JP2000148889A - Automatic question answering system, automatic question device, and storage medium recorded with automatic question program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To collect individual information from a plurality of patients without assistance. SOLUTION: An answerer information holding means 2a holds the information on answerers and an asking item deciding means 2b decides asking items at every answerer based on the information held by the holding means 2a. A question-and-answer means 2c connects the channel to the answering devices 1 used by the answerers when a prescribed time comes, transmits questions to the answerers on the asking items decided by the deciding means 2, and receives answers to the questions from the answering devices 1. Thus, even when nobody exists on an automatic question-and-answer device 2 side, the questions to the answerers can be put automatically and the answers from the answerers can be collected automatically.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic question and answer system for automatically asking questions, an automatic question and answer apparatus for automatically asking questions, and a recording medium on which an automatic question and answer program for causing a computer to automatically ask questions is recorded. In particular, the present invention relates to an automatic interrogation system, an automatic interrogation device, and a recording medium on which an automatic interrogation program are recorded, which are useful for inquiring a patient cared at home.

[0002]

2. Description of the Related Art Currently, a home care support system for facilitating medical interviews of patients receiving care at home has been developed. In the home care support system, communication devices are placed on both the home elderly and the caregiver. The communication device can connect the video camera to the television, transmits an image captured by the video camera to the other party, and displays the transmitted image on a television screen. Using this, both parties can see a real-time video and have a conversation, and can perform an inquiry and the like.

[0003]

However, in such a system, a caregiver must always be present at the center side, and labor is required. Some systems automatically collect information such as blood pressure values from the patient's home. However, conventional systems collect uniform information that is set in advance from a plurality of patients. It could only be used for collection purposes. Therefore, it was insufficient to collect detailed information according to the health condition of each patient.

[0004] The present invention has been made in view of such a point, and an object of the present invention is to provide an automatic inquiry and answering system capable of collecting individual information from a plurality of patients without human intervention.

Another object of the present invention is to provide an automatic interrogation device for asking a question for collecting individual information from a plurality of patients without human intervention. Further, another object of the present invention is to provide a computer-readable recording medium recording an automatic inquiry program for causing a computer to ask a question for collecting individual information from a plurality of patients without human intervention. That is.

[0006]

FIG. 1 shows the principle of the present invention. In the present invention, in order to solve the above problems, in an automatic question and answer system that automatically performs a question to a person at a remote place and obtains an answer from the person, the contents of the sent question are displayed on a screen. An answering apparatus 1 having a question displaying means 1a to perform the answer, and an answer transmitting means 1b for sending back the inputted value as an answer to the question when the answer to the displayed question is input, and holds information related to the respondent. Responder information holding means 2a to perform, and said respondent information holding means 2a
A line is connected between a question item determining means 2b for determining a question item for each respondent based on the information stored in the answering device 1 and the answering device 1 used by the respondent at a predetermined time. An automatic interrogation system is provided, comprising: an automatic interrogation device 2 having a question-and-answer unit 2c for transmitting a question of the question item determined by the question item determination unit 2b and receiving an answer to the question. .

According to such an automatic question and answer system, if information on each answerer is stored in the answerer information holding means 2a of the automatic questioning apparatus 2, the question item for each answerer is determined by the question item determination means 2b. It is determined. Then, at a predetermined time, a question is transmitted to the answering device 1 by the question and answer means 2c. The content of the transmitted question is displayed on the screen of the display device 1c by the question display means 1a of the answering device 1. The respondent looks at the displayed question and inputs the answer using the input device 1d. The input value is sent to the automatic interrogation device 2 by the answer transmission means 1b. The sent answer is received by the question and answer means 2c.

[0008] In order to solve the above-mentioned problem, an automatic interrogation device for performing a question-and-answer with an answering device installed at a remote place and acquiring an answer to a question is provided. Item information holding means 2a, question item determination means 2b for determining a question item for each answerer based on information stored in the answerer information holding means 2a, and use of the answerer at a predetermined time A question-and-answer unit 2c for connecting a line with the answering device 1 and transmitting the question determined by the question item determining unit 2b and receiving an answer to the question. Is provided.

