JP2013156897A - User terminal device, operator terminal device, user terminal control program, user terminal control method, operator terminal device control program, operator terminal device control method, and information processing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reduce a workload when an operator gives operation guidance.SOLUTION: A user terminal device 7, when receiving operation guidance information 18 transmitted from an operator terminal device 3, displays an operation guide for giving a user guidance on the same operation as an operation performed in the operator terminal device 3 for a user operation screen displayed on display means on the basis of the received operation guidance information 18. Then, the user terminal device 7 transmits, to the operator terminal device 3, operation information corresponding to an operation detected by operation input means in a state where the operation guide is displayed on the display means.

Description

  The present invention relates to a user terminal device, an operator terminal device, a user terminal control program, a user terminal control method, an operator terminal device control program, an operator terminal device control method, and an information processing system.

  In recent years, functions installed in information processing apparatuses have been diversified and their operations have become complicated. Therefore, the user may not understand how to use the information processing apparatus even by referring to a manual or the like. For such a case, for example, a company that manufactures and sells information processing apparatuses often has a customer consultation window such as a support center that provides operation guidance by an operator. When the operator and the user are in a remote place, the exchange between the user and the operator can be performed by telephone or e-mail, for example. However, when teaching the operation method using the telephone, since it is an exchange in an oral manner and a specific operation location cannot be illustrated, it takes time for the user to grasp the operation method. In addition, when teaching operation methods using e-mail, it is possible to illustrate specific operation methods, but it takes time to write the illustrations, and real-time communication like telephone Can be more time consuming than using a telephone.

  Therefore, in Patent Document 1, an image forming apparatus and a remote operation device are connected to each other via a network so that they can communicate with each other, and the image forming device uses an instruction coordinate corresponding to an operation guide position transmitted from the remote operation device. A technique for displaying a guidance mark reflecting an operation by an operator on an operation screen is disclosed. According to such a configuration, the guidance mark is displayed on the operation screen of the image forming apparatus, so that the user can grasp at a glance which operation should be performed next. As a result, there is an advantage that it is convenient and less time-consuming and time-consuming than when teaching operation methods only by telephone or e-mail.

Japanese Patent Publication No. 2006-140898

  By the way, in the image forming apparatus disclosed in Patent Document 1, when the user performs an operation on the operation screen on which the guidance mark is displayed and the operation screen is changed, the operator uses the operation screen after the transition. It is the structure which transmits to a remote control device. As a result, the operation screen after the transition is displayed on the remote operation device, so that the operator can check the operation screen after the transition by the operation by the user.

  However, the technique disclosed in Patent Document 1 has the following problems. For example, the user may accidentally operate a part other than the operation part where the guide mark is indicated. In this case, whether or not an erroneous operation has been performed is determined by the operator confirming the operation screen after the transition received from the image forming apparatus. However, if the screen configuration is similar to the operation screen that should transition when the operation location indicated by the guidance mark is operated, and the operation screen that has actually transitioned due to an erroneous operation, the operator may not be aware of the erroneous operation. There is sex. In this case, for example, if it is detected that there has been an error in the previous operation procedure in a state where the operation has further progressed, the operation guidance will be re-executed after returning to the operation procedure in which the error operation was performed. Take extra. In order to deal with such problems, the operator carefully observes the operation screen after the transition received from the image forming apparatus, and the operation screen that has been transitioned by the operation by the user has transitioned by the operation based on the operator's own operation guidance. Since it is necessary for the operator to always determine whether or not the screen is the same screen as the screen, an operator's work load increases.

  The present invention has been made to solve the above-described problems, and a user terminal device, an operator terminal device, a user terminal control program, and a user terminal control capable of reducing the work burden when an operator performs operation guidance. It is an object of the present invention to provide a method, an operator terminal device control program, an operator terminal device control method, and an information processing system.

  In order to achieve the above object, the invention according to claim 1 is a user terminal device capable of communicating with an operator terminal device, the display means for displaying a user operation screen that can be operated by the user, and the operation by the user is detected. And selecting one user operation screen from a plurality of user operation screens having a hierarchical structure based on the operation detected by the operation input means and displaying the selected user operation screen on the display means, Display control means for changing a user operation screen displayed on the display means, and communication means for communicating with the operator terminal device, wherein the display control means is an operation received by the communication means from the operator terminal device. Based on the guidance information, an operation performed on the operator terminal device on the user operation screen displayed on the display means; An operation guide for guiding the user to the same operation is displayed, and the communication unit transmits operation information corresponding to an operation detected by the operation input unit to the operator terminal device. .

  According to such a configuration, the operation information corresponding to the operation detected by the operation input means is transmitted to the operator terminal device, so that the operator terminal device can be notified of the operation performed on the user terminal device. .

  According to a second aspect of the present invention, in the user terminal device according to the first aspect, the operation detected by the operation input unit is an erroneous operation different from the operation corresponding to the operation guidance information received by the communication unit. An error operation determination means for determining whether the operation input means detects an operation error when the operation detected by the operation input means is an error operation. It is.

  According to such a configuration, since the erroneous operation information is transmitted to the operator terminal device, it is possible to notify that an erroneous operation has been performed in the user terminal device.

  According to a third aspect of the present invention, in the user terminal device according to the second aspect, the operation detected by the operation input unit is performed when the erroneous operation determination unit detects the operation by the operation input unit. It is further determined whether or not the user operation screen and the operator operation screen on which the operation corresponding to the operation guidance information received by the communication unit is performed are the same transition route, and detected by the operation input unit It is determined that the user operation screen on which the operation has been performed and the operator operation screen on which the operation corresponding to the operation guide information received by the communication unit is not the same transition route are erroneous operations. It is the structure to do.

  According to such a configuration, the user operation screen in which the operation detected by the operation input unit is performed and the operator operation screen in which the operation corresponding to the operation guidance information received by the communication unit is performed are the same transition If it is not a route, it is determined that the operation is erroneous, and therefore it is possible to correctly determine whether an erroneous operation has been performed. For example, even if the operator operation screen and the user operation screen have the same screen configuration, if the operator operation screen and the user operation screen have different transition paths, the contents set on those screens may be different from each other. . According to the above configuration, for example, even if the operator operation screen and the user operation screen have the same screen configuration, if these screens are different transition paths, it is determined that the operation is erroneous. It is possible to prevent in advance that the operation related to the setting different between the user and the user proceeds without being noticed.

  The invention according to claim 4 is the user terminal device according to claim 2, further comprising operation guide information storage means for storing a plurality of operation guide information, wherein the operation guide information storage means defines an operation procedure. One operation procedure group including a plurality of operation guide information and another operation procedure group including a plurality of operation guide information in which an operation procedure different from the one operation procedure group is stored, and the erroneous operation is stored Based on the operation procedure group of the operation guide information stored in the operation guide information storage unit, the determination unit displays the operation guide based on the first operation guide information included in the one operation procedure group on the display unit. Even if the operation detected by the operation input means is different from the operation corresponding to the operation guidance displayed on the display means, the detected operation is If the first operation guidance information included in the operation procedure group is an operation that corresponds has a configuration, wherein it is not determined that the erroneous operation.

  According to such a configuration, an operation detected by the operation input unit in a state where the operation guide based on the first operation guide information included in one operation procedure group is displayed on the display unit is displayed on the display unit. If the detected operation is an operation corresponding to the first operation guide information included in another operation procedure group, it is determined that the operation is wrong. This will improve usability. That is, according to the above configuration, when a plurality of operations are continuously performed by the operator terminal device, the user performs an operation different from the first operation guide displayed on the user terminal device based on the operation order. Even if the operation corresponds to the first operation of the operation guidance of another operation procedure group different from the operation procedure group of the operation guidance displayed on the display means, it is not necessary to determine that the operation is an erroneous operation. . As a result, the user can continue to the next operation because it is not determined as an erroneous operation.

  The invention according to claim 5 is the user terminal device according to any one of claims 2 to 4, wherein the communication means includes a user operation screen after transition based on an erroneous operation detected by the operation input means, and the communication. When the difference from the user operation screen after the transition based on the operation corresponding to the operation guidance information received by the means is a predetermined value or more, the erroneous operation information is not transmitted to the operator terminal device. is there.

  According to such a configuration, it is possible to prevent the operator terminal device from reporting unnecessary information. For example, it is not necessary to notify the operator of an erroneous operation that can be easily understood by an operator who uses the operator terminal device. According to the above configuration, erroneous operation information is not transmitted to the operator terminal device when the difference between the user operation screen transitioned due to an actual erroneous operation and the user operation screen after the transition based on the operation guidance information is a predetermined value or more. It is like that. As a result, erroneous operation information that can be easily understood by the operator is not transmitted to the operator terminal device, so that, for example, compared to a case where erroneous operation information is always transmitted to the operator terminal device, the troublesomeness of the operator can be reduced. it can.

  According to a sixth aspect of the present invention, in the user terminal device according to any of the second to fifth aspects, the display control unit causes the display unit to notify erroneous operation information based on a determination result by the erroneous operation determination unit. It is the structure characterized by this.

  According to such a configuration, since erroneous operation information is notified in the user terminal device, for example, it is possible to notify a user who uses the user terminal device that an erroneous operation has been performed.

  According to a seventh aspect of the present invention, in the user terminal device according to any one of the first to sixth aspects, the operation guidance displayed on the display means is normally the operation location to be operated next on the user operation screen. It is the structure characterized by being displayed in a different display mode.

  According to such a configuration, the operation location to be operated next is notified to the display means, so that the user can grasp what operation should be performed next.

  The invention according to claim 8 is the user terminal device according to any one of claims 2 to 7, wherein the display control means changes the user operation screen after the erroneous operation based on an instruction from the operator terminal device before transition. It is the structure characterized by returning to this state.

  According to such a configuration, the user operation screen after the erroneous operation returns to the state before the transition, so that the user can return to the screen before the transition and redo the operation.

  The invention according to claim 9 is the user terminal device according to claim 8, wherein the display control means corresponds to the user operation screen before the transition when the user operation screen after the erroneous operation is returned to the state before the transition. On the basis of the operation guidance information to be performed, the operation guidance is displayed again on the user operation screen returned to the state before the transition.

  According to such a configuration, since the operation guidance is displayed again on the user operation screen that has been returned to the state before the transition, the user can grasp which operation portion should be operated.

  According to a tenth aspect of the present invention, in the user terminal device according to any one of the first to ninth aspects, the communication unit transmits the user operation screen changed by the display control unit to the operator terminal device. This is a characteristic configuration.

  According to such a configuration, the user operation screen transitioned by the display control means is transmitted to the operator terminal device, so it is possible to notify the operator terminal device how the user operation screen has transitioned.

  The invention according to claim 11 is an operator terminal device that performs operation guidance for a user who operates the user terminal device by communicating with the user terminal device, and the user operation displayed on the user terminal device The screen structure is the same as the screen, and a display means for displaying an operator operation screen that can be operated by the operator, an operation input means for detecting an operation by the operator, and a hierarchy based on the operation detected by the operation input means A display control means for transitioning an operator operation screen to be displayed on the display means by selecting one operator operation screen from a plurality of operator operation screens having a structure and displaying it on the display means; and the operation input means The operation guidance information is transmitted to the user terminal device based on the operation detected by And a communication means for receiving information transmitted from the user terminal device, wherein the display control means is performed by the user terminal device based on operation information received by the communication means from the user terminal device. The operation is displayed on the display means.

  According to such a configuration, since the operation performed on the user terminal device is displayed on the operator terminal device, the operator can know what operation is performed on the user terminal device.

  The invention according to claim 12 is the operator terminal device according to claim 11, wherein the operation corresponding to the operation information received by the communication means is an erroneous operation different from the operation corresponding to the operation guidance information. An error operation determination means for determining whether the operation corresponding to the operation information received by the communication means is an error operation, and displays the operation error information on the display means. It is the structure to do.

  According to such a configuration, since erroneous operation information is displayed on the display means, it is possible to notify the operator that an erroneous operation has been performed on the user terminal device.

  According to a thirteenth aspect of the present invention, in the operator terminal device according to the twelfth aspect, when the operation information is received by the communication means, the erroneous operation determination means performs a user operation in which an operation corresponding to the operation information is performed. It is further determined whether or not the screen and the operator operation screen on which the operation corresponding to the operation guidance information is performed are the same transition route, and the operation corresponding to the operation information received by the communication unit is performed. If the user operation screen and the operator operation screen on which the operation corresponding to the operation guidance information is performed are not on the same transition route, it is determined that the operation is erroneous.

  According to such a configuration, the transition path in which the user operation screen on which the operation corresponding to the operation information received by the communication unit is performed and the operator operation screen on which the operation corresponding to the operation guide information is performed are the same If not, it is determined that the operation has been erroneously performed, and therefore it is possible to correctly determine whether or not an erroneous operation has been performed. That is, even if the operator operation screen and the user operation screen have the same screen configuration, if the operator operation screen and the user operation screen have different transition paths, the operations on those screens may be related to different settings. There is. According to the above configuration, even if the operator operation screen and the user operation screen have the same screen configuration, if the screens have different transition paths, it is determined that the operation is incorrect. It is possible to prevent in advance that the operation related to the setting different from the user proceeds without being noticed.

  The invention according to claim 14 is the operator terminal device according to claim 12, further comprising operation guide information storage means for storing a plurality of operation guide information corresponding to a plurality of consecutive operations detected by the operation input means. The operation guide information storage means includes a plurality of operation guides including a plurality of operation guide information in which operation procedures are defined, and a plurality of operation guides in which operation procedures different from the one operation procedure group are defined. Another operation procedure group including information, and the erroneous operation determination unit determines whether the one operation procedure group is based on the operation procedure group of the operation guide information stored in the operation guide information storage unit. The operation corresponding to the operation information received from the user terminal device in a state transmitted to the user terminal prior to the operation procedure group of Even when the operation is different from the operation corresponding to the first operation guide information included in the group, the operation corresponding to the operation information is the operation corresponding to the first operation guide information included in the other operation procedure group. The configuration is characterized in that it is not determined as an erroneous operation.

  According to such a configuration, even if the operation performed on the user terminal device is different from the first operation included in the first operation procedure group, the operation performed on the user terminal device is the second. In the case of the first operation procedure included in the operation procedure group, since it is not determined that the operation is erroneous, the user is displayed on the display unit when the operator terminal device guides the operation of multiple groups. Even if an operation different from the current operation guide is performed, if the operation is the first processing procedure of the operation guide of another group, it is not determined that the operation is an erroneous operation. As a result, the user can continue to the next operation because it is not determined as an erroneous operation.

  According to a fifteenth aspect of the present invention, in the operator terminal device according to any one of the twelfth to fourteenth aspects, the display control means performs a user operation screen after transition based on an erroneous operation and an operation corresponding to the operation guidance information. When the difference from the user operation screen after the transition is based on a predetermined value or more, erroneous operation information is not notified to the display means.

  According to such a configuration, it is possible to prevent the operator terminal device from reporting unnecessary information. For example, it is not necessary to notify the operator of an erroneous operation that can be easily understood by an operator who uses the operator terminal device. According to the above configuration, the user operation screen after the transition based on the erroneous operation corresponding to the operation information, that is, the user operation screen transitioned due to the actual erroneous operation, and the user operation screen after the transition based on the operation corresponding to the operation guidance information, that is, If the difference between the user terminal screen and the user operation screen that should have changed if the user is operating in accordance with the operation guidance in the user terminal device is equal to or greater than a predetermined value, erroneous operation information is not notified. As a result, for example, erroneous operation information is not notified for an erroneous operation that can be easily understood by the operator, so that it is possible to reduce the troublesomeness of the operator as compared to the case where the erroneous operation information is always notified.

  The invention according to claim 16 is the operator terminal device according to any one of claims 12 to 15, wherein the display control means is changed by a user operation screen in which an erroneous operation is performed in the user terminal device and the erroneous operation. One or both of the subsequent user operation screens are displayed on the display means.

  According to such a configuration, since one or both of the user operation screen that is a target of the erroneous operation performed in the user terminal device and the user operation screen after the transition due to the erroneous operation is displayed on the display unit, The operator can confirm to which user operation screen an erroneous operation has been performed on the user terminal device or which user operation screen is currently displayed on the user terminal device due to the erroneous operation.

