WO2021220079A1 - Processing customer information (service requester) with the help of operator and artificial intelligence to reduce time and cost - Google Patents

Processing customer information (service requester) with the help of operator and artificial intelligence to reduce time and cost Download PDF

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Publication number
WO2021220079A1
WO2021220079A1 PCT/IB2021/052794 IB2021052794W WO2021220079A1 WO 2021220079 A1 WO2021220079 A1 WO 2021220079A1 IB 2021052794 W IB2021052794 W IB 2021052794W WO 2021220079 A1 WO2021220079 A1 WO 2021220079A1
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Prior art keywords
event
user
operator
application
artificial intelligence
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PCT/IB2021/052794
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French (fr)
Inventor
Reza SAGHAHARATI
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Saghaharati Reza
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Application filed by Saghaharati Reza filed Critical Saghaharati Reza
Priority to PCT/IB2021/052794 priority Critical patent/WO2021220079A1/en
Publication of WO2021220079A1 publication Critical patent/WO2021220079A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/36—Preventing errors by testing or debugging software
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/08—Construction
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/008—Reliability or availability analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/3058—Monitoring arrangements for monitoring environmental properties or parameters of the computing system or of the computing system component, e.g. monitoring of power, currents, temperature, humidity, position, vibrations
    • G06F11/3062—Monitoring arrangements for monitoring environmental properties or parameters of the computing system or of the computing system component, e.g. monitoring of power, currents, temperature, humidity, position, vibrations where the monitored property is the power consumption
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N20/00—Machine learning