According to such an automatic interrogator 2, if information on each respondent is stored in the responder information holding means 2a of the automatic interrogator 2, the question item deciding means 2b sets a question item for each respondent. Is determined. Then, at a predetermined time, a question is transmitted to the answering device 1 by the question and answer means 2c. When an answer is returned from the answering device 1 in response to the sent question, the sent answer is
c.

[0010] In order to solve the above-mentioned problems, a computer-readable recording medium which records an automatic question program for performing a question-and-answer with an answering device installed at a remote place and obtaining a question answer is provided. A respondent information holding unit that holds information related to the respondent, a question item determining unit that determines a question item for each respondent based on information stored in the respondent information holding unit, at a predetermined time. A computer which records an automatic question program characterized by transmitting a question determined by the question item determining means to the answering device used by the respondent and making the computer function as a question answering means for receiving an answer to the question A readable recording medium is provided.

When the computer executes the automatic interrogation program recorded on such a recording medium, the functions necessary for the automatic interrogation apparatus 2 according to the present invention are constructed on the computer.

[0012]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a diagram illustrating the principle of the present invention. The automatic question and answer system of the present invention includes a plurality of answering devices 1 and an automatic questioning device 2 provided for each respondent.
These devices are connected to each other by a communication line 3.

The answering apparatus 1 is provided with a question displaying means 1a and an answer transmitting means 1b. Question display means 1a
Displays the content of the question sent from the automatic interrogation device 2 on the screen of the display device 1c. At this time, if image information such as a moving image is sent from the automatic interrogation device 2 at the same time as the content of the question, the image is also displayed on the screen of the display device 1c. When an answer to the displayed question is input by the input device 1d, the input device 1d returns the input value to the automatic interrogation device 2 as an answer to the question.

The automatic interrogator 2 is provided with a respondent information holding unit 2a, a question item determining unit 2b, and a question answering unit 2c. The respondent information holding means 2a holds information related to the respondent. The question item determining means 2b determines a question item for each respondent based on the information stored in the respondent information holding means 2a. The question answering means 2c connects a line with the answering device 1 used by the respondent at a predetermined time, transmits a question of the question item determined by the question item determining means 2b, and receives an answer to the question. .
When transmitting a question, image information such as a moving image can be transmitted as needed.

According to such an automatic question and answer system, if information on each answerer is stored in the answerer information holding means 2a of the automatic questioner 2, the question item for each answerer can be determined by the question item determination means 2b. It is determined. Then, at a predetermined time, a question is transmitted to the answering device 1 by the question and answer means 2c. The content of the transmitted question is displayed on the screen of the display device 1c by the question display means 1a of the answering device 1. The respondent looks at the displayed question and inputs the answer using the input device 1d. The input value is sent to the automatic interrogation device 2 by the answer transmission means 1b. The sent answer is received by the question and answer means 2c.

Thus, even if there is no person on the automatic interrogation device 2 side, individual questions for each respondent can be automatically made and the answers can be collected. This automatic question and answer system,
By applying to a home care support system, home care using a network can be performed efficiently. Hereinafter, a home care system provided with the present invention will be described.

FIG. 2 is a diagram showing the configuration of the home care support system. In this example, ISDN (Integrated Servic
(es Digital Network) 10, a home care system is constructed.

On the care center side, a personal computer (hereinafter referred to as "PC") 20 is provided. The personal computer 20 is connected to the ISDN1
Connected to 0. The control device 31 converts the text information indicating the content of the question sent from the personal computer 20 and the image information from the down converter 32 into the control device 41 on the patient side.
Send to When a value indicating the answer to the question is sent from the control device 41, the information is input to the personal computer 20. The down converter 32 is connected to both the personal computer 20 and the control device 31. The down converter 32 converts the image signal output from the personal computer into a transmission signal of a color television broadcast, and passes the signal to the control device 31. For example, NTSC (Natio)
nal Television System Committee). Further, a video camera 33 is provided on the care center side. The video camera 33 is used for capturing an image of the doctor 34 and inputting the image to the personal computer 20.

