JP2003163950A - Failure diagnostic system and apparatus, computer, and failure diagnostic method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To diagnose failure in electronic equipment by minimum required diagnostic equipment. <P>SOLUTION: The failed condition of the electronic equipment 2 that is equipment to be inspected whose failure is to be diagnosed is inputted from an input apparatus 1g to a failure diagnostic apparatus 1. The failure diagnostic apparatus 1 transmits the failed condition to a host computer 4 via a network 3. The host computer 4 receives the failed condition, and extracts a diagnostic program for diagnosing the failure in accordance with the failed condition from a storage 4d. The host computer 4 transmits the diagnostic program to the failure diagnostic apparatus 1 via the network 3. The failure diagnostic apparatus 1 receives and executes the diagnostic program, and outputs a diagnostic signal outputted by the execution to the electronic equipment 2. The electronic equipment 2 outputs the signal of a diagnostic result according to the diagnostic signal to the failure diagnostic apparatus 1, and the failure diagnostic apparatus 1 outputs the diagnostic result to a monitor 1h. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a failure diagnosing system, a failure diagnosing device, a computer and a failure diagnosing method for diagnosing a failure of an electronic device, and more particularly, a failure diagnosing system, a failure diagnosing device for diagnosing a failure of a digital television receiver, The present invention relates to a computer and a failure diagnosis method.

[0002]

2. Description of the Related Art At present, it is becoming difficult to detect failures and malfunctions of electronic equipment as the electronic equipment becomes more complicated. For example, the hardware of an electronic device has many IC chips and is often controlled by software. Therefore, not only the hardware but also the software is checked to find a failure or a defect. Of the many IC chips in hardware,
It is difficult to find out what is causing a failure or malfunction, and if it is a software bug or the like, the symptom may occur only under certain conditions, which is difficult.

[0003] The user either brings in the electronic device having such a failure or malfunction to the manufacturer, or
You will need to call a service person who will repair the malfunction.

When a user calls a service person, the service person brings electronic equipments for finding a failure or malfunction to the user. As a tool to bring in, we will prepare special equipment that can deal with failures and trouble symptoms in advance,
In today's complicated electronic devices, many dedicated devices must be brought in.

[0005]

As described above, in the related art, the failure and failure situation of the electronic equipment is complicated, and for repairing, a user has a large number of devices for carrying out failure diagnosis, and However, there was a problem that I had to go out and it was annoying.

The present invention has been made in view of the above points, and a failure diagnosis system and a failure diagnosis apparatus capable of easily diagnosing a failure or a defective portion without preparing a large number of apparatuses for performing a failure diagnosis. , A computer and a failure diagnosis method are provided.

[0007]

According to the present invention, in a failure diagnosis system for diagnosing a failure of electronic equipment, failure status input means for inputting the failure status of the electronic equipment and failure status for transmitting the failure status. Transmitting means, program receiving means for receiving a diagnostic program for diagnosing the failure of the electronic device, program storing means for storing the received diagnostic program, and executing the stored diagnostic program to execute the electronic program. Diagnostic signal output means for outputting a diagnostic signal for diagnosing equipment failure; and monitor output means for inputting an output signal of the electronic equipment output according to the diagnostic signal and outputting a diagnostic result to a monitor. A failure diagnosis device having the same, a failure status receiving means for receiving the failure status of the electronic device transmitted by the failure diagnosis device, and the received status A computer having a program extracting means for extracting a diagnostic program for performing a failure diagnosis of the electronic device according to a failure situation, and a program transmitting means for transmitting the extracted diagnostic program to the failure diagnosis device, A failure diagnosis system having the above is provided.

According to the above construction, the failure status input means of the failure diagnosis device inputs the failure status of the electronic device, and the failure status transmission means sends the failure status to the computer. The program receiving means of the failure diagnosis device receives the diagnostic program transmitted from the computer, and the program storage means stores the received diagnostic program. The diagnostic signal output means executes the stored diagnostic program to output a diagnostic signal for diagnosing the failure of the electronic device, and the monitor output means inputs the output signal of the electronic device output according to the diagnostic signal. Output the diagnosis result to the monitor. The failure status receiving means of the computer receives the failure status transmitted from the failure diagnosis device, and the program extracting means extracts a diagnostic program for diagnosing the failure status of the electronic device according to the received failure status. The program transmission means transmits the extracted diagnostic program to the failure diagnosis device to diagnose the failure of the electronic device.

