JP2002092173A - Home care support system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a home care support system which receives consultations by a home patient, his family caring for him, a helper, or the like in a remote place, to give proper advice to them. SOLUTION: The system is provided with web terminals 5a and 5b, a web server 7 connected to web terminals 5a and 5b via the Internet 9, and a medical customer center 3 provided with a means which transmits and receives information to and from the web server 7 together with images and voice in real time, and plural call keys divided by contents of medical consultation are provided in a page pulled out of a home page displayed on web terminals 5a and 5b. When a call key is clicked, the web server 7 informs the medical customer center 3 that call for a counselor 12 is made, and web servers 5a and 5b and the called counselor 12 can communicate with each other.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

[0001] The present invention relates to a home care support system. More specifically, the patient is cared for at home (hereinafter referred to as a "home patient"), and is connected to a medical customer center via an Internet communication means, and nearby family members and helpers who are caring for the home patient. The present invention relates to a home care support system for accepting consultations such as the above and providing appropriate advice to support home care.

[0002]

2. Description of the Related Art As the population ages, the number of home patients who require home-based care is increasing. As one of the measures to improve the medical welfare for patients at home, there is a visiting care station established by a medical corporation or municipalities as the business entity, or a private organization entrusted by the municipalities as the business entity. At the visiting nursing care station, a helper regularly works with a home patient for a certain period of time (eg,
Hours) to visit and provide the necessary care.
Nationwide deployment has already begun.

[0003] In addition, some helpers are beginners, from those who have nursing qualifications and sufficient experience. This is not limited to helpers, but also applies to families and the like who care for home patients. Some families have knowledge of care, while others do not have any knowledge.

[0004]

As the number of elderly people increases, the era in which all family members care for patients at home will soon come. In addition, the condition of a patient changes every day, and it is often difficult to understand how to provide care according to the condition of the patient, and it is often the case that the patient wants to consult a specialized person. However, in the current system,
The only way to talk to a specialist is to go to a doctor or nurse at your hospital for consultation, or go to a municipal welfare officer for consultation. In other words, in this system, if you do not go directly to a hospital or public institution, you will not be able to get a consultation, and you will not be accepted at all outside of hours such as at night or on holidays. is there. For this reason, we had to wait for the reception to open and consult, so we had to spend an uneasy time until then.

[0005] The present invention has been made to solve such a problem, and its purpose is to provide a home patient and a home patient who are being cared for at home even if the consultant does not go to the counselor directly. The present invention provides a home care support system capable of accepting consultations of nearby family members, helpers, and the like who care for, and providing appropriate advice to support home care.

[0006]

A home care support system according to the present invention comprises a web terminal, a web server connected to the web terminal via the Internet, and a plurality of customer terminals each assigned to a specialized medical consultant. Is arranged, a TV camera that generates images and sounds in the customer station, and image and sound data generated by the TV camera are combined with data in the web server, and the A composite data synthesizing unit that enables real-time display of the image in a multi-window on the screen is provided, and is classified according to the contents of the medical consultation in a homepage displayed on the web terminal or a page extracted from the homepage. A plurality of call keys, and when the call key is clicked, The web server is the counselor of calls to the customer station is notified of the occurrence, it is characterized in that the tightening possibly open a communication between said called and web terminal counselor. According to this, if there is an Internet connection environment, 24
At any time and wherever you are, you can connect to a web server via the Internet with a web terminal, select a customer station from a page drawn from the home page and access it to call a desired counselor. It will be possible to receive a consultation with a consultant in real time using images and sounds. Therefore, even if the counselor does not go directly to the counselor, the counselor can consult the home patient who is being cared for at home and the surrounding family members and helpers who are caring for the home patient, and provide appropriate advice. Can establish a system to support home care.

[0007] The home care support system of the present invention comprises:
The web server may include means for enabling the web terminal to be switched to a different consultant. According to this, when it is better to consult with another counselor or the like depending on the contents during the consultation, it is possible to smoothly transfer to another counselor.

[0008] The home care support system of the present invention comprises:
A doctor, a nurse, and a pharmacist are assigned as the consultants, and a consultant in charge of general reception is assigned. According to this, since a large number of specialized medical consultants are prepared, it is possible to receive consultation by the specialized medical consultant.

Further, the home care support system of the present invention comprises:
A database is provided that stores medical data of home patients who receive consultations via the web terminal, and the consultant can consult while viewing the medical data of the corresponding home patients. According to this, appropriate advice can be given while looking at the medical data of the counselor, so that the counselor is safe and the service side can secure customers.

