 11 provides the user 0 to input an input data. In the present embodiment, the electronic device 11 is a mobile phone. In addition, the input data includes an electronic device address, a first service item, a predetermined service day, and a preference notification time. In this embodiment, the input data is a text message M1, but the invention is not limited thereto, and may also be a voice message.

文字識別主機211係具有文字比對轉譯功能,可透過電信網路IA連接電子裝置11以接收經由電子裝置11之文字訊息M1轉為電腦可讀格式。舉例而言,使用者0輸入的是“五月十二日台北榮民總醫院陳德禮醫師門診”的文字訊息,文字識別主機211即可針對「台北榮民總醫院」、「陳德禮」及「門診」三個有關服務項目的關鍵詞及「五月十二日」有關預定服務日的關鍵詞轉為電腦可讀格式。在本實施例中文字識別主機211係透過電信網路IA連接電子裝置11,但熟此技藝者當知在其它實施例中亦可以實施為其它連接方式,例如網際網路。The text recognition host 211 has a text comparison translation function, and can connect to the electronic device 11 via the telecommunication network IA to receive the text message M1 via the electronic device 11 into a computer readable format. For example, User 0 enters the text message of "Mr. Chen Deli, Taipei Veterans General Hospital on May 12". The text recognition host 211 can target "Taipei Veterans General Hospital", "Chen Deli" and "Outpatient Service". The keywords of the three related service items and the keywords on the "May 12th" related scheduled service days were converted into computer-readable formats. In the present embodiment, the character recognition host 211 is connected to the electronic device 11 via the telecommunication network IA. However, those skilled in the art will be able to implement other connection methods, such as the Internet, in other embodiments.

語音識別主機212係具有語音比對轉譯功能,可透過電信網路IA連接電子裝置11。當電子裝置11之輸入資料為語音訊息時,語音識別主機212在接收語音訊息後可轉為電腦可讀格式。舉例而言,使用者0可依循電話語音指引的電話語音操作,致使語音識別主機212將相關的關鍵詞轉為電腦可讀格式。The voice recognition host 212 has a voice comparison translation function, and can connect to the electronic device 11 through the telecommunication network IA. When the input data of the electronic device 11 is a voice message, the voice recognition host 212 can convert to a computer readable format after receiving the voice message. For example, User 0 can follow the telephone voice operation directed by the telephone voice, causing the voice recognition host 212 to convert the relevant keywords into a computer readable format.

排序伺服器20係提供一第一預定排程、一第二預定排程及一第三預定排程。在本實施例中排序伺服器20係限制識別碼同時排入不同預定排程的上限。舉例而言,管理者可設定排序伺服器20限制每一識別碼只能同時排入兩個預定排程時,具有識別碼之使用者0將至多僅能同時排入兩個排程中。此外,排序伺服器20可透過文字識別主機211及語音識別主機212連接電子裝置11,使得排序伺服器20可根據輸入資料產生一識別碼,並根據第一服務項目將識別碼排入第一預定排程以預先估算一第一預定時間,並將識別碼及第一預定時間根據電子裝置11之位址通知使用者0。此外,排序伺服器20可於預定服務日逐時估算一第一更新時間。在本實施例中,識別碼排入第二預定排程或第三預定排程的相關說明與前述相同,故在此並不多作贅述。此外,在此實施例中,本系統提供使用者0之識別碼,並非一單純的連續流水號,可以同時登錄多個看診檢查服務而不會混淆。The sorting server 20 provides a first predetermined schedule, a second predetermined schedule, and a third predetermined schedule. In the present embodiment, the sorting server 20 limits the identification code to the upper limit of different predetermined schedules at the same time. For example, the administrator can set the sorting server 20 to limit each identification code to only two scheduled schedules at the same time, and the user 0 with the identification code can only be discharged into at least two schedules at the same time. In addition, the sorting server 20 can connect the electronic device 11 through the text recognition host 211 and the voice recognition host 212, so that the sorting server 20 can generate an identification code according to the input data, and output the identification code into the first reservation according to the first service item. The scheduling is to pre-estimate a first predetermined time, and the identification code and the first predetermined time are notified to the user 0 according to the address of the electronic device 11. In addition, the sorting server 20 can estimate a first update time on a scheduled service day. In the present embodiment, the description of the identification code being inserted into the second predetermined schedule or the third predetermined schedule is the same as the foregoing, and thus is not described herein. In addition, in this embodiment, the system provides the identification code of the user 0, which is not a simple continuous serial number, and can be logged into multiple inspection services at the same time without confusion.

本實施例中的第一預定時間是根據第一預定排程的初始狀態而預先估算,亦即第一預定排程排定下的狀態而預先估算使用者0可以被服務的第一預定時間,其估算方式係由統計資料衍生的簡易的算術平均數、排隊理論計算出的布阿松分佈、或是利用美國專利US 6,370,231所提的方法。此外,第一更新時間或第一更新 時間可利用排序伺服器所紀錄的個別看診時間資料估算,且第一更新時間係根據第一預定排程的逐時狀態而逐時估算,亦即第一預定排程隨著時間變動下的狀態而逐時估算使用者0可以被服務的第一更新時間。The first predetermined time in this embodiment is pre-estimated according to the initial state of the first predetermined schedule, that is, the state under the first predetermined schedule, and the first predetermined time that the user 0 can be served is estimated in advance. The estimation method is a simple arithmetic mean derived from statistical data, a Buzason distribution calculated by queuing theory, or a method proposed by US Pat. No. 6,370,231. In addition, the first update time or the first update The time can be estimated by using the individual visit time data recorded by the sorting server, and the first update time is estimated on a time-by-time basis according to the time-by-time state of the first predetermined schedule, that is, the first predetermined schedule changes with time. The status and the first update time at which the user 0 can be served is estimated on a time-by-time basis.

