WO2023106491A1

WO2023106491A1 - Method for providing item delivery information, and device therefor

Info

Publication number: WO2023106491A1
Application number: PCT/KR2021/019081
Authority: WO
Inventors: 김남희; 최진
Original assignee: 쿠팡 주식회사
Priority date: 2021-12-09
Filing date: 2021-12-15
Publication date: 2023-06-15
Also published as: KR20230087359A; TWI832603B; TW202324236A; KR102431289B1

Abstract

A method for providing item delivery information, according to embodiments, may comprise the following steps: acquiring, from a customer terminal, information about an order including a delivery location and information about an item; receiving, from a delivery person terminal, delivery completion information for the item; and transmitting, to the customer terminal, a first message confirmed on the basis of a reference delivery time and a time taken for delivery, acquired on the basis of the delivery completion information.

Description

Method and device for providing item delivery information

The present invention relates to a method and apparatus for providing item delivery information. The present invention relates to a method and an apparatus for increasing the probability of writing review information on an item delivered to the orderer while notifying the orderer of delivery completion when the delivery of the item is completed.

BACKGROUND OF THE INVENTION As the use of the Internet becomes common, the e-commerce market is expanding. In the e-commerce market, since transactions are carried out online, delivery services are provided for the transportation of products that have been transacted. The delivery service is a service in which a delivery man delivers a product requested by a customer to a requested destination, and the delivery man may provide a delivery service based on information acquired through a delivery man terminal.

When delivery is completed, the orderer checks the ordered item and writes review information about the item. In particular, when the orderer requests food delivery, it takes a certain amount of time for the orderer to consume all the food, and after the food is consumed, a review of the ordered food may be written. However, since you may forget to write a review while eating, it is difficult to receive review information about the ordered food.

Regarding prior patent literature, there is Korean Patent Publication No. 10-2006-0109061 (2006.10.19).

An object to be solved by the present embodiment is to provide a method and apparatus for providing item delivery information.

In order to solve the above problem, a method for providing item delivery information according to embodiments includes obtaining information about an order including information about an item and a delivery location from a customer's terminal; Receiving delivery completion information for the item from a delivery person terminal; and transmitting a first message confirmed based on a required delivery time obtained based on the delivery completion information and a reference delivery time to the customer's terminal; may include at least one of them.

Also, when the required delivery time is equal to or less than the standard delivery time, the first message according to the embodiments may include information on the required delivery time.

In addition, when the required delivery time is greater than the reference delivery time, the required delivery time may be omitted in the first message according to embodiments.

Furthermore, the method for providing item delivery information according to embodiments includes providing a first page including a first interface for moving to a review writing page to the customer's terminal in response to the input of the first message. can include more.

Furthermore, the first page according to embodiments may be provided to the customer's terminal after a specific time elapses after receiving delivery completion information on the item from the delivery man terminal, and the specific time is the information on the item. It may be determined based on menu information included in .

Furthermore, the method of providing item delivery information according to embodiments may further include checking the number of images included in the review information on the item, and when the number of images is less than or equal to a specific value, the review writing page A second interface for taking a picture of the item may be further included.

A review writing page according to embodiments may include one or more interfaces for inputting evaluation information on the item and evaluation information on delivery of the item, and evaluation information on the item according to embodiments may include the item It may include evaluation information on one or more sub-items determined by one or more sub-interfaces for receiving positive or negative evaluations on one or more sub-items included in .

The method of providing item delivery information according to embodiments may further include providing a review page in response to a first request of a user, wherein the review page includes a first step indicating review information input by the customer. area can be included.

In addition, when the required delivery time of the item ordered by the customer is less than or equal to the standard delivery time, the first area according to embodiments may further include the delivery execution time, and the required delivery time of the item ordered by the customer. When the time is greater than the standard delivery time, the delivery execution time may be omitted in the first area.

Furthermore, the expected delivery time of the item according to the embodiments may be calculated by adding the travel time determined based on the customer's delivery location and the location of the item cooker and the cooking time of the item. .

Furthermore, the item delivery information providing method according to embodiments includes providing a review writing page for receiving review information from the customer's terminal when a specific time elapses from the time when delivery of the item is confirmed. can include more.

Also, when the required delivery time is less than or equal to the standard delivery time, the first message according to the embodiments may include information indicating a difference between the standard delivery time and the required delivery time.

Furthermore, the method for providing item delivery information according to embodiments may further include providing an item description page in response to a second request of a user, and the item description page may be configured in a plurality of customers who have ordered the item. A delivery execution time of the selected representative customer may be further displayed, and the representative customer may be selected based on a moving distance between the location of the user and the location of the cooking company of the item.

The electronic device according to the embodiments may further include information indicating an actual delivery execution time to notify the orderer of delivery completion, thereby maximizing the orderer's satisfaction by enabling the orderer to prove that prompt delivery has been completed. .

With this configuration, the electronic device according to the embodiments enables the orderer to intuitively recognize that prompt delivery has been made and induces the orderer to more actively write review information about ordering and delivery of items. there is.

1 shows an example of internal components of an electronic device according to embodiments.

2 illustrates delivery completion information provided from an electronic device to a terminal device of an orderer according to embodiments.

