CN103400054A - Computer-assisted psychological consulting automatic question-answering robot system - Google Patents

Computer-assisted psychological consulting automatic question-answering robot system Download PDF

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CN103400054A
CN103400054A CN2013103785381A CN201310378538A CN103400054A CN 103400054 A CN103400054 A CN 103400054A CN 2013103785381 A CN2013103785381 A CN 2013103785381A CN 201310378538 A CN201310378538 A CN 201310378538A CN 103400054 A CN103400054 A CN 103400054A
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psychological
psychological consultation
answer
robot system
consulting
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刘远超
马明辉
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Harbin Institute of Technology
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Harbin Institute of Technology
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Abstract

The invention discloses a computer-assisted psychological consulting automatic question-answering robot system and relates to a robot system for psychological consulting. The system aims to solve the problems that existing adjuvant therapy equipment of psychological consultants is incapable of working independently, feeding consultation back and monitoring in real time, feeding consulting results back timely and building psychological consulting files of the whole process of the consulting therapy and is not strong in expansibility. According to the system, a psychological consulting question feature extraction module is used for extracting key features of psychological consulting questions input by users; a dialogue control logic module is used for reading and processing the extracted key features and giving a candidate answer set; a knowledge base of the robot system is used for storing answers of the psychological consulting questions; a dialogue historical analysis module is used for analyzing the dialogue history of the psychological consulting users; an answering management module is used for giving a best psychological consulting answer according to the dialogue history; and an answering generating module is used for outputting the best answer and storing the answer into a dialogue journal. The system disclosed by the invention is used for assisting the psychological consulting.

Description

Area of computer aided psychological consultation automatic question answering robot system
Technical field
The present invention relates to a kind of robot system for psychological consultation, relate to psychological consultation robot software Technical Development Area.
Background technology
Along with the increase of social diversity and life stress, people's psychological problems, mental hygiene and the social concern of bringing thereof and other problems more and more cause people's attention.In psychological consultation, there is having its source in of quite a few psychological problems to lack scientific and effective mental communication channel, lack the communication method of science and pour out object and to the passive view of problem etc.That is to say, the psychology of this class psychological consultation object is substantially healthy,, without significantly psychomachy, substantially conforms.And the purpose of its consulting is in order to be familiar with more objectively oneself, and exploitation potential improves study and the quality of living; Perhaps in life, study, worry is arranged, how consulting removes psychology puzzlement, alleviates psychological pressure, improves adaptive faculty, as for leaving father and mother, living and lack the self-care ability anxiety, inharmonious and worried for interpersonal relation, be absorbed in failure in love painful and be difficult to extricate oneself etc.
Carrying out effectively enough the communication with shrink or psychologist is a kind of effective decompression and the mood approach of releiving.Still there is a big difference (China psychologist proportion is 4/10000ths left and right, and every 100 people of developed country just have 1 psychologist) for the medibank environment of present China and developed country.In addition, the human psychology consultant expert can not provide the mental assistance service in 24 hours, and expensive expense also makes us hanging back.Prior art does not provide can be for the robot of psychological consultation.
Summary of the invention
The present invention is in order to solve existing psychologist's supplemental treatment equipment, existence can not work alone, can't the Real-time Feedback consulting and and monitoring and can not feed back the consulting result in good time, can not set up the psychological consultation archives of consulting treatment overall process, the problem that extendability is not strong, a kind of area of computer aided psychological consultation automatic question answering robot system is proposed.
The present invention solves the problems of the technologies described above the technical scheme of taking to be:
A kind of area of computer aided psychological consultation automatic question answering robot system, described robot system comprises:
Human-computer interaction module: be used for providing information, the user is according to information input psychological consultation problem;
Psychological consultation problem characteristic extraction module: be used for the psychological consultation problem of user's input is carried out morphology, syntactic analysis, and extract key feature;
Dialogue steering logic module: be used for reading and processing the key feature of extraction, described steering logic module is by the knowledge base of retrieval analysis robot system, and contrast user's customized information content, provides the candidate and answers set;
The knowledge base of robot system: be used for storage psychological consultation problem answers;
Conversation history analysis module: the conversation history that is used for analysis and psychological consultation user;
Answer administration module: be used for providing according to conversation history the psychological consultation answer an of the best;
Answer generation module: be used for this best answers output, and deposit conversation log in.