第一服務終端22在本實施例中係可為腸胃科門診的電腦,其係於預定服務日根據請求排序伺服器20之第一預定排程及識別碼,當使用者0攜帶識別碼前來看診時,可以辨識使用者0之識別碼並提供使用者0服務,並請求排序伺服器20將識別碼自第一預定排程中移除。此外,第一服務終端22還可以向排序伺服器20請求而獲得第一預定排程之組成,而預先知道排程中其他使用者,以預作醫生看診服務前的準備,亦或可告知醫藥護人員即將來到的使用者,避免閒雜人等混入或準備相關物品等。再者,第一服務終端22係可紀錄提供識別碼對應之使用者0服務始末之一服務時間,並回傳排序伺服器20,提供日後排序伺服器20預先估算第一預定時間,但本發明並不以此為限,亦可視情形更另外預先估算第一更新時間。In this embodiment, the first service terminal 22 is a computer for a gastroenterology clinic, which sorts the first predetermined schedule and identification code of the server 20 according to the request on a predetermined service day, and when the user 0 carries the identification code At the time of the visit, the ID of the user 0 can be identified and the user 0 service is provided, and the sorting server 20 is requested to remove the identification code from the first predetermined schedule. In addition, the first service terminal 22 may also request the sorting server 20 to obtain the composition of the first predetermined schedule, and know in advance the other users in the schedule to prepare for the pre-doctor service, or may inform The users who are coming to the medical care staff will avoid mixing or preparing related items. Furthermore, the first service terminal 22 can record one of the service times of the user 0 service corresponding to the identification code, and return the sorting server 20 to provide the future sorting server 20 to estimate the first predetermined time in advance, but the present invention It is not limited to this, and the first update time may be estimated in advance according to the situation.

第二服務終端23係可提供使用者0服務,在本實施例中係可為藥局的電腦。當第一服務終端22向排序伺服器20請求將識別碼排入第二預定排程,第二服務終端23係可於預定服務日根據請求排序伺服器20之第二預定排程及識別碼,當使用者0攜帶識別碼前來領藥時,以辨識使用者0之識別碼並提供使用者0領藥服務,並請求排序伺服器20將識別碼自第二預定排程中移除。The second service terminal 23 can provide the user 0 service, and in this embodiment, it can be a computer of the pharmacy. When the first service terminal 22 requests the sorting server 20 to arrange the identification code into the second predetermined schedule, the second service terminal 23 can sort the second predetermined schedule and the identification code of the server 20 according to the request on the predetermined service day. When the user 0 carries the identification code to pick up the medicine, the identification code of the user 0 is recognized and the user 0 drug service is provided, and the sorting server 20 is requested to remove the identification code from the second predetermined schedule.

電腦輔助服務終端24係可提供使用者0收費服務,在本實施 例中係可為批價櫃檯的電腦。於第一服務終端22傳回對應識別碼之一收費訊息至排序伺服器20後,電腦輔助服務終端24可於使用者0攜帶識別碼前來時,辨識使用者0之識別碼,向排序伺服器20請求收費訊息。The computer auxiliary service terminal 24 can provide the user 0 charging service, in this implementation In the case, it can be a computer at the rating counter. After the first service terminal 22 returns a charging message corresponding to one of the identification codes to the sorting server 20, the computer auxiliary service terminal 24 can identify the identification code of the user 0 when the user 0 carries the identification code, and sends the identification code to the sorting servo. The device 20 requests a charging message.

標籤給予機台25係提供使用者0載有識別碼且可機讀之一標籤251。在本實施例中標籤251係可為RFID標籤。舉例而言,使用者0可在標籤給予機台25前提供識別碼辨識後,標籤給予機台25向排序伺服器20請求確認識別碼以提供使用者0標籤251。如此一來,第一服務終端22、第二服務終端23、第三服務終端26(將敘述於後)、及電腦輔助服務終端24讀取標籤251可於使用者0攜帶識別碼前來時,亦即使用者0攜帶載有識別碼且可機讀之一標籤251時,辨識使用者0之識別碼,提供使用者0服務。The tag giving machine 25 provides one of the tags 251 that the user 0 carries the identification code and is machine readable. In this embodiment, the tag 251 can be an RFID tag. For example, after the user 0 provides the identification code identification before the label is given to the machine 25, the label giving the machine 25 requests the sorting server 20 to confirm the identification code to provide the user 0 label 251. In this way, the first service terminal 22, the second service terminal 23, the third service terminal 26 (described later), and the computer-assisted service terminal 24 read the tag 251 when the user 0 carries the identification code. That is, when the user 0 carries a tag 251 that carries the identification code and can be machine-readable, the identification code of the user 0 is recognized, and the user 0 service is provided.

第三服務終端26係可在不同於預定服務日之一預定再服務日對使用者0提供服務。上述預定再服務日在時間上係在預定服務日之後。在本實施例中第三服務終端26係可為超音波檢查科的電腦。當第一服務終端22向排序伺服器20請求將識別碼排入第三預定排程,第三服務終端26於預定再服務日根據請求排序伺服器20之第三預定排程及識別碼,於使用者0攜帶識別碼前來作超音波檢查時,辨識識別碼並提供使用者0服務,並請求排序伺服器20將識別碼自第三預定排程中移除。舉例而言,於腸胃科門診看診完畢後,該門診醫生想替使用者0安排下次門診時間前作超音波檢查,則腸胃科門診電腦將會立刻將使用者0之識別碼排入下次門診時間之超音波檢查科之預定排程,以節省使用者0在排隊上所花費的時間。The third service terminal 26 can provide service to the user 0 on a predetermined re-service date different from one of the predetermined service days. The above-mentioned scheduled re-service day is timed after the scheduled service day. In the present embodiment, the third service terminal 26 can be a computer of the Ultrasonic Inspection Division. When the first service terminal 22 requests the sorting server 20 to discharge the identification code into the third predetermined schedule, the third service terminal 26 sorts the third predetermined schedule and the identification code of the server 20 according to the request on the predetermined re-service date. When the user 0 carries the identification code to perform the ultrasonic inspection, the identification code is recognized and the user 0 service is provided, and the sorting server 20 is requested to remove the identification code from the third predetermined schedule. For example, after the outpatient visit to the gastroenterology clinic, the outpatient doctor wants to make a supersonic examination before the next outpatient time for the user 0, then the gastroenterology clinic computer will immediately assign the user 0 identification code to the next time. The scheduled schedule of the Ultrasonic Examination Section at the outpatient time to save the time spent by the user 0 on the queue.