  According to a seventeenth aspect of the present invention, in the operator terminal device according to the sixteenth aspect, when the display control means displays the user operation screen to be erroneously operated on the display means, the operation location where the erroneous operation has been performed is displayed. It is the structure characterized by alerting | reporting by the display mode different from normal.

  According to such a configuration, the operation location where the erroneous operation has been performed is notified in a display mode different from the normal display mode, so that the operator can grasp at a glance which operation location has been erroneously operated in the user terminal device. .

  According to an eighteenth aspect of the present invention, in the operator terminal device according to any one of the eleventh to seventeenth aspects, the communication means further includes a user operation screen after an erroneous operation based on an operation detected by the operation input means. Is transmitted to the information processing apparatus to return the operation information to the state before the transition.

  According to such a configuration, the operator can cause the user to redo the operation instruction after returning to the screen before the transition by shifting the user operation screen after the erroneous operation before the transition.

According to a nineteenth aspect of the present invention, in the operator terminal device according to the eighteenth aspect, the operation information includes an instruction for displaying the operation guidance again on the user operation screen returned to the state before the transition. It is the structure characterized by having.

  According to such a configuration, since the operation guidance is displayed again on the user operation screen that has been returned to the state before the transition, the user can grasp which operation portion should be operated.

  According to a twentieth aspect of the present invention, in the operator terminal device according to any one of the twelfth to eighteenth aspects, the communication unit transmits erroneous operation information to the user terminal device based on a determination result by the erroneous operation determination unit. It is the structure characterized by this.

  According to such a configuration, since erroneous operation information is transmitted to the user terminal device, it is possible to notify the user terminal device that an erroneous operation has been performed on the user terminal device.

  The invention according to claim 21 is communicable with an operator terminal device comprising a display means for displaying a user operation screen capable of being communicated with the operator terminal device and operable by the user, and an operation input means for detecting the operation by the user. A user terminal device control program executed in a user terminal device, wherein the user terminal device (a) receives operation guidance information transmitted from the operator terminal device; and (b) the step (a ) On the basis of the operation guidance information received in step (b), displaying an operation guidance for guiding the same operation as that performed on the operator terminal device to the user operation screen displayed on the display means; (C) The operation input means detects the operation guidance displayed on the display means. Transmitting operation information corresponding to the the operation to the operator terminal unit, a configuration which is characterized in that for the execution.

  According to such a configuration, the operation information corresponding to the operation detected by the operation input means is transmitted to the operator terminal device, so that the operator terminal device can be notified of the operation performed on the user terminal device. .

  The invention according to claim 22 can communicate with an operator terminal device comprising a display means for displaying a user operation screen capable of being communicated with an operator terminal device and operable by a user, and an operation input means for detecting an operation by the user. A user terminal device control method executed in a simple user terminal device, comprising: (a) receiving operation guide information transmitted from the operator terminal device; and (b) operation guide received in step (a). (C) displaying the operation guidance for guiding the user the same operation as that performed on the operator terminal device on the user operation screen displayed on the display unit based on the information; Operation information corresponding to an operation detected by the operation input means in a state where an operation guide is displayed on A configuration characterized by having the steps of: transmitting to said operator terminal.

  According to such a configuration, the operation information corresponding to the operation detected by the operation input means is transmitted to the operator terminal device, so that the operator terminal device can be notified of the operation performed on the user terminal device. .

  The invention according to claim 23 includes an operation input means for detecting an operation by an operator and a display means for displaying various screens, and operates for a user who operates the user terminal device by communicating with the user terminal device. An operator terminal device control program executed in an operator terminal device that performs guidance, the operator terminal device having the same screen configuration as (a) a user operation screen displayed on the user terminal device, and an operation by an operator And (b) displaying operation guidance information based on an operation detected by the operation input means while the operator operation screen is displayed on the display means. Transmitting to the user terminal device; (c) the step (b) Receiving the operation information transmitted from the user terminal device after transmitting the operation guidance information to the user terminal device in (d), based on the operation information received in the step (c), And a step of displaying the operation performed in step (a) on the display means.

  According to such a configuration, since the operation performed on the user terminal device is displayed on the operator terminal device, the operator can know what operation is performed on the user terminal device.

  The invention according to claim 24 comprises an operation input means for detecting an operation by an operator and a display means for displaying various screens, and operates for a user who operates the user terminal device by communicating with the user terminal device. An operator terminal device control method executed in an operator terminal device that performs guidance, and (a) an operator operation screen that has the same screen configuration as a user operation screen displayed on the user terminal device and can be operated by an operator And (b) transmitting operation guidance information to the user terminal device based on an operation detected by the operation input unit in a state where an operator operation screen is displayed on the display unit. (C) in step (b), the operation guidance information is transmitted to the user. A step of receiving operation information transmitted from the user terminal device after being transmitted to the terminal device, and (d) an operation performed on the user terminal device based on the operation information received in the step (c). And displaying on the display means.

  According to such a configuration, since the operation performed on the user terminal device is displayed on the operator terminal device, the operator can know what operation is performed on the user terminal device.

  The invention according to claim 25 is an information processing system in which an operator terminal device and a user terminal device can communicate, wherein the user terminal device displays a user operation screen that can be operated by a user. First operation input means for detecting an operation by a user, first communication means for receiving operation guide information from the operator terminal device, and operation guide information received by the first communication means. A first display control means for displaying an operation guidance for guiding the same operation as the operation performed on the operator terminal device to the user on the user operation screen displayed on the first display means, And the first communication means corresponds to an operation detected by the first operation input means in a state where an operation guide is displayed on the first display means. The operator terminal device transmits a second display means for displaying various screens, a second operation input means for detecting an operation by the operator, and the second operation input. Based on the operation detected by the means, one operator operation screen is selected from a plurality of operator operation screens having a hierarchical structure and displayed on the second display means, whereby the second display means Based on the operation detected by the second display control means for changing the operator operation screen to be displayed and the second operation input means, the operation guidance information is transmitted to the user terminal device and transmitted from the user terminal device. Second communication means for receiving operation information to be transmitted, wherein the second display control means is based on the operation information received by the second communication means. It is configured to and displaying the operation the took place in the user terminal device are in the second display means.

  According to such a configuration, since the operation performed on the user terminal device is displayed on the second display unit of the operator terminal device, the operator can know what operation is performed on the user terminal device. it can.

  According to the present invention, since the operation information from the user terminal device is transmitted to the operator terminal device, the operator using the operator terminal device perceives what operation has been performed on the user terminal device. Can be made. Thereby, an operator's work burden can be reduced.

It is a figure which shows the example of whole structure of an information processing system. It is a figure which shows an example of the hardware constitutions of information processing apparatus. It is a block diagram which shows an example of a function structure of the control part in information processing apparatus. It is a figure which shows an example of operation guidance record information. It is a sequence diagram which shows the process sequence of the process performed in an information processing system. It is a sequence diagram which shows the process sequence of the process performed in an information processing system. It is a sequence diagram which shows the process sequence of the process performed in an information processing system. It is a sequence diagram which shows the process sequence of the process performed in an information processing system. It is a flowchart which shows an example of the process sequence of the whole process performed in the control part of information processing apparatus. It is a flowchart which shows an example of the process sequence of the erroneous operation discrimination | determination process performed in the control part of an information processing apparatus or an operator terminal device. It is a flowchart which shows an example of the process sequence of the erroneous operation information output determination process performed in the control part of an information processing apparatus or an operator terminal device. It is a figure which shows an example of the hardware constitutions of an operator terminal device. It is a block diagram which shows an example of a function structure of the control part in an operator terminal device. It is a sequence diagram which shows the process sequence of the process performed in an information processing system. It is a sequence diagram which shows the process sequence of the process performed in an information processing system. It is a sequence diagram which shows the process sequence of the process performed in an information processing system. It is a sequence diagram which shows the process sequence of the process performed in an information processing system. It is a flowchart which shows an example of the process sequence of the whole process performed in the control part of an operator terminal device. It is a figure which shows an example of the operator operation screen displayed on an operator terminal device. It is a figure which shows an example of the user operation screen displayed on information processing apparatus. It is a figure which shows an example of the operator operation screen displayed on an operator terminal device. It is a figure which respectively shows an example of the user operation screen displayed on an information processing apparatus when an erroneous operation is performed by the user, and an example of an operator operation screen displayed on an operator terminal device. It is a figure which shows an example of the operator operation screen displayed on an operator terminal device.

  Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the drawings. In the embodiments described below, members that are common to each other are denoted by the same reference numerals, and redundant descriptions thereof are omitted.

  FIG. 1 is a diagram illustrating a configuration example of an information processing system 1 according to the present embodiment. In the information processing system 1, an operator terminal device 3 used by an operator and an information processing device (user terminal device of the present invention) 7 used by a user such as an MFP (Multifunction Peripherals) can communicate with each other via a network 9. It is the structure connected to. The network 9 is a wide area communication network including the Internet, for example. The operator terminal device 3 and the information processing device 7 are not limited to the illustrated numbers.

  The information processing apparatus 7 has a plurality of functions such as a copy function, a print function, a scan function, a FAX function, and a network communication function, for example. The information processing apparatus 7 operates a function specified by the user, and a job specified by the user. Is a device for executing This type of information processing apparatus 7 can add various functions in addition to the functions described above as optional functions.

  The information processing apparatus 7 includes an operation panel 8 serving as a user interface for allowing the user to perform various operations. In other words, the operation panel 8 displays a user operation screen for allowing the user to select one function from the plurality of functions described above and to perform various setting operations for the selected one function. It has become so. Such a user operation screen has a top screen displayed when the user logs in to the information processing apparatus 7 as the top layer, and sequentially transitions to a lower layer for each function selectable by the user based on the user's operation. It has a multi-level screen structure. That is, the information processing apparatus 7 stores a plurality of user operation screens having a hierarchical structure in advance, and the user operation screen displayed on the operation panel 8 is changed based on the user operation, so that the user can perform the operation. It is configured to reflect and make various settings.

  In particular, this type of information processing apparatus 7 has a plurality of functions as described above, and there are many items that can be set by the user for each function. Therefore, when the user who uses the information processing device 7 is a beginner, for example, the desired setting operation can be performed by operating the operation panel 8 having a complicated screen configuration. It can happen that you don't know if you can do it.

  Therefore, in the present embodiment, with the configuration as shown in FIG. 1, the operation of the operator terminal device 3 by the operator can be performed with respect to a user who uses the information processing device 7 remotely via the network 9. It is possible to teach whether or not the setting desired by the user can be performed.

  The operator terminal device 3 is composed of, for example, a general personal computer. The operator terminal device 3 includes a display unit 4 for displaying various information to the operator, and an operation input unit 5 for inputting an operation instruction by the operator. The operator terminal device 3 is preinstalled with a program that operates the function of displaying an operation guide for communicating with the information processing device 7 and guiding the operation performed by the user on the operation panel 8. The operator teaches the operation on the operation panel 8 to the user who uses the information processing device 7 from a remote location by starting the program in the operator terminal device 3.

  The operator terminal device 3 stores in advance an operator operation screen having the same screen configuration as the user operation screen displayed on the information processing device 7 together with the program. That is, in the operator terminal device 3, a plurality of operator operation screens having the same hierarchical structure as the user operation screen are stored in advance in a predetermined storage device. Then, the operator terminal device 3 activates the above program to display one operator operation screen from among the plurality of operator operation screens on the display unit 4, and changes the operator operation screen based on the operation by the operator. Configured to go. When the operator performs an operation for teaching a user who uses the information processing device 7 while the operator operation screen is displayed on the display unit 4, the operator terminal device 3 performs operation guidance information based on the operation instruction. Is generated, and the operation guidance information is transmitted to the information processing apparatus 7 via the network 9.

  The information processing device 7 establishes a communication state with the operator terminal device 3 based on a communication request from the operator terminal device 3, for example. When the information processing apparatus 7 receives the operation guidance information from the operator terminal device 3 in a state where the user operation screen is displayed on the operation panel 8, the information processing apparatus 7 displays the operation guidance for the user operation screen on the operation panel 8. To do. This operation guidance is for instructing the user of the operations performed by the operator on the operator operation screen in the operator terminal device 3. Thus, the user can perform various operations on the user operation screen displayed on the operation panel 8 while viewing the operation guide.

  In the present embodiment, when the information processing device 7 detects an operation instruction from the user while the operation guidance is displayed on the operation panel 8, the information processing device 7 transmits operation information based on the detected operation instruction to the operator terminal device 3. . This operation information includes information for specifying what operation has been performed on the user operation screen displayed on the operation panel 8. For example, when a plurality of operation keys that can be operated by the user are included in the user operation screen, information that can specify the operation keys operated by the user is included.

  When the operator terminal device 3 receives the operation information, the operator terminal device 3 displays the operation information on the display unit 4 so as to notify the operator what operation has been performed in the information processing device 7. For example, the operator terminal device 3 identifies an operation performed on the user operation screen based on the operation information, and displays an operation location based on the identification result in a display mode different from normal. According to such a configuration, the operator can grasp at a glance what operation the user has performed on the information processing apparatus 7. This eliminates the need for the operator to determine the operation location by the user himself / herself, thus reducing the work load. Hereinafter, the information processing system 1 that operates as described above will be described in detail. In the following, when it is not necessary to distinguish between the operator operation screen and the user operation screen, they are simply referred to as “operation screen”.

  FIG. 2 is a diagram illustrating an example of a hardware configuration of the information processing apparatus 7. The information processing apparatus 7 includes a printer 10 a that executes a printing process, a scanner 10 b that reads a document image, a FAX unit 10 c that transmits and receives FAX data, a network interface 11 that connects the information processing apparatus 7 to a network 9, A system control unit 12 that performs overall control of the information processing apparatus 7 and the operation panel 8 described above are provided. Each of the printer 10, the network interface 11, and the operation panel 8 is configured to be communicably connected to the system control unit 12.

  The operation panel 8 includes a panel CPU 15, a ROM 16, a RAM 17, and an LCD panel unit 23. The panel CPU 15 is a processing unit that performs overall control of the operation panel 8 and is configured to be able to communicate with the system control unit 12 described above. The ROM 16 is composed of, for example, a nonvolatile memory and stores a program 16a (user terminal control program of the present invention). The program 16a is a program for causing the panel CPU 15 to function as a processing unit described later. The ROM 16 includes a user operation screen storage unit 16b. The user operation screen storage unit 16b stores a plurality of user operation screens having a hierarchical structure.

  The RAM 17 stores temporary data associated with the execution of the program 16a by the panel CPU 15 and includes, for example, a volatile memory. The LCD panel unit 23 includes a display unit 24 and an operation input unit 25, and controls operations of the display unit 24 and the operation input unit 25. The display unit 24 is composed of, for example, a liquid crystal panel and displays various information such as a user operation screen. The operation input unit 25 is provided integrally with the display unit 24 and detects an operation on the display unit 24. Although not shown, a hard key operation input unit including a push key such as a start key or a numeric keypad may be provided around the LCD panel unit 23 or the like.

  FIG. 3 is a block diagram illustrating an example of a functional configuration of the panel CPU 15 in the present embodiment. The panel CPU 15 functions as the communication unit 31 and the display control unit 32 by executing the above-described program 16a. The display control unit 32 includes a determination unit (an erroneous operation determination unit of the present invention) 33 and an operation information generation unit 34. Hereinafter, the function of each processing unit will be described.

  The communication unit 31 is a processing unit that communicates with the operator terminal device 3 via the network interface 11. That is, when receiving the operation guidance information 18 transmitted from the operator terminal device 3, the communication unit 31 stores the operation guidance information 18 in the RAM 17.

  The display control unit 32 is a processing unit that causes the display unit 24 to display various screens. When the operation guide information 18 is stored in the RAM 17, the display control unit 32 displays the operation guide based on the operation guide information 18 on the display unit 24. When an operation by the user is detected by the operation input unit 25 while the operation guidance is displayed on the display unit 24, the display control unit 32 is displayed on the display unit 24 based on the operation. The current user operation screen to the updated user operation screen.

  At this time, the operation information generating unit 34 functions. That is, the operation information generation unit 34 functions when an operation on the user operation screen is detected, and generates operation information based on the operation. Then, the communication unit 31 transmits the operation information generated by the operation information generation unit 34 to the operator terminal device 3 via the network interface 11. Thereby, the operator terminal device 3 can specify the operation performed in the information processing device 7 based on the operation information by receiving the operation information from the information processing device 7.