Further, in a failure diagnosing device for diagnosing failure of electronic equipment, failure status input means for inputting failure status of the electronic equipment, failure status transmission means for transmitting the failure status, failure of the electronic equipment. Program receiving means for receiving a diagnostic program for making a diagnosis, program storing means for storing the received diagnostic program, and diagnostics for executing the stored diagnostic program to make a failure diagnosis of the electronic device A failure diagnosis device comprising: a diagnostic signal output unit that outputs a signal; and a monitor output unit that inputs an output signal of the electronic device that is output according to the diagnostic signal and outputs a diagnostic result to a monitor. Will be provided.

According to the above configuration, the failure status input means inputs the failure status of the electronic device, and the failure status transmission means sends the failure status to the computer. The program receiving means of the failure diagnosis device receives the diagnostic program transmitted from the computer, and the program storage means stores the received diagnostic program. The diagnostic signal output means executes the stored diagnostic program to output a diagnostic signal for diagnosing the failure of the electronic device, and the monitor output means inputs the output signal of the electronic device output according to the diagnostic signal. The diagnosis result is output to the monitor to diagnose the failure of the electronic device.

In a computer for diagnosing a failure of an electronic device, a failure condition receiving means for receiving a failure condition of the electronic device, and a diagnosis for performing a failure diagnosis of the electronic device according to the received failure condition. There is provided a computer including: a program extracting unit that extracts a program; and a program transmitting unit that transmits the extracted diagnostic program.

According to the above configuration, the failure status receiving means receives the failure status, and the program extracting means extracts the diagnostic program for diagnosing the failure status of the electronic device according to the received failure status. The program transmission means transmits the extracted diagnostic program to the failure diagnosis device to diagnose the failure of the electronic device.

Further, in a failure diagnosis method for diagnosing a failure of an electronic device, a failure diagnosis device side transmits a failure status of the electronic device to a computer side, the computer side receives the failure status, and the failure status Extract the corresponding diagnostic program and send it to the fault diagnosis device side,
A failure diagnosis method is provided, wherein the failure diagnosis device side executes the diagnosis program to perform a failure diagnosis of the electronic device.

According to the above procedure, the failure diagnosis device sends the failure status of the electronic device to the computer. The computer receives the failure status of the electronic device transmitted by the failure diagnosis device, extracts a diagnostic program for the failure diagnosis of the electronic device corresponding to the received failure status, and sends the extracted diagnostic program to the failure diagnosis device To do. The failure diagnostic device executes a diagnostic program to diagnose a failure of the electronic device.

[0015]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a principle configuration diagram for explaining the operation principle of the failure diagnosis system of the present invention.

The failure diagnosis system shown in FIG. 1 includes a failure diagnosis device 1, an input device 1g, a monitor 1h, and an electronic device 2.
The network 3, the host computer 4, and the storage device 4d.

The electronic device 2 is a device to be inspected for failure diagnosis. The failure diagnosis apparatus 1 receives the failure status of the electronic device 2 from the input device 1g and sends it to the host computer 4 via the network 3. The host computer 4 receives the failure status sent via the network 3 and, depending on the received failure status, the storage device 4d.
The diagnostic program for diagnosing the failure stored in is extracted. The host computer 4 sends this diagnostic program to the failure diagnostic device 1 via the network 3. The failure diagnostic device 1 receives and executes the diagnostic program transmitted from the host computer 4, and outputs a diagnostic signal output by the execution to the electronic device 2. The electronic device 2 outputs an output signal corresponding to the diagnostic signal to the failure diagnostic device 1. The failure diagnosis device 1 outputs a diagnosis result according to the output signal to the monitor 1h.

The failure diagnosing device 1 has a failure status input means 1a.
And failure status transmitting means 1b and program receiving means 1c
, Program storage means 1d, and diagnostic signal output means 1e
And monitor output means 1f.

The failure status input means 1a receives the failure status of the electronic device 2 from the input device 1g. The failure status transmission means 1b sends the failure status of the electronic device 2 input by the failure status input means 1a to the host computer 4 via the network 3.

The program receiving means 1c receives, via the network 3, a diagnostic program sent from the host computer 4 for diagnosing a failure of the electronic device 2.

The program storing means 1d stores the diagnostic program received by the program receiving means 1c. The diagnostic signal output means 1e is the program storage means 1d.
Run the diagnostic program stored by. The diagnostic signal output means 1e outputs a diagnostic signal for diagnosing a failure to the electronic device 2 by executing the diagnostic program.