Definitions

  • the information processing system of technical services (mechanical, installation and electronic) of buildings is by artificial intelligence and operator, which is sent to the site by the technician and the required equipment according to the user's request and their processing.
  • the user registers the event in the application or by the operator and the event site is uploaded along with the facility plan and architecture and the user can register the event and then the specialist shift manager sends the necessary technicians and equipment to the event site to solve the problem. Finally, after finishing the work, the cost and the level of job satisfaction will be paid and registered through the application.
  • the present invention relates to communications methods and apparatus for determining whether a received call originated from an artificial intelligence system and the call handling procedures to be used on the received call based on whether or not the call was determined to have been originated from an artificial intelligence system.
  • An exemplary method embodiment includes the steps of: receiving a first call at a communications device including a first artificial intelligence system; determining whether said first call originated from a second artificial intelligence system; and when said first call is determined to have originated from a second artificial intelligence system performing one or more artificial intelligence call handling operations.
  • the difference between this invention and the slave design is that the slave design is based on artificial intelligence, but in fact it is for service in case of breakdown in buildings or any other public place.
  • a power-consumption monitoring device for taking measurements of the power consumed by an appliance.
  • the device is connectable to a mains electrical circuit and operable to transmit the measurements to a master device through the circuit.
  • a master device for receiving over a mains electrical circuit power-measurements transmitted by one or more power-consumption monitoring devices.
  • a power-line communications network comprising: a master device; and one or more power-consumption monitoring devices.
  • a data center may predict infrastructure failures in order to perform mitigation actions at services hosted at the data center.
  • Operational metrics for different infrastructure systems of a data center may be collected and analyzed to generate failure models.
  • the failure models may be evaluated to predict infrastructure failure events.
  • the predicted infrastructure failure events may be programmatically provided to the services.
  • the services may evaluate the prediction and select mitigation actions to perform.
  • mitigation actions may be performed at multiple data centers for a service in response to a predicted failure event at one data center.
  • the difference between this invention and the design of the servant is that the design of the servant includes the destruction of the building in an integrated manner, and even online, the desired equipment and items can be provided.
  • a processing device responsive to requests for builds for an application, forces an error to occur during an execution of each request.
  • the execution of each request represents an execution of a set of operations for providing a respective build.
  • the processing device determines that each execution has a false failure caused by a forced error, classifies each execution of the set of operations as having the false failure, determines that an execution of a new set of operations for providing a new build has a failure, determines that one or more features pertaining to the execution of the new set of operations correspond to one or more features pertaining to an execution of one of the sets of operations classified as having the false failure, and re-executes the new set of operations in a modified computing environment to increase a likelihood of successfully providing the new build.
  • the difference between this invention and the design of the servant is that the design of the servant is for failure, but this design of the building structure is considered as false.
  • the smart construction services application is a popular way to request a service or receive all online construction services.
  • these applications (building services application) have made life easier because it ultimately shortens the time to do things and save costs.
  • Event or breakdown occurs in mechanical or electrical installations of any building, whether commercial, residential or office. The user immediately enters the application and personally records the breakdown in the software.
  • the software If he is not familiar with the software, he contacts the operator and provides guidance and the operator enters the application and the location of the event is determined based on the location or position of the customer, Then the architectural plan along with the installation plan of the building in question using artificial intelligence will be visible in the upload application and at the same time for the responsible customer and operator. Then the user operator's view describes the incident in the desired location and records the event, and the expert shift manager sends the required technicians and equipment to the location, and finally the deposit fee is done through the application and feedback is recorded in the software.
  • One of the new solutions is to provide services with the help of artificial intelligence that can create a dramatic change, especially in the field of business and communication convenience.
  • the use of artificial intelligence to analyze data and provide amazing services to users is increasing and over time Not only has it increased, but we also need to use artificial intelligence for new technology, the implementation methods of which are one of the sensible ones.
  • Customer service and support is one of the most important parts of any industry and business, especially in some industries that are directly related to customers, in these industries, the importance of customer service is more important.
  • the proposed plan solves a series of previous and traditional problems, these days the use of manpower only increases the errors and problems because there are smart call centers, Chabot, that help you and your business to Increase your customers' satisfaction, reduce costs and enjoy the good facilities that exist in this field. Improving the quality of customer service is one of the important and strategic goals, because improving the quality of customer service leads to customer loyalty to use the service and loyal customers usually tend to do their service and are eager to defend it. Today, the amount of data generated by humans and artificial intelligence is so great that the absorption, interpretation, and complex decisions based on that data go beyond human capabilities.
  • Artificial intelligence forms the basis of all learning and is needed in the future for complex decisions. Artificial intelligence can perform many of the processes in a business alone, dramatically reduce the workforce, increase an organization's efficiency, save time, money, and many other resources. All of this is important for AI, especially for businesses. In general, with the advances that are taking place in the field of artificial intelligence in the world and the need for artificial intelligence specialists is increasing, the labor market of artificial intelligence will be expanding day by day.
  • Artificial intelligence in this regard has made the customer service process much more efficient than before.
  • artificial intelligence will have other benefits for call centers and business customer service.
  • the design provided by me is based on electrical and mechanical installation services based on applications and artificial intelligence.
  • This invention is a sub-branch of electrical engineering, power and mechanical facilities, fluids and specialized commercial services. And solve traditional service methods.
  • the procedure in my proposed plan is that an event or breakdown occurs in the mechanical and electrical installations of any building, whether commercial, residential or office, and the user immediately contacts the online operator and enters the application or the user enters the app consciously and determines the location of the event based on the customer's chosen location or customer position (i.e. he can still request services if he is not present at the scene), then the architectural plan and the facility plan of the building in question will be visible to the user and the responsible operator using artificial intelligence in the upload application. The user then explains the event description to the online operator in the desired building or place and the event diagnosis is performed by the operator and artificial intelligence, which is as follows:
  • the user can explain the incident to some extent and can use the plan, and as a result, the user can identify the problem based on his information, assistance, consultation and explanations of the operator, as well as using the uploaded plan.
  • the online operator connects the user to the online shift manager, the specialist manager can obtain complete information of the user and at his own discretion directly receives the required items of the event using the incomplete description of the user and the information uploaded from the plan and detects the event and filters the service.
  • the specialist shift manager sends the technician or technicians to the desired location with the required equipment and the operation is performed under the supervision of an expert. If the services are performed correctly and without defects, the cost of services and consumables will be paid through the application.
  • the performance and feedback is checked through the operator application and a file is created for the building and the event. If the performance is approved, the user details and location of the event, its cause and performance report are recorded in the database. If the performance is not approved, the user It can explain its dissatisfaction to the operator and again the operator communicates the user to the expert manager and the process continues until the result and user satisfaction.
  • the second case is that the technicians arrive at the desired location, the service is not performed, the problem is encountered or the desired items are defective, the shift manager communicates with the dispatch technicians and uploads the problem through the plan and determines with the help of artificial intelligence and the assistant technician or the required items are sent back to the place and the operations and services are resumed to be done properly and this process continues until the result and customer satisfaction and then the process of registering information and feedback and payment of the user is done.
  • the application of the application is described in general, in the general case, so that the user registers the accident location and the architectural plan and facilities of the building for the user and operator are uploaded by the artificial intelligence and the accident is registered by the equipment shift manager and sends the technician to the place and finally after finishing the work, the user pays the fee and registers his opinion and a file is created for it, but if he is dissatisfied, the shift manager sends people and equipment again so that the user is satisfied with the service.
  • the applicant After contacting the operator, the applicant uploads the location and plan of the collection to the system server (if present on the server) and the operator can partially detect the event and find its location. It can also detect the amount of damage and the event process and have the technician send the required equipment to the desired location, which saves time, cost and speed of service.
  • the proposed plan can be used in all companies and service providers or service centers. Due to the advancement of science and the provision of easier services, especially artificial intelligence applications, we have been able to provide this plan to the user for greater convenience.