  Further, when an operation by the user is detected by the operation input unit 25 while the operation guidance is displayed on the display unit 24, the determination unit 33 functions. The determination unit 33 performs an erroneous operation determination process for determining whether the operation by the user is an erroneous operation based on the operation detected by the operation input unit 25 and the operation based on the operation guide information 18 stored in the RAM 17. It is a processing part to perform. That is, when the operation detected by the operation input unit 25 is the same as the operation performed by the operator based on the operation guide information 18 stored in the RAM 17, the determination unit 33 determines “no erroneous operation”. On the other hand, if the operation detected by the operation input unit 25 is an operation different from the operation guide information 18 stored in the RAM 17, it is determined that “there is an erroneous operation”. If the determination unit 33 determines that there is an erroneous operation, the determination unit 33 generates erroneous operation information indicating that the erroneous operation has occurred, and transmits the erroneous operation information to the operator terminal device 3 via the communication unit 31. Thereby, the operator terminal device 3 can notify the operator that an erroneous operation has been performed in the information processing device 7 by receiving the erroneous operation information.

  Next, the operation guidance information 18 stored in the RAM 17 will be described. In the present embodiment, when receiving the operation guide information 18 from the operator terminal device 3, the communication unit 31 records the operation guide information 18 in the operation guide record information stored in the RAM 17.

  FIG. 4 is a diagram showing an example of the operation guide record information 18a stored in the RAM 17. Each time the operator terminal device 3 detects an operation on the above-described operator operation screen by the operator, the operator terminal device 3 transmits operation guidance information 18 to the information processing device 7. When the communication unit 31 receives such operation guide information 18, the communication unit 31 sequentially records the received operation guide information 18 in the operation guide record information 18a.

  FIG. 4A is a diagram showing an example in which one piece of operation guide information 18 is recorded in the operation guide record information 18a. FIG. 4B shows a case where a plurality of operation guide information 18 is recorded in the operation guide record. It is a figure which shows an example in the case of being recorded on the information 18a. Here, the operation guide information 18 recorded in the operation guide record information 18a is a state in which an operation guide based on the operation guide information 18 is displayed on the display unit 24, and an operation corresponding to the operation guide is performed by the user. If done, the display control unit 32 deletes it from the operation guidance record information 18a.

  For example, when the operator performs one operation on the operator terminal device 3, the operation guidance information 18 corresponding to the operation is recorded in the operation guidance record information 18a. On the operation panel 8, an operation guide based on the operation guide information 18 is displayed in a state where the user operation screen is displayed. When the user performs the same operation as the operation performed by the operator according to the operation guide, the operation guide information 18 corresponding to the operation guide record information 18a is deleted. Therefore, in the case where the operator performs the same operation once while the operator performs the operation once, as shown in FIG. 4A, as the operation procedure proceeds, one operation is performed. Recording and deletion of the guide information 18 are repeated.

  On the other hand, after the operator performs an operation, the operator may continue to operate until the user performs a corresponding operation. In this case, the communication unit 31 continuously receives the plurality of operation guide information 18 from the operator terminal device 3 until the previously recorded operation guide information 18 is deleted. Then, when the operation guidance based on the previously recorded operation guidance information 18 is displayed on the display unit 24, when new operation guidance information 18 is further received from the operator terminal device 3 before the operation by the user is performed, As shown in FIG. 4B, a plurality of operation guide information 18 is recorded in the operation guide record information 18a. For example, when the operator performs four operations in succession, as shown in FIG. 4B, four operation guide information 18 are recorded in the operation guide record information 18a according to the operation sequence performed by the operator. It will be.

  As shown in FIG. 4A, the operation guidance record information 18a includes an operation number X1, an operation content X2, an operation target screen X3, a transition route X4, and an operation procedure group X5. The operation number X1 is a number given by the communication unit 31 based on the reception order when the communication unit 31 receives the operation guide information 18. The operation content X2, the operation target screen X3, and the transition route X4 are all included in the operation guidance information 18 received from the operator terminal device 3. The operation content X2 is information for specifying an operation performed by the operator. For example, when the operator operates the intersheet operation key on the operator operation screen, the operation content X2 is recorded as “intersheet operation key” as shown in the figure. Thereby, the operation key operated by the operator can be specified by referring to the operation content X2. The inter sheet is an output mode in which, for example, when a plurality of copies are printed out in a copy function or a print function, a partition sheet is inserted between the portions and output. The insertion page to be described later is an output mode in which, for example, an insertion page is inserted and output between arbitrary pages in one copy in the copy function or print function.

  The operation target screen X3 is information for specifying the operator operation screen on which the operation recorded in the operation content X2 is performed. For example, in FIG. 4A, the operation target screen X3 is recorded as “application screen”. As a result, it is possible to specify that the operation for the inter-sheet selection key recorded in the operation content X2 has been performed on the application screen. The application screen is a setting screen for changing the setting of the output mode at the time of printing in the copy function or the print function to a mode different from the basic output mode.

  The transition route X4 is information for specifying which operator operation screen the operation target screen X3 has transitioned among the operator operation screens composed of a plurality of layers. For example, in the operation guidance information 18 with the operation number “1” shown in FIG. 4B, the operation target screen X3 is recorded as “application screen”, and the transition route X4 is recorded as “initial menu”. This indicates that the application screen on which the operation by the operator is performed is an operator operation screen displayed through the initial menu. In the operation guidance information 18 with the operation number “2”, the operation target screen X3 is recorded as “intersheet setting screen”, and the transition route X4 is recorded as “application screen / initial menu”. This indicates that the inter-sheet setting screen is an operator operation screen displayed through the initial menu and the application screen. The operation numbers “3” and “4” are the same as described above. As will be described below, the transition path X4 is information that is referred to in order to determine whether the operator operation screen and the user operation screen are operation screens corresponding to each other.

  For example, a plurality of user operation screens having a hierarchical structure include the same or similar screens. However, these same or similar screens are screens for performing setting operations for different functions, or for performing detailed settings for different setting items, and each screen has the above hierarchical structure. The screen is located in a different lower layer. That is, even if these same or similar screens are screens having the same name as “application screens”, they are screens for performing different setting operations in the information processing apparatus 7 and need to be distinguished. The above-described transition path X4 is identification information referred to for identifying such an identical or similar screen, and is displayed through what kind of screen transition an operator operation screen on which an operation by the operator is performed. It is information that can specify whether or not.

  For example, in general, when a user asks an operator for an operation method, a user operation screen displayed at that time may be different from an operation screen for performing a target setting. For example, it is assumed that the inquiry from the user is “I do not know the operation on the intersheet setting screen”. In addition, the intersheet setting screen includes a first intersheet setting screen that transitions from a basic screen for performing basic settings, and a second intersheet setting screen that transitions from the application screen. However, the first and second intersheet setting screens are different operation screens for performing different settings. For example, when the operator determines that the user's inquiry is about the second intersheet setting screen, the operator can use the second intersheet setting screen as a preliminary preparation before starting the specific operation guidance. It is displayed on the operator terminal device 3 by operation. However, at this time, the user may accidentally display the first intersheet setting screen on the information processing apparatus 7.

  If the first and second intersheet setting screens have completely different screen configurations, the operation guidance given by the operator is not correctly reflected in the information processing apparatus 7, or the telephone between the operator and the user is used. Therefore, it is considered that the user or the operator notices the error at an early stage due to the difference in the communication. However, when the screen configurations of the first and second intersheet setting screens are the same or similar to each other, an operation guide for the second intersheet setting screen by the operator is displayed on the information processing apparatus 7. Since it is reflected in the corresponding position on the first intersheet setting screen, neither the user nor the operator may notice the error. Furthermore, when the transition destinations of both operation screens are the same screen configuration, the operator and the user will notice that the intersheet setting screens that are the premise of the operation guidance are different until the operation procedure proceeds to some extent. Not happening. Then, if an error is detected later because the target setting cannot be made, the operation guidance is performed again after returning to the stage of displaying the inter sheet setting screen, so that labor and time are wasted. In order to prevent such a situation, in the present embodiment, by referring to the transition path X4, it is possible to appropriately determine whether the operator operation screen and the user operation screen are operation screens corresponding to each other. Yes.

  The operation procedure group X5 is information indicating which setting the operation guide information 18 relates to when the plurality of operation guide information 18 are continuously received. For example, as shown in FIG. 4B, the operation relating to the intersheet setting performed through the application screen described above includes the group identification information “A”, and the operation relating to the insertion page setting performed through the application screen includes the group identification information “A”. Identification information “B” is associated. In the operation procedure group X5, a determination result of the group determination performed by the communication unit 31 when a plurality of operation guide information 18 is recorded in the operation guide record information 18a is recorded. Accordingly, in FIG. 4A in which one piece of operation guide information 18 is recorded in the operation guide record information 18a, the operation procedure group X5 is blank.

  When the operation guide information 18 configured as described above is recorded in the operation guide record information 18a, the communication unit 31 performs processing as follows. First, when receiving the operation guidance information 18, the communication unit 31 determines whether or not the operation guidance information 18 has already been recorded in the operation guidance record information 18a. If the operation guide information 18 is not yet recorded in the operation guide record information 18a, the communication unit 31 assigns the smallest operation number (for example, “1”) to the operation guide information 18a and records the operation guide record information 18a. To record. On the other hand, when the operation guide information 18 is newly received in a state where the operation guide information 18 is already recorded in the operation guide record information 18a, the communication unit 31 increments the operation number of the previous operation guide information 18 by 1. A value is assigned and recorded in the operation guidance record information 18a.

  When the communication unit 31 records new operation guide information 18 in the operation guide record information 18a in a state where at least one operation guide information 18 is recorded in the operation guide record information 18a, the new operation guide information is recorded. 18 and the operation guidance information 18 (hereinafter referred to as “previous guidance information”) 18 immediately before the new operation guidance information 18 is determined as follows.

  First, the communication unit 31 specifies the operation target screen X3 of the new operation guidance information 18 and specifies the operation target screen X3 of the immediately previous guidance information 18. Then, the communication unit 31 determines whether or not the operation target screen X3 of the new operation guidance information 18 is located in a lower layer of the operation target screen X3 of the immediately preceding guidance information 18. For example, the operation target screen X3 of the operation guidance information 18 with the operation number 2 recorded in FIG. 4B is an “intersheet setting screen”. Further, the operation target screen X3 of the operation number 1 that becomes the immediately preceding guidance information 18 for the operation number 2 is an “applied screen”. In this case, the communication unit 31 determines whether the intersheet setting screen is located in a lower layer of the application screen. This determination can be made by referring to the transition route X4, but may be made by detecting the hierarchical structure of the user operation screen.

  When the inter-sheet setting screen is located in the lower layer of the application screen, each operation guide information 18 is based on a series of operations, and therefore the communication unit 31 has new operation guide information 18 and immediately preceding guide information 18. Are in the same group. In the above example, in the operation guidance information 18 with the operation number 2, the transition route X4 is recorded as “applied screen / initial menu”. Therefore, in this case, the communication unit 31 determines that the intersheet setting screen is located in the lower layer of the application screen, and determines that the operation guide information 18 of the operation numbers 1 and 2 is in the same group. Then, the communication unit 31 assigns the same group identification information (in this case, “A”) to the operation guide information 18 of the operation numbers 1 and 2 and records it in the operation guide record information 18a.

  On the other hand, when the operation target screen X3 of the newly recorded operation guidance information 18 is not located in a lower layer than the operation target screen X3 of the immediately preceding guidance information 18, the communication unit 31 is newly recorded. It is determined that the operation guidance information 18 belongs to another operation procedure group. For example, the operation target screen X3 of the operation guidance information 18 with the operation number 3 recorded in FIG. 4B is an “application screen”. Further, the operation target screen X3 of the operation number 2 that becomes the immediately preceding guidance information 18 for the operation number 3 is the “intersheet setting screen” as described above. In this case, the communication unit 31 refers to the transition path X4, and determines that the application screen is a different group because the application screen is located not in the lower layer of the intersheet setting screen but in the upper layer.

  In this case, the communication unit 31 assigns and records new operation guidance information 18 with group identification information (in this case, “B”) different from the previous guidance information 18. The operation guide information 18 with the operation number 4 is the same as described above. In this way, as shown in FIG. 4B, the group identification information is recorded in the operation guidance record information 18a. However, the method for performing the group determination is merely an example, and other methods may be used. For example, the operator terminal device 3 may be configured to associate the group identification information based on the operator's own operation when completing a series of setting operations when the operator performs operation guidance continuously.

  5 to 8 are sequence diagrams illustrating an example of a processing procedure of processing executed in the information processing system 1 configured as described above. 5 and 6 are sequence diagrams in the case where the user performs an operation on the operation guidance every time the operator performs one operation guidance. On the other hand, FIG. 7 and FIG. 8 are sequence diagrams in the case where the user starts the operation after the operator continuously performs the operation guidance.

  As shown in FIG. 5, first, for example, when the user logs in, the information processing apparatus 7 displays a user operation screen on the operation panel 8 (process P1). At this time, if the operation method cannot be solved by the user, the user calls the operator and starts a call with the operator. Next, the operator terminal device 3 activates the program 16a based on an operation instruction from the operator and displays the same operator operation screen as the user operation screen. (Process P2). That is, after the program 16a is started, the operator causes the operator terminal device 3 to display an operator operation screen corresponding to the user operation screen displayed on the information processing device 7 based on an inquiry from the user by his own manual operation.

  The operator terminal device 3 performs various processes necessary for establishing a communication state with the information processing device 7. For example, the operator terminal device 3 establishes a communication connection with the information processing device 7 based on information such as identification information and authentication information of the information processing device 7 input by the operator (process P3). When the connection with the operator terminal device 3 is established, the information processing device 7 transmits the user operation screen displayed on the information processing device 7 at that time to the operator terminal device 3 (process P4). When receiving the user operation screen from the information processing device 7, the operator terminal device 3 displays the user operation screen in a window different from the operator operation screen, for example (process P5). As a result, the operator can perform operations on the operator operation screen while confirming the user operation screen actually displayed on the information processing apparatus 7.

  Next, when detecting an operation by the operator (process P6), the operator terminal device 3 generates operation guidance information 18. The operation guidance information 18 generated at this time includes information for specifying the operation of the operator, information on the operator operation screen on which the operator performed the operation, and a screen that has transitioned until the operator operation screen is displayed. Information on transition paths. When the operator terminal device 3 generates the operation guide information 18 as described above, the operator terminal device 3 transmits the operation guide information 18 to the information processing device 7 (process P7).

  When the information processing device 7 receives the operation guide information 18 from the operator terminal device 3 (process P8), it records the operation guide information 18 in the operation guide record information 18a (process P9). Next, the information processing apparatus 7 displays an operation guide on the operation panel 8 based on the operation guide information 18 (process P10). At this time, the display control unit 32 functions in the information processing apparatus 7. Based on the operation content X2 recorded in the operation guidance record information 18a, the display control unit 32 displays the operation location corresponding to the operation content X2 in a different manner from the normal mode. As an example, when the operation content X2 of the operation guidance information 18 received by the information processing apparatus 7 is an operation of an intersheet operation key displayed on the application screen, the display control unit 32 displays the intersheet operation key. Is displayed in a color different from the normal color, or the inter-sheet operation key is blinked. By displaying the operation performed by the operator as an operation guide in this way, it is possible to prompt the user who uses the information processing apparatus 7 to perform the same operation as the operation performed by the operator.

  When an operation by the user is detected by the operation input unit 25 while the operation guidance is displayed on the display unit 24 (process P11), the information processing apparatus 7 is based on the operation detected by the operation input unit 25. Operation information is generated and transmitted to the operator terminal device 3 (process P12). When receiving the operation information from the information processing device 7 (process P13), the operator terminal device 3 displays the operation information (process P14). In this case, when the user operation screen is displayed in a separate window as described above, the operator terminal device 3 displays the operation location corresponding to the operation information on the user operation screen in a mode different from normal. For example, when the operation performed on the information processing apparatus 7 is an operation of an intersheet selection key on the application screen, the user operation screen (in this case, the application screen) displayed in a separate window on the operator terminal device 3 The inter-sheet operation key is displayed in a color different from the normal one, or the inter-sheet operation key is blinked.