圖2及3顯示依照本發明一較佳實施例的排序通知系統流程圖。接下來有關本實施例之排序通知方法說明,請一併參考圖1。本方法排序通知方法係先藉由每一電子裝置11輸入包括有電子裝置位址、第一服務項目、預定服務日、及偏好通知時間之輸入資料(S21)。然後,排序伺服器20再根據所輸入資料產生識別碼,並且根據第一服務項目將識別碼排入第一預定排程以預估第一預定時間,並將識別碼及第一預定時間根據電子裝置位址通知使用者0(S22)。2 and 3 show a flow chart of a sort notification system in accordance with a preferred embodiment of the present invention. Next, regarding the description of the sort notification method of this embodiment, please refer to FIG. 1 together. The method of order sorting notification first inputs input data including an electronic device address, a first service item, a predetermined service day, and a preference notification time by each electronic device 11 (S21). Then, the sorting server 20 generates an identification code according to the input data, and outputs the identification code into the first predetermined schedule according to the first service item to estimate the first predetermined time, and the identification code and the first predetermined time are according to the electronic The device address notifies the user 0 (S22).

接者,排序伺服器20於預定服務日,逐時估算第一更新時間(S23),以提供更準確的服務時間給使用者0。當於預定服務日來到時,伴隨第一更新時間有無落在第一預定時間之緩衝區間內的狀況,接下來的流程又可以分為以下兩種情況。In succession, the sorting server 20 estimates the first update time (S23) on a scheduled service day to provide a more accurate service time to the user 0. When the scheduled service day arrives, with or without the first update time falling within the buffer zone of the first predetermined time, the following flow can be further divided into the following two cases.

第一種情況即是第一更新時間落在第一預定時間之緩衝區間內,則排序伺服器20會於第一預定時間之偏好通知時間時將第一預定時間連同識別碼根據電子裝置位址通知使用者0(S241)。In the first case, the first update time falls within the buffer interval of the first predetermined time, and the sorting server 20 sets the first predetermined time together with the identification code according to the electronic device address at the first predetermined time preference notification time. The user 0 is notified (S241).

第二種情況即是第一更新時間未落在第一預定時間之緩衝區間內,則排序伺服器20原則上係將第一更新時間連同識別碼根據電子裝置位址通知使用者0(S242)。但是,第一更新時間未落在第一預定時間之緩衝區間內的狀況會因為第一預定時間之偏好通知時間晚於第一更新時間,使得排序伺服器20立即將第一更新時間連同識別碼根據電子裝置位址通知使用者0(S2421);或者是會因為第一預定時間之偏好通知時間早於第一更新時間,使得排序伺服器20於第一預定時間之偏好通知時間時將第一更新時間連同識 別碼根據電子裝置位址通知使用者0(S2422),如圖4所示。如此一來,使用者0在收到通知後即可攜帶識別碼至標籤給予機台25辨識,待標籤給予機台25向排序伺服器20請求確認識別碼,取得載有識別碼且可機讀之標籤251(S25)。再一次需注意的是,使用者0可持標籤251於後續步驟中的第一服務終端22、第二服務終端23、第三服務終端26、及電腦輔助服務終端24被讀取以辨識出識別碼。In the second case, the first update time does not fall within the buffer interval of the first predetermined time, and the sorting server 20 in principle notifies the user 0 according to the electronic device address with the first update time (S242). . However, the condition that the first update time does not fall within the buffer interval of the first predetermined time may be because the preference notification time of the first predetermined time is later than the first update time, so that the sorting server 20 immediately sets the first update time together with the identification code. Notifying the user 0 according to the electronic device address (S2421); or because the preference notification time of the first predetermined time is earlier than the first update time, so that the sorting server 20 will firstly notify the time at the first predetermined time Update time together with knowledge The unique code notifies the user 0 according to the address of the electronic device (S2422), as shown in FIG. In this way, after receiving the notification, the user 0 can carry the identification code to the label to the machine station 25 for identification, and the label giving machine 25 requests the sorting server 20 to confirm the identification code, and obtains the identification code and is machine readable. Label 251 (S25). It should be noted that the user 0 can read the identification of the first service terminal 22, the second service terminal 23, the third service terminal 26, and the computer auxiliary service terminal 24 in the subsequent steps to identify the identification. code.

然後,對應第一種情況時,第一服務終端22於該第一預定時間辨識識別碼並提供使用者0服務,並請求排序伺服器20將識別碼自第一預定排程中移除(S261)。對應第二種情況時,第一服務終端22才於第一更新時間辨識識別碼並提供使用者0服務,並請求排序伺服器20將識別碼自第一預定排程中移除(S262)。Then, corresponding to the first case, the first service terminal 22 recognizes the identification code and provides the user 0 service at the first predetermined time, and requests the sorting server 20 to remove the identification code from the first predetermined schedule (S261 ). Corresponding to the second case, the first service terminal 22 recognizes the identification code and provides the user 0 service at the first update time, and requests the sorting server 20 to remove the identification code from the first predetermined schedule (S262).

