JP2008141388A - Service providing system and service providing method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide services efficiently for both a service provider and a service user by enabling the user to simultaneously making applications for interview services with a video phone with respect to a plurality of services. <P>SOLUTION: A service providing system includes a service providing server 10, a MCU 12, and a content distribution server 14 and provides various services to service user terminals 30 and connects to the service provider terminal 20 in response to a request from a service user terminal to provide interview services with the video phone. The service providing server includes independent queues per interview service to allow the user to simultaneously make applications for a plurality of interview services. The system includes a function which holds a service user terminal taken out from a queue, in the queue and takes out a next service user terminal registered with the queue to connect this terminal to the service provider terminal in the case that the service user terminal taken out from the queue connects to another service provider terminal. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a service providing system and a service providing method for providing a service user with a plurality of types of services via a communication line.

In recent years, many portal sites that provide various services provided by service providers through the Internet have been operated. In such portal sites, content services that provide multimedia content such as movies and music, information provision services that provide information such as traffic guidance and weather forecasts, product sales services that mediate product sales such as online shopping, etc. Has been done.
However, in such a portal site, the service user needs to search for desired information from information registered in advance by the service provider, so that users who are not familiar with search can use the service. There are cases where this is difficult. In addition, when the service user has any questions to the service provider, it is necessary to make a call to the service provider through a separate telephone line or make an inquiry by e-mail, making it difficult to respond quickly. There was a problem.

In order to deal with such a problem, for example, in Patent Document 1, a service intermediary uses a video phone to mediate various services, or a service user desires a dialogue by a video phone with a service provider. A service providing system that can do this has been proposed.
In this service providing system, a service user-side videophone, a service provider-side videophone, a monitor TV with a videophone function installed on the information center side, and between the user, the service provider and the information center. Including a multi-point connection device that enables simultaneous calls, a stage of making a videophone call from the user side to the information center side, a stage in which the user announces the name and membership number, and presents a membership card; The center side listens to the request from the user and makes a videophone call to the service provider, the service provider and the service user make a call, and the service provider provides the service user with a service. Operators and services where service users mediate service provision While looking at the face of the test person, it can be provided with the request and the services of service.

  Such service providing systems include consulting services such as counseling, legal counseling, travel counseling, remote education services as shown in Patent Document 2, in addition to the content services, information providing services, and product sales services described above. Can be applied to face-to-face services using videophones, such as videophone interpreting services as shown in FIG. 4, home examination services as shown in Patent Document 4, videophone police box services as shown in Patent Document 5, etc. It is possible to receive various services from a provider quickly and easily.

JP 2003-115933 A International Publication No. 2004/029905 International Publication No. 2004/030328 International Publication No. 2004/092991 International Publication No. 2006/016466

In such a conventional service providing system, it is possible to provide a dialogue service by videophone for various services provided by the service provider to the service user. However, the dialogue service is compatible with a plurality of service users at the same time. Because it is not possible, if many service users apply for the dialog service to the same service provider, each service user must wait until the dialog service for the previous service user ends. .
There is a method of using a queue as a technology corresponding to the waiting of a service by such a large number of users, each of which has a queue for each interactive service, and when the service user applies for the interactive service, Register the service user in the queue, extract the next service user from the queue each time the service provider finishes providing the service, call the service user, and provide the service to the responding service user Thus, the face-to-face service can be provided fairly to all service users.

However, when the service user wishes to use the face-to-face service for a plurality of services, if the registration of the plurality of face-to-face services in the queue is permitted, the provision times for the plurality of face-to-face services may overlap. For example, when a service user has registered in two queues of a first face-to-face service and a second face-to-face service, the second face-to-face service while the service user is using the first face-to-face service When the order is reached, a call to the service user is made for the second face-to-face service, and it is necessary to wait for a response from the service user for at least a fixed time. In addition, when the service user ends the first face-to-face service, if the next service user has already started using the second face-to-face service, the corresponding service queue in the second face-to-face service Since the registration of the service user is abandoned, the service user needs to register again in the second face-to-face service queue and wait for the turn again.
As described above, in the conventional service providing system, when the service user desires to use the face-to-face service for a plurality of services, a large dead time occurs for both the service provider and the service user, and the efficiency is increased. There was a problem that the service was not provided.

  Therefore, an object of the present invention is to make it possible to apply for multiple face-to-face services via videophone for a plurality of services, so that services can be efficiently provided for both service providers and service users without waste. Is to make it.

  In order to solve the above problems, a service providing system according to the present invention registers a service user table in which a terminal address of a service user terminal is registered, and a service content provided by the service provider. A service provider table in which the terminal address of the service is registered, and a queue table having an independent queue for each face-to-face service for a service provided by a video phone among the services provided by the service provider; Service user accepting means for accepting access from a service user terminal and registering the terminal address of the service user terminal accepted for access in the service user table, and the service accepted for access For the service selected in the user terminal, Content distribution means for distributing content to the service user terminal with reference to the service provider table, and when the application for face-to-face service is selected in the service user terminal that has received the access, The service user terminal that registers the service user terminal at the tail of the queue of the face-to-face service selected at the service user terminal and the access from each service provider terminal that provides the face-to-face service, and the access Service provider accepting means for registering the terminal address of the service provider terminal that has been accepted in the service provider table, and for each face-to-face service provided by the service provider terminal that has been accepted for access, the queue table Service users in the queue of the face-to-face service When there is registration at the end, the service user terminal registered at the head of the queue, the service user terminal taken out and the service provider terminal providing the face-to-face service A function of making a videophone connection based on a user table and a terminal address registered in the service provider table, and a function of deleting the retrieved service user terminal from the queue of the facing service in the queue table And the face-to-face service providing means includes the picked-up service user terminal when the picked-up service user terminal is connected to another service provider terminal. The next service registered in the queue is held in place of the retrieved service user terminal. It has a queue hold function for taking out service user terminals.

According to this invention, the service user accepting means accepts access from the service user terminal, and the content distributing means distributes the content of the service selected at the service user terminal. You can receive the service you want from multiple types of services.
In addition, among services provided, a service for providing a face-to-face service by videophone is provided with a queue table having an independent queue for each face-to-face service. When the application is selected, the service user terminal is registered at the tail of the queue of the face-to-face service in the queue table, and each face-to-face service is registered at the head of the queue by the face-to-face service providing means. The service user terminal is taken out and connected to the service provider terminal that provides the face-to-face service by videophone connection, and the taken out service user terminal is deleted from the queue. Appropriately waiting for the services to be provided and receiving face-to-face services .
Further, in the face-to-face service providing means, when the service user terminal taken out from the queue is connected to another service provider terminal, the service user terminal is held in the queue and registered in the queue The next service user terminal is taken out and connected to the service provider terminal that provides the face-to-face service by videophone connection. Therefore, for the service user, there are a plurality of services without considering the timing of service provision. It is possible to apply for multiple face-to-face services, and even if the order of other services comes during the use of one service, it is held in a queue and can efficiently receive a plurality of face-to-face services. Also, for service providers, service users connected to other service provider terminals are automatically skipped, so that it is possible to efficiently provide services by eliminating useless call time.
In the face-to-face service provision process, the service user terminal taken out from the queue may be deleted from the queue when it is determined that the face-to-face service is provided to the service user terminal. Alternatively, the face-to-face service may be provided after the videophone connection between the service user terminal and the service provider terminal that provides the face-to-face service is disconnected.

  The service providing system according to the present invention includes a service user table in which the terminal address of a service user terminal is registered, a service content provided by the service provider, and a service in which the terminal address of the service provider terminal is registered. A service provider terminal and a queue table having an independent queue for each face-to-face service for services provided by a video phone among the services provided by the service provider. Service user accepting means for accepting access and registering the terminal address of the service user terminal accepted for access in the service user table, and the service selected in the service user terminal accepted for access, Refer to the service provider table. When the application for face-to-face service is selected in the content distribution means for distributing the content to the service user terminal and the service user terminal that has received the access, the service user terminal in the queue table A service receiving means for registering the service user terminal at the tail of the queue of the selected service to be contacted, and an access from each service provider terminal that provides the service to the service, and providing the service that has received the access Service provider accepting means for registering the terminal address of the user terminal in the service provider table, and for each face-to-face service provided by the service provider terminal that has received the access, the waiting time of the face-to-face service in the queue table is stored. If there is a service user terminal registered in the queue, The service user table and the service provider table which have a function of taking out a service user terminal registered at the head of the queue, the service user terminal thus taken out, and a service provider terminal providing the face-to-face service A face-to-face service providing means having a function of making a videophone connection based on a terminal address registered in the terminal, and a function of deleting the retrieved service user terminal from the queue of the face-to-face service in the queue table. The service user providing means for referring to the service user's schedule registered in the schedule book for the extracted service user terminal The service user terminal thus taken out corresponds to the face-to-face service. If not, hold the retrieved service user terminal in the queue, and instead of the retrieved service user terminal, retrieve the next service user terminal registered in the queue It may have a hold function.

  According to this invention, the schedule book in which the personal schedule of the service user is registered is provided, and the service user registered in the schedule book for the service user terminal taken out from the queue in the face-to-face service providing means. If the schedule is referred to and the corresponding service cannot be handled, the service user terminal is held in the queue, the next service user terminal registered in the queue is taken out, and the service is performed. Since the service provider terminal to be provided is connected by videophone, the service user can receive the face-to-face service efficiently according to his / her schedule by registering the personal schedule in the schedule book.

  In the service providing system according to the present invention, when the content distribution means receives a content distribution command from a service provider terminal that is providing a face-to-face service, the service user terminal and the service user terminal connected by the face-to-face service providing means It may have a function of distributing designated content to a person terminal.

  According to the present invention, when the content distribution command is received from the service provider terminal that is providing the face-to-face service in the content distribution means, the service user terminal and the service provider terminal connected by the face-to-face service providing means Therefore, the service provider can provide a face-to-face service by videophone while delivering the related content to the service user.

  In the service providing system according to the present invention, when the meeting service providing means deletes the retrieved service user terminal from the queue of the meeting service of the queue table, the meeting service of the meeting service of the queue table is stored. It may have a function of transmitting a standby request notification to a service user terminal registered a certain number ahead from the head of the queue or a mobile phone registered in advance for the service user terminal.

According to the present invention, when the service user terminal taken out from the queue is deleted from the queue in the face-to-face service providing means, the service user terminal registered a certain number ahead from the head of the queue or its Since the standby request notification is transmitted to the mobile phone, the service user can prepare to receive the face-to-face service when the order of the face-to-face service approaches. In particular, by sending a standby request notification to the mobile phone of the service user, even if the service user has logged out of the service by this system, it can be known that the order of the face-to-face service has arrived, Before starting, you can log in to the service and prepare to receive face-to-face service.
Note that the standby request notification may be displayed in a pop-up manner by instant messaging on the service user terminal, or may be sent by e-mail to the pre-registered service user's mobile phone e-mail address. .

  In the service providing system according to the present invention, when the face-to-face service receiving means accepts an application for face-to-face service from the service user terminal that has received the access, the face-to-face service application information input at the service user terminal is received. And having the function of registering the acquired face-to-face service application information when registering the service user terminal at the end of the queue, the face-to-face service providing means is at the head of the queue When taking out the registered service user terminal, the face-to-face service application information registered for the service user terminal is taken out, and the face-to-face service application information that has been taken out is transferred to the service provider terminal that provides the face-to-face service. It may have a function of transmitting and displaying.

  According to the present invention, when the face-to-face service accepting unit accepts the face-to-face service application from the service user terminal, the face-to-face service application information input at the service user terminal is acquired and registered in the queue table. In the face-to-face service providing means, when the service user terminal is taken out from the queue, the face-to-face service application information of the service user terminal is taken out and transmitted to the service provider terminal. The service application information entered in advance by the service user can be confirmed on the terminal.

  The service providing system according to the present invention includes a service user table in which the terminal address of a service user terminal is registered, a service content provided by the service provider, and a service in which the terminal address of the service provider terminal is registered. Of the services provided by the service provider and the service provided by the service provider, the service provided by the video phone is classified into time slots for each fixed time, and each time the service is independent. A service user reception means for receiving access from a service user terminal and registering a terminal address of the service user terminal that has received the access in the service user table. And at the service user terminal that has received the access For the selected service, the content distribution means for distributing the content to the service user terminal with reference to the service provider table, and the service user terminal that has received the access specify the time zone and When a reservation is selected, the service user terminal is registered as a reservation person next to the reservation person of the queue in the designated time zone of the face-to-face service selected in the service user terminal of the queue table. When the waiting service reservation is selected at the meeting service reservation means and the service user terminal that has received the access, the current time zone of the meeting service selected at the service user terminal in the queue table is selected. A face-to-face service that registers the user terminal as a waiter at the end of the queue A service provider accepting unit that accepts access from each service provider terminal that provides a face-to-face service, and registers a terminal address of the service provider terminal that has received the access in the service provider table; For each face-to-face service provided by the service provider terminal that has received access, if there is a service user terminal registration in the queue for the current time zone of the face-to-face service in the queue table, The function of taking out the service user terminal registered at the top, the service user terminal taken out, and the service provider terminal providing the face-to-face service are registered in the service user table and the service provider table. A function for making a videophone connection based on the terminal address being A service service providing means having a function of deleting a service user terminal from the queue of the current time zone of the face-to-face service of the queue table, and when the end time of the current time zone is reached, the queue If there is an unprocessed service user terminal in the queue for the current time zone of each face-to-face service in the table, the queue for shifting the unprocessed service user terminal after the reservation person in the queue for the next time zone And the face-to-face service providing means includes the retrieved service user terminal in the queue when the retrieved service user terminal is connected to another service provider terminal. Instead of the service user terminal thus taken out, it may have a queue hold function for taking out the next service user terminal registered in the queue.