  Further, the information processing apparatus 7 updates the screen by changing the user operation screen to the next screen based on the operation detection in the process P11 (process P15). For example, the information processing apparatus 7 makes a transition from the previous application screen to the intersheet setting screen. Then, the information processing device 7 transmits the user operation screen after the transition to the operator terminal device 3 (process P16). When receiving the user operation screen from the information processing device 7 (process P17), the operator terminal device 3 displays the user operation screen on the display unit 4 (process P18). For example, the operator terminal device 3 switches the application screen displayed in a window different from the operator operation screen to the inter sheet setting screen and displays it. Thereby, the operator can grasp | ascertain how the user operation screen changed.

  In the information processing apparatus 7, an erroneous operation determination process is performed in parallel with this (process P19). At this time, if the information processing apparatus 7 determines that there is no erroneous operation, for example, then the operation guidance information 18 is deleted from the operation guidance record information 18a (process P20). In this case, the operator performs the following operation.

  In the above description, the case where it is determined that there is no erroneous operation in the erroneous operation determination process is illustrated. FIG. 6 described below exemplifies a case where the user performs an erroneous operation with respect to a new operation guidance that is performed following the operation guidance according to FIG. 5.

  As shown in FIG. 6, when a new operation is input on the operator terminal device 3 (process P21), the information processing system 1 performs the same processing as described above. That is, the operator terminal device 3 transmits the operation guidance information 18 to the information processing device 7 (process P22). In the following description, it is assumed that the operation guidance information 18 includes operation guidance information 18 based on an OK key selection operation displayed on the intersheet setting screen. On the other hand, when the information processing device 7 receives the operation guidance information 18 from the operator terminal device 3 (process P23), it records the operation guidance information 18 in the operation guidance record information 18a (process P24). Next, the information processing apparatus 7 displays the operation guidance on the operation panel 8 based on the operation guidance information 18 (process P25). When an operation by the user is detected by the operation input unit 25 while the operation guidance is displayed on the display unit 24 (process P26), the information processing device 7 generates operation information and transmits it to the operator terminal device 3. (Process P27). At this time, even when the user performs an operation corresponding to the operation guidance information 18 that is different from the operation performed by the operator, operation information based on the different operation is transmitted to the operator terminal device 3. For example, even if the operator operates the OK key, when the user operates another operation key different from the OK key, operation information corresponding to the other operation key is transmitted.

  When receiving the operation information from the information processing device 7 (process P28), the operator terminal device 3 displays the operation information (process P29). Here, in the same manner as described above, on the intersheet setting screen of the user operation screen displayed in a separate window in the operator terminal device 3, the operation keys operated by the user are displayed in a mode different from the normal mode. Therefore, when the user operates a key different from the operation key operated by the operator, the operation key operated by the user by mistake is displayed in a different manner from the normal mode.

  Further, after transmitting the operation information to the operator terminal device 3, the information processing apparatus 7 changes the user operation screen based on the operation detection in the process P26 and updates the screen (process P30). Then, the information processing device 7 transmits the user operation screen after the transition to the operator terminal device 3 (process P31). On the other hand, when receiving the user operation screen from the information processing device 7 (process P32), the operator terminal device 3 updates the user operation screen displayed in another window on the received user operation screen (process P33).

  By the way, in the process P29, since the operation information is displayed on the operator terminal device 3, the operator must grasp the erroneous operation when another operation key different from the OK key operated by the operator is operated. Can do. However, when the OK key operated by the operator and another operation key operated by the user are in a misleading display mode, the operator may overlook the user's erroneous operation and advance the operation guidance. In process P33, the operator can also confirm the user's erroneous operation by confirming the user operation screen displayed in another window updated based on the user's erroneous operation. However, the operator may not be aware of the user's erroneous operation when the screen structure of the operator operation screen that has been transitioned by the operator's own operation guidance and the user operation screen updated based on the user's erroneous operation is misleading. is there. In order to prevent such a situation, in this embodiment, an erroneous operation determination process is performed later.

  That is, when the information processing apparatus 7 detects an operation by the user, it performs an erroneous operation determination process (process P34). At this time, the information processing apparatus 7 determines that there is an erroneous operation because the OK key selection operation based on the operation guidance information 18 is different from another operation key selection operation actually detected. When it is determined that there is an erroneous operation in this way, the information processing device 7 generates erroneous operation information and transmits it to the operator terminal device 3 (process P35).

  When receiving the erroneous operation information from the information processing device 7 (process P36), the operator terminal device 3 notifies the operator of the erroneous operation information (process P37). For example, the user operation screen after the erroneous operation displayed in the separate window at that time is returned to the inter-sheet setting screen before the erroneous operation, and the operation location based on the erroneous operation information is notified on the inter-sheet setting screen. As a specific notification mode, the operator terminal device 3 causes the erroneously operated operation key to blink in a color different from that in the case of notifying the above-described operation information, or to display a pop-up message indicating that an erroneous operation has occurred. You may let them. In addition to this, erroneous operation information may be notified in a sound mode such as a buzzer or an announcement. As a result, the operator can grasp that there has been an erroneous operation in the information processing apparatus 7 even if the user has overlooked an erroneous operation. Then, the information processing apparatus 7 deletes the operation guide information 18 from the operation guide record information 18a (process P38). In this case, a new operation for correcting an erroneous operation is performed by the operator.

  Next, the sequence diagrams shown in FIGS. 7 and 8 will be described. In the following description, a case where a plurality of operation guidance information 18 is continuously recorded as the operation guidance is started in a state where no operation guidance information 18 is recorded in the operation guidance recording information 18a. Is illustrated. Further, it is assumed that the operator terminal device 3 and the information processing device 7 display application screens corresponding to each other. Further, the communication state between the operator terminal device 3 and the information processing device 7 has already been established, and accordingly, the user operation screen (application screen) displayed on the information processing device 7 is displayed in another window of the operator terminal device 3. It is in the displayed state. In the following, “first operation” to “fourth operation” corresponding to the operation guide information 18 of the operation numbers “1” to “4” of the operation guide record information 18a shown in FIG. And “first operation guide” to “fourth operation guide”.

  First, the operator terminal device 3 continuously inputs the first to fourth operation guidance based on the operator's operation instruction (process P41). In the example of the operation guide record information 18a shown in FIG. 4B, when the intersheet operation key is operated on the application screen, the operator operation screen changes to the intersheet setting screen, and the intersheet setting screen displays OK. By operating the key, the settings relating to the intersheet are completed and the application screen is displayed again. When the insertion page operation key is operated on the application screen, the operator operation screen changes to the insertion page setting screen, and the OK key is operated on the insertion page setting screen. Each time the first to fourth operations are performed, the operator terminal device 3 transmits the first to fourth operation guidance information 18 to the information processing device 7 (process P42). In the example of FIG. 7, for the sake of brevity, the first to fourth operations are collectively input in the process P41, and the first to fourth operation guide information 18 are collectively transmitted in the process P42. The case is illustrated.

  When the information processing apparatus 7 receives the first to fourth operation guidance information 18 (process P43), the information processing apparatus 7 assigns an operation number to each of the first to fourth operation guidance information 18 and stores it in the operation guidance record information 18a. Record (process P44). At this time, the information processing apparatus 7 performs group discrimination and records group identification information based on the discrimination result in the operation guidance record information 18a. As a result, operation guidance record information 18a as shown in FIG. 4B is created. Then, the information processing apparatus 7 displays a first operation guide based on the first operation guide information 18 in response to the operation performed first by the operator (process P45). If it demonstrates in the example of FIG.4 (b), an inter sheet operation key will be displayed on the aspect different from normal as 1st operation guidance.

  At this time, it is assumed that the user erroneously operates an operation corresponding to the third operation recorded in the operation guide record information 18a, that is, an insertion page operation key, instead of the intersheet operation key based on the operation guide. Even in this case, when detecting an operation by the user (process P46), the information processing apparatus 7 generates operation information based on the operation and transmits the operation information to the operator terminal apparatus 3 (process P47). When receiving the operation information from the information processing apparatus 7 (process P48), the operator terminal device 3 displays the operation information (process P49). That is, the operator terminal device 3 displays the insertion page operation key operated by the user in a different manner from the normal mode on the user operation screen displayed in another window.

  On the other hand, the information processing apparatus 7 updates the user operation screen based on the user operation detected in the process P46 (process P50). That is, the operator terminal device 3 makes a transition from the application screen to the insertion page setting screen. Then, the information processing device 7 transmits the updated user operation screen to the operator terminal device 3 (process P51). When receiving the user operation screen (process P52), the operator terminal device 3 displays the user operation screen (process P53). As a result, the operator terminal device 3 displays the insertion page setting screen in a separate window.

  Further, when the information processing apparatus 7 detects an operation by the user, the information processing apparatus 7 performs an erroneous operation determination process (process P54). Here, in the present embodiment, even when the user performs the third operation (selection operation of the insertion page operation key) by mistake instead of the intersheet selection based on the operation guidance, the information processing apparatus 7 performs the erroneous operation. It is not judged that. That is, the operation guide for the intersheet setting (operation procedure group A (FIG. 4B)) and the operation guide for the insertion page setting (operation procedure group B (FIG. 4)) are independent of each other regardless of the setting order. The operation procedure does not interfere with the setting operation of another group even if the user starts the operation from any group, that is, in this case, the operation guidance for the group A and the operation guidance for the group B Among them, since the user has started the operation related to the group B, it is more efficient to continue the operation guidance related to the group B than to determine that the operation is erroneous because the operation by the user can be continued as it is.

  Therefore, in the present embodiment, in a state where a plurality of different operation procedure groups X5 are included in the operation guide record information 18a, the first operation guide information belonging to the first group (for example, group A) (in this case, the first operation guide information) Even when an operation different from (operation guide information) 18 is performed, the first operation guide information (in this case, third operation guide information) 18 belonging to another group (for example, group B) is displayed. If the operation is a corresponding operation (that is, the third operation), it is not determined that the operation is erroneous. However, for example, when the user has already performed an operation belonging to the group A, it is not preferable to make the above determination. This is because if the user has already performed an operation belonging to group A and the first operation of group B has been performed, all of the operation guidance by the operator regarding group A that has been advanced until then will be wasted. This is because the operator cannot learn the operation until the setting is completed. Therefore, in this case, the information processing apparatus 7 determines that the operation is incorrect.

  As described above, even when an operation different from the first operation guide information 18 belonging to the first group is performed, the information processing apparatus 7 has the first operation guide information 18 belonging to another group. In the case of an operation corresponding to, the operation is not determined to be an erroneous operation. If it is determined that there is no erroneous operation, the information processing apparatus 7 determines from the operation guide record information 18a operation control information 18 corresponding to the actual operation and operation guide information 18 recorded before the operation guide information 18. Are deleted from the operation guide record information 18a. That is, in the case of the example described above, the information processing apparatus 7 deletes the first to third operation guide information 18 recorded in the operation guide record information 18a (process P55). In this case, only the fourth operation guide information 18 is recorded in the operation guide record information 18a. Then, the information processing apparatus 7 displays the fourth operation guide based on the fourth operation guide information 18 (process P56).

  As shown in FIG. 8, it is assumed that the information processing apparatus 7 detects an operation by the user (process P57). This operation is different from the fourth operation guide information 18 recorded in the operation guide record information 18a. Also in this case, the information processing device 7 generates operation information based on the operation and transmits it to the operator terminal device 3 (process P58). When receiving the operation information (process P59), the operator terminal device 3 displays the operation information (process P60).

  On the other hand, the information processing apparatus 7 updates the user operation screen based on the user operation detected in the process P57 (process P61). Then, the information processing device 7 transmits the updated user operation screen to the operator terminal device 3 (process P62). When receiving the user operation screen (process P63), the operator terminal device 3 displays the user operation screen (process P64).

  Next, the information processing apparatus 7 performs an erroneous operation determination process (process P65). In this case, since the user operation detected by the process P57 is an operation different from the fourth operation guide information 18 recorded in the operation guide record information 18a, the information processing apparatus 7 determines that there is an erroneous operation. The erroneous operation information is transmitted to the operator terminal device 3 (process P66). When the operator terminal device 3 receives the erroneous operation information (process P67), the operator terminal device 3 notifies the operator of the erroneous operation information (process P68). On the other hand, the information processing apparatus 7 deletes the fourth operation guide information 18 from the operation guide record information 18a (process P69). In this case, the operator newly performs, for example, an operation for returning to the original screen from the screen updated by the erroneous operation. Then, processing corresponding to the operation is performed in the same manner as described above.

  FIG. 9 is a flowchart illustrating an example of a processing procedure executed by the panel CPU 15 of the information processing apparatus 7. This process is a process that is repeatedly performed at regular time intervals when the information processing apparatus 7 has established a communication state with the operator terminal device 3.

  When the panel CPU 15 receives the operation guide information 18 from the operator terminal device 3 (YES in step S1), the panel CPU 15 records the operation guide information 18 in the operation guide record information 18a (step S2). Then, the panel CPU 15 guides an operation to be performed by the user on the operation panel 8 based on the operation guide information 18 recorded in the operation guide record information 18a (step S3). On the other hand, when the operation guidance information 18 is not received (NO in step S1), the panel CPU 15 skips step S2.

  Next, when the panel CPU 15 detects an operation from the user on the operation panel 8 (step S4), it transmits operation information based on the operation to the operator terminal device 3 (step S5). Then, the panel CPU 15 updates the screen by changing the user operation screen based on the above operation (step S6). Then, the panel CPU 15 transmits the user operation screen after the transition to the operator terminal device 3 (step S7). Next, the panel CPU 15 refers to the operation guide record information 18a, and if the operation guide information 18 has already been recorded in the operation guide record information 18a (YES in step S8), performs an erroneous operation determination process (step S8). Step S9). At this time, the operation guidance information 18 to be deleted is determined (described later). If it is determined by the erroneous operation determination process that there is an erroneous operation (YES in step S10), the panel CPU 15 next performs an erroneous operation information output determination process (step S11). In this erroneous operation information output determination process, it is determined whether or not to transmit erroneous operation information to the operator terminal device 3 when there is an erroneous operation. In the erroneous operation information output determination process, when the output is determined (YES in step S13), the erroneous operation information is transmitted to the operator terminal device 3 (step S14).

  On the other hand, if the panel CPU 15 does not detect an operation input in step S4 (NO in step S4), and if the operation guide information 18 is not recorded in the operation guide record information 18a in step S8 (NO in step S8). ), And returns to step S1. If it is not determined in the erroneous operation information output determination process that the erroneous operation information is to be transmitted to the operator terminal device 3 (NO in step S13), the panel CPU 15 proceeds to step S19. Further, the panel CPU 15 does not determine that there is an erroneous operation in the erroneous operation determination process in step S9 (NO in step S10), and if the next operation guide information 18 is recorded in the operation guide record information 18a (in step S12). YES), after deleting the operation guidance information scheduled to be deleted, the process returns to step S3 to display the next operation guidance. On the other hand, when the next operation guide information 18 is not recorded in the operation guide record information 18a (NO in step S12), the panel CPU 15 deletes the operation guide information 18 scheduled to be deleted (step S19) and goes to step S1. Return.

  By the way, when the user operation screen after the erroneous operation is displayed in the information processing apparatus 7, the user may not know the operation for returning to the original state from the user operation screen. Therefore, in the present embodiment, the operator terminal device 3 displays re-operation information for returning the user operation screen after the erroneous operation displayed on the information processing device 7 to the state before the transition based on the operation of the operator. 7 is transmitted. And when the information processing device 7 receives the re-operation information, the information processing device 7 is configured to return the user operation screen after the erroneous operation displayed at that time to the state before the transition based on the re-operation information. As a result, the user can redo the operation on the user operation screen that is the target of the erroneous operation. Hereinafter, a processing procedure executed in the information processing apparatus 7 will be described.

  That is, the panel CPU 15 determines whether or not the re-operation information from the operator terminal device 3 has been received (step S15). If the re-operation information has been received (YES in step S15), the panel CPU 15 Processing to return to the state is performed (step S16). That is, the panel CPU 15 cancels the scheduled deletion of the operation guidance information 18 and returns the user operation screen displayed on the operation panel 8 to the state before the transition. The panel CPU 15 displays the operation guidance on the user operation screen returned before the transition (step S17). The panel CPU 15 waits until either the re-operation information is received (NO in step S15) or the next operation guidance information 18 is received soon (NO in step S18), and the next operation guidance is received. If the information 18 is received first (YES in step S18), the operation guide information 18 scheduled to be deleted is deleted (step S19). When the above process ends, the panel CPU 15 returns to step S1 and starts the above process again.