The present invention has following beneficial effect:
The present invention can independently use, or with psychologist, complements each other, and makes up to a certain extent the deficiency of psychological consultation mechanism.The chat talk is a kind of very important exchange and conmmunication mode, be conducive to increase temperament and interest, unfold individual character, promote the communication experience, ease off the pressure, make the helps such as the convenient acquired information easily of people, sympathy, support, suggestion, sincere advice, and play psychologically dredge oppressive, lead off and loosen mood, obtain effect such as comfort grade.And can Real-time Feedback consulting and monitoring and the result of feedback consulting in good time, set up consulting treatment overall process psychological consultation archives, extendability strong.The present invention obtains a large amount of psychological consultation question and answer to reaching the psychological consultation example, therefrom extract metastable, reliable knowledge, build the auxiliary question and answer robot system of computing machine psychological consultation, thereby the convenient acquired information easily of people, sympathy, support, suggestion, sincere advice etc. are helped and psychological comfort, the auxiliary support of the background informations such as user society, family, emotion is provided for professional shrink simultaneously under certain condition.
The contextual factors such as wherein society of high spot reviews of the present invention, family, by abundant excavation and a large amount of network Ask-Answer Community language materials of utilizing the modern society network to produce, explore the design interactive, the content of the medelling in traditional psychological consultation is refined and used computer realization.Related psychological consultation is the consulting of non-obstacle, lays particular emphasis on the problem answering questions, is a kind of social assistance measure of early prevention intervention, and its consulting object psychology is substantially healthy.Under certain condition, the system that the present invention relates to and user's intersection record also can be used for the psychological consultation doctor and understand visitor's social background information, thus the auxiliary psychotherapy scheme of formulating.
Its original intention of the present invention is, development counseling, health consulting are actually that everyone needs.The robot that carries out dangerous work, the strong work of repeatability with other auxiliary mankind is similar, computer problem answer system can play some complementary effects, the unique advantages such as it can be by a large amount of knowledge base, retrieval fast, the real time service of accumulation, maintain secrecy, real time service, Fast Learning, cost are low, carry out elementary and complementary Intelligence consulting service, and assist the human expert to carry out the part previous work.We find, for the psychological consultation field that solves based on problem, and identical or extremely similar problem (case), its answer is often consistent or extremely similar.This is to inspire to carry out one of power that carries out based on the example corpus area of computer aided psychologist program design.
In addition, by to a large amount of, carry out integrated, the robot conversational system of developing that skims the cream off milk from different mankind's psychological consultation doctors and expert's dialogue language material and also can overcome to a great extent the deficiency of single expert knowledge structure, thereby strengthen the attractive force of this type systematic.
From a business perspective, the robot conversational system that the renowned companies such as apple, Tengxun release, caused users' very big enthusiasm as Siri, little Q etc., and this industry is breeding great business opportunity and researching value.Robot psychological counseling system towards specific group can be converted into rapidly commercial value, as the various services towards specific groups such as the elderlys, will have the great market space.The platforms such as mobile phone, humanoid robot can be installed or be integrated in to robot psychological consultation conversational system also.
Description of drawings
Fig. 1 is the system general structure schematic diagram of area of computer aided psychological consultation automatic question answering robot system of the present invention; Fig. 2 is the P-XML storage organization of the knowledge base of robot system; Fig. 3 is dialogue steering logic structural drawing (structural drawing of dialogue steering logic module).