According to this invention, the service user accepting means accepts access from the service user terminal, and the content distributing means distributes the content of the service selected at the service user terminal. You can receive the service you want from multiple types of services.
In addition, for services that provide a face-to-face service via videophone, the provision of the face-to-face service is divided into time slots at certain time intervals, and each face-to-face service has a waiting queue with an independent time zone. A queue table is provided, and when the reservation of the face-to-face service is selected at the service user terminal by the face-to-face service reservation means, the service user next to the reservation person in the queue in the designated time zone of the face-to-face service When a terminal is registered as a reservation person and waiting for a meeting service is selected at the service user terminal by the meeting service waiting means, the service user terminal at the end of the queue for the current time zone of the meeting service Is registered as a waiting person, and for each face-to-face service by means of face-to-face service providing means, The service user terminal registered at the head of the belt queue is taken out and connected to the service provider terminal providing the face-to-face service by videophone connection, and the taken out service user terminal is deleted from the queue. When there is an unprocessed queuing person in the queue of the current time zone of each face-to-face service in the queue table when the end time of the current time zone is reached by the queue shift means, Since the waiting person is shifted after the reservation person in the queue for the next time zone, the reception by reservation and the reception by waiting are appropriately combined for the service providing the face-to-face service, and the service user efficiently meets the face-to-face service. Can receive.
Further, in the face-to-face service providing means, when the service user terminal taken out from the queue is connected to another service provider terminal, the service user terminal is held in the queue and registered in the queue The next service user terminal is taken out and connected to the service provider terminal that provides the face-to-face service by videophone connection. Therefore, for the service user, there are a plurality of services without considering the timing of service provision. It is possible to apply for multiple face-to-face services, and even if the order of other services comes during the use of one service, it is held in a queue and can efficiently receive a plurality of face-to-face services. Also, for service providers, service users connected to other service provider terminals are automatically skipped, so that it is possible to efficiently provide services by eliminating useless call time.
In the face-to-face service provision process, the service user terminal taken out from the queue may be deleted from the queue when it is determined that the face-to-face service is provided to the service user terminal. Alternatively, the face-to-face service may be provided after the videophone connection between the service user terminal and the service provider terminal that provides the face-to-face service is disconnected.

  The service providing system according to the present invention includes a service user table in which the terminal address of a service user terminal is registered, a service content provided by the service provider, and a service in which the terminal address of the service provider terminal is registered. Of the services provided by the service provider and the service provided by the service provider, the service provided by the video phone is classified into time slots for each fixed time, and each time the service is independent. A service user reception means for receiving access from a service user terminal and registering a terminal address of the service user terminal that has received the access in the service user table. And at the service user terminal that has received the access For the selected service, the content distribution means for distributing the content to the service user terminal with reference to the service provider table, and the service user terminal that has received the access specify the time zone and When a reservation is selected, the service user terminal is registered as a reservation person next to the reservation person of the queue in the designated time zone of the face-to-face service selected in the service user terminal of the queue table. When the waiting service reservation is selected at the meeting service reservation means and the service user terminal that has received the access, the current time zone of the meeting service selected at the service user terminal in the queue table is selected. A face-to-face service that registers the user terminal as a waiter at the end of the queue A service provider accepting unit that accepts access from each service provider terminal that provides a face-to-face service, and registers a terminal address of the service provider terminal that has received the access in the service provider table; For each face-to-face service provided by the service provider terminal that has received access, if there is a service user terminal registration in the queue for the current time zone of the face-to-face service in the queue table, The function of taking out the service user terminal registered at the top, the service user terminal taken out, and the service provider terminal providing the face-to-face service are registered in the service user table and the service provider table. A function for making a videophone connection based on the terminal address being A service service providing means having a function of deleting a service user terminal from the queue of the current time zone of the face-to-face service of the queue table, and when the end time of the current time zone is reached, the queue If there is an unprocessed service user terminal in the queue for the current time zone of each face-to-face service in the table, the queue for shifting the unprocessed service user terminal after the reservation person in the queue for the next time zone A schedule book in which a personal schedule of a service user is registered, and the face-to-face service providing means uses the service registered in the schedule book for the extracted service user terminal. The retrieved service user terminal when the retrieved service user terminal cannot support the face-to-face service. The use terminal is held in the queue, instead of the retrieved service user terminal, or may have a queue hold function to retrieve the next service user terminal that is registered with the queue.

  According to this invention, the schedule book in which the personal schedule of the service user is registered is provided, and the service user registered in the schedule book for the service user terminal taken out from the queue in the face-to-face service providing means. If the schedule is referred to and the corresponding service cannot be handled, the service user terminal is held in the queue, the next service user terminal registered in the queue is taken out, and the service is performed. Since the service provider terminal to be provided is connected by videophone, the service user can receive the face-to-face service efficiently according to his / her schedule by registering the personal schedule in the schedule book.

In the service providing system according to the present invention, when the face-to-face service reservation means selects a face-to-face service cancel wait by designating a time zone at the service user terminal that has received the access, the face-to-face service reservation means In the function of registering the service user terminal as a cancel waiter after the reservation person of the queue in the designated time zone of the face-to-face service selected in the service user terminal, and in the service user terminal in which the access is accepted When cancellation of reservation is selected, the service user terminal registered as a reservation user in the queue of the corresponding time zone of the face-to-face service selected in the service user terminal of the queue table is deleted. If there is a cancel waiter registered in the function and its queue, the cancel wait A and a function of change in subscriber,
The queue shift means, when the cancel waiter is registered in the queue of the next time zone when the end time of the current time zone is reached, It may have a function of shifting after the waiting person.

  According to the present invention, in the face-to-face service reservation means, when cancel waiting for the face-to-face service is selected at the service user terminal, the use of the service next to the reservation person in the queue in the designated time zone of the face-to-face service When the canceling reservation is selected at the service user terminal in the face-to-face service reservation means, the user terminal is registered as a reservation person in the corresponding time zone of the face-to-face service. If the service user terminal is deleted and a cancel waiter is registered in the queue for that time period, the cancel waiter is changed to a reservation person, and the current time period ends at the queue shift means If the cancel waiter is registered in the queue for the next time zone when the time comes, the unprocessed wait that has been shifted Since the cancellation waiter will be shifted after the service user can wait for cancellation when the reservation for the face-to-face service has reached the capacity, even if there is no cancellation waiter You can receive face-to-face service according to the reception by appointment.

  The service providing system of the present invention has a function of calculating an average processing time of each face-to-face service, and for each service user terminal waiting for the face-to-face service, a current time zone of the face-to-face service waiting for the queue table A function to obtain the waiting time from the head of the queue, a function to obtain the waiting time by multiplying the calculated waiting time by the calculated average processing time of the meeting service during the waiting, and the current time to the When the time obtained by adding the requested waiting time exceeds the time frame of the time zone, the requested number of people is registered in the queue for the next time zone of the face-to-face service during the waiting in the queue table. A function of correcting the waiting number by adding the number of reserved persons, and a time obtained by multiplying the corrected waiting number by the calculated average processing time of the face-to-face service during the waiting Expected waiting time calculating means and a function of correcting the waiting time may be that having.

  According to this invention, the average processing time is calculated for each facing service, and the waiting time from the head of the queue of the current time zone is calculated for each service user terminal waiting for each facing service by the expected waiting time calculating means. When the number of people is obtained, the waiting time is obtained by multiplying the obtained waiting time by the average processing time of the face-to-face service, and the time obtained by adding the obtained waiting time to the current time exceeds the time frame of the time zone In addition, the waiting number is corrected by adding the number of reservation persons registered in the queue for the next time period to the requested waiting number, and the corrected waiting number is multiplied by the average processing time of the face-to-face service. Because the waiting time is corrected to the waiting time, even if the face-to-face service is accepted by combining the reception by reservation and the reception by waiting, the expected waiting time for the service user Can be presented properly calculate the.

  The service providing system of the present invention comprises a reservation limit number table capable of setting a reservation limit number of persons who can accept a reservation for each face-to-face service corresponding to the time zone of the face-to-face service, and the face-to-face service reservation means The number of service user terminals reserved and registered in the queue for the designated time zone of the face-to-face service selected at the service user terminal in the queue table is the face-to-face number in the reservation limit number table. The queue has a function of not accepting reservations when the reservation limit number of persons registered in the applicable time zone of the service is exceeded, and when the end time of the current time zone is reached, If there are unprocessed waiters in the queue for the current time of the service in the table, the number of unprocessed waiters A function to increase the reservation limit number of people corresponding to the corresponding service in the reservation restriction table and a queue in the current time zone of the corresponding service in the queue table when there is no unprocessed waiting person And a function to reduce the reservation limit number of people in the corresponding time period of the face-to-face service in the reservation limit table according to the time from the end time of the last face-to-face service in the current time period to the end time of the current time period. It may be provided with a reservation limit number adjusting means.

  According to the present invention, the reservation limit number table that can set the reservation limit number of persons who can accept reservations for each face-to-face service corresponding to the time zone of the face-to-face service is provided. Reservation is made when the number of reservations registered in the queue for the specified time zone of the service exceeds the reservation limit number registered in the applicable time zone of the face-to-face service in the reservation limit number table Is not accepted, and when there is an unprocessed waiting person in the queue of the current time zone for each face-to-face service when the end time of the current time zone is reached by the predicted limit number adjustment means, If the reservation limit number of people corresponding to the reservation limit table is increased according to the number, and there is no outstanding queue in the queue for the current time period, the current time The number of people with reservation restrictions in the corresponding time zone of the reservation restriction table is reduced according to the time from the end time of the last face-to-face service to the end time of the current time zone. The face-to-face service in which the reception by reservation and the reception by waiting are merged can be provided more efficiently.

  The service providing system according to the present invention includes a service user table in which the terminal address of a service user terminal is registered, a service content provided by the service provider, and a service in which the terminal address of the service provider terminal is registered. A provider table, a queue table having an independent queue for each face-to-face service, and a face-to-face service provided at regular intervals for a service provided by a videophone among the services provided by the service provider. And a face-to-face service reservation table in which reservations are registered for each face-to-face service for each face-to-face service, accepting access from a service user terminal, and the terminal address of the service user terminal that has received the access Use of the service to register the service in the service user table A receiving unit, a content distribution unit that distributes content to the service user terminal with reference to the service provider table for the service selected in the service user terminal that has received the access; At the end of the designated time zone of the face-to-face service selected at the service user terminal of the face-to-face service reservation table, when the face-to-face service reservation is selected at the service user terminal. The face-to-face service reservation means for registering the service user terminal and the service user terminal selected for the face-to-face service when the waiting for the face-to-face service is selected in the access-received service user terminal. User of the service at the end of the queue for face-to-face service A face-to-face service waiting means for registering a terminal, and a service provision that accepts access from each service provider terminal that provides the face-to-face service and registers the terminal address of the service provider terminal that has received the access in the service provider table For each face-to-face service provided by the person accepting means and the service provider terminal that has received the access, if there is a service user terminal registration in the current time zone of the face-to-face service in the face-to-face service reservation table, Terminals in which registered service user terminals are sequentially taken out, and the extracted service user terminals and service provider terminals providing the face-to-face service are registered in the service user table and the service provider table A function of making a videophone connection based on the address, and Service processing when all service user terminals registered in the current time zone of the face-to-face service in the service reservation table have been processed, and the service user terminal has been placed in the queue for the face-to-face service in the queue table. When there is registration, the service user has a function of taking out the service user terminal registered at the head of the queue, and the service provider terminal that provides the face-to-face service and the service user terminal that has been taken out. A function of making a videophone connection based on a terminal address registered in the table and the service provider table, and a function of deleting the retrieved service user terminal from the queue of the facing service in the queue table Having the face-to-face service providing means, the face-to-face service providing means having the taken-out service user end Is connected to another service provider terminal, the retrieved service user terminal is held in the queue, and is registered in the queue instead of the retrieved service user terminal. It may have a queue hold function for taking out the next service user terminal.

According to this invention, the service user accepting means accepts access from the service user terminal, and the content distributing means distributes the content of the service selected at the service user terminal. You can receive the service you want from multiple types of services.
In addition, for services that provide a face-to-face service by videophone among the services provided, a queue table having an independent queue for each face-to-face service, and the provision of face-to-face services are divided into time zones at regular intervals, A face-to-face service reservation table in which reservations are registered for each face-to-face service is provided, and when face-to-face service reservation is selected at the service user terminal by the face-to-face service reservation means, the face-to-face service in the face-to-face service reservation table When the service user terminal is registered at the end of the designated time zone, and waiting for the face-to-face service is selected at the service user terminal by the face-to-face service waiting means, the waiting for the face-to-face service in the queue table is selected. The service user terminal is registered at the end of the queue, and means for providing face-to-face services Therefore, for each face-to-face service, when there is a registration of a service user terminal in the current time zone of the face-to-face service reservation table, the service provider that sequentially takes out the registered service user terminals and provides the face-to-face service When all the service user terminals registered in the face-to-face service reservation table are connected to the terminal by videophone and the service user terminal is registered in the queue for the face-to-face service Since the service user terminal registered at the head of the queue is taken out and connected to the service provider terminal by videophone, and the taken out service user terminal is deleted from the queue, As for services that provide face-to-face services, reception by reservation and reception by waiting are appropriately combined. You can receive rates to face service.
Further, in the face-to-face service providing means, when the service user terminal taken out from the queue is connected to another service provider terminal, the service user terminal is held in the queue and registered in the queue The next service user terminal is taken out and connected to the service provider terminal that provides the face-to-face service by videophone connection. Therefore, for the service user, there are a plurality of services without considering the timing of service provision. It is possible to apply for multiple face-to-face services, and even if the order of other services comes during the use of one service, it is held in a queue and can efficiently receive a plurality of face-to-face services. Also, for service providers, service users connected to other service provider terminals are automatically skipped, so that it is possible to efficiently provide services by eliminating useless call time.
In the face-to-face service provision process, the service user terminal taken out from the queue may be deleted from the queue when it is determined that the face-to-face service is provided to the service user terminal. Alternatively, the face-to-face service may be provided after the videophone connection between the service user terminal and the service provider terminal that provides the face-to-face service is disconnected.