  FIG. 10 is a flowchart illustrating an example of a processing procedure for erroneous operation determination processing. This process is a process performed by the determination unit 33 of the panel CPU 15. When this process is started, the panel CPU 15 first refers to the operation guide record information 18a (step S21), and specifies the operation content X2 of the first operation guide, that is, the operation guide information 18 with the smallest operation number. Then, it is determined whether or not the operation recorded in the first operation content X2 is the same as the detected input operation (step S22). When the initial operation guidance is the same as the detected input operation (YES in step S22), the panel CPU 15 then selects the transition route X4 of the operation guidance information 18 and the user who is the target of the input operation. It is determined whether or not the transition path of the operation screen is the same (step S23). Specifically, the panel control unit 15 specifies the transition path of the user operation screen that is the target of the input operation by searching the user operation screen storage unit 16b. If the transition path X4 and the transition path of the user operation screen that is the target of the input operation are the same (YES in step S23), the panel CPU 15 determines that there is no erroneous operation (step S24). In this case, the panel CPU 15 determines that the guided operation guide information 18 recorded in the operation guide record information 18a, that is, the operation guide information 18 with the smallest operation number is to be deleted (step S25).

  On the other hand, if the first operation guidance is not the same as the input operation in step S22 (NO in step S22), and if the transition route is not identical in step S23 (NO in step S23), the panel CPU 15 records the operation guidance. It is determined whether or not the information 18a includes a plurality of operation procedure groups X5 (step S26). If the operation guide record information 18a includes a plurality of operation procedure groups X5 (YES in step S26), the panel CPU 15 determines whether or not an operation for the first operation procedure group X5 has already been performed (step S26). Step S27). This determination can be made as follows.

  For example, in the present embodiment, the first operation guidance information 18 is a target of operation guidance, and when an operation on the operation guidance information 18 is input, the operation guidance information 18 is deleted from the operation guidance record information 18a. is there. Therefore, when deleting the operation guidance information 18 from the operation guidance record information 18a, the information processing apparatus 7 stores the operation procedure group X5 of the operation guidance information 18 in advance. When making the above determination, the information processing apparatus 7 stores the operation procedure group X5 of the deleted operation guide information 18 and the operation guide information 18 immediately after the operation guide information 18, that is, the operation guide record information 18a. The operation procedure group X5 of the operation guide information 18 with the smallest operation number recorded is specified, and it is determined whether or not each operation procedure group X5 is the same. When the operation procedure group X5 is the same, the panel CPU 15 already has the operation guide information 18 that has been deleted from among the plurality of operation guide information 18 included in the same group. It is determined that an operation related to group X5 is being performed. On the other hand, if the operation procedure groups X5 are not the same, the operation guide information 18 with the smallest operation number recorded in the operation guide record information 18a is the first operation guide information 18 in the group, so that the first operation procedure group is still the first operation procedure group. It is determined that the operation for X5 is not performed.

  If the panel CPU 15 determines that the operation for the operation procedure group has not yet been performed as described above (NO in step S27), the operation procedure group X5 including the operation guide information 18 that is the determination target is then displayed. It is determined whether or not the operation guidance corresponding to the first operation guidance information 18 included in another operation procedure group X5 is the same as the input operation (step S28). In the above example, the panel CPU 15 belongs to the operation procedure group B with reference to the operation guide information 18 of another operation procedure group B instead of the notified operation guide information 18 of the operation procedure group A. It is determined whether or not the operation content (insert page operation key) recorded in the first operation guide information 18, that is, the third operation guide information 18 having the smallest operation number, is the same as the input operation.

  When the operation guidance based on the first operation guidance information 18 included in another operation procedure group X5 and the input operation are the same (YES in step S28), the panel CPU 15 then selects another operation procedure group. It is detected whether or not the transition path X4 of the first operation guidance information 18 included in X5 is the same as the transition path of the user operation screen that is the target of the input operation (step S29). If the transition route X4 of the first operation guidance information 18 included in another operation procedure group X5 is the same as the transition route of the user operation screen that is the target of the input operation (YES in step S29), the panel CPU 15 Determines that all the operation guidance information 18 belonging to the operation procedure group X5 whose guidance order is earlier than that of the other operation procedure group X5 is to be deleted (step S30). In the above example, the first and second operation guidance information 18 belonging to the operation procedure group A is determined to be deleted. In this case, the panel CPU 15 proceeds to step S24 and determines that there is no erroneous operation, and then determines that the first operation guide information 18 of another operation procedure group X5 is to be deleted as the guided operation guide information 18. (Step S25). In the above example, the panel CPU 15 determines that the first third operation guidance information 18 belonging to the operation procedure group B is to be deleted. Thereby, the operation guidance based on the fourth operation guidance information 18 can be displayed.

  The panel CPU 15 determines that there is an erroneous operation in the following cases. That is, if the operation guide record information 18a does not include a plurality of operation procedure groups X5 in step S26 (NO in step S26), the panel CPU 15 has already performed an operation on the first operation procedure group X5 in step S27. If the operation guidance based on the first operation guidance information 18 included in another operation procedure group X5 is not the same as the input operation in step S28 (NO in step S28), and In step S29, if the transition route X4 of the first operation guidance information 18 included in another operation procedure group X5 is not the same as the transition route of the user operation screen that is the target of the input operation (NO in step S29). ), It is determined that there is an erroneous operation (step S31). When determining that there is an erroneous operation, the panel CPU 15 determines that the operation guide information 18 of all groups is to be deleted (step S32). This is because if there is an erroneous operation, it is necessary to perform a new operation guidance from the user operation screen after transition due to the erroneous operation, and the operation guidance information 18 received so far is unnecessary. It is. As described above, all the erroneous operation determination processing is completed. Note that the above-described determination of the identity of the transition route may be performed only on the first operation guide information 18 among the plurality of operation guide information 18 included in the same operation procedure group X5. This is because once the identity of the transition route is affirmed, the identity of the transition route of the next operation guidance information 18 at least in the same group is also affirmed.

  FIG. 11 is a flowchart illustrating an example of a processing procedure of erroneous operation information output determination processing. In this process, a process for determining whether to output erroneous operation information is performed. For example, when the user operation screen transitioned by the user's operation and the operator operation screen transitioned by the operator's operation have a completely different screen configuration, an erroneous operation that the operator can easily recognize may be performed. In such a case, if the erroneous operation information is always notified, the operator may have to perform an operation necessary after the erroneous operation notification, which may be annoying. In view of this, the present embodiment is configured such that erroneous operation information is not transmitted to the operator terminal device 3 when there is an erroneous operation that the operator can immediately recognize. Thereby, an operator can be released from troublesomeness.

  This process is a process performed by, for example, the determination unit 33 of the panel CPU 15. First, the panel CPU 15 refers to the operation guide record information 18a and specifies the operation guide information 18 based on the last displayed operation guide (step S41). That is, the panel CPU 15 specifies the operation guide information 18 having the smallest operation number in the operation guide record information 18a. Next, the panel CPU 15 refers to the operation content X2 recorded in the operation guidance information 18, and reads the user operation screen to be changed by the operation recorded in the operation content X2 from the user operation screen storage unit 16b. (Step S42). That is, the user operation screen is a screen that should have transitioned if the user is operating according to the operation guide. Next, the panel CPU 15 identifies the user operation screen that has actually shifted due to an erroneous operation, and reads the user operation screen from the user operation screen storage unit 16b (step S43).

  The panel CPU 15 compares the user operation screen based on the erroneous operation with the user operation screen based on the operation guide information 18 described above (step S44). If the difference between the user operation screens is equal to or greater than a predetermined value (YES in step S45), the panel CPU 15 determines not to output erroneous operation information (step S47). This is because the difference is greater than or equal to a predetermined value, so that the operator operation screen and the user operation screen are significantly different. Because you can. On the other hand, if the difference is not greater than or equal to the predetermined value (NO in step S45), it is determined to output erroneous operation information (step S46). This is because the operator operation screen and the user operation screen are the same or similar to each other, and the operator may not immediately notice an erroneous operation. It should be noted that although it is arbitrary which predetermined value is set, it is preferable that the predetermined value can be set as appropriate according to individual differences among operators. Thus, the erroneous operation information output determination process ends.

  In the above description, the case where the erroneous operation information is transmitted to the operator terminal device 3 and the erroneous operation information is notified in the operator terminal device 3 is exemplified. However, the information processing device 7 may notify the erroneous operation information. That is, when generating the erroneous operation information, the determination unit 33 outputs the erroneous operation information to the communication unit 31 and also to the display control unit 32. Then, the display control unit 32 displays the erroneous operation information on the operation panel 8 in a predetermined display mode. For example, the display control unit 32 displays a message indicating that there is an erroneous operation on the user operation screen that has been transitioned due to the erroneous operation, or causes the operation panel 8 to display the user operation screen that is the target of the erroneous operation, An operation location where an erroneous operation has been performed on the user operation screen may be notified in a manner different from normal. As a result, the user can perceive that an erroneous operation has been performed.

  Next, the operator terminal device 3 will be described. In the above description, the configuration in which the erroneous operation determination process is performed in the information processing device 7 is illustrated, but the operator terminal device 3 may be configured to perform the erroneous operation determination process. Therefore, hereinafter, the operator terminal device 3 capable of performing such an erroneous operation determination process will be described. In this case, it is preferable that the information processing apparatus 7 is set in advance so as not to perform the erroneous operation determination process. In the following, description of the same components as those described above will be omitted.

  FIG. 12 is a diagram illustrating an example of a hardware configuration of the operator terminal device 3. The operator terminal device 3 stores a control unit 41 that controls the operation of the operator terminal device 3, a network interface 42 for communicating with the information processing device 7 via the network 9 (FIG. 1), and various information. The storage device 43, the display unit 4, and the operation input unit 5 described above are provided, and are configured to be able to communicate with each other by being connected via a bus 50.

  The control unit 41 includes a CPU 41a and a memory 41b, and controls the operation of each unit. The CPU 41a reads and executes the program 44 (the operator terminal device control program of the present invention) stored in the storage device 43 and the like. The program 44 is a program for causing the control unit 41 to function as various processing units to be described later. The memory 41b stores temporary data associated with the execution of the program 44 by the CPU 41a.

  The network interface 42 is for connecting the control unit 41 to the network 9. Thereby, the control unit 41 is connected to the information processing apparatus 7 via the network interface 42 so as to be communicable.

  The storage device 43 is composed of, for example, a hard disk device. The storage device 43 stores the program 44 described above. The storage device 43 includes an operator operation screen storage unit 45 for storing an operator operation screen, an operation information storage unit 46 for storing operation information received from the information processing device 7, and a user operation screen received from the information processing device 7. A user operation screen storage unit 47 that stores information and an operation guide information storage unit 48 that stores operation guide information 18 generated in the operator terminal device 3 are provided.

  FIG. 13 is a block diagram illustrating an example of a functional configuration of the control unit 41 in the present embodiment. The control unit 41 functions as an operation guide information generation unit 55, a display control unit 56, a communication unit 57, and a determination unit 58 (an erroneous operation determination unit of the present invention) by executing the above-described program 44. Hereinafter, a specific operation of each processing unit will be described.

  The operation guidance information generation unit 55 is a processing unit that generates the operation guidance information 18 based on the operation detected by the operation input unit 5. The operation guidance information generation unit 55 functions when an operation on the operation input unit 5 is detected in a state where the operator operation screen is displayed on the display unit 4, and generates the operation guidance information 18 based on the operation. Specifically, first, the operation guidance information generation unit 55 identifies the operation content detected by the operation input unit 5. Further, the operation guidance information generation unit 55 specifies the operator operation screen on which the operation is performed, searches the operator operation screen storage unit 45, and specifies the transition path of the operator operation screen. The operation guidance information generation unit 55 generates the operation guidance information 18 by associating each piece of information specified as described above with each other.

  When the operation guide information generation unit 55 generates the operation guide information 18 as described above, the operation guide information generation unit 55 stores the operation guide information 18 in the operation guide information storage unit 48. The operation guide information storage unit 48 stores operation guide record information 18a as shown in FIG. 4, for example, for recording the operation guide information 18. The operation guide information generation unit 55 stores the operation guide record information. The operation guide information 18 is recorded in 18a. Further, when a plurality of pieces of operation guide information 18 are recorded in the operation guide record information 18a, the operation guide information generation unit 55 performs the group determination described above and records the determination result in the operation guide record information 18a. Therefore, in this case, when the operation guidance by the operator is continuously performed, the operation guidance record information 18a as shown in FIG. 4B is created in accordance with the operation order.

  The communication unit 57 is a processing unit that communicates with the information processing apparatus 7 via the network interface 11. When the program 44 is activated, the communication unit 57 establishes a communication state with the information processing apparatus 7 and starts communication with the information processing apparatus 7. Further, when the operation guide information 18 is generated by the operation guide information generation unit 55, the communication unit 57 transmits the operation guide information 18 to the information processing device 7. Of the operation contents X2, the operation target screen X3, and the transition route X4 included in the operation guide record information 18a, the operation target screen X3 and the transition route X4 are information that is referred to when performing an erroneous operation determination process. When the erroneous operation determination process is not performed in the information processing device 7, the operation guide information 18 transmitted to the information processing device 7 may include only the operation content X2.

  In addition, the communication unit 57 receives various information from the information processing device 7 and stores it in the storage device 43. That is, when the communication unit 57 receives operation information from the information processing apparatus 7, the communication unit 57 stores the operation information in the operation information storage unit 46. Further, when receiving the user operation screen from the information processing device 7, the communication unit 57 stores the user operation screen in the user operation screen storage unit 47.

  The display control unit 56 is a processing unit that displays various screens on the display unit 4. Based on the operation detected by the operation input unit 5, the display control unit 56 reads out the operator operation screen from the operator operation screen storage unit 45 and displays it on the display unit 4. Further, when the operation information is stored in the operation information storage unit 46 by the communication unit 57, the display control unit 56 reads the operation information from the operation information storage unit 46 and displays it on the display unit 4. Further, when the user operation screen is stored in the user operation screen storage unit 47, the display control unit 56 reads the user operation screen from the user operation screen storage unit 47 and causes the display unit 4 to display it.

  The determination unit 58 is a processing unit that performs an erroneous operation determination process, and functions when operation information is stored in the operation information storage unit 46. That is, when the operation information is stored in the operation information storage unit 46, the determination unit 58 performs an erroneous operation determination process. In this case, the determination unit 58 identifies an operation performed in the information processing apparatus 7 based on the operation information newly stored in the operation information storage unit 46. On the other hand, the determination unit 58 specifies the operation performed on the operator terminal device 3 based on the operation guide information 18 recorded in the operation guide record information 18a as described above. In the erroneous operation determination process, it is necessary to acquire the transition path of the user operation screen that is the target of operation in the information processing apparatus 7. Therefore, when transmitting the operation information to the operator terminal device 3, the information processing device 7 searches, for example, the user operation screen storage unit 16b for the transition path of the user operation screen that is the operation target of the operation based on the operation information. The operation information may include information regarding the transition route. Based on the operation information, the determination unit 58 identifies the transition path of the user operation screen that is the operation target in the information processing apparatus 7, and the operation content recorded in the transition path and the operation guidance record information 18 a. By comparing X2, it may be determined whether or not the user operation screen and the operator operation screen are the same transition path. If the determination unit 58 determines that there is an erroneous operation, the determination unit 58 generates erroneous operation information and outputs it to the display control unit 56.

  When receiving the erroneous operation information from the determination unit 58, the display control unit 56 displays the erroneous operation information on the display unit 4. In this case, the determination unit 58 may be configured to transmit the erroneous operation information to the communication unit 57 as well. When the communication unit 57 receives the erroneous operation information from the determination unit 58, the communication unit 57 transmits the erroneous operation information to the information processing device 7. When receiving the erroneous operation information, the information processing device 7 notifies the user of the erroneous operation information. As a result, the user can perceive that an erroneous operation has been performed.