Embodiment
Embodiment one: as shown in Figures 1 to 3, the described a kind of area of computer aided psychological consultation automatic question answering robot system of present embodiment comprises:
Human-computer interaction module: be used for providing information, the user is according to information input psychological consultation problem;
Psychological consultation problem characteristic extraction module: be used for the psychological consultation problem of user's input is carried out morphology, syntactic analysis, and extract key feature;
Dialogue steering logic module: be used for reading and processing the key feature of extraction, described steering logic module is by the knowledge base of retrieval analysis robot system, and contrast user's customized information content, provides the candidate and answers set;
The knowledge base of robot system: be used for storage psychological consultation problem answers;
Conversation history analysis module: the conversation history that is used for analysis and psychological consultation user;
Answer administration module: be used for providing according to conversation history the psychological consultation answer an of the best;
Answer generation module: be used for this best answers output, and deposit conversation log in.
As shown in Figure 1, the process that realizes psychological consultation of area of computer aided psychological consultation automatic question answering robot system is as follows: 1) system provides prompting; 2) user inputs problem; 3) system is carried out morphology, syntactic analysis to user's input, and extracts key feature; 4) then transfer to steering logic (control logic) resume module of system; 5) the steering logic module is passed through the retrieval analysis system knowledge base, and contrast user's the contents such as customized information, provides the candidate and answers set; 6) systematic analysis and this user's conversation history; 7) on this basis, the answer administration module of system provides the answer an of the best; 8) the answer generation module is exported this best answers, and deposits conversation log in.
Embodiment two: as shown in Figure 2, the described knowledge base of present embodiment is to adopt the P-XML memory mechanism as storage and information retrieval and the automatic carrier of processing.Other composition and annexation are identical with embodiment one.
Embodiment three: as shown in Figure 2, in the described P-XML memory mechanism of present embodiment,
Keyword abstraction method is: extract noun, verb, interrogative and verb in input natural language statement, filter out other word;
The abstracting method of the semantic expansion of keyword is, utilizes and knows that net expands keyword, forms expanded keyword;
The index of knowledge base generates and adopts the Lucene index to generate.Other composition and annexation are identical with embodiment two.
Embodiment four: as shown in Figure 2, in the described P-XML memory mechanism of present embodiment, the abstracting method of the word string sequence of described knowledge base is to extract noun, verb, interrogative and verb in input natural language statement, and increase the succession information between word.Other composition and annexation are identical with embodiment three.
Embodiment five: with reference to shown in Figure 3, the described a kind of area of computer aided psychological consultation automatic question answering robot system of present embodiment, the concrete control procedure of its dialogue steering logic module is: the prompting user inputs problem; And according to user's input message and the knowledge base in system, compare, particularly identify the customized information in customer problem, and select the answer output corresponding with its customized information from knowledge base.Other composition and annexation and embodiment one, two, three or four identical
Denoising examination, the storage and management of embodiment 1, psychological consultation case language material:
Utilize the web crawlers technology, some online psychological counselings website of setting is crawled automatically.At present domesticly provide this online psychological consultation service Websites quantity numerous, treat (http://www.xinli18.com), Chinese psychological consultation net (http://www.wmzchina.com) etc. as Chinese psychological consultation net (http://www.xlzx.com/), psychology, the source that obtains as language material.
Sincerely take psychology, chat website as example, have been found that visitor's problem of suitable type has certain repeatability,, although its answer is had nothing in common with each other, also have larger similarity.Therefore, above-mentioned channel is extensively being collected on basis, can obtained more sufficient stock of knowledge source.
Download language material and need to, through removing the steps such as HTML mark, text extraction, noise extraction, obtain the TXT formatted file.The language material of separate sources need to be sorted out and processes and store, and adopts the SVM(support vector machine) classification and the increment classification of carrying out text process.
Embodiment 2, psychological consultation question and answer are to semantic association and answer quality assessment:
By as seen lot of examples is analyzed, the problem that the visitor pays close attention to is broadly divided into two classes: the one, and more public problem, the simple sentence as " how processing mother-in-law and daughter-in-law's relation ", " how just handling mother-in-law and daughter-in-law's relation well "; The 2nd, introduce self actual conditions, wish can to and answer (user may once provide, also likely by mutual, introduction gradually).In order to improve the intelligent of system, the present invention extracts the critical mode of problem, and what mainly carry out here is case and situation coupling.Therefore the sentence level framework mode is more effective.