On the patient's home side, the control device 41
Connected to 0. The control device 41 includes a television 42,
A color CCD (Charge Coupled Device) camera 43 and a communication operation unit 44 are connected. Control device 41
Converts the image information and the contents of the question sent from the care center via the ISDN 10 into a signal for the television 42 and sends the signal to the television 42. Also, the color CCD camera 43
Is transmitted to the control device 41, the control device 41 converts the image signal transmitted from the color CCD camera 43 into a digital signal and transmits it to the care center side. Further, the control device 41 controls the communication operation unit 4.
4 to the care center.

In such a home care support system, a doctor 34 first uses a video camera 33 to record the status of a question to a patient in order to make an inquiry to the patient. The recorded information is stored in a storage device in the personal computer 20.
The personal computer 20 has registered therein schedules of interviews for a plurality of patients. Then, at the time indicated by the schedule, the personal computer 20 starts the automatic inquiry process.

FIG. 3 is a diagram showing an outline of the automatic inquiry process. [S1] At a predetermined time, the personal computer 20 of the care center automatically makes a call to the patient's house. [S2] The patient 45 picks up the receiver provided on the communication operation unit 44. [S3] The personal computer 20 specifies the questions to be asked of the patient, and sends to the patient's home the questions of the interview and the video of the doctor 34 stored for the interview. [S4] The control device 41 receives the sent moving image,
It is displayed on the screen of the television 42. In the lower part of this screen, the contents of the question of the medical examination are displayed. The options for answering the question are also displayed below the screen. Each option is associated with a key on an operation pad 44a provided on the communication operation unit 44. [S5] The patient uses the operation pad 44a provided on the communication operation unit 44 to input an answer to the question in the medical inquiry. The input is transmitted by the control device 41 to the care center. [S6] The personal computer 20 receives the response from the patient's house and stores it in the storage device. Here, if the end key has been pressed, the personal computer 20 ends the automatic inquiry process. If there is still another question, an image for that question is transmitted to the patient's home. By repeating such a question, a patient inquiry can be automatically performed. At this time, it is necessary to ask for more detailed symptoms depending on the answer to the inquiry. Therefore, when the first scheduled inquiry is completed, the following processing is continuously performed.

FIG. 4 is a diagram showing an outline of an automatic inquiry process for each symptom. [S11] The personal computer 20 on the care center side analyzes the contents of the response sent from the patient's home and performs symptom isolation. [S12] The personal computer 20 extracts a collection of questions that match the symptoms determined in step S11 from the questionnaire table prepared according to the symptoms. Then, the contents of the interview set in the extracted interview collection are sequentially transmitted to the patient's home. [S13] Upon receiving the question corresponding to the symptom, the control device 41 at the patient home displays the content of the question on the screen of the television. [S14] When the patient inputs an answer using the operation pad 44a, the content is sent to the care center. [S15] The personal computer 20 receives the response from the patient's house and stores it in the storage device.

The processing performed by the personal computer 20 on the center side will be described in detail below. First, a method of setting an inquiry schedule for each patient will be described. The interview schedule setting is performed using the secure call setting screen.

FIG. 5 is a diagram showing a secure call setting screen. This is a secure call setting screen 50 for one patient “patient A”. The setting on the secure call setting screen 50 is used not only for grasping the health condition of the patient but also for communicating with the patient and providing information.

On the secure call setting screen 50, a schedule for an inquiry can be set for each day of the week. In addition, one day in the morning,
It is divided into three afternoon and night hours. The morning is from midnight to 12 hours, the afternoon is from midnight to 6:00 pm, and the night is from 6:00 pm to 12:00 pm. An interrogation time setting area 51 is provided for each of the divided time zones.

Buttons 52 to 58 are provided at the lower part of the secure call setting screen 50. When the button 52 described as “OK” is pressed, the contents set on the screen are confirmed, and the secure call setting screen 50 is closed. When the button 53 described as “cancel” is pressed, the secure call setting screen 50 is closed without updating the settings. When the button 54 described as “prohibition date setting” is pressed, a date setting screen for prohibiting the automatic inquiry is displayed. If you set an inquiry prohibition date on that screen, you can set a secure call setting screen 50
Even if the schedule of the interview is registered in, the automatic inquiry on the prohibited day is not performed. For example, if the outing date of the patient is known in advance, that day is set as the prohibition date. When the button 55 labeled "copy" is pressed, a copy destination input screen for the setting contents is displayed. If a copy destination is input on the screen, the information specified at that time is temporarily stored in a memory. When the button 56 described as "paste" is pressed, the information stored in the memory by pressing the button "copy" 55 is set in the area designated at that time. When the button 57 labeled "Delete" is pressed, the contents of the area specified at that time are deleted. When the button 58 described as “delete all” is pressed, all the contents set on the secure call setting screen 50 are deleted.