  14 to 17 are sequence diagrams illustrating an example of a processing procedure of processing executed in the information processing system 1 when an erroneous operation determination processing is performed in the operator terminal device 3. 14 and 15 are sequence diagrams when the user performs an operation on the operation guidance every time the operator performs one operation. On the other hand, FIGS. 16 and 17 are sequence diagrams when the user starts the operation after the operator performs the operation continuously. In the following description, it is assumed that the operator terminal device 3 and the information processing device 7 display operation screens corresponding to each other. Furthermore, the communication state between the operator terminal device 3 and the information processing device 7 has already been established, and accordingly, the user operation screen displayed on the information processing device 7 is displayed in another window of the operator terminal device 3. State.

  As shown in FIG. 14, first, when the operator terminal device 3 detects an operation by the operator (process P81), the operator terminal device 3 generates the operation guide information 18 based on the operation, and the operation guide information 18 is used as the operation guide record information 18a. (Process P82). Then, the operator terminal device 3 transmits the operation guidance information 18 to the information processing device 7 (process P83).

  When receiving the operation guidance information 18 from the operator terminal device 3 (process P84), the information processing apparatus 7 displays the operation guidance on the operation panel 8 based on the operation guidance information 18 (process P85). When an operation on the operation panel 8 is detected in a state where the operation guidance is displayed on the operation panel 8 (process P86), the information processing device 7 generates operation information based on the operation and generates an operator terminal device. 3 (process P87). Upon receiving the operation information from the information processing device 7 (process P88), the operator terminal device 3 stores the operation information in the operation information storage unit 46 (process P89) and displays the operation information (process P90). .

  Next, the information processing apparatus 7 updates the screen by changing the user operation screen to the next screen based on the operation detection in the process P86 (process P91). Then, the information processing apparatus 7 transmits the user operation screen after the transition to the operator terminal apparatus 3 (process P92). When receiving the user operation screen from the information processing device 7 (process P93), the operator terminal device 3 displays the user operation screen (process P94). Next, the operator terminal device 3 performs an erroneous operation determination process (process P95). At this time, if the operator terminal device 3 determines that there is no erroneous operation, for example, it deletes the operation guide information 18 from the operation guide record information 18a (process P96). As described above, FIG. 14 illustrates the case where it is determined that there is no erroneous operation in the erroneous operation determination process. FIG. 15 described below exemplifies a case where the user performs an erroneous operation with respect to a new operation guidance that is performed following the operation guidance according to FIG. 14.

  As shown in FIG. 15, when the operator terminal device 3 detects a new operation on the operator operation screen (process P97), it records the operation guide information 18 based on the operation in the operation guide record information 18a (process P98). Then, the operation guidance information 18 is transmitted to the information processing apparatus 7 (process P99). On the other hand, when receiving the operation guidance information 18 from the operator terminal device 3 (process P100), the information processing apparatus 7 displays the operation guidance on the operation panel 8 based on the operation guidance information 18 (process P101). When an operation on the operation panel 8 is detected while the operation guidance is displayed on the operation panel 8 (process P102), the information processing apparatus 7 generates operation information and transmits it to the operator terminal device 3 ( Process P103).

  When receiving the operation information from the information processing device 7 (process P104), the operator terminal device 3 stores the operation information in the operation information storage unit 46 (process P105) and displays the operation information (process P106). . Further, the information processing apparatus 7 updates the screen by changing the user operation screen based on the operation detection in the process P102 (process P107). Then, the information processing apparatus 7 transmits the user operation screen after the transition to the operator terminal apparatus 3 (process P108). On the other hand, when receiving the user operation screen from the information processing device 7 (process P109), the operator terminal device 3 displays the user operation screen (process P110).

  Next, the information processing apparatus 7 performs an erroneous operation determination process (process P111). At this time, for example, if the operator terminal device 3 determines that there is an erroneous operation, the operator terminal device 3 notifies erroneous operation information (process P112). Then, the operator terminal device 3 deletes the operation guide information 18 from the operation guide record information 18a (process P113).

  Next, the sequence diagrams shown in FIGS. 16 and 17 will be described. In the following description, a case where processing is performed based on the operation guide record information 18a shown in FIG. 4B will be described as an example. In the following description, a plurality of pieces of operation guide information 18 are continuously recorded as the operation guide is started in a state where no operation guide information 18 is recorded in the operation guide record information 18a. An example is given. Further, it is assumed that the operator terminal device 3 and the information processing device 7 display operation screens corresponding to each other. Furthermore, the communication state between the operator terminal device 3 and the information processing device 7 has already been established, and accordingly, the user operation screen displayed on the information processing device 7 is displayed in another window of the operator terminal device 3. State.

  As shown in FIG. 16, first, when the operator terminal device 3 continuously inputs the first to fourth operations based on the operation instructions of the operator (process P121), the first to fourth operations based on these operations are performed. The guide information 18 is recorded in the operation guide record information 18a (process P122). Then, the operator terminal device 3 transmits the first to fourth operation guide information 18 to the information processing device 7 (process P123). Next, when receiving the first to fourth operation guide information 18 (process P124), the information processing apparatus 7 records the first to fourth operation guide information 18 in the operation guide record information 18a (process P125). ). At this time, similarly to the above, the information processing apparatus 7 assigns operation numbers and records each operation guide information 18 in the operation guide record information 18a according to the reception order. However, since an erroneous operation determination process is not performed in the information processing apparatus 7, the information processing apparatus 7 does not perform group determination unlike the above.

  Then, the information processing apparatus 7 displays an operation guide based on the first operation guide information 18 (process P126). At this time, for example, it is assumed that the user erroneously performs another operation (for example, an insertion page operation key selection operation) instead of the intersheet selection operation based on the operation guidance. When the information processing apparatus 7 detects the operation (process P127), it generates operation information based on the operation and transmits it to the operator terminal apparatus 3 (process P128). When receiving the operation information (process P129), the operator terminal device 3 displays the operation information (process P130).

  On the other hand, the information processing apparatus 7 updates the user operation screen based on the operation detected in the process P127 (process P131). Then, the information processing device 7 transmits the updated user operation screen to the operator terminal device 3 (process P132). When receiving the user operation screen (process P133), the operator terminal device 3 displays the user operation screen (process P134).

  Here, when the information processing apparatus 7 detects an operation by the user, the information processing apparatus 7 determines whether or not the operation guide information 18 corresponding to the detected operation is recorded in the operation guide record information 18a. When the corresponding operation guide information 18 is recorded in the operation guide record information 18 a, an operation guide based on the next operation guide information 18 may be displayed with respect to the corresponding operation guide information 18. That is, in the above example, when the operation by the user is the first operation corresponding to the displayed first operation guide, the information processing apparatus 7 applies the second corresponding operation guide information 18 next. 2nd operation guidance based on is displayed. On the other hand, even if the operation by the user is different from the displayed first operation guide, there is a possibility that the operation is the third operation recorded in the operation guide record information 18a. Therefore, when the information processing apparatus 7 detects that the operation by the user corresponds to the third operation with reference to the operation guide record information 18a, the information processing apparatus 7 corresponds to the detected third operation. The fourth operation guidance based on the fourth operation guidance information 18 corresponding to the third operation guidance information 18 is displayed (process P135). That is, in this case, there is a possibility that the user is performing the first operation belonging to the operation procedure group B instead of the operation procedure group A, and the operation is determined to be an erroneous operation in the operator terminal device 3 as described above. Not. Therefore, in the present embodiment, the above configuration can appropriately display the next operation guide in such a case.

  Next, as shown in FIG. 17, the operator terminal device 3 performs an erroneous operation determination process (process P135). In this case, an operation different from the operation guidance is performed by the user. However, since the operation is an operation corresponding to the first third operation guidance of the separate group B, in this erroneous operation determination process, there is no erroneous operation. To be judged. Next, the determination unit 33 deletes all the first to third operation guide information 18 recorded in the operation guide record information 18a (process P136).

  Next, for example, it is assumed that the information processing apparatus 7 detects an operation different from the fourth operation guidance (process P137). In this case, the information processing device 7 transmits operation information based on the operation to the operator terminal device 3 (process P138). When receiving the operation information (process P139), the operator terminal device 3 displays the operation information (process P140).

  On the other hand, the information processing apparatus 7 updates the user operation screen based on the operation detected in the process P137 (process P141). Then, the information processing device 7 transmits the updated user operation screen to the operator terminal device 3 (process P142). Upon receiving the user operation screen (process P143), the operator terminal device 3 displays the user operation screen (process P144).

  Next, the operator terminal device 3 performs an erroneous operation determination process (process P145). At this time, the fourth operation guide information 18 is recorded in the operation guide record information 18a, and the operation information received by the process P139 is based on an operation different from the fourth operation guide information 18. Therefore, the operator terminal device 3 determines that there is an erroneous operation. Then, the operator terminal device 3 notifies the operator of erroneous operation information (process P146). Subsequently, the operator terminal device 3 deletes the fourth operation guide information 18 from the operation guide record information 18a (process P147).

  FIG. 18 is a flowchart illustrating an example of an overall processing procedure of processing executed in the control unit 41 when erroneous operation determination processing is performed in the operator terminal device 3. This process is a process that is repeatedly performed at regular time intervals after an operation guidance start instruction is issued by the operator.

  First, when detecting an operation on the operator operation screen (YES in step S41), the control unit 41 generates operation guide information 18 based on the operation, and records the operation guide information 18 in the operation guide record information 18a (step S41). S42). Subsequently, the control unit 41 transmits the operation guidance information 18 to the information processing apparatus 7 (step S43). On the other hand, the control part 41 skips step S42,43, when operation is not detected (NO of step S41).

  Next, when receiving the operation information from the information processing apparatus 7 (YES in step S44), the control unit 41 stores the operation information in the operation information storage unit 46 (step S45). And the control part 41 displays the operation information on condition that the user operation screen corresponding to the operation information is displayed on the operator terminal device 3 (step S46). Next, the control unit 41 waits until a user operation screen after the transition from the information processing device 7 is received (NO in step S47), and receives the user operation screen from the information processing device 7 (YES in step S47). Then, the user operation screen is displayed (step S48). Next, the control unit 41 refers to the operation guide record information 18a and determines whether or not the operation guide information 18 has already been recorded (step S49). When the operation guide information 18 has already been recorded (YES in step S49), the control unit 41 performs an erroneous operation determination process (step S50). The erroneous operation determination process performed here is the same as that in FIG.

  If the controller 41 determines that there is an erroneous operation in the erroneous operation determination process (YES in step S51), the controller 41 then performs an erroneous operation information output determination process (step S52). Since this erroneous operation information output determination process is also the same as that already described with reference to FIG. 11, the description thereof is omitted here. When the output determination is made in the erroneous operation information output determination process (YES in step S53), the control unit 41 notifies the erroneous operation information (step S54).

  The control unit 41 does not receive the operation information in step S44 (NO in step S44), and if no operation guide information 18 is recorded in the operation guide record information 18a in step S49 (step S49). NO) and returns to step S41. On the other hand, when the controller 41 determines that there is no erroneous operation in the erroneous operation determination process in step S50 (NO in step S51), and when no output determination is made in the erroneous operation information output determination process in step S50 (step 53). NO), the operation guidance information 18 scheduled to be deleted is deleted (step S58), and the process returns to step S41.

  When the control unit 41 inputs a re-operation instruction for causing the information processing apparatus 7 to perform the re-operation (YES in step S55), the control unit 41 cancels the deletion schedule of the operation guidance information 18 and re-executes the re-operation. Re-operation information based on the operation instruction is transmitted to the information processing apparatus 7 (step S56). Further, the control unit 41 waits until either the re-operation instruction is input (NO in step S55) or the next operation instruction for the operator operation screen is detected (NO in step S57). When the next operation instruction on the operator operation screen is detected (YES in step S57), the operation guidance information 18 scheduled to be deleted is deleted (step S58). And the control part 41 returns to step S41, and performs the process mentioned above repeatedly. For example, when the operator terminal device 3 transmits re-operation information to the information processing device 7 in step S56, the operator operation screen displayed at that time is changed to correspond to the user operation screen. It is preferable to return to the previous state. In addition, the operator operation screen may be returned to the state before transition by manual operation by the operator. In this case, an operator operation screen that does not correspond to the user operation screen may be displayed. For example, an operation key for temporarily canceling operation guidance is preferably provided so that the guidance information 18 is not generated.

  19 to 26 are diagrams illustrating examples of display modes of various screens displayed on the operator terminal device 3 or the information processing device 7. Hereinafter, display modes of various screens will be described with reference to FIGS. First, the case where the operator operation screen changes based on the operation guidance by the operator will be described.

  FIG. 19 is a diagram illustrating an example of an operator operation screen 65 displayed on the display unit 4 of the operator terminal device 3. FIG. 19A is a diagram illustrating an application screen as an example of an operator operation screen, and FIG. 19B is a diagram illustrating an example of an intersheet setting screen that is changed by an operation on the application screen.

  The operator terminal device 3 displays the main window 4a as shown in FIG. 19A by executing the program 44 when an operation guidance start instruction by the operator is input, and the operator operation screen 65 is displayed in the main window 4a. And / or a user operation screen. In the lower part of the main window 4a, display switching tabs T1 and T2 for switching and displaying the operator operation screen 65 and the user operation screen are provided, and the display switching tabs T1 and T2 are selected and operated. The screen displayed in the main window 4a can be switched to the operator operation screen 65 or the user operation screen. Further, the operator operation screen 65 and the user operation screen may be reduced and displayed so that the operation screens can be displayed in the main window 4a at the same time. Thus, in the present embodiment, the operator terminal device 3 is configured to be able to display the user operation screen 66 in a separate window from the operator operation screen 65.

  The operator operation screen 65 shown in FIG. 19A includes an insertion page operation key Ka1 for changing from the application screen to the insertion page setting screen, and an intersheet operation key Ka2 for changing from the application screen to the intersheet setting screen. And are provided. For example, when the operator selects and operates the intersheet operation key Ka2 on the application screen, the operator operation screen 65 transitions to an intersheet setting screen shown in FIG. On the intersheet setting screen, the intersheet operation key Ka2 that has been selected and operated is highlighted so that it can be seen at a glance which operation key has been operated.

  When the inter-sheet operation key Ka2 is selected and operated on the operator operation screen 65 shown in FIG. Send. Hereinafter, display modes of the user operation screen 66 and the operator operation screen 65 when the user performs an operation according to the operation guide based on the operation guide information 18 will be described.

  FIG. 20 is a diagram illustrating an example of a user operation screen 66 displayed on the operation panel 8 of the information processing apparatus 7. FIG. 20A is a diagram showing a state in which an application screen is displayed as the user operation screen 66. FIG. In this application screen, similarly to the operator operation screen 65, an insertion page operation key Kb1 and an intersheet operation key Kb2 are provided. When the information processing device 7 receives the operation guidance information 18 from the operator terminal device 3 in a state where the application screen is displayed as shown in the figure, the information processing device 7 performs the next operation based on the operation guidance information 18. The power intersheet operation key Ka2 is displayed in a mode different from the normal mode. For example, the information processing apparatus 7 displays the intersheet operation key Kb2 in a color different from the normal color or blinks the intersheet operation key Kb2. Thereby, the user can grasp at a glance which operation should be performed next.

  FIG. 20B is a diagram illustrating an example of an intersheet setting screen that transitions from the application screen. That is, when the user selects and operates the intersheet operation key Kb2 in accordance with the operation guidance displayed on the application screen, the information processing apparatus 7 shifts from the previous application screen to the intersheet setting screen shown in FIG. . At this time, the user waits for the next operation guidance to be displayed with the intersheet setting screen displayed. When the intersheet operation key Kb2 is selected and operated on the intersheet setting screen shown in FIG. 20A, the information processing apparatus 7 transmits operation information based on the operation to the operator terminal device 3.