Abstract

The information processing system of technical services (mechanical, installation and electronic) of buildings is by artificial intelligence and operator, which is sent to the site by the technician and the required equipment according to the user's request and their processing. The user registers the event in the application or by the operator and the event site is uploaded along with the facility plan and architecture and the user can register the event and then the specialist shift manager sends the necessary technicians and equipment to the event site to solve the problem. Finally, after finishing the work, the cost and the level of job satisfaction will be paid and registered through the application.

Description

Processing customer information (service requester) with the help of operator and artificial intelligence to reduce time and cost
The information processing system of technical services (mechanical, installation and electronic) of buildings is by artificial intelligence and operator, which is sent to the site by the technician and the required equipment according to the user's request and their processing. The user registers the event in the application or by the operator and the event site is uploaded along with the facility plan and architecture and the user can register the event and then the specialist shift manager sends the necessary technicians and equipment to the event site to solve the problem. Finally, after finishing the work, the cost and the level of job satisfaction will be paid and registered through the application.
Working measures on existing buildings (E04G 23/00) electric digital data processor (G06F) artificial intelligence
Applications that provide similar services worldwide are based on calls and descriptions of services requested and explained by customers, while this application is also based on calls and requests using artificial intelligence.
Methods and apparatus for identification and optimization of artificial intelligence calls
United States Patent 10645216
The present invention relates to communications methods and apparatus for determining whether a received call originated from an artificial intelligence system and the call handling procedures to be used on the received call based on whether or not the call was determined to have been originated from an artificial intelligence system. An exemplary method embodiment includes the steps of: receiving a first call at a communications device including a first artificial intelligence system; determining whether said first call originated from a second artificial intelligence system; and when said first call is determined to have originated from a second artificial intelligence system performing one or more artificial intelligence call handling operations. The difference between this invention and the slave design is that the slave design is based on artificial intelligence, but in fact it is for service in case of breakdown in buildings or any other public place.
Monitoring of power-consumption
United States Patent 9031116
A power-consumption monitoring device, for taking measurements of the power consumed by an appliance. The device is connectable to a mains electrical circuit and operable to transmit the measurements to a master device through the circuit. Also presented is a master device, for receiving over a mains electrical circuit power-measurements transmitted by one or more power-consumption monitoring devices. Also presented is a power-line communications network comprising: a master device; and one or more power-consumption monitoring devices. The difference between this invention and the design of the servant is that the design of the servant includes all the breakdowns of a building or any other commercial or office place, and to solve the problem of these breakdowns, the use of artificial intelligence is necessary.
Predicting infrastructure failures in a data center for hosted service mitigation actions
United States Patent 10048996
A data center may predict infrastructure failures in order to perform mitigation actions at services hosted at the data center. Operational metrics for different infrastructure systems of a data center may be collected and analyzed to generate failure models. The failure models may be evaluated to predict infrastructure failure events. The predicted infrastructure failure events may be programmatically provided to the services. The services may evaluate the prediction and select mitigation actions to perform. For data centers implemented as part of a provider network with services hosted across multiple data centers, mitigation actions may be performed at multiple data centers for a service in response to a predicted failure event at one data center. The difference between this invention and the design of the servant is that the design of the servant includes the destruction of the building in an integrated manner, and even online, the desired equipment and items can be provided.
BUILD FAILURE MANAGEMENT IN CONTINUOUS INTEGRATION ENVIRONMENTS FOR DISTRIBUTED SYSTEMS
United States Patent Application 20180052762
A processing device, responsive to requests for builds for an application, forces an error to occur during an execution of each request. The execution of each request represents an execution of a set of operations for providing a respective build. The processing device determines that each execution has a false failure caused by a forced error, classifies each execution of the set of operations as having the false failure, determines that an execution of a new set of operations for providing a new build has a failure, determines that one or more features pertaining to the execution of the new set of operations correspond to one or more features pertaining to an execution of one of the sets of operations classified as having the false failure, and re-executes the new set of operations in a modified computing environment to increase a likelihood of successfully providing the new build. The difference between this invention and the design of the servant is that the design of the servant is for failure, but this design of the building structure is considered as false.
One of the new solutions is to provide services with the help of artificial intelligence, which can create a dramatic change, especially in the field of business, business and communication convenience. The smart construction services application is a popular way to request a service or receive all online construction services. In fact, with the widespread use of mobile phones, these applications (building services application) have made life easier because it ultimately shortens the time to do things and save costs. Event or breakdown occurs in mechanical or electrical installations of any building, whether commercial, residential or office. The user immediately enters the application and personally records the breakdown in the software.
If he is not familiar with the software, he contacts the operator and provides guidance and the operator enters the application and the location of the event is determined based on the location or position of the customer, Then the architectural plan along with the installation plan of the building in question using artificial intelligence will be visible in the upload application and at the same time for the responsible customer and operator. Then the user operator's view describes the incident in the desired location and records the event, and the expert shift manager sends the required technicians and equipment to the location, and finally the deposit fee is done through the application and feedback is recorded in the software.
One of the new solutions is to provide services with the help of artificial intelligence that can create a dramatic change, especially in the field of business and communication convenience. The use of artificial intelligence to analyze data and provide amazing services to users is increasing and over time Not only has it increased, but we also need to use artificial intelligence for new technology, the implementation methods of which are one of the sensible ones. Customer service and support is one of the most important parts of any industry and business, especially in some industries that are directly related to customers, in these industries, the importance of customer service is more important.