Such as: if the framework that the problem in certain knowledge base can be extracted is: " proposing to say good-bye ", " in compatibility of temperament " etc.These framework factors are to determine the key factor of visitor's problem., if the problem that the visitor proposes and this framework coincide, can think that its problem is roughly similar.If system can retrieve very similar case (with the similar circumstances of visitor), and through processing, result is returned to the user, just can meet to a certain extent its requirement.
1), the key word information in the extraction problem method that adopts comprises:; 2) the keyword sequence pattern in, extraction problem; 3) word that front two kinds of methods is extracted carries out semantic extension.Wherein keyword refers to important key message, as " mother-in-law and daughter-in-law's relation ", " failure in love ", is all important key word information; The keyword sequence pattern can capture important information, particularly some circumstances of user's statement.For example have online friend's problem to start to be " also this continuation of my this section marriage? I am good vast and hazy * * * * * * * ", then specifically stated the particular problem of oneself, need to catch similar " marriage is this continuation also " such key message here.Semantic extension is to consider the diversity of Expression of language and synonym phenomenon.Semantic extension is intended adopting and is known net (HOWNET) as expander tool,, for given word, knows that the conceptual field technology of net provides API can obtain its synonym, related term etc.
Wherein word sequence extraction algorithm and semantic extension algorithm are as follows respectively:
Algorithm 1: word sequence abstracting method
Input: keyword set S
Output: the word sequence S set ', the form of each element wherein is<keyword, keyword 〉
Start
1) be written into problem and keyword set S
2) problem is carried out lexical analysis, obtain all interdependent syntaxes pair
3) for each syntax to P
4), if syntax is the subset of keyword set S to each word in P, P is put into S '
5) finish
Algorithm 2: keyword abstraction expansion algorithm
Input: keyword set S
Output: semantic extension set of words S '
Start
1) be written into synonym word woods and all keywords;
2) for each keyword W,
A) retrieve W in synonym word woods,
B), if find, obtain the entry that has synonymy with w;
C) these synonyms are put into semantic extension set of words S '
Finish
, for visitor's customized information extraction work, can, for every kind of particular type problem, design some corresponding grooves, and insert after collection.Meaning is can contain in each visitor's problem the customized information of its particular problem.And also have in answer, if not corresponding, could impact effect.
In addition, need artificial answer to the online psychological counseling website to mark filtration.Give and Positive evaluation or the higher answer of text quality for the visitor, give and higher score value, and give and preferential recommendation.
Embodiment 3, the design of P-XML storage system:
As previously mentioned, the XML memory module of using in the external well-known robot such as ALICE conversational system and the application that is not suitable for this project, for this reason, medical practice and the background informations such as society, family, emotion with reference to common psychological consultation, the present invention has designed a brand-new XML memory mechanism, called after P-XML, its basic structure as shown in Figure 2.In Fig. 2, comprised the as far as possible comprehensively key message that extracts from psychological consultation question and answer centering, as keyword, entity word, high frequency words, field descriptor, customized information etc.The related information (this related information can by the cosine similarity acquisition between calculating both) that has particularly comprised answer and problem in the knowledge base, this will help to improve the answer quality of robot conversational system, for example: if for user's input, by chance can retrieve the entry that meets fully in storehouse, can directly export answer, otherwise, can provide the answer of macroscopic view relatively.
The dispatching algorithm of embodiment 4, dialogue dominant logic:
Fig. 3 has provided the overall scheduling flow figure of dialogue steering logic.Following Algorithm3 and Algorithm4 have tentatively provided respectively the primary design of problem coupling and answer selection algorithm.In addition, also related to customized information in Fig. 3, this mainly refers to user's the information such as sex, age, marriage, social relationships.The present invention has constructed small-sized social information's ontology knowledge storehouse that is directed to this, is used for the corresponding customized information of aid identification, thereby improves the service quality of dialogue.
