WO2023070819A1 - Intelligent work order system based on graphical strategy programming engine, and working method thereof - Google Patents

Intelligent work order system based on graphical strategy programming engine, and working method thereof Download PDF

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WO2023070819A1
WO2023070819A1 PCT/CN2021/134564 CN2021134564W WO2023070819A1 WO 2023070819 A1 WO2023070819 A1 WO 2023070819A1 CN 2021134564 W CN2021134564 W CN 2021134564W WO 2023070819 A1 WO2023070819 A1 WO 2023070819A1
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work order
graphical
strategy
equipment
judgment
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PCT/CN2021/134564
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French (fr)
Chinese (zh)
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刘鹏飞
何晓
曲志刚
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山东同圆数字科技有限公司
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Priority to AU2021290248A priority Critical patent/AU2021290248A1/en
Publication of WO2023070819A1 publication Critical patent/WO2023070819A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F8/00—Arrangements for software engineering
    • G06F8/30—Creation or generation of source code
    • G06F8/34—Graphical or visual programming
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/10—Text processing
    • G06F40/166—Editing, e.g. inserting or deleting
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/10—Text processing
    • G06F40/166—Editing, e.g. inserting or deleting
    • G06F40/186—Templates
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/103—Workflow collaboration or project management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/08—Construction
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y04—INFORMATION OR COMMUNICATION TECHNOLOGIES HAVING AN IMPACT ON OTHER TECHNOLOGY AREAS
    • Y04S—SYSTEMS INTEGRATING TECHNOLOGIES RELATED TO POWER NETWORK OPERATION, COMMUNICATION OR INFORMATION TECHNOLOGIES FOR IMPROVING THE ELECTRICAL POWER GENERATION, TRANSMISSION, DISTRIBUTION, MANAGEMENT OR USAGE, i.e. SMART GRIDS
    • Y04S10/00—Systems supporting electrical power generation, transmission or distribution
    • Y04S10/50—Systems or methods supporting the power network operation or management, involving a certain degree of interaction with the load-side end user applications

Definitions

  • the disclosure belongs to the technical field of building operation and maintenance, and in particular relates to an intelligent work order system based on a graphical strategy programming engine and a working method thereof.
  • the work order generation strategy of the existing system is solidified when the system program is implemented. For different types of building operation and maintenance, the work order content and disposal process that users are concerned about are obviously different.
  • the existing work order The system cannot meet the needs of different types of building operation and maintenance. For different types of building operation and maintenance, professional and technical personnel need to redevelop the work order generation strategy; and the work order generation strategy solidified in the system cannot be implemented in most cases. Cover all the needs of users in practical applications.
  • the present disclosure provides a smart work order system based on a graphical strategy programming engine and its working method.
  • the solution is based on the dragging and dropping of graphical modules in the visual interface combined with a logical judgment method to realize work order generation
  • the flexible editing of policies enables users without coding foundation to quickly and conveniently generate work orders that meet actual needs, and can effectively deal with complex and changeable building operation and maintenance management scenarios.
  • a smart work order system based on a graphical strategy programming engine including:
  • a data collection unit which is used to obtain real-time equipment operation data and equipment attribute information in the building;
  • a work order generation policy editing unit which is used to edit the device alarm rules based on the dragging and dropping of graphical modules in the visual interface, using a logical judgment method; wherein, for associated devices and/or related faults in the device , realize the parallel judgment and/or nested condition judgment of the alarm rules through the logical judgment method;
  • a work order generation and distribution unit which is used to form a work order based on the work order generation strategy in combination with equipment operation data, and dispatch the work order according to the pre-edited emergency response judgment rules, wherein the editing of the emergency response judgment rules includes message Template selection and template selection for order takers.
  • the dragging method of the graphical module in the visual interface is specifically: associating the graphical module with the query statement code of the response, and using the input of the graphical module as the input parameter of the query statement, when the graphical module is dragged , automatically generate the corresponding query statement.
  • the commonly used alarm rules and emergency response judgment rules for equipment are stored in the form of a dictionary as the built-in work order generation strategy of the system.
  • the built-in work order generation strategy is first screened from the dictionary for a certain device. If it exists, it will be displayed by combining the graphical module in the visual interface with the method of logical judgment.
  • the editing mode is for users to adjust; if not, the policy editing is performed directly.
  • the formulated work order is pushed to the preset team of the corresponding level, and the maintenance personnel in the preset team adopt the mode of independently receiving orders to realize the distribution of work orders;
  • the list of maintenance personnel in the preset team is prioritized, and the maintenance personnel with the highest priority are selected to dispatch the order. , if there are multiple people with the highest priority, a team leader will select and dispatch from multiple people.
  • the list of maintenance personnel in the preset team is prioritized, and the specific sorting strategy is:
  • the similarity between the work order type and the skill label is calculated.
  • a working method of a smart work order system based on a graphical strategy programming engine including:
  • the logical judgment method is used to edit the equipment alarm rules; among them, for the associated equipment and/or related faults in the equipment, the parallel alarm rules are realized through the logical judgment method judgments and/or nested conditional judgments;
  • a work order is formed based on the work order generation strategy, and the work order is dispatched according to the pre-edited emergency handling judgment rules, wherein the editing of the emergency handling judgment rules includes the selection of message templates and the selection of order acceptor templates.
  • This disclosure provides a smart work order system based on a graphical strategy programming engine and its working method.
  • the solution is based on the dragging and dropping of graphical modules in the visual interface combined with the logical judgment method to realize the work order generation strategy.
  • the scheme described in this disclosure adopts a multi-level emergency treatment strategy, and adopts different levels of emergency treatment strategies according to different situations of equipment failures and the response time of work orders, which effectively ensures the fast and efficient execution of work orders and avoids accidents caused by work orders. If the bill is not handled in time, it may lead to the possibility of major accidents in some special buildings.
  • the solution described in this disclosure can use manual methods, intelligent methods, and a combination of the two when dispatching work orders.
  • intelligent method based on the type and urgency of the work order, combined with the scheduling of maintenance personnel Status, skill label and level label, prioritize the list of maintenance personnel in the preset team, and select the maintenance personnel with the highest priority to dispatch orders; as far as possible, ensure the maintenance that is most relevant to the type of work order and has the best professional skills
  • the execution of work orders by personnel improves the efficiency and rationality of work order dispatching and scheduling.
  • This disclosure improves the ability of the building BA (Building Automation) system and IBMS (Intelligent Building Management System) system to flexibly dispatch cross-system data according to complex and changeable maintenance, emergency and other application scenarios, and requests through specific interfaces
  • the method enables users to quickly obtain the core judgment basis from a large amount of construction equipment operation data, and flexibly break away from the code writing interface to write judgment rules and disposal procedures by themselves.
  • a complete set of online and offline solutions to solve problems and deal with them greatly improves the response efficiency of abnormal data and improves the management and control efficiency of construction equipment.
  • Fig. 1 is a schematic structural diagram of a smart work order system based on a graphical strategy programming engine described in Embodiment 1 of the present disclosure
  • FIG. 2 is a schematic diagram of editing the alarm rules for the water pressure exceeding the lower limit of the fire pump room described in Embodiment 1 of the present disclosure
  • FIG. 3 is a schematic diagram of editing alarm rules for parallel condition judgment and nested condition judgment described in Embodiment 1 of the present disclosure
  • Fig. 4(a) to Fig. 4(c) are schematic diagrams for editing the first-level treatment process, the second-level treatment process, and the third-level treatment process emergency treatment judgment rules described in Embodiment 1 of the present disclosure;
  • Fig. 5 is a schematic diagram of a work order template, a message template, and an order-receiver template described in Embodiment 1 of the present disclosure.
  • the purpose of this embodiment is to provide a smart work order system based on a graphical policy programming engine.
  • a smart work order system based on a graphical strategy programming engine including a data collection unit, a work order generation strategy editing unit, and a work order generation and distribution unit, wherein:
  • the data acquisition unit is used to obtain real-time equipment operation data and equipment attribute information in the building by accessing the business system data of a third party (such as a hospital).
