CN111127828A - Multi-source alarm processing method and device based on unified alarm platform and related equipment - Google Patents
Multi-source alarm processing method and device based on unified alarm platform and related equipment Download PDFInfo
- Publication number
- CN111127828A CN111127828A CN201911407892.6A CN201911407892A CN111127828A CN 111127828 A CN111127828 A CN 111127828A CN 201911407892 A CN201911407892 A CN 201911407892A CN 111127828 A CN111127828 A CN 111127828A
- Authority
- CN
- China
- Prior art keywords
- alarm
- event
- source
- information
- processing
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Classifications
-
- G—PHYSICS
- G08—SIGNALLING
- G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
- G08B21/00—Alarms responsive to a single specified undesired or abnormal condition and not otherwise provided for
-
- G—PHYSICS
- G08—SIGNALLING
- G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
- G08B25/00—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems
Landscapes
- Business, Economics & Management (AREA)
- Emergency Management (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Alarm Systems (AREA)
Abstract
The application discloses a multi-source alarm processing method and device based on a unified alarm platform, a multi-source alarm system and related equipment. Wherein, the method comprises the following steps: acquiring alarm data of a multi-source alarm event; analyzing the alarm data of the multi-source alarm event to obtain alarm information of the multi-source alarm event; and distributing the multi-source alarm event to the corresponding alarm receiving and processing terminal equipment for processing according to the alarm information and the business rule of the multi-source alarm event. The method can obtain the alarm information by obtaining the alarm data of the multi-source alarm event and then analyzing the alarm data, and then the multi-source alarm event is distributed to the corresponding alarm receiving seat or alarm handling seat according to the alarm information and the business rule so that the alarm receiving seat personnel or alarm handling seat personnel can correspondingly process the alarm event.
Description
Technical Field
The present application relates to the field of data processing, and in particular, to a multi-source alarm processing method and apparatus based on a unified alarm platform, a multi-source alarm system, an electronic device, and a computer-readable storage medium.
Background
With the continuous development of communication technology and image technology and the popularization of networks and alarm equipment, people may encounter emergency situations in places such as life or work and need to perform emergency alarm. The general alarm flow is as follows: the user dials the alarm call and alarms through voice communication.
In the related technology, alarm information of different sources is different in access mode, data composition, data format and the like, if the alarm information of each source is accessed into the system, system research and development need to be carried out again aiming at the alarm information of the source, when a plurality of alarm sources occur, the difficulty of data access and storage can be increased, working redundancy is generated, the continuity and the sustainability development of the system are influenced, the alarm cannot be processed in an emergency manner in the first time, and the user experience is poor.
Disclosure of Invention
The present invention has been made to solve at least one of the technical problems of the related art to some extent.
Therefore, the first purpose of the invention is to provide a multi-source alarm processing method based on a unified alarm platform. The method can support the access of multi-source alarm data, thereby improving the alarm information response processing efficiency and reducing the alarm response time.
A second objective of the present application is to provide a multi-source alarm processing apparatus based on a unified alarm platform.
A third object of the present application is to provide a multi-source alarm system.
A fourth object of the present application is to provide an electronic device.
A fifth object of the present application is to propose a computer-readable storage medium.
In order to achieve the above object, an embodiment of a first aspect of the present application provides a multi-source alarm processing method based on a unified alarm platform, where the method includes: acquiring alarm data of a multi-source alarm event; analyzing the alarm data of the multi-source alarm event to obtain alarm information of the multi-source alarm event; and distributing the multi-source alarm event to the corresponding alarm receiving and processing terminal equipment for processing according to the alarm information and the business rule of the multi-source alarm event.
According to the multi-source alarm processing method based on the unified alarm platform, the alarm data of the multi-source alarm event can be obtained, then the alarm data of the multi-source alarm event is analyzed, the alarm information of the multi-source alarm event is obtained, and then the multi-source alarm event is distributed to the corresponding alarm receiving and processing terminal equipment to be processed according to the alarm information and the business rules of the multi-source alarm event. The method can support the access of multi-source alarm data, thereby improving the alarm information response processing efficiency and reducing the alarm response time. .
In order to achieve the above object, an embodiment of a second aspect of the present application provides a multi-source alarm processing apparatus based on a unified alarm platform, the apparatus includes: the alarm data acquisition module is used for acquiring alarm data of the multi-source alarm event; the data analysis module is used for analyzing the alarm data of the multi-source alarm event to obtain the alarm information of the multi-source alarm event; and the alarm condition dispatching module is used for dispatching the multi-source alarm event to the corresponding alarm receiving and processing terminal equipment for processing according to the alarm information and the business rule of the multi-source alarm event.
According to the multi-source alarm processing device based on the unified alarm platform, the alarm data of the multi-source alarm event can be obtained, then the alarm data of the multi-source alarm event is analyzed, the alarm information of the multi-source alarm event is obtained, and then the multi-source alarm event is assigned to the corresponding alarm receiving and processing terminal equipment to be processed according to the alarm information and the business rules of the multi-source alarm event. Therefore, the alarm data of the multi-source alarm event can be obtained through acquisition, then the alarm data is analyzed, alarm information can be obtained, then the multi-source alarm event is distributed to corresponding alarm receiving seats or alarm dealing seats according to the alarm information and the service rules, so that corresponding processing is carried out on the alarm event by the alarm receiving seat personnel or the alarm dealing seat personnel, the processing of the multi-source alarm event can be supported, the data access of the multi-source alarm is improved, the alarm coping processing efficiency is improved, and the user experience is improved.
In order to achieve the above object, a multi-source alarm system according to a third aspect of the present application is provided, including: the multi-source alarm processing device based on the unified alarm platform is disclosed by the embodiment of the second aspect of the application; the alarm terminal equipment is used for alarming the multi-source alarm processing device; and the alarm receiving and processing terminal equipment is used for receiving alarm information of the alarm event dispatched by the multi-source alarm processing device and carrying out corresponding processing on the alarm information.