It multiplies and the use of new solutions to improve these services must be considered. Artificial intelligence is one of the new phenomena in the digital world that is welcomed today. Although there are opinions about the misuse of artificial intelligence, artificial intelligence is an important technology with many applications and can be a valuable tool for solving global problems. Given the limitless problems, old businesses, due to the existence of traditional call centers, have realized that with the many advances we have made in various scientific fields, there are probably smart solutions to this issue. The smart construction services application is a popular way to request a service or receive all online construction services. In fact, with the widespread use of mobile phones, these applications (building services application) have made life easier because it ultimately shortens the time to do things and save costs. If you are still looking for a job service to apply for online construction services in the old way, then replace this method with a construction services application. Get online construction services in one app Our service currently offers a number of services in the field of construction, which fortunately are expanding and updating every day.
The proposed plan solves a series of previous and traditional problems, these days the use of manpower only increases the errors and problems because there are smart call centers, Chabot, that help you and your business to Increase your customers' satisfaction, reduce costs and enjoy the good facilities that exist in this field. Improving the quality of customer service is one of the important and strategic goals, because improving the quality of customer service leads to customer loyalty to use the service and loyal customers usually tend to do their service and are eager to defend it. Today, the amount of data generated by humans and artificial intelligence is so great that the absorption, interpretation, and complex decisions based on that data go beyond human capabilities.
Artificial intelligence forms the basis of all learning and is needed in the future for complex decisions. Artificial intelligence can perform many of the processes in a business alone, dramatically reduce the workforce, increase an organization's efficiency, save time, money, and many other resources. All of this is important for AI, especially for businesses. In general, with the advances that are taking place in the field of artificial intelligence in the world and the need for artificial intelligence specialists is increasing, the labor market of artificial intelligence will be expanding day by day.
Artificial intelligence in this regard has made the customer service process much more efficient than before. In addition, artificial intelligence will have other benefits for call centers and business customer service. The design provided by me is based on electrical and mechanical installation services based on applications and artificial intelligence. This invention is a sub-branch of electrical engineering, power and mechanical facilities, fluids and specialized commercial services. And solve traditional service methods.
Solution of problem
The procedure in my proposed plan is that an event or breakdown occurs in the mechanical and electrical installations of any building, whether commercial, residential or office, and the user immediately contacts the online operator and enters the application or the user enters the app consciously and determines the location of the event based on the customer's chosen location or customer position (i.e. he can still request services if he is not present at the scene), then the architectural plan and the facility plan of the building in question will be visible to the user and the responsible operator using artificial intelligence in the upload application. The user then explains the event description to the online operator in the desired building or place and the event diagnosis is performed by the operator and artificial intelligence, which is as follows:
The user can explain the incident to some extent and can use the plan, and as a result, the user can identify the problem based on his information, assistance, consultation and explanations of the operator, as well as using the uploaded plan.
If the user for any reason, whether lack of knowledge or old age or any other reason cannot identify the problem, the online operator connects the user to the online shift manager, the specialist manager can obtain complete information of the user and at his own discretion directly receives the required items of the event using the incomplete description of the user and the information uploaded from the plan and detects the event and filters the service.
In both cases, the specialist shift manager sends the technician or technicians to the desired location with the required equipment and the operation is performed under the supervision of an expert. If the services are performed correctly and without defects, the cost of services and consumables will be paid through the application. The performance and feedback is checked through the operator application and a file is created for the building and the event. If the performance is approved, the user details and location of the event, its cause and performance report are recorded in the database. If the performance is not approved, the user It can explain its dissatisfaction to the operator and again the operator communicates the user to the expert manager and the process continues until the result and user satisfaction.
The second case is that the technicians arrive at the desired location, the service is not performed, the problem is encountered or the desired items are defective, the shift manager communicates with the dispatch technicians and uploads the problem through the plan and determines with the help of artificial intelligence and the assistant technician or the required items are sent back to the place and the operations and services are resumed to be done properly and this process continues until the result and customer satisfaction and then the process of registering information and feedback and payment of the user is done.
Engineering services are one of the most expensive services in the world. Most of these increases are due to the lack of necessary information about the event, before visiting the event site, and with the help of this application and simultaneous processing of experts and artificial intelligence and event investigation before dispatch also, forecasting consumables and reviewing the entire operation online and controlling the relevant expert from the process of performing the operation, as well as recording the operation process in the artificial intelligence server and creating a file about the relevant problem and the building for future visits and incidents, the possibility of reduction provides 30 to 50% on time and cost.
Advantage effects of invention
Save time and money with quality engineering services at all levels
Setting up also maintenance of electrical and mechanical facilities along with the purchase of relevant items around the clock
Provide the required services according to the location requested by the user
: flowchart of Processing customer information (service requester) with the help of operator and artificial intelligence to reduce time and cost
: In this flowchart, the application of the application is described in general, in the general case, so that the user registers the accident location and the architectural plan and facilities of the building for the user and operator are uploaded by the artificial intelligence and the accident is registered by the equipment shift manager and sends the technician to the place and finally after finishing the work, the user pays the fee and registers his opinion and a file is created for it, but if he is dissatisfied, the shift manager sends people and equipment again so that the user is satisfied with the service.
continue
continue
Examples
After contacting the operator, the applicant uploads the location and plan of the collection to the system server (if present on the server) and the operator can partially detect the event and find its location. It can also detect the amount of damage and the event process and have the technician send the required equipment to the desired location, which saves time, cost and speed of service.
The proposed plan can be used in all companies and service providers or service centers. Due to the advancement of science and the provision of easier services, especially artificial intelligence applications, we have been able to provide this plan to the user for greater convenience.