  FIG. 21 is a diagram illustrating an example of a user operation screen 66 displayed on the operator terminal device 3. FIG. 21A is a diagram illustrating an example of displaying an operation location based on operation information from the information processing apparatus 7. FIG. 21B is a diagram illustrating an example of displaying a user operation screen 66 received from the information processing apparatus 7 after the operation information. When receiving the operation information from the information processing device 7, the operator terminal device 3 switches the operator operation screen 65 displayed in the main window 4a at that time to the user operation screen 66, and finally receives the user operation screen (application screen). ) In 66, the operation location based on the operation information is displayed in a different manner from the normal mode. For example, as shown in FIG. 21A, the operator terminal device 3 displays the intersheet operation key Kb2 based on the operation information in a color different from the normal on the application screen, or the intersheet operation key Kb2 Or blinking. Thereby, the operator can grasp at a glance which operation key the user has operated on the application screen. However, the display mode is not limited to the illustrated example as long as the operator can perceive the operation by the user.

  Further, when the information processing device 7 performs screen transition from the application screen to the intersheet setting screen, the information processing device 7 transmits the intersheet setting screen after the transition to the operator terminal device 3. When the operator terminal device 3 receives the intersheet setting screen from the information processing device 7, the operator terminal device 3 transitions to the intersheet setting screen shown in FIG. Let However, when the time during which the application screen on which the operation information is displayed is displayed is relatively short, the operator terminal device 3 displays the application screen for a predetermined time, and then displays the intersheet setting screen. It is preferable to perform screen transition to. Thereby, the operator terminal device 3 can prevent a problem that the screen transition is performed before the operator can confirm the operation location by the user. When the operator confirms that the screen transition is correctly performed in the information processing apparatus 7, the operator operates the display switching tab T1 to display the operator operation screen 65 again on the main window 4a, and performs the next operation guidance. become.

  Next, FIG. 22 and FIG. 23 are diagrams illustrating an example of the user operation screen 66 or the operator operation screen 65 that transitions when the user performs an erroneous operation. Hereinafter, with reference to FIGS. 22 and 23, a screen transition when the user performs an erroneous operation will be described.

  FIG. 22A is a diagram illustrating an example of a user operation screen 66 after an erroneous operation displayed on the information processing apparatus 7. For example, when the user accidentally selects the insertion page operation key Kb1 even though the selection operation of the intersheet operation key Kb2 is guided on the application screen shown in FIG. In the device 7, as shown in FIG. 22 (a), a transition is made to the insertion page setting screen. In this case, the operator terminal device 3 acquires the operation information and the user operation screen 66 from the information processing device 7 and displays them on the main window 4a as described above. Further, in this case, the operator terminal device 3 notifies the erroneous operation information acquired by performing the erroneous operation determination process described above. In the present embodiment, the operator terminal device 3 generates an erroneous operation notification screen for notifying erroneous operation information, and switches and displays the erroneous operation notification screen from the user operation screen 66 displayed in the main window 4a at that time. .

  FIG. 22B is a diagram illustrating an example of such an erroneous operation notification screen 67. On this erroneous operation notification screen 67, for example, a message indicating that there has been an erroneous operation is displayed. Accordingly, the operator can perceive that there has been an erroneous operation in the information processing apparatus 7. In addition, on the erroneous operation notification screen 67, it is possible to select whether or not to confirm the operation location where the erroneous operation has been performed. That is, when the OK key 67a is operated in a state where “Confirm” is checked on the erroneous operation notification screen 67, the operator terminal device 3 causes the operator to confirm the operation location based on the erroneous operation. Transition to the confirmation screen. On the other hand, when it is selected not to confirm, the operator terminal device 3 displays the operator operation screen 65 or the user operation screen 66. In this case, the operator displays the operator operation screen 65 corresponding to the user operation screen 66 after the erroneous operation by manual operation, and resumes operation guidance.

  FIG. 23A shows an example of such a first confirmation screen 68. In the upper part of the first confirmation screen 68, a remote menu 70 for causing the information processing apparatus 7 to switch the display of the user operation screen 66 is provided. In the center of the first confirmation screen 68, a display area 68a for displaying a user operation screen 66 in which an erroneous operation has been performed is provided. A plurality of display switching tabs T15 and T16 are provided at the lower part of the first confirmation screen 68 for switching the display to the second confirmation screen for displaying the user operation screen 66 after the erroneous operation.

  On the user operation screen 66 displayed in the display area 68a, the operation location where the erroneous operation has been performed is displayed in a different manner from the normal mode. For example, as shown in the figure, the operator terminal device 3 displays the insertion page operation key Kb1 in which an erroneous operation has been performed in a color different from the normal color, or causes the insertion page operation key Kb1 to blink. In this case, it is preferable that the color arrangement is changed or the blinking pattern is changed as compared with the case where the above-described correct operation is performed. Thus, the operator can grasp at a glance which operation key the user has erroneously operated.

  Further, when the display switching tab T16 is selected and operated, the operator terminal device 3 makes a transition from the first confirmation screen 68 to the second operation screen. FIG. 23B is a diagram showing an example of such a second confirmation screen 69. The second confirmation screen 69 has basically the same screen configuration as the first confirmation screen 68. However, in the display area 69a provided in the center of the second confirmation screen 69, the user operation screen 66 after the erroneous operation, that is, the user operation screen 66 currently displayed on the information processing apparatus 7 is displayed. Thus, the operator can grasp what user operation screen 66 is currently displayed on the information processing apparatus 7. In addition, the user operation screens 66 displayed on the first and second confirmation screens 68 and 69 may be displayed in the same window. This is convenient because the operator can simultaneously confirm the user operation screen 66 that is the target of the erroneous operation and the user operation screen 66 after the erroneous operation.

  Further, in the present embodiment, a remote menu 70 for returning the user operation screen 66 displayed on the information processing apparatus 7 to the state before the transition is displayed above the first and second confirmation screens 68 and 69. The That is, the remote menu 70 includes an operation guide key 70a, a previous screen key 70b, and a re-guide key 70c. The operation guidance key 70 a is an operation key for performing new operation guidance for returning the user operation screen 66 currently displayed on the information processing apparatus 7 to the original state. The previous screen key 70b is an operation key for automatically returning the user operation screen 66 after the erroneous operation currently displayed on the information processing apparatus 7 to the state before the erroneous operation. The re-guide key 70c is an operation for automatically returning the user operation screen 66 after the erroneous operation currently displayed on the information processing apparatus 7 to the state before the erroneous operation and then displaying the operation location based on the operation guidance again. Key. Hereinafter, processing executed when each operation key is operated will be described.

  First, the operation guide key 70a will be described. When the operation guidance key 70 a is operated, the operator terminal device 3 generates re-operation information based on the operation and transmits it to the information processing device 7. When the information processing device 7 receives the re-operation information, the information processing device 7 specifies an operation key on the user operation screen 66 for returning the user operation screen 66 after the erroneous operation to the state before the transition. For example, information indicating that the operation key is an operation key for returning the user operation screen 66 to the state before the transition is associated with the operation key in advance, and the information processing apparatus 7 determines the operation key based on the information. Is identified. Then, the information processing apparatus 7 displays the operation keys in a manner different from normal. As a result, the user can return the user operation screen 66 that has been erroneously operated to the original state, and can thus resume the operation on the user operation screen 66.

  Next, the previous screen key 70b will be described. When the previous screen key 70 b is operated, the operator terminal device 3 generates re-operation information based on the operation and transmits it to the information processing device 7. Upon receiving the re-operation information, the information processing device 7 searches the user operation screen storage unit 16b and returns the user operation screen 66 displayed at that time to the state before the transition. At this time, the information processing apparatus 7 identifies the operation guide information 18 scheduled to be deleted at that time, and cancels the deletion schedule. As a result, when an operation is performed on the user operation screen 66 that has been returned to the state before the transition, the same processing as described above can be performed. On the other hand, when the previous screen key 70b is operated, the operator terminal device 3 searches the operator operation screen storage unit 45, and the operator operation screen 65 before the transition with respect to the operator operation screen 65 displayed at that time is displayed. Is read and displayed. Thereby, in the operator terminal device 3, the operator operation screen 65 corresponding to the user operation screen 66 displayed in the information processing device 7 is displayed, so that the operator again performs operation guidance from the state before the erroneous operation. Can do. Further, when an erroneous operation determination process is performed in the operator terminal device 3, the operator terminal device 3 cancels the schedule for deleting the operation guidance information 18 in the same manner as the information processing device 7 described above.

  Next, the re-guide key 70c will be described. When the re-guide key 70c is operated, the operator terminal device 3 generates re-operation information based on the operation and transmits it to the information processing device 7. When receiving the re-operation information, the information processing device 7 returns the user operation screen 66 displayed at that time to the state before the transition, as well as the previous screen key 70b described above, and the operation guide information 18 Cancel the deletion schedule. Next, the information processing apparatus 7 displays the operation guidance on the user operation screen 66 based on the operation content X2 of the operation guidance information 18. As a result, the operation guidance is displayed again on the user operation screen 66 that has returned to the state before the operation, so that the user can perform the operation while confirming the operation guidance.

  On the other hand, in the operator terminal device 3, when the re-guide key 70c is operated, the same processing as when the previous screen key 70b is operated is performed. That is, the operator terminal device 3 reads and displays the operator operation screen 65 before the transition with respect to the operator operation screen 65 displayed at that time. Further, when an erroneous operation determination process is performed in the operator terminal device 3, the operator terminal device 3 cancels the schedule for deleting the operation guidance information 18 in the same manner as the information processing device 7 described above. In this case, when an operation by the user is performed later in the information processing device 7, operation information based on the operation is transmitted from the information processing device 7, so the operator terminal device 3 determines the operation location based on the operation information, It is displayed on the user operation screen 66 in the main window 4a.

  As described above, in the present embodiment, when the information processing device 7 receives the operation guidance information 18 from the operator terminal device 3, the information processing device 7 displays the operation guidance information 18 on the user operation screen 66 displayed on the operation panel 8. It is the structure which displays the operation guidance based on it. Thereby, it is possible to make the user perform the same operation as the operation performed on the operator terminal device 3. The information processing device 7 is configured to transmit operation information corresponding to the operation to the operator terminal device 3 when an operation by the user is detected while the operation guidance is displayed. According to such a configuration, since the operation information is transmitted from the information processing device 7 to the operator terminal device 3, the operator terminal device can notify the operator of the operation performed on the information processing device 7. In particular, the information processing apparatus 7 in recent years has become more complicated in operation screens and more hierarchies as the number of functions increases. For this reason, there are many cases where a relatively large number of operations are required until the target setting is completed. However, according to the information processing apparatus 7 in the present embodiment, the operator can be notified of the operation performed in the information processing apparatus 7, so that it is not necessary for the operator to determine the operation location by the user. Thereby, an operator's work burden can be reduced.

  Further, in the present embodiment, the information processing device 7 is configured to determine whether or not the operation input to the operation panel 8 is an erroneous operation different from the operation corresponding to the operation guidance information 18 from the operator terminal device 3. is there. When the information processing device 7 determines that there is an erroneous operation, the information processing device 7 is configured to transmit erroneous operation information to the operator terminal device 3. According to such a configuration, since the operation error information is transmitted to the operator terminal device 3, it is possible to notify the operator that an error operation has been performed in the information processing device 7.

  In the present embodiment, the information processing apparatus 7 displays the operation key on the operation panel 8 even when the operation key operated on the operation panel 8 is the same as the operation key corresponding to the operation guidance information 18. When the transition path between the user operation screen 66 to be operated and the operator operation screen 65 for displaying the operation key corresponding to the operation guidance information 18 is not the same, it is determined that the operation is erroneous. As a result, it is possible to prevent the operator and the user from proceeding without noticing operations related to different settings.

  Furthermore, in the present embodiment, a plurality of operation procedure groups X5 may be recorded in the operation guidance record information 18a. For example, taking the operation guidance record information 18a shown in FIG. 4B as an example, the first and second operation guidance information 18 of the group identification information “A” relating to the intersheet setting, and the group identification information relating to the insertion page setting. This is a case where the third and fourth operation guidance information 18 of “B” is recorded. The order of groups recorded in the operation guide record information 18a is determined by the convenience of the operator and has no relation to the user. Therefore, in this embodiment, the operation order between groups is not limited so that the user may start from an operation based on any group. The information processing apparatus 7 displays an input operation on the operation panel 8 on the operation panel 8 in a state where the operation guidance based on the first operation included in the operation procedure group A is displayed on the operation panel 8. Even if the operation is different from the operation corresponding to the operation guidance, the input operation is the first operation included in the operation procedure group B, so that it is not determined as an erroneous operation. According to such a configuration, it is possible to proceed to the next operation procedure, which is efficient.

  Further, in this embodiment, even if it is determined that there is an erroneous operation, the user operation screen 66 that has actually transitioned based on the erroneous operation, and the user operation screen 66 that should have transitioned if the operation has been performed based on the operation guidance, When the difference is equal to or greater than a predetermined value, the erroneous operation information is not transmitted to the operator terminal device 3. According to such a configuration, it is possible to prevent the operator terminal device 3 from reporting unnecessary information.

  Furthermore, in this embodiment, the information processing apparatus 7 is configured to notify the operation panel 8 of erroneous operation information. According to such a configuration, since erroneous operation information is notified in the information processing apparatus 7, for example, a user using the information processing apparatus 7 can be notified that an erroneous operation has been performed.

  Further, in the present embodiment, the information processing apparatus 7 displays the operation location to be operated next on the user operation screen 66 in a display mode different from the normal on the user operation screen 66 based on the operation guidance information 18 from the operator terminal device 3. It is. According to such a configuration, since the operation location to be operated next is displayed, the user who uses the information processing apparatus 7 can grasp what operation should be performed next.

  In the present embodiment, the information processing apparatus 7 is configured to guide operation keys for returning the user operation screen 66 after the erroneous operation to the state before the transition based on the re-operation information from the operator terminal device 3. is there. Further, the information processing apparatus 7 is configured to be able to automatically return the user operation screen 66 after erroneous operation to the user operation screen 66 before transition. According to such a configuration, by returning the user operation screen 66 to the state before the transition, the user can return to the user operation screen 66 before the transition and perform the operation again. Furthermore, in this embodiment, when the user operation screen 66 after an erroneous operation is returned to the state before the transition, the operation guidance is displayed again on the user operation screen 66 before the transition. According to such a configuration, the user can grasp which operation should be performed next.

  Further, in the present embodiment, the information processing apparatus 7 is configured to transmit the user operation screen 66 after the transition to the operator terminal device 3 when the user operation screen 66 transitions. According to such a configuration, since the user operation screen 66 after the transition is transmitted to the operator terminal device 3, it is possible for the operator to grasp how the user operation screen 66 has transitioned.

  Further, in the present embodiment, the operator terminal device 3 is configured to generate the operation guidance information 18 based on the operation instruction from the operator and transmit it to the information processing device 7. When the operation information from the information processing device 7 is received after the operation guidance information 18 is transmitted to the information processing device 7, the operator terminal device 3 performs the operation performed on the information processing device 7 based on the operation information. It is a configuration to display. According to such a configuration, since the operation performed in the information processing apparatus 7 is displayed, the operator can grasp what operation is performed in the information processing apparatus 7.

  In the present embodiment, the operator terminal device 3 determines, based on the operation information received from the information processing device 7, whether the operation corresponding to the operation information is different from the operation corresponding to the operation guidance. This is a configuration for performing an erroneous operation determination process. When the operator terminal device 3 determines that there is an erroneous operation, the operator terminal device 3 is configured to notify erroneous operation information. According to such a configuration, since the erroneous operation information is notified, it is possible to notify the operator that the erroneous operation has been performed in the information processing apparatus 7.

  In the present embodiment, the operator terminal device 3 uses the operation key operated in the operation input unit 5 even if the operation key operated in the operation input unit 5 is the same as the operation key corresponding to the operation information. When the transition path between the operator operation screen 65 to be displayed and the user operation screen 66 that is the operation target of the operation corresponding to the operation information is not the same, it is determined that the operation is erroneous. As a result, it is possible to prevent the operator and the user from proceeding without noticing operations related to different settings.

  Furthermore, in the present embodiment, when the operation procedure group A is transmitted to the information processing device 7 before the operation procedure group B as described above, the information processing device 7 includes the operation procedure group A. The operation guidance based on the first operation is displayed on the operation panel 8. In this state, the operator terminal device 3 is the first time that the input operation is included in the operation procedure group B even if the input operation to the operation panel 8 is different from the operation corresponding to the displayed operation guide. In the case of this operation, the configuration is such that it is not determined that the operation is erroneous. As a result, the user is not discriminated as an erroneous operation when the correct operation related to his / her inquiry is performed.

