AU2001240871A1 - Integrated pstn -ip answering service - Google Patents

Integrated pstn -ip answering service

Info

Publication number
AU2001240871A1
AU2001240871A1 AU2001240871A AU4087101A AU2001240871A1 AU 2001240871 A1 AU2001240871 A1 AU 2001240871A1 AU 2001240871 A AU2001240871 A AU 2001240871A AU 4087101 A AU4087101 A AU 4087101A AU 2001240871 A1 AU2001240871 A1 AU 2001240871A1
Authority
AU
Australia
Prior art keywords
answering service
pstn
integrated
integrated pstn
answering
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU2001240871A
Inventor
Andrew John Heron
Anthony Hayman Warren
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
British Telecommunications PLC
Original Assignee
British Telecommunications PLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by British Telecommunications PLC filed Critical British Telecommunications PLC
Publication of AU2001240871A1 publication Critical patent/AU2001240871A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/10—Architectures or entities
    • H04L65/102—Gateways
    • H04L65/1033—Signalling gateways
    • H04L65/104—Signalling gateways in the network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1069—Session establishment or de-establishment
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/128—Details of addressing, directories or routing tables
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/20—Televoting service
AU2001240871A 2000-03-31 2001-03-16 Integrated pstn -ip answering service Abandoned AU2001240871A1 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
EP00302749 2000-03-31
EP00302749 2000-03-31
PCT/GB2001/001168 WO2001076213A1 (en) 2000-03-31 2001-03-16 Integrated pstn -ip answering service

Publications (1)

Publication Number Publication Date
AU2001240871A1 true AU2001240871A1 (en) 2001-10-15

Family

ID=8172869

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2001240871A Abandoned AU2001240871A1 (en) 2000-03-31 2001-03-16 Integrated pstn -ip answering service

Country Status (3)

Country Link
US (1) US20030048883A1 (en)
AU (1) AU2001240871A1 (en)
WO (1) WO2001076213A1 (en)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
AU5504801A (en) * 2000-05-09 2001-11-20 Nice Systems Ltd Method and apparatus for quality assurance in a multimedia communications environment
US8229093B2 (en) * 2006-08-25 2012-07-24 Martin David A Method for marketing to audience members based upon votes cast by audience members
GB2457218B (en) * 2007-08-18 2012-02-15 D Link Corp System and method for storing and reading answers and records of telephone voice via internet

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4989233A (en) * 1989-04-11 1991-01-29 Evanston Enterprises, Inc. Systems for capturing telephonic mass responses
US6466570B1 (en) * 1995-12-11 2002-10-15 Hewlett-Packard Company Method of accessing service resource items that are for use in a telecommunications system
US6195357B1 (en) * 1996-09-24 2001-02-27 Intervoice Limited Partnership Interactive information transaction processing system with universal telephony gateway capabilities
US6385191B1 (en) * 1996-11-14 2002-05-07 Avaya Technology Corp. Extending internet calls to a telephony call center
US6263066B1 (en) * 1997-02-06 2001-07-17 Genesys Telecommunications Laboratories, Inc. Multimedia managing and prioritized queuing system integrated with intelligent routing capability
US6449260B1 (en) * 1998-05-01 2002-09-10 Siemens Information And Communication Networks, Inc. Multimedia automatic call distribution system

Also Published As

Publication number Publication date
WO2001076213A1 (en) 2001-10-11
US20030048883A1 (en) 2003-03-13

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