The monitor output means 1f inputs an output signal which is a diagnostic result output according to the diagnostic signal from the electronic device 2, and outputs the diagnostic result to the monitor 1h. The host computer 4 comprises a failure status receiving means 4a, a program extracting means 4b, and a program transmitting means 4c.

The failure status receiving means 4a is used in the failure diagnosis device 1
The failure status of the electronic device 2 transmitted from the device is received via the network 3. The program extracting means 4b extracts a diagnostic program for diagnosing a failure of the electronic device 2 stored in the storage device 4d according to the failure status received by the failure status receiving means 4a.

The program transmission means 4c transmits the diagnostic program extracted by the program extraction means 4b to the failure diagnosis device 1 via the network 3. The input device 1g is a device for inputting the failure status, and the input failure status is input to the failure status input means 1a. The storage device 4d stores a program for diagnosing a failure of the device under test. A large number of programs are stored according to the failure status of the device under test. The electronic device 2 is a device to be inspected for failure, receives a diagnostic signal, and outputs a signal that is a diagnostic result according to the diagnostic signal. Monitor 1h
Displays the diagnosis result of the failure of the device under test.

Next, regarding the operation of the above principle configuration diagram,
This will be described with reference to the process flow chart of the failure diagnosis system shown in FIG. First, it is assumed that there is a service person who repairs the malfunctioning electronic device 2. In order to find out the cause of this failure, the service person uses the input device 1g to
The failure status such as the power supply of the electronic device 2 does not start is input.

The failure status input means 1a inputs the failure status input from the input device 1g (S1). The failure status transmission means 1b sends the failure status input by the failure status input means 1a to the host computer 4 via the network 3.
(S2).

The failure status receiving means 4a of the host computer 4 receives the failure status transmitted from the failure status transmitting means 1b (S3). The program extracting means 4b extracts a diagnostic program for diagnosing a failure stored in the storage device 4d according to the failure status received by the failure status receiving means 4a (S4). Explaining in the above example of the power supply failure condition, a diagnostic program for diagnosing that the power supply does not start is extracted.

The program transmitting means 4c transmits the diagnostic program extracted by the program extracting means 4b to the failure diagnosing device 1 via the network 3 (S).
5). The program receiving means 1c of the failure diagnostic device 1 receives the diagnostic program transmitted from the program transmitting means 4c (S6). The program storage means 1d stores the diagnostic program received by the program reception means 1c (S7).

The diagnostic signal output means 1e executes the diagnostic program stored in the program storage means 1d. By this execution, a diagnostic signal for diagnosing the electronic device 2 is output to the electronic device 2 (S8). The electronic device 2 outputs a signal that is a diagnosis result according to the diagnosis signal. In the example of the power supply failure situation described above, a diagnostic signal for diagnosing the power source is output to the electronic device 2, and the electronic device 2 outputs the diagnostic result of the power source in response to the diagnostic signal as a signal.

The monitor output means 1f inputs the diagnostic result signal output from the electronic device 2 and monitors the diagnostic result.
It is output to h (S9). The monitor 1h displays the diagnosis result output from the monitor output means 1f. The serviceman knows the cause of failure and the location of failure of the electronic device 2 by looking at the diagnostic result displayed on the monitor 1h.

As described above, the failure diagnosis apparatus transmits the input failure status of the device under test to the host computer,
The host computer sends a diagnostic program according to the fault condition to the fault diagnostic device. The failure diagnosis device performs a failure diagnosis of the device under test according to the diagnosis program and displays the diagnosis result on the monitor. Therefore, since a diagnostic program according to the failure situation is appropriately received and the failure is diagnosed, many devices for diagnosing the failure are unnecessary, and since the diagnostic result is displayed on the monitor, the cause of failure and the location of the failure are identified. Can be easily found.

Next, an example of an embodiment of the fault diagnosis system of the present invention will be described. FIG. 3 is a configuration diagram showing a configuration example of the failure diagnosis system of the present invention.

The fault diagnosis system shown in FIG. 3 is a notebook personal computer (hereinafter referred to as a notebook PC).
10, a signal generator 10a, and a remote control signal generator 10
b, a sensor input device 10c, a modem 10d, a mobile phone 10e, a digital television 20, and a remote controller 20a.
, Internet 30, provider 30a, router 30b, LAN 30c, and host computer 40
And a storage device 40a.