  • a work order generation policy editing unit which is used to edit the device alarm rules based on the dragging and dropping of graphical modules in the visual interface, using a logical judgment method; wherein, for associated devices and/or related faults in the device , realize the parallel judgment and/or nested condition judgment of the alarm rules through the logical judgment method;
  • the work order generation strategy editing unit is based on a graphical strategy programming engine
  • the graphical strategy programming engine is specifically: based on the way of dragging and dropping graphical modules in the visual interface, combined with logical judgment methods to set rules.
  • the dragging method of the graphical module in the visual interface is specifically: associating the graphical module with the query statement code of the response, and using the input of the graphical module as the input parameter of the query statement, when the graphical module is dragged , automatically generate the corresponding query statement.
  • FIG. 2 it is a schematic diagram of editing alarm rules for fire pump room water pressure exceeding the lower limit, in which:
  • the return alarm result is True or False, if the return value is True, it means that the over-limit judgment is met;
  • a work order generation and distribution unit which is used to form a work order based on the work order generation strategy in combination with equipment operation data, and dispatch the work order according to the pre-edited emergency response judgment rules, wherein the editing of the emergency response judgment rules includes message Template selection and template selection for order takers.
  • the emergency treatment judgment rule adopts a multi-level emergency treatment strategy, specifically including:
  • Second-level disposal process when two or more of the equipment alarm rules meet the conditions, the faulty equipment ID and alarm value will be pushed to the members of the second-level alarm group in a preset manner, and a work order will be created, and a timer will be generated at the same time to measure the response time ;
  • the three-level disposal process when the response time exceeds the preset threshold, a message is sent to the members of the three-level alarm group according to the preset message template.
  • the present disclosure writes emergency disposal judgment rules based on the combination of device alarm rules, determines emergency disposal scenarios and levels, and realizes different disposal task flow branches, wherein:
  • Figure 4(a) shows that only one judgment rule in the rule group returns True, and the first-level processing process is triggered, and the faulty device id and alarm value returned in the rule are pushed to a WeChat template or SMS template. member of the alarm group.
  • Figure 4(b) shows that when two or more judgment rules in the rule group return True, the second-level disposal process is triggered: send the faulty device id and value to the members of the second-level alarm group, and create an inspection work order , notify the person in charge of the corresponding team to immediately respond to the work order processing process; at the same time, a timer is generated to start counting the response time.
  • Figure 4(c) shows that if there is no processing feedback for each work order of the work order task group within a certain period of time, the three-level disposal process will be triggered, and a message will be sent to notify the members of the three-level alarm group according to the preset message template.
  • the work order template, message template and order-receiver template need to be pre-set, and all adopt an editable mode, which is extremely user-friendly and convenient for users to edit according to their own needs, wherein:
  • the user can use the work order template to edit the page, and set in advance the work order handling process based on rule judgments, the types and quantities of spare parts and maintenance tools required, so that the order recipients can accurately and timely retrieve all Material resources are required, thereby saving the maintenance period and improving maintenance efficiency; users can use the message template to edit and edit the content of the pushed message, and the user can select different users in each alarm user group level through editing the order-receiving personnel template to form a user queue.
  • the solution described in this disclosure automatically forms a work order and sets the emergency state of the work order through the work order system interface, and pushes it to the preset team; the system automatically transmits the faulty device id and data according to the operation of the work order generation strategy, automatically Form an array of equipment name variables, location variables, and fault data variables, and provide necessary content fields for work order fault information, which can be flexibly called by users to write work order templates; specifically, as shown in Table 1, the work order data Include at least the following fields:
  • the formulated work order is pushed to the preset team of the corresponding level, and the maintenance personnel in the preset team adopt the mode of independently receiving orders to realize the distribution of work orders;
  • the list of maintenance personnel in the preset team is prioritized, and the maintenance personnel with the highest priority are selected to dispatch the order. , if there are multiple people with the highest priority, a team leader will select and dispatch from multiple people.
  • the list of maintenance personnel in the preset team is prioritized, and the specific sorting strategy is:
  • the similarity between the work order type and the skill label is calculated.
  • the system can automatically determine the account status, shift status, skill label, and maintenance level label of the maintenance performer, and assign the work orders in Table 1 to the
  • the list of maintenance personnel is intelligently screened, and the effective or best performers are automatically matched to dispatch orders. If the number of recommended maintenance personnel given by the algorithm is greater than 1, 2-3 (random selection can be used) qualified maintenance personnel names are recommended to the The team supervisor is used to assist in accurate order dispatching.
  • the commonly used alarm rules and emergency response judgment rules for equipment are stored in the form of a dictionary as the built-in work order generation strategy of the system.
  • the built-in work order generation strategy is first screened from the dictionary for a certain device. If it exists, it will be displayed by combining the graphical module in the visual interface with the method of logical judgment.
  • the editing mode is for users to adjust; if not, the policy editing is performed directly.
  • the attribute information of the device itself includes device ID, device location and inter-device association information.
  • the construction equipment data and spatial information data in the third-party system should at least include the following fields (as shown in Table 3 and Table 4).
  • Table 3 device information contains fields
  • Device field name field description required device id used to identify the device ⁇ device name Used to describe the device name
  • Spatial field name field description required space id for identifying spaces ⁇ space name used to describe the space name ⁇ room number Used to describe the room number the room status Used to get room occupancy status the Department Used to distinguish the department to which the space belongs ⁇ affiliated campus Used to distinguish the campus to which the space belongs ⁇ Building Used to distinguish the building to which the space belongs ⁇ Floor Used to distinguish the floor to which the space belongs ⁇ Region Used to distinguish the area to which the space belongs ⁇ Monitoring objects in the space Used to identify the monitoring objects set in the judgment space ⁇
  • system described in the present disclosure also includes a work order data analysis module, which is used for user-defined analysis labels, inserting data sources by dragging and automatically generating visual charts:
  • the data analysis of the work order system is mainly divided into the following dimensions:
  • Analyze the data of the reporting department, maintenance location, etc. analyze the overall maintenance situation of the department and building, and derive solutions, such as replacing a certain type of parts in batches in a unified manner.
  • the purpose of this embodiment is to provide a working method of a smart work order system based on a graphical policy programming engine.
  • a working method of a smart work order system based on a graphical strategy programming engine including:
  • the logical judgment method is used to edit the equipment alarm rules; among them, for the associated equipment and/or related faults in the equipment, the parallel alarm rules are realized through the logical judgment method judgments and/or nested conditional judgments;
  • a work order is formed based on the work order generation strategy, and the work order is dispatched according to the pre-edited emergency handling judgment rules, wherein the editing of the emergency handling judgment rules includes the selection of message templates and the selection of order acceptor templates.
  • the smart work order system and its working method based on the graphical strategy programming engine provided by the above embodiments can be realized and have broad application prospects.

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Abstract

An intelligent work order system based on a graphical strategy programming engine, and a working method thereof. The system comprises: a data acquisition unit configured to obtain operation data of equipment in a building and attribute information of the equipment in real time; a work order generation strategy editing unit configured to edit an equipment alarm rule by using a logical judgment method on the basis of a graphical module dragging mode in a visual interface; a work order generation and distribution unit configured to form a work order on the basis of a work order generation strategy in combination with the equipment operation data, and distribute the work order according to a pre-edited emergency management judgment rule. According to the method, flexible editing of the work order generation strategy is implemented on the basis of the graphical module dragging mode in the visual interface in combination with the logical judgment method, such that a user having no coding foundation can quickly and conveniently generate work orders that satisfy actual needs, and complex and changeable building operation and maintenance management scenarios can be effectively dealt with.

Description

基于图形化策略编程引擎的智慧工单系统及其工作方法Smart work order system and its working method based on graphical strategy programming engine 技术领域technical field
本公开属于建筑运维技术领域，尤其涉及一种基于图形化策略编程引擎的智慧工单系统及其工作方法。The disclosure belongs to the technical field of building operation and maintenance, and in particular relates to an intelligent work order system based on a graphical strategy programming engine and a working method thereof.
