KR20050123318A - System and method for providing a service of connecting a call - Google Patents

Abstract

When attempting a call, the present invention selects a predetermined interface object displayed on the calling party's terminal connected to the data communication network so that the call can be initiated by a simple operation without checking and entering the other party's telephone number. Discloses a call connection service providing system for providing a service for enabling a call between a caller and a called party's telephone terminal connected to a wired or wireless telephone network.

Description

System for providing call connection service and method thereof {System and method for providing a service of connecting a call}

The present invention relates to a call connection service providing system and a method thereof, and more particularly, to a call connection service providing system capable of making a call between telephone terminals connected to a wired or wireless telephone communication network with a simple operation at a terminal connected to a data communication network, and a method thereof. It is about a method.

Generally, a telephone exchange that shares a certain number of external telephone lines used by a private branch exchange (PBX) within an enterprise, etc., and automatically connects telephones among internal users connected to the extension. I am using the system. In such a telephone system, when a caller tries to make a call to a called party, it is necessary to know the called person's phone number, and it is necessary to directly press a button of the telephone to start a call. In addition, even if the telephone number of the called party is stored in memory and the speed dial function is used, the capacity is limited, and it is necessary to check the speed dial number and the corresponding called party.

On the other hand, with the development of the Internet, as a technology for supporting not only data but also voice from the IP network, a technology for integrating an existing voice service and an IP network to combine a telephone network and a data network into one has emerged. One example is the so-called Voice over Internet Protocol (VoIP) technology, which allows you to make phone calls as well as Internet data through ADSL, cable modems, and leased lines allotted to use the Internet. In the case of Voice over Internet Protocol (VoIP), since the call is made using a computer-based system, it may be more convenient in terms of interface than using a normal telephone based on a public switched telephone network (PSTN). (Eg, display of call related information via a monitor, etc.).

However, in the case of Voice over Internet Protocol (VoIP), the quality of the call is significantly lower than that of the public telephone network, while the current voice communication is mostly achieved through a conventional telephone based on the public telephone network. In terms of utilizing infrastructure, it is not very efficient.

Therefore, while using the existing public telephone network, there is an urgent need for a technology to solve the inconvenience of having to pick up the handset during the call and check the phone number of the other party and input it again into the phone.

In order to solve the above problems, an object of the present invention is to provide a system and method for providing a call connection service capable of initiating a call with a simple operation without a process of checking and inputting a phone number of a counterpart when a call is attempted. It is done.

In addition, an object of the present invention is to provide a system and method for providing a call connection service that enables a voice conference with a remote person through a multi-party voice conference function, so that documents can be shared and an effective conference can be performed.

In order to achieve the above object, the present invention provides a call connection service providing system for providing a service that enables a call between a caller and a called party's telephone terminal connected to a wired or wireless telephone network by attempting a call using a data communication network. A call request information receiving module for receiving information indicating a call request between a caller side and a called party telephone terminal from a caller terminal connected to the system through a data communication network; A terminal identification information extraction module for retrieving and extracting identification information of the calling party's telephone terminal corresponding to the calling party's terminal that requested the call, when the call request is made; A call connection is made to the caller's telephone terminal based on the extracted identification information of the calling party's telephone terminal by accessing a wired or wireless telephone network, and based on the identification information of the called party's telephone terminal received from the caller's terminal. A call processing module for performing a call connection to the called party's telephone terminal; And a switching module for connecting a call between the calling party and the called party telephone terminal when the call processing module is connected to the calling party and the called party telephone terminal, respectively.