  The service providing system according to the present invention includes a service user table in which the terminal address of a service user terminal is registered, a service content provided by the service provider, and a service in which the terminal address of the service provider terminal is registered. A provider table, a queue table having an independent queue for each face-to-face service, and a face-to-face service provided at regular intervals for a service provided by a videophone among the services provided by the service provider. And a face-to-face service reservation table in which reservations are registered for each face-to-face service for each face-to-face service, accepting access from a service user terminal, and the terminal address of the service user terminal that has received the access Use of the service to register the service in the service user table A receiving unit, a content distribution unit that distributes content to the service user terminal with reference to the service provider table for the service selected in the service user terminal that has received the access; At the end of the designated time zone of the face-to-face service selected at the service user terminal of the face-to-face service reservation table, when the face-to-face service reservation is selected at the service user terminal. The face-to-face service reservation means for registering the service user terminal and the service user terminal selected for the face-to-face service when the waiting for the face-to-face service is selected in the access-received service user terminal. User of the service at the end of the queue for face-to-face service A face-to-face service waiting means for registering a terminal, and a service provision that accepts access from each service provider terminal that provides the face-to-face service and registers the terminal address of the service provider terminal that has received the access in the service provider table For each face-to-face service provided by the person accepting means and the service provider terminal that has received the access, if there is a service user terminal registration in the current time zone of the face-to-face service in the face-to-face service reservation table, Terminals in which registered service user terminals are sequentially taken out, and the extracted service user terminals and service provider terminals providing the face-to-face service are registered in the service user table and the service provider table A function of making a videophone connection based on the address, and Service processing when all service user terminals registered in the current time zone of the face-to-face service in the service reservation table have been processed, and the service user terminal has been placed in the queue for the face-to-face service in the queue table. When there is registration, the service user has a function of taking out the service user terminal registered at the head of the queue, and the service provider terminal that provides the face-to-face service and the service user terminal that has been taken out. A function of making a videophone connection based on a terminal address registered in the table and the service provider table, and a function of deleting the retrieved service user terminal from the queue of the facing service in the queue table A schedule book in which personal schedules of service users are registered. The face-to-face service providing means refers to the service user's schedule registered in the schedule book with respect to the taken-out service user terminal, and the taken-out service user terminal becomes the face-to-face service. If the service user terminal cannot be handled, the retrieved service user terminal is held in the queue, and the next service user terminal registered in the queue is retrieved in place of the retrieved service user terminal. It may have a matrix hold function.

  According to this invention, the schedule book in which the personal schedule of the service user is registered is provided, and the service user registered in the schedule book for the service user terminal taken out from the queue in the face-to-face service providing means. If the schedule is referred to and the corresponding service cannot be handled, the service user terminal is held in the queue, the next service user terminal registered in the queue is taken out, and the service is performed. Since the service provider terminal to be provided is connected by videophone, the service user can receive the face-to-face service efficiently according to his / her schedule by registering the personal schedule in the schedule book.

  In the service providing system according to the present invention, when the face-to-face service reservation means selects a face-to-face service cancellation waiting by designating a time zone at the service user terminal that has received the access, The function of registering the service user terminal as a waiting waiter at the end of the designated time zone of the face-to-face service selected at the service user terminal, and cancellation of the reservation at the service user terminal at which the access is accepted When the service user terminal registered in the corresponding time zone of the face-to-face service selected in the service user terminal of the face-to-face service reservation table is deleted, If there is a waiter for cancellation, the waiter is changed to reservation registration. And when the cancellation waiter is registered at the next time zone of each face-to-face service reservation table at the end time of the current time slot, There may be provided a function of shifting the cancel waiter to the tail of the corresponding face-to-face service queue in the queue table.

  According to this invention, in the face-to-face service reservation means, when the waiting time for canceling the face-to-face service is selected at the service user terminal by designating the time zone, the face-to-face service reservation table indicates the time slot designated for the face-to-face service. When the service user terminal is registered as a cancellation waiter at the end, and when canceling a reservation is selected at the service user terminal in the face-to-face service reservation means, the corresponding time zone of the face-to-face service in the face-to-face service reservation table If the service user terminal registered as a reservation user is deleted and there is a cancel waiter in the time period, the cancel waiter is changed to a reservation waiter and the current time is changed by the queue shift means. The next time zone for each face-to-face service in the face-to-face service reservation table at the end time of the band When a cancel waiter is registered, the cancel waiter is shifted to the end of the queue of the face-to-face service in the queue table, so that the service user can receive a reservation for the desired face-to-face service If it has been reached, it is possible to wait for cancellation, and even if there is no cancellation, it is possible to receive a face-to-face service according to reception by waiting.

  The service providing system of the present invention has a function of calculating an average processing time of each face-to-face service, and for each service user terminal that is waiting for the face-to-face service, a queue of the face-to-face service that is waiting in the queue table. A function for obtaining the waiting number from the top, a function for obtaining the waiting time by multiplying the calculated waiting number by the calculated average processing time of the face-to-face service during the waiting, and the waiting time obtained at the current time If the time added exceeds the time frame for the time period, the number of waiting persons is calculated by adding the number of reservation persons registered in the next time period in the face-to-face service reservation table to the obtained waiting time number. A function for correcting, and a function for correcting, as a waiting time, a time obtained by multiplying the corrected waiting number by the calculated average processing time of the meeting service during the waiting. Or it may be that having estimated waiting time calculating unit that.

  According to this invention, the average processing time is calculated for each facing service, and the waiting time from the head of the queue of the current time zone is calculated for each service user terminal waiting for each facing service by the expected waiting time calculating means. When the number of people is obtained, the waiting time is obtained by multiplying the obtained waiting time by the average processing time of the face-to-face service, and the time obtained by adding the obtained waiting time to the current time exceeds the time frame of the time zone In addition, the waiting number is corrected to the number obtained by adding the number of reservation persons registered in the next time zone of the face-to-face service reservation table to the obtained waiting number, and the average processing time of the face-to-face service is corrected to the corrected waiting number Since the waiting time is corrected to the time multiplied by, even if the face-to-face service is accepted by combining the reception by reservation and the reception by waiting, It can be presented properly calculating the waiting expected time.

  The service providing system of the present invention comprises a reservation limit number table capable of setting a reservation limit number of persons who can accept a reservation for each face-to-face service corresponding to the time zone of the face-to-face service, and the face-to-face service reservation means Is the number of service user terminals that have been reserved and registered in the designated time zone of the face-to-face service selected in the face-to-face service reservation table in the face-to-face service reservation table. It has a function that does not accept reservations when the reservation limit number of people registered in the corresponding time zone is exceeded, and when it is the end time of the current time zone, for each face-to-face service, in the queue table If there is an unprocessed waiter in the queue for the face-to-face service, the reservation is made according to the number of the unprocessed waiters. The function of increasing the reservation limit number of people in the corresponding time zone of the face-to-face service in the limit table and the last face-to-face service end time when there is no unprocessed waiting person in the queue of the face-to-face service in the queue table And a reservation limit number adjusting means having a function of reducing the reservation limit number of persons in the corresponding time period of the face-to-face service in the reservation limit table according to the time from the current time zone to the end time of the current time zone.

  According to this invention, the reservation limit number table that can set the reservation limit number of persons who can accept reservations for each face-to-face service corresponding to the time zone of the face-to-face service is provided. When the number of reservations registered in the designated time zone of the face-to-face service in the reservation table exceeds the reservation limit number of people registered in the applicable time zone of the face-to-face service in the reservation limit number of people table The reservation is not accepted, and there is an unprocessed waiting person in the queue of the current time zone for each face-to-face service when the end time of the current time zone is reached by the predicted limit adjustment means Depending on the number, the reservation limit number of people corresponding to the corresponding service in the reservation limit table is increased, and the queue for the current time zone is not processed. If there is no waiting person, the reservation limit number of people corresponding to the corresponding service in the reservation service table in the reservation limit table is determined according to the time from the end of the last service in the current time period to the end time of the current time period. Since the number of receptions by reservation is adjusted based on the processing results of the face-to-face service, the face-to-face service in which the reception by reservation and the reception by waiting are combined can be provided more efficiently.

The service providing method of the present invention is a method of providing a plurality of types of services to a service user via a communication line, and each means and each function of the service providing system of the present invention is executed as a step on a computer. It is something to be made.
According to this invention, there exists an effect similar to the effect which each service provision system mentioned above shows.

  According to the present invention, it is possible to apply for video-phone face-to-face services in duplicate for a plurality of services, and there is an effect that services can be efficiently provided for both service providers and service users without waste. .

  The above object, other objects, features, and advantages of the present invention will become more apparent from the following description of the best mode for carrying out the invention with reference to the drawings.

FIG. 1 shows a system configuration diagram of a service providing system according to an embodiment of the present invention.
In the figure, 10 is a service providing server that performs processing for providing various services to a service user, and 12 is a multipoint connection device that performs connection between terminals for providing a face-to-face service using a videophone (hereinafter, referred to as a service provider). 14 is a content distribution server that distributes content to the service user terminal, and 16 is a router for connecting the service providing server 10, the MCU 12, and the content distribution server to the Internet 50.

Reference numeral 20 denotes a service provider terminal used when the service provider provides a face-to-face service by videophone, and a required number of terminals (20A1, 20A2,...) For each service (A, B,. , 20B1, 20B2,..., And are connected to the Internet 50 through routers (22A, 22B,...), Respectively.
The service provider terminal 20 is a communication terminal having a browser function for accessing the service providing server 10 and a videophone function for providing a face-to-face service. A microphone for acquiring the image, a monitor TV for displaying the video from the connection destination, and a headset for acquiring the voice of the user and outputting the audio from the connection destination.
The service provider terminal 20 is connected to the service providing server 10 when the service provider provides a face-to-face service, and receives a request via the MCU 12 when there is a face-to-face service request from the service user terminal. Connected to a service user terminal via videophone.

  In this embodiment, the service provider terminal 20 includes a plurality of terminals for each service, and exemplifies a case where a plurality of persons in charge respond to requests for face-to-face services from a large number of service users. However, for each service, each person in charge may provide a face-to-face service using a single terminal, or may be connected to the Internet only when the face-to-face service is provided.

Reference numeral 30 denotes a service user terminal used by a service user who uses the service at home, and is usually connected to the Internet 50 via an Internet provider.
Reference numeral 40 denotes a service user terminal for a service user to receive a service by this system on the go. A service counter (here, referred to as a “virtual counter”) provided in a place where many people gather or in various facilities. And is connected to the Internet 50.
Similar to the service provider terminal, the service user terminals 30 and 40 are communication terminals having a browser function for accessing the service providing server 10 and a videophone function for providing a face-to-face service. A television camera for acquiring the sound of the user, a microphone for acquiring the sound of the user, a monitor TV for displaying video from the connection destination, and a headset for acquiring the sound of the user and outputting the sound from the connection destination.
The service user terminal is connected to the service providing server 10 when the service user uses the service, receives content distribution from the content distribution server 14 based on the selection of the service user, and the service user meets the service Is requested, a videophone connection is made to the service provider terminal that provides the face-to-face service requested by the service user via the MCU 12.

  In this embodiment, one home terminal 30 and one virtual counter terminal 40 are illustrated as service user terminals, respectively. However, the service providing server 10 is simultaneously accessed from a number of home terminals and virtual counter terminals. It goes without saying that it is possible.

In this embodiment, the service provider terminal 20 and the service user terminals 30 and 40 exemplify cases where general-purpose personal computers are used. However, the service provider server 10 can be accessed via a communication line, and the videophone function is provided. Any device having a browser function may be used as long as it has a browser function.
In addition to a counter that allows a service user to personally use the service provided by this system on the go, a multi-purpose room that can be used by many people, for example, a function that provides a video conference service, A function for providing various amusement services such as karaoke may also be provided.

The service providing server 10 includes a service providing database 11 in which data necessary for providing a service to a service user is recorded.
The service providing database 11 includes a service user table in which service user information is registered, a service provider table in which service provider information is registered, and a service user receiving an interactive service from the service provider. A connection table in which terminal addresses of both terminals connected to the videophone are registered, and a queue table in which queues provided independently for each service providing the interactive service are registered.

The service providing server 10 receives an access from a service user terminal, registers the terminal address of the service user terminal that has received the access in the service user table, and the service that has received the access. The content distribution process 10b for distributing the content of the service selected at the user terminal to the content distribution server 14, and when the application for the face-to-face service is selected at the service user terminal that has received access, Accepting the access from the service provider terminal that provides the face-to-face service and the face-to-face service reception processing 10c for registering the service user terminal at the tail of the queue of the face-to-face service selected at the service user terminal Service providers The service provider acceptance process 10d for registering the terminal address of the terminal in the service provider table and the face-to-face service provided by the service provider that has received access are registered at the head of the queue for the face-to-face service in the queue table. The service user terminal that has been taken out is taken out, and the service user terminal that has been taken out and the service provider terminal that provides the face-to-face service are based on the service user table and the terminal address registered in the service provider table. It has a function of executing a face-to-face service providing process 10e for making a videophone connection with the MCU 12 and deleting the extracted service user terminal from the queue.
In the face-to-face service provision process 10e, when the service user terminal taken out from the queue for the face-to-face service is connected to another service provider terminal, or the schedule book registered for the service user is displayed. If it is impossible to receive the face-to-face service, the service user terminal is held in the queue, and the next service registered in the queue is used instead of the service user terminal taken out. It has a function of executing a queue hold process 10f for taking out a user terminal.