The notebook PC 10 includes a signal generator 10a.
, Remote control signal generator 10b, and sensor input device 10c
And the modem 10d are connected. Notebook PC 10
From the keyboard to the digital TV 2
The failure status of 0 is input, and this failure status is reported to the mobile phone 1
0e, to the host computer 40 via the Internet 30 or the like. In addition, the notebook PC 10 has a digital television 20 transmitted from the host computer 40.
Diagnostic program for diagnosing
0, and is received via the mobile phone 10e or the like. Notebook type P
The C10 stores the received diagnostic program in the built-in hard disk. The notebook PC 10 executes a diagnostic program stored in the hard disk to output a diagnostic signal for diagnosing a failure of the digital television 20, a signal generator 10a, a remote control signal generator 10b,
Output to. The notebook PC 10 also inputs a signal, which is a diagnostic result corresponding to the diagnostic signal output by the digital television 20, through the sensor input device 10c, and displays the diagnostic result of the failure of the digital television 20 on the display.

The notebook PC 10 also transmits the diagnosis result of the failure of the digital television 20 to the host computer 40 via the mobile phone 10e, the Internet 30, and the like.

The signal generator 10a receives a signal for diagnosing a failure, which is output from the notebook type PC 10, and i-
It is output to the digital television 20 as a LINK signal, a BS / CS digital signal, and an infrared signal. Further, the signal generator 10a performs, for example, voltage conversion or analog signal conversion of a digital signal output from the notebook PC 10 so as to be suitable for the digital television 20.

The remote control signal generator 10b is a notebook type P
The diagnostic signal for diagnosing the failure output from C10 is received and output to the remote controller 20a. The remote control signal generator 10b performs, for example, voltage conversion or analog signal conversion of the digital signal output from the notebook PC 10 so as to be compatible with the remote controller 20a.

The sensor input device 10c is the digital television 2
Input the result signal according to the diagnostic signal output from 0,
Output to the notebook PC 10. The sensor input device 10c is
For example, the USB signal output from the digital television 20 is voltage-converted so as to be compatible with the notebook PC 10.

The modem 10d converts the digital signal output from the notebook PC 10 into an analog signal which can be handled by the mobile phone 10e. Also, mobile phone 10e
The analog signal output from the computer is converted into a digital signal which is a signal that the notebook PC 10 can handle.

The mobile phone 10e exchanges signals with the provider 30a wirelessly. Provider 30a
Is a telecommunications carrier that provides a connection service for the Internet 30. The router 30b is a relay device of the network and relays the Internet 30 and the LAN 30c. A host computer 40 is connected to the LAN 30c. That is, the modem 10d and the mobile phone 10
e, provider 30a, Internet 30, router 3
The notebook PC 10 and the host computer 40 exchange signals via the LAN 0c and the LAN 30c.

The host computer 40 includes a LAN 30
c and the storage device 40a are connected. The host computer 40 receives the failure status of the digital television 20 transmitted from the notebook PC 10 via the mobile phone 10e, the Internet 30, or the like. The host computer 40 operates the digital television 2 according to the received failure status.
A diagnostic program for diagnosing 0 is extracted from the storage device 40a. The host computer 40 transmits the extracted diagnostic program to the notebook PC 10 via the Internet 30, the mobile phone 10e, or the like.

Further, the host computer 40 receives the diagnosis result of the digital television 20 transmitted from the notebook PC 10 via the mobile phone 10e, the Internet 30 or the like. The host computer 40 extracts a program for diagnosing the digital television 20 from the storage device 40a according to the received diagnosis result.

Further, the host computer 40 receives the diagnosis result of the digital television 20 transmitted from the notebook PC 10 via the mobile phone 10e, the Internet 30, etc. and stores it in the storage device 40a.

The storage device 40a stores a program for diagnosing various failure contents according to the model name of the digital television 20. This is because the diagnostic program for diagnosing a failure differs depending on the model name of the digital television 20.

The digital television 20 is an inspected device whose failure is diagnosed. The digital TV 20 is an i-LIN
It has K, BS / CS digital, infrared, and USB interfaces. The i-LINK, BS / CS digital and infrared interfaces are provided for the signal generator 1 to input a diagnostic signal for diagnosing a failure.
0a is connected. Further, the USB interface is connected to the sensor input device 10c in order to output a failure result signal corresponding to the diagnostic signal. Although not shown, the digital television 20 is the digital television 20.
It has a card insertion device connected to the telephone line so that the product aired on the spot can be purchased on the spot with a card.
The user can insert the card into the card insertion device and settle the product.