According to the multi-source alarm system, the alarm terminal equipment can give an alarm to the multi-source alarm processing device, so that the alarm receiving and processing terminal equipment can receive alarm information of the alarm event assigned by the multi-source alarm processing device and correspondingly process the alarm information. The multi-source alarm system can support the processing of multi-source alarm events, and improves the data access of multi-source alarm, so that the alarm response processing efficiency is improved, and the user experience is improved.
To achieve the above object, a fourth aspect of the present application provides an electronic device, including: the multi-source alarm processing method based on the unified alarm platform comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein when the processor executes the computer program, the multi-source alarm processing method based on the unified alarm platform is realized.
In order to achieve the above object, a fifth embodiment of the present application provides a computer-readable storage medium, where the computer program is executed by a processor to implement the unified alarm platform-based multi-source alarm processing method according to the first embodiment of the present application.
Additional aspects and advantages of the present application will be set forth in part in the description which follows and, in part, will be obvious from the description, or may be learned by practice of the present application.
Drawings
The above and/or additional aspects and advantages of the present application will become apparent and readily appreciated from the following description of the embodiments, taken in conjunction with the accompanying drawings of which:
FIG. 1 is a flow diagram of a unified alarm platform based multi-source alarm processing method according to one embodiment of the present application.
FIG. 2 is a flowchart of a multi-source alarm processing method based on a unified alarm platform when the event type of a multi-source alarm event is a first alarm mode according to an embodiment of the present application.
FIG. 3 is a flow diagram of a multi-source alarm processing method based on a unified alarm platform when the event type of a multi-source alarm event is the second alarm mode according to another embodiment of the present application.
FIG. 4 is a schematic structural diagram of a multi-source alarm processing device based on a unified alarm platform according to an embodiment of the present application.
FIG. 5 is a schematic diagram of a multi-source alarm system according to one embodiment of the present application.
FIG. 6 is a schematic structural diagram of an electronic device according to one embodiment of the present application.
Detailed Description
Reference will now be made in detail to embodiments of the present invention, examples of which are illustrated in the accompanying drawings, wherein like or similar reference numerals refer to the same or similar elements or elements having the same or similar function throughout. The embodiments described below with reference to the drawings are illustrative and intended to be illustrative of the invention and are not to be construed as limiting the invention.
FIG. 1 is a flow diagram of a unified alarm platform based multi-source alarm processing method according to one embodiment of the present application. It should be noted that the unified alarm platform-based multi-source alarm processing method in the embodiment of the present application can be applied to the unified alarm platform-based multi-source alarm processing apparatus in the embodiment of the present application, and the apparatus can be applied to a multi-source alarm system, and the multi-source alarm system can be configured on an electronic device. In an embodiment of the present invention, the electronic device may be a PC or a mobile terminal (e.g., a mobile phone, a tablet computer, a PAD, a personal digital assistant, and other hardware devices with various operating systems).
As shown in fig. 1, the multi-source alarm processing method based on the unified alarm platform includes:
and S110, acquiring alarm data of the multi-source alarm event.
Optionally, a service interface capable of providing a unified alarm platform is provided, and multi-source alarm information is accessed to the unified alarm platform according to the service interface, so that the unified alarm platform converts the multi-source alarm information into alarm data of a multi-source alarm event meeting a standardized alarm format.
In the embodiment of the application, the multi-source alarm system can provide service interfaces of a unified alarm platform for various types of alarm terminal equipment, the various types of alarm terminal equipment can upload alarm information through the service interfaces, and then the service interfaces can access the multi-source alarm information uploaded by the various types of alarm terminal equipment to the unified alarm platform, so that the unified alarm platform converts the multi-source alarm information into alarm data of alarm events meeting standardized alarm formats.
Wherein, different service interfaces can be provided for different scenes, such as a voice alarm interface, a short message alarm interface, a fixed telephone alarm interface, an image alarm interface, a video alarm interface, an equipment one-key alarm interface and the like. The image alarm interface can support uploading of a plurality of images, and the video alarm interface can support uploading of a plurality of videos.
The multi-source alarm information can be understood as alarm information collected from different alarm modes. The alarm mode can include but is not limited to fixed-line alarm, mobile phone alarm, short message alarm, video alarm, one-key equipment alarm, social media alarm and the like.
That is to say, multisource alarm system can provide the service interface under the different scenes of unified alarm platform to various alarm terminal equipment, and alarm terminal equipment can upload multisource alarm information to the service interface of unified alarm platform according to self demand, and later service interface inserts the multisource alarm information that alarm terminal equipment uploaded to unified alarm platform to make unified alarm platform convert multisource alarm information into the alarm data of the multisource alarm incident that satisfies standardized alarm format.
For example, the multi-source alarm system can provide service interfaces of a unified alarm platform for alarm terminal equipment under different scenes, the alarm terminal equipment A can input voice 'fire occurs at the south side of the Haihu area Haihu south road A cell' through the service interfaces, and then the service interfaces can access alarm information of 'fire occurs at the south side of the Haihu area Haihu south road A cell' input by the alarm terminal equipment A to the unified alarm platform, so that the unified alarm platform converts the alarm information of 'fire occurs at the south side of the Haihu area Haihu south road A cell' into alarm data of alarm events meeting the standardized alarm format.
For another example, a one-key alarm button can be installed on the alarm terminal device, the one-key alarm button in the alarm terminal device can be clicked, then alarm information can be uploaded through the one-key alarm interface of the device, and the one-key alarm interface of the device accesses the alarm information uploaded by the alarm terminal device to the unified alarm platform, so that the unified alarm platform converts multi-source alarm information into alarm data of alarm events meeting the standardized alarm format.
And S120, analyzing the alarm data of the multi-source alarm event to obtain alarm information of the multi-source alarm event.