In this embodiment, provision of a face-to-face service to a service user can be made compatible with both reception by reservation and reception by waiting.
For this reason, the provision of face-to-face services is divided into time zones at fixed time intervals, and the queue table includes a queue for each time zone for each face-to-face service.
The face-to-face service reception process 10c specifies the face-to-face service selected at the service user terminal in the queue table when reservation of the face-to-face service is selected by specifying a time zone at the service user terminal. A face-to-face service reservation process for registering the service user as a reservation person next to the reservation person in the queue in the specified time zone, and the service in the queue table when waiting for the face-to-face service is selected at the service user terminal It has a function of executing a face-to-face service waiting process for registering the service user terminal as a waiting person at the end of the waiting queue for the current time period of the meeting service selected at the user terminal.
In addition, when there is a service user terminal in the queue of the current time zone of each face-to-face service in the queue table at the end time of each time zone, the service providing server 10 selects the unprocessed service user terminal. It has a function of executing a queue shift process for shifting after a queue reservation person in the next time zone.

In this embodiment, there is a certain limit on the number of people who can accept a reservation so that a face-to-face service can be appropriately provided even to an incoming waiting person.
For this reason, a reservation number limit table for setting the number of reservation reception limit for each face-to-face service is set for each day of the week / time period, and the face-to-face service reservation processing restricts the reception of reservations based on this table.
In addition, the service providing server 10 has a function of executing a reservation limit number of people adjustment process for adjusting the setting of the reservation limit number of people table according to the implementation status of the face-to-face service.

In this embodiment, the expected waiting time until the face-to-face service is provided is presented to the service user terminal that waits for the face-to-face service.
For this reason, the service providing server 10 has a function of executing an expected waiting time calculation process capable of appropriately calculating the expected waiting time even when both the reservation person and the waiting person are provided for providing the face-to-face service.

The processing executed in the service providing server 10 as described above can be realized by, for example, a Web server function and an application or servlet started from the Web server by CGI (Common Gateway Interface).
Details of each of the above processes will be described later.

FIG. 2 shows an example of information set in each table of the service providing database.
The service user table includes the user ID / password, the service user's name / address / age / gender / profession / phone number, etc. Cash card information, personal schedule book registered to adjust the provision of face-to-face service according to the personal schedule, terminal address for connection when receiving face-to-face service provision, usage fee for service use Billing information and the like for aggregation are registered.

  The service provider table includes the service content main page describing the provider's ID / password, service provider's company name / address / service name / contact name / phone number / email address, etc. URL, presence / absence of face-to-face service, URL of face-to-face service content in which menu screen of content used in face-to-face service is described, average processing time of face-to-face service, terminal address for connection when providing face-to-face service, etc. are registered The

  In the connection table, for each connection ID specified when performing the face-to-face service, the ID and terminal address of the service user who receives the face-to-face service, and the ID and terminal address of the partner service provider are registered. The MCU 12 performs communication according to a predetermined videophone protocol between the service user terminal and the service provider terminal for each connection ID set in the connection table, and mediates a videophone conversation between the two. When the content distribution server 14 receives a content distribution command from the service provider terminal during the face-to-face service, the content distribution server 14 sends the specified content to the service user terminal and the service provider terminal set in the connection table. To deliver.

As described above, the queue table is provided with a queue for each service that provides a face-to-face service, by year, month, day, and time period. The user ID, the application information entered by the service user when applying for the face-to-face service, and status information indicating whether the application is a reservation person, a cancel waiter or a waiter are additionally registered in the queue of the face-to-face service, When the face-to-face service is provided, the information is extracted from the corresponding queue and a predetermined process is performed.
In this embodiment, the time zone of the face-to-face service is set in units of 30 minutes as will be described later, but can be freely set according to the contents of the face-to-face service to be provided.

In the reservation limit table, the reservation limit is registered for each service providing the face-to-face service, by day of the week, and by time of day. When receiving a reservation for face-to-face service from a service user in the face-to-face service reservation process, The reservation limit number table is referred to, and the reservation limit number of people corresponding to the corresponding day of the week of the corresponding face-to-face service is referred to, and the reservation is accepted within the limit number limit range.
The reservation limit number table is set by the service provider before starting the provision of the service, but the face-to-face service provision processing 10e automatically adjusts the setting of the reservation limit number table as will be described later. Waiters who have a function to execute the reservation limit number of people adjustment process and balance the number of receptionist by reservation and receptionist by waiting based on the actual performance of the face-to-face service. Is considered so as not to wait extremely.

Next, details of each process executed in the service providing server 10 will be described.
FIG. 3 shows a processing procedure of “service user side process 1” (S100) started by accessing a predetermined address of the service providing server from the service user terminal.
First, as the service user acceptance process 10a, a "service user login process" (S400) is executed to accept a service user login (S102). When a login is received from a legitimate service user, the received packet is received. The terminal address of the service user is acquired and registered in the service user table (S104).
As shown in FIG. 6, the “service user login process” (S400) transmits a service user login screen (not shown) to the terminal upon receiving access to a predetermined login page from the service user terminal. It is displayed (S402). When "Login" is selected on the service user login screen (S404), the user ID and password entered by the service user are acquired (S406), and the user is a regular registrant with reference to the service user table. If it is confirmed (S408), the service user login process is terminated. If it cannot be confirmed that the user is a regular registrant, re-input is requested (S410), and the process returns to S404.

Next, as the content distribution process 10b, a service menu screen as shown in FIG. 13 is transmitted to the terminal for display (S106).
The service menu screen displays a menu of services provided by this system. In this embodiment, the shopping service includes daily necessities, food, pharmaceuticals, and other submenus. The consulting service includes counseling, legal consultation, Travel consultation, other submenus, education services, foreign language conversation, distance learning, civic lectures, other submenus, public services, ward office, police box, other submenus, other services, interpreters, Home care, video conferencing, video distribution, karaoke, and other sub-menus.

When a desired service menu is selected by the service user on the service menu screen (S108), the service content URL of the service provider table providing the selected service is referred to and registered in the content database of the content distribution server. The service content screen being displayed is transmitted to the terminal and displayed (S110).
Thus, for example, if shopping, a product introduction screen is displayed, and a shopping service can be received by selecting a desired product and selecting “order” from the screen. Such selection of the service menu can be made by selecting the detailed information further linked by the function of the Web browser of the service user terminal if the page specified by the service content URL is described in a description language such as HTML. Free access to.
When “logout” is selected on the service menu screen (S112), the terminal address of the service user is deleted from the service user table (S114), and the “service user reception process” is terminated.
For example, as shown in FIG. 14, the service content screen is provided with information introducing the contents of the service content, new arrival information, and the like. The “Service Application” button is displayed.

When “face-to-face service application” is selected on the service content screen (S120), a face-to-face service application screen as shown in FIG. 15 is transmitted to the terminal for display as face-to-face service acceptance processing 10c (S122). I do.
On the face-to-face service application screen, the service name, the current waiting number of people, and the expected waiting time are displayed. When using the face-to-face service, the service user fills in an answer corresponding to the question in the “Application Information” column. Then, by selecting the “waiting” button or the “reservation” button, it is possible to apply for the multi-faceted service.

While the face-to-face service application screen is displayed, an “expected waiting time calculation process” (S800), which will be described later, is executed to calculate the current waiting number and the expected waiting time of the face-to-face service (S124), and transmitted to the terminal for display. (S126).
When “waiting” is selected on the face-to-face service application screen (S128), as face-to-face service waiting processing, the application information input at the terminal is acquired (S130), the service user ID and the acquired application information and “ The status indicating “waiting registrant” is registered at the tail of the queue in the original time zone of the face-to-face service in the queue table (S132), and the process returns to S124 and is repeated.
When “reservation” is selected on the face-to-face service application screen (S134), application information input at the terminal is acquired as face-to-face service reservation processing (S136), and “face-to-face service reservation processing” (S600) described later is executed. Then, the reservation or cancellation waiting of the service user is accepted (S138), and the process returns to S124 and is repeated.
When “end” is selected on the face-to-face service application screen (S140), the face-to-face service application screen is closed (S142), and the process returns to S110 to repeat from the service content screen.

FIG. 4 shows a processing procedure of “service provider side processing” (S200) started by accessing a predetermined address of a service providing server from a service provider terminal that provides a face-to-face service.
First, as the service provider accepting process 10d, the “service provider login process” (S420) is executed to accept the login of the service provider (S202). The terminal address of the service provider is acquired and registered in the service provider table (S204).
As shown in FIG. 7, the “service provider login process” (S420) transmits a service provider login screen (not shown) to the terminal upon receiving access to a predetermined login page from the service provider terminal. It is displayed (S422). When “login” is selected on the service provider login screen (S424), the provider ID and password input by the service provider are acquired (S426), and the user is a regular registrant with reference to the service provider table. If it is confirmed (S428), the service provider login process is terminated. If it cannot be confirmed that the user is a regular registrant, re-input is requested (S430), and the process returns to S424.

Next, as a face-to-face service providing process 10e, a face-to-face service providing screen as shown in FIG. 16 is transmitted to the terminal for display (S206), and the following processing is performed.
The face-to-face service providing screen is a screen displayed on the service provider terminal when the service provider provides the face-to-face service to the service user. The current queue registration status is displayed on the upper left side of the face-to-face service provision screen, and the video sent from the service user terminal of the face-to-face partner during the face-to-face service is displayed in the upper center of the screen. The user information of the face-to-face partner who is executing the face-to-face service and the application information input by the face-to-face partner are displayed. The content list that can be used in the face-to-face service is displayed on the lower left side of the face-to-face service provision screen, and the content distribution server when the service provider selects content from the content list during the face-to-face service at the bottom center of the screen The content distributed from is displayed, and in the lower right part of the screen, a whiteboard used when communicating with service users using diagrams and characters during the face-to-face service is displayed.

The content list is displayed based on the face-to-face service content URL registered in the service provider table.
During the face-to-face service, the content playback application is executed as a shared application on both connected terminals, and when a specific content is selected from the content list displayed on the service provider terminal, both connected The terminal receives the distribution of the content selected from the content distribution server by the content reproduction sharing application and reproduces it on the content screen. The content screen is equipped with a playback control tool for controlling the playback of the selected content. When playback is controlled on either of the connected terminals, the information is also transmitted to the other terminal. Since the content is reproduced in the same manner, effective face-to-face service can be performed while confirming the face-to-face service content in detail on both sides.
Also, during the face-to-face service, the whiteboard application is executed as a shared application on both connected terminals, and when drawing using a drawing tool provided in the screen on any of the connected terminals, Since the information is transmitted to the other party's terminal and rendered, an efficient face-to-face service can be performed using a whiteboard.

When the face-to-face service provision screen is displayed, first, “queue shift processing / reservation limit number adjustment processing” (S700) described later is executed, and when the current time is the end time of the current time zone, Queue shift processing that shifts service users remaining in the current time zone queue to the next time zone queue, and the number of people remaining in the current time zone queue or the current time zone queue Finally, based on the idle time from the time when the face-to-face service is ended to the current time, a reservation number adjustment process for adjusting the reservation limit number in the reservation limit table is performed (S210).
Next, the registration status of the current time zone is transmitted to the terminal with reference to the queue for the current time zone of the face-to-face service in the queue table and displayed on the face-to-face service providing screen (S212).

When “reception” is selected on the face-to-face service providing screen (S214), the current time queue is referred to, and if there is a registrant (S216), the next service user is taken out from the queue (S216). S218).
If the other service is being used with reference to the connection table for the retrieved service user (S220), the service user is held in the queue (S222), and the process returns to S218 for further Queue hold processing is performed to perform the same processing for the service user.
If the extracted service user is not using another face-to-face service, the service user's schedule book is further referred from the service user table (S224), and the face-to-face service cannot be received due to other plans. Also in this case, the service user is held in the queue (S222), and the process returns to S218 to execute a queue hold process for performing the same process for the next service user.
If the retrieved service user is not using another face-to-face service and there is no other plan, the connection ID is specified with reference to the connection table, and the service user terminal is face-to-face A service reception notification is transmitted (S228). As a result, as will be described later, a face-to-face service reception screen pops up on the service user terminal, and when the service user selects “use”, a “use notification” is sent, and the service user selects “cancel”. Then, a “cancel notification” is transmitted, and when the service user selects “hold”, a “hold notification” is transmitted.

When the “use notification” is received in the face-to-face service provision process (S230), the user information of the service user is acquired from the service user table and transmitted to the terminal, and the application information registered in the queue is displayed. It is acquired, transmitted to the terminal, and displayed on the face-to-face service provision screen (S232).
Then, the “service provider terminal connection process” (S520) is executed to connect the service user terminal to the MCU and execute the face-to-face service (S234).

In the “service provider terminal connection process” (S520), as shown in FIG. 9, the provider ID and terminal address of the service provider are registered in the connection ID specified in the connection table and checked into the MCU ( S522).
When “disconnect” is selected on the face-to-face service provision screen (S524), “disconnect notification” is transmitted to the service user terminal (S526), and the provider ID and terminal address of the service provider are deleted from the connection table. Check out from the MCU (S528), calculate the face-to-face service usage fee based on the MCU connection time, and charge the billing information of the service user in the service user table (S530), based on the MCU connection time The average processing time of the face-to-face service is updated (S532), and the “service provider terminal connection process” is terminated.
If “distribution” is selected on the face-to-face service provision screen (S540), the content distribution server 14 is requested to distribute the selected content (S542).