背景技术Background technique
本部分的陈述仅仅是提供了与本公开相关的背景技术信息，不必然构成在先技术。The statements in this section merely provide background information related to the present disclosure and do not necessarily constitute prior art.
随着建筑机电设备、智能化设备日新月异及建筑运维行业信息化系统的逐步完善，越来越多的建筑管理者可以获取到海量的设备数据信息。如何有效的组织各机电专业系统、业务子系统数据，并让计算机系统提供相对精准的智慧报修、智慧派单成为行业迫切需求和技术难点。With the rapid development of building electromechanical equipment and intelligent equipment and the gradual improvement of the information system of the building operation and maintenance industry, more and more building managers can obtain massive amounts of equipment data information. How to effectively organize the data of various mechanical and electrical professional systems and business subsystems, and let the computer system provide relatively accurate smart repair and smart dispatch has become an urgent demand and technical difficulty in the industry.
发明人发现，现有的用于建筑运维的工单系统存在以下问题：The inventor found that the existing work order system for building operation and maintenance has the following problems:
(1)现有系统需要在程序实现时固化的形成一套标准化体系，使工单系统所有的操作、处理、管理及维护均按照此标准化的内容进行执行，在其灵活性及用户满意度方面存在严重不足，在用户存对现有标准化内容存在需求变化时，需要专业技术人员进行后台程序的修改，耗时耗力。(1) The existing system needs to be solidified when the program is implemented to form a standardized system, so that all operations, processing, management and maintenance of the work order system are carried out in accordance with this standardized content, in terms of its flexibility and user satisfaction There are serious deficiencies. When the user's demand for the existing standardized content changes, professional and technical personnel are required to modify the background program, which is time-consuming and labor-intensive.
(2)现有系统的工单生成策略是在系统程序实现时进行固化的写入，而对于不同类型的建筑运维，用户所关注的工单内容及处置流程具有明显差异，现有工单系统无法满足不同类型建筑运维的需求，针对不同类型的建筑运维，在工单生成策略方面需要专业技术人员进行重新开发；且固化到系统中的工单生成策略在大多数情况下并不能涵盖用户实际应用中的全部需求。(2) The work order generation strategy of the existing system is solidified when the system program is implemented. For different types of building operation and maintenance, the work order content and disposal process that users are concerned about are obviously different. The existing work order The system cannot meet the needs of different types of building operation and maintenance. For different types of building operation and maintenance, professional and technical personnel need to redevelop the work order generation strategy; and the work order generation strategy solidified in the system cannot be implemented in most cases. Cover all the needs of users in practical applications.
(3)现有系统生成的工单仅仅是解决了工单数据在相对固定组织架构和流程下的信息自动传递，但工单的形成多依赖于使用者在使用过程中，根据表象异常故障状况进行可见故障的后置响应式处理，但是对于与表象异常故障相关 的设备故障信息在工单中无法体现。(3) The work order generated by the existing system only solves the automatic transmission of work order data under a relatively fixed organizational structure and process. Perform post-response processing of visible faults, but the equipment fault information related to apparent abnormal faults cannot be reflected in the work order.
(4)现有的工单系统缺乏对工单数据的综合有效的分析，无法及时精准的进行工单调配，对工单的人工调度依赖性强，无法进行自动调度、智能派单和业务分析，造成维修效率低下。(4) The existing work order system lacks comprehensive and effective analysis of work order data, and cannot timely and accurately carry out work order deployment. It is highly dependent on manual scheduling of work orders, and cannot perform automatic scheduling, intelligent dispatch and business analysis. , resulting in low maintenance efficiency.
发明内容Contents of the invention
本公开为了解决上述问题，提供了一种基于图形化策略编程引擎的智慧工单系统及其工作方法，所述方案基于可视化界面中图形化模块拖拽的方式结合逻辑判断方法，实现工单生成策略的灵活编辑，使没有编码基础的用户可以快速方便的生成满足实际需求的工单，能够有效应对建筑运维管理场景复杂多变的情况。In order to solve the above problems, the present disclosure provides a smart work order system based on a graphical strategy programming engine and its working method. The solution is based on the dragging and dropping of graphical modules in the visual interface combined with a logical judgment method to realize work order generation The flexible editing of policies enables users without coding foundation to quickly and conveniently generate work orders that meet actual needs, and can effectively deal with complex and changeable building operation and maintenance management scenarios.
根据本公开实施例的第一个方面，提供了一种基于图形化策略编程引擎的智慧工单系统，包括：According to the first aspect of the embodiments of the present disclosure, a smart work order system based on a graphical strategy programming engine is provided, including:
数据采集单元，其用于实时获取建筑内设备运行数据及设备自身属性信息；A data collection unit, which is used to obtain real-time equipment operation data and equipment attribute information in the building;
工单生成策略编辑单元，其用于基于可视化界面中图形化模块拖拽的方式，采用逻辑判断方法进行设备报警规则的编辑；其中，对于相关联的设备和/或设备内具有关联性的故障，通过逻辑判断方法实现报警规则的并行判断和/或嵌套条件判断；A work order generation policy editing unit, which is used to edit the device alarm rules based on the dragging and dropping of graphical modules in the visual interface, using a logical judgment method; wherein, for associated devices and/or related faults in the device , realize the parallel judgment and/or nested condition judgment of the alarm rules through the logical judgment method;
工单生成及派发单元，其用于结合设备运行数据，基于工单生成策略形成工单，并根据预先编辑的应急处置判断规则进行工单派发，其中，所述应急处置判断规则的编辑包括消息模板选择及接单人员模板选择。A work order generation and distribution unit, which is used to form a work order based on the work order generation strategy in combination with equipment operation data, and dispatch the work order according to the pre-edited emergency response judgment rules, wherein the editing of the emergency response judgment rules includes message Template selection and template selection for order takers.
进一步的，所述可视化界面中图形化模块拖拽的方式，具体为：将图形化模块关联响应的查询语句代码，图形化模块的输入作为查询语句的输入参数，当发生图形化模块拖拽时，自动生成相应的查询语句。Further, the dragging method of the graphical module in the visual interface is specifically: associating the graphical module with the query statement code of the response, and using the input of the graphical module as the input parameter of the query statement, when the graphical module is dragged , automatically generate the corresponding query statement.
进一步的，对于设备常用报警规则及应急处置判断规则采用字典方式进行存储，作为系统内置的工单生成策略。Furthermore, the commonly used alarm rules and emergency response judgment rules for equipment are stored in the form of a dictionary as the built-in work order generation strategy of the system.
进一步的，在工单生成策略编辑过程中，针对某种设备首先从字典中筛选 内置的工单生成策略，若存在，则以可视化界面中图形化模块结合逻辑判断的方法进行展示，且采用可编辑模式供用户调整；若否，则直接进行策略编辑。Furthermore, in the process of editing the work order generation strategy, the built-in work order generation strategy is first screened from the dictionary for a certain device. If it exists, it will be displayed by combining the graphical module in the visual interface with the method of logical judgment. The editing mode is for users to adjust; if not, the policy editing is performed directly.
进一步的，所述根据预先编辑的应急处置判断规则进行工单派发，具体为：Further, the dispatching of work orders according to the pre-edited emergency response judgment rules is specifically:
基于所述应急处置判断规则将制定的工单推送至相应等级的预设班组，预设班组内的维修人员采用自主接单的模式实现工单派发；Based on the emergency response judgment rules, the formulated work order is pushed to the preset team of the corresponding level, and the maintenance personnel in the preset team adopt the mode of independently receiving orders to realize the distribution of work orders;
或，基于工单类型及紧急程度，结合维修人员的排班状态、技能标签以及等级标签，对预设班组内的维修人员列表进行优先级排序，选择优先级最高的维修人员进行派单，其中，若优先级最高的有多人，则将有班组主管从多人中进行选派。Or, based on the type and urgency of the work order, combined with the scheduling status, skill label and level label of the maintenance personnel, the list of maintenance personnel in the preset team is prioritized, and the maintenance personnel with the highest priority are selected to dispatch the order. , if there are multiple people with the highest priority, a team leader will select and dispatch from multiple people.