舉例而言,使用者0在預估從自己家中到醫院的時間大約是25分鐘,因此使用者0輸入“五月十二日三十分鐘前通知至腸胃科門診看診”的偏好,並且選擇以簡訊通知。因此,系統即通知使用者0大約在預約當天(五月十二日)的早上10:40可以看到病,且一獨特之識別碼為23421,系統將於預約當天的早上10:10通知。如果看診速度和系統預期的相近,使用者0就會在預約當天的10:10分收到簡訊,以簡訊告知他10:40可以看到病。但是,如果醫師看診速度緩慢,10:10分的時候,還有很多人候診,系統重新預估結果為使用者0可以在11:30看到病。於是系統會在10:10分通知使用者0可以在11:30看到病,使用者0看到了簡訊,就知道大概要在11:05出門。又如果預約當天下雨,有很多預約的人逾時未到,所以系統在9點的時候,對於當前況重新預估使用者0 可在9:20看到病,此時系統立即通知使用者0,告訴使用者0於9:20可以看到病,而且原來的預約仍有效,在10:40前到醫院,等待人數都不會很多,使用者0很快就可以看到病。因此,使用者0在收到通知後,前往醫院,並標籤給予機台25取得載有識別碼且可機讀之標籤251以於腸胃科門診接受看診服務。然而,熟此技藝者當知在其它實施例中亦可以讓使用者0在收到簡訊時,可再按下代表確認之按鍵或回覆簡訊後,使得系統認定使用者0會來;或是使用者0來到醫院後,在現場掛號的機台中輸入自己的識別碼後,使得系統也認定使用者0會來。For example, user 0 is estimated to be about 25 minutes from his home to the hospital, so user 0 enters the preference of "notifying to the gastroenterology clinic 30 minutes before May 12," and chooses Notify by SMS. Therefore, the system informs the user that the disease can be seen at about 10:40 in the morning of the appointment (May 12), and a unique identification number is 23421, and the system will notify 10:10 in the morning of the appointment. If the visit rate is similar to the system expectation, User 0 will receive a newsletter at 10:10 on the day of the appointment, and inform him that he can see the disease at 10:40. However, if the doctor visits slowly, at 10:10, there are still many people waiting for the patient. The system re-estimates that the user can see the disease at 11:30. So the system will notify the user at 10:10, 0 can see the disease at 11:30, user 0 sees the newsletter, and knows that it will go out at 11:05. If the appointment is raining that day, there are a lot of people who have made an appointment, but the system will re-estimate the user for the current situation at 9 o'clock. Can see the disease at 9:20, the system immediately informs the user 0, tells the user 0 can see the disease at 9:20, and the original appointment is still valid, go to the hospital before 10:40, waiting for the number of people There will be a lot, and user 0 will soon see the disease. Therefore, after receiving the notification, the user 0 goes to the hospital, and the label is given to the machine 25 to obtain the machine-readable label 251 carrying the identification code for receiving the consultation service in the gastroenterology clinic. However, those skilled in the art are aware that in other embodiments, the user 0 can press the button for confirming the confirmation or reply to the message after receiving the message, so that the system determines that the user 0 will come; or After the person 0 came to the hospital, after entering the ID number in the machine registered on the site, the system also determined that the user 0 would come.

接著,第一服務終端22會向排序伺服器20請求將識別碼排入第二預定排程(S27)。然後,第二服務終端於該預定服務日根據第二預定排程及識別碼,以辨識識別碼並提供使用者0服務,並請求排序伺服器20將識別碼自第二預定排程中移除(S28)。除了進行S27此外,第一服務終端22傳回對應識別碼之一收費訊息至排序伺服器20(S29)。再經由電腦輔助服務終端24辨識識別碼後,向排序伺服器20請求收費訊息(S30)。例如,使用者0看診完畢,醫師開始看下一個病人,系統將使用者0排入領藥的隊列。因為一藥局可能處理多處診間的處方,憑系統給予的一個獨特識別碼,可以同時整合來自多個診間看診完畢排入領藥的順序而不混淆。系統也會告知藥師調劑的領藥順序。根據領藥的隊列,系統預估使用者0大約25分後可到藥局領藥,並且通知使用者0。在領藥前使用者0即可到批價櫃檯前依據收費訊息而進行繳費,不會浪費時間白白等待。因此,本系統可連續性的排入隊列,簡化看診領藥的流程,也可利用機器自動掛號和繳費,達到節省人力成本的效果。Next, the first service terminal 22 requests the sorting server 20 to queue the identification code into the second predetermined schedule (S27). Then, the second service terminal identifies the identification code and provides the user 0 service according to the second predetermined schedule and the identification code on the predetermined service day, and requests the sorting server 20 to remove the identification code from the second predetermined schedule. (S28). In addition to performing S27, the first service terminal 22 returns a charging message corresponding to one of the identification codes to the sorting server 20 (S29). After the identification code is recognized by the computer-assisted service terminal 24, the charging server 20 is requested to request a charging message (S30). For example, after the user 0 sees the doctor, the doctor begins to look at the next patient, and the system discharges the user 0 into the drug-collecting queue. Because a pharmacy may handle multiple prescriptions, a unique identification code given by the system can simultaneously integrate the order of drug receipt from multiple clinics without confusion. The system will also tell the pharmacist to adjust the order of the drug. According to the queue of the drug, the system estimates that the user can take the medicine to the pharmacy for about 25 minutes and notify the user 0. Before the drug is taken, the user can go to the rating counter to pay the fee according to the charging message, and will not waste time waiting in vain. Therefore, the system can be continuously queued, simplifying the process of seeing the drug, and also using the machine to automatically register and pay the fee, thereby achieving the effect of saving labor costs.

此外,第一服務終端22亦可向排序伺服器20請求將識別碼排入第三預定排程(S31)。第三服務終端26於不同於預定服務日之一預定再服務日根據第三預定排程及識別碼,以辨識識別碼並提供使用者0服務,並請求排序伺服器20將識別碼自第三預定排程中移除(S32)。例如,使用者0於腸胃科門診看診完畢後,醫生想替使用者0安排下次門診前作超音波檢查,則系統中腸胃科門診電腦將會將使用者0之識別碼排入下一預約日之超音波檢查科之預定排程。In addition, the first service terminal 22 may also request the sorting server 20 to queue the identification code into the third predetermined schedule (S31). The third service terminal 26 identifies the identification code and provides the user 0 service according to the third predetermined schedule and identification code on one of the predetermined re-service days different from the predetermined service day, and requests the sorting server 20 to identify the code from the third. Removed from the scheduled schedule (S32). For example, after the user 0 has finished the consultation in the gastroenterology clinic, the doctor wants to arrange for the ultrasound examination before the next clinic for the user 0, then the system of the gastroenterology clinic computer will assign the user 0 identification code to the next appointment. The scheduled schedule of the Ultrasonic Inspection Division of the day.