3 illustrates delivery completion information provided from an electronic device to a terminal device of an orderer according to embodiments.

4 illustrates a review writing page provided to a terminal device of an orderer and a review page provided to a terminal device of a user by an electronic device according to embodiments.

5 shows an example of an operation of an electronic device according to embodiments.

6 shows an example of an operation of an electronic device according to embodiments.

7 shows an example of an operation of an electronic device according to embodiments.

8 illustrates a result of transmitting information indicating delivery completion of an item to an orderer's terminal device by an electronic device according to embodiments.

9 shows an example of an operation of an electronic device according to embodiments.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

In describing the embodiments, descriptions of technical contents that are well known in the technical field to which the present invention pertains and are not directly related to the present invention will be omitted. This is to more clearly convey the gist of the present invention without obscuring it by omitting unnecessary description.

For the same reason, in the accompanying drawings, some components are exaggerated, omitted, or schematically illustrated. Also, the size of each component does not entirely reflect the actual size. In each figure, the same reference number is assigned to the same or corresponding component.

Advantages and features of the present invention, and methods for achieving them, will become clear with reference to the embodiments described below in detail in conjunction with the accompanying drawings. However, the present invention is not limited to the embodiments disclosed below, but may be implemented in various different forms, and only the present embodiments make the disclosure of the present invention complete, and common knowledge in the art to which the present invention belongs It is provided to fully inform the holder of the scope of the invention, and the present invention is only defined by the scope of the claims. Like reference numbers designate like elements throughout the specification.

At this time, it will be understood that each block of the process flow chart diagrams and combinations of the flow chart diagrams can be performed by computer program instructions. These computer program instructions may be embodied in a processor of a general purpose computer, special purpose computer, or other programmable data processing equipment, so that the instructions executed by the processor of the computer or other programmable data processing equipment are described in the flowchart block(s). It creates means to perform functions. These computer program instructions may also be stored in a computer usable or computer readable memory that can be directed to a computer or other programmable data processing equipment to implement functionality in a particular way, such that the computer usable or computer readable memory The instructions stored in are also capable of producing an article of manufacture containing instruction means that perform the functions described in the flowchart block(s). The computer program instructions can also be loaded on a computer or other programmable data processing equipment, so that a series of operational steps are performed on the computer or other programmable data processing equipment to create a computer-executed process to generate computer or other programmable data processing equipment. Instructions for performing processing equipment may also provide steps for performing the functions described in the flowchart block(s).

Additionally, each block may represent a module, segment, or portion of code that includes one or more executable instructions for executing specified logical function(s). It should also be noted that in some alternative implementations it is possible for the functions mentioned in the blocks to occur out of order. For example, it is possible that two blocks shown one after another may in fact be executed substantially in parallel, or that the blocks may sometimes be executed in reverse order depending on their function.

At this time, the term '~unit' used in this embodiment means software or a hardware component such as FPGA or ASIC, and '~unit' performs certain roles. However, '~ part' is not limited to software or hardware. '~bu' may be configured to be in an addressable storage medium and may be configured to reproduce one or more processors. Therefore, as an example, '~unit' refers to components such as software components, object-oriented software components, class components, and task components, processes, functions, properties, and procedures. , subroutines, segments of program code, drivers, firmware, microcode, circuitry, data, databases, data structures, tables, arrays, and variables. Functions provided within components and '~units' may be combined into smaller numbers of components and '~units' or further separated into additional components and '~units'. In addition, components and '~units' may be implemented to play one or more CPUs in a device or a secure multimedia card.

Referring to FIG. 1 , internal components of the electronic device 100 are not limited to the illustrated components. The electronic device 100 may include at least one of a processor 110 , a transceiver 120 , and a memory 130 .

The processor 110 may process a series of steps for performing a method for managing item feed information according to various embodiments of the present disclosure. The processor 110 may control other elements of the electronic device 100 . Meanwhile, in an embodiment, a product may be used as a term referring to a specific item, and the item may be sold to a user in a service related to the electronic device 100 .

The processor 110 may check detailed information on the first product in response to the request of the first page for the first product. A method of managing item delivery information of an electronic device related to an item selling service by executing at least one program, the processor 110 comprising: obtaining order information of an item; and providing invoice information to a terminal corresponding to a vendor of an item based on the order information. can be performed. An item according to embodiments may be moved from a vendor-related item storage location to a hub for item delivery based on invoice information, and the delivery deadline at which an item is shipped from a vendor-related item storage location is a vendor-related item storage location. It may be determined in consideration of a travel time between hubs for item delivery at a location. Programs or computer readable instructions executed by the processor 110 may be previously stored in the memory 130 or may be received from the outside through the transceiver 120 . The processor 110 may provide the first page to the display of the electronic device 100 .

The transceiver 120 transmits information stored in the memory 130 of the electronic device 100 or information processed by the processor 110 to another device, or functions to receive information from another device to the electronic device 100. can be done

The memory 130 is a configuration implemented in a predetermined storage space of the electronic device 100, and may include a database in which functions such as storage, search, deletion, editing, or addition of data can be freely performed. there is. For example, the memory 130 may include fields or components for processing functions such as data storage, search, deletion, editing, or addition. The memory 130 may store data related to the electronic device 100 performing an information providing method. For example, the memory 130 may store instructions or data for an execution operation of the processor 110 . The memory 130 according to embodiments may include a database for storing information on items and the like.