In order to set the consultation time on the secure call setting screen 50, the mouse connected to the personal computer 20 is operated, and the mouse pointer is moved to a target time zone. Then, when the mouse button is clicked, a secure call time input screen is displayed.

FIG. 6 is a diagram showing a secure call time input screen. A start time input unit 61 is provided on the secure call time input screen 60. In the start time input unit 61,
Check box 61 for selecting morning and afternoon
a, 61b are provided. Checkbox 6
To the right of 1a and 61b, a text box 61c for setting "what time" and a text box 61d for setting "minute" are provided.

Below the start time input section 61, a reproduced image specifying section 62 is provided. The playback image designation unit 62
There is a text box 62a for inputting the file name of the image file. A button 62b labeled "Browse" is provided on the right side. When this button 62b is pressed, a file name stored in a storage device such as a hard disk device can be referred to. The file name of the file is set in the text box 62a. On the right side of the button 62b, a button 62c described as "test reproduction" is provided. When this button 62c is pressed, the moving image of the file specified in the text box 62a is reproduced.

Below the reproduction image designation section 62, there is an inquiry content designation section 63. A check box 63a as to whether or not to perform an interview after a secure call (a service that only calls the patient's home and provides information) is provided in the inquiry content specifying unit 63.
Is provided. By checking this check box 63a, an automatic medical examination can be performed following a secure call. Below the check box 63a, a text box 63b for inputting the type of medical inquiry is provided. When the type of inquiry is input in the text box 63b, the corresponding automatic inquiry is performed.

At the bottom of the secure call time input screen 60,
Two buttons 64 and 65 are provided. When the button 64 labeled "OK" is pressed, the contents set on the secure call time input screen 60 are registered on the secure call setting screen.

On such a secure call time input screen 60, items such as a start time, a reproduced image, and a type of inquiry are input, and an "OK" button 64 is pressed. be registered.

Various moving images can be set as the reproduced images. For example, a moving image of the state of a town may be set. If you show the town to patients who cannot go out, you can ease the feeling of isolation from society.

The types of interviews are divided as follows. FIG. 7 is a diagram illustrating the classification of the interview collection. There are a basic inquiry 71 and an individual inquiry 72 as an initial inquiry. In the basic inquiry 71, a very general question such as “Do you have fever?” Is set. In the individual inquiry 72, a patient-specific question is set. Further, detailed questionnaires 73 to 79 for each symptom are prepared.

The following is a flow of processing performed in the personal computer 20 when performing an automatic medical inquiry for one patient "Mr. A" in a state where such various inquiry collections are stored in the storage device of the personal computer 20. .

FIG. 8 is a diagram showing a flow of the automatic inquiry by the personal computer. [S21] The staff such as a doctor on the care center side is as shown in FIG.
A secure call schedule is set on the screen shown in FIG. The setting contents include a call time, a playback video, a question item, and the like. [S22] The personal computer 20 constantly monitors whether or not the time of the set secure call has come. When the time of the secure call comes, the personal vital sign data of Mr. A (the past medical examination or actual medical examination) Check the information indicating the health condition obtained from the above. The vital sign data includes blood pressure, pulse, body temperature, electrocardiogram, urine sugar, and the like. As a result, if there is no abnormality, a preset basic interview or individual interview is selected. If abnormalities are found, select a collection of interviews according to the symptoms. For example, if you find an abnormality in blood pressure,
Select a collection of questions about cardiovascular symptoms. [S23] The interview collection selected in step S22 is determined as an inquiry item. [S24] Call A's house. [S25] Wait for Mr. A to pick up the handset, and start an inquiry. [S26] If an inquiry by symptom has been determined as the inquiry item, the inquiry is performed. [S27] If the question item is determined to be the basic question, the basic question is performed. [S28] If the interview item is determined to be an individual interview, an individually prepared interview is performed. [S29] The contents of the answers to the basic interview or the individual interview are analyzed to determine whether there is any abnormality. If an abnormality is found, select a detailed interview according to the symptoms. For example, when an answer indicating a urinary disease is returned, the detailed inquiry 77 concerning urinary symptoms is selected. [S30] If the detailed inquiry is selected in step S29, the corresponding inquiry is performed. [S31] The response to the interview performed is recorded in the storage device.