本發明,排序通知系統100可以在預約掛號的時候給予使用者一個明確的時間來到醫院,來到醫院後無須久候便可看到病,在此明確時間以前,使用者可以自由規劃有時間限制的行程。無需等候通知簡訊,不需一直查詢剩餘人數,不需猜測剩下多少人還要等多久。因為醫療服務的時間因病情的個別差異相當之大,等待時間時常產生異動,本系統根據現場情況進行更新,給予使用者新的可看到診的時間。According to the present invention, the order notification system 100 can give the user a clear time to come to the hospital when the appointment is registered, and it is not necessary to wait until the hospital can see the disease. Before the clear time, the user can freely plan to have time. Limited travel. There is no need to wait for notifications, no need to keep checking the remaining number, no need to guess how many people will have to wait. Because the time of medical service varies greatly depending on the individual condition, and the waiting time often changes, the system is updated according to the situation on the spot, giving the user a new time to see the diagnosis.

此外,本排序通知系統100更可以自動蒐集各個醫師不同的習慣、個人看診時間和習慣,達到更精準的預測等待時間。因為醫院裡面各個醫師,各種檢查,各個藥師,完成一個病人的工作量均有其不同的花費時間。例如,電腦斷層做一次大概是20分鐘,X光大概是5分鐘,且每家醫療院所又會有所差異,此統計若由人工完成,既龐大又耗時。又例如,使用者習慣看內科的郭醫師,因為郭醫師長期看他的病,所以對於他的身體情況相當清楚,看診時郭醫師不需要重新問診,詳細詢問過去病史、家族病史和藥物使用史等等必要資訊,僅需對他最近新的病症做處理,所費時 間較初診少很多。但如果某一天郭醫帥請假出國,而使用者掛不到郭醫師的診,所以掛了楊醫帥的診,楊醫師第一次看他,就需要比郭醫帥多的時間瞭解使用者之健康情況。一個人的健康情況若維持在穩定的情況,如長期服藥控制高血壓的病人,則該病人每次看診的時間會相近。依個別醫師和個別病患紀錄的看診時間紀錄可更正確的預測使用者的等待時間(也就是醫師服務其他病人的時間),減少使用者必須至現場等待的時間。除此之外,藉此也可以管理醫師瞭解醫師看診時間,或是個別藥師配藥所需的時間。藉此可以瞭解人手是否足夠支應病人量。或瞭解某些診別,少有人來看,不需要開這麼多診。例如,吳醫帥在禮拜一和五的診都各只有20人,10點就沒有病人,或是病人來的稀稀疏疏,則管理者可以確實掌握這個情況,可以將吳醫師的兩診併為一診。又例如,掌握抽血站配置的人員實際的工作情形,可以派出適當的人手。In addition, the sorting notification system 100 can automatically collect different habits, personal visit time and habits of each doctor to achieve a more accurate prediction waiting time. Because of the various doctors in the hospital, various examinations, and each pharmacist, the workload of completing a patient has different time spent. For example, a computerized tomography is about 20 minutes, X-ray is about 5 minutes, and each medical institution will be different. If the statistics are done manually, it is huge and time consuming. For example, the user is accustomed to seeing Dr. Guo from the Department of Internal Medicine. Because Dr. Guo has been looking at his illness for a long time, his physical condition is quite clear. When he sees a doctor, Dr. Guo does not need to re-examine the patient, and asks in detail about past medical history, family history and drug use. History and other necessary information, only need to deal with his recent new illness, it takes time It is much less than the initial diagnosis. However, if Guo doctors leave for a certain day, and the user can't hang up Dr. Guo's consultation, Yang Yangshuai's diagnosis is hanged. When Dr. Yang sees him for the first time, he needs more time than Guo Zhishuai to understand the health of the user. If a person's health is maintained in a stable condition, such as a patient who has long-term medication to control high blood pressure, the patient will see each visit at a similar time. The time record of individual doctors and individual patient records can more accurately predict the waiting time of the user (that is, the time the physician serves other patients), reducing the time that the user must wait on site. In addition, it is also possible to manage the physician's understanding of the doctor's visit time or the time required for individual pharmacists to dispense the medicine. This can be used to understand whether the human hand is sufficient to support the patient. Or know some clinics, few people look at it, do not need to open so many clinics. For example, Wu Zhishuai has only 20 people in each of the clinics on Monday and Friday. There are no patients at 10:00, or the patients are sparse and sparse. The manager can really grasp the situation and can treat the two doctors of Wu. Diagnosis. For example, if the actual working conditions of the personnel of the blood pumping station are mastered, an appropriate manpower can be dispatched.

再者,排序通知系統100可以掌握不會到現場的人數,將這些人移出等待的隊列,修正預估等待時間。對於逾時未到的使用者也能適時移出候診的隊列,以免影響新進者的權益。對於暫時不在候診區但仍在醫院附近的使用者,系統不會跳過這些使用者,因而保護這些使用者的權益。對於預約不來又不取消的使用者,也能紀錄,形成一個黑名單,限制預約掛號的功能。Furthermore, the ranking notification system 100 can grasp the number of people who are not going to the scene, move these people out of the waiting queue, and correct the estimated waiting time. For users who have not arrived in time, they can also move out of the waiting queue in time to avoid affecting the rights of newcomers. For users who are temporarily not in the waiting area but still in the vicinity of the hospital, the system will not skip these users and thus protect the rights of these users. For users who do not make an appointment and do not cancel, they can also record and form a blacklist to limit the function of appointment registration.

綜上所述,熟此技藝者當可知,上述之實施例僅係用以描述本發明,然本發明並不限於以上特定實施例的描述,本發明的申請專利範圍係欲包含所有此類修改與變化,以能真正符合本發明之精神與範圍。In view of the above, it will be apparent to those skilled in the art that the above-described embodiments are only used to describe the present invention, but the invention is not limited to the description of the specific embodiments above, and the scope of the invention is intended to cover all such modifications. And variations to truly conform to the spirit and scope of the present invention.