Meanwhile, an electronic device according to embodiments may check order information of an item received from a customer. The electronic device checks order information of the item, and based on the order information of the item, identifies and matches a terminal of a delivery man who will deliver the item to the orderer's location. The electronic device may receive delivery completion information of the item from the corresponding delivery person's terminal, and may transmit a delivery completion message or delivery completion information to the orderer's terminal device after receiving the delivery completion information.

On the other hand, if the electronic device simply transmits a delivery completion message or delivery completion information to the orderer's terminal device, this can only give the orderer the hassle and burden of confirming the message, and the orderer recognizes how quickly the delivery has progressed. hard to do Accordingly, the electronic device according to embodiments may further include information indicating an actual delivery execution time in the delivery completion message or the delivery completion information.

After receiving delivery completion information, the electronic device according to embodiments may further transmit a review writing page for receiving review information on an item from an orderer. The electronic device may transmit a message or notification for moving to a review writing page. The corresponding message or notification may be transmitted, for example, after a specific time from when the item arrives to the orderer. The specific time may be determined based on, for example, information about the item, and may be determined based on, for example, the time the orderer consumes the item. The amount of time the orderer consumes the item may be determined based on, for example, the quantity of the item ordered by the orderer, the amount of the item, and the category of the item.

Accordingly, the electronic device according to embodiments may include acquiring information about an order including information about an item and a delivery location from a customer's terminal; Receiving delivery completion information for the item from a delivery person terminal; and transmitting a first message confirmed based on a required delivery time and a standard delivery time obtained based on the delivery completion information to the terminal of the customer. can be performed.

Furthermore, items referred to in this specification may mean things or products that an orderer wants to purchase, but may also include food that is cooked and delivered to the orderer according to the orderer's order.

On the other hand, in particular, when an orderer orders food and requests food delivery, it takes a certain amount of time to consume all the food after the food ordered by the orderer is delivered, and it is common to write a review of the ordered food only after the food is consumed. am. However, since you may forget to write a review while eating, it is difficult to receive review information about the ordered food. That is, in the case of food that is cooked and delivered according to the order of the orderer, it is common for the orderer to write review information only after receiving the item and eating the food, and during that period, the orderer may forget to write review information. It is difficult for the electronic device to acquire review information.

Accordingly, the electronic device according to embodiments may transmit a notification message after a specific time elapses after completion of delivery. When the orderer clicks the notification message, the electronic device may provide a review writing page or a first interface for writing a review to the orderer's terminal so that the orderer can immediately write review information.

Here, the notification message may provide satisfactory information (eg, actual delivery completion time when fast delivery is actually performed) in order to induce a positive review before the orderer writes review information. That is, when the delivery of the item to the orderer arrives within or earlier than the expected delivery time, the electronic device may further inform the actual delivery time or information indicating how much faster than the expected delivery time.

Specifically, FIG. 2 shows an example of a screen of a terminal device of an orderer according to embodiments.

When an item ordered by the orderer arrives at the orderer's location, the electronic device according to embodiments may transmit a first message 200a including delivery information indicating delivery completion to the terminal device of the orderer. The first message 200a according to embodiments may include at least one of a plurality of preset phrases indicating completion of delivery.

When a specific time elapses after the item ordered by the orderer arrives at the orderer's location (that is, after delivery is completed), the electronic device according to the embodiments sends a second message 200b for writing a review to the orderer's terminal device. can transmit. The second message 200b according to embodiments may include at least one of a plurality of preset phrases for inducing review writing.

When the orderer clicks the first message 200a or the second message 200b, an electronic device or a terminal device of the orderer according to embodiments of the orderer responds to the first message 200a or the second message 200b. Based on the input, the first page 201 may be provided to the orderer. The first page 201 may further include a first interface 201a for providing a review writing page for receiving review information from an orderer and a second interface for not receiving review information from an orderer. The first page 201 according to embodiments may include at least one of a plurality of preset phrases indicating completion of delivery.

An electronic device or a terminal device of an orderer according to embodiments may provide a review writing page to the orderer based on an input corresponding to the first interface 201a. A detailed description of the review writing page will be described in FIG. 4 .

Specifically, FIG. 3 shows an example of a screen of a terminal device of an orderer according to embodiments. Referring to FIG. 3 , when an item ordered by the orderer arrives at the orderer's location, the electronic device according to embodiments may transmit a first message 300 including delivery information indicating delivery completion to the orderer's terminal device. . The first message 300 according to embodiments may include at least one of a plurality of preset phrases indicating completion of delivery. When delivery is completed or when a specific time has elapsed, the electronic device according to embodiments may transmit a second message 301 for writing a review to the orderer's terminal device. The second message 301 according to embodiments may include at least one of a plurality of preset phrases for inducing review writing. The first message 300 and the second message 301 shown in FIG. 3 may represent the first message 200a and the second message 200b shown in FIG. 2 , respectively.