According to another aspect of the present invention, in a call connection service providing method for providing a service that enables a call between a caller and a called party's telephone terminal connected to a wired or wireless telephone network by attempting a call using a data communication network, ( 1) receiving a call request to the called party's telephone terminal from the caller terminal connected to the service providing system and the data communication network; (2) if there is the call request, corresponding to the caller terminal requesting the call; Searching and extracting identification information of the calling party's telephone terminal; (3) accessing a wired or wireless telephone network and performing a call connection to the calling party's telephone terminal based on the extracted identification information of the calling party's telephone terminal; Step (4) identification information of the called party's telephone terminal received from the calling party's terminal Performing a call connection to the called party's telephone terminal by connecting to a wired or wireless telephone network based on the call; And (5) in the step (4), when the service providing system connects the call to the calling party and the called party telephone terminal, respectively, connecting a call between the calling party and the called party telephone terminal. Provide a method.

Hereinafter, the present invention will be described in detail with reference to the accompanying drawings.

1 is a diagram conceptually illustrating an example to which the call connection service providing system 100 of the present invention is applied. The call connection service providing system (hereinafter, simply referred to as a "system") 100 of the present invention is an example, and is connected to the groupware server 20 and the user terminal 30 through a data communication network such as a local area network (LAN). The system 100 of the present embodiment transmits and receives information for providing the call connection service of the present invention with the user terminal 30 via the communication network.

The call connection service providing system 100 of the present invention receives call request information from a user (sender) terminal 30 connected to a data communication network, and connects a call between a caller side and a called party telephone terminal 40 connected through a wired or wireless telephone network. Provide service. In this embodiment. The system 100 receives call request information by manipulating (e.g., clicking with a mouse) a specific object (e.g., an icon) provided and displayed on a predetermined web browser running on the caller-side terminal 30, so that the caller desires. Attempt a call to the called party's wired or wireless communication terminal.

The data communication network in the present invention is a concept including not only the local area network but also all communication networks for data transmission, regardless of their names, such as a telecommunication network, a telephone communication network, a general information communication network, an internet communication network, a wireless communication network, and the like. Further, the wired or wireless telephone network in the present invention is a concept including a public telephone network (PSTN) as well as a private telephone network as in the example of FIG.

The user terminal 30 may be implemented as a general personal computer. The user terminal 30 may input and display a data transmission / reception function for transmitting and receiving information for the call connection service of the present invention with the system 100 and the groupware server 20 and the information. It is preferable to provide the function etc. to make.

The groupware server 20 is connected to a plurality of user terminals 30 and is required for normal work. The groupware server 20 is driven by software designed to support work as a group. The groupware server 20 exchanges information among user members such as e-mail and proceeds with the work. Server. Therefore, when the system 100 operates in conjunction with a predetermined application program (groupware, messenger, web, etc.), the system 100 transmits information with the terminal 30 via the groupware server 20. On the other hand, as another embodiment, the system 100 and the terminal 30 may be in direct data communication without the groupware server 20.

Telephone terminals 40, 42, and 44 are devices to which calls are connected through the telephone communication network, and generally include widely used landline telephones, wireless telephones, and mobile telephones (such as cellular phones).

The system 100 according to the embodiment shown in FIG. 1 is connected to the user's telephone terminal 40 via a PBX (private branch exchange) 10. The PBX 10 is a telephone exchange system that allows employees to share a certain number of external telephone lines used in the company and automatically connects telephones between 40 telephone terminals connected to the extension.

Hereinafter, a call connection service by the system 100 of the present invention will be described with reference to FIGS. 2 and 3. 2 is a diagram schematically showing a call connection service by the system 100 of the present invention. In the present embodiment, in the process of performing the electronic payment through the groupware, an example in which the payer (hereinafter referred to as the "caller") attempts to connect to the drafter (hereinafter referred to as the "caller") will be described. .

First, the web browser 50 of the calling party terminal 30 is an electronic payment document transmitted from the drafter, which displays the drafter's name, affiliation, and contents of the draft, and enables a call connection service to the drafter, namely, the called party's telephone terminal 404. An interface object, that is, a predetermined icon 52 is displayed.

If the payer wants to call the drafter, the payer simply clicks the icon 52 with the mouse, and the web browser 50 requests a call connection from the caller terminal 30 to the system 100 via the groupware server 20 (S10).