100‧‧‧排序通知系統100‧‧‧Sort notification system

11‧‧‧電子裝置11‧‧‧Electronic devices

20‧‧‧排序伺服器20‧‧‧ sorting server

22‧‧‧第一服務終端22‧‧‧First service terminal

23‧‧‧第二服務終端23‧‧‧Second service terminal

24‧‧‧電腦輔助服務終端24‧‧‧Computer Aided Service Terminal

25‧‧‧標籤給予機台25‧‧‧ Labels given to the machine

26‧‧‧第三服務終端26‧‧‧ third service terminal

211‧‧‧文字識別主機211‧‧‧Text recognition host

212‧‧‧語音識別主機212‧‧‧Voice recognition host

IA‧‧‧電信網路IA‧‧‧Telecom network

IB‧‧‧區域網路IB‧‧‧Regional Network

M1‧‧‧文字訊息M1‧‧‧ text message

0‧‧‧使用者0‧‧‧Users

251‧‧‧標籤251‧‧‧ label

圖1顯示一種依照本發明具體實施例之系統圖;圖2及3顯示一種依照本發明具體實例之方法流程圖;以及圖4顯示一種依照本發明具體實例之細部流程圖。1 shows a system diagram in accordance with an embodiment of the present invention; FIGS. 2 and 3 show a flow chart of a method in accordance with an embodiment of the present invention; and FIG. 4 shows a detailed flow chart in accordance with an embodiment of the present invention.

100‧‧‧通知系統100‧‧‧Notification System

11‧‧‧電子裝置11‧‧‧Electronic devices

20‧‧‧排序伺服器20‧‧‧ sorting server

22‧‧‧第一服務終端22‧‧‧First service terminal

23‧‧‧第二服務終端23‧‧‧Second service terminal

24‧‧‧電腦輔助服務終端24‧‧‧Computer Aided Service Terminal

25‧‧‧標籤給予機台25‧‧‧ Labels given to the machine

26‧‧‧第三服務終端26‧‧‧ third service terminal

211‧‧‧文字識別主機211‧‧‧Text recognition host

212‧‧‧語音識別主機212‧‧‧Voice recognition host

IA‧‧‧電信網路IA‧‧‧Telecom network

IB‧‧‧區域網路IB‧‧‧Regional Network

M1‧‧‧文字訊息M1‧‧‧ text message

0‧‧‧使用者0‧‧‧Users

251‧‧‧標籤251‧‧‧ label

Claims (26)