[0010]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is an overall configuration diagram of a home care support system according to the present invention. As shown in FIG. 1, the home care support system includes a home patient 1 who is being cared for at home, a dealer 2 which is a visiting care station that dispatches a helper to the home patient 1 at the request of the home patient 1 and the like, It consists of a medical customer center 3 and the like. The home patient 1 and the dealer 2 actually exist in large numbers. Further, the medical customer center 3 may be a hospital where doctors, nurses and pharmacists are allocated, or a private organization where medical professional staffs such as doctors, nurses and pharmacists are allocated. It may be installed inside or inside the above private organizations. The medical customer center 3 has a home patient 1
A network center computer system 4 capable of communicating with the dealer 2 and the like is provided.

Further, web terminals 5a and 5b are installed in the home and the dealer 2 of the home patient 1, respectively. Each of the web terminals 5a and 5b is a personal computer (commonly referred to as a "PC") equipped with a WWW browser. Helpers and others operate. In the terminals 5a and 5b equipped with the WWW browser, a response signal is first issued to the user who has logged in first, and a welcome screen 101 displaying the name of the corresponding medical customer center 3 and the like.
(See FIG. 3) is displayed. Note that in this program, all of the screens have “forward” (not shown)
Buttons specific to the WWW browser, such as “Back”, are provided.
The screen can be freely switched by a “return” button or the like.

In addition, the terminal 5a of the home patient 1 has a terminal 5
A card reader (C / R) 6 for reading an ID card in which personal information of a person who handles a is magnetically recorded is connected. The card reader 6 is not always necessary, and the ID card is handed after personal information and the like are written in advance and authenticated by the computer system 4. Then, the personal information of the ID card is read by the card reader 6, and when it is recognized that the person can be properly dealt with from the read specific information, the homepage of the computer system 4 of the medical customer center 3 is accessed. In this case, input of a user ID and a password on the welcome screen 101 can be omitted.

The computer system 4 in the medical customer center 3 includes a web server 7 and a database 8
, Customer station 10 and composite data synthesizing unit 1
9 inclusive. The web server 7 and each of the web terminals 5a, 5b are connected to the Internet 9, and the web terminals 5a, 5b
Access to 5b is made through a firewall 16 which is a security system. In the computer system 4, the web server 7, the database 8, the customer station 10, and the composite data synthesizing unit 19 are connected via a LAN (local area network) 11. Further, the web server 7 stores web contents 7a. The web content 7a is generally called a homepage,
A language described in L (Hyper Text Markup Language) format can be displayed on a display screen of a personal computer or the like using a browsing software program called a browser. The composite data synthesizing unit 19 is provided for the customer station 1
0, a function of synthesizing an image (including sound) photographed by the television camera 13 described later with a homepage called from the web content 7a and reproducing and transmitting the image in a multi-window within the area of the homepage.

In the customer station 10, a television camera (C) having a built-in microphone (micro horn) 14 is provided.
A CD camera 13 and a speaker (headphone) 15 are provided, and the consultant 12 operates the TV camera 13 and the speaker 15. The customer station 10 is provided with sections in which consultants 12 which are medical staff such as general receptionists, doctors, nurses, pharmacists, etc. are arranged, and terminals (PCs) are arranged in each section. Each terminal is in charge of each consultant 12, and responds to consultations from the web terminals 5a and 5b. Also,
The terminals located in each department include the TV camera 1
3 and the speaker 15 are connected, and the TV camera 1
The image (and the sound) of the composite data synthesizing unit 19
Is synthesized with the homepage called from the web content 7a, and transmitted to the terminals 5a, 5b and the like in linear time. In the present embodiment, the television camera 1 having the microphone 14 built in each of the web terminals 5a and 5b.
3 and a speaker 15 are connected to each other, and therefore, between the web terminals 5a and 5b and the customer station 10, the image captured by the television camera 13 and the microphone 14 are also connected.
It is possible to transmit and receive the audio information fetched in the above in linear time. A telephone 18 is connected to the customer station 10 via a modem 17.

Next, the operation of the home care support system thus configured will be described. First, the overall flow will be described. The dealer 2 serving as a visiting care station dispatches a helper (provides a service) in response to a service request of the home patient 1 (including his / her family and the like). This helper
Visit the home patient 1 according to the visit schedule determined by the dealer 2 and carry out according to the care content items of the documents received from the dealer 2. This care item includes, for example, changing diapers, bathing services, etc.
Many items are set depending on the patient.