Algorithm 3 problem matching process
Start
(1) user inputs problem Q;
(2) search problem Q from the index of constructing in advance, obtain to return results set RS1;
(3) for the some R1 of record that come front in RS1
A) the similarity sim1 between calculating R1 and Q;
B) the expansion semantic similarity sim2 between calculating R1 and Q;
C) if sim1 greater than threshold value T1 or sim2 greater than threshold value T2, enter the answer administration module, and obtain answer set R1, then according to algorithm 2, obtain candidates' answer
D) otherwise, provide the prompting of " can not answer "
Algorithm 4 answer systems of selection
Start
1) user inputs problem Q
2) system extracts speaker role S from Q, and customized information;
3) use Q to obtain best matched record R from the index of knowledge base;
4), for the problem Q ' of each coupling in R, test following condition:
A) (condition 1) extracts the user role S ' in Q ', and checks whether it is consistent with S;
B) (condition 2) extracts the characterization information in Q ', and check its whether with Q in consistent;
C) for each the answer A ' in Q
If i. information with no personalization in A ', directly put into the candidate with A ' and answer list;
If ii. in A ', customized information is arranged, and the test result of above-mentioned condition 1 and condition 2 is true, A ' directly put into the candidate and answers list;
Finish
In addition, the dialogue management technology promotes its anthropomorphic effect: A, current state judgement location and scheduler by following means.Judge current should asking or answer; B, greeting dialogue commonly used storehouse build.Initiatively welcome as robot; The common knowledge storehouse (as age, name, sex etc.), the question and answer storehouse of C, a self information of structure; Robot resume storehouse.D, build in advance the knowledge base of an admittance and reflection, (content for the other side is not encouraged with the short sentence of the use that is worth criticism to be used for going deep into dialogue relation.For example, " ", " ", " please then saying " and so on).The data structure of E, memory and relevant disposal route.The dialogue that once occurred in history of this session will be remembered.Can help so on the one hand to identify and the accurate meaning (problem that the visitor carries is explained fairly simple sometimes, need to above judge its implication in conjunction with it) of definite new problem; Also can avoid in addition repeating puing question to.

Claims (5)

1. area of computer aided psychological consultation automatic question answering robot system, it is characterized in that: described robot system comprises:
Human-computer interaction module: be used for providing information, the user is according to information input psychological consultation problem;
Psychological consultation problem characteristic extraction module: be used for the psychological consultation problem of user's input is carried out morphology, syntactic analysis, and extract key feature;
Dialogue steering logic module: be used for reading and processing the key feature of extraction, described steering logic module is by the knowledge base of retrieval analysis robot system, and contrast user's customized information content, provides the candidate and answers set;
The knowledge base of robot system: be used for storage psychological consultation problem answers;
Conversation history analysis module: the conversation history that is used for analysis and psychological consultation user;
Answer administration module: be used for providing according to conversation history the psychological consultation answer an of the best;
Answer generation module: be used for this best answers output, and deposit conversation log in.
2. a kind of area of computer aided psychological consultation automatic question answering robot system according to claim 1 is characterized in that: described knowledge base is to adopt the P-XML memory mechanism as storage and information retrieval and the carrier automatically processed.
3. a kind of area of computer aided psychological consultation automatic question answering robot system according to claim 2 is characterized in that: in described P-XML memory mechanism,
Keyword abstraction method is: extract noun, verb, interrogative and verb in input natural language statement, filter out other word;
The abstracting method of the semantic expansion of keyword is, utilizes and knows that net expands keyword, forms expanded keyword;
The index of knowledge base generates and adopts the Lucene index to generate.
4. a kind of area of computer aided psychological consultation automatic question answering robot system according to claim 3, it is characterized in that: in described P-XML memory mechanism, the abstracting method of the word string sequence of described knowledge base is, extract noun, verb, interrogative and verb in input natural language statement, and increase the succession information between word.
5. 2,3 or 4 described a kind of area of computer aided psychological consultation automatic question answering robot systems according to claim 1,, it is characterized in that the concrete control procedure of talking with the steering logic module is: the prompting user inputs problem, and according to user's input message and the knowledge base in system, compare, particularly identify the customized information in customer problem, and select the answer output corresponding with its customized information from knowledge base.
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