  When the face-to-face service by the “service provider terminal connection process” is completed, the service user is deleted from the queue (S236), and the “waiting request notification” is sent to the service user registered next in the queue. Is transmitted (S238), the process returns to S210 and the face-to-face service providing process is repeated.

  Note that the standby request notification is for requesting the service user next to the service user registered at the top of the waiting queue to prepare for the face-to-face service, and for the corresponding service user terminal. A standby request screen (not shown) is transmitted and popped up. In addition, when the corresponding service user terminal is not logged in, a standby request mail (not shown) is transmitted to the mail address of the service user to request preparation for receiving the face-to-face service by the mobile phone. It may be.

When the “hold notification” is received in the face-to-face service providing process (S240), the service user is held in the queue (S222), and the process returns to S218 to perform the same process for the next service user. Execute matrix hold processing.
When a “cancel notification” is received in the face-to-face service provision process (S250), the service user is deleted from the queue (S236), and a “standby request notification” is transmitted to the first service user ( S238), returning to S210, the face-to-face service providing process is repeated.

FIG. 5 shows a processing procedure of “service user side process 2” (S300) started by accessing a predetermined address of the service providing server from the service user terminal. This is executed as a face-to-face service utilization process.
First, for each face-to-face service that the service user himself / herself is applying for, an “expected waiting time calculation process” (S800) described later is executed (S302), and the application service list screen as shown in FIG. 17 is displayed. It is transmitted to the terminal and displayed (S304). The application service list screen displays the service name, the number of people waiting, and the expected waiting time of the service that the service user is applying for. The application can be canceled by checking “Select” and selecting “Cancel”.

In the face-to-face service use process, when a “reception notice” is received from the service provider terminal (S306), a face-to-face service reception notice screen as shown in FIG. 18 is displayed in a pop-up on the terminal (S308).
A service name is displayed on the face-to-face service reception notification screen, and the service user is notified that the face-to-face service has been accepted. The face-to-face service reception screen includes a “use” button, a “cancel” button, and a “hold” button. When the service user selects “use”, the face-to-face service is started immediately, and the service user If “Cancel” is selected, the application for the face-to-face service is canceled, and if the service user selects “Hold”, the meeting by the service user is held, and the face-to-face service is provided to the next service user first. Is done.

When “use” is selected on the face-to-face service reception notification screen (S310), “use notice” is sent to the other service provider terminal (S312), and a face-to-face service use screen as shown in FIG. 19 is sent to the terminal. Display (S314), execute "service user terminal connection processing" (S500), connect the service provider terminal to the MCU, and execute the face-to-face service (S316).
When the face-to-face service ends, the process returns to S302 to repeat the face-to-face service use process.

The face-to-face service use screen is a screen displayed on the service user terminal when the service user receives the face-to-face service. The video sent from the service provider terminal of the face-to-face partner is displayed at the top center of the face-to-face service usage screen while the face-to-face service is being executed, and the content at the bottom center of the screen is selected by the service provider during the face-to-face service. The content distributed from the distribution server is displayed, and a whiteboard used when communicating with the service provider using diagrams and characters during the face-to-face service is displayed in the lower right part of the screen.
Since the functions of the content screen and the whiteboard are the same as those of the above-described service providing screen, description thereof will be omitted.

In the “service user terminal connection process” (S500), as shown in FIG. 8, the user ID and the terminal address of the service user are registered from the connection ID specified in the connection table and checked in to the MCU ( S502).
When a “disconnection notification” is received from the service provider terminal (S504), the user ID and terminal address of the service user are deleted from the connection table and checked out from the MCU (S506). The process is terminated.

When “hold” is selected on the face-to-face service reception notification screen (S320), “hold notice” is transmitted to the other party's service provider terminal (S322), and the process returns to S302 to repeat the face-to-face service use processing.
When “Cancel” is selected on the face-to-face service reception notification screen (S330), a “cancellation notification” is transmitted to the other party's service provider terminal (S332), and a cancellation fee is added to the billing information of the service user in the service user table. Is charged (S334), and the process returns to S302 to repeat the face-to-face service use process.
On the face-to-face service reception notification screen, if there is no response within a certain time (S340), the process proceeds to 332, and is handled in the same manner as when cancellation is selected.

  In the above embodiment, the case where “Cancel” is selected on the face-to-face service reception notification screen and the case where there is no response within a certain period of time are handled equally. When "" is selected, the idle time hardly occurs, so the cancellation fee may be omitted, and the cancellation fee may be changed according to the length of the response waiting time.

FIG. 10 shows a processing procedure of “face-to-face service reservation processing” (S600).
When the face-to-face service reservation process is started in the service user terminal, a service reservation screen as shown in FIG. 20 is transmitted to the terminal for display (S602).
When “display” is selected on the service reservation screen (S604), the service user acquires the date information specified on the screen (S606), and each time zone on the day of the face-to-face service in the reservation limit number table (S608), the reservation information of each time slot is acquired by referring to the queue of the face-to-face service in the queue table (S610), and the reservation status display of the day is generated to generate the terminal To be displayed (S612). The reservation status display has an application field. When the current reservation number is less than the reservation number limit, a “reservation” button is displayed, and when the current reservation number reaches the reservation number limit, A “Cancel” button is displayed, and a “Cancel” button is displayed during the time period when the service user is waiting for reservation or cancellation.

When “reservation” is selected in the reservation status display application field on the service reservation screen (S620), the service user ID, the acquired application information, and the status of “reservation” are displayed in the queue table. It is registered at the end of the queue for the selected time zone on the day of the face-to-face service (S622).
When “Cancel Wait” is selected in the reservation status display application column on the service reservation screen (S630), the service user ID, the acquired application information, and the status indicating “Cancel Waiter” are displayed in the queue. It is registered at the end of the queue for the selected time zone on the day of the face-to-face service in the table (S632).
When “Cancel” is selected in the reservation status display application field on the service reservation screen (S640), the service user registered in the queue at the time zone selected on the day of the face-to-face service in the queue table. Is deleted (S642), and if there is a “cancel waiter” in the queue for the time period (S644), the status registered in the queue for the earliest “cancel waiter” is “ Change to “Reserver” (S648), and a notification to the effect that reservation has been made is sent to the mail address of the changed service user (S648).
When “end” is selected on the service reservation screen (S650), the “face-to-face service reservation process” is ended.

FIG. 11 shows a processing procedure of “queue shift processing / reservation limit number of people adjustment processing” (S700). This process ends the process in the current time zone and then moves to the next time zone. The queue shift process that shifts the queuing person remaining in the queue to the next time zone and the previous time zone. The reservation limit number of people adjustment processing for automatically adjusting the setting of the reservation limit number of people table based on the processing status in FIG.
First, the current time is acquired. When the current time reaches the end time of the time zone currently being processed, the following processing is performed (S702). Otherwise, the processing ends.
First, it is checked whether or not there is an unprocessed waiter in the queue for the current time period. If there is an unprocessed waiter (S704), the unprocessed waiter is waited for the next time period. Shifting after the matrix (S706).
If there is an unprocessed waiting person, the reservation limit number of persons corresponding to the day of the week of the face-to-face service in the reservation limit number table is reduced according to the number of unprocessed waiting persons (S708). In this case, the reservation limit number of people may be adjusted, for example, by simply reducing the reservation limit number of people by the number of unprocessed people. However, since there may be variable factors, there is a certain number of unprocessed people. Alternatively, the reservation limit number of people may be reduced by a certain number, the average number of unprocessed people in a certain period may be obtained, and the reservation restriction number may be reduced according to the number of people.
On the other hand, if there is no unprocessed queuing person, the final processing time of the current time zone is checked, and the corresponding service of the face-to-face service in the reservation limit number table according to the idle time from the final processing time to the end time of the current time zone. The reservation limit number of people in the time zone of the day is increased (S710). In this case, the reservation limit number of people may be adjusted, for example, by increasing the reservation limit number by the number obtained by dividing the idle time by the face-to-face service average processing time registered in the service provider table. Therefore, if the number is more than a certain number, it may be possible to increase a certain number of people. The average idle time in a certain period is obtained and the reservation limit number is increased according to the number divided by the average processing time. You may make it make it.
Finally, the process shifts to the process of the next time zone (S712), and the “queue shift process / reservation limit number of persons adjustment process” is completed.

FIG. 12 shows a processing procedure of “waiting number of persons / waiting time calculation process” (S800).
First, in the queue for the current time of the face-to-face service, the service user is asked for the number of people from the beginning, and that number is set as the initial value of the waiting number, and is registered in the requested waiting number and service provider table. The product of the service provider's average face-to-face service processing time is obtained, and the product is set as the initial value of the waiting time (S802).
If the time obtained by adding the requested waiting time to the current time does not exceed the end time of the time zone (S804), the “waiting number / waiting time calculation process” is ended.
If the requested waiting time exceeds the remaining time for that time period, the current waiting number plus the number of registered registrants in the queue for the next time period becomes the new waiting number, The product of the waiting time plus the number of registered registrants in the next time zone and the average face-to-face service processing time is set as a new waiting time (S806), and the processing is repeated from S804.
Accordingly, it is possible to obtain the number of waiting persons and the expected waiting time in consideration of the case where the waiting person is shifted to the next time period beyond the current time period.

FIG. 21 shows a processing example of the queue shift processing. Here, for the sake of simplicity, the description will be made assuming that the queue-shifting process is limited to a specific face-to-face service and that the provision time does not overlap with other face-to-face services.
FIG. 21 shows a setting state of a queue in each time slot on a specific day of a specific face-to-face service in the queue table. (1) shows a setting state during processing in the first time slot, (2) Indicates a setting state during processing in the second time zone, and (3) indicates a setting state during processing in the third time zone.
In this case, the time zone for providing the face-to-face service is 30 minutes, 9: 00-9: 30 is the first time zone, 9: 30-10: 00 is the second time zone, 10: 00-10. : 30 is the third time zone, 10: 30-11: 0 is the fourth time zone, 11: 00-11: 30 is the fifth time zone, and 11: 30-12: 00 is the sixth time zone.
During the processing of the first time zone, as shown in FIG. 21 (1), three reservation persons and five waiting persons are registered in the first time zone queue, and the waiting time in the second time zone is registered. There are two reservations in the queue, four reservations and one cancellation waiter in the third time queue, three reservations in the fourth time queue, It is assumed that three reservation persons and one cancellation waiter are set in the 5-hour queue, and two reservation persons are set in the sixth-time queue.
If a face-to-face service is implemented for six service users in the first time zone, two unprocessed waiting people at the end of the first time zone will be Shifted later.
If there are three new queuing people in the second time zone, during the second time zone processing, as shown in FIG. 21 (2), the queue for the first time zone is cleared, In the two-hour queue, five waiting persons are set after two reservation persons.
If a face-to-face service is implemented for six service users in the second time zone, one unprocessed waiting person at the end of the second time period is the reservation person in the queue in the third time period. Shifted later. In this case, the cancel waiter in the third time zone is shifted after the waiter shifted from the second time zone.
If there are two new waiters in the third time zone, the second time zone queue is cleared during the third time zone processing, as shown in FIG. In the three-hour queue, four waiting persons, one waiting person from the previous time slot, one cancellation waiting person, and three new waiting persons are set in order.
In the above embodiment, it has been described that the processing is always completed for the reservation person, but when an unprocessed reservation person occurs in that time period, the unprocessed reservation person is assigned to the next time period. It may be shifted before the reservation person, and the unprocessed waiting person may be shifted after the reservation person of the next time zone.
By doing the above, it is possible to provide a face-to-face service by merging the reservation recipient and the waiting recipient, and ensuring the waiting time for the waiting person while ensuring the reserved time zone. Can be secured.

FIG. 22 shows a processing example of the queue hold processing. Here, for the sake of simplicity, description of the queues for each time zone is omitted, and changes in the queue setting states of the facing services A, B, C, and D in the current time zone when there is no reservation are shown. .
First, waiter 1 applies for service A, waiter 2 applies for service A and service B, waiter 3 applies for service A, service C, and service D, and waiter 4 applies for service A and service B. , Waiter 5 applies for service A and service C, waiter 6 applies for service B and service D, waiter 7 applies for service C and service D, and waiter 8 applies for service C. Waiting party 1, waiting person 2, waiting person 3, waiting person 4, and waiting person 5 are registered in the waiting queue, and waiting person 2, waiting person 4, and waiting person 6 are registered in the service B queue. In the queue for service C, waiting person 3, waiting person 5, waiting person 7, and waiting person 8 are registered, and in waiting line for service D, waiting person 3, waiting person 6, and waiting person 7 are registered.
Here, when each face-to-face service A, B, C, D starts service one after another, service A starts service to waiter 1, service B starts service to waiter 2, and service C The service to the waiting person 3 is started. However, the service D is held in the queue because the waiter 3 is using the service C, and the service to the next waiter 6 is started. The registration status of each queue at this time is as shown in FIG.
Next, when the service A ends the service to the queuing person 1, the queuing person 1 is deleted from the queue of the service A. Service A is held in the queue of service A because the next waiter 2 is using service B and the next waiter 3 is using service C. Start service to 4. Here, it is assumed that an application for service A, service B, and service D is further received from the waiting person 9. The registration status of each queue at this time is as shown in FIG.
Next, when the services B, C, and D finish the services to the waiting person 2, the waiting person 3, and the waiting person 6, respectively, the waiting person 2, the waiting person 3, and the waiting person from the queues of the services B, C, and D, respectively. 6 is deleted. The service B is held in the queue because the next waiting person 4 is using the service A, and the service to the next waiting person 6 is started. Service C starts a service to the next waiting person 5, and service D starts a service to the waiting person 3 whose hold is released. Here, it is assumed that an application for the service C and the service D is further received from the waiting person 10. The registration status of each queue at this time is as shown in FIG.
Next, when services A, B, C, and D end the services to queue 4, queue 6, queue 5, and queue 3, respectively, queues from services A, B, C, and D respectively 4. Waiting person 6, waiting person 5, and waiting line 3 are deleted. Then, service A starts service to waiting party 2 whose hold has been released, service B starts service to waiting party 4 whose hold has been released, and service C performs service to the next waiting party 7. Start. Further, the service D is held in the queue because the next waiting person 7 is using the service C, and the service to the next waiting person 9 is started. Here, it is assumed that an application for the service A and the service B is further received from the waiter 11. The registration status of each queue at this time is as shown in FIG.