In the embodiment of the application, after the alarm data of the multi-source alarm event is obtained, the parameter information of the alarm data of the multi-source alarm event can be extracted to obtain the alarm information of the multi-source alarm event, and then the alarm information of the multi-source alarm event is structured and stored in an associated manner.
The parameter information includes, but is not limited to, an alarm source, an event type, an alarm person name, an alarm number, an alarm address, description content, a picture attachment, an audio attachment, a video attachment, and the like.
The event type refers to multi-source alarm mode (alarm type) classification and comprises a first alarm mode and a second alarm mode; the types of the alarms are different classifications of the alarm receiving and processing industry for the alarms, such as traffic accidents, fire disasters, medical assistance, robbery and the like.
For example, after acquiring alarm data of a multi-source alarm event, wherein the alarm data is that a fire disaster occurs at the south side of a Haihe district Haihe south road A district, parameter information extraction can be performed on the alarm data of the multi-source alarm event, alarm information of the multi-source alarm event can be obtained, wherein the alarm information is an alarm address and description content, and then the alarm address and the description content of the multi-source alarm event are structurally and correlatively stored.
S130, distributing the multi-source alarm event to the corresponding alarm receiving and processing terminal equipment for processing according to the alarm information and the business rule of the multi-source alarm event.
The business rules are formulated according to event types and event levels.
In the embodiment of the present application, different event types may be assigned to the alarm receiving terminal device or directly assigned to the alarm handling terminal device according to the service requirement, for example, a first alarm manner is assigned to the corresponding alarm receiving terminal device, and a second alarm manner is assigned to the corresponding alarm handling terminal device for handling.
In embodiments of the present application, the priority assignment may also be based on event level, for example, the priority assignment of an alarm with a high event level.
In the embodiment of the application, after the alarm information of the multi-source alarm event is obtained, the multi-source alarm event can be dispatched to the corresponding alarm receiving and processing terminal equipment for processing according to the event type and the event grade of the multi-source alarm event and the business rules corresponding to different alarm situation type grades of the alarm receiving and processing system.
That is to say, after the multi-source alarm system obtains the alarm information of the multi-source alarm event, the multi-source alarm event can be allocated to the corresponding alarm receiving seat or alarm handling seat according to the event type and the event grade of the multi-source alarm event and the business rules corresponding to the different alarm type grades of the alarm receiving and handling system, so that the personnel at the alarm receiving seat or the personnel at the alarm handling seat can correspondingly process the alarm event.
In the embodiment of the application, the event types of the multi-source alarm event include, but are not limited to, a first alarm mode and a second alarm mode.
In the embodiment of the application, when the event type of the multi-source alarm event is the first alarm mode, according to the alarm information and the business rules of the multi-source alarm event, the implementation process of assigning the multi-source alarm event to the corresponding alarm receiving and processing terminal device for processing is as follows: the multi-source alarm event can be dispatched to the corresponding alarm receiving terminal equipment according to a first alarm mode and the event grade of the multi-source alarm event and the business rules corresponding to different alarm condition type grades of the alarm receiving and processing system, so that the alarm receiving terminal equipment can record text information and/or record alarm receiving conversation on the multi-source alarm event, wherein the first alarm mode comprises at least one of short message alarm, fixed line alarm and mobile phone alarm. The specific implementation process can refer to the embodiment shown in fig. 2.
In the embodiment of the application, when the event type of the multi-source alarm event is the second alarm mode, according to the alarm information and the business rules of the multi-source alarm event, the implementation process of assigning the multi-source alarm event to the corresponding alarm receiving and processing terminal device for processing is as follows: whether the multi-source alarm event is a real alarm condition can be judged according to the alarm information of the multi-source alarm event, wherein the second alarm mode comprises at least one of video alarm, one-key alarm of equipment and social media alarm, and when the multi-source alarm event is judged to be the real alarm condition, the multi-source alarm event can be dispatched to the corresponding alarm handling terminal equipment to be handled according to the alarm condition type and the event grade of the multi-source alarm event and the business rules corresponding to different alarm condition type grades of the alarm receiving and handling system. The specific implementation process may refer to the embodiment shown in fig. 3.
According to the multi-source alarm processing method based on the unified alarm platform, the alarm data of the multi-source alarm event can be obtained, then the alarm data of the multi-source alarm event is analyzed, the alarm information of the multi-source alarm event is obtained, and then the multi-source alarm event is distributed to the corresponding alarm receiving and processing terminal equipment to be processed according to the alarm information and the business rules of the multi-source alarm event. The method can obtain alarm information by obtaining the alarm data of the multi-source alarm event and then analyzing the alarm data, and then the multi-source alarm event is distributed to the corresponding alarm receiving seat or alarm handling seat according to the alarm information and the business rule, so that the alarm receiving seat personnel or alarm handling seat personnel can correspondingly process the alarm event, the processing of the multi-source alarm event can be supported, the data access of the multi-source alarm is improved, the alarm coping processing efficiency is improved, and the user experience is improved.
FIG. 2 is a flowchart of a multi-source alarm processing method based on a unified alarm platform when the event type of a multi-source alarm event is a first alarm mode according to an embodiment of the present application. The first alarm mode comprises at least one of short message alarm, fixed line alarm and mobile phone alarm. Specifically, as shown in fig. 2, the multi-source alarm processing method based on the unified alarm platform may include:
s210, obtaining alarm data of the multi-source alarm event.
For example, the multi-source alarm system can provide service interfaces of a unified alarm platform under different scenes for alarm terminal equipment, the alarm terminal equipment can input a text that a fire disaster happens to the south side of the south district A of the Haihu Nanlu A of the sea area through the service interfaces, and then the service interfaces can access alarm information of the fire disaster happening to the south side of the south district A of the Haihu Nanlu A of the sea area input by the alarm terminal equipment to the unified alarm platform, so that the unified alarm platform can convert the alarm information of the fire disaster happening to the south side of the south district A of the Haihu Nanlu A of the sea.
