WO2021153618A1 - Information processing device, information processing method, program, and recording medium - Google Patents

Information processing device, information processing method, program, and recording medium Download PDF

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Publication number
WO2021153618A1
WO2021153618A1 PCT/JP2021/002851 JP2021002851W WO2021153618A1 WO 2021153618 A1 WO2021153618 A1 WO 2021153618A1 JP 2021002851 W JP2021002851 W JP 2021002851W WO 2021153618 A1 WO2021153618 A1 WO 2021153618A1
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WO
WIPO (PCT)
Prior art keywords
search
video
information processing
search result
business
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PCT/JP2021/002851
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French (fr)
Japanese (ja)
Inventor
平野　正樹
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ベルフェイス株式会社
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Publication of WO2021153618A1 publication Critical patent/WO2021153618A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F13/00—Interconnection of, or transfer of information or other signals between, memories, input/output devices or central processing units
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/70—Information retrieval; Database structures therefor; File system structures therefor of video data
    • G06F16/73—Querying
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/903—Querying
    • G06F16/9038—Presentation of query results
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Definitions

  • the present invention relates to an information processing device, an information processing method, a program, and a storage medium.
  • Patent Document 1 discloses a promising customer prediction device that can also be used for inside sales.
  • the information processing apparatus has an output control unit, the output control unit controls to display a search result screen in response to a search request, and the search request is a business negotiation.
  • the search condition is the keyword that appeared in the above, and the information of the negotiations corresponding to the search condition is summarized in the negotiation unit on the search result screen, and the information of the negotiation corresponds to the search condition.
  • An information processing apparatus is provided that includes information indicating a part of the conversation and information indicating how much of the conversation corresponds to the search condition.
  • FIG. 1 is a diagram showing an example of a system configuration of an information processing system.
  • FIG. 2 is a diagram showing an example of the hardware configuration of the server device.
  • FIG. 3 is a diagram showing an example of the hardware configuration of the client device.
  • FIG. 4 is a diagram showing an example of the functional configuration of the server device of the first embodiment.
  • FIG. 5 is an activity diagram showing an example of information processing of the server device of the first embodiment.
  • FIG. 6 is a diagram showing an example of the search result screen.
  • FIG. 7 is a diagram showing an example of information on one business negotiation displayed in the search result display area.
  • FIG. 8 is a diagram showing an example of the functional configuration of the server device of the second embodiment.
  • FIG. 9 is an activity diagram (No.
  • FIG. 10 is a diagram showing an example of a reproduction screen.
  • FIG. 11 is an activity diagram (No. 2) showing an example of information processing of the server device of the second embodiment.
  • FIG. 12 is a diagram (No. 1) for explaining the processing of the preprocessing unit.
  • FIG. 13 is a diagram (No. 2) for explaining the processing of the preprocessing unit.
  • FIG. 14 is a conceptual diagram of a process in which the search unit searches for similar scenes.
  • FIG. 15 is a diagram showing an example of the search result screen.
  • FIG. 16 is a diagram showing an example in which a button for searching for a moving image of a similar slide is displayed in the moving image being played.
  • FIG. 17 is a diagram showing an example of the functional configuration of the server device of the first modification.
  • the "part" may include, for example, a combination of hardware resources implemented by a circuit in a broad sense and software information processing that can be concretely realized by these hardware resources. Further, in the present embodiment, various information is handled, and these information are represented by high and low signal values as a bit set of binary numbers composed of 0 or 1, and communication / calculation is executed on a circuit in a broad sense. Can be done.
  • a circuit in a broad sense is a circuit realized by at least appropriately combining a circuit, a circuit, a processor, a memory, and the like. That is, an integrated circuit for a specific application (Application Special Integrated Circuit: ASIC), a programmable logic device (for example, a simple programmable logic device (Simple Programmable Logical Device: SPLD), a composite programmable logic device (Complex Program)) It includes a programmable gate array (Field Programmable Gate Array: FPGA) and the like.
  • FIG. 1 is a diagram showing an example of the system configuration of the information processing system 1000.
  • the information processing system 1000 includes a server device 100, a client device 110, a client device 120, and a client device 130 as a system configuration.
  • the client device 110 is a PC (Personal Computer) or the like of a sales person who conducts business negotiations using a Web conferencing system.
  • the client device 120 is a personal computer or the like of a customer who has received business through the Web conferencing system.