  As mentioned above, even if a service user waits for multiple face-to-face services, if the other service is being used when the order of each service comes, the order is held and the next Since services are provided to waiting persons, it is possible for service providers to provide face-to-face services without wasting time, and for service users to use all face-to-face services desired with minimal waiting time. Can do.

  In the above embodiment, it has been described that the service user has already received a member registration and has obtained a user ID. However, the service user does not necessarily have to have received a member registration in advance. An ID may be issued.

In the above embodiment, the description of the processing when a plurality of service provider terminals correspond to one face-to-face service is omitted. However, for example, it can be handled as follows.
In the service provider reception process, when a plurality of service provider terminals log in for the same face-to-face service, the terminal addresses of the service provider terminals are sequentially registered in the service provider table.
In the face-to-face service provision processing, when the service user terminal is taken out from the queue, if the service user terminal is connected to another service provider terminal that provides the same face-to-face service, the service The user terminal may be left as it is, and the next service user terminal registered in the queue may be taken out.

In the above-described embodiment, the face-to-face service providing process is such that the service user terminal taken out of the queue is deleted from the queue after the face-to-face service is terminated and the videophone connection with the service provider terminal is disconnected. However, it may be deleted when the provision of the face-to-face service is determined or when the face-to-face service is canceled.
Alternatively, the service user terminal may be deleted from the queue, and may be returned to the queue again when the queue is held by the queue hold process.

  In the above embodiment, the face-to-face service providing process is performed by referring to the queue table when the accept button is selected at the service provider terminal logged into the service providing server, and the queue of the face-to-face service provided by the service provider. The service user terminal registered in the service is taken out and the face-to-face service is provided. For each face-to-face service, the queue table is referred to first, and the service user terminal is registered in the queue. Alternatively, the service provider terminal that provides the face-to-face service may be called, and the service user terminal registered at the head of the queue may be connected to the service provider terminal that has responded to the call by videophone.

  In the above embodiment, in the face-to-face service providing process, the personal schedule of the service user referred to in the queue hold process is registered in the service user table, but in the queue hold process, the service user terminal You may make it refer to the schedule book registered in.

  In the above embodiment, the video phone connection between the service user terminal and the service provider terminal is made to check in to the MCU with a specific connection ID from both terminals and is performed via the MCU. The terminal address of the other terminal may be notified to one terminal, and the other party's terminal may be called by a predetermined videophone protocol.

  In the above embodiment, the face-to-face service use screen provided to the service user uses an interactive screen with the service provider via videophone, a content screen for providing content in the face-to-face service, and a whiteboard in the face-to-face service In this example, the whiteboard screen is always displayed independently of each other. However, these may be displayed as necessary, and may be combined and displayed in one screen.

In the above embodiment, queues for each face-to-face service are provided for each time zone, and the reservation person registers in the designated time zone of the queue, but for the reservation person, a dedicated reservation table is provided, The queue may be single for each face-to-face service, and the reservation person may be registered in the reservation table and the waiting person may be registered in the queue.
In this case, in the face-to-face service reservation process, when face-to-face service reservation is selected at the service user terminal, the service user terminal is changed to the face-to-face service selected at the service user terminal in the face-to-face service reservation table. The face-to-face service providing process is a service provider that, for each face-to-face service, refers to the face-to-face service reservation table and sequentially takes out the registered persons registered in the current time zone and provides the face-to-face service. When a videophone connection is made with a terminal to provide a face-to-face service and processing of all the reservation users registered in the current time zone of the face-to-face service reservation table is completed, the queue of the face-to-face service in the queue table is placed. Service provider terminals that take out registered service user terminals and provide the face-to-face service Connect the videophone to provide a face-to-face service, and repeat the process of deleting the retrieved service user terminal from the queue.When the end time of the current time zone is reached, proceed to the next time zone. That's fine.
In addition, cancellation waiting processing in the face-to-face service reservation process is performed on the face-to-face service reservation table, and at the end of the current time zone, a cancel waiter is registered for each face-to-face service at the next time slot in the face-to-face service reservation table. If it is, the cancel waiter may be shifted to the corresponding queue in the queue table.
In addition, in the waiting time calculation process, the expected waiting time calculation process replaces the number of reservation persons in the queue in the next time zone of the queue table, and the number of reservation persons in the next time slot in the face-to-face service reservation table May be used.

In the above embodiment, it is assumed that the person who has reserved the face-to-face service finishes the process within the reserved time zone, but the process cannot be finished within the time reserved by the person who has booked the face-to-face service. In order to cope with the case, the unprocessed reservation person may be shifted to the head of the queue in the next time zone of the queue table.
Further, when the face-to-face service reservation table is used, an unprocessed reservation person may be shifted to the beginning of the next time zone of the face-to-face service reservation table.

  In the above embodiment, the face-to-face service accepts both reception by reservation and reception by waiting, but it may be limited to reception by waiting. In this case, a single queue may be provided for each face-to-face service, and face-to-face service reservation processing and queue shift processing can be omitted.

In the above embodiment, the face-to-face service reception process has been described as an application for face-to-face service at the service user terminal by selecting a button or the like displayed on the terminal screen, but the service user's voice is acquired. Then, it may be selected by voice recognition.
In addition, a face-to-face service may be automatically applied according to the content of the service, and the service providing server is provided with an agent function for monitoring the behavior of the service user, and the face-to-face service is automatically provided based on the determination. May be applied.

  In the above embodiment, the terminal address of the service user terminal is registered in the service user table in the service user reception process, and the terminal address of the service provider terminal is registered in the service provider table in the service provider reception process. In the service providing process, the service user terminal and the service provider terminal have been described as being connected by videophone based on the service user table and the terminal address registered in the service provider table. A gatekeeper function installed in the IP telephone network may be used, or a separate directory server may be provided to perform address resolution.

As described above, according to the present invention, it is possible to apply for a face-to-face service by videophone for a plurality of services, and the face-to-face service can be efficiently provided without waste for both the service provider and the service user. A service providing system can be configured.
Note that the present invention is not limited to the above-described embodiments, and as long as the effects of the present invention are exhibited, the constituent elements described in the respective embodiments are appropriately replaced, new constituent elements are added, or a part thereof It goes without saying that the constituent elements may be deleted.

1 is a system configuration diagram of a service providing system according to an embodiment of the present invention. It is a figure which shows the example of the table registered into the database of the service provision server concerning one Embodiment of this invention. It is a figure which shows the example of the process sequence of the service user side process 1 (service user reception process, face-to-face service reception process) in the service provision server concerning one Embodiment of this invention. It is a figure which shows the example of the process sequence of the service provider side process (face-to-face service provision process, queue holding process) in the service provision server concerning one Embodiment of this invention. It is a figure which shows the example of the process sequence of the service user side process 2 (face-to-face service utilization process) in the service provision server concerning one Embodiment of this invention. It is a figure which shows the example of the process sequence of the service user login process in the service user reception process of this invention. It is a figure which shows the example of the process sequence of the service provider login process in the service provider reception process of this invention. It is a figure which shows the example of the process sequence of the service user terminal connection process in the facing service utilization process of this invention. It is a figure which shows the example of the process sequence of the service provider terminal connection process in the facing service provision process of this invention. It is a figure which shows the example of the process sequence of the face-to-face service reservation process in the face-to-face service reception process of this invention. It is a figure which shows the example of the process sequence of the queue shift process in the face-to-face service provision process of this invention, and a reservation limit number of persons adjustment process. It is a figure which shows the example of the process sequence of the estimated waiting time calculation process in the face-to-face service reception process and face-to-face service utilization process of this invention. It is a figure which shows the example of a display of the service menu screen displayed on the service user terminal of the service provision system concerning one Embodiment of this invention. It is a figure which shows the example of a display of the service content screen displayed on the service user terminal of the service provision system concerning one Embodiment of this invention. It is a figure which shows the example of the face-to-face service application screen displayed on the service user terminal of the service provision system concerning one Embodiment of this invention. It is a figure which shows the example of the facing service provision screen displayed on the service provider terminal of the service provision system concerning one Embodiment of this invention. It is a figure which shows the example of the application service list screen displayed on the service user terminal of the service provision system concerning one Embodiment of this invention. It is a figure which shows the example of the face-to-face service reception notification screen displayed on the service user terminal of the service provision system concerning one Embodiment of this invention. It is a figure which shows the example of the facing service utilization screen displayed on the service user terminal of the service provision system concerning one Embodiment of this invention. It is a figure which shows the example of the service reservation screen displayed on the service user terminal of the service provision system concerning one Embodiment of this invention. It is a figure which shows the process example of the queue shift process of the service provision system concerning one Embodiment of this invention. It is a figure which shows the process example of the queue hold process of the service provision system concerning one Embodiment of this invention.

Explanation of symbols

10 Service Providing Server 11 Service Providing Database 12 Multipoint Connection Unit (MCU)
DESCRIPTION OF SYMBOLS 14 Content delivery server 15 Content database 16 Service provision system router 20 Service provider terminal 22 Service provider terminal side router 30 Service user terminal 40 Base terminal (virtual counter)
50 Communication line (Internet)

Claims (21)