And S220, acquiring the event type of the multi-source alarm event.
In the embodiment of the application, the multi-source alarm system can receive multi-source alarm information input by the alarm terminal equipment through the service interface, determine the event type of the multi-source alarm event so as to obtain the event type of the multi-source alarm event and judge whether the event type of the multi-source alarm event is a first alarm mode or not.
For example, the service interface receives alarm information of fire occurrence at the south side of the cell A in Haihu Nanlu, which is input by the text of the alarm terminal device, and the multi-source alarm system can determine that the event type of the alarm event is short message alarm so as to obtain the event type of the alarm event and judge that the event type of the alarm event is a first alarm mode.
S230, the alarm data of the multi-source alarm event can be analyzed to obtain the alarm information of the multi-source alarm event.
For example, after acquiring alarm data of a multi-source alarm event, wherein the alarm data is that a fire disaster occurs at the south side of a Haihe district Haihe south road A district, parameter information extraction can be performed on the alarm data of the multi-source alarm event, alarm information of the multi-source alarm event can be obtained, wherein the alarm information is an alarm address and description content, and then the alarm address and the description content of the multi-source alarm event are structurally and correlatively stored.
And S240, according to the event type of the multi-source alarm event and the event grade of the multi-source alarm event, distributing the multi-source alarm event to corresponding alarm receiving terminal equipment according to the business rules corresponding to different alarm situation type grades of the alarm receiving and processing system.
For example, when the event type of the multi-source alarm event is short message alarm, the multi-source alarm system can dispatch the multi-source alarm event to the corresponding voice alarm receiving terminal device according to the event grades of the short message alarm and the multi-source alarm event and according to the business rules corresponding to different alarm type grades of the alarm receiving and processing system.
And S250, the alarm receiving terminal equipment records text information and/or records alarm receiving calls of the multi-source alarm events.
For example, the voice alarm receiving terminal device receives a multi-source alarm event, and can record text information and/or record an alarm receiving call for the multi-source alarm event.
In the embodiment of the application, after the alarm receiving terminal equipment records the text information and/or records the alarm receiving call of the multi-source alarm event, the text information record and/or the alarm receiving call record can be standardized in data format and stored in data.
According to the multi-source alarm processing method based on the unified alarm platform, the alarm data of the multi-source alarm event can be obtained, the event type of the multi-source alarm event is obtained, the alarm data of the multi-source alarm event is analyzed, the alarm information of the multi-source alarm event is obtained, then the multi-source alarm event is dispatched to the corresponding alarm receiving terminal device according to the event type of the multi-source alarm event and the event grade of the multi-source alarm event and the business rules corresponding to different alarm type grades of the alarm receiving and processing system, and the alarm receiving terminal device carries out text information recording and/or alarm receiving call recording on the multi-source alarm event. The method can support the processing of multi-source alarm events, and improves the data access of multi-source alarm, thereby improving the processing efficiency of alarm response and improving the user experience.
FIG. 3 is a flow diagram of a multi-source alarm processing method based on a unified alarm platform when the event type of a multi-source alarm event is the second alarm mode according to another embodiment of the present application. The second alarm mode comprises at least one of video alarm, one-key equipment alarm and social media alarm. Specifically, as shown in fig. 3, the unified alarm platform-based multi-source alarm processing method may include:
s310, alarm data of the multi-source alarm event are obtained.
For example, the multi-source alarm system can provide service interfaces of the unified alarm platform under different scenes for the alarm terminal equipment, the alarm terminal equipment can upload videos of fire disasters on the south side of the south A cell of the Haihu area Haihu, and then the service interfaces can access the videos of the fire disasters on the south side of the south A cell of the Haihu area Haihu, which are uploaded by the alarm terminal equipment, to the unified alarm platform, so that the unified alarm platform converts the videos of the fire disasters on the south side of the south A cell of the Haihu area Haihu, south area Hai, south area Hai, into alarm data.
And S320, acquiring the event type of the multi-source alarm event.
For example, the service interface receives a video of 'fire disaster happening at south side of a cell A in Haihu area Haihu south road' uploaded by the alarm terminal device, the multi-source alarm system can determine that the event type of the alarm event is video alarm, and acquire the event type of the alarm event.
S330, analyzing the alarm data of the multi-source alarm event to obtain the alarm information of the multi-source alarm event.
For example, after acquiring alarm data of an alarm event, wherein the alarm data is a video of a fire disaster occurring at the south side of the Haihu area Haihu Nanlu A cell, parameter information can be extracted from the alarm data of the alarm event to obtain alarm information of the alarm event, wherein the alarm information is an alarm address and description content, and then the alarm address and the description content of the alarm event are structured and stored in an associated manner.
S340, judging whether the multi-source alarm event is a real alarm condition.
For example, after the alarm information of the multi-source alarm event is obtained, a keyword in the alarm information may be extracted, for example, the alarm condition address is a supermarket in a cell a, so that the server calls a monitoring video related to the supermarket in the cell a, and then determines whether the multi-source alarm event is a real alarm condition.
For another example, after obtaining the alarm information of the multi-source alarm event, the audio recognition engine may detect the sound characteristics of the video in the alarm information of the multi-source alarm event, such as panic sounds like screaming and yelling, or sounds like gun shots and explosions, so that the multi-source alarm system can determine whether the multi-source alarm event is a real alarm.
It should be noted that, in the present application, whether the multi-source alarm event is a real alarm condition can be determined by an operator according to the alarm information; or, whether the multi-source alarm event is a real alarm condition can be judged through program logic; or, whether the multi-source alarm event is a real alarm condition can be judged by a virtual intelligent robot arranged on the electronic equipment according to the alarm information, or a neural network model is established in advance, and whether the multi-source alarm event is a real alarm condition is judged by the neural network model according to the alarm information. This is not a particular limitation of the present application.