When there is a call connection request from the calling party terminal 30, the system 100 requests call connection to the calling party and called party telephone terminals 402 and 404 to perform call setup (S12).

When there is a request for call setup from the system 100, the PBX 10 generates a ring tone at the calling party and called party telephone terminals 402 and 404 (S14 and S16). When both the caller and the called party off-hook the telephone terminals 402 and 404, the system 100 initiates a call between both sides by performing a call connection between the telephone terminals 402 and 404. In this case, the system 100 may perform the call connection between the two by relaying the call between the telephone terminals 402 and 404 while maintaining the call with the telephone terminals 402 and 404. On the other hand, as another embodiment, the system 100 may release the call between itself and the telephone terminals 402 and 404, and connect the calls between the telephone terminals 402 and 404 by mutually connecting each other.

Next, a call connection service by the system 100 according to another embodiment of the present invention will be described schematically. 3 is a diagram schematically illustrating a conference call by the system 100 of the present invention. In this embodiment, a conference call (voice conference) is scheduled through the groupware, and the chairman of the conference (hereinafter referred to as the "sender") attempts to call the attendee (hereinafter referred to as "the called party") to attend the conference. An example of connecting will be described.

First, the web browser 50 of the calling party terminal 302 is a screen for a conference call scheduled in advance. The interface object displays a participant and a notification method, and enables a call connection service to the participant, that is, the called party's terminal 404 to 408. That is, the predetermined icon 52 is displayed.

If the chairman of the meeting wants to make a conference call with the attendees, the chairman of the meeting simply clicks on the icon 52 corresponding to the attendee with a mouse, thereby allowing the web browser 50 to connect to the system 100 from the calling party terminal 302 via the groupware server 20. Request to hold the meeting (S20).

When there is a request to hold a conference from the calling party terminal 302, the system 100 requests call connection to the calling party and called party telephone terminals 402 to 408 to perform call setup (S22). The system 100 can connect to various terminals according to the notification method.

When there is a call setup request from the system 100, the PBX 10 generates a ring tone at the calling party's telephone terminal 402 (S24), and generates a ring tone at the called party's telephone terminals 404 to 408 to announce a meeting and determine whether to attend. (S26). On the other hand, the system 100 may send an e-mail or the like to the called party terminals 304 to 308 to announce the meeting and determine whether to attend. In this case, the system 100 may include an e-mail server module (not shown) for transmitting an e-mail or the like. As another embodiment, the receiver side terminals 304 to 308 (operating with an external e-mail server) may be used. E-mail or the like may be sent to announce the meeting and determine whether to attend.

When both the caller and the called party off-hook the telephone terminals 402 and 404 to 408, the system 100 initiates a conference call between the conference chairman and the attendee by connecting a call between the telephone terminals 404 to 408.

Hereinafter, the configuration of the system 100 of the present invention will be described in more detail with reference to FIG. 4. 4 is a block diagram schematically showing the configuration of a system 100 according to a preferred embodiment of the present invention. As shown, the system 100 of the present invention includes a call request information receiving module 102, a terminal identification information extraction module 104, a call processing module 106, a switching module 108 and a database 116.

The call request information receiving module 102 receives information indicating a call request between the calling party and the calling party terminal 40 from the calling party terminal 30 connected to the system 100 through the data communication network.

The call request information receiving module 102 determines that there is a call request to the called party's telephone terminal when the caller clicks an icon corresponding to the called party's telephone terminal displayed on the calling party's terminal 30 requesting the call. In this case, by linking the call request information receiving module 102 of the system 100 to the icon, the call request information receiving module 102 may receive call request information.

When the call is requested, the terminal identification information extraction module 104 retrieves and extracts identification information of the caller-side telephone terminal 40 corresponding to the caller-side terminal 30 requesting the call. In this case, the terminal identification information extraction module 104 retrieves identification information of the calling party terminal 30 corresponding to the calling party terminal 30 by using the identification information (for example, an IP address) of the calling party terminal 30 to which the call request was sent. Extract.