A service providing system for providing a plurality of types of services to a service user via a communication line
A service user table in which the terminal address of the service user terminal is registered, a service provider table in which the content of the service provided by the service provider is registered and the terminal address of the service provider terminal is registered, and the service provider A service for providing a face-to-face service by videophone among the services provided by, and a queue table having an independent queue for each face-to-face service,
Service user accepting means for accepting access from a service user terminal and registering the terminal address of the service user terminal accepted for access in the service user table;
Content distribution means for distributing content to the service user terminal with reference to the service provider table for the service selected at the service user terminal that has received the access;
When an application for face-to-face service is selected at the service user terminal that has received the access, the service user terminal is added to the tail of the face-to-face service queue selected at the service user terminal in the queue table. A face-to-face service reception means for registering,
Service provider accepting means for accepting access from each service provider terminal providing a face-to-face service, and registering the terminal address of the service provider terminal accepted for the access in the service provider table;
For each face-to-face service provided by the service provider terminal that has received the access, if there is a service user terminal registered in the queue for the face-to-face service in the queue table, it is registered at the head of the queue. Terminal address registered in the service user table and the service provider table, the function of taking out the service user terminal that has been taken out, the service user terminal that has been taken out, and the service provider terminal that provides the face-to-face service A face-to-face service providing means having a function of making a videophone connection based on the function, and a function of deleting the retrieved service user terminal from the queue of the face-to-face service in the queue table;
The face-to-face service providing means holds the extracted service user terminal in the queue when the extracted service user terminal is connected to another service provider terminal, and the extracted A service providing system characterized by having a queue hold function for taking out the next service user terminal registered in the queue instead of the service user terminal. A service providing system for providing a plurality of types of services to a service user via a communication line
A service user table in which the terminal address of the service user terminal is registered, a service provider table in which the content of the service provided by the service provider is registered and the terminal address of the service provider terminal is registered, and the service provider A service for providing a face-to-face service by videophone among the services provided by, and a queue table having an independent queue for each face-to-face service,
Service user accepting means for accepting access from a service user terminal and registering the terminal address of the service user terminal accepted for access in the service user table;
Content distribution means for distributing content to the service user terminal with reference to the service provider table for the service selected at the service user terminal that has received the access;
When an application for face-to-face service is selected at the service user terminal that has received the access, the service user terminal is added to the tail of the face-to-face service queue selected at the service user terminal in the queue table. A face-to-face service reception means for registering,
Service provider accepting means for accepting access from each service provider terminal providing a face-to-face service, and registering the terminal address of the service provider terminal accepted for the access in the service provider table;
For each face-to-face service provided by the service provider terminal that has received the access, if there is a service user terminal registered in the queue for the face-to-face service in the queue table, it is registered at the head of the queue. Terminal address registered in the service user table and the service provider table, the function of taking out the service user terminal that has been taken out, the service user terminal that has been taken out, and the service provider terminal that provides the face-to-face service A face-to-face service providing means having a function of making a videophone connection based on the function, and a function of deleting the retrieved service user terminal from the queue of the face-to-face service in the queue table;
It has a schedule book where personal schedules of service users are registered,
The face-to-face service providing means refers to the service user's schedule registered in the schedule book for the retrieved service user terminal, and the retrieved service user terminal cannot support the face-to-face service. A queue hold for taking out the next service user terminal registered in the queue instead of the taken out service user terminal. A service providing system characterized by having a function.   The content distribution means is designated for the service user terminal and the service provider terminal connected by the face-to-face service providing means when a content distribution instruction is received from the service provider terminal that is providing the face-to-face service. The service providing system according to claim 1, wherein the service providing system has a function of distributing the content.   The face-to-face service providing means, when the service user terminal that has been taken out is deleted from the queue for the face-to-face service in the queue table, a service user registered a certain number ahead from the head of the queue 3. The service providing system according to claim 1, wherein the service providing system has a function of transmitting a standby request notification to a terminal or a mobile phone registered in advance for the service user terminal. The face-to-face service accepting means obtains face-to-face service application information input at the service user terminal when receiving an application for face-to-face service from the service user terminal that has received the access, It has a function to register the acquired face-to-face service application information when registering the service user terminal at the end,
The face-to-face service providing means takes out the face-to-face service application information registered for the service user terminal when taking out the service user terminal from the queue, The service providing system according to claim 1, wherein the service providing system has a function of transmitting and displaying to a service provider terminal to be provided. A service providing system for providing a plurality of types of services to a service user via a communication line
A service user table in which the terminal address of the service user terminal is registered, a service provider table in which the content of the service provided by the service provider is registered and the terminal address of the service provider terminal is registered, and the service provider Among services provided by the service, for services that provide a face-to-face service by videophone, the face-to-face service provision is divided into time zones at certain time intervals, and queues that have independent time zones for each face-to-face service With a table,
Service user accepting means for accepting access from a service user terminal and registering the terminal address of the service user terminal accepted for access in the service user table;
Content distribution means for distributing content to the service user terminal with reference to the service provider table for the service selected at the service user terminal that has received the access;
The designated time zone of the face-to-face service selected at the service user terminal in the queuing table when the face-to-face service reservation is selected by specifying the time zone at the service user terminal that has received the access A face-to-face service reservation means for registering the service user terminal as a reservation person next to the reservation person in the queue;
At the end of the queue of the current time zone of the facing service selected at the service user terminal of the queue table when waiting for the facing service is selected at the service user terminal that has received the access A face-to-face service waiting means for registering the service user terminal as a waiter;
Service provider accepting means for accepting access from each service provider terminal providing a face-to-face service, and registering the terminal address of the service provider terminal accepted for the access in the service provider table;
For each face-to-face service provided by the service provider terminal that has received the access, when there is a service user terminal registration in the queue for the current time zone of the face-to-face service in the queue table, the queue Registering the service user terminal registered at the top of the service user terminal, the service user terminal thus taken out, and the service provider terminal providing the face-to-face service in the service user table and the service provider table Providing a face-to-face service having a function of making a videophone connection based on the terminal address that has been set, and a function of deleting the retrieved service user terminal from the queue of the current time zone of the face-to-face service of the queue table Means,
When there is an unprocessed service user terminal in the queue of the current time zone of each face-to-face service in the queue table when the end time of the current time zone is reached, the unprocessed service user terminal And a queue shift means for shifting the queue after the reservation person of the queue of the next time zone,
The face-to-face service providing means holds the extracted service user terminal in the queue when the extracted service user terminal is connected to another service provider terminal, and the extracted A service providing system characterized by having a queue hold function for taking out the next service user terminal registered in the queue instead of the service user terminal. A service providing system for providing a plurality of types of services to a service user via a communication line
A service user table in which the terminal address of the service user terminal is registered, a service provider table in which the content of the service provided by the service provider is registered and the terminal address of the service provider terminal is registered, and the service provider Among services provided by the service, for services that provide a face-to-face service by videophone, the face-to-face service provision is divided into time zones at certain time intervals, and queues that have independent time zones for each face-to-face service With a table,
Service user accepting means for accepting access from a service user terminal and registering the terminal address of the service user terminal accepted for access in the service user table;
Content distribution means for distributing content to the service user terminal with reference to the service provider table for the service selected at the service user terminal that has received the access;
The designated time zone of the face-to-face service selected at the service user terminal in the queuing table when the face-to-face service reservation is selected by specifying the time zone at the service user terminal that has received the access A face-to-face service reservation means for registering the service user terminal as a reservation person next to the reservation person in the queue;
At the end of the queue of the current time zone of the facing service selected at the service user terminal of the queue table when waiting for the facing service is selected at the service user terminal that has received the access A face-to-face service waiting means for registering the service user terminal as a waiter;
Service provider accepting means for accepting access from each service provider terminal providing a face-to-face service, and registering the terminal address of the service provider terminal accepted for the access in the service provider table;
For each face-to-face service provided by the service provider terminal that has received the access, when there is a service user terminal registration in the queue for the current time zone of the face-to-face service in the queue table, the queue Registering the service user terminal registered at the top of the service user terminal, the service user terminal thus taken out, and the service provider terminal providing the face-to-face service in the service user table and the service provider table Providing a face-to-face service having a function of making a videophone connection based on the terminal address that has been set, and a function of deleting the retrieved service user terminal from the queue of the current time zone of the face-to-face service of the queue table Means,
When there is an unprocessed service user terminal in the queue of the current time zone of each face-to-face service in the queue table when the end time of the current time zone is reached, the unprocessed service user terminal And a queue shift means for shifting the queue after the reservation person of the queue of the next time zone,
It has a schedule book where personal schedules of service users are registered,
The face-to-face service providing means refers to the service user's schedule registered in the schedule book for the retrieved service user terminal, and the retrieved service user terminal cannot support the face-to-face service. A queue hold for taking out the next service user terminal registered in the queue instead of the taken out service user terminal. A service providing system characterized by having a function. The face-to-face service reservation means is selected at the service user terminal in the queue table when the service user terminal accepting the access designates a time zone and canceling the face-to-face service is selected. A function for registering the service user terminal as a cancel waiter after a reservation person in the queue in the designated time zone of the face-to-face service, and when canceling the reservation is selected in the service user terminal that has received the access In addition, a function of deleting the service user terminal registered as a reservation person in the queue of the corresponding time zone of the face-to-face service selected at the service user terminal of the queue table, and canceling the queue When the waiter is registered, it has a function to change the cancel waiter to the reservation person,
The queue shift means, when the cancel waiter is registered in the queue of the next time zone when the end time of the current time zone is reached, The service providing system according to claim 6, wherein the service providing system has a function of shifting after the waiting person. A function to calculate the average processing time of each face-to-face service,
For each service user terminal that is waiting for a face-to-face service, a function for obtaining the number of people waiting from the head of the queue in the current time zone of the face-to-face service waiting in the queue table; and The function of calculating the waiting time by multiplying the calculated average processing time of the meeting service during the waiting, and when the time obtained by adding the calculated waiting time to the current time exceeds the time frame of the time zone, A function of correcting the number of waiting persons by adding the number of reservation persons registered in the queue in the next time zone of the face-to-face service during the waiting in the waiting table to the obtained waiting number, and the corrected An expected waiting time calculating means having a function of correcting a waiting time by a time obtained by multiplying the waiting number by the calculated average processing time of the face-to-face service during the waiting, Motomeko 6 or the service providing system according to claim 7. For each face-to-face service, a reservation limit number table that can set a reservation limit number of persons that can accept a reservation corresponding to the time zone of the face-to-face service,
The face-to-face service reservation means is configured such that the number of service user terminals reserved and registered in the queue for the designated time zone of the face-to-face service selected at the service user terminal in the queue table is the reservation limit. It has a function that does not accept reservations when it exceeds the reservation limit number registered at the applicable time zone of the face-to-face service in the number of people table,
When there is an unprocessed queuing person in the queue of the current service time zone of the meeting service for each meeting service at the end time of the current time period, A function of increasing the reservation limit number of people corresponding to the corresponding service in the reservation restriction table according to the number of waiting persons, and the queue for the current time zone of the corresponding service in the queue table In the case where there is no waiting person, the number of reservation limit persons in the corresponding time zone of the face-to-face service in the reservation limit table according to the time from the end time of the last face-to-face service in the current time zone to the end time of the current time zone The service providing system according to claim 6, further comprising a reservation limit number adjusting unit having a function of reducing the number of reservations. A service providing system for providing a plurality of types of services to a service user via a communication line
A service user table in which the terminal address of the service user terminal is registered, a service provider table in which the content of the service provided by the service provider is registered and the terminal address of the service provider terminal is registered, and the service provider For services that are provided by face-to-face services by videophone among services provided by A face-to-face service reservation table for registering face-to-face services by time of day,
Service user accepting means for accepting access from a service user terminal and registering the terminal address of the service user terminal accepted for access in the service user table;
Content distribution means for distributing content to the service user terminal with reference to the service provider table for the service selected at the service user terminal that has received the access;
The designated time of the face-to-face service selected at the service user terminal in the face-to-face service reservation table when the face-to-face service reservation is selected by specifying the time zone at the service user terminal that has received the access Face-to-face service reservation means for registering the service user terminal at the end of the belt,
When waiting for a meeting service is selected in the service user terminal that has received the access, the service user terminal is added to the tail of the queue for the meeting service selected in the service user terminal of the queue table Meeting service waiting means for registering,
Service provider accepting means for accepting access from each service provider terminal providing a face-to-face service, and registering the terminal address of the service provider terminal accepted for the access in the service provider table;
For each face-to-face service provided by the service provider terminal that has received the access, a service that is registered when a service user terminal is registered in the current time zone of the face-to-face service reservation table. The user terminal is sequentially taken out, and the service user terminal thus taken out and the service provider terminal providing the face-to-face service are displayed on the television based on the service user table and the terminal address registered in the service provider table. A function of making a telephone connection and processing of all service user terminals registered in the current time zone of the face-to-face service reservation table in the face-to-face service reservation table, and for the face-to-face service in the queue table If there is a service user terminal registration in the queue, The registered service user terminal function and the extracted service user terminal and the service provider terminal that provides the face-to-face service are registered in the service user table and the service provider table. A face-to-face service providing means having a function of making a videophone connection based on a terminal address and a function of deleting the retrieved service user terminal from the queue of the face-to-face service in the queue table;
The face-to-face service providing means holds the extracted service user terminal in the queue when the extracted service user terminal is connected to another service provider terminal, and the extracted A service providing system characterized by having a queue hold function for taking out the next service user terminal registered in the queue instead of the service user terminal. A service providing system for providing a plurality of types of services to a service user via a communication line
A service user table in which the terminal address of the service user terminal is registered, a service provider table in which the content of the service provided by the service provider is registered and the terminal address of the service provider terminal is registered, and the service provider For services that are provided by face-to-face services by videophone among services provided by A face-to-face service reservation table for registering face-to-face services by time of day,
Service user accepting means for accepting access from a service user terminal and registering the terminal address of the service user terminal accepted for access in the service user table;
Content distribution means for distributing content to the service user terminal with reference to the service provider table for the service selected at the service user terminal that has received the access;
The designated time of the face-to-face service selected at the service user terminal in the face-to-face service reservation table when the face-to-face service reservation is selected by specifying the time zone at the service user terminal that has received the access Face-to-face service reservation means for registering the service user terminal at the end of the belt,
When waiting for a meeting service is selected in the service user terminal that has received the access, the service user terminal is added to the tail of the queue for the meeting service selected in the service user terminal of the queue table Meeting service waiting means for registering,
Service provider accepting means for accepting access from each service provider terminal providing a face-to-face service, and registering the terminal address of the service provider terminal accepted for the access in the service provider table;
For each face-to-face service provided by the service provider terminal that has received the access, a service that is registered when a service user terminal is registered in the current time zone of the face-to-face service reservation table. The user terminal is sequentially taken out, and the service user terminal thus taken out and the service provider terminal providing the face-to-face service are displayed on the television based on the service user table and the terminal address registered in the service provider table. A function of making a telephone connection and processing of all service user terminals registered in the current time zone of the face-to-face service reservation table in the face-to-face service reservation table, and for the face-to-face service in the queue table If there is a service user terminal registration in the queue, The registered service user terminal function and the extracted service user terminal and the service provider terminal that provides the face-to-face service are registered in the service user table and the service provider table. A face-to-face service providing means having a function of making a videophone connection based on a terminal address and a function of deleting the retrieved service user terminal from the queue of the face-to-face service in the queue table;