And S350, when the multi-source alarm event is judged to be a real alarm, the multi-source alarm event can be dispatched to the corresponding alarm handling terminal equipment for handling according to the alarm type and the event grade of the multi-source alarm event and the business rules corresponding to different alarm type grades of the alarm receiving and handling system.
For example, when the multi-source alarm system judges that the multi-source alarm event is a real alarm, the multi-source alarm event can be dispatched to the corresponding alarm handling terminal equipment for handling according to the event grades of the video alarm and the multi-source alarm event and the business rules corresponding to different alarm type grades of the alarm receiving and handling system.
And S360, storing the multi-source alarm event in a database.
In the embodiment of the application, when the multi-source alarm event is judged to be an invalid alarm condition, the multi-source alarm event can be stored in the database.
According to the multi-source alarm processing method based on the unified alarm platform, the alarm data of the multi-source alarm event are obtained, the event type of the multi-source alarm event is obtained, the alarm data of the multi-source alarm event are analyzed, the alarm information of the multi-source alarm event is obtained, whether the multi-source alarm event is real alarm condition is judged, when the multi-source alarm event is judged to be real alarm condition, the multi-source alarm event can be dispatched to the corresponding alarm handling terminal device to be handled according to the alarm condition type and the event grade of the multi-source alarm event and the business rules corresponding to different alarm condition type grades of the alarm receiving and handling system, and when the multi-source alarm event is judged to be invalid alarm condition, the multi-source alarm event can be stored in the database. The method can support the processing of multi-source alarm events, and improves the data access of multi-source alarm, thereby improving the processing efficiency of alarm response and improving the user experience.
Corresponding to the multi-source alarm processing method based on the unified alarm platform provided by the above embodiments, an embodiment of the present application further provides a multi-source alarm processing device based on the unified alarm platform, and since the multi-source alarm processing device based on the unified alarm platform provided by the embodiment of the present application corresponds to the multi-source alarm processing method based on the unified alarm platform provided by the above embodiments, the implementation manner of the multi-source alarm processing method based on the unified alarm platform is also applicable to the multi-source alarm processing device based on the unified alarm platform provided by the embodiment, and is not described in detail in the embodiment. FIG. 4 is a schematic structural diagram of a multi-source alarm processing device based on a unified alarm platform according to an embodiment of the present application.
As shown in FIG. 4, the unified alarm platform based multi-source alarm processing apparatus 400 may include: an alarm data acquisition module 410, a data parsing module 420, and an alert assignment module 430.
Specifically, the alarm data acquisition module 410 is configured to acquire alarm data for a multi-source alarm event. As an example, the alarm data obtaining module 410 is specifically configured to: providing a service interface of the unified alarm platform; and accessing multi-source alarm information to the unified alarm platform according to the service interface so that the unified alarm platform converts the multi-source alarm information into alarm data of multi-source alarm events meeting a standardized alarm format.
The data analysis module 420 is configured to analyze the alarm data of the multi-source alarm event to obtain the alarm information of the multi-source alarm event. As an example, the data parsing module 420 is specifically configured to: extracting parameters of alarm data of the multi-source alarm event to obtain alarm information of the multi-source alarm event; and structuring and storing the alarm information of the multi-source alarm event in a correlation manner.
The alarm condition assigning module 430 is configured to assign the multi-source alarm event to a corresponding alarm receiving and processing terminal device for processing according to the alarm information and the business rules of the multi-source alarm event. As one example, the alert information includes an event type and an event level; the alert assignment module 430 is specifically configured to: and according to the event type and the event grade of the multi-source alarm event and the business rules corresponding to different alarm condition type grades of the alarm receiving and processing system, distributing the multi-source alarm event to the corresponding alarm receiving and processing terminal equipment for processing.
In an embodiment of the present application, the alert assignment module 430 is specifically configured to: when the event type of the multi-source alarm event is a first alarm mode, according to the event grade of the multi-source alarm event and the business rules corresponding to different alarm type grades of an alarm receiving and processing system, the multi-source alarm event is dispatched to corresponding alarm receiving terminal equipment, so that the alarm receiving terminal equipment carries out text information recording and/or alarm receiving call recording on the multi-source alarm event; the first alarm mode comprises at least one of short message alarm, fixed line alarm and mobile phone alarm; when the event type of the multi-source alarm event is a second alarm mode, judging whether the multi-source alarm event is a real alarm condition according to the alarm information of the multi-source alarm event; the second alarm mode comprises at least one of video alarm, one-key equipment alarm and social media alarm; when the multi-source alarm event is judged to be a real alarm, the multi-source alarm event is dispatched to the corresponding alarm handling terminal equipment for handling according to the alarm type and the event grade of the multi-source alarm event and the business rules corresponding to different alarm type grades of the alarm receiving and handling system.
According to the multi-source alarm processing device based on the unified alarm platform, the alarm data of the multi-source alarm event can be obtained, then the alarm data of the multi-source alarm event is analyzed, the alarm information of the multi-source alarm event is obtained, and then the multi-source alarm event is assigned to the corresponding alarm receiving and processing terminal equipment to be processed according to the alarm information and the business rules of the multi-source alarm event. Therefore, the alarm data of the multi-source alarm event can be obtained through acquisition, then the alarm data is analyzed, alarm information can be obtained, then the multi-source alarm event is distributed to corresponding alarm receiving seats or alarm dealing seats according to the alarm information and the service rules, so that corresponding processing is carried out on the alarm event by the alarm receiving seat personnel or the alarm dealing seat personnel, the processing of the multi-source alarm event can be supported, the data access of the multi-source alarm is improved, the alarm coping processing efficiency is improved, and the user experience is improved.
In order to realize the embodiment, the application also provides a multi-source alarm system.