  • the client device 130 is a colleague of a sales person who conducts business negotiations using a Web conferencing system, a personal computer of a boss, or the like.
  • FIG. 1 is a diagram showing an example of the system configuration of the information processing system 1000.
  • the information processing system 1000 includes a server device 100, a client device 110, a client device 120, and a client device 130 as a system configuration.
  • the client device 110 is a PC (Personal Computer) or the like of a sales person who conducts
  • the information processing system 1000 only one client device 110, one client device 120, and one client device 130 are shown, but a plurality of each are included in the information information system 1000. It may be. Further, the client device is not limited to the PC, and may be a smartphone, a tablet computer, or the like.
  • the server device 100 associates the video of the sales person and the customer in the business negotiation using the Web conferencing system with the character string data obtained by converting the voice of the sales person and the customer in the business negotiation into a character string, and associates the video with the character string data for each business negotiation. It is stored as data. Then, when the server device 100 receives the search request from the client device 110, the client device 130, and the like, the server device 100 returns the negotiation data corresponding to the search request to the client device of the search request source.
  • FIG. 2 is a diagram showing an example of the hardware configuration of the server device 100.
  • the server device 100 includes a control unit 201, a storage unit 202, and a communication unit 203 as a hardware configuration.
  • the control unit 201 is a CPU (Central Processing Unit) or the like, and controls the entire server device 100.
  • the storage unit 202 is an HDD (Hard Disk Drive), a ROM (Read Only Memory), a RAM (Random Access Memory), or the like, and is a program, data or the like used when the control unit 201 executes processing based on the program.
  • HDD Hard Disk Drive
  • ROM Read Only Memory
  • RAM Random Access Memory
  • the control unit 201 executes processing based on the program stored in the storage unit 202, thereby performing the functional configuration of the server device 100 of FIGS. 4, 9, and 16 described later, and FIGS. 5, 9 and 9, which will be described later.
  • the processing of the activity diagram of FIG. 11 is realized.
  • the communication unit 203 is a NIC (Network Interface Card) or the like, connects the server device 100 to the network 150, and controls communication with another device (for example, a client device 130 or the like).
  • the storage unit 202 is an example of a storage medium.
  • FIG. 3 is a diagram showing an example of the hardware configuration of the client device 110.
  • the client device 110 includes a control unit 301, a storage unit 302, an imaging unit 303, an input unit 304, an output unit 305, and a communication unit 306 as hardware configurations.
  • the control unit 301 is a CPU or the like and controls the entire client device 110.
  • the storage unit 302 is an HDD, ROM, RAM, or the like, and stores a program, data or the like used when the control unit 301 executes processing based on the program.
  • the function of the client device 110 is realized by the control unit 301 executing the process based on the program stored in the storage unit 302.
  • the image pickup unit 303 is a camera or the like and takes an image of the user of the client device 110.
  • the input unit 304 is a mouse, a keyboard, or the like, and inputs a user operation to the control unit 301. Further, the input unit 304 is a microphone or the like, and inputs the user's voice to the control unit 301.
  • the output unit 305 is a display, a speaker, or the like, and displays the processing result of the control unit 201 or the like, or outputs the result by voice.
  • the communication unit 306 is a NIC or the like, connects the client device 110 to the network 150, and controls communication with another device (for example, the client device 120 or the like).
  • the hardware configuration of the client device 120 and the client device 130 is the same as the hardware configuration of the client device 110.
  • the function of the client device 120 is realized by the control unit of the client device 120 executing the process based on the program stored in the storage unit of the client device 120.
  • the function of the client device 130 is realized by the control unit of the client device 130 executing the process based on the program stored in the storage unit of the client device 130.
  • FIG. 4 is a diagram showing an example of the functional configuration of the server device 100 of the first embodiment.
  • the server device 100 includes a conversion unit 401, a search unit 402, and an output control unit 403 as functional configurations. Note that FIG. 4 shows the functions used in the description of the first embodiment.
  • the conversion unit 401 recognizes the voice in the negotiation and converts it into a character string. At this time, the conversion unit 401 classifies the speakers in the negotiation (whether the sales person in charge of sales or the customer receiving sales) based on the waveform of the voice, and converts it into a character string for each speaker. .. Further, the conversion unit 401 may analyze the converted character string and classify the speakers in the negotiation based on the analysis result. The conversion unit 401 stores the character string data in the business negotiation separated by the speaker and the moving image in the business negotiation as the business negotiation data in the storage unit 202 or the like in association with each other. In addition, information on the date and time when the negotiation was held, information on the person in charge of sales, and the like are added to the negotiation data and stored in the storage unit 202 and the like.