Claims (6)

  1. What is claimed is the information processing system of technical services (mechanical, installation and electronic) of buildings by artificial intelligence and operators, which according to the user's request and their processing, the technician and the required equipment are sent to the place.
  2. According to claim 1, the user can register an event or failure in the building facilities in the application in two ways, through the guidance of the online operator or directly into the application and register the failure in the system.
  3. According to claim 2, to record and diagnose the event, the user selects the location of the event based on the customer's chosen location or location and the architectural plan along with the facility plan of the building using artificial intelligence is uploaded in the application and for the user and operator it is visible and the event is recorded and diagnosed.
  4. According to claim 3, in case of ignorance or old age of the user can not register the event, the operator connects the user to the expert shift manager and the expert manager, after obtaining complete user information and at his own discretion, uses the items required for the event and extract from the user description and information uploaded from the plan.
  5. According to claim 4, after diagnosing the event, the expert shift manager sends the necessary technicians and equipment to the desired location and the operation is performed under the supervision of the expert, and finally the service fee is paid through the application and performance and feedback through the application and the operator takes place.
  6. According to claim 5, all information including building information, event report, user information and the cause of the event, etc. are recorded in the application and a file is created.
PCT/IB2021/052794 2021-04-03 2021-04-03 Processing customer information (service requester) with the help of operator and artificial intelligence to reduce time and cost WO2021220079A1 (en)

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Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20170011298A1 (en) * 2015-02-23 2017-01-12 Biplab Pal Internet of things based determination of machine reliability and automated maintainenace, repair and operation (mro) logs

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20170011298A1 (en) * 2015-02-23 2017-01-12 Biplab Pal Internet of things based determination of machine reliability and automated maintainenace, repair and operation (mro) logs

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
FIELD SERVICE: "The World Made Web: What service will look like after IoT", 23 February 2016 (2016-02-23), pages 1 - 6, XP009532020, Retrieved from the Internet <URL:https://plsadaptive.s3.amazonaws.com/gfiles/1000750-59023.pdf?X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAIFDCUHI33FU3JW5A%2F20211208%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20211208T092243Z&X-Amz-SignedHeaders=host&X-Amz-Expires=600&X-Amz-Signature=d007f86e7354e169b27322f45672ae506d53920e700ccd175443a0e28ab4762a> *

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