  Further, in the present embodiment, when erroneous operation determination processing is performed in the operator terminal device 3, even if it is determined that there is an erroneous operation as described above, the user operation screen 66 that has actually changed based on the erroneous operation, and the operation guidance If the difference from the user operation screen 66 that should have changed if the operation was correctly performed based on the above is a predetermined value or more, the operation information is not notified. According to such a configuration, it is possible to prevent the operator terminal device 3 from reporting unnecessary information.

  Furthermore, in the present embodiment, the operator terminal device 3 displays either the user operation screen 66 that is the target of an erroneous operation performed in the information processing device 7 in the main window 4a or the user operation screen 66 after the transition due to the erroneous operation. One or both of them can be displayed. According to such a configuration, since one or both of the user operation screen 66 that is a target of the erroneous operation performed in the information processing device 7 and the user operation screen 66 after the transition due to the erroneous operation is displayed, The operator may confirm which user operation screen 66 is erroneously operated on the information processing apparatus 7 or which user operation screen 66 is currently displayed on the information processing apparatus 7 due to the erroneous operation. It is convenient because it can.

  Further, in the present embodiment, when an error operation is performed in the information processing apparatus 7, the operator terminal device 3 specifies an operation location where an error operation has been performed on the user operation screen 66 based on the operation information received last. When the user operation screen 66 to be erroneously operated is displayed on the main window 4a, the operation location where the erroneous operation has been performed is displayed in a display mode different from normal. According to such a configuration, the operation location where the erroneous operation was performed is displayed in a display mode different from the normal display mode, so that the operator can grasp at a glance which operation location was erroneously operated in the information processing device 7. it can.

  In the present embodiment, the operator terminal device 3 can cause the information processing device 7 to switch the display by operating the operation key displayed on the remote menu 70. For example, the operator terminal device 3 is configured to cause the information processing device 7 to perform operation guidance for returning the user operation screen 66 after erroneous operation to the state before the transition by operating the operation guidance key 70a. is there. The operator terminal device 3 is configured to return the user operation screen 66 after the erroneous operation to the state before the transition by operating the previous screen key 70b. Further, the operator terminal device 3 is configured to display the operation guidance for the user operation screen 66 before the transition again by operating the re-guide key 70c. According to such a configuration, the operator can cause the user to perform an appropriate operation on the user operation screen 66 after an erroneous operation according to the situation.

  Further, the operator terminal device 3 is configured to transmit erroneous operation information to the information processing device 7 when it is determined that there is an erroneous operation when performing the erroneous operation determination process. According to such a configuration, erroneous operation information is transmitted to the information processing apparatus 7, so that it is possible to notify the user that an erroneous operation has been performed.

  As mentioned above, although embodiment regarding this invention was described, this invention is not restricted to the content mentioned above, A various modification is applicable.

  For example, in this embodiment, the case where the user terminal device according to the present invention is the information processing device 7 has been exemplified. However, the present invention is not limited to this, and any other electronic device may be used as long as it can display the user operation screen 66 and can communicate with the operator terminal device 3. For example, the user terminal device according to the present invention may be a mobile phone or a doublet type computer.

  Moreover, in this embodiment, the structure which transmits the user operation screen 66 with respect to the operator terminal device 3 from the information processing apparatus 7 was illustrated. That is, the user operation screen 66 can be displayed on the operator terminal device 3 by this. However, the present invention is not limited to this, and the information processing apparatus 7 may be configured to transmit only identification information regarding the user operation screen 66 to the operator terminal apparatus 3. That is, since the user operation screen 66 and the operator operation screen 65 have the same hierarchy and the same screen configuration, instead of displaying the user operation screen 66, the operator operation screen 65 is read based on the identification information. For example, 65 may be displayed as read-only.

  Moreover, although the case where operation guidance for the operation keys displayed on the operation panel 8 is performed is illustrated in the above-described embodiment, the operation guidance for the hard keys may be performed. In this case, the operator terminal device 3 displays an operator operation screen 65 including the hard key arrangement state in the screen configuration on the display unit 4. Then, operation guidance information 18 for the operator operation screen 65 is transmitted to the information processing apparatus 7. The information processing apparatus 7 turns on or blinks a hard key based on the operation guidance, for example. Then, the information processing device 7 transmits operation information for the hard key to the operator terminal device 3. When the operator terminal device 3 receives the operation information, the operator terminal device 3 displays an operation location corresponding to the hard key in a display mode different from the normal display mode.

  In the above-described embodiment, the information processing device 7 and the operator terminal device 3 each store an operation screen. However, one operation screen is stored in a predetermined storage device, and the operation screen is displayed as information. You may comprise so that the processing apparatus 7 and the operator terminal device 3 can be shared. For example, a web server function that provides an operation screen to the information processing apparatus 7 is installed. The browser function installed in the operator terminal device 3 acquires the operation screen provided by the web server, so that the operator operation screen 65 having the same screen configuration as the user operation screen 66 is displayed on the display unit 4. You may comprise. In this case, since the transition path of each operation screen is the same, it is not necessary to determine the identity of the transition path.

DESCRIPTION OF SYMBOLS 1 Information processing system 3 Operator terminal device 4 Display part (display means)
5 Operation input section (operation input means)
7 Information processing equipment (user terminal equipment)
17 RAM (operation guide information storage means)
18 Operation guide information 23 Display section (display means)
24 Operation input section (operation input means)
31 Communication unit (communication means)
32 Display control means (display control unit)
33 Discrimination part (erroneous operation discrimination means)
48 Operation guidance information storage unit (operation guidance information storage means)
56 Display control unit (display control means)
57 Communication part (communication means)
58 Discriminator (erroneous operation discriminating means)
65 Operator operation screen 66 User operation screen

Claims (25)

A user terminal device capable of communicating with an operator terminal device,
Display means for displaying a user operation screen that can be operated by the user;
An operation input means for detecting a user operation;
A user displayed on the display means by selecting one user operation screen from a plurality of user operation screens having a hierarchical structure based on an operation detected by the operation input means and displaying the selected user operation screen on the display means. Display control means for transitioning the operation screen;
A communication means for communicating with the operator terminal device;
Have
The display control means performs the same operation as the operation performed on the operator terminal device on the user operation screen displayed on the display means based on the operation guide information received by the communication means from the operator terminal device. Display an operation guide to guide
The user terminal device, wherein the communication unit transmits operation information corresponding to an operation detected by the operation input unit to the operator terminal device. An erroneous operation determination means for determining whether or not the operation detected by the operation input means is an erroneous operation different from the operation corresponding to the operation guidance information received by the communication means;
Further comprising
2. The user terminal device according to claim 1, wherein when the operation detected by the operation input unit is an erroneous operation, the communication unit transmits erroneous operation information to the operator terminal device.   When an operation is detected by the operation input unit, the erroneous operation determination unit includes a user operation screen on which an operation detected by the operation input unit is performed, and an operation corresponding to the operation guidance information received by the communication unit. It is further determined whether or not the operator operation screen on which the operation is performed is the same transition route, and the user operation screen on which the operation detected by the operation input unit is performed and the operation guidance received by the communication unit The user terminal device according to claim 2, wherein an operation error is determined when the operator operation screen on which an operation corresponding to the information is performed is not the same transition route. It further comprises operation guide information storage means for storing a plurality of operation guide information,
The operation guide information storage means includes one operation procedure group including at least one operation guide information related to one setting and another operation including at least one operation guide information related to a setting different from the one operation procedure group. Remember the procedure group,
The erroneous operation determination unit is configured to display an operation guide based on the first operation guide information included in the one operation procedure group on the display unit based on the operation procedure group of the operation guide information stored in the operation guide information storage unit. Even if the operation detected by the operation input unit in the displayed state is different from the operation corresponding to the operation guide displayed on the display unit, the detected operation is transferred to another operation procedure group. 3. The user terminal device according to claim 2, wherein an operation corresponding to the first operation guide information included is not judged as an erroneous operation.   The communication means has a difference between a user operation screen after transition based on an erroneous operation detected by the operation input means and a user operation screen after transition based on an operation corresponding to operation guidance information received by the communication means. The user terminal device according to any one of claims 2 to 4, wherein if it is equal to or greater than a predetermined value, erroneous operation information is not transmitted to the operator terminal device.   The user terminal device according to claim 2, wherein the display control unit causes the display unit to report erroneous operation information based on a determination result by the erroneous operation determination unit.   7. The operation guidance displayed on the display means is such that an operation location to be operated next on the user operation screen is displayed in a display mode different from normal. A user terminal device according to any one of the above.   8. The user terminal device according to claim 2, wherein the display control unit returns a user operation screen after an erroneous operation to a state before transition based on an instruction from the operator terminal device.   When the display control means returns the user operation screen after the erroneous operation to the state before the transition, based on the operation guide information corresponding to the user operation screen before the transition, the user operation screen returned to the state before the transition The user terminal device according to claim 8, wherein the operation guidance is displayed again.   The user terminal device according to claim 1, wherein the communication unit transmits a user operation screen changed by the display control unit to the operator terminal device. An operator terminal device that provides operation guidance to a user who operates the user terminal device by communicating with the user terminal device,
Display means for displaying an operator operation screen that has the same screen configuration as the user operation screen displayed on the user terminal device and can be operated by an operator;
An operation input means for detecting an operation by an operator;
An operator displayed on the display means by selecting one operator operation screen from a plurality of operator operation screens having a hierarchical structure based on the operation detected by the operation input means and displaying the selected operator operation screen on the display means. Display control means for transitioning the operation screen;
Communication means for transmitting operation guidance information to the user terminal device based on an operation detected by the operation input means, and receiving information transmitted from the user terminal device;
With
The said display control means displays the operation performed in the said user terminal device on the said display means based on the operation information which the said communication means receives from the said user terminal device, The operator terminal device characterized by the above-mentioned. Erroneous operation determination means for determining whether or not the operation corresponding to the operation information received by the communication means is an erroneous operation different from the operation corresponding to the operation guidance information;
Further comprising
12. The operator terminal apparatus according to claim 11, wherein the display control means displays erroneous operation information on the display means when an operation corresponding to the operation information received by the communication means is an erroneous operation.   When the operation information is received by the communication means, the erroneous operation determination means includes a user operation screen on which an operation corresponding to the operation information is performed, an operator operation screen on which an operation corresponding to the operation guidance information is performed, Is further determined whether or not they are the same transition route, and the user operation screen on which the operation corresponding to the operation information received by the communication unit is performed and the operator on which the operation corresponding to the operation guidance information is performed 13. The user terminal device according to claim 12, wherein an operation error is determined when the operation screen is not the same transition route. An operation guide information storage means for storing a plurality of operation guide information corresponding to a plurality of consecutive operations detected by the operation input means;
The operation guide information storage means includes one operation procedure group including at least one operation guide information related to one setting and another operation including at least one operation guide information related to a setting different from the one operation procedure group. Remember the procedure group,
The erroneous operation determination means transmits the one operation procedure group to the user terminal prior to the other operation procedure group based on the operation procedure group of the operation guide information stored in the operation guide information storage means. Even if the operation corresponding to the operation information received from the user terminal device is different from the operation corresponding to the first operation guide information included in the one operation procedure group, the operation information is supported. 13. The operator terminal device according to claim 12, wherein when the operation to be performed is an operation corresponding to the first operation guide information included in the other operation procedure group, it is not determined that the operation is an erroneous operation.   When the difference between the user operation screen after the transition based on the erroneous operation and the user operation screen after the transition based on the operation corresponding to the operation guidance information is equal to or greater than a predetermined value, the display control unit displays the erroneous operation information. 15. The user terminal device according to claim 12, wherein the display unit is not notified.   The display control means causes the display means to display one or both of a user operation screen in which an erroneous operation has been performed in the user terminal device and a user operation screen after transition due to the erroneous operation. The operator terminal device according to claim 12.   17. The display control unit according to claim 16, wherein when the user operation screen to be erroneously operated is displayed on the display unit, the operation location where the erroneous operation has been performed is notified in a display mode different from normal. Operator terminal equipment.   The communication means further transmits operation information for returning the user operation screen after the erroneous operation to the state before the transition to the information processing apparatus based on the operation detected by the operation input means. The operator terminal device according to claim 11.   19. The operator terminal device according to claim 18, wherein the operation information includes an instruction for displaying operation guidance again on the user operation screen returned to the state before the transition.   The operator terminal device according to claim 12, wherein the communication unit transmits erroneous operation information to the user terminal device based on a determination result by the erroneous operation determination unit. A user terminal device control program that is executed in a user terminal device that includes a display unit that displays a user operation screen that can communicate with an operator terminal device and that can be operated by a user, and an operation input unit that detects an operation by the user. In the user terminal device,
(A) receiving operation guidance information transmitted from the operator terminal device;
(B) Based on the operation guidance information received in step (a), an operation for guiding the user to the same operation as that performed on the operator terminal device on the user operation screen displayed on the display means. Displaying instructions,
(C) transmitting operation information corresponding to an operation detected by the operation input unit to the operator terminal device in a state where an operation guide is displayed on the display unit;
A user terminal device control program characterized in that Executed in a user terminal device communicable with an operator terminal device comprising a display means for displaying a user operation screen that can communicate with the operator terminal device and that can be operated by the user, and an operation input means for detecting an operation by the user. A user terminal device control method comprising:
(A) receiving operation guidance information transmitted from the operator terminal device;
(B) Based on the operation guidance information received in step (a), an operation for guiding the user to the same operation as that performed on the operator terminal device on the user operation screen displayed on the display means. Displaying instructions,
(C) transmitting operation information corresponding to an operation detected by the operation input unit to the operator terminal device in a state where an operation guide is displayed on the display unit;
A method of controlling a user terminal device, comprising: An operator terminal device that includes an operation input unit that detects an operation by an operator, a display unit that displays various screens, and performs operation guidance for a user who operates the user terminal device by communicating with the user terminal device. An operator terminal device control program to be executed, the operator terminal device,
(A) displaying on the display means an operator operation screen that has the same screen configuration as the user operation screen displayed on the user terminal device and can be operated by an operator;
(B) transmitting operation guidance information to the user terminal device based on an operation detected by the operation input means in a state where an operator operation screen is displayed on the display means;
(C) receiving operation information transmitted from the user terminal device after transmitting operation guidance information to the user terminal device in the step (b);
(D) displaying an operation performed on the user terminal device on the display means based on the operation information received in the step (c);
An operator terminal device control program characterized in that An operator terminal device that includes an operation input unit that detects an operation by an operator, a display unit that displays various screens, and performs operation guidance for a user who operates the user terminal device by communicating with the user terminal device. An operator terminal device control method to be executed,
(A) displaying on the display means an operator operation screen that has the same screen configuration as the user operation screen displayed on the user terminal device and can be operated by an operator;
(B) transmitting operation guidance information to the user terminal device based on an operation detected by the operation input means in a state where an operator operation screen is displayed on the display means;
(C) receiving operation information transmitted from the user terminal device after transmitting operation guidance information to the user terminal device in the step (b);
(D) displaying an operation performed on the user terminal device on the display means based on the operation information received in the step (c);
An operator terminal device control method comprising: An information processing system in which an operator terminal device and a user terminal device can communicate,
The user terminal device is
First display means for displaying a user operation screen that can be operated by a user;
First operation input means for detecting an operation by a user;
First communication means for receiving operation guidance information from the operator terminal device;
Based on the operation guidance information received by the first communication means, for guiding the same operation as the operation performed on the operator terminal device to the user on the user operation screen displayed on the first display means. First display control means for displaying the operation guidance of
With
The first communication unit transmits operation information corresponding to an operation detected by the first operation input unit to the operator terminal device in a state where an operation guide is displayed on the first display unit,
The operator terminal device is
A second display means for displaying various screens;
A second operation input means for detecting an operation by an operator;
Based on the operation detected by the second operation input means, by selecting one operator operation screen from a plurality of operator operation screens having a hierarchical structure and displaying it on the second display means, Second display control means for transitioning an operator operation screen displayed on the second display means;
Second communication means for transmitting operation guidance information to the user terminal device based on an operation detected by the second operation input means, and receiving operation information transmitted from the user terminal device;
With
The second display control means displays an operation performed on the user terminal device on the second display means based on operation information received by the second communication means. .

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