When the orderer clicks the first message 300 or the second message 301, an electronic device or a terminal device of the orderer according to embodiments of the orderer responds to the first message 300 or the second message 301. Based on the input, the first page 302 may be provided to the orderer. The first page 302 may represent, for example, the first page 201 described in FIG. 2 .

Meanwhile, the electronic device according to the embodiments may check the expected delivery time or standard delivery time calculated by the electronic device when the orderer orders the item. The expected delivery time may mean, for example, an estimated required time from the start of cooking of an item to completion of delivery to the location of the orderer, based on location information of the orderer and location information of the producer of the item. The expected delivery time may indicate a time value or a range of time values calculated by the electronic device according to embodiments based on, for example, the location information of the orderer and the location information of the producer of the item. For example, the expected delivery time may be a value corresponding to '20 minutes' or may indicate a range of values corresponding to '20 to 30 minutes'. The standard delivery time is, for example, a recommended time from when an item is ordered to when delivery is completed, and may represent a fixed time value set by the system or set by a user or administrator. For example, the standard delivery time may be 30 minutes.

In the electronic device according to embodiments, if delivery of an item ordered by the orderer is completed within the expected delivery time (or standard delivery time) (or within the range of the expected delivery time) calculated at the time of ordering, actual delivery is completed. Delivery time information 300a indicating the time taken may be presented to the orderer. Also, for example, in the electronic device according to the embodiments, if delivery of an item ordered by the orderer is completed within the expected delivery time (or standard delivery time) calculated at the time of ordering (or within the range of the expected delivery time) In this case, difference information 300b representing the difference between the actual delivery time from the calculated expected delivery time (or standard delivery time) (or the latest time in the range of expected delivery times) may be presented to the orderer. The required delivery time may mean, for example, the time required from the time the orderer requests the order to the time when the delivery person's terminal device notifies delivery completion.

For example, the first message 300 or the second message 301 according to embodiments may further include required delivery time information 300a indicating the actual delivery time. The required delivery time information 300a according to embodiments may be inserted into at least one of a plurality of preset phrases included in the first message 300 or the second message 301, for example.

For example, a preset phrase to be displayed in the first message 300 or the second message 301 is 'Delivery has been completed. Enjoy your meal!', the electronic device according to the embodiments further includes '18 minutes', which is the delivery time, so that 'Delivery has been completed in 18 minutes. A first message 300 or a second message 301 displaying 'Enjoy your meal!' may be generated, and the generated message may be transmitted to the terminal device of the orderer.

Also, for example, a preset phrase to be displayed in the first message 300 or the second message 301 is 'Delivery has been completed. Enjoy your meal!', the electronic device according to the embodiments calculates the estimated delivery time (or standard delivery time) (or the latest time in the range of the expected delivery time) and the actual delivery time difference '3' 'Delivery completed 3 minutes earlier. A first message 300 or a second message 301 displaying 'Enjoy your meal!' may be generated, and the generated message may be transmitted to the terminal device of the orderer.

Meanwhile, in the electronic device according to embodiments, when delivery is completed by exceeding the standard delivery time or expected delivery time to the location of the orderer of the item, the electronic device according to embodiments provides delivery time information 300a or difference Information 300b may be omitted from the first message 300 or the second message 301 .

Furthermore, the electronic device according to embodiments may further include required delivery time information 300a or difference information 300b on the first page 302 as shown in 302a. In addition, the electronic device according to embodiments, when delivery is completed beyond the standard delivery time or expected delivery time to the location of the orderer of the item, the electronic device according to embodiments provides delivery time information 300a or difference Information 300b may be omitted from the first page 302 . The first page 302 according to embodiments may further include a first interface 302b for providing a review writing page for receiving review information from an orderer. The first interface 302b may mean, for example, the first interface 302b shown in FIG. 2 . The electronic device according to embodiments may display the required delivery time information 300a or difference information 300b of the first page 302 with emphasis.

Specifically, referring to FIG. 4 , 400 in FIG. 4 represents a review creation page 400 in which an electronic device according to embodiments is provided to a terminal device of a purchaser, and 401 in FIG. 4 indicates a review provided to a terminal device of a user. Indicates page 401.

According to embodiments, when a specific time elapses after an orderer orders an item and delivery of the ordered item is completed, the electronic device according to embodiments performs an operation for creating a review writing page 400 with a terminal device of the orderer. A first interface according to examples may be provided. The electronic device according to embodiments may transmit the review writing page 400 to the orderer's terminal device in response to the orderer's input through the first interface.

The review writing page 400 according to embodiments may include a first area 401 for writing evaluations on ordered items, and a second area 402 for writing evaluations on delivery of ordered items. there is.

The first region 401 according to embodiments may include one or more interfaces for inputting evaluation information on an ordered item. For example, the first region is used to receive a positive evaluation or negative evaluation for each of one or more detailed items (eg, detailed menus) included in an ordered item (eg, an order or an order set). It may contain one or more detailed interfaces. Evaluation information on items according to embodiments may include positive evaluation or negative evaluation for each of one or more detailed items (eg, detailed menus) included in an ordered item (eg, an order or an order set). It may include evaluation information on the one or more detailed items determined by one or more detailed interfaces for receiving input.