进一步的，对预设班组内的维修人员列表进行优先级排序，具体排序策略为：Further, the list of maintenance personnel in the preset team is prioritized, and the specific sorting strategy is:
特定时间段内处于空闲状态的维修人员优先级越高；Maintenance personnel who are idle within a certain period of time have higher priority;
基于语义相似度计算方法计算工单类型与技能标签间的相似度，相似度越高维修人员的优先级越高；Based on the semantic similarity calculation method, the similarity between the work order type and the skill label is calculated. The higher the similarity, the higher the priority of the maintenance personnel;
维修人员技能等级越高的优先级越高。The higher the skill level of the maintenance personnel, the higher the priority.
根据本公开实施例的第一个方面，提供了一种基于图形化策略编程引擎的智慧工单系统的工作方法，包括：According to the first aspect of the embodiments of the present disclosure, a working method of a smart work order system based on a graphical strategy programming engine is provided, including:
实时获取建筑内设备运行数据及设备自身属性信息；Obtain real-time operation data of equipment in the building and the attribute information of the equipment itself;
基于可视化界面中图形化模块拖拽的方式，采用逻辑判断方法进行设备报警规则的编辑；其中，对于相关联的设备和/或设备内具有关联性的故障，通过逻辑判断方法实现报警规则的并行判断和/或嵌套条件判断；Based on the way of dragging and dropping graphical modules in the visual interface, the logical judgment method is used to edit the equipment alarm rules; among them, for the associated equipment and/or related faults in the equipment, the parallel alarm rules are realized through the logical judgment method judgments and/or nested conditional judgments;
结合设备运行数据，基于工单生成策略形成工单，并根据预先编辑的应急处置判断规则进行工单派发，其中，所述应急处置判断规则的编辑包括消息模板选择及接单人员模板选择。Combined with the equipment operation data, a work order is formed based on the work order generation strategy, and the work order is dispatched according to the pre-edited emergency handling judgment rules, wherein the editing of the emergency handling judgment rules includes the selection of message templates and the selection of order acceptor templates.
与现有技术相比，本公开的有益效果是：Compared with the prior art, the beneficial effects of the present disclosure are:
(1)本公开提供了一种基于图形化策略编程引擎的智慧工单系统及其工作 方法，所述方案基于可视化界面中图形化模块拖拽的方式结合逻辑判断方法，实现工单生成策略的灵活编辑，使没有编码基础的用户可以快速方便的生成满足实际需求的工单，能够有效应对建筑运维管理场景复杂多变的情况。(1) This disclosure provides a smart work order system based on a graphical strategy programming engine and its working method. The solution is based on the dragging and dropping of graphical modules in the visual interface combined with the logical judgment method to realize the work order generation strategy Flexible editing enables users without coding foundation to quickly and conveniently generate work orders that meet actual needs, and can effectively deal with complex and changeable building operation and maintenance management scenarios.
(2)本公开所述方案采用采用多级应急处理策略，根据设备故障发生的不同情况以及工单响应时间采用不同级别的应急处理策略，有效保证了工单的快速高效的执行，避免因工单处理不及时导致一些特殊建筑内发生重大事故的可能。(2) The scheme described in this disclosure adopts a multi-level emergency treatment strategy, and adopts different levels of emergency treatment strategies according to different situations of equipment failures and the response time of work orders, which effectively ensures the fast and efficient execution of work orders and avoids accidents caused by work orders. If the bill is not handled in time, it may lead to the possibility of major accidents in some special buildings.
(3)本公开所述方案在进行工单派发时可采用人工方式、智能方式以及两者相结合的方式，在所述智能方式中，基于工单类型及紧急程度，结合维修人员的排班状态、技能标签以及等级标签，对预设班组内的维修人员列表进行优先级排序，选择优先级最高的维修人员进行派单；尽可能的保证与工单类型最相关且专业技能最优的维修人员进行工单的执行，提高了工单派发调度的效率及合理性。(3) The solution described in this disclosure can use manual methods, intelligent methods, and a combination of the two when dispatching work orders. In the intelligent method, based on the type and urgency of the work order, combined with the scheduling of maintenance personnel Status, skill label and level label, prioritize the list of maintenance personnel in the preset team, and select the maintenance personnel with the highest priority to dispatch orders; as far as possible, ensure the maintenance that is most relevant to the type of work order and has the best professional skills The execution of work orders by personnel improves the efficiency and rationality of work order dispatching and scheduling.
(4)本公开提升了建筑BA(Building Automation)系统和IBMS(Intelligent Building Management System)系统无法根据复杂多变的维保、应急等应用场景从而灵活调度跨系统数据的能力，通过特定的接口请求方法，使用户可以从海量的建筑设备运行数据中快速获取到核心判断依据，并灵活地脱离代码编写界面自行编写判断规则及处置流程，联动设备远程控制接口和工单系统，形成发现问题、判断问题、处置问题的一整套线上、线下结合的解决方案，大大提高了异常数据的响应效率，提升建筑设备的管控效率。(4) This disclosure improves the ability of the building BA (Building Automation) system and IBMS (Intelligent Building Management System) system to flexibly dispatch cross-system data according to complex and changeable maintenance, emergency and other application scenarios, and requests through specific interfaces The method enables users to quickly obtain the core judgment basis from a large amount of construction equipment operation data, and flexibly break away from the code writing interface to write judgment rules and disposal procedures by themselves. A complete set of online and offline solutions to solve problems and deal with them greatly improves the response efficiency of abnormal data and improves the management and control efficiency of construction equipment.
本公开附加方面的优点将在下面的描述中部分给出，部分将从下面的描述中变得明显，或通过本公开的实践了解到。Advantages of additional aspects of the disclosure will be set forth in the description which follows, and in part will be obvious from the description, or may be learned by practice of the disclosure.
附图说明Description of drawings
构成本公开的一部分的说明书附图用来提供对本公开的进一步理解，本公开的示意性实施例及其说明用于解释本公开，并不构成对本公开的不当限定。The accompanying drawings constituting a part of the present disclosure are used to provide a further understanding of the present disclosure, and the exemplary embodiments and descriptions of the present disclosure are used to explain the present disclosure, and do not constitute improper limitations to the present disclosure.
图1为本公开实施例一中所述的基于图形化策略编程引擎的智慧工单系统 结构示意图；Fig. 1 is a schematic structural diagram of a smart work order system based on a graphical strategy programming engine described in Embodiment 1 of the present disclosure;
图2为本公开实施例一中所述的消防泵房水压超下限的报警规则编辑示意图；FIG. 2 is a schematic diagram of editing the alarm rules for the water pressure exceeding the lower limit of the fire pump room described in Embodiment 1 of the present disclosure;
图3为本公开实施例一中所述的并行条件判断和嵌套条件判断的报警规则编辑示意图；3 is a schematic diagram of editing alarm rules for parallel condition judgment and nested condition judgment described in Embodiment 1 of the present disclosure;
图4(a)至图4(c)分别为本公开实施例一中所述的一级处置流程、二级处置流程以及三级处置流程应急处置判断规则编辑示意图；Fig. 4(a) to Fig. 4(c) are schematic diagrams for editing the first-level treatment process, the second-level treatment process, and the third-level treatment process emergency treatment judgment rules described in Embodiment 1 of the present disclosure;
图5为本公开实施例一中所述的工单模板、消息模板以及接单人员模板示意图。Fig. 5 is a schematic diagram of a work order template, a message template, and an order-receiver template described in Embodiment 1 of the present disclosure.
具体实施方式Detailed ways
下面结合附图与实施例对本公开做进一步说明。The present disclosure will be further described below in conjunction with the accompanying drawings and embodiments.