FIG. 5 is a schematic diagram of a multi-source alarm system according to one embodiment of the present application. As shown in fig. 5, the multi-source alarm system 500 includes:
the multi-source alarm processing device 400 based on the unified alarm platform is described in any of the above embodiments.
And the alarm terminal equipment 510 is used for giving an alarm to the multi-source alarm processing device.
The alarm receiving and processing terminal device 520 is configured to receive alarm information of the alarm event assigned by the multi-source alarm processing apparatus, and perform corresponding processing on the alarm information.
According to the multi-source alarm system, the alarm terminal equipment can give an alarm to the multi-source alarm processing device, so that the alarm receiving and processing terminal equipment can receive alarm information of the alarm event assigned by the multi-source alarm processing device and correspondingly process the alarm information. The multi-source alarm system can support the processing of multi-source alarm events, and improves the data access of multi-source alarm, so that the alarm response processing efficiency is improved, and the user experience is improved.
In order to implement the above embodiments, the present application further provides an electronic device.
FIG. 6 is a schematic structural diagram of an electronic device according to one embodiment of the present application. As shown in fig. 6, the electronic device 600 includes: the system comprises a memory 610, a processor 620 and a computer program 630 stored on the memory 610 and capable of running on the processor 620, wherein when the processor 620 executes the computer program 630, the unified alarm platform-based multi-source alarm processing method according to any one of the embodiments is realized.
In order to implement the foregoing embodiments, the present application further provides a computer-readable storage medium, where the computer program is executed by a processor to implement any one of the multi-source alarm processing methods based on a unified alarm platform.
In the description herein, reference to the description of the term "one embodiment," "some embodiments," "an example," "a specific example," or "some examples," etc., means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the application. In this specification, the schematic representations of the terms used above are not necessarily intended to refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples. Furthermore, various embodiments or examples and features of different embodiments or examples described in this specification can be combined and combined by one skilled in the art without contradiction.
Any process or method descriptions in flow charts or otherwise described herein may be understood as representing modules, segments, or portions of code which include one or more executable instructions for implementing specific logical functions or steps of the process, and the scope of the preferred embodiments of the present application includes other implementations in which functions may be executed out of order from that shown or discussed, including substantially concurrently or in reverse order, depending on the functionality involved, as would be understood by those reasonably skilled in the art of the present application.
The logic and/or steps represented in the flowcharts or otherwise described herein, e.g., an ordered listing of executable instructions that can be considered to implement logical functions, can be embodied in any computer-readable medium for use by or in connection with an instruction execution system, apparatus, or device, such as a computer-based system, processor-containing system, or other system that can fetch the instructions from the instruction execution system, apparatus, or device and execute the instructions. For the purposes of this description, a "computer-readable medium" can be any means that can contain, store, communicate, propagate, or transport the program for use by or in connection with the instruction execution system, apparatus, or device. More specific examples (a non-exhaustive list) of the computer-readable medium would include the following: an electrical connection (electronic device) having one or more wires, a portable computer diskette (magnetic device), a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber device, and a portable compact disc read-only memory (CDROM). Additionally, the computer-readable medium could even be paper or another suitable medium upon which the program is printed, as the program can be electronically captured, via for instance optical scanning of the paper or other medium, then compiled, interpreted or otherwise processed in a suitable manner if necessary, and then stored in a computer memory.
It should be understood that portions of the present application may be implemented in hardware, software, firmware, or a combination thereof. In the above embodiments, the various steps or methods may be implemented in software or firmware stored in memory and executed by a suitable instruction execution system. For example, if implemented in hardware, as in another embodiment, any one or combination of the following techniques, which are known in the art, may be used: a discrete logic circuit having a logic gate circuit for implementing a logic function on a data signal, an application specific integrated circuit having an appropriate combinational logic gate circuit, a Programmable Gate Array (PGA), a Field Programmable Gate Array (FPGA), or the like.
It will be understood by those skilled in the art that all or part of the steps carried by the method for implementing the above embodiments may be implemented by hardware related to instructions of a program, which may be stored in a computer readable storage medium, and when the program is executed, the program includes one or a combination of the steps of the method embodiments.
In addition, functional units in the embodiments of the present application may be integrated into one processing module, or each unit may exist alone physically, or two or more units are integrated into one module. The integrated module can be realized in a hardware mode, and can also be realized in a software functional module mode. The integrated module, if implemented in the form of a software functional module and sold or used as a stand-alone product, may also be stored in a computer readable storage medium.
The storage medium mentioned above may be a read-only memory, a magnetic or optical disk, etc. Although embodiments of the present application have been shown and described above, it is understood that the above embodiments are exemplary and should not be construed as limiting the present application, and that variations, modifications, substitutions and alterations may be made to the above embodiments by those of ordinary skill in the art within the scope of the present application.
Claims (13)
1. A multi-source alarm processing method based on a unified alarm platform is characterized by comprising the following steps:
acquiring alarm data of a multi-source alarm event;
analyzing the alarm data of the multi-source alarm event to obtain alarm information of the multi-source alarm event;
and according to the alarm information and the business rules of the multi-source alarm event, assigning the multi-source alarm event to corresponding alarm receiving and processing terminal equipment for processing.
2. The method of claim 1, wherein obtaining alarm data for a multi-source alarm event comprises:
providing a service interface of the unified alarm platform;
and accessing multi-source alarm information to the unified alarm platform according to the service interface so that the unified alarm platform converts the multi-source alarm information into alarm data of multi-source alarm events meeting a standardized alarm format.
3. The method of claim 1, wherein analyzing the alarm data of the multi-source alarm incident to obtain the alarm information of the multi-source alarm incident comprises:
extracting parameters of alarm data of the multi-source alarm event to obtain alarm information of the multi-source alarm event;
and structuring and storing the alarm information of the multi-source alarm event in a correlation manner.