For example, the first area 401 includes a general review interface (eg, a star rating selection interface) for recording a general review of an item ordered by the orderer, an interface for receiving a general review of the ordered item in text form, It may include an interface for uploading images of ordered items. Also, for example, the first area 401 is for each of the detailed items (eg, referring to FIG. 4 as detailed menus, 'beef sandwich', 'coffee', etc.) included in the item ordered by the orderer. Detailed interfaces for inputting positive or negative evaluations may be included. In addition, the first region 401 may further include interfaces for inquiring detailed items within an item ordered by the orderer.

The second area 402 according to embodiments may include one or more interfaces for inputting evaluation information on delivery of an item. For example, the evaluation information on the delivery of the item may include a positive evaluation or a negative evaluation on the delivery person who delivered the item.

The electronic device according to embodiments may upload review information written by the orderer to the memory 130 or the database in the electronic device in response to an input of the review writing registration interface displayed in the review writing page 400 . An electronic device according to embodiments may store or manage review information written by a plurality of orderers in a database or memory 130 .

Meanwhile, the electronic device according to embodiments may transmit the review page 403 providing review information written by a plurality of orderers stored in the memory 130 or the database to the user's terminal device. Specifically, the electronic device may transmit the review page 403 according to the embodiments to the user's terminal device in response to an input for inquiring the user's review information.

The review page 403 according to embodiments provides reviews uploaded by each of a plurality of orderers. For example, the review page 403 according to embodiments may include review areas displaying review information written by each orderer with respect to each orderer's order.

The review page 403 according to the embodiments includes information on each of a plurality of orderers, an image 403b uploaded by each orderer when an image uploaded by each orderer exists, and comment information written by each orderer ( 403c), and information 403d indicating detailed items (eg, menus, etc.) ordered by each orderer. The review page 403 according to embodiments may further include information (interface, etc.) for evaluating each orderer's review.

The review page 403 according to embodiments may further include a delivery time 403a required until delivery of items to each orderer is completed. Here, the electronic device according to the embodiments may check the delivery time required until delivery of the item to each orderer is completed. When delivery is completed within a specific time (eg, calculated delivery time information according to embodiments) of the confirmed delivery time, the electronic device according to embodiments determines the determined delivery time information or difference according to embodiments. Information may be further included in the review page 403 (403a). On the other hand, when the confirmed delivery time is completed outside of a specific time (eg, the calculated delivery time information according to the embodiments) (ie, delivery is completed beyond the pre-calculated delivery time or standard delivery time) case), the electronic device according to embodiments may omit (404) the checked delivery time information or difference information according to embodiments from the review page 403.

Meanwhile, the electronic device according to the embodiments may check the number of images 403b included in the review information about the item, and based on the number of checked images 403b, the review writing page 400 to the terminal of the orderer. ) may further include an indicator for inducing image attachment or an interface for uploading an image. For example, the review writing page 400 may further include a second interface for taking a picture of the item when the number of confirmed images 403b is less than or equal to a specific value.

Specifically, FIG. 5 shows an example of a method of providing item delivery information performed by an electronic device according to embodiments, and some or all of the operations shown in FIG. 5 may be performed by the processor 110 of the electronic device. there is.

Referring to FIG. 5 , an electronic device according to embodiments may check order information of an orderer and a delivery location of the orderer (500). Order information of the orderer and delivery location information indicating the delivery location of the orderer may be received from, for example, the terminal device of the orderer.

Referring to FIG. 5 , an electronic device according to embodiments may calculate an expected delivery time based on a delivery location of an orderer (501). Delivery time according to embodiments may refer to the delivery time described in FIGS. 2 and 3 . An electronic device according to embodiments may include a location of an orderer's order (eg, location of the orderer's terminal, etc.), information on an item ordered by the orderer (eg, cooking time information of the item, etc.), and information about the order. A required delivery time may be calculated and determined based on (eg, a list of ordered detailed items, information on detailed items, etc.).

Referring to FIG. 5 , an electronic device according to embodiments may start matching a deliveryman's terminal and performing delivery (502). The electronic device according to the embodiments may check the locations of the delivery man's terminals within a specific range from the location of the supplier of the item, and select one terminal from among the checked terminals of the delivery man. An electronic device according to embodiments may transmit location information of a terminal of a selected delivery person to a terminal of an orderer.

Referring to FIG. 5 , the electronic device according to the embodiments may check (503) whether the delivery execution time is equal to or less than the expected delivery time. If the electronic device according to the embodiments confirms that the delivery execution time exceeds the expected delivery time (or standard delivery time), it transmits a first message omitting information on the delivery time to the orderer's terminal device (504 )can do. If the electronic device according to the embodiments confirms that the delivery execution time is equal to or less than the estimated delivery time, it may transmit (505) a first message including information about the delivery time to the orderer's terminal device.

In detail, FIG. 6 illustrates an example of an operation including a method of providing a review page for an electronic device to receive review information from an orderer according to embodiments.

Specifically, an electronic device according to embodiments may perform some or all of steps 600 to 606 of FIG. 6 . Referring to FIG. 6 ,

steps

600, 601, 602, 603, 603a, and 603b may refer to

steps

500, 501, 502, 503, 504, and 505 of FIG. 5, respectively.