In this way, an automatic inquiry is performed. Since all the recorded answers are recorded, the doctor who operates the personal computer 20 can freely refer to it. FIG.
It is a figure showing an interview record display screen. Interview record display screen 8
0 is provided with a patient information display section 81. The patient information display section 81 includes a home registrant number, a patient name, an interview date,
Each information of start / end time is displayed.

Below the patient information display section 81, an answer display section 82 is provided. The answer display section 82 displays the contents of the interview and the options for answering the interview in the order of the interview. Of the answer options, the highlighted portion in black and white is the answer actually selected by the patient. The display contents of the answer display section 82 are displayed in different colors according to the importance. In the example shown, the most important questions are red, the most important questions are purple, the more important questions are yellow,
Ordinary interviews are black. In this way, by changing the color of important interviews and highlighting them, a questionable answer can be recognized at a glance.

Below the answer display section 82, a diagnosis result display section 83 is provided. The diagnosis result display unit 83 displays the result of analyzing the answer to the inquiry. The display contents of the diagnosis result display unit 83 are also displayed in different colors according to the importance, similarly to the answer display unit 82.

At the lower right of the inquiry record display screen 80, a button 84 labeled "Close" is provided. When this button 84 is pressed, the inquiry record display screen 80 closes. Such an inquiry record display screen 80 can be displayed by a doctor instructing the personal computer 20 or can be automatically displayed based on a diagnosis result. For example, when the diagnosis result is determined to be the most important, the inquiry record display screen 80 is displayed on the display device of the personal computer 20.

As described above, by applying the automatic question-and-answer system of the present invention to a home care support system, it is possible to automatically perform an inquiry for each patient. As a result, the burden on doctors and staff waiting at the care center is reduced.
This is an effective way to cope with a shortage of absolute helpers due to an increase in the elderly in the future.

In addition, since the schedule of the automatic medical examination can be set for each patient, it can be used to create a living rhythm of the elderly living alone. That is, if the schedule of the automatic inquiry is adjusted to the wake-up time of each patient, a call can be made to the patient at the same time every morning. This allows the patient to lead a regular life. In addition, at the time of the automatic medical inquiry, since a video taken in advance is used, there is no need for a staff such as a helper to be waiting at the care center. That is, unmanned driving on the care center side becomes possible, and the labor shortage of public health nurses and helpers can be eliminated.

Further, since the question items of the medical examination and the answer options are displayed on the screen, the patient need only press the keypad corresponding to the answer items prepared in advance. By being able to input an answer very easily in this way, even a patient who has resistance to a new machine, such as the elderly, can input an answer without any problem. In addition, by giving the voice recognition function to the control device at the patient's home side, the answer can be input by voice.

Further, since the image to be transmitted to the patient's house can be arbitrarily set, various information can be provided simultaneously with the automatic medical inquiry. For example, rehabilitation information suitable for each patient can be transmitted, and various types of information such as local event information, medical examination information, news, town conditions, messages from acquaintances, and the like can be displayed on the television at the patient's home.

The processing functions performed by the personal computer 20 are described in a program recorded on a computer-readable recording medium, and are realized by causing the personal computer 20 to execute the program. Examples of the computer-readable recording medium include a magnetic recording device and a semiconductor memory. When distributing to the market,
The program is stored and distributed on a portable recording medium such as a CD-ROM (Compact Disk Read Only Memory) or a floppy (registered trademark) disk, or stored in a storage device of a computer connected via a network. It can also be transferred to other computers over a network. When the program is executed by the computer, the program is stored in a hard disk device or the like in the computer, and is loaded into the main memory and executed.

Finally, the hardware configuration of the personal computer 20 for realizing the present invention will be described. FIG.
It is a hardware block diagram of a personal computer. This personal computer is configured around a CPU (Central Processing Unit) 21. The CPU 21 executes various processes based on the programs stored in the memory 22 and controls various devices connected via the bus 28. Bus 2
The following peripheral devices are connected to 8.