4. The method of claim 1, wherein the alert information includes an event type and an event rating; according to the alarm information and the business rules of the multi-source alarm event, the multi-source alarm event is allocated to a corresponding alarm receiving and processing terminal device for processing, and the method comprises the following steps:
and according to the event type and the event grade of the multi-source alarm event and the business rules corresponding to different alarm condition type grades of the alarm receiving and processing system, distributing the multi-source alarm event to the corresponding alarm receiving and processing terminal equipment for processing.
5. The method of claim 4, wherein assigning the multi-source alarm event to a corresponding alarm receiving and processing terminal device for handling according to the event type and the event grade of the multi-source alarm event and the business rule corresponding to different alarm type grades of an alarm receiving and processing system comprises:
when the event type of the multi-source alarm event is a first alarm mode, according to the event grade of the multi-source alarm event and the business rules corresponding to different alarm type grades of an alarm receiving and processing system, the multi-source alarm event is dispatched to corresponding alarm receiving terminal equipment, so that the alarm receiving terminal equipment carries out text information recording and/or alarm receiving call recording on the multi-source alarm event; the first alarm mode comprises at least one of short message alarm, fixed line alarm and mobile phone alarm;
when the event type of the multi-source alarm event is a second alarm mode, judging whether the multi-source alarm event is a real alarm condition according to the alarm information of the multi-source alarm event; the second alarm mode comprises at least one of video alarm, one-key equipment alarm and social media alarm;
when the multi-source alarm event is judged to be a real alarm, the multi-source alarm event is dispatched to the corresponding alarm handling terminal equipment for handling according to the alarm type and the event grade of the multi-source alarm event and the business rules corresponding to different alarm type grades of the alarm receiving and handling system.
6. The utility model provides a multisource alarm processing apparatus based on unified alarm platform which characterized in that includes:
the alarm data acquisition module is used for acquiring alarm data of the multi-source alarm event;
the data analysis module is used for analyzing the alarm data of the multi-source alarm event to obtain the alarm information of the multi-source alarm event;
and the alarm condition dispatching module is used for dispatching the multi-source alarm event to the corresponding alarm receiving and processing terminal equipment for processing according to the alarm information and the business rule of the multi-source alarm event.
7. The apparatus according to claim 6, wherein the alarm data acquisition module is specifically configured to:
providing a service interface of the unified alarm platform;
and accessing multi-source alarm information to the unified alarm platform according to the service interface so that the unified alarm platform converts the multi-source alarm information into alarm data of multi-source alarm events meeting a standardized alarm format.
8. The apparatus of claim 6, wherein the data parsing module is specifically configured to:
extracting parameters of alarm data of the multi-source alarm event to obtain alarm information of the multi-source alarm event;
and structuring and storing the alarm information of the multi-source alarm event in a correlation manner.
9. The apparatus of claim 6, wherein the alert information includes an event type and an event rating; the alert assignment module is specifically configured to: and according to the event type and the event grade of the multi-source alarm event and the business rules corresponding to different alarm condition type grades of the alarm receiving and processing system, distributing the multi-source alarm event to the corresponding alarm receiving and processing terminal equipment for processing.
10. The apparatus of claim 9, wherein the alert assignment module is specifically configured to:
when the event type of the multi-source alarm event is a first alarm mode, according to the event grade of the multi-source alarm event and the business rules corresponding to different alarm type grades of an alarm receiving and processing system, the multi-source alarm event is dispatched to corresponding alarm receiving terminal equipment, so that the alarm receiving terminal equipment carries out text information recording and/or alarm receiving call recording on the multi-source alarm event; the first alarm mode comprises at least one of short message alarm, fixed line alarm and mobile phone alarm;
when the event type of the multi-source alarm event is a second alarm mode, judging whether the multi-source alarm event is a real alarm condition according to the alarm information of the multi-source alarm event; the second alarm mode comprises at least one of video alarm, one-key equipment alarm and social media alarm;
when the multi-source alarm event is judged to be a real alarm, the multi-source alarm event is dispatched to the corresponding alarm handling terminal equipment for handling according to the alarm type and the event grade of the multi-source alarm event and the business rules corresponding to different alarm type grades of the alarm receiving and handling system.
11. A multi-source alarm system, comprising:
the unified alarm platform based multi-source alarm processing apparatus of any of claims 6 to 10;
the alarm terminal equipment is used for alarming the multi-source alarm processing device;
and the alarm receiving and processing terminal equipment is used for receiving alarm information of the alarm event dispatched by the multi-source alarm processing device and carrying out corresponding processing on the alarm information.
12. An electronic device, comprising: the multi-source alarm processing method based on the unified alarm platform comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein when the processor executes the computer program, the multi-source alarm processing method based on the unified alarm platform is realized according to any one of claims 1 to 5.