Meanwhile, the electronic device according to the embodiments transmits (603b) a first message omitting information on required delivery time to the orderer's terminal device, and then receives a first input related to writing a review from the orderer's terminal device. (604b) can. An electronic device according to embodiments may include a review page for receiving review information from an orderer's terminal in response to a first input related to writing a review (or a first page according to embodiments for writing a review (for example, , 201 of FIG. 2 , 302 of FIG. 2 , etc.) may be provided (605). Similarly, the electronic device according to the embodiments may receive (604a) a second input related to writing a review from the orderer's terminal device after transmitting (603a) a first message including information on required delivery time. there is. An electronic device according to embodiments may include a review writing page for receiving review information from a customer's terminal in response to a second input related to writing a review (or a first page according to embodiments for writing a review (for example, For example, 201 of FIG. 2 , 302 of FIG. 2 , etc.) may be provided (605).

On the other hand, when the orderer requests food delivery, it takes a certain amount of time for the orderer to consume all the food, and after the food is consumed, a review of the ordered food may be written. However, since you may forget to write a review while eating, it is difficult to receive review information about the ordered food.

Accordingly, the electronic device according to embodiments may transmit the

first messages

603a and 603b to the orderer's terminal after a specific time (eg, item consumption time) has elapsed from the time when the delivery of the item is completed. there is. That is, the electronic device according to the embodiments may transmit the

first messages

603a and 603b according to the embodiments to the orderer's terminal after the delivery completion is confirmed by the delivery man's terminal and after the item consumption time has elapsed. there is.

Here, the item consumption time according to the embodiments may be determined based on, for example, information about an item ordered by a customer. For example, the item consumption time is based on the number of detailed items (eg, food menus) in the item ordered by the orderer and information on each detailed item (eg, type of menu, amount of menu, etc.) can be determined by For example, the item consumption time is the item consumption time when the number of detailed items in the item ordered by the orderer is large or when the detailed item includes food that takes a long time to consume (for example, food with a high flour content). long can be determined.

The electronic device according to embodiments may search for an item consumption time at which the orderer has a high probability of writing a review for each detailed item (food menu) sold by the orderer. For example, with respect to detailed item A sold by the orderer, if the electronic device does not have review information of orderers for the corresponding detailed item A or the quantity is less than or equal to a specific amount, a specific time period is required to search the item consumption time for detailed item A. After randomly selecting within the range, the first message according to embodiments may be transmitted after the selected time has elapsed. In this way, review information of orderers for item A may be collected. When the orderers' review information is greater than or equal to a specific quantity, the electronic device according to embodiments may determine a time with the highest probability of writing orderers' review information within a specific time range, and first determine the corresponding time as an item consumption time. there is.

The item consumption time for a specific item (or detailed item) may be flexibly changed based on additionally collected review information of the orderer. For example, if an orderer who has placed an additional order writes review information after a previously set item consumption time, the item consumption time for the corresponding item may be extended in consideration of the time taken for review information to be additionally written. For example, if an orderer who has placed an additional order writes review information prior to an already set item consumption time, the item consumption time for the corresponding item may be shortened in consideration of the time taken for review information to be additionally prepared.

The electronic device according to the embodiments may receive review information created by the orderer from the orderer's terminal device (606). The electronic device may store the received review information and add it to review information on an item ordered by the orderer. A review writing page according to embodiments may refer to 400 of FIG. 4 , for example, and a review page including review information on an item may refer to 403 of FIG. 4 , for example.

Meanwhile, the electronic device according to the embodiments performs delivery indicating the delivery execution time in the review information to be stored when the delivery execution time for the corresponding item is less than the expected delivery time (or delivery is completed within the expected delivery time). Additional time information may be included. For example, if the delivery time for the item is less than the expected delivery time (or delivery is completed within the expected delivery time), the review information written by the orderer is stored and displayed within the review page to be provided to other users. At this time, the review information in the review page may indicate the time when the item is delivered to the orderer (delivery execution time, etc.).

However, in the electronic device according to embodiments, when the delivery execution time for a corresponding item is greater than the expected delivery time (or when delivery is completed outside the expected delivery time range), delivery indicating the delivery execution time in review information to be stored. Execution time information may be omitted. For example, if the delivery time for the item is longer than the expected delivery time (or delivery is completed outside the expected delivery time range), the review information written by the orderer is saved and displayed within the review page to other users. However, in this case, the review information in the review page may not indicate the time when the item is delivered to the orderer (delivery execution time, etc.) or may be omitted.

Some or all of the operations shown in FIG. 7 may be performed by an electronic device according to embodiments.

Referring to FIG. 7 , an electronic device according to embodiments may check a request for a review page from a user's terminal (700).

Referring to FIG. 7 , an electronic device according to embodiments may check review information of a first orderer and a delivery execution time (701).

Referring to FIG. 7 , the electronic device according to the embodiments may check (702) whether the delivery execution time is equal to or less than the expected delivery time for the first orderer. If the delivery execution time is equal to or less than the expected delivery time for the first orderer, the electronic device according to embodiments may transmit a review page including the first orderer's review information and the delivery execution time (704). However, when the delivery execution time is greater than the expected delivery time for the first orderer, the electronic device according to embodiments may transmit a review page including review information of the first orderer (703).