The display controller 23 has a CPU
A display image is generated in accordance with the drawing command sent from 21, and the generated image is sent to the display device 23a. Display device 23a connected to display controller 23
Displays the image sent from the display controller 23 on the screen.

The input device interface 24 is connected to a keyboard 24a and a mouse 24b, and transfers input signals from the keyboard 24a and the mouse 24b to the CPU 21.

The communication interface 25 is connected to the control device on the care center side, and controls data communication with the control device. That is, the data transmitted from the CPU 21 is transferred to the control device, and the data transmitted from the control device is received and passed to the CPU 21.

HDD (Hard Disk Drive) Controller 2
6, a storage device 26a such as a hard disk device is connected, and controls input and output of data to and from the storage device 26a. The storage device 26a stores a system program to be executed by the CPU 21, automatic interview schedule data, an interview table, an automatic interview program, and the like.

The video capture board 27 converts a video signal sent from a video camera or a control device into digital image data. The converted image data is stored in the storage device 26a.

By executing the automatic inquiry program on the personal computer 20 having such a configuration, an automatic inquiry system using the personal computer 20 can be constructed. By the way, in the above description, the case where the automatic inquiry is performed by telephone from the care center side is described. However, the automatic inquiry can be performed by calling the care center from the patient.
In that case, the personal computer 20 on the care center side determines which patient is calling from the patient's house phone number or the like. When a patient is specified, an interview item is determined based on the patient's vital sign data and the like, and an automatic interview is performed. Also in this case, there is no need for a doctor or a helper to be waiting at the care center.

[0053]

As described above, in the automatic question and answer system of the present invention, a question item for each respondent is determined by the question item determining means, and a question and answer with the respondent is automatically performed according to the question item. Therefore, the automatic interrogation device can be operated unattended, and can perform individual questions and answers with the respondents.

In the automatic questioner of the present invention, the question item for each respondent is determined by the question item determining means, and the question of the question item is transmitted to the answering device. Automatically, and the answer can be obtained.

In a computer-readable recording medium on which the automatic question program of the present invention is recorded, the computer executes the recorded automatic question program, and the question item determination means determines question items for each respondent. Then, it is possible to cause the computer to perform a process of transmitting the question of the question item to the answering device.

[Brief description of the drawings]

FIG. 1 is a principle configuration diagram of the present invention.

FIG. 2 is a diagram showing a configuration of a home care support system.

FIG. 3 is a diagram showing an outline of an automatic inquiry process.

FIG. 4 is a diagram showing an outline of an automatic inquiry process by symptom.

FIG. 5 is a diagram showing a secure call setting screen.

FIG. 6 is a diagram showing a secure call time input screen.

FIG. 7 is a diagram showing a classification of a collection of medical interviews.

FIG. 8 is a diagram showing a flow of an automatic inquiry in a personal computer.

FIG. 9 is a diagram showing an inquiry record display screen.

FIG. 10 is a hardware configuration diagram of a personal computer.

[Explanation of symbols]

 DESCRIPTION OF REFERENCE NUMERALS 1 answering device 1a question displaying means 1b answer transmitting means 1c display device 1d input device 2 automatic questioning device 2a respondent information holding means 2b question item determining means 2c question answering means 3 communication line

────────────────────────────────────────────────── ───

[Procedure amendment]

[Submission date] July 21, 1999 (July 7, 1999
1)

[Procedure amendment 1]

[Document name to be amended] Statement

[Correction target item name] Claim 7

[Correction method] Change

[Correction contents]

[Procedure amendment 2]

[Document name to be amended] Statement

[Correction target item name] 0026

[Correction method] Change

[Correction contents]