13. A computer-readable storage medium, on which a computer program is stored, which, when executed by a processor, implements the unified alarm platform based multi-source alarm processing method of any of claims 1 to 5.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201911407892.6A CN111127828A (en) | 2019-12-31 | 2019-12-31 | Multi-source alarm processing method and device based on unified alarm platform and related equipment |
| PCT/CN2020/141814 WO2021136457A1 (en) | 2019-12-31 | 2020-12-30 | Multi-source alarm handling method and apparatus based on unified alarm platform, and related device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201911407892.6A CN111127828A (en) | 2019-12-31 | 2019-12-31 | Multi-source alarm processing method and device based on unified alarm platform and related equipment |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN111127828A true CN111127828A (en) | 2020-05-08 |
Family
ID=70506168
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201911407892.6A Pending CN111127828A (en) | 2019-12-31 | 2019-12-31 | Multi-source alarm processing method and device based on unified alarm platform and related equipment |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN111127828A (en) |
| WO (1) | WO2021136457A1 (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2021136457A1 (en) * | 2019-12-31 | 2021-07-08 | 清华大学 | Multi-source alarm handling method and apparatus based on unified alarm platform, and related device |
| CN114501502A (en) * | 2022-02-10 | 2022-05-13 | 中盈优创资讯科技有限公司 | Alarm normalization method and device for 5G core network equipment |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20060025657A1 (en) * | 1999-06-23 | 2006-02-02 | Rosenfeld Brian A | System and method for providing continuous, expert network care services from a remote location(s) to geographically dispersed healthcare locations |
| CN104301667A (en) * | 2014-09-03 | 2015-01-21 | 北京中电兴发科技有限公司 | Multifunctional alarm situation handling method and system |
| CN104850946A (en) * | 2015-05-06 | 2015-08-19 | 智慧城市信息技术有限公司 | Emergency event distribution method, device and system |
| CN106504490A (en) * | 2016-10-31 | 2017-03-15 | 深圳辉锐天眼科技有限公司 | A kind of alarm method that is quickly received a crime report based on support warning device place property under interconnected network mode |
| CN107748786A (en) * | 2017-10-27 | 2018-03-02 | 南京西三艾电子系统工程有限公司 | Alert big data management system |
Family Cites Families (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107454275B (en) * | 2017-07-05 | 2019-08-13 | 北京辰安信息科技有限公司 | A kind of processing method and its system of warning message |
| CN107426303B (en) * | 2017-07-05 | 2020-12-04 | 北京辰安信息科技有限公司 | Information processing method and device |
| CN109754355A (en) * | 2017-11-06 | 2019-05-14 | 北京航天长峰科技工业集团有限公司 | It is a kind of based on background information joint investigation malice alarm identification and method for early warning |
| CN107944758A (en) * | 2017-12-15 | 2018-04-20 | 武汉虹信技术服务有限责任公司 | A kind of intelligence alert processing method and system |
| US11409816B2 (en) * | 2017-12-19 | 2022-08-09 | Motorola Solutions, Inc. | Methods and systems for determining an action to be taken in response to a user query as a function of pre-query context information |
| CN111127828A (en) * | 2019-12-31 | 2020-05-08 | 清华大学 | Multi-source alarm processing method and device based on unified alarm platform and related equipment |
-
2019
- 2019-12-31 CN CN201911407892.6A patent/CN111127828A/en active Pending
-
2020
- 2020-12-30 WO PCT/CN2020/141814 patent/WO2021136457A1/en active Application Filing
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20060025657A1 (en) * | 1999-06-23 | 2006-02-02 | Rosenfeld Brian A | System and method for providing continuous, expert network care services from a remote location(s) to geographically dispersed healthcare locations |
| CN104301667A (en) * | 2014-09-03 | 2015-01-21 | 北京中电兴发科技有限公司 | Multifunctional alarm situation handling method and system |
| CN104850946A (en) * | 2015-05-06 | 2015-08-19 | 智慧城市信息技术有限公司 | Emergency event distribution method, device and system |
| CN106504490A (en) * | 2016-10-31 | 2017-03-15 | 深圳辉锐天眼科技有限公司 | A kind of alarm method that is quickly received a crime report based on support warning device place property under interconnected network mode |
| CN107748786A (en) * | 2017-10-27 | 2018-03-02 | 南京西三艾电子系统工程有限公司 | Alert big data management system |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2021136457A1 (en) * | 2019-12-31 | 2021-07-08 | 清华大学 | Multi-source alarm handling method and apparatus based on unified alarm platform, and related device |
| CN114501502A (en) * | 2022-02-10 | 2022-05-13 | 中盈优创资讯科技有限公司 | Alarm normalization method and device for 5G core network equipment |
| CN114501502B (en) * | 2022-02-10 | 2024-01-05 | 中盈优创资讯科技有限公司 | Alarm normalization method and device for 5G core network equipment |
Also Published As
| Publication number | Publication date |
|---|---|
| WO2021136457A1 (en) | 2021-07-08 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US10785610B2 (en) | Event-based responder dispatch | |
| US20040263314A1 (en) | System and method for enhancing security applications | |
| CN105513361A (en) | Traffic warning method and system based on Internet | |
| CN111274340B (en) | Method, equipment and storage medium for monitoring and processing people stream density | |
| CN107977823A (en) | Accident treating method and apparatus | |
| US9569467B1 (en) | Intelligent news management platform and social network | |
| US11934937B2 (en) | System and method for detecting the occurrence of an event and determining a response to the event | |
| CN111127828A (en) | Multi-source alarm processing method and device based on unified alarm platform and related equipment | |
| KR20210042860A (en) | Method, device and system for outputting information | |
| CN101511003B (en) | Method for implementing alarm condition report combining video monitoring system and command scheduling system | |
| CN112214637A (en) | Data storage method applied to smart community | |
| CN113066495B (en) | Help seeking method, device, storage medium, and computer program product | |
| US20230421659A1 (en) | Publish and subscribe call center architecture | |
| US20230078210A1 (en) | Method and system for asynchronous reporting of emergency incidents | |
| CN112383589B (en) | Data processing method and device for management system in mobile test vehicle | |
| CN113342978A (en) | City event processing method and device | |
| US11394827B1 (en) | Device communication from public safety answering point to sensor | |
| US11463583B1 (en) | Device communication with public safety answering point | |
| CN112950077A (en) | Parking lot customer service providing method and related equipment | |
| Jasso et al. | Prediction of 9-1-1 call volumes for emergency event detection | |
| US20220377282A1 (en) | Automated correlation of media data to events | |
| WO2023073857A1 (en) | Notification device, notification method, and program | |
| WO2017052498A1 (en) | Event-based responder dispatch | |
| CN116775892A (en) | Method and related device for establishing a rational map | |
| CN115641217A (en) | System for fast settlement and fast settlement of traffic accident |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20200508 |
|
| RJ01 | Rejection of invention patent application after publication |