应该指出，以下详细说明都是例示性的，旨在对本公开提供进一步的说明。除非另有指明，本文使用的所有技术和科学术语具有与本公开所属技术领域的普通技术人员通常理解的相同含义。It should be noted that the following detailed description is exemplary and intended to provide further explanation of the present disclosure. Unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this disclosure belongs.
需要注意的是，这里所使用的术语仅是为了描述具体实施方式，而非意图限制根据本公开的示例性实施方式。如在这里所使用的，除非上下文另外明确指出，否则单数形式也意图包括复数形式，此外，还应当理解的是，当在本说明书中使用术语“包含”和/或“包括”时，其指明存在特征、步骤、操作、器件、组件和/或它们的组合。It should be noted that the terminology used herein is only for describing specific embodiments, and is not intended to limit the exemplary embodiments according to the present disclosure. As used herein, unless the context clearly dictates otherwise, the singular is intended to include the plural, and it should also be understood that when the terms "comprising" and/or "comprising" are used in this specification, they mean There are features, steps, operations, means, components and/or combinations thereof.
在不冲突的情况下，本公开中的实施例及实施例中的特征可以相互组合。In the case of no conflict, the embodiments in the present disclosure and the features in the embodiments can be combined with each other.
实施例一：Embodiment one:
本实施例的目的是提供一种基于图形化策略编程引擎的智慧工单系统。The purpose of this embodiment is to provide a smart work order system based on a graphical policy programming engine.
一种基于图形化策略编程引擎的智慧工单系统，包括数据采集单元、工单生成策略编辑单元以及工单生成及派发单元，其中：A smart work order system based on a graphical strategy programming engine, including a data collection unit, a work order generation strategy editing unit, and a work order generation and distribution unit, wherein:
数据采集单元，其用于通过接入第三方(如医院)业务系统数据，实时获取建筑内设备运行数据及设备自身属性信息。The data acquisition unit is used to obtain real-time equipment operation data and equipment attribute information in the building by accessing the business system data of a third party (such as a hospital).
工单生成策略编辑单元，其用于基于可视化界面中图形化模块拖拽的方式，采用逻辑判断方法进行设备报警规则的编辑；其中，对于相关联的设备和/或设备内具有关联性的故障，通过逻辑判断方法实现报警规则的并行判断和/或嵌套条件判断；A work order generation policy editing unit, which is used to edit the device alarm rules based on the dragging and dropping of graphical modules in the visual interface, using a logical judgment method; wherein, for associated devices and/or related faults in the device , realize the parallel judgment and/or nested condition judgment of the alarm rules through the logical judgment method;
具体的，所述工单生成策略编辑单元基于图形化策略编程引擎，所述图形化策略编程引擎具体为：基于可视化界面中图形化模块拖拽的方式，结合逻辑判断方法进行规则的设定。Specifically, the work order generation strategy editing unit is based on a graphical strategy programming engine, and the graphical strategy programming engine is specifically: based on the way of dragging and dropping graphical modules in the visual interface, combined with logical judgment methods to set rules.
进一步的，所述可视化界面中图形化模块拖拽的方式，具体为：将图形化模块关联响应的查询语句代码，图形化模块的输入作为查询语句的输入参数，当发生图形化模块拖拽时，自动生成相应的查询语句。Further, the dragging method of the graphical module in the visual interface is specifically: associating the graphical module with the query statement code of the response, and using the input of the graphical module as the input parameter of the query statement, when the graphical module is dragged , automatically generate the corresponding query statement.
本公开基于图形化策略编程引擎，结合设备运行数据，通过逻辑判断方法编写超限设备报警规则，如图2所示，为消防泵房水压超下限的报警规则编辑示意图，其中：This disclosure is based on a graphical strategy programming engine, combined with equipment operating data, and writes alarm rules for over-limit equipment through logical judgment methods. As shown in Figure 2, it is a schematic diagram of editing alarm rules for fire pump room water pressure exceeding the lower limit, in which:
返回报警结果为True或False，如果返回值为True，表示符合超限判断；The return alarm result is True or False, if the return value is True, it means that the over-limit judgment is met;
返回结果为True的设备id及数值峰值，过滤结果为False的正常设备。Return the device id and value peak value of True, and filter the normal devices of False.
本公开所述方案充分考虑到设备故障之间的关联性，并基于图形化策略编程引擎，尽可能的编写可预见的触发应急场景的判断规则，实现并行条件判断和嵌套条件判断(包括同一设备多种相关联的故障或具有关联性的不同设备发生的故障)，如图3所示，其每条规则可反馈True或False来标识是否满足条件，如果为True，则判断符合触发条件，同时返回故障设备id及对应触发的值。The solution described in this disclosure fully considers the correlation between equipment failures, and based on the graphical strategy programming engine, writes predictable judgment rules that trigger emergency scenarios as much as possible, and realizes parallel condition judgment and nested condition judgment (including the same A variety of associated faults of equipment or faults of different related equipment), as shown in Figure 3, each of its rules can feed back True or False to identify whether the condition is met, if it is True, it is judged that the trigger condition is met, At the same time, return the faulty device id and the corresponding trigger value.
工单生成及派发单元，其用于结合设备运行数据，基于工单生成策略形成工单，并根据预先编辑的应急处置判断规则进行工单派发，其中，所述应急处置判断规则的编辑包括消息模板选择及接单人员模板选择。A work order generation and distribution unit, which is used to form a work order based on the work order generation strategy in combination with equipment operation data, and dispatch the work order according to the pre-edited emergency response judgment rules, wherein the editing of the emergency response judgment rules includes message Template selection and template selection for order takers.
其中，所述应急处置判断规则采用多级应急处理策略，具体包括：Wherein, the emergency treatment judgment rule adopts a multi-level emergency treatment strategy, specifically including:
一级处置流程，当设备报警规则中为一条满足条件，则将故障设备ID及报警值以预设消息模板推送给一级报警组成员；First-level disposal process, when one of the device alarm rules satisfies the condition, the faulty device ID and alarm value will be pushed to the first-level alarm group members with the preset message template;
二级处置流程，当设备报警规则中两条以上满足条件，则将故障设备ID及报警值以预设方式推送给二级报警组成员，并进行工单创建，同时生成计时器进行响应时间计时；Second-level disposal process, when two or more of the equipment alarm rules meet the conditions, the faulty equipment ID and alarm value will be pushed to the members of the second-level alarm group in a preset manner, and a work order will be created, and a timer will be generated at the same time to measure the response time ;
三级处置流程，当响应时间超出预设阈值时，根据预设消息模板发送消息给三级报警组成员。The three-level disposal process, when the response time exceeds the preset threshold, a message is sent to the members of the three-level alarm group according to the preset message template.
具体的，如图4(a)-图4(c)所示，本公开基于设备报警规则组合编写应急处置判断规则，确定应急处置场景和等级，实现不同的处置任务流程分支，其中：Specifically, as shown in Fig. 4(a)-Fig. 4(c), the present disclosure writes emergency disposal judgment rules based on the combination of device alarm rules, determines emergency disposal scenarios and levels, and realizes different disposal task flow branches, wherein:
图4(a)中展示了规则组中的条件只有一条的判断规则返回True，则触发一级处置流程，将规则中返回的故障设备id及报警值以微信模板或短信模板的方式推送给一级报警组成员。Figure 4(a) shows that only one judgment rule in the rule group returns True, and the first-level processing process is triggered, and the faulty device id and alarm value returned in the rule are pushed to a WeChat template or SMS template. member of the alarm group.
图4(b)中展示了当规则组中的条件有两条以上判断规则返回为True，则触发二级处置流程：发送故障设备id及值给二级报警组成员，并创建巡检工单，通知对应班组的负责人即时响应工单处置流程；同时生成计时器开始计时响应时间。Figure 4(b) shows that when two or more judgment rules in the rule group return True, the second-level disposal process is triggered: send the faulty device id and value to the members of the second-level alarm group, and create an inspection work order , notify the person in charge of the corresponding team to immediately respond to the work order processing process; at the same time, a timer is generated to start counting the response time.