It has a schedule book where personal schedules of service users are registered,
The face-to-face service providing means refers to the service user's schedule registered in the schedule book for the retrieved service user terminal, and the retrieved service user terminal cannot support the face-to-face service. A queue hold for taking out the next service user terminal registered in the queue instead of the taken out service user terminal. A service providing system characterized by having a function. The face-to-face service reservation means is selected at the service user terminal in the face-to-face service reservation table when a canceling waiting time for face-to-face service is selected at the service user terminal that has received the access. The function of registering the service user terminal as a cancellation waiter at the end of the designated time zone of the face-to-face service, and when cancellation of reservation is selected in the service user terminal to which the access is accepted, When there is a function that deletes the service user terminal reserved and registered in the corresponding time zone of the face-to-face service selected in the service user terminal of the face-to-face service reservation table, and when there is a cancel waiter in the time zone , The function to change the cancellation waiter to reservation registration,
If a cancel waiter is registered in the next time zone of each face-to-face service in the face-to-face service reservation table when the end time of the current time slot comes, the wait for the registered cancel waiter is 13. The service providing system according to claim 11 or 12, further comprising a function of shifting to the tail of a corresponding service queue in the matrix table. A function to calculate the average processing time of each face-to-face service,
For each service user terminal waiting for the face-to-face service, a function for obtaining the number of waiting persons from the head of the queue for the face-to-face service in the waiting table of the waiting table, and the calculated number of the waiting persons A function for obtaining the waiting time by multiplying the average processing time of the face-to-face service during waiting, and when the time obtained by adding the obtained waiting time to the current time exceeds the time frame of the time zone, the obtained waiting time A function for correcting the waiting number by adding the number of reservation persons registered in the next time zone of the meeting service reservation table to the number of persons, and the meeting service during the waiting calculated to the corrected waiting number The expected waiting time calculating means having a function of correcting the time multiplied by the average processing time as a waiting time is provided. -Bis providing system. For each face-to-face service, a reservation limit number table that can set a reservation limit number of persons that can accept a reservation corresponding to the time zone of the face-to-face service,
In the face-to-face service reservation means, the number of service user terminals reserved and registered in the designated time zone of the face-to-face service selected in the service user terminal of the face-to-face service reservation table is the reservation limit number table. Has a function that does not accept reservations when the reservation limit number of people registered at the applicable time of the face-to-face service is exceeded,
When the end time of the current time zone is reached, if there is an unprocessed waiter in the queue for the face-to-face service for each face-to-face service, the number of the unprocessed waiters In response to the function to increase the reservation limit number of people corresponding to the corresponding service in the reservation limit table and the queue for the corresponding service in the queue table, if there is no unprocessed waiting person, the last A reservation limit number adjusting means having a function of reducing the reservation limit number of people in the corresponding time zone of the face-to-face service of the reservation limit table according to the time from the end time of the face-to-face service to the end time of the current time zone The service providing system according to claim 11, wherein the service providing system is characterized in that: A method of providing a plurality of types of services via a communication line to a service user using a computer,
A service user table in which the terminal address of the service user terminal is registered, a service provider table in which the content of the service provided by the service provider is registered and the terminal address of the service provider terminal is registered, and the service provider A service for providing a face-to-face service by videophone among the services provided by, and a queue table having an independent queue for each face-to-face service,
A service user accepting step of accepting an access from a service user terminal and registering a terminal address of the service user terminal accepted for the access in the service user table;
A content distribution step of distributing content to the service user terminal with reference to the service provider table for the service selected at the service user terminal that has received the access;
When an application for face-to-face service is selected at the service user terminal that has received the access, the service user terminal is added to the tail of the face-to-face service queue selected at the service user terminal in the queue table. A face-to-face service reception step for registering,
A service provider accepting step of accepting access from each service provider terminal that provides a face-to-face service, and registering a terminal address of the service provider terminal that has accepted the access in the service provider table;
For each face-to-face service provided by the service provider terminal that has received the access, if there is a service user terminal registered in the queue for the face-to-face service in the queue table, it is registered at the head of the queue. Terminal address registered in the service user table and the service provider table, the function of taking out the service user terminal that has been taken out, the service user terminal that has been taken out, and the service provider terminal that provides the face-to-face service And a step of providing a face-to-face service, the step of causing the computer to perform a videophone connection and a step of deleting the retrieved service user terminal from the queue of the face-to-face service in the queue table. There,
In the face-to-face service providing step, when the extracted service user terminal is connected to another service provider terminal, the extracted service user terminal is held in the queue, and the extracted A service providing method comprising: a queue hold step for taking out a next service user terminal registered in the queue instead of the service user terminal. A method of providing a plurality of types of services via a communication line to a service user using a computer,
A service user table in which the terminal address of the service user terminal is registered, a service provider table in which the content of the service provided by the service provider is registered and the terminal address of the service provider terminal is registered, and the service provider A service for providing a face-to-face service by videophone among the services provided by, and a queue table having an independent queue for each face-to-face service,
A service user accepting step of accepting an access from a service user terminal and registering a terminal address of the service user terminal accepted for the access in the service user table;
A content distribution step of distributing content to the service user terminal with reference to the service provider table for the service selected at the service user terminal that has received the access;
When an application for face-to-face service is selected at the service user terminal that has received the access, the service user terminal is added to the tail of the face-to-face service queue selected at the service user terminal in the queue table. A face-to-face service reception step for registering,
A service provider accepting step of accepting access from each service provider terminal that provides a face-to-face service, and registering a terminal address of the service provider terminal that has accepted the access in the service provider table;
For each face-to-face service provided by the service provider terminal that has received the access, if there is a service user terminal registered in the queue for the face-to-face service in the queue table, it is registered at the head of the queue. Terminal address registered in the service user table and the service provider table, the function of taking out the service user terminal that has been taken out, the service user terminal that has been taken out, and the service provider terminal that provides the face-to-face service And a step of providing a face-to-face service, the step of causing the computer to perform a videophone connection and a step of deleting the retrieved service user terminal from the queue of the face-to-face service in the queue table. There,
It has a schedule book where personal schedules of service users are registered,
The face-to-face service providing step refers to the service user's schedule registered in the schedule book for the retrieved service user terminal, and the retrieved service user terminal cannot support the face-to-face service. A queue hold for taking out the next service user terminal registered in the queue instead of the taken out service user terminal. A service providing method comprising steps. A method of providing a plurality of types of services via a communication line to a service user using a computer,
A service user table in which the terminal address of the service user terminal is registered, a service provider table in which the content of the service provided by the service provider is registered and the terminal address of the service provider terminal is registered, and the service provider Among services provided by the service, for services that provide a face-to-face service by videophone, the face-to-face service provision is divided into time zones at certain time intervals, and queues that have independent time zones for each face-to-face service With a table,
A service user accepting step of accepting an access from a service user terminal and registering a terminal address of the service user terminal accepted for the access in the service user table;
A content distribution step of distributing content to the service user terminal with reference to the service provider table for the service selected at the service user terminal that has received the access;
The designated time zone of the face-to-face service selected at the service user terminal in the queuing table when the face-to-face service reservation is selected by specifying the time zone at the service user terminal that has received the access A face-to-face service reservation step of registering the service user terminal as a reservation person next to the reservation person in the queue;
When waiting for a meeting service is selected at the service user terminal that has received the access, at the end of the queue of the current time zone of the meeting service selected at the service user terminal of the queue table A face-to-face service waiting step for registering the service user terminal as a waiting person;
A service provider accepting step of accepting access from each service provider terminal that provides a face-to-face service, and registering a terminal address of the service provider terminal that has accepted the access in the service provider table;
For each face-to-face service provided by the service provider terminal that has received the access, when there is a service user terminal registration in the queue for the current time zone of the face-to-face service in the queue table, the queue Registering the service user terminal registered at the top of the service user terminal, the service user terminal thus taken out, and the service provider terminal providing the face-to-face service in the service user table and the service provider table Providing a face-to-face service comprising: making a videophone connection based on the terminal address that is stored; and deleting the retrieved service user terminal from the queue of the current time zone of the face-to-face service in the queue table Steps,
When there is an unprocessed service user terminal in the queue of the current time zone of each face-to-face service in the queue table when the end time of the current time zone is reached, the unprocessed service user terminal A queuing shift step of shifting the queuing after the queuing reservation person in the next time zone,
In the face-to-face service providing step, when the extracted service user terminal is connected to another service provider terminal, the extracted service user terminal is held in the queue, and the extracted A service providing method comprising: a queue hold step for taking out a next service user terminal registered in the queue instead of the service user terminal. A method of providing a plurality of types of services via a communication line to a service user using a computer,
A service user table in which the terminal address of the service user terminal is registered, a service provider table in which the content of the service provided by the service provider is registered and the terminal address of the service provider terminal is registered, and the service provider Among services provided by the service, for services that provide a face-to-face service by videophone, the face-to-face service provision is divided into time zones at certain time intervals, and queues that have independent time zones for each face-to-face service With a table,
A service user accepting step of accepting an access from a service user terminal and registering a terminal address of the service user terminal accepted for the access in the service user table;
A content distribution step of distributing content to the service user terminal with reference to the service provider table for the service selected at the service user terminal that has received the access;
The designated time zone of the face-to-face service selected at the service user terminal in the queuing table when the face-to-face service reservation is selected by specifying the time zone at the service user terminal that has received the access A face-to-face service reservation step of registering the service user terminal as a reservation person next to the reservation person in the queue;
When waiting for a meeting service is selected at the service user terminal that has received the access, at the end of the queue of the current time zone of the meeting service selected at the service user terminal of the queue table A face-to-face service waiting step for registering the service user terminal as a waiting person;
A service provider accepting step of accepting access from each service provider terminal that provides a face-to-face service, and registering a terminal address of the service provider terminal that has accepted the access in the service provider table;
For each face-to-face service provided by the service provider terminal that has received the access, when there is a service user terminal registration in the queue for the current time zone of the face-to-face service in the queue table, the queue Registering the service user terminal registered at the top of the service user terminal, the service user terminal thus taken out, and the service provider terminal providing the face-to-face service in the service user table and the service provider table Providing a face-to-face service comprising: making a videophone connection based on the terminal address that is stored; and deleting the retrieved service user terminal from the queue of the current time zone of the face-to-face service in the queue table Steps,
When there is an unprocessed service user terminal in the queue of the current time zone of each face-to-face service in the queue table when the end time of the current time zone is reached, the unprocessed service user terminal A queuing shift step of shifting the queuing after the queuing reservation person in the next time zone,
It has a schedule book where personal schedules of service users are registered,
The face-to-face service providing step refers to the service user's schedule registered in the schedule book for the retrieved service user terminal, and the retrieved service user terminal cannot support the face-to-face service. A queue hold for taking out the next service user terminal registered in the queue instead of the taken out service user terminal. A service providing method comprising steps. A method of providing a plurality of types of services via a communication line to a service user using a computer,
A service user table in which the terminal address of the service user terminal is registered, a service provider table in which the content of the service provided by the service provider is registered and the terminal address of the service provider terminal is registered, and the service provider For services that are provided by face-to-face services by videophone among services provided by A face-to-face service reservation table for registering face-to-face services by time of day,
A service user accepting step of accepting an access from a service user terminal and registering a terminal address of the service user terminal accepted for the access in the service user table;
A content distribution step of distributing content to the service user terminal with reference to the service provider table for the service selected at the service user terminal that has received the access;
The designated time of the face-to-face service selected at the service user terminal in the face-to-face service reservation table when the face-to-face service reservation is selected by specifying the time zone at the service user terminal that has received the access A face-to-face service reservation step of registering the service user terminal at the end of the belt;
When waiting for a meeting service is selected in the service user terminal that has received the access, the service user terminal is added to the tail of the queue for the meeting service selected in the service user terminal of the queue table A face-to-face service waiting step for registering,
A service provider accepting step of accepting access from each service provider terminal that provides a face-to-face service, and registering a terminal address of the service provider terminal that has accepted the access in the service provider table;
For each face-to-face service provided by the service provider terminal that has received the access, a service that is registered when a service user terminal is registered in the current time zone of the face-to-face service reservation table. The user terminal is sequentially taken out, and the service user terminal thus taken out and the service provider terminal providing the face-to-face service are displayed on the television based on the service user table and the terminal address registered in the service provider table. A step of making a telephone connection, and processing of all service user terminals registered in the current time zone of the face-to-face service reservation table in the face-to-face service reservation table, If the service user terminal is registered in the queue, the destination of the queue The service user terminal registered in the service user terminal and the service user terminal that has been taken out and the service provider terminal that provides the face-to-face service are registered in the service user table and the service provider table. Executing a face-to-face service providing step, which includes a step of making a videophone connection based on a terminal address of the user and a step of deleting the retrieved service user terminal from the queue of the face-to-face service in the queue table. Which
In the face-to-face service providing step, when the extracted service user terminal is connected to another service provider terminal, the extracted service user terminal is held in the queue, and the extracted A service providing method comprising: a queue hold step for taking out a next service user terminal registered in the queue instead of the service user terminal. A method of providing a plurality of types of services via a communication line to a service user using a computer,
A service user table in which the terminal address of the service user terminal is registered, a service provider table in which the content of the service provided by the service provider is registered and the terminal address of the service provider terminal is registered, and the service provider For services that are provided by face-to-face services by videophone among services provided by A face-to-face service reservation table for registering face-to-face services by time of day,
A service user accepting step of accepting an access from a service user terminal and registering a terminal address of the service user terminal accepted for the access in the service user table;
A content distribution step of distributing content to the service user terminal with reference to the service provider table for the service selected at the service user terminal that has received the access;
The designated time of the face-to-face service selected at the service user terminal in the face-to-face service reservation table when the face-to-face service reservation is selected by specifying the time zone at the service user terminal that has received the access A face-to-face service reservation step of registering the service user terminal at the end of the belt;
When waiting for a meeting service is selected in the service user terminal that has received the access, the service user terminal is added to the tail of the queue for the meeting service selected in the service user terminal of the queue table A face-to-face service waiting step for registering,
A service provider accepting step of accepting access from each service provider terminal that provides a face-to-face service, and registering a terminal address of the service provider terminal that has accepted the access in the service provider table;
For each face-to-face service provided by the service provider terminal that has received the access, a service that is registered when a service user terminal is registered in the current time zone of the face-to-face service reservation table. The user terminal is sequentially taken out, and the service user terminal thus taken out and the service provider terminal providing the face-to-face service are displayed on the television based on the service user table and the terminal address registered in the service provider table. A step of making a telephone connection, and processing of all service user terminals registered in the current time zone of the face-to-face service reservation table in the face-to-face service reservation table, If the service user terminal is registered in the queue, the destination of the queue The service user terminal registered in the service user terminal and the service user terminal that has been taken out and the service provider terminal that provides the face-to-face service are registered in the service user table and the service provider table. Executing a face-to-face service providing step, which includes a step of making a videophone connection based on a terminal address of the user and a step of deleting the retrieved service user terminal from the queue of the face-to-face service in the queue table. Which
It has a schedule book where personal schedules of service users are registered,
The face-to-face service providing step refers to the service user's schedule registered in the schedule book for the retrieved service user terminal, and the retrieved service user terminal cannot support the face-to-face service. A queue hold for taking out the next service user terminal registered in the queue instead of the taken out service user terminal. A service providing method comprising steps.

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