When the helper is nursing or the family member is nursing and wants to ask for an expert's opinion on the condition of the home patient 1, the web terminal 5a of the home patient 1 home ( Alternatively, the user may operate the web terminal 5 b of the dealer 2), and the computer system 4 of the medical customer center 3 via the Internet 9.
Connect to Then, the web terminal 5a is connected to the web server 7
Is displayed on the display screen of the web terminal 5a, and a welcome screen 101 (FIG. 3) of the home page called from the web content 7a is displayed, so that the user can feel as if he / she has arrived at the window of the medical customer center 3. Will be. When the welcome screen 101 is opened without using the card reader 6 and the ID card,
A user ID and password are required. User ID
When the user logs in using the password and the password, the page of the consultation menu shown in FIG. Here, customer station 1
The icon of the department arranged by the consultant 12 who is a medical staff such as a general receptionist, a doctor, a nurse, a pharmacist, etc., that is, a consultant call key is displayed. If you do not know who to consult, click the "General Reception" icon, if you want to consult with a doctor, "Doctor", if you want to consult with a nurse, "Nurse", If you want to consult with a pharmacist, click the “pharmacist” icon. When clicked, the web server 7 notifies via the terminal in charge that the clicked department is called.

The called counselor 12 operates the television camera 13, the microphone 14, and the speaker 15 to transmit and receive images and sounds to and from the counselor. The video of the television camera 13 at this time is synthesized with the homepage by the composite data synthesizing unit 19, and is multi-displayed together with the homepage in real time on the display screens of both the web terminal 5a and the consultant. FIG. 5 shows an example of the real-time screen. The user can interact with each other through the speaker 15 while watching the real-time screen. If it is considered that it is better to change from the other counselor 12 during the consultation, the connection is switched to another counselor 12 by the switching operation of the counselor 12. The counselor 12 who has responded can provide advice that is favorable to the home patient 1 in real time while viewing the counseling history of the home patient 1 recorded in the database 8. This consultation can be used 24 hours a day if the Internet is connected and the environment of the medical customer center 3 permits. In addition,
Although the real-time screen displays an image captured by the customer station 10, the image captured by the television camera 13 on the web terminals 5a and 5b can be displayed to exchange images in both directions.

[0018]

As described above, according to the home care support system of the present invention, the following effects can be expected.・ If you have an Internet connection environment, you can connect to a web server via the Internet with a web terminal anytime and anywhere, 24 hours a day, and select and access the medical customer service from the page drawn from the homepage. You can call a consultant. And since you can consult with a counselor in real time with images and voices, you can take care of home patients who are nursing at home and those at home without having to go directly to the counselor. Consultation with surrounding family members and helpers, etc., can provide appropriate advice and support home care.・ If the web server has a means to switch the web terminal to a different counselor, if it is better to consult with another counselor etc. depending on the content during the consultation, another counselor Can be transferred smoothly.・ If a doctor, nurse, or pharmacist is assigned as a consultant, and a consultant who is in charge of general reception is assigned, select a consultant who is suitable for yourself from among the many specialist medical consultants , And can be consulted by its specialized counselor.・ If a consultant is provided with a database that stores medical data of home patients who receive consultations via a web terminal, and the counselor can consult while viewing the medical data of the corresponding home patient, the medical data of the counselor can be viewed Can give appropriate advice. Therefore, it is safe for the consultant, and the service can secure customers.

[Brief description of the drawings]

FIG. 1 is an overall configuration diagram of a home care support system according to the present invention.

FIG. 2 is a diagram showing a configuration of a customer service in the present embodiment.

FIG. 3 is a diagram showing an example of a welcome screen according to the embodiment;

FIG. 4 is a diagram showing an example of a consultation menu screen according to the embodiment.

FIG. 5 is a diagram showing an example of a real-time screen according to the embodiment.

[Explanation of symbols]

 Reference Signs List 1 home patient 2 dealer 3 medical customer center 4 computer system 5a, 5b web terminal 6 card reader 7 web server 7a web content 8 database 9 internet 10 customer station 11 LAN 12 counselor 13 television camera 14 microphone 15 speaker 16 firewall 19 complex Data synthesis unit

Claims (4)

[Claims] 1. A web terminal, a web server connected to the web terminal via the Internet, a customer station in which a plurality of customer terminals each assigned to a specialized medical consultant are arranged, and a customer station in the customer station A TV camera that generates images and sounds, and the image and sound data generated by the TV cameras are combined with data in the web server, and the images can be displayed in real time in a multi-window on the screen of the web terminal. And a plurality of call keys classified for each medical consultation in a home page displayed on the web terminal or a page extracted from the home page, and the call key is clicked. Then, the web server is connected to the customer station. Home Care Support system characterized in that it calls the counselor reports that occurred, which made possibly open a communication between said called and web terminal counselor. 2. The home care support system according to claim 1, wherein said web server further comprises means for enabling said web terminal to be switched to a different consultant. 3. The home care support system according to claim 1, wherein a doctor, a nurse, and a pharmacist are assigned as the consultants, and a consultant in charge of general reception is assigned. 4. A medical system comprising a database storing medical data of home patients who receive a consultation via the web terminal, wherein the counselor can consult while viewing the medical data of the corresponding home patient. The home care support system according to claim 1, wherein