图4(c)中展示了当工单任务组的每条工单如果在一定时间内无处理反馈，则触发三级处置流程，根据预设消息模板发送消息通知三级报警组成员。Figure 4(c) shows that if there is no processing feedback for each work order of the work order task group within a certain period of time, the three-level disposal process will be triggered, and a message will be sent to notify the members of the three-level alarm group according to the preset message template.
进一步的，所述工单模板、消息模板及接单人员模板需要预先进行设定，且均采用可编辑模式，对用户具有极高的友好性，便于用户根据自身需求进行编辑，其中：Further, the work order template, message template and order-receiver template need to be pre-set, and all adopt an editable mode, which is extremely user-friendly and convenient for users to edit according to their own needs, wherein:
如图5所示，用户可使用工单模板编辑页面，提前设定好基于规则判断的工单处置流程，所需的备品备件、维修工具的品类和数量，供接单人员准确及时调取所需物料资源，从而节省维修工期，提高维修效率；用户可使用消息模板编辑编辑推送的消息内容，用户可以通过接单人员模板编辑选择每个报警用户组级别中的不同用户，形成用户队列。As shown in Figure 5, the user can use the work order template to edit the page, and set in advance the work order handling process based on rule judgments, the types and quantities of spare parts and maintenance tools required, so that the order recipients can accurately and timely retrieve all Material resources are required, thereby saving the maintenance period and improving maintenance efficiency; users can use the message template to edit and edit the content of the pushed message, and the user can select different users in each alarm user group level through editing the order-receiving personnel template to form a user queue.
本公开所述方案通过工单系统接口，自动形成工单并设定工单紧急状态， 推送至预设班组；所述系统自动根据工单生成策略的运行传递出的故障设备id及数据，自动形成设备名称变量、位置变量、故障数据变量的数组，为工单故障信息提供必备内容字段，供用户所述编写工单模板灵活调用；具体的，如表1所示，所述工单数据至少包括以下字段：The solution described in this disclosure automatically forms a work order and sets the emergency state of the work order through the work order system interface, and pushes it to the preset team; the system automatically transmits the faulty device id and data according to the operation of the work order generation strategy, automatically Form an array of equipment name variables, location variables, and fault data variables, and provide necessary content fields for work order fault information, which can be flexibly called by users to write work order templates; specifically, as shown in Table 1, the work order data Include at least the following fields:
表1工单数据包含的字段Table 1 Fields included in work order data
字段名称Field Name 字段描述field description 必填required
工单流转状态Work Order Flow Status 用于识别工单当前处于哪个环节Used to identify which link the work order is currently in ※※
工单类型Ticket Type 用于识别当前工单所在分类Used to identify the category of the current work order ※※
报修人员repair staff 用于识别发起工单的报修人员Used to identify the repairer who initiated the work order ※※
报修科室Repair department 用于识别故障设备的所属权部门Ownership for identification of faulty equipment ※※
报修渠道Repair channel 用于识别工单的来源渠道The source channel used to identify the ticket  the
报修图片Repair picture 用于预留补充描述故障状态Used to reserve supplementary description of fault status  the
报修语音repair voice 用于自动听写、语义分析、自动填写工单For automatic dictation, semantic analysis, and automatic ticket filling  the
故障设备名称/idFaulty device name/id 用于识别故障设备Used to identify faulty equipment ※※
故障位置fault location 用于识别故障所在位置Used to identify the location of the fault ※※
故障描述Fault description 用于人工描述故障，可来源于报修语音It is used to manually describe the fault, which can come from the repair voice ※※
空间编码spatial coding 故障所在空间编码，来源于BIM系统The code of the space where the fault is located is derived from the BIM system  the
紧急程度emergency level 用于定义工单优先级，默认低优先级Used to define work order priority, default low priority  the
反馈内容Feedback content 预留字段，用于填写维修反馈Reserved field for filling in maintenance feedback  the
创建时间creation time 系统根据工单形成时间自动生成The system automatically generates according to the work order formation time 自动automatic
派单时间dispatch time 用于记录调度、派单时间Used to record scheduling and dispatch time 自动automatic
接单时间Order time 用于记录接单人确认开始维修时间It is used to record the time when the order receiver confirms the start of maintenance 自动automatic
维修完毕时间repair completion time 用于记录接单人维修完毕时间Used to record the repair completion time of the order receiver 自动automatic
其中，标※为必填项，其它为选填项。Among them, the items marked with ※ are mandatory, and the others are optional.
进一步的，所述根据预先编辑的应急处置判断规则进行工单派发，具体为：Further, the dispatching of work orders according to the pre-edited emergency response judgment rules is specifically:
基于所述应急处置判断规则将制定的工单推送至相应等级的预设班组，预设班组内的维修人员采用自主接单的模式实现工单派发；Based on the emergency response judgment rules, the formulated work order is pushed to the preset team of the corresponding level, and the maintenance personnel in the preset team adopt the mode of independently receiving orders to realize the distribution of work orders;
或，基于工单类型及紧急程度，结合维修人员的排班状态、技能标签以及 等级标签，对预设班组内的维修人员列表进行优先级排序，选择优先级最高的维修人员进行派单，其中，若优先级最高的有多人，则将有班组主管从多人中进行选派。Or, based on the type and urgency of the work order, combined with the scheduling status, skill label and level label of the maintenance personnel, the list of maintenance personnel in the preset team is prioritized, and the maintenance personnel with the highest priority are selected to dispatch the order. , if there are multiple people with the highest priority, a team leader will select and dispatch from multiple people.
其中，所述第三方系统中维修人员信息需要包括的数据如表2所示：Wherein, the maintenance personnel information in the third-party system needs to include data as shown in Table 2:
表2维修人员信息Table 2 Maintenance personnel information
Figure PCTCN2021134564-appb-000001
Figure PCTCN2021134564-appb-000001
其中标※为必填项，其它为选填项。Items marked with ※ are required, and others are optional.
进一步的，对预设班组内的维修人员列表进行优先级排序，具体排序策略为：Further, the list of maintenance personnel in the preset team is prioritized, and the specific sorting strategy is:
特定时间段内处于空闲状态的维修人员优先级越高；Maintenance personnel who are idle within a certain period of time have higher priority;
基于语义相似度计算方法计算工单类型与技能标签间的相似度，相似度越高维修人员的优先级越高；Based on the semantic similarity calculation method, the similarity between the work order type and the skill label is calculated. The higher the similarity, the higher the priority of the maintenance personnel;
维修人员技能等级越高的优先级越高。The higher the skill level of the maintenance personnel, the higher the priority.
具体的，根据表2中规定的字段描述，系统可自动判定维修执行者的账户状态、排班状态、技能标签和维修等级标签，将表1中的工单按照重要紧急程度对所对应班组的维修人员列表进行智能筛选，自动匹配有效或最佳执行者进行派单，如果算法给出的推荐维修者数量大于1，则推荐2-3名(可采用随机选择)符合条件的维修人员姓名给班组主管，用于辅助精准派单。Specifically, according to the field descriptions specified in Table 2, the system can automatically determine the account status, shift status, skill label, and maintenance level label of the maintenance performer, and assign the work orders in Table 1 to the The list of maintenance personnel is intelligently screened, and the effective or best performers are automatically matched to dispatch orders. If the number of recommended maintenance personnel given by the algorithm is greater than 1, 2-3 (random selection can be used) qualified maintenance personnel names are recommended to the The team supervisor is used to assist in accurate order dispatching.
进一步的，对于设备常用报警规则及应急处置判断规则采用字典方式进行存储，作为系统内置的工单生成策略。Furthermore, the commonly used alarm rules and emergency response judgment rules for equipment are stored in the form of a dictionary as the built-in work order generation strategy of the system.