Referring to FIG. 8 , when an item ordered by the orderer arrives at the orderer's location, the electronic device according to embodiments includes delivery information indicating delivery completion to the orderer's terminal device. 1 message (800) can be transmitted. The first message may mean, for example, 200a or 200b of FIG. 2 or 300 or 301 of FIG. 3 .

An electronic device according to embodiments may provide a second page 801 including an image 802 indicating delivery completion of an item in response to an input signal of the orderer for the first message 800 . The second page according to embodiments may include an image 802 indicating completion of delivery of an item photographed and received by a delivery man's terminal device. An image 802 according to embodiments may be stored in a storage device according to embodiments during an image storage period, and the second page 801 further includes information 803 indicating an image storage period according to embodiments. can be displayed

The storage period according to embodiments may be determined based on, for example, information about an item ordered by a customer, detailed items included in the item (eg, each menu of cooked food, etc.), order information, and the like. .

Referring to FIG. 9 , an electronic device according to embodiments may perform at least one operation of steps 900 to 902 .

Referring to FIG. 9 , an electronic device according to embodiments may acquire information about an order including information about an item and a delivery location from a customer's terminal (900).

Referring to FIG. 9 , an electronic device according to embodiments may receive delivery completion information for the item from a delivery man terminal (901). According to embodiments, the expected delivery time of the item may be calculated by adding the travel time determined based on the delivery location of the customer and the location of the cooking company of the item and the cooking time of the item.

Referring to FIG. 9 , the electronic device according to the embodiments may transmit (902) a first message confirmed based on a required delivery time and a standard delivery time obtained based on the delivery completion information to the customer's terminal. there is. Here, when the required delivery time according to embodiments is equal to or less than the standard delivery time, the first message may include information on the required delivery time. Also, in embodiments, when the required delivery time is greater than the standard delivery time, the required delivery time may be omitted from the first message. Furthermore, when the required delivery time according to embodiments is less than or equal to the standard delivery time, the first message may include information indicating a difference between the standard delivery time and the required delivery time.

Furthermore, the electronic device according to embodiments may provide a first page including a first interface for moving to a review writing page to the customer's terminal in response to the orderer's input for the first message. The first page according to embodiments may be provided to the customer's terminal after a specific time has elapsed after receiving delivery completion information for the item from the delivery man terminal, wherein the specific time is included in the information on the item. It can be determined based on the selected menu information.

Meanwhile, the electronic device according to embodiments may check the number of images included in the review information on the item. Here, when the number of images according to embodiments is less than or equal to a specific value, the review writing page may further include a second interface for taking a picture of the item. In addition, the review writing page may include one or more interfaces for inputting evaluation information on the item and evaluation information on delivery of the item, and the evaluation information on the item may include one or more detailed information included in the item. Evaluation information on one or more detailed items determined by one or more detailed interfaces for receiving a positive or negative evaluation of the items may be included.

An electronic device according to embodiments may provide a review page in response to a first request of a user, and the review page may include a first area representing review information input by the customer. Here, when the required delivery time of the item ordered by the customer is less than or equal to the standard delivery time, the first area according to embodiments may further include the delivery execution time, and the required delivery time of the item ordered by the customer. When the time is greater than the standard delivery time, the delivery execution time may be omitted in the first area.

Furthermore, the electronic device according to embodiments may provide a review writing page for receiving review information from the customer's terminal when a specific time elapses from the time when delivery of the item is confirmed.

Also, the electronic device according to embodiments may provide an item description page in response to the user's second request. Here, the item description page is delivery of a representative customer selected from among a plurality of customers who ordered the item. An execution time may be further displayed, and the representative customer may be selected based on a moving distance between the location of the user and the location of the cook of the item.

On the other hand, preferred embodiments of the present invention have been disclosed in the present specification and drawings, and although specific terms have been used, they are only used in a general sense to easily explain the technical content of the present invention and help understanding of the present invention. It is not intended to limit the scope of the invention. It is obvious to those skilled in the art that other modified examples based on the technical spirit of the present invention can be implemented in addition to the embodiments disclosed herein.

An electronic device or terminal according to the above-described embodiments includes a processor, a memory for storing and executing program data, a permanent storage unit such as a disk drive, a communication port for communicating with an external device, a touch panel, and a key ), user interface devices such as buttons, and the like. Methods implemented as software modules or algorithms may be stored on a computer-readable recording medium as computer-readable codes or program instructions executable on a processor. Here, the computer-readable recording medium includes magnetic storage media (e.g., read-only memory (ROM), random-access memory (RAM), floppy disk, hard disk, etc.) and optical reading media (e.g., CD-ROM) ), and DVD (Digital Versatile Disc). A computer-readable recording medium may be distributed among computer systems connected through a network, and computer-readable codes may be stored and executed in a distributed manner. The medium may be readable by a computer, stored in a memory, and executed by a processor.