一種排序通知系統,包括:複數電子裝置,每一電子裝置係提供使用者輸入一輸入資料,該輸入資料包括有一電子裝置位址、一第一服務項目、一預定服務日、及一偏好通知時間;一排序伺服器,係提供一第一預定排程,該排序伺服器根據該輸入資料產生一識別碼,並根據該第一服務項目將該識別碼排入該第一預定排程以預先估算一第一預定時間,並將該識別碼及該第一預定時間根據該電子裝置位址通知使用者;以及一第一服務終端,係於該預定服務日根據該第一預定排程及該識別碼,以辨識該使用者並提供使用者服務,並請求該排序伺服器將該織別碼自該第一預定排程中移除;其中,於該預定服務日,該排序伺服器係逐時估算一第一更新時間;當該第一更新時間落在第一預定時間之緩衝區間內,該排序伺服器於該第一預定時間之該偏好通知時間時將該第一預定時間連同該識別碼根據該電子裝置位址通知使用者,俾能使該第一服務終端於該第一預定時間辨識該使用者;當該第一更新時間未落在第一預定時間之緩衝區間內,該排序伺服器將該第一更新時間連同該識別碼根據該電子裝置位址通知使用者,俾能使該第一服務終端於該第一更新時間辨識該使用者。A sorting notification system comprising: a plurality of electronic devices, each electronic device providing a user inputting an input data, the input data comprising an electronic device address, a first service item, a predetermined service day, and a preference notification time a sorting server, which provides a first predetermined schedule, the sorting server generates an identification code according to the input data, and outputs the identification code to the first predetermined schedule according to the first service item to estimate in advance a first predetermined time, and notifying the user of the identification code and the first predetermined time according to the electronic device address; and a first service terminal according to the first predetermined schedule and the identification on the predetermined service day a code to identify the user and provide a user service, and request the sorting server to remove the weaving code from the first predetermined schedule; wherein, on the predetermined service day, the sorting server is timed Estimating a first update time; when the first update time falls within a buffer between the first predetermined time, the preference notification time of the sorting server at the first predetermined time Notifying the user of the first predetermined time and the identification code according to the electronic device address, so that the first service terminal can identify the user at the first predetermined time; when the first update time does not fall in the first During the buffer time of the predetermined time, the sorting server notifies the user of the first update time and the identification code according to the electronic device address, so that the first service terminal can identify the user at the first update time. 如申請專利範圍第1項所述之系統,其中該第一更新時間未落在第一預定時間之緩衝區間內係包括該第一預定時間之該偏好通知時間晚於該第一更新時間,使得該排序伺服器立即將該第一更新時間連同該識別碼根據該電子裝置位址通知使用者。The system of claim 1, wherein the first update time does not fall within the buffer interval of the first predetermined time, and the preference notification time including the first predetermined time is later than the first update time, such that The sorting server immediately notifies the user of the first update time along with the identification code based on the electronic device address. 如申請專利範圍第1項所述之系統,其中該第一預定時間不等於該第一更新時間係包括該第一預定時間之該偏好通知時間早於該第一更新時間,使得該排序伺服器於該第一預定時間之該偏好通知時間時將該第一更新時間連同該識別碼根據該電子裝置位址通知使用者。The system of claim 1, wherein the first predetermined time is not equal to the first update time, the preference notification time including the first predetermined time is earlier than the first update time, so that the sorting server The first update time, together with the identification code, is notified to the user according to the electronic device address when the preference notification time of the first predetermined time. 如申請專利範圍第1項所述之系統,其中該第一預定時間係根據該第一預定排程的初始狀態而預先估算,而該第一更新時間係根據該第一預定排程的逐時狀態而逐時估算。The system of claim 1, wherein the first predetermined time is estimated in advance according to an initial state of the first predetermined schedule, and the first update time is based on the time of the first predetermined schedule. State and estimate on time. 如申請專利範圍第1項所述之系統,更包括:一第二服務終端;其中該排序伺服器更提供一第二預定排程,當該第一服務終端向該排序伺服器請求將該識別碼排入該第二預定排程,該第二服務終端係於該預定服務日根據該第二預定排程及該使用者,以辨識該識別碼並提供使用者服務,並請求該排序伺服器將該識別碼自該第二預定排程中移除。The system of claim 1, further comprising: a second service terminal; wherein the sorting server further provides a second predetermined schedule, when the first service terminal requests the sorting server to identify the The code is arranged in the second predetermined schedule, the second service terminal is based on the second predetermined schedule and the user on the predetermined service day to identify the identification code and provide user service, and request the sorting server The identification code is removed from the second predetermined schedule. 如申請專利範圍第1項所述之系統,更包括:一電腦輔助服務終端,提供使用者收費服務;其中,該第一服務終端傳回對應該識別碼之一收費訊息至該排序伺服器,當該電腦輔助服務終端於辨識該識別碼時,向該排序伺服器請求該收費訊息。The system of claim 1, further comprising: a computer-assisted service terminal providing a user charging service; wherein the first service terminal returns a charging message corresponding to one of the identification codes to the sorting server, When the computer auxiliary service terminal recognizes the identification code, the charging message is requested from the sorting server. 如申請專利範圍第6項所述之系統,更包括一標籤給予機台係辨識該識別碼後,向該排序伺服器請求確認該識別碼,以提供使 用者載有該識別碼且可機讀之一標籤,俾能使該第一服務終端及該電腦輔助服務終端讀取該標籤以辨識該識別碼。The system of claim 6, further comprising: after the labeling machine identifies the identification code, requesting the sorting server to confirm the identification code to provide The user carries the identification code and is machine readable, so that the first service terminal and the computer auxiliary service terminal can read the tag to identify the identification code. 如申請專利範圍第7項所述之系統,其中該排序伺服器係透過一區域網路連接該第一服務終端、該電腦輔助服務終端、及該標籤給予機台。The system of claim 7, wherein the sorting server connects the first service terminal, the computer auxiliary service terminal, and the label to the machine through a regional network. 如申請專利範圍第1項所述之系統,其中該排序伺服器係透過一電信網路或一網際網路連接該複數電子裝置。The system of claim 1, wherein the sorting server connects the plurality of electronic devices through a telecommunications network or an internet. 如申請專利範圍第5項所述之系統,其中該排序伺服器係限制該識別碼同時排入不同預定排程的上限。The system of claim 5, wherein the sorting server limits the identification code to an upper limit of different predetermined schedules. 如申請專利範圍第1項所述之系統,其中該輸入資料係為一文字訊息或一語音訊息。The system of claim 1, wherein the input data is a text message or a voice message. 如申請專利範圍第1項所述之系統,更包括有一文字識別主機,係具有文字比對轉譯功能,當該輸入資料為一文字訊息,該文字識別主機可接收經由每一電子裝置之該文字訊息轉為電腦可讀格式,以傳送至該排序伺服器。The system of claim 1, further comprising a text recognition host having a text comparison translation function, wherein the input data is a text message, the text recognition host can receive the text message via each electronic device Switch to computer readable format for transfer to the sorting server. 如申請專利範圍第1項所述之系統,更包括有一語音識別主機,係具有語音比對轉譯功能,當該輸入資料為一語音訊息,該語音識別主機可接收經由每一電子裝置之該語音訊息轉為電腦可讀格式,以傳送至該排序伺服器。The system of claim 1, further comprising a voice recognition host having a voice comparison translation function, wherein the voice recognition host can receive the voice via each electronic device when the input data is a voice message The message is converted to a computer readable format for transmission to the sorting server. 如申請專利範圍第1項所述之系統,其中該第一服務終端係紀錄提供該識別碼對應之使用者服務之一服務時間,並回傳排序伺服器,提供日後該排序伺服器預先估算該第一預定時間。The system of claim 1, wherein the first service terminal records a service time of one of the user services corresponding to the identification code, and returns a sorting server, and the sorting server provides the sorting server in advance to estimate the First scheduled time. 如申請專利範圍第1項所述之系統,其中該第一服務終端係根據該第一預定排程以獲得該第一預定排程之組成。The system of claim 1, wherein the first service terminal obtains the composition of the first predetermined schedule according to the first predetermined schedule. 如申請專利範圍第1項所述之系統,更包括:一第三服務終端,係在不同於該預定服務日之一預定再服務日對使用者提供服務;其中該排序伺服器更提供一第三預定排程,當該第一服務終端向該排序伺服器請求將該識別碼排入該第三預定排程,該第三服務終端於該預定再服務日根據該第三預定排程及該識別碼,以辨識該識別碼並提供使用者服務,並請求該排序伺服器將該識別碼自該第三預定排程中移除。