进一步的，在工单生成策略编辑过程中，针对某种设备首先从字典中筛选内置的工单生成策略，若存在，则以可视化界面中图形化模块结合逻辑判断的方法进行展示，且采用可编辑模式供用户调整；若否，则直接进行策略编辑。Furthermore, in the process of editing the work order generation strategy, the built-in work order generation strategy is first screened from the dictionary for a certain device. If it exists, it will be displayed by combining the graphical module in the visual interface with the method of logical judgment. The editing mode is for users to adjust; if not, the policy editing is performed directly.
进一步的，所述设备自身属性信息包括设备ID、设备位置以及设备间关联信息。具体的，所述第三方系统中建筑设备数据及空间信息数据至少应包含如下字段(如表3和表4所示)。Further, the attribute information of the device itself includes device ID, device location and inter-device association information. Specifically, the construction equipment data and spatial information data in the third-party system should at least include the following fields (as shown in Table 3 and Table 4).
表3设备信息包含字段Table 3 device information contains fields
设备字段名称Device field name 字段描述field description 必填required
设备iddevice id 用于识别设备used to identify the device ※※
设备名称device name 用于描述设备名称Used to describe the device name ※※
设备型号Device model 用于区分设备型号Used to distinguish device models  the
所属专业Their profession 用于区分设备所属专业It is used to distinguish the specialty of the equipment ※※
所属系统Belonging system 用于区分设备所属子系统Used to distinguish the subsystem to which the equipment belongs ※※
设备位置device location 用于描述设备位置Used to describe the location of the device ※※
所在空间idspace id 用于与空间数据关联Used to associate with spatial data ※※
负责班组/部门Responsible team/department 用于描述负责维修的班组或部门Used to describe the crew or department responsible for maintenance ※※
表4空间信息包含字段Table 4 Spatial information contains fields
空间字段名称Spatial field name 字段描述field description 必填required
空间idspace id 用于识别空间for identifying spaces ※※
空间名称space name 用于描述空间名称used to describe the space name ※※
房间号room number 用于描述房间号Used to describe the room number  the
房间状态room status 用于获取房间占用状态Used to get room occupancy status  the
所属科室Department 用于区分空间所属科室Used to distinguish the department to which the space belongs ※※
所属院区Affiliated campus 用于区分空间所属院区Used to distinguish the campus to which the space belongs ※※
所属楼栋Building 用于区分空间所属楼栋Used to distinguish the building to which the space belongs ※※
所属楼层Floor 用于区分空间所属楼层Used to distinguish the floor to which the space belongs ※※
所属区域Region 用于区分空间所属区域Used to distinguish the area to which the space belongs ※※
空间内监测对象Monitoring objects in the space 用于识别判断空间内设定的监测对象Used to identify the monitoring objects set in the judgment space ※※
其中标※为必填项，其它为选填项。Items marked with ※ are required, and others are optional.
进一步的，本公开所述系统还包括工单数据分析模块，所述工单数据分析模块用于用户自定义分析标签，利用拖曳的方式插入数据源、自动生成可视化图表：Further, the system described in the present disclosure also includes a work order data analysis module, which is used for user-defined analysis labels, inserting data sources by dragging and automatically generating visual charts:
所述工单系统数据分析主要分为以下几个维度：The data analysis of the work order system is mainly divided into the following dimensions:
(1)人员绩效(1) Personnel performance
分析任务状态、工单周期、评价意见、相关人员等数据，可进行考核。Analyze data such as task status, work order cycle, evaluation opinions, and relevant personnel, and perform assessment.
(2)人员调度(2) Personnel scheduling
分析不同月份的工单数量，提前进行人员规划。Analyze the number of work orders in different months and plan personnel in advance.
(3)整体解决方案(3) Overall solution
分析报修科室、维修地点等数据，针对科室、楼宇整体维修情况进行分析，推导解决方案，比如统一批量更换某一类部件等。Analyze the data of the reporting department, maintenance location, etc., analyze the overall maintenance situation of the department and building, and derive solutions, such as replacing a certain type of parts in batches in a unified manner.
(4)专项解决方案(4) Special solutions
分析维修科目等数据，发现安全隐患、风险点等，专项集中解决。Analyze data such as maintenance subjects, find potential safety hazards, risk points, etc., and solve them in a dedicated and centralized manner.
(5)精细化成本管理(5) Refined cost management
分析维修科室等数据，有些工单需要厂商或外包单位，可以据此分析维修成本。Analyze the data of the maintenance department, etc. Some work orders require manufacturers or outsourcing units, and the maintenance cost can be analyzed based on this.
实施例二：Embodiment two:
本实施例的目的是提供一种基于图形化策略编程引擎的智慧工单系统的工作方法。The purpose of this embodiment is to provide a working method of a smart work order system based on a graphical policy programming engine.
一种基于图形化策略编程引擎的智慧工单系统的工作方法，包括：A working method of a smart work order system based on a graphical strategy programming engine, including:
实时获取建筑内设备运行数据及设备自身属性信息；Obtain real-time operation data of equipment in the building and the attribute information of the equipment itself;
基于可视化界面中图形化模块拖拽的方式，采用逻辑判断方法进行设备报警规则的编辑；其中，对于相关联的设备和/或设备内具有关联性的故障，通过逻辑判断方法实现报警规则的并行判断和/或嵌套条件判断；Based on the way of dragging and dropping graphical modules in the visual interface, the logical judgment method is used to edit the equipment alarm rules; among them, for the associated equipment and/or related faults in the equipment, the parallel alarm rules are realized through the logical judgment method judgments and/or nested conditional judgments;
结合设备运行数据，基于工单生成策略形成工单，并根据预先编辑的应急处置判断规则进行工单派发，其中，所述应急处置判断规则的编辑包括消息模板选择及接单人员模板选择。Combined with the equipment operation data, a work order is formed based on the work order generation strategy, and the work order is dispatched according to the pre-edited emergency handling judgment rules, wherein the editing of the emergency handling judgment rules includes the selection of message templates and the selection of order acceptor templates.
上述实施例提供的一种基于图形化策略编程引擎的智慧工单系统及其工作方法可以实现，具有广阔的应用前景。The smart work order system and its working method based on the graphical strategy programming engine provided by the above embodiments can be realized and have broad application prospects.
以上所述仅为本公开的优选实施例而已，并不用于限制本公开，对于本领域的技术人员来说，本公开可以有各种更改和变化。凡在本公开的精神和原则之内，所作的任何修改、等同替换、改进等，均应包含在本公开的保护范围之内。The above descriptions are only preferred embodiments of the present disclosure, and are not intended to limit the present disclosure. For those skilled in the art, the present disclosure may have various modifications and changes. Any modifications, equivalent replacements, improvements, etc. made within the spirit and principles of the present disclosure shall be included within the protection scope of the present disclosure.
上述虽然结合附图对本公开的具体实施方式进行了描述，但并非对本公开保护范围的限制，所属领域技术人员应该明白，在本公开的技术方案的基础上，本领域技术人员不需要付出创造性劳动即可做出的各种修改或变形仍在本公开的保护范围以内。Although the specific implementation of the present disclosure has been described above in conjunction with the accompanying drawings, it does not limit the protection scope of the present disclosure. Those skilled in the art should understand that on the basis of the technical solutions of the present disclosure, those skilled in the art do not need to pay creative work Various modifications or variations that can be made are still within the protection scope of the present disclosure.