This embodiment can be presented as functional block structures and various processing steps. These functional blocks may be implemented with any number of hardware or/and software components that perform specific functions. For example, an embodiment is an integrated circuit configuration such as memory, processing, logic, look-up table, etc., which can execute various functions by control of one or more microprocessors or other control devices. can employ them. Similar to components that can be implemented as software programming or software elements, the present embodiments include data structures, processes, routines, or various algorithms implemented as combinations of other programming constructs, such as C, C++, Java ( It can be implemented in a programming or scripting language such as Java), assembler, or the like. Functional aspects may be implemented in an algorithm running on one or more processors. In addition, this embodiment may employ conventional techniques for electronic environment setting, signal processing, and/or data processing. Terms such as "mechanism", "element", "means", and "composition" may be used broadly and are not limited to mechanical and physical components. The term may include a meaning of a series of software routines in association with a processor or the like.

The foregoing embodiments are merely examples and other embodiments may be implemented within the scope of the claims described below.

On the other hand, preferred embodiments of the present invention have been disclosed in the present specification and drawings, and although specific terms have been used, they are only used in a general sense to easily explain the technical content of the present invention and help understanding of the present invention. It is not intended to limit the scope of the invention. It is obvious to those skilled in the art that other modified examples based on the technical idea of the present invention can be implemented in addition to the embodiments disclosed herein.

It has been described in the best mode for carrying out the invention. In the present specification and drawings, preferred embodiments of the present invention are disclosed, and although specific terms are used, they are only used in a general sense to easily explain the technical content of the present invention and help understanding of the present invention, It is not intended to limit the scope. It is obvious to those skilled in the art that other modified examples based on the technical idea of the present invention can be implemented in addition to the embodiments disclosed herein.

Claims

A method for providing delivery information of an item of an electronic device,

obtaining information about an order including information about an item and a delivery location from a customer's terminal;

Receiving delivery completion information for the item from a delivery person terminal; and

Transmitting a first message confirmed based on a required delivery time and a standard delivery time obtained based on the delivery completion information to the terminal of the customer; including,

How to provide item delivery information.
According to claim 1,

When the required delivery time is less than or equal to the standard delivery time, the first message includes information on the required delivery time.

How to provide item delivery information.
According to claim 1,

When the required delivery time is greater than the reference delivery time, the required delivery time is omitted in the first message.

How to provide item delivery information.
The method of claim 1, wherein the item delivery information providing method

In response to an input for the first message, providing a first page including a first interface for moving to a review writing page to the customer's terminal,

How to provide item delivery information.
The method of claim 4, wherein the first page is provided to the customer's terminal after a specific time elapses after receiving delivery completion information for the item from the delivery man terminal,

The specific time is determined based on menu information included in the information on the item,

How to provide item delivery information.
The method of claim 4, wherein the method of providing item delivery information further comprises checking the number of images included in review information on the item,

When the number of images is less than or equal to a specific value, the review writing page further comprises a second interface for taking a picture of the item.

How to provide item delivery information.
According to claim 4,

The review writing page includes one or more interfaces for inputting evaluation information on the item and evaluation information on delivery of the item;

The evaluation information on the item includes evaluation information on the one or more sub-items determined by one or more sub-interfaces for receiving positive or negative evaluations on the one or more sub-items included in the item. ,

How to provide item delivery information.
The method of claim 1, wherein the item delivery information providing method comprises:

Further comprising providing a review page in response to the user's first request,

The review page includes a first area representing review information input by the customer.

How to provide item delivery information.
According to claim 8,

When the required delivery time of the item ordered by the customer is less than or equal to the reference delivery time, the first area further includes the delivery execution time;

When the required delivery time of the item ordered by the customer is greater than the reference delivery time, the delivery execution time is omitted in the first area.

How to provide item delivery information.
The method of claim 1, wherein the expected delivery time of the item is calculated by adding a travel time determined based on a delivery location of the customer and a location of a cooking company of the item and a cooking time of the item.

How to provide item delivery information.
The method of claim 1, wherein the item delivery information providing method

Further comprising providing a review writing page for receiving review information from the customer's terminal when a specific time elapses from the time when delivery of the item is confirmed.

How to provide item delivery information.
According to claim 1,

When the required delivery time is less than or equal to the standard delivery time, the first message includes information indicating a difference between the standard delivery time and the required delivery time.

How to provide item delivery information.
The method of claim 1, wherein the item delivery information providing method comprises:

Further comprising providing an item description page in response to the user's second request,

The item description page further displays a delivery execution time of a representative customer selected from among a plurality of customers who ordered the item;

The representative customer is selected based on a moving distance between the location of the user and the location of the cook of the item.

How to provide item delivery information.
In an electronic device providing item delivery information,

a memory in which at least one program is stored; and

Obtains order information including information about items and delivery locations from the customer's terminal, receives delivery completion information about the item from the delivery man's terminal, and obtains delivery time and criteria based on the delivery completion information A processor for transmitting the first message checked based on the delivery time to the customer's terminal; including,

electronic device.
As a non-transitory computer-readable storage medium,

a medium configured to store computer readable instructions;

When the computer readable instructions are executed by a processor, the processor:

obtaining information about an order including information about an item and a delivery location from a customer's terminal;

Receiving delivery completion information for the item from a delivery person terminal; and

Transmitting a first message confirmed based on a required delivery time and a reference delivery time obtained based on the delivery completion information to the terminal of the customer; to do,

A non-transitory computer-readable storage medium.