The remote controller 20a wirelessly selects a channel of the digital television 20. Remote control 20a
Is connected to the remote control signal generator 10b and outputs a tuning signal or the like for diagnosing a failure.

The operation of the failure diagnosis system shown in FIG. 3 will be described below. First, the service person inputs the model name and failure status of the digital TV 20 into the notebook PC 10.
For example, the model name is A, and the failure status is malfunction of the remote controller 20a. The notebook PC 10 outputs the input model name and failure status to the modem 10d. Further, the model name and the failure status are sent to the modem 10d and the mobile phone 10e, sent from the mobile phone 10e to the provider 30a as a radio signal, and further to the Internet 30, the routers 30b, L.
It is sent to the host computer 40 via the AN 30c.

The host computer 40 is a notebook PC
10 received the model name and failure status sent from
A program for diagnosing the digital television 20 according to the failure condition is extracted from the storage device 40a. That is, the host computer 40 extracts a diagnostic program according to a failure condition such as a malfunction of the remote controller 20a for the model name A. The host computer 40 transmits the extracted diagnostic program to the notebook PC 10 via the LAN 30c, the router 30b, the Internet 30, the provider 30a, the mobile phone 10e, and the modem 10d.

The notebook PC 10 stores the diagnostic program transmitted from the host computer 40 in the built-in hard disk. The notebook PC 10 executes a diagnostic program stored in the hard disk for diagnosing a malfunction of the remote controller, and outputs a diagnostic signal for diagnosing the remote controller 20a to the remote controller signal generator 10b.

The remote control signal generator 10b is a notebook type P
The diagnostic signal sent from C10 is output to the remote controller 20a. The remote controller 20a transmits a signal to the digital television 20 according to the diagnostic signal. The digital television 20 sends a signal corresponding to the signal from the remote controller 20a to the sensor input device 1
Output to 0c. The sensor input device 10c outputs the signal output from the digital television 20 to the laptop PC 10.

The notebook PC 10 displays the diagnostic result of the remote controller 20a on the display from the signal output according to the diagnostic signal. In this way, the failure status of the digital television 20 is input to the notebook PC 10 and transmitted to the host computer 40, and the host computer 40 sends a diagnostic program according to the failure status to the notebook PC 10. The notebook PC 10 diagnoses the failure of the digital television 20 by this program and displays the diagnosis result on the display. That is, since a diagnostic program according to the failure situation is appropriately received and the failure is diagnosed, many devices for performing the failure diagnosis are unnecessary. Further, since the diagnosis result is displayed on the display, it is possible to easily find a failure or a defective portion.

Next, the operation of extracting and diagnosing a new diagnostic program according to the diagnostic result of the device under test acquired by the diagnostic program will be described. Notebook type P
The C10 transmits the diagnosis result of the failure of the digital television 20 acquired by the diagnosis program to the host computer 40 via the mobile phone 10e, the Internet 30, or the like. The host computer 40 is the laptop PC 10.
The diagnostic result of the failure of the digital television 20 transmitted from the device is received, and a new diagnostic program is extracted from the storage device 40a according to the diagnostic result. Host computer 4
0 indicates the newly extracted diagnostic program via the Internet 30, the mobile phone 10e, etc.
Send to 0.

The notebook PC 10 receives the newly extracted program sent from the host computer 40, stores it in the built-in hard disk, and executes it.
In this way, the notebook PC 10 transmits the diagnosis result of the digital television 20 acquired by the diagnosis program to the host computer 40, and the host computer 40
A diagnostic program corresponding to this diagnostic result is extracted. The extracted diagnostic program is transmitted to the notebook PC 10, and the notebook PC 10 executes this diagnostic program,
The digital TV 20 is diagnosed. In other words, if the cause of the failure and the location of the failure cannot be identified in the first diagnosis, 1
A new diagnostic program is extracted from the result of the second diagnosis,
Further, since the digital television 20 is diagnosed, the cause of failure and the location of failure can be identified with certainty. Of course, until the cause of failure and the location of the failure can be identified,
The above operation may be repeated.