  • search unit 402 Upon receiving the search request from the client device (for example, the client device 110), the search unit 402 searches for the opportunity data based on the search condition included in the search request, and acquires the opportunity data corresponding to the search condition as the search result. do.
  • the search condition includes keywords that appear in the negotiation.
  • the output control unit 403 controls to output the search result screen corresponding to the search request to the output unit 305 of the client device that is the search request source.
  • Opportunity information includes information on how much of the salesperson's conversation at the time of the opportunity corresponds to the search condition, and which part of the customer's conversation at the time of the opportunity corresponds to the search condition. Information on whether only is included, and is included.
  • business negotiations are held between the sales person and the customer, and the information of the business negotiation is classified into a part of the conversation that the sales person speaks and a part that the customer speaks.
  • FIG. 5 is an activity diagram showing an example of information processing of the server device 100 of the first embodiment.
  • the search unit 402 determines whether or not a search request has been received from the client device. When the search unit 402 determines that the search request has been received, the process proceeds to A502, and when it is determined that the search request has not been received, the search unit 402 repeats the process of A501.
  • the search unit 402 searches for negotiation data based on the search conditions included in the search request, and acquires the negotiation data corresponding to the search conditions as the search result.
  • the output control unit 403 generates a search result screen corresponding to the search request.
  • the output control unit 403 controls to output the search result screen generated in A503 to the output unit 305 of the client device that is the search request source.
  • FIG. 6 is a diagram showing an example of the search result screen.
  • a colleague or boss of a sales person who conducts business negotiations using the Web conferencing system operates the input unit 304 or the like of the client device and selects "conversation search" in the screen area 601 output to the output unit 305. do.
  • the server device 100 displays an input area for conversation search and the like in the search condition input area 602 on the screen.
  • the search word input area 603 is an area for inputting a word for a conversation search. Below the search word input area 603, a check box for searching for a word on the company side (sales side) and a check box for searching for a word on the customer side are displayed.
  • the period input area 604 is an area for designating the period during which the business negotiation to be searched is conducted.
  • the target member input area 605 is an area for inputting a member (sales person in charge) who has conducted a business negotiation to be searched.
  • the search button 606 is a button for transmitting a search request including the search conditions input in the search word input area 603, the period input area 604, the target member input area 605, and the like to the server device 100.
  • the search result display area 607 is an area for displaying the search result of the result of the search being executed in the server device 100.
  • the screen including the search result display area 607 is used as the search result screen.
  • the information of the business negotiations corresponding to the search conditions is summarized in the business negotiation unit.
  • FIG. 7 is a diagram showing an example of information on one business negotiation displayed in the search result display area 607.
  • the business negotiation information includes the number of cases 701 on the company side and the number 702 on the customer side.
  • the number of cases 701 on the company side is an example of information on how much of the sales conversation at the time of business negotiation includes the part corresponding to the search condition.
  • the number of cases 702 on the customer side is an example of information on how much of the customer's conversation at the time of a business negotiation corresponds to the search condition.
  • the area 703 and the area 704 are areas in which the character strings before and after the search word input in the search word input area 603 are extracted and displayed from the character string data of one business negotiation. For example, in the area 703, information on the company side is displayed.
  • the part corresponding to the search word is displayed in color.
  • Information on the customer side is displayed in the area 704.
  • the part corresponding to the search word is displayed in color. Whether the information is from the company's side or the customer's side may be distinguished by, for example, the color of the character string, or the color of the play button 705 and the play button 706.
  • the play button 705 is an example of a first video object for playing a video of a conversation of a part corresponding to a business search condition at the time of a business negotiation.
  • the play button 706 is an example of a second moving image object for playing a moving image of a conversation of a portion corresponding to a customer's search condition at the time of a business negotiation.
  • the output control unit 403 is the output unit 305 of the client device to which the video of the conversation of the part corresponding to the business search condition at the time of negotiation (the part displayed in the area 703) corresponds. Control to be reproduced in.
  • the output control unit 403 outputs the video of the conversation of the part corresponding to the customer's search condition (the part displayed in the area 704) at the time of the negotiation of the client device.
  • the unit 305 is controlled to reproduce.