The system of claim 1, further comprising: a third service terminal, providing a service to the user on a predetermined re-service date different from the one of the predetermined service days; wherein the sorting server further provides a a third scheduled schedule, when the first service terminal requests the sorting server to discharge the identification code into the third predetermined schedule, the third service terminal according to the third predetermined schedule and the predetermined service reserving date An identification code to identify the identification code and provide user service, and request the sorting server to remove the identification code from the third predetermined schedule. 一種排序通知方法,係應用於一排序通知系統,該系統包括有複數電子裝置、一排序伺服器、及一第一服務終端,該排序伺服器係提供一第一預定排程,該方法包括:(A)藉由每一電子裝置輸入一輸入資料,該輸入資料包括有一電子裝置位址、一第一服務項目、一預定服務日、及一偏好通知時間;(B)該排序伺服器根據該輸入資料產生一識別碼,並且根據該第一服務項目將該識別碼排入該第一預定排程以預估一第一預定時間,並將該識別碼及該第一預定時間根據該電子裝置位址通知使用者; (C)該排序伺服器係於該預定服務日逐時估算一第一更新時間;(D)若該第一更新時未落在第一預定時間之緩衝區間內,該排序伺服器於該第一預定時間之該偏好通知時間時將該第一預定時間連同該識別碼根據該電子裝置位址通知使用者,並進行步驟(E),若該第一預定時間不等於該第一更新時間,該排序伺服器將該第一更新時間連同該識別碼根據該電子裝置位址通知使用者,並進行步驟(F);(E)該第一服務終端於該第一預定時間辨識該識別碼並提供使用者服務,並請求該排序伺服器將該識別碼自該第一預定排程中移除;以及(F)該第一服務終端於該第一更新時間辨識該識別碼並提供使用者服務,並請求該排序伺服器將該識別碼自該第一預定排程中移除。A sorting notification method is applied to a sorting notification system. The system includes a plurality of electronic devices, a sorting server, and a first service terminal. The sorting server provides a first predetermined schedule. The method includes: (A) inputting an input data by each electronic device, the input data comprising an electronic device address, a first service item, a predetermined service day, and a preference notification time; (B) the sorting server according to the The input data generates an identification code, and the identification code is discharged into the first predetermined schedule according to the first service item to estimate a first predetermined time, and the identification code and the first predetermined time are according to the electronic device. The address is notified to the user; (C) the sorting server estimates a first update time on the predetermined service day, and (D) if the first update does not fall within the buffer of the first predetermined time, the sorting server is in the first And notifying the user of the first predetermined time together with the identification code according to the electronic device address, and performing step (E) if the first predetermined time is not equal to the first update time, The sorting server notifies the user of the first update time along with the identification code according to the electronic device address, and performs step (F); (E) the first service terminal identifies the identification code at the first predetermined time and Providing a user service, and requesting the sorting server to remove the identification code from the first predetermined schedule; and (F) the first service terminal identifying the identification code and providing user service at the first update time And requesting the sorting server to remove the identification code from the first predetermined schedule. 如申請專利範圍第17項所述之方法,其中步驟(D)中該第一更新時間未落在第一預定時間之緩衝區間內係更包括該第一預定時間之該偏好通知時間晚於該第一更新時間,使得該排序伺服器立即將該第一更新時間連同該識別碼根據該電子裝置位址通知使用者。The method of claim 17, wherein the first update time in the step (D) does not fall within the buffer interval of the first predetermined time, and the preference notification time including the first predetermined time is later than the The first update time causes the sorting server to immediately notify the user of the first update time along with the identification code according to the electronic device address. 如申請專利範圍第17項所述之方法,其中步驟(D)中該第一更新時間未落在第一預定時間之緩衝區間內係更包括該第一預定時間之該偏好通知時間早於該第一更新時間,使得該排序伺服器於該第一預定時間之該偏好通知時間時將該第一更新時間連同該識 別碼根據該電子裝置位址通知使用者。The method of claim 17, wherein the first update time in the step (D) does not fall within the buffer interval of the first predetermined time, and the preference notification time including the first predetermined time is earlier than the a first update time, causing the sorting server to associate the first update time with the knowledge at the first notification time of the preference notification time The code is notified to the user based on the address of the electronic device. 如申請專利範圍第17項所述之方法,其中該排序伺服器更提供一第二預定排程,步驟(F)後更包含:(G)該第一服務終端向該排序伺服器請求將該識別碼排入該第二預定排程。The method of claim 17, wherein the sorting server further provides a second predetermined schedule, and after the step (F), the method further comprises: (G) the first service terminal requests the sorting server to The identification code is entered into the second predetermined schedule. 如申請專利範圍第20項所述之方法,其中該系統更包括有一第二服務終端,步驟(G)後更包含:(H)該第二服務終端係於該預定服務日根據該第二預定排程及該識別碼,以辨識該識別碼並提供使用者服務,並請求該排序伺服器將該識別碼自該第二預定排程中移除。The method of claim 20, wherein the system further comprises a second service terminal, and the step (G) further comprises: (H) the second service terminal is based on the second service on the predetermined service day. The identification and the identification code are used to identify the identification code and provide user service, and request the sorting server to remove the identification code from the second predetermined schedule. 如申請專利範圍第17項所述之方法,其中於步驟(F)後更包含:(F1)該第一服務終端傳回對應該識別碼之一收費訊息至該排序伺服器。The method of claim 17, wherein after the step (F), the method further includes: (F1) the first service terminal returns a charging message corresponding to the identification code to the sorting server. 如申請專利範圍第22項所述之方法,其中該系統更包括有一電腦輔助服務終端,步驟(F1)後更包含:(F2)該電腦輔助服務終端於辨識該識別碼後,向該排序伺服器請求該收費訊息。The method of claim 22, wherein the system further comprises a computer-assisted service terminal, and after the step (F1), the method further comprises: (F2) the computer-assisted service terminal, after identifying the identification code, to the sorting servo The request for the charge message. 如申請專利範圍第23項所述之方法,其中該系統包括有一標籤給予機台,步驟(D)後更包含:(D1)該標籤給予機台係於辨識該識別碼後,向該排序伺服器請求確認該識別碼,以提供使用者載有該識別碼且可機讀之一標 籤,俾能於後續步驟(E)或(F)中該第一服務終端讀取該標籤以辨識該識別碼。The method of claim 23, wherein the system comprises a label to the machine, and after the step (D), the method further comprises: (D1) the label is given to the machine to identify the identification code, and to the sorting servo Requesting confirmation of the identification code to provide the user with the identification code and one of the machine-readable labels The signature can be read by the first service terminal in the subsequent step (E) or (F) to identify the identification code. 如申請專利範圍第17項所述之方法,其中該排序伺服器更提供一第三預定排程,步驟(F)後更包含:(F1)該第一服務終端向該排序伺服器請求將該識別碼排入該第三預定排程。The method of claim 17, wherein the sorting server further provides a third predetermined schedule, and after the step (F), the method further comprises: (F1) the first service terminal requests the sorting server to The identification code is placed in the third predetermined schedule. 如申請專利範圍第25項所述之方法,其中該系統更包括有一第三服務終端,步驟(F1)後更包含:(F2)該第三服務終端係於不同於該預定服務日之一預定再服務日根據該第三預定排程及該識別碼,以辨識該識別碼並提供使用者服務,並請求該排序伺服器將該識別碼自該第三預定排程中移除。The method of claim 25, wherein the system further comprises a third service terminal, and after the step (F1), the method further comprises: (F2) the third service terminal is different from one of the predetermined service days. The re-service day is based on the third predetermined schedule and the identification code to identify the identification code and provide user service, and requests the sorting server to remove the identification code from the third predetermined schedule.
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