Next, the operation of saving the diagnosis result will be described. The notebook PC 10 transmits the diagnosis result of the digital television 20 acquired by the diagnosis program to the host computer 40. The host computer 40 receives the diagnostic result transmitted from the notebook PC 10 and stores it in the storage device 40a.

As described above, by storing the diagnosis result in the storage device 40a, it is possible to accumulate data on various causes of failure and failure locations. In other words, by creating a diagnostic program corresponding to various accumulated failure causes and failure locations, it becomes possible to deal with the discovery of more failure causes and failure locations.

Next, the failure status, the cause of the failure, and an example of countermeasures against the failure will be described. FIG. 4 is a diagram showing an example of the relationship between the failure status of the device under inspection, the cause of the failure, and its countermeasure.

As shown in FIG. 4, when the failure condition is a reception failure of the digital television 20, it is assumed that a ghost due to a weak electric field and a display on the notebook PC 10 are displayed as the cause of the failure. As a countermeasure, it is assumed that the ghost adjustment is performed and the ghost adjustment is displayed on the display of the notebook PC 10. In this case, the ghost adjustment of the digital television 20 is performed.

Further, as the failure status, the digital TV 20
If no image is displayed on the screen of the
It is assumed that the defect is displayed on the display of the notebook PC 10. In addition, as a countermeasure, it is assumed that the IC on the hardware of the digital television 20 is replaced and is displayed on the display of the notebook PC 10. In this case, digital TV 2
0 ICs will be replaced.

In addition, as the failure status, the digital television 20
If there is a character missing in the image, it is assumed that a software bug and a display of the notebook PC 10 are displayed as the cause of the failure. Also, as a countermeasure, download the correction software,
It is assumed that it is displayed on the display of the notebook PC 10.
In this case, the correction software for the digital television 20 is downloaded from the host computer 40, for example, and then reinstalled in the digital television 20.

Next, an example of the failure status and the diagnostic program extracted according to the failure status will be described. Figure 5
FIG. 6 is a diagram showing an example of the relationship between the failure status of the device under inspection and the extracted diagnostic program.

As shown in FIG. 5, when the image of the digital television 20 has color unevenness as a failure condition, a diagnostic program for outputting a color test pattern signal for the digital television 20 while selecting a channel is extracted. Suppose In this case, the notebook PC 10 receives and executes this diagnostic program to diagnose the color unevenness of the image on the digital television 20.

When the remote controller 20a is malfunctioning as a failure condition, a signal is output from the remote controller 20a, and a diagnostic program for detecting whether or not the correct signal is output to the digital television 20 is extracted. Suppose In this case, the notebook PC 10 receives the diagnostic program and executes it to execute the remote control 2
The failure operation of 0a will be diagnosed.

As a failure condition, the digital television 2
If you cannot purchase a product that was broadcast at 0 on a card, the telephone line signal of the digital TV 20 is pseudo-input / output, and the signal for the card is pseudo-output to select the channel that uses the card. Output the signal to
It is assumed that a diagnostic program that detects whether these operations are performed correctly has been extracted. In this case, a notebook PC
By receiving and executing this diagnostic program, 10 will diagnose that the card cannot be used.

In the above description, the device to be inspected is
Although the digital television is described as an example, other electronic devices may be used. Although the notebook PC has been described as an example of the failure diagnosis apparatus for diagnosing the device to be inspected, a desktop personal computer or a dedicated failure diagnosis apparatus having the above function may be used.

[0065]

As described above, in the failure diagnosis system of the present invention, the failure diagnosis device transmits the failure status to the computer, and the computer extracts the diagnostic program according to the failure status of the electronic device and uses the failure diagnosis device. The failure diagnosis device is configured to execute the received diagnosis program. As a result, it becomes possible to easily diagnose a failure or a defective portion.

Further, in the failure diagnosis apparatus of the present invention, the failure status is transmitted to the computer, and the diagnostic program according to the failure status of the electronic device is received from the computer and executed. As a result, it becomes possible to easily diagnose a failure or a defective portion.

Further, the computer of the present invention is configured to receive the failure status, extract the diagnostic program corresponding to the failure status, and send it to the failure diagnostic device. As a result, it becomes possible to easily diagnose a failure or a defective portion.

Further, in the failure diagnosis method of the present invention, the failure diagnosis device sends the failure status to the computer, and the computer extracts a diagnostic program corresponding to the failure status of the electronic device and sends it to the failure diagnosis device for failure diagnosis. The device was a procedure to execute the diagnostic program. As a result, it becomes possible to easily diagnose a failure or a defective portion.