  • the search results are collectively displayed for each opportunity. Therefore, for example, even when searching for how many competing service names appear during a business negotiation, it is easy to understand which customer is saying that service name in the business negotiation. In addition, it is easy to understand how many hits were made by the sales staff and the customer in the content where the speakers were separated. In addition, the hit content can be grasped in text, and the video can be immediately played back to confirm what kind of nuance is being spoken.
  • FIG. 8 is a diagram showing an example of the functional configuration of the server device 100 of the second embodiment.
  • the server device 100 includes a preprocessing unit 801, a search unit 802, and an output control unit 803 as functional configurations.
  • the pre-processing unit 801 divides the moving image of the negotiation, converts the divided partial moving image into numerical values by using machine learning, and stores the divided moving image in the negotiation data described in the first embodiment.
  • search unit 802 When the search unit 802 receives the search request from the client device (for example, the client device 110), the search unit 402 searches for the negotiation data based on the search condition included in the search request, and the negotiation data corresponding to the search condition is searched. As a search result.
  • the search condition includes information on a partial moving image or a still image in the moving image of the negotiation.
  • the output control unit 803 controls to display the search result screen when the button 1002 for searching the same scene, which will be described later, is selected while controlling to play the moving image of the negotiation.
  • the button 1002 for finding the same scene is an example of a third object.
  • the search result screen includes the search result.
  • the search result includes a list of videos of the negotiation including a scene similar to the scene of the negotiation when the button 1002 for searching the same scene is selected. When the video of one business negotiation is selected from the video of the business negotiation included in the list, the output control unit 803 controls to play the video of the selected business negotiation from a similar scene.
  • the output control unit 803 controls to play a moving image of a certain business negotiation
  • the output control unit 803 resembles the screen as shown in FIG. 16 described later. It may be controlled to display the button 1601 for searching the moving image of the slide.
  • the button 1601 for finding a video of a similar slide is an example of a fourth object.
  • the output control unit 803 shares the screen with the material similar to the material shared on the screen when the button 1601 for searching the video of the similar slide is selected and the button 1601 for searching the video of the similar slide is selected. Control to display the search result screen that includes the list of videos of the negotiations that are being held as search results.
  • FIG. 9 is an activity diagram (No. 1) showing an example of information processing of the server device 100 of the second embodiment.
  • the output control unit 803 determines whether or not a moving image reproduction request has been received from the client device.
  • the process proceeds to A902, and when it is determined that the moving image reproduction request has not been received, the output control unit 803 repeats the processing of A901.
  • the moving image reproduction request is transmitted from the client device to the server device 100 when the moving image playing button or the like is selected.
  • the moving image playback request includes the identification information of the moving image that identifies the moving image.
  • FIG. 10 is a diagram showing an example of a reproduction screen.
  • the area 1001 is an area for displaying a moving image.
  • a video showing the face of a sales person at the time of a business negotiation, a video showing the face of a customer who received sales, and a video showing the face of a customer who received sales are used by the sales person at the time of the business negotiation.
  • the image of the material that was there is included.
  • the button 1002 for searching the same scene is a button for searching the same screen as the scene displayed in the area 1001 from the negotiation data.
  • the output control unit 803 determines whether or not the playback time of the moving image has elapsed. When it is determined that the reproduction time of the moving image has elapsed, the output control unit 803 ends the reproduction of the moving image. On the other hand, when it is determined that the reproduction time of the moving image has not elapsed, the output control unit 803 repeats the process of A902.
  • FIG. 11 is an activity diagram (No. 2) showing an example of information processing of the server device 100 of the second embodiment.
  • the server device 100 executes the process of FIG. 10 in parallel with the process of A902 of FIG.
  • the search unit 802 determines whether or not the button 1002 for searching for the same scene in FIG. 10 is selected. When it is determined that the button 1002 for searching the same scene is selected, the search unit 802 advances the process to A1102.
  • the search unit 802 searches for a video of the negotiation including a scene (image) similar to the scene of the negotiation (for example, the image displayed in the area 1001) when the button 1002 for searching the same scene is selected. ..
  • the preprocessing unit 801 divides the video of the negotiation. More specifically, the preprocessing unit 801 divides the moving image of one business negotiation into 30 scenes on average. At that time, the preprocessing unit 801 cuts the scene of 10 seconds or less.
  • FIG. 12 is a diagram (No. 1) for explaining the processing of the preprocessing unit 801. Further, the preprocessing unit 801 converts each of the divided moving images into numerical values by using machine learning, and stores the divided moving images in the negotiation data.