Buttons 52 to 58 are provided at the lower part of the secure call setting screen 50. When the button 52 described as “OK” is pressed, the contents set on the screen are confirmed, and the secure call setting screen 50 is closed. When the button 53 described as “cancel” is pressed, the secure call setting screen 50 is closed without updating the settings. When the button 54 described as “prohibition date setting” is pressed, a date setting screen for prohibiting the automatic inquiry is displayed. If you set an inquiry prohibition date on that screen, you can set a secure call setting screen 50
Even if the schedule of the interview is registered in, the automatic inquiry on the prohibited day is not performed. For example, if the outing date of the patient is known in advance, that day is set as the prohibition date. When the button 55 labeled "copy" is pressed, a copy destination input screen for the setting contents is displayed. By entering the copy destination in the screen, the information that was specified at that time it is temporarily stored in the memory. When the button 56 described as "paste" is pressed, the information stored in the memory by pressing the button "copy" 55 is set in the area designated at that time. When the button 57 labeled "Delete" is pressed, the contents of the area specified at that time are deleted. When the button 58 described as “delete all” is pressed, all the contents set on the secure call setting screen 50 are deleted.

[Procedure amendment 3]

[Document name to be amended] Statement

[Correction target item name] 0036

[Correction method] Change

[Correction contents]

FIG. 8 is a diagram showing a flow of the automatic inquiry by the personal computer. [S21] The staff such as a doctor on the care center side is as shown in FIG.
A secure call schedule is set on the screen shown in FIG. The setting contents include a call time, a playback video, a question item, and the like. [S22] The personal computer 20 constantly monitors whether or not the time of the set secure call has come. When the time of the secure call comes, the personal vital sign data of Mr. A (an interview conducted in the past or an actual medical examination) Check the information indicating the health condition obtained from the above. The vital sign data includes blood pressure, pulse, body temperature, electrocardiogram, urine sugar, and the like. As a binding <br/> result, if there is no abnormality, to select a base inquiry 71 and individual inquiry 72 which is set in advance. If abnormalities are found, select a collection of interviews according to the symptoms. For example, if an abnormality is found in the blood pressure, the inquiry collection 74 relating to cardiovascular symptoms is selected. [S23] The interview collection selected in step S22 is determined as an inquiry item. [S24] Call A's house. [S25] Wait for Mr. A to pick up the handset, and start an inquiry. [S26] If an inquiry by symptom has been determined as the inquiry item, the inquiry is performed. [S27] If the question item is determined to be the basic question, the basic question is performed. [S28] If the interview item is determined to be an individual interview, an individually prepared interview is performed. [S29] The contents of the answers to the basic interview or the individual interview are analyzed to determine whether there is any abnormality. If an abnormality is found, select a detailed interview according to the symptoms. For example, when an answer indicating a urinary system disease is returned, the detailed inquiry 77 concerning urinary symptoms is selected. [S30] If the detailed inquiry is selected in step S29, the corresponding inquiry is performed. [S31] The response to the interview performed is recorded in the storage device.

[Procedure amendment 4]

[Document name to be amended] Statement

[Correction target item name] 0037

[Correction method] Change

[Correction contents]

In this way, an automatic inquiry is performed. Since all the answers are recorded, the doctor who operates the personal computer 20 can freely refer to the answers. FIG. 9 is a diagram illustrating an inquiry record display screen. A patient information display section 81 is provided on the interview record display screen 80. Patient information display section 8
Reference numeral 1 indicates information on a home registrant, a patient name, an inquiry date, and start / end times.

[Procedure amendment 5]

[Document name to be amended] Statement

[Correction target item name] 0042

[Correction method] Change

[Correction contents]

In addition, since the schedule of the automatic medical examination can be set for each patient, it can be used to create a living rhythm of the elderly living alone. That is, if the schedule of the automatic inquiry is adjusted to the wake-up time of each patient, a call can be made to the patient at the same time every morning. This allows the patient to lead a regular life. In addition, at the time of the automatic medical inquiry, since a video taken in advance is used, there is no need for a staff such as a helper to be waiting at the care center. That is, unmanned driving on the care center side becomes possible, and it is possible to eliminate labor shortage of public health nurses and helpers.

[Procedure amendment 6]

[Document name to be amended] Statement

[Correction target item name] 0046

[Correction method] Change

[Correction contents]

[0046] Finally, a description will be given of the hardware configuration of the personal computer 20 for implementing the present invention. FIG.
It is a hardware block diagram of a personal computer. This personal computer is configured around a CPU (Central Processing Unit) 21. The CPU 21 executes various processes based on the programs stored in the memory 22 and controls various devices connected via the bus 28. Bus 2
The following peripheral devices are connected to 8.