[Brief description of drawings]

FIG. 1 is a principle configuration diagram illustrating an operation principle of a failure diagnosis system of the present invention.

FIG. 2 is a diagram showing a processing flow of a failure diagnosis system.

FIG. 3 is a configuration diagram showing a configuration example of a failure diagnosis system of the present invention.

FIG. 4 is a diagram showing an example of a relationship between a failure status of a device under test, a cause of the failure, and a countermeasure therefor.

FIG. 5 is a diagram showing an example of a relationship between a failure status of a device under inspection and a diagnostic program extracted.

[Explanation of symbols]

1 ... Failure diagnosis device, 1a ... Failure status input means, 1b
...... Fault status transmitting means, 1c ...... Program receiving means,
1d ... Program storage means, 1e ... Diagnostic signal output means, 1f ... Monitor output means, 1g ... Input device, 1h
...... Monitor, 2 ...... Electronic device, 3 ...... Network, 4
...... Host computer, 4a …… Failure status receiving means,
4b ... program extracting means, 4c ... program transmitting means, 4d ... storage device, 10 ... notebook personal computer, 10a ... signal generator, 10b ... remote control signal generator, 10c ... sensor input device, 10d ……
Modem, 10e ... Mobile phone, 20 ... Digital TV, 20a ... Remote control, 30 ... Internet, 3
0a ... provider, 30b ... router, 30c ... L
AN, 40 ... Host computer, 40a ... Storage device.

Claims (6)

[Claims] 1. A failure diagnosis system for diagnosing a failure of an electronic device, failure status input means for inputting a failure status of the electronic device, failure status transmission means for transmitting the failure status, and failure diagnosis for the electronic device. Program receiving means for receiving a diagnostic program for executing the diagnostic program, program storing means for storing the received diagnostic program, and diagnostic signal for executing the diagnostic program stored to diagnose the failure of the electronic device. And a monitor output means for inputting an output signal of the electronic device output according to the diagnostic signal and outputting a diagnostic result to a monitor,
A failure diagnosis device having: a failure condition receiving means for receiving a failure condition of the electronic device transmitted by the failure diagnosis device; and a diagnosis for performing a failure diagnosis of the electronic device according to the received failure condition. A fault diagnosis system comprising: a computer having a program extraction unit that extracts a program; and a program transmission unit that transmits the extracted diagnostic program to the fault diagnosis device. 2. The fault diagnosing device further comprises a diagnostic result transmitting means for transmitting the diagnostic result to the computer, the computer further comprising a diagnostic result receiving means for receiving the diagnostic result, and the program extracting means. The fault diagnosis system according to claim 1, wherein the program extracts a program for performing a fault diagnosis of the electronic device according to the received diagnosis result. 3. The fault diagnosis device further comprises a diagnostic result transmitting means for transmitting the diagnostic result to the computer, and the computer receives the diagnostic result receiving means for receiving the diagnostic result and the received diagnostic result. The fault diagnosis system according to claim 1, further comprising a diagnostic result storage unit that stores the diagnostic result. 4. A failure diagnosis device for diagnosing failure of an electronic device, failure status input means for inputting a failure status of the electronic device, failure status sending means for sending the failure status, failure of the electronic device. Program receiving means for receiving a diagnostic program for making a diagnosis, program storing means for storing the received diagnostic program, and diagnostics for executing the stored diagnostic program to make a failure diagnosis of the electronic device A failure diagnosis device, comprising: a diagnostic signal output unit that outputs a signal; and a monitor output unit that inputs an output signal of the electronic device that is output according to the diagnostic signal and outputs a diagnostic result to a monitor. . 5. A computer for diagnosing a failure of an electronic device, a failure status receiving means for receiving a failure status of the electronic device, and a diagnosis for performing a failure diagnosis of the electronic device according to the received failure status. A computer comprising: a program extracting unit that extracts a program; and a program transmitting unit that transmits the extracted diagnostic program. 6. A failure diagnosis method for diagnosing a failure of an electronic device, wherein a failure diagnosis device side transmits a failure status of the electronic device to a computer side, the computer side receives the failure status, and the failure status A failure diagnosis method, wherein a corresponding diagnosis program is extracted and transmitted to the failure diagnosis apparatus side, and the failure diagnosis apparatus side executes the diagnosis program to perform failure diagnosis of the electronic device.