Claims (10)

  1. 一种基于图形化策略编程引擎的智慧工单系统，其特征在于，包括：A smart work order system based on a graphical strategy programming engine, characterized in that it includes:
    数据采集单元，其用于实时获取建筑内设备运行数据及设备自身属性信息；A data collection unit, which is used to obtain real-time equipment operation data and equipment attribute information in the building;
    工单生成策略编辑单元，其用于基于可视化界面中图形化模块拖拽的方式，采用逻辑判断方法进行设备报警规则的编辑；其中，对于相关联的设备和/或设备内具有关联性的故障，通过逻辑判断方法实现报警规则的并行判断和/或嵌套条件判断；A work order generation policy editing unit, which is used to edit the device alarm rules based on the dragging and dropping of graphical modules in the visual interface, using a logical judgment method; wherein, for associated devices and/or related faults in the device , realize the parallel judgment and/or nested condition judgment of the alarm rules through the logical judgment method;
    工单生成及派发单元，其用于结合设备运行数据，基于工单生成策略形成工单，并根据预先编辑的应急处置判断规则进行工单派发，其中，所述应急处置判断规则的编辑包括消息模板选择及接单人员模板选择。A work order generation and distribution unit, which is used to form a work order based on the work order generation strategy in combination with equipment operation data, and dispatch the work order according to the pre-edited emergency response judgment rules, wherein the editing of the emergency response judgment rules includes message Template selection and template selection for order takers.
  2. 如权利要求1所述的一种基于图形化策略编程引擎的智慧工单系统，其特征在于，所述可视化界面中图形化模块拖拽的方式，具体为：将图形化模块关联响应的查询语句代码，图形化模块的输入作为查询语句的输入参数，当发生图形化模块拖拽时，自动生成相应的查询语句。The smart work order system based on a graphical strategy programming engine according to claim 1, characterized in that, the way of dragging and dropping the graphical modules in the visual interface is specifically: associating the graphical modules with the query statement of the response The code, the input of the graphical module is used as the input parameter of the query statement. When the graphical module is dragged and dropped, the corresponding query statement is automatically generated.
  3. 如权利要求1所述的一种基于图形化策略编程引擎的智慧工单系统，其特征在于，对于设备常用报警规则及应急处置判断规则采用字典方式进行存储，作为系统内置的工单生成策略。The smart work order system based on a graphical strategy programming engine according to claim 1, wherein the commonly used alarm rules and emergency response judgment rules for equipment are stored in a dictionary as a built-in work order generation strategy.
  4. 如权利要求1所述的一种基于图形化策略编程引擎的智慧工单系统，其特征在于，在工单生成策略编辑过程中，针对某种设备首先从字典中筛选内置的工单生成策略，若存在，则以可视化界面中图形化模块结合逻辑判断的方法进行展示，且采用可编辑模式供用户调整；若否，则直接进行策略编辑。The smart work order system based on a graphical strategy programming engine according to claim 1, wherein, in the process of editing the work order generation strategy, the built-in work order generation strategy is first selected from the dictionary for a certain device, If it exists, it will be displayed by combining the graphical module in the visual interface with logical judgment, and the editable mode will be used for user adjustment; if not, the policy editing will be performed directly.
  5. 如权利要求1所述的一种基于图形化策略编程引擎的智慧工单系统，其特征在于，所述应急处置判断规则采用多级应急处理策略，具体包括：The smart work order system based on a graphical strategy programming engine according to claim 1, wherein the emergency handling judgment rule adopts a multi-level emergency handling strategy, specifically comprising:
    一级处置流程，当设备报警规则中为一条满足条件，则将故障设备ID及报警值以预设消息模板推送给一级报警组成员；First-level disposal process, when one of the device alarm rules satisfies the condition, the faulty device ID and alarm value will be pushed to the first-level alarm group members with the preset message template;
    二级处置流程，当设备报警规则中两条以上满足条件，则将故障设备ID及报警值以预设方式推送给二级报警组成员，并进行工单创建，同时生成计时器进行响应时间计时；Second-level disposal process, when two or more of the equipment alarm rules meet the conditions, the faulty equipment ID and alarm value will be pushed to the members of the second-level alarm group in a preset manner, and a work order will be created, and a timer will be generated at the same time to measure the response time ;
    三级处置流程，当响应时间超出预设阈值时，根据预设消息模板发送消息给三级报警组成员。The three-level disposal process, when the response time exceeds the preset threshold, a message is sent to the members of the three-level alarm group according to the preset message template.
  6. 如权利要求1所述的一种基于图形化策略编程引擎的智慧工单系统，其特征在于，所述根据预先编辑的应急处置判断规则进行工单派发，具体为：The smart work order system based on a graphical strategy programming engine according to claim 1, wherein the work order distribution is performed according to the pre-edited emergency response judgment rules, specifically:
    基于所述应急处置判断规则将制定的工单推送至相应等级的预设班组，预设班组内的维修人员采用自主接单的模式实现工单派发；Based on the emergency response judgment rules, the formulated work order is pushed to the preset team of the corresponding level, and the maintenance personnel in the preset team adopt the mode of independently receiving orders to realize the distribution of work orders;
    或，基于工单类型及紧急程度，结合维修人员的排班状态、技能标签以及等级标签，对预设班组内的维修人员列表进行优先级排序，选择优先级最高的维修人员进行派单，其中，若优先级最高的有多人，则将有班组主管从多人中进行选派。Or, based on the type and urgency of the work order, combined with the scheduling status, skill label and level label of the maintenance personnel, the list of maintenance personnel in the preset team is prioritized, and the maintenance personnel with the highest priority are selected to dispatch the order. , if there are multiple people with the highest priority, a team leader will select and dispatch from multiple people.
  7. 如权利要求6所述的一种基于图形化策略编程引擎的智慧工单系统，其特征在于，对预设班组内的维修人员列表进行优先级排序，具体排序策略为：The smart work order system based on a graphical strategy programming engine according to claim 6, wherein the list of maintenance personnel in the preset team is prioritized, and the specific sorting strategy is:
    特定时间段内处于空闲状态的维修人员优先级越高；Maintenance personnel who are idle within a certain period of time have higher priority;
    基于语义相似度计算方法计算工单类型与技能标签间的相似度，相似度越高维修人员的优先级越高；Based on the semantic similarity calculation method, the similarity between the work order type and the skill label is calculated. The higher the similarity, the higher the priority of the maintenance personnel;
    维修人员技能等级越高的优先级越高。The higher the skill level of the maintenance personnel, the higher the priority.
  8. 如权利要求1所述的一种基于图形化策略编程引擎的智慧工单系统，其 特征在于，所述消息模板及接单人员模板均采用可编辑模式。A kind of intelligent work order system based on graphical strategy programming engine as claimed in claim 1, it is characterized in that, described message template and order accepting personnel template all adopt editable mode.
  9. 如权利要求1所述的一种基于图形化策略编程引擎的智慧工单系统，其特征在于，所述设备自身属性信息包括但不限于设备ID、设备位置以及设备间关联信息。The smart work order system based on a graphical policy programming engine according to claim 1, wherein the attribute information of the device itself includes but not limited to device ID, device location, and inter-device association information.
  10. 一种基于图形化策略编程引擎的智慧工单系统的工作方法，其特征在于，包括：A working method of a smart work order system based on a graphical strategy programming engine, characterized in that it includes:
    实时获取建筑内设备运行数据及设备自身属性信息；Obtain real-time operation data of equipment in the building and the attribute information of the equipment itself;
    基于可视化界面中图形化模块拖拽的方式，采用逻辑判断方法进行设备报警规则的编辑；其中，对于相关联的设备和/或设备内具有关联性的故障，通过逻辑判断方法实现报警规则的并行判断和/或嵌套条件判断；Based on the way of dragging and dropping graphical modules in the visual interface, the logical judgment method is used to edit the equipment alarm rules; among them, for the associated equipment and/or related faults in the equipment, the parallel alarm rules are realized through the logical judgment method judgments and/or nested conditional judgments;
    结合设备运行数据，基于工单生成策略形成工单，并根据预先编辑的应急处置判断规则进行工单派发，其中，所述应急处置判断规则的编辑包括消息模板选择及接单人员模板选择。Combined with the equipment operation data, a work order is formed based on the work order generation strategy, and the work order is dispatched according to the pre-edited emergency handling judgment rules, wherein the editing of the emergency handling judgment rules includes the selection of message templates and the selection of order acceptor templates.
PCT/CN2021/134564 2021-10-26 2021-11-30 Intelligent work order system based on graphical strategy programming engine, and working method thereof WO2023070819A1 (en)

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