Here, the identification information of the calling party's (or called party's) phone terminal 40 refers to information for identifying the other party of the call when the system 100 performs a call connection to the calling party's (or called party's) phone terminal 40 through the telephone network. . This includes the telephone number of the telephone terminal 40 of the calling party and the called party or the called party and the calling party ID. It is preferable that the terminal identification information extraction module 104 index and store information related to the telephone terminal 40 of the calling party and the called party in the database 116.

The call processing module 106 connects the call to the calling party terminal 40 based on the identification information of the calling party terminal 40 extracted by connecting to the wired or wireless telephone network, and identifies the calling party terminal 40 from the calling party terminal 30. Receives the information, and performs a call connection to the called party's telephone terminal 40 based on the information.

The switching module 108 connects a call between the calling party and the called party's telephone terminal 40 when the call processing module 106 connects the call to the calling party and the called party's telephone terminal 40, respectively. As described above, the switching module 108 relays a call between the calling party and the called party's telephone terminal 40 while maintaining a call between the call processing module 106 and the calling party and the called party's telephone terminal 40, or the call processing module 106 and the calling party's side. And the call between the caller side and the called party telephone terminal 40 is connected by releasing the call with the called party telephone terminal 40 and connecting the call between the caller side and the called party telephone terminal 40.

Meanwhile, the system 100 of the present invention may further include a terminal type information receiving module 110 for receiving terminal type information indicating the type of the calling party and / or the called party's telephone terminal 40 from the calling party's terminal 30. In this case, the terminal identification information extraction module 104 preferably searches for and extracts identification information of the telephone terminal 40 in response to the terminal type information. The terminal type information may be classified into a work phone, a home phone, a mobile phone, and the like.

The terminal type information receiving module 110 may receive the terminal type information by selecting the interface object corresponding to the terminal type displayed on the display of the calling party terminal 30.

In addition, the system 100 of the present invention may further include a connection sequence information receiving module 112 for receiving from the calling party terminal 30 connection sequence information defining a call connection sequence to the calling party and the called party terminal 40. In this case, it is preferable that the call processing module 106 performs a call connection to the calling party and the called party's telephone terminal 40 in response to the connection order information. The connection order may include a predictive call after the caller response, a caller connection after the caller response, and a simultaneous caller call.

In addition, the system 100 may further include an electronic mail transmission module (not shown) for sending an e-mail or the like to the called party's terminals 304 to 308 (see FIG. 3) to announce the meeting and determine whether to attend. On the other hand, the system 100 may interwork with an external e-mail server to send an e-mail or the like to the called party's terminals 304 to 308 (see FIG. 3) to announce the meeting and determine whether to attend.

Furthermore, the system 100 of the present invention may further include a call state information transmission module 114 for transmitting information related to a call state to the user terminal 30 in real time. Information related to the call state includes information on a call connection state (during caller connection, caller connection, call transfer, connection failure, etc.). The call state information transmitting module 114 preferably transmits the information on the call connection state to the user terminal 30 while continuously checking the operations of the call processing module 106 and the switching module 108.

The system 100 of the present invention described above is preferably implemented by programming a conventional general-purpose computer system. However, of course, it is also possible to configure and implement dedicated hardware for the system 100 of the present invention.

In any case, each of the modules 102 to 112 included in the system 100 of the present invention configured as described above may perform data communication with each other via a bus (not shown). By utilizing software such as a communication protocol (not shown) and hardware such as a central processing unit or a memory device (not shown), it is possible to perform a known function required to implement the technical idea of the present invention. Known components as described above and known functions performed by them are apparent to those skilled in the art, and thus detailed descriptions thereof will be omitted.

Furthermore, the system 100 of the present invention may be realized by a set of servers in which some or all of one or a combination of the modules 102 to 112 are implemented as servers that are independent hardware. This modification of hardware implementation is merely a design option for the practice of the present invention, and thus the detailed description thereof is omitted.

Next, a method for providing a call connection service according to a preferred embodiment of the present invention will be described with reference to FIG. 5. 5 is a flowchart schematically illustrating a method for providing a call connection service according to a preferred embodiment of the present invention.

First, the operation is started, and when the caller manipulates, that is, clicks with a mouse, the interface object 52 corresponding to the called party displayed on the display of the calling party terminal 30, the call request information of the system 100 linked to the interface object 52 is received. Module 102 receives call connection request information (step S302).

Next, the terminal information extraction module 104 of the system 100 searches the database 116 based on the call connection request information received by the call request information receiving module 102 to extract identification information of the caller-side telephone terminal 40 (step S304). .

On the other hand, the terminal type information receiving module 110 of the system 100 receives the terminal type information when the caller selects an interface object corresponding to the terminal type displayed on the display of the calling party terminal 30 (step S306).

On the other hand, the connection order information receiving module 112 of the system 100 receives the connection order information when the caller selects an interface object corresponding to the connection order information displayed on the display of the calling party terminal 30 (step S308).

Step S306 and / or step S308 may be omitted according to an embodiment.

Next, the call processing module 106 of the system 100 performs a call connection to the caller-side telephone terminal 40 based on the identification information and / or the terminal type information of the caller-side telephone terminal 40 (step S310).

On the other hand, the call processing module 106 performs a call connection to the called party's telephone terminal 40 based on the identification information and / or the terminal type information of the called party's telephone terminal 40 received from the calling party's telephone terminal 40 (step S312).

In this case, steps S310 and / or S312 are preferably performed according to the connection order information received in step S308.

Next, when the call processing module 106 makes a call connection to the calling party and the called party's telephone terminal, respectively, the switching module 108 releases the call connection between the call processing module 106 and the calling party and the called party's telephone terminal 40, and then the calling party and the called party. By initiating a call connection between the terminal telephone terminals 40, a call is made between the caller and the called party (step S314).

Although the present invention has been described in detail with reference to the preferred embodiment, it is not limited thereto, and various modifications can be made by those skilled in the art.

For example, in the above embodiment, the case where the system 100 and the caller and the called telephone terminal 40 of the present invention are connected to a private branch exchange (PBX) is described as an example. As another embodiment, the system 100 of the present invention is a public communication network. (PSTN) may be connected to the calling and called telephone terminal 40.

Specifically, as shown in FIG. 6, when the icon 52 corresponding to the called party (conversation partner) displayed by the messenger 60 running on the calling party terminal 30 is clicked, the system 100 of the present invention establishes a public communication network (PSTN). The call between the calling party and the called party's mobile communication terminal 40 may be connected. On the other hand, in this embodiment, unlike in the examples in Figs. 2 and 3, in the call connection from the system 100 of the present invention to each of the calling party and the called party's mobile communication terminal 40, a short message (SMS) or an interactive voice response (IVR) is used. , Interactive Voice Response) may be used.

According to the present invention, a call can be connected with a simple operation without the process of checking and inputting the other party's telephone number. In other words, when you want to call during business processing, you can make a call with the person you want with a simple mouse click, without the inconvenience of having to make a call by pressing the extension or mobile number of the other party.

In addition, according to the present invention, by providing a multi-party voice conference function, it is possible to have a voice meeting with a remote person, share the same document, and conduct an effective meeting. Furthermore, the system of the present invention can be linked to all corporate information portals such as groupware, KMS, meeting management, document sharing system, which are the basics of the corporate intranet.

According to the present invention, a simple and convenient call connection can be achieved using a data communication network while maintaining a high call quality using an existing public telephone network.

1 is a diagram conceptually illustrating an example to which the call connection service providing system 100 of the present invention is applied.

2 is a diagram schematically illustrating a call connection service by the system 100 of the present invention.

3 schematically illustrates a conference call by system 100 of the present invention.

4 is a block diagram schematically showing the configuration of a system 100 according to a preferred embodiment of the present invention.

5 is a flowchart schematically illustrating a method for providing a call connection service according to a preferred embodiment of the present invention.

6 is a diagram conceptually showing another example to which the call connection service providing system 100 of the present invention is applied.

Claims (12)

A call connection service providing system for providing a service for enabling a call between a caller and a called party's telephone terminal connected to a wired or wireless telephone network by attempting a call using a data communication network, A call request information receiving module for receiving information indicating a call request between a caller side and a called party telephone terminal from a caller terminal connected with the system through a data communication network; A terminal identification information extraction module for retrieving and extracting identification information of the calling party's telephone terminal corresponding to the calling party's terminal that requested the call, when the call request is made; A call connection is made to the caller's telephone terminal based on the extracted identification information of the calling party's telephone terminal by accessing a wired or wireless telephone network, and based on the identification information of the called party's telephone terminal received from the caller's terminal. A call processing module for performing a call connection to the called party's telephone terminal; And And a switching module for connecting a call between the calling party and the called party telephone terminal when the call processing module is connected to the calling party and the called party telephone terminal, respectively. The method of claim 1, And the call request receiving module determines that there is a call request to the telephone terminal of the called party corresponding to the icon when the caller clicks on a predetermined icon displayed on the caller terminal requesting the call. The method of claim 1, And a terminal type information receiving module for receiving terminal type information indicating the type of the calling party and / or the called party's telephone terminal from the calling party's terminal, And the terminal identification information extracting module searches for and extracts identification information of a telephone terminal corresponding to the terminal type information. The method of claim 1, And a connection sequence information receiving module for receiving connection sequence information from the caller terminal, the connection sequence information defining a call connection sequence to the calling party and the called party's telephone terminal. And the call processing module performs a call connection to the caller and the called party's telephone terminal in response to the access order information. The method of claim 1, A call connection service providing system further comprising a call state information transmission module for transmitting information on a call state to a user terminal in real time. The method of claim 1, The switching module, when the call processing module is connected to the calling party and the called party telephone terminal, respectively, releases the call connection between the call processing module and the calling party and the called party telephone terminal and between the calling party and the called party telephone terminal. Call connection service providing system for initiating call connection. A call connection service providing method for providing a service for enabling a call between a caller and a called party's terminal connected to a wired or wireless telephone network by attempting a call using a data communication network, (1) receiving a call request from the calling party terminal connected to the service providing system and the data communication network to the called party's telephone terminal; (2) retrieving and extracting identification information of the calling party's telephone terminal corresponding to the calling party's terminal that requested the call when the call request is received; (3) connecting to a wired or wireless telephone network and performing a call connection to the calling party's telephone terminal based on the extracted identification information of the calling party's telephone terminal; (4) performing a call connection to the called party's telephone terminal by accessing a wired or wireless telephone network based on identification information of the called party's telephone terminal received from the calling party's terminal; And (5) in step (4), when the service providing system connects the call to the caller side and the called party's telephone terminal, respectively, a call connection comprising the step of connecting a call between the caller's side and the called party's telephone terminal; How we deliver the service. The method of claim 7, wherein In the step (1), when the caller clicks on a predetermined icon displayed on the caller terminal requesting the call, the call connection service providing method determines that there is a call request to the caller of the called party corresponding to the icon. . The method of claim 7, wherein (6) further comprising receiving terminal type information indicating the type of the calling party and / or called party's telephone terminal from the calling party's terminal, And in the step (2), search and extract identification information of a telephone terminal corresponding to the terminal type information. The method of claim 7, wherein (7) further comprising receiving, from the caller side terminal, connection sequence information that defines a call connection order to the caller and called party's telephone terminal, The second and third steps are performed in response to the access order information. The method of claim 7, wherein Method of providing a call connection service further comprising the step of transmitting information on the call state in real time to the user terminal. The method of claim 7, wherein (8) the step (5) includes the step of releasing a call connection between the system and the caller side and the caller side telephone terminal when the service providing system connects the caller side and the called party telephone terminal, respectively. To provide call transfer services.