[Procedure amendment 7]

[Document name to be amended] Statement

[Correction target item name] 0051

[Correction method] Change

[Correction contents]

The video capture board 27 converts a video signal sent from the video camera 33 or the control device 31 into digital image data. The converted image data is stored in the storage device 26a.

[Procedure amendment 8]

[Document name to be amended] Statement

[Correction target item name] 0052

[Correction method] Change

[Correction contents]

By executing the automatic inquiry program on the personal computer 20 having such a configuration, an automatic inquiry system using the personal computer 20 can be constructed. In the above description, the case where the automatic inquiry is performed by telephone from the care center side is described. However, the automatic inquiry can be performed by calling the care center from the patient side . In that case, the personal computer 20 on the care center side determines which patient is calling from the patient's house phone number or the like. When a patient is specified, an interview item is determined based on the patient's vital sign data and the like, and an automatic interview is performed. Also in this case, there is no need for a doctor or a helper to be waiting at the care center.

Continuing from the front page (72) Inventor Satoshi Ushiyama 4-1-1, Kamiodanaka, Nakahara-ku, Kawasaki-shi, Kanagawa Prefecture Inside Fujitsu Limited (72) Inventor Minoru 4-1-1, Kamikodanaka, Kambara-danaka, Kawasaki-shi, Kanagawa Prefecture No. Fuji Corporation

Claims (9)

[Claims] 1. An automatic question and answer system for automatically asking a person at a remote place and obtaining an answer from the person, a question display means for displaying the contents of the sent question on a screen, When an answer to the displayed question is input, an answer transmission unit having an answer transmission unit that sends back the input value as an answer to the question, an answerer information holding unit that holds information related to the answerer, Based on the information stored in the respondent information holding means, a question item determining means for determining a question item for each respondent, and at a predetermined time to the answering device used by the respondent to the question item determining means An automatic interrogation system, comprising: an automatic interrogation device having a question and answer means for transmitting a determined question and receiving an answer to the question. 2. An automatic interrogation device for performing a question-and-answer with an answering device installed at a remote place and acquiring an answer to a question, wherein a respondent information holding means for holding information related to a respondent; Item determining means for determining a question item for each respondent based on information stored in the responder information holding means; and determining the question item to the answering device used by the respondent at a predetermined time by the question item determining means. And a question-and-answer means for transmitting an answer to the question and receiving an answer to the question. 3. The respondent information holding means holds information useful for grasping the health status of the respondent, and the question item determination means sets a question item for performing an inquiry to the health status of the respondent. The automatic interrogation device according to claim 2, wherein the automatic interrogation device is determined according to the condition. 4. The automatic questioner according to claim 2, further comprising answer recording means for storing a result of the question and answer performed by said question and answer means as information related to the answerer in said answerer information holding means. apparatus. 5. The automatic interrogation apparatus according to claim 2, further comprising an importance judging means for analyzing a result of the question and answer performed by the question and answer means and judging the importance. 6. A detailed question item determining means for determining a detailed question item according to a result of the question and answer performed by the question and answer means when the importance degree determining means determines that the importance is important; When the discriminating means determines that the question is important, the detailed question item deciding means for transmitting the question determined by the detailed question item deciding means and receiving an answer to the question is further provided. Item 5. The automatic interrogation device according to Item 5. 7. The automatic interrogation apparatus according to claim 4, further comprising a question and answer result display means for displaying a question and answer result on a screen while highlighting the question and answer determined to be important by said importance judgment means. 8. A schedule storage means in which a time at which a question and answer is to be made is set for each respondent, and said question and answer means, when the time set in said schedule storage means is reached, said answer used by said respondent 3. The automatic interrogation device according to claim 2, wherein the inquiry is transmitted to the device. 9. A computer-readable recording medium in which an automatic question program for obtaining an answer to a question is performed by asking a question with an answering device installed in a remote place, and information relating to the answerer is stored. A respondent information holding unit to be held, a question item determining unit that determines a question item for each respondent based on information stored in the respondent information holding unit, and the answer used by the respondent at a predetermined time. A computer-readable recording medium recording an automatic question program, wherein the program causes the computer to function as a question-and-answer unit that transmits the question determined by the question item determination unit to the device and receives an answer to the question.