  • FIG. 1 is a diagram for explaining the processing of the preprocessing unit 801.
  • FIG. 13 is a diagram (No. 2) for explaining the processing of the preprocessing unit 801.
  • the search unit 802 searches the negotiation data by digitizing the scene of the negotiation (for example, the image displayed in the area 1001) when the button 1002 for searching the same scene is selected. Then, the search unit 802 acquires the negotiation data including similar numerical values as the search result.
  • FIG. 14 is a conceptual diagram of a process in which the search unit 802 searches for similar scenes.
  • the output control unit 803 generates a search result screen including a list of moving images of the corresponding business negotiation as a search result.
  • the output control unit 803 controls to display the search result screen generated in A1103 on the output unit 305 of the requesting client device.
  • FIG. 15 is a diagram showing an example of the search result screen.
  • the search result screen includes a list of videos of the corresponding business negotiation as the search result.
  • the output control unit 803 controls to play the video of the selected business negotiation from a similar scene.
  • FIG. 16 is a diagram showing an example in which a button for searching for a moving image of a similar slide is displayed in the moving image being played.
  • the button 1601 for finding a video of a similar slide is an example of a fourth object.
  • the search unit 802 determines whether or not the button 1601 for searching for a moving image of a similar slide shown in FIG. 16 is selected. When it is determined that the button 1601 for searching for a moving image of a similar slide is selected, the search unit 802 advances the process to A1106.
  • the search unit 802 uses a material similar to the material shared on the screen (for example, the material shared on the screen in the area 1602 of FIG. 16) when the button 1601 for searching a moving image of a similar slide is selected. Search for videos of business negotiations that share the screen. Then, when the search button 1601 for searching a moving image of a similar slide is selected as the search result, the search unit 802 acquires the moving image of the business negotiation in which the material similar to the material shared on the screen is shared on the screen.
  • a material similar to the material shared on the screen for example, the material shared on the screen in the area 1602 of FIG. 16
  • the output control unit 803 In A1107, the output control unit 803 generates a search result screen including a list of moving images of the corresponding business negotiation as a search result. In A1108, the output control unit 803 controls to display the search result screen generated in A1107 on the output unit 305 of the requesting client device.
  • a list of videos of business negotiations including scenes similar to the scenes of business negotiations and videos of business negotiations sharing similar slides on the screen is displayed. Also, by selecting one video from the list, you can immediately play the video from the corresponding scene, etc., and check what other people are saying in that scene, etc. Can be done.
  • FIG. 17 is a diagram showing an example of the functional configuration of the server device 100 of the first modification.
  • the server device 100 of the modification 1 includes a preprocessing unit 801, a search unit 802, an output control unit 803, a setting unit 1701, and a notification unit 1702 as functional configurations. ..
  • the setting unit 1701 sets the search conditions for the video of the negotiation.
  • the notification unit 1702 makes the corresponding scene of the video of the business reproducible and notifies the notification destination.
  • the setting unit 1701 sets by describing the search condition of the video of the negotiation in the setting file or the like based on the operation via the predetermined screen.
  • the search unit 802 searches for the negotiation data stored in the storage unit or the like based on the search conditions of the setting file.
  • the notification unit 1702 reproduces the corresponding scene of the business negotiation video when the video of the business negotiation corresponding to the search condition set by the setting unit 1701 is stored in the storage unit 202 or the like. Enable and notify the notification destination.
  • the notification destination is set in association with the search condition, and the notification unit 1702 may notify by displaying a screen including the corresponding video on a predetermined screen of the user of the notification destination. You may notify by sending the URL (Uniform Resource Locator) of the screen including the corresponding video to the e-mail address as the notification destination.
  • URL Uniform Resource Locator
  • the business negotiation is conducted between a sales person and a customer, and the information of the business negotiation is classified into a part of the conversation spoken by the sales person and a part spoken by the customer.
  • Information processing device In the information processing device, the information of the business negotiation corresponds to the first video object for reproducing the video of the conversation of the portion corresponding to the search condition of the sales person, and the search condition of the customer.
  • An information processing device that includes a second video object for playing a video of a partial conversation.
  • the output control unit controls to reproduce the moving image of the conversation of the portion corresponding to the search condition of the sales person
  • the second An information processing device that controls to play a video of a conversation of a portion corresponding to the search condition of the customer when the video object of the above is selected. It is an information processing device and has an output control unit, and the output control unit displays a search result screen when a third object is selected while controlling to play a moving image of a business negotiation.
  • the search result screen includes the search result, and the search result includes a list of videos of the negotiation including a scene similar to the scene of the negotiation when the third object is selected.
  • the output control unit controls the video of the selected business negotiations to be played from the similar scene.
  • Processing equipment In the information processing device, the output control unit controls to display a fourth object when screen sharing is performed in the moving image while controlling to play the moving image of the business negotiation.
  • Information processing device In the information processing device, the output control unit controls to display the search result screen when the fourth object is selected, and the search result screen includes the search result, and the search result includes the search result. Is an information processing device that includes a list of videos of business negotiations that share a screen-sharing material similar to the screen-shared material when the fourth object is selected.
  • the information processing device has a setting unit and a notification unit, the setting unit sets search conditions for a video of a business negotiation, and the notification unit corresponds to the search conditions set by the setting unit.
  • An information processing device that, when a video of a business negotiation is stored, makes the corresponding scene of the video of the business negotiation reproducible and notifies the notification destination.
  • An information processing method executed by an information processing apparatus which includes a first step and a second step. In the first step, a search request is received, and the search request is a keyword appearing in a business negotiation. In the second step, the search result screen corresponding to the search request is controlled to be displayed, and the search result screen contains information on the negotiations corresponding to the search conditions in units of negotiations.
  • the information of the negotiation includes information indicating the conversation of the part corresponding to the search condition and information indicating how much of the conversation corresponds to the search condition.
  • the server device 100 may be provided as a computer-readable non-temporary storage medium for storing the above-mentioned program.
  • the above-described embodiments and modifications may be arbitrarily combined and carried out.
  • the server device 100 may transmit data for generating a screen to the client device, and the client device that receives the data may generate the screen based on the data.
  • Server device 110 Client device 120: Client device 130: Client device 150: Network 201: Control unit 202: Storage unit 203: Communication unit 301: Control unit 302: Storage unit 303: Imaging unit 304: Input unit 305: Output Unit 306: Communication unit 401: Conversion unit 402: Search unit 403: Output control unit 601: Area 602: Search condition input area 603: Search word input area 604: Period input area 605: Target member input area 606: Search button 607: Search result display area 701: Number of cases on the company side 702: Number of cases on the customer side 703: Area 704: Area 705: Play button 706: Play button 801: Preprocessing unit 802: Search unit 803: Output control unit 1000: Information processing system 1001: Area 1002: Button 1601: Button 1602: Area 1701: Setting unit 1702: Notification unit

Abstract

[Problem] To provide a technology for outputting search results for video of business operations in a way that is easy to view. [Solution] One embodiment of the present invention is an information processing device that has an output control unit that performs control so as to display a search results screen that corresponds to a search request that is made using keywords that have arisen during business negotiations as search conditions. Information about business negotiations that correspond to the search conditions is compiled on the search results screen by business negotiation. The information about the business negotiations includes information that indicates the conversations at portions that correspond to the search conditions and information that indicates how much of portions that correspond to the search conditions are included in the conversations.

Description

情報処理装置、情報処理方法、プログラム及び記憶媒体Information processing equipment, information processing methods, programs and storage media
　本発明は、情報処理装置、情報処理方法、プログラム及び記憶媒体に関する。 The present invention relates to an information processing device, an information processing method, a program, and a storage medium.
　顧客に対して、遠隔で営業活動を行うインサイドセールスという手法がある。
　特許文献１には、インサイドセールスにも使える有望顧客予測装置が開示されている。 There is a method called inside sales that conducts sales activities remotely to customers.
Patent Document 1 discloses a promising customer prediction device that can also be used for inside sales.
特許第６０３１１６５号公報Japanese Patent No. 6031165
　しかし、インサイドセールスの際の動画を録画しておき、後で営業担当者どのようなことを言っていたのか確認したい場合がある。例えば、上司が部下の営業担当者の仕方等を確認したい場合や、営業成績のよい人の動画を新人の営業担当者に教育として見せる場合である。このような場合、営業の動画の検索結果を見やすい形で提供する技術がなかった。 However, there are times when you want to record a video of the inside sales and later check what the sales person was saying. For example, when the boss wants to confirm the method of the sales staff of his subordinates, or when he wants to show a video of a person with good sales results to a new sales staff as education. In such cases, there was no technology to provide search results for sales videos in an easy-to-read format.
　本発明の一態様によれば、情報処理装置であって、出力制御部を有し、前記出力制御部は、検索要求に応じた検索結果画面を表示するよう制御し、前記検索要求は、商談において登場したキーワードを検索条件とするもので、前記検索結果画面には、前記検索条件に該当する商談の情報が商談単位でまとめられており、前記商談の情報には、前記検索条件に該当する部分の会話を示す情報と、前記会話のうち前記検索条件に該当する部分がどれだけ含まれるかを示す情報と、が含まれる、情報処理装置が提供される。 According to one aspect of the present invention, the information processing apparatus has an output control unit, the output control unit controls to display a search result screen in response to a search request, and the search request is a business negotiation. The search condition is the keyword that appeared in the above, and the information of the negotiations corresponding to the search condition is summarized in the negotiation unit on the search result screen, and the information of the negotiation corresponds to the search condition. An information processing apparatus is provided that includes information indicating a part of the conversation and information indicating how much of the conversation corresponds to the search condition.
図１は、情報処理システムのシステム構成の一例を示す図である。FIG. 1 is a diagram showing an example of a system configuration of an information processing system. 図２は、サーバ装置のハードウェア構成の一例を示す図である。FIG. 2 is a diagram showing an example of the hardware configuration of the server device. 図３は、クライアント装置のハードウェア構成の一例を示す図である。FIG. 3 is a diagram showing an example of the hardware configuration of the client device. 図４は、実施形態１のサーバ装置の機能構成の一例を示す図である。FIG. 4 is a diagram showing an example of the functional configuration of the server device of the first embodiment. 図５は、実施形態１のサーバ装置の情報処理の一例を示すアクティビティ図である。FIG. 5 is an activity diagram showing an example of information processing of the server device of the first embodiment. 図６は、検索結果画面の一例を示す図である。FIG. 6 is a diagram showing an example of the search result screen. 図７は、検索結果表示領域に表示された一の商談の情報の一例を示す図である。FIG. 7 is a diagram showing an example of information on one business negotiation displayed in the search result display area. 図８は、実施形態２のサーバ装置の機能構成の一例を示す図である。FIG. 8 is a diagram showing an example of the functional configuration of the server device of the second embodiment. 図９は、実施形態２のサーバ装置の情報処理の一例を示すアクティビティ図（その１）である。FIG. 9 is an activity diagram (No. 1) showing an example of information processing of the server device of the second embodiment. 図１０は、再生画面の一例を示す図である。FIG. 10 is a diagram showing an example of a reproduction screen. 図１１は、実施形態２のサーバ装置の情報処理の一例を示すアクティビティ図（その２）である。FIG. 11 is an activity diagram (No. 2) showing an example of information processing of the server device of the second embodiment. 図１２は、前処理部の処理を説明するための図（その１）である。FIG. 12 is a diagram (No. 1) for explaining the processing of the preprocessing unit. 図１３は、前処理部の処理を説明するための図（その２）である。FIG. 13 is a diagram (No. 2) for explaining the processing of the preprocessing unit. 図１４は、検索部が類似する場面を検索する処理の概念図である。FIG. 14 is a conceptual diagram of a process in which the search unit searches for similar scenes. 図１５は、検索結果画面の一例を示す図である。FIG. 15 is a diagram showing an example of the search result screen. 図１６は、再生中の動画において、似たスライドの動画を探すボタンを表示している一例を示す図である。FIG. 16 is a diagram showing an example in which a button for searching for a moving image of a similar slide is displayed in the moving image being played. 図１７は、変形例１のサーバ装置の機能構成の一例を示す図である。FIG. 17 is a diagram showing an example of the functional configuration of the server device of the first modification.
　以下、図面を用いて本発明の実施形態について説明する。以下に示す実施形態中で示した各種特徴事項は、互いに組み合わせ可能である。 Hereinafter, embodiments of the present invention will be described with reference to the drawings. The various features shown in the embodiments shown below can be combined with each other.
　本明細書において「部」とは、例えば、広義の回路によって実施されるハードウェア資源と、これらのハードウェア資源によって具体的に実現されうるソフトウェアの情報処理とを合わせたものも含みうる。また、本実施形態においては様々な情報を取り扱うが、これら情報は、０又は１で構成される２進数のビット集合体として信号値の高低によって表され、広義の回路上で通信・演算が実行されうる。 In the present specification, the "part" may include, for example, a combination of hardware resources implemented by a circuit in a broad sense and software information processing that can be concretely realized by these hardware resources. Further, in the present embodiment, various information is handled, and these information are represented by high and low signal values as a bit set of binary numbers composed of 0 or 1, and communication / calculation is executed on a circuit in a broad sense. Can be done.
　また、広義の回路とは、回路（Ｃｉｒｃｕｉｔ）、回路類（Ｃｉｒｃｕｉｔｒｙ）、プロセッサ（Ｐｒｏｃｅｓｓｏｒ）、及びメモリ（Ｍｅｍｏｒｙ）等を少なくとも適当に組み合わせることによって実現される回路である。すなわち、特定用途向け集積回路（Ａｐｐｌｉｃａｔｉｏｎ　Ｓｐｅｃｉｆｉｃ　Ｉｎｔｅｇｒａｔｅｄ　Ｃｉｒｃｕｉｔ：ＡＳＩＣ）、プログラマブル論理デバイス（例えば、単純プログラマブル論理デバイス（Ｓｉｍｐｌｅ　Ｐｒｏｇｒａｍｍａｂｌｅ　Ｌｏｇｉｃ　Ｄｅｖｉｃｅ：ＳＰＬＤ）、複合プログラマブル論理デバイス（Ｃｏｍｐｌｅｘ　Ｐｒｏｇｒａｍｍａｂｌｅ　Ｌｏｇｉｃ　Ｄｅｖｉｃｅ：ＣＰＬＤ）、及びフィールドプログラマブルゲートアレイ（Ｆｉｅｌｄ　Ｐｒｏｇｒａｍｍａｂｌｅ　Ｇａｔｅ　Ａｒｒａｙ：ＦＰＧＡ））等を含むものである。 Further, a circuit in a broad sense is a circuit realized by at least appropriately combining a circuit, a circuit, a processor, a memory, and the like. That is, an integrated circuit for a specific application (Application Special Integrated Circuit: ASIC), a programmable logic device (for example, a simple programmable logic device (Simple Programmable Logical Device: SPLD), a composite programmable logic device (Complex Program)) It includes a programmable gate array (Field Programmable Gate Array: FPGA) and the like.
＜実施形態１＞
１．システム構成
　図１は、情報処理システム１０００のシステム構成の一例を示す図である。図１に示されるように、情報処理システム１０００は、システム構成として、サーバ装置１００と、クライアント装置１１０と、クライアント装置１２０と、クライアント装置１３０と、を含む。クライアント装置１１０は、Ｗｅｂ会議システムを用いて商談を行う営業担当者のＰＣ（Ｐｅｒｓｏｎａｌ　Ｃｏｍｐｕｔｅｒ）等である。また、クライアント装置１２０は、Ｗｅｂ会議システムを介して営業を受けた顧客のＰＣ等である。クライアント装置１３０は、Ｗｅｂ会議システムを用いて商談を行う営業担当者の同僚、又は上司等のＰＣ等である。図１では、説明の簡略化のため、情報処理システム１０００において、クライアント装置１１０、クライアント装置１２０、クライアント装置１３０はそれぞれ１台ずつしか図示していないが、それぞれ複数台、情報処理システム１０００に含まれてもよい。また、クライアント装置は、ＰＣに限定されるものではなく、スマートフォン、タブレット型コンピュータ等であってもよい。 <Embodiment 1>
1. 1. System Configuration FIG. 1 is a diagram showing an example of the system configuration of the information processing system 1000. As shown in FIG. 1, the information processing system 1000 includes a server device 100, a client device 110, a client device 120, and a client device 130 as a system configuration. The client device 110 is a PC (Personal Computer) or the like of a sales person who conducts business negotiations using a Web conferencing system. Further, the client device 120 is a personal computer or the like of a customer who has received business through the Web conferencing system. The client device 130 is a colleague of a sales person who conducts business negotiations using a Web conferencing system, a personal computer of a boss, or the like. In FIG. 1, for simplification of the description, in the information processing system 1000, only one client device 110, one client device 120, and one client device 130 are shown, but a plurality of each are included in the information information system 1000. It may be. Further, the client device is not limited to the PC, and may be a smartphone, a tablet computer, or the like.
（サーバ装置１００の処理の概要）
　サーバ装置１００は、Ｗｅｂ会議システムを用いた商談における営業担当者及び顧客の動画と、商談における営業担当者及び顧客の音声を文字列に変換した文字列データと、を関連付けて、商談ごとに商談データとして記憶している。そして、サーバ装置１００は、クライアント装置１１０、クライアント装置１３