KR102492751B1 - System for providing real-time untact service using remote control robot - Google Patents

Abstract

Disclosed is a real-time non-face-to-face service providing system using a remote control robot. To this end, the real-time non-face-to-face service providing system using a remote control robot comprises: at least one remote control robot capturing and transmitting videos and recognizing tags installed at a visited place to transmit tag information while moving forward, backward, left, and right according to user commands; at least one remote center terminal receiving and analyzing the tag information transmitted from the at least one remote control robot and generating and transmitting explanatory information corresponding to the tag information; at least one user terminal generating a control signal to control the at least one remote control robot, receiving and outputting a streaming video captured from the at least one remote control robot in real time, and outputting the explanatory information along with the streaming video when the explanatory information is transmitted from the at least one remote center terminal; and a non-face-to-face service providing server assigning an identification code to the at least one remote center terminal and the at least one remote control robot to link the at least one user terminal with at least one unoccupied remote control robot among the remote control robots mapped to the remote center terminal selected in the user terminal. Accordingly, a video of a visited place can be checked remotely in real time.

Description

Real-time non-face-to-face service provision system using remote control robot {SYSTEM FOR PROVIDING REAL-TIME UNTACT SERVICE USING REMOTE CONTROL ROBOT}

The present invention relates to a system for providing real-time non-face-to-face service using a remote-controlled robot, and uses a remote-controlled robot to remotely control an on-site robot in real time without having to go directly to a shopping mall for purchasing goods or tourist attractions such as domestic and overseas museums. It provides a platform for real-time tourism or shopping.

The face-to-face service industry is greatly threatened as external activities are restricted due to social distancing caused by the corona pandemic. In particular, in the case of the tourism industry, travel bans, business suspensions, and self-isolation worldwide are causing precarious results throughout the tourism industry, including aviation, transportation, and tourism infrastructure.

The tourism industry is formed by organically connecting various businesses, such as restaurants, souvenir shops, transportation, and traditional markets, as well as major tourism-based industries such as travel agencies and hotels. If the entire industrial ecosystem collapses, it will take a very long time to restore it. According to the announcement of the World Tourism Organization (UNWTO), due to measures to prevent the spread of Corona, international tourists decreased by 65% in the first half of 2020, and it is expected that it will take 2 to 4 years to recover to the level of 2019.

In addition, the number of users of large marts or shopping malls where many people gather has greatly decreased, and it is a situation that requires visit authentication every time you visit a large mart or shopping mall and pay attention to personal hygiene such as hand disinfection.

Not only Corona 19, but also global infectious diseases such as SARS in 2003, H1N1 in 2009, and MERS in 2015 occur every 5 to 6 years, showing a repetitive pattern of crises due to the spread of infectious diseases. This is acting as a serious risk factor for the tourism industry, and the number of people using hypermarkets and shopping malls is also repeating reduction and recovery.

On the one hand, there is an increasing trend of preferring untact consumption online rather than offline, and in the case of the tourism industry, alternative products such as virtual tours that can feel the feeling of travel without actually going on a trip are being planned. However, in the case of existing virtual tours, most of the stored images or virtual contents are output as images and sounds according to the user's selection, and it is not a real-time tour of the actual tourist destination. Similarly, in shopping, pre-stored products are displayed according to the user's selection, and products displayed in large marts or shopping malls are not actually shopped in real time.

Republic of Korea Patent No. 10-1850028 (2018.04.12.)

Therefore, an object of the present invention is to be able to view the scenery or relics of the site in real time through a remote-controlled robot installed at a place to be visited and to be provided with an explanation thereof, and to be provided with a remote-controlled robot installed at a place to shop. In fact, it is to provide a real-time non-face-to-face service providing system using a remote control robot that can check and purchase products displayed in a store in real time. However, the object of the present invention is not limited to the technical problems described above, and other technical problems may exist.

In order to achieve the object of the present invention described above, the real-time non-face-to-face service providing system using the remote control robot of the present invention shoots and transmits images while moving back and forth and left and right according to a user command, and recognizes a tag installed at a visiting place At least one remote control robot that transmits tag information, and at least one remote center that generates and transmits explanatory information corresponding to the tag information after receiving and analyzing the tag information transmitted from the at least one remote control robot. generating a control signal for controlling a terminal and the at least one remote-controlled robot, receiving and outputting an image captured by the at least one remote-controlled robot in real time, and receiving and outputting an image taken from the at least one remote-controlled robot, and receiving the description information from the at least one remote center terminal When transmitted, at least one user terminal that outputs along with an image, a management unit that assigns and manages an identification code to the at least one remote center terminal and the at least one remote-controlled robot, and a remote center terminal selected from the at least one user terminal. an interlocking unit that interlocks at least one unoccupied remotely controlled robot among the remotely controlled robots mapped to the at least one user terminal, and transmits a control signal input to the at least one user terminal to the interlocked at least one remotely controlled robot A non-face-to-face service providing server including a transmission unit for transmitting to a robot and transmitting the image taken by the at least one remotely operated robot and the explanatory information generated at the at least one remote center to the user terminal. do.

According to the real-time non-face-to-face service providing system using a remote-controlled robot of the present invention, a user can view a real-time video of a scene through a remote-controlled robot placed in a place to visit, compared to going to the place to visit directly. You can save money or money, and you can check places that are impossible to visit due to epidemics, such as during a pandemic, in real time.

In addition, it is possible to obtain explanatory information on the relevant ruins or relics by recognizing NFC tag information installed in tourist destinations through a remote control robot, and to acquire explanatory information on products by recognizing NFC tag information installed in shopping malls to visit the site. You can also directly purchase the products on display.

1 is a diagram schematically showing the configuration of a real-time non-face-to-face service providing system according to an embodiment of the present invention;
Figure 2 is a view for explaining the function of the remote control robot included in the system of Figure 1;
3 is a block diagram for explaining the configuration of a non-face-to-face service providing server included in the system of FIG. 1;
4 is a diagram for explaining the operation of a real-time non-face-to-face service providing system according to an embodiment of the present invention, and
5 is a flowchart for explaining the operation of a real-time non-face-to-face service providing system according to an embodiment of the present invention.

The features and effects of the present invention described above will become more apparent through the following detailed description in conjunction with the accompanying drawings, and accordingly, those skilled in the art to which the present invention belongs can easily practice the technical idea of the present invention. You will be able to. Since the present invention may have various changes and various forms, specific embodiments are illustrated in the drawings and described in detail in the text. However, this is not intended to limit the present invention to a specific form disclosed, and should be understood to include all modifications, equivalents, and substitutes included in the spirit and scope of the present invention.

Throughout the specification, when a part is said to be "connected" to another part, this includes not only the case where it is "directly connected" but also the case where it is "electrically connected" with another element interposed therebetween. . In addition, when a part "includes" a certain component, this means that it may further include other components, not excluding other components, unless otherwise stated, and one or more other characteristics. However, it should be understood that it does not preclude the possibility of existence or addition of numbers, steps, operations, components, parts, or combinations thereof.

In this specification, a "unit" includes a unit realized by hardware, a unit realized by software, and a unit realized using both. Further, one unit may be realized using two or more hardware, and two or more units may be realized by one hardware.

On the other hand, '~ unit' is not limited to software or hardware, and '~ unit' may be configured to be in an addressable storage medium or configured to reproduce one or more processors. Thus, as an example, '~unit' refers to components such as software components, object-oriented software components, class components, and task components, processes, functions, properties, and procedures. , subroutines, segments of program code, drivers, firmware, microcode, circuitry, data, databases, data structures, tables, arrays and variables. Functions provided within components and '~units' may be combined into smaller numbers of components and '~units' or further separated into additional components and '~units'. In addition, components and '~units' may be implemented to play one or more CPUs in a device or a secure multimedia card.

In this specification, some of the operations or functions described as being performed by a terminal, device, or device may be performed instead by a server connected to the terminal, device, or device. Likewise, some of the operations or functions described as being performed by the server may also be performed by a terminal, apparatus, or device connected to the server. Some of the operations or functions described as mapping or matching with the terminal may be interpreted as mapping or matching the terminal's unique number or personal identification information, which is the terminal's identifying data. .

Terms such as first and second may be used to describe various components, but the components should not be limited by the terms. These terms are only used for the purpose of distinguishing one component from another. For example, a first element may be termed a second element, and similarly, a second element may be termed a first element, without departing from the scope of the present invention.

It is obvious that the term at least one is defined as a term including singular and plural, and even if at least one term does not exist, each component may exist in singular or plural, and may mean singular or plural. will be. In addition, the singular or plural number of each component may be changed according to embodiments.

Hereinafter, with reference to the accompanying drawings, a real-time non-face-to-face service providing system using a remotely controlled robot according to a preferred embodiment of the present invention (hereinafter referred to as 'real-time non-face-to-face service providing system') will be described in detail.

1 is a diagram schematically showing the configuration of a real-time non-face-to-face service providing system according to an embodiment of the present invention.

Referring to FIG. 1 , a real-time non-face-to-face service providing system 1 includes a user terminal 100, a non-face-to-face service providing server 300, a remote center terminal 400, and a remotely operated robot 500. However, since the real-time non-face-to-face service providing system 1 of FIG. 1 is only one embodiment of the present invention, the present invention is not limitedly interpreted through FIG. 1 .

The user terminal 100 is a device for a user to control the remotely operated robot 500 disposed in a tourist attraction or shopping mall. That is, the user can tour or shop by selecting a place he wants to visit through the user terminal 100, paying a preset unit fee, and then controlling the remotely operated robot 500 disposed at the selected place. The user terminal 100 is interlocked with one remote control robot 500 and generates a control signal for controlling the interlocked remote control robot 500 .

In addition, the user terminal 100 streams and outputs the video taken by the remote control robot 500 in real time, and transmits explanatory information transmitted from the remote center terminal 400 together with the video taken by the remote control robot 500. Output with video and sound. When purchasing a product, when payment information and delivery information are entered through the user terminal 100 , the corresponding information is transmitted to the remote center terminal 400 .

Here, the user terminal 100 may be implemented as a computer capable of accessing a remote server or terminal through the network 200 . Here, the computer may include, for example, a laptop, a desktop, a laptop, and the like equipped with a navigation system and a web browser. In addition, the user terminal 100 may be implemented as a terminal capable of accessing a remote server or terminal through the network 200 . That is, the user terminal 100 is a wireless communication device that ensures portability and mobility, and includes navigation, PCS (Personal Communication System), GSM (Global System for Mobile communications), PDC (Personal Digital Cellular), PHS (Personal Handyphone System) , PDA (Personal Digital Assistant), IMT (International Mobile Telecommunication)-2000, CDMA (Code Division Multiple Access)-2000, W-CDMA (W-Code Division Multiple Access), Wibro (Wireless Broadband Internet) terminal, smartphone ( It may include all kinds of handheld-based wireless communication devices such as Smartphone, Smartpad, and Tablet PC.

In addition, the user terminal 100 may be connected to output an image captured by the pilot robot 500 in association with at least one type of flat panel display or at least one head mounted display (HMD).

The network 200 refers to a connection structure capable of exchanging information between nodes such as a plurality of terminals and servers, and connects each of the components 100, 300, 400, and 500 in FIG. Examples of such a network 200 include a Local Area Network (LAN), a Wide Area Network (WAN), a World Wide Web (WWW), a wired and wireless data communication network, a telephone network, a wired and wireless television communication network, and the like. do. Examples of wireless data communication networks include 3G, 4G, 5G, 3rd Generation Partnership Project (3GPP), 5th Generation Partnership Project (5GPP), Long Term Evolution (LTE), World Interoperability for Microwave Access (WIMAX), Wi-Fi , Internet (Internet), LAN (Local Area Network), Wireless LAN (Wireless Local Area Network), WAN (Wide Area Network), PAN (Personal Area Network), RF (Radio Frequency), Bluetooth (Bluetooth) network, NFC ( A Near-Field Communication (Near-Field Communication) network, a satellite broadcasting network, an analog broadcasting network, a Digital Multimedia Broadcasting (DMB) network, etc. are included, but not limited thereto.

The non-face-to-face service providing server 300 may be a server that provides a non-face-to-face service web page, app page, program, or application. Also, the non-face-to-face service providing server 300 may be a server that registers and manages the remote center terminal 400 and the remotely controlled robot 500 . In addition, when the non-face-to-face service providing server 300 selects a place to visit from the user terminal 100 and requests linkage with the remotely operated robot 500 and makes a payment, the remotely operated robot 500 for a unit time. It may be a server that makes it work with.

Here, the non-face-to-face service providing server 300 may be implemented as a computer capable of accessing a remote server or terminal through the network 200 . Here, the computer may include, for example, a laptop, a desktop, a laptop, and the like equipped with a navigation system and a web browser. A web browser is a program that enables users to use web (WWW: World Wide Web) services and refers to a program that receives and displays hypertext described in HTML (Hyper Text Mark-up Language). For example, Netscape, Internet Explorer (Explorer), Chrome (Chrome), and the like. In addition, an application means an application on a terminal, and includes, for example, an app running on a mobile terminal (smart phone).

The remote center terminal 400 may be a terminal of a remote center using a real-time non-face-to-face service related web page, app page, program or application. In addition, the remote center terminal 400 may be a terminal provided at each tourist destination or shopping mall and renting the remote control robot 500 offline or online.

After receiving and analyzing the tag information transmitted from the remote control robot 500, the remote center terminal 400 generates explanatory information corresponding to the tag information and transmits it to the user terminal 100. In addition, payment information and shipping information transmitted from the user terminal 100 are received, and an employee in charge of packing the product is assigned to automatically proceed with payment for product purchase and deliver the purchased product to the destination.

The remote control robot 500 transfers images captured using a real-time non-face-to-face service related web page, app page, program or application to the user terminal 100 via the remote center terminal 400 and the non-face-to-face service providing server 300. ), and may be a device controlled by receiving a control signal from the user terminal 100.

In addition, the remote control robot 500 moves forward and backward and left and right according to a user command, and transmits an image taken. That is, according to the control signal generated by the user terminal 100 interlocked with the remote control robot 500, an image is captured while moving at a selected place and transmitted as real-time streaming. Also, when the user selects a specific target through the user terminal 100, a tag attached to the selected target is recognized and tag information is transmitted to at least one remote center terminal 400.

FIG. 2 is a diagram for explaining the functions of the remote control robot included in the system of FIG. 1 .

Referring to FIG. 2 , the remote control robot 500 includes a head part 510, a body part 530, and a moving part 550.

Two 8K ultra-high-definition cameras 515 are installed in the head unit 510, and a 3D image is implemented using images captured by the cameras 515, or a high-resolution image is generated by synthesizing two images, or a bright You can also create images. In addition, it is also possible to capture images at various depths by making the angles of view of the two cameras 515 different. The height of the head unit 510 is adjusted up and down according to the user's manipulation and can be rotated 360 degrees left and right, so that the height and angle of the shooting can be adjusted as needed.

The body portion 530 includes an interface portion 531, a touch screen portion 535, and a speaker 537, and the height of the body portion 530 is also adjustable up and down and can be rotated 360 degrees left and right.

The interface unit 531 includes a microphone capable of recording sounds generated in the field, a switch capable of turning on/off the power of the pilot robot 500, and a tag recognition unit capable of recognizing a Near Field Communication (NFC) tag. etc. are included.

The NFC tag stores tag information that matches descriptive information on relics or relics in the case of tourist attractions or museums, and stores tag information that matches descriptive information about listed products in the case of shopping malls. The tag information recognized by the tag recognition unit is transmitted to the remote center terminal 400 and analyzed, and the remote center terminal 400 generates explanatory information corresponding to the tag information and transmits it to the user terminal 100 .

The touch screen unit 535 displays the current state of the remote control robot 500 and displays buttons for the staff to operate the control robot 500. For example, when a remote user is currently controlling the remotely controlled robot 500, a message “in use” is displayed on the screen, and when the battery of the remotely controlled robot 500 needs to be charged, a message “requiring charging” is displayed. It may also be displayed on the screen.

The speaker 537 can output a user's voice input through the user terminal 100, and the user can have a conversation with a person in the visiting place through the speaker 537 and the microphone.

Wheels are mounted on the moving unit 550 so that the remote control robot 500 can freely move back and forth, left and right, and an ultrasonic sensor 551 for detecting the surroundings is installed in front so as not to collide with people or objects during movement.

3 is a block diagram for explaining the configuration of a non-face-to-face service providing server included in the system of FIG. 1 .

Referring to FIG. 3 , the non-face-to-face service providing server 300 includes a management unit 310, a linking unit 320, a transmission unit 330, a connection unit 340, and a structure unit 350.

The management unit 310 may manage the remote center terminal 400 and the remote control robot 500 by mapping them to locations, storing them, and assigning identification codes thereto. That is, one remote center terminal 400 is mapped and installed in a tourist destination and a shopping mall, and at least one remote control robot 500 is disposed at the corresponding place, and each control robot 500 is given an identification code. When a user selects a place he wants to visit and pays a unit fee through the user terminal 100, the management unit 310 grants access to the remotely controlled robot 500 in a standby state among the remotely controlled robots disposed at the selected place. By allowing, the user terminal 100 and the remote control robot 500 are interlocked.

When the user terminal 100 selects and pays for a place to visit, the interlocking unit 320 allocates a remotely controlled robot 500 that is not occupied among the remotely controlled robots 500 previously mapped and stored to the selected place to visit, so that the user It can work with the terminal 100.

The transmission unit 330 transmits the control signal input from the user terminal 100 to the assigned remote control robot 500, and the video captured by the remote control robot 500 and the description generated by the remote center terminal 400. Information is transmitted to the user terminal 100 . In addition, payment information and delivery information input to the user terminal 100 are transmitted to the remote center terminal 400 .

The connection unit 340 may connect real-time streaming between the user terminal 100 and the remote control robot 500 using a User Datagram Protocol (UDP) method. In order to prevent packet loss during real-time streaming, the connection unit 340 may be configured to overtransmit packets transmitted from the remote control robot 500 by a preset percentage. At this time, the excess rate may be, for example, 30%, but is not limited thereto.

When a rescue request event occurs in the user terminal 100, the rescue unit 350 connects one manager terminal (not shown) among at least one manager terminal to the remote control robot 500 interlocked with the user terminal 100. ) can be checked. Alternatively, when an abnormality occurs in the remotely controlled robot 500 and the user cannot control it properly, a rescue request event is generated and transmitted to the remotely controlled robot 500, and the touch screen unit 535 displays “inspection required”. A message can also be displayed, allowing on-site personnel to manually check the status.

4 is a diagram for explaining the operation of a real-time non-face-to-face service providing system according to an embodiment of the present invention, and FIG. 5 is a flowchart for explaining the operation of a real-time non-face-to-face service providing system according to an embodiment of the present invention. am. The embodiment shown in FIGS. 4 and 5 is only one of various embodiments of the present invention, and it will be apparent that it is not limited thereto.

Referring to (a) of FIG. 4, the non-face-to-face service providing server 300 maps and stores visiting places, such as a tourist attraction or shopping mall, and a remote center terminal 400 and a remote control robot 500, and stores each remote center terminal. In order to manage the 400 and the remote control robot 500, an identification code such as an ID may be assigned and managed.

Referring to (b) of FIG. 4, the non-face-to-face service providing server 300 manages the system to be connected in series, and when the user terminal 100 selects and pays for a desired place to visit, it is placed at that place. After allocating an unoccupied remote control robot 500 among the remote control robots 500, the control right is given to the user terminal 100, and real-time video streaming is performed using UDP. And, if the time corresponding to the payment cost is exceeded, an additional charge is added.

In summary, the platform according to an embodiment of the present invention has a serial structure of user-server-remote center-manipulator robot, and when a user accesses the service platform through membership registration using the user terminal 100, each It can be connected to the remote center terminal 400 installed in an offline place such as a tourist attraction or a shopping mall. Each remote center can manage, repair, store, rent, etc. dozens or hundreds of remote-controlled robots 500, and the remote-controlled robot 500 includes a remote controller, and the controller is linked between the server and the robot-controlled robot. can be relayed.

Multiple remotely controlled robots (500 ) can be stably operated, technologies such as collision avoidance between remotely controlled robots 500, automatic return and charging, GPS-based flight within a certain range can be applied, and UDP technology is applied for stable real-time media streaming. Use the UDP method, not the TCP method, which causes delay as the streaming continues. It utilizes packets to enable stable real-time streaming.

5 is a flowchart for explaining the operation of a real-time non-face-to-face service providing system according to an embodiment of the present invention. Hereinafter, an example of a process of transmitting and receiving data between each component will be described through FIG. 5, but the present application is not limited to such an embodiment, and according to various embodiments described above, It is obvious to those skilled in the art that a process of transmitting and receiving data may be changed.

Referring to FIG. 5, the non-face-to-face service providing server 300 maps and stores the remote center terminal 400 and the remote control robot 500 to visit places such as tourist attractions or shopping malls, and assigns and manages identification codes ( S100).

When a visit place is selected through the user terminal 100 and payment is made (S110-Y), a remote control robot 500 that is not occupied among control robots mapped to the selected visit place is assigned to the user terminal 100 and It interlocks (S130).

In addition, the control signal input from the user terminal 100 is transmitted to the assigned remote control robot 500, and the image captured by the remote control robot 500 is transmitted to the user terminal 100 (S150).

At this time, when the NFC tag is recognized through the remote control robot 500 (S170-Y), explanatory information corresponding to the recognized tag information is transmitted to the user terminal 100. More specifically, the tag information recognized through the remote control robot 500 is transmitted to and analyzed by the remote center terminal 400, and the remote center terminal 400 generates explanatory information corresponding to the tag information to the user terminal. Send to (100).

Through the process described above, the user may be provided with an explanation of relics or remains of a tourist destination along with an image, and may be provided with information on displayed items when shopping in a shopping mall.

Matters not described for the real-time non-face-to-face service providing method using the remote-controlled robot of FIG. 5 are the same as those described for the real-time non-face-to-face service providing method using the remote-controlled robot through FIGS. 1 to 4, or Since it can be easily inferred from the description, the following description will be omitted.

The real-time non-face-to-face service providing method using a remotely controlled robot according to an embodiment described with reference to FIG. 5 is also in the form of a recording medium containing instructions executable by a computer, such as an application or program module executed by a computer. can be implemented Computer readable media can be any available media that can be accessed by a computer and includes both volatile and nonvolatile media, removable and non-removable media. Also, computer readable media may include all computer storage media. Computer storage media includes both volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data.

In the real-time non-face-to-face service providing method using a remotely controlled robot according to an embodiment of the present invention described above, an application basically installed in a terminal (this may include a program included in a platform or operating system basically installed in the terminal) It may be executed by, or may be executed by an application (ie, a program) directly installed in the master terminal by a user through an application providing server such as an application store server, an application or a web server related to the corresponding service.

In this sense, the method for providing real-time non-face-to-face service using a remotely controlled robot according to an embodiment of the present invention described above is implemented as an application (ie, a program) that is basically installed in a terminal or directly installed by a user, and It can be recorded on a computer-readable recording medium.

The above description of the present invention is for illustrative purposes, and those skilled in the art can understand that it can be easily modified into other specific forms without changing the technical spirit or essential features of the present invention. will be. Therefore, the embodiments described above should be understood as illustrative in all respects and not limiting. For example, each component described as a single type may be implemented in a distributed manner, and similarly, components described as distributed may be implemented in a combined form.

The scope of the present invention is indicated by the following claims rather than the detailed description above, and all changes or modifications derived from the meaning and scope of the claims and equivalent concepts should be construed as being included in the scope of the present invention. do.

100: user terminal 200: network
300: non-face-to-face service providing server 310: management unit
320: interlocking unit 330: transmission unit
340: connection part 350: structural part
400: remote center terminal 500: remote control robot
510: Head 515: Camera
530: body part 531: interface part
535: touch screen unit 537: speaker
550: moving unit 551: sensor

Claims (5)

It shoots and transmits images while moving forward, backward, left and right according to the user's command, recognizes the tag installed at the place of visit and transmits tag information. Two 8K ultra-high-definition cameras are installed, and the head unit can move up and down and rotate 360 degrees left and right. ; A microphone capable of recording sound occurring in the field and a speaker capable of outputting user voice input through a user terminal are installed, and it is possible to move up and down and rotate 360 degrees left and right, and recognize NFC (Near Field Communication) tags. A body portion in which a tag recognition unit capable of doing so is installed; and at least one remote control robot including; a moving unit equipped with wheels capable of freely moving back and forth;
After receiving and analyzing the tag information transmitted from the at least one remotely controlled robot, explanatory information corresponding to the tag information is generated and transmitted, and payment information and delivery for product purchase are provided through the at least one user terminal. When information is transmitted, at least one remote center terminal that automatically proceeds with payment and assigns an employee in charge of packing the product;
When a control signal for controlling the at least one remote-controlled robot is generated, an image captured by the at least one remote-controlled robot is streamed and outputted in real time, and the description information is transmitted from the at least one remote center terminal. At least one user terminal that outputs with an image; and
A management unit for assigning and managing an identification code to the at least one remote center terminal and the at least one remote-controlled robot, and at least one unoccupied remote-controlled robot among the remote-controlled robots mapped to the remote center terminal selected from the at least one user terminal. An interlocking unit that interlocks the remote-controlled robot with the at least one user terminal, transmits a control signal input to the at least one user terminal to the interlocked at least one remote-controlled robot, and takes pictures from the at least one remote-controlled robot. A transmission unit that transmits the generated image and description information generated at the at least one remote center to the user terminal, real-time streaming between the at least one user terminal and the at least one remotely controlled robot using the UDP (User Datagram Protocol) method. Real-time non-face-to-face service providing system using a remotely operated robot, characterized in that it comprises a; non-face-to-face service providing server including a connection unit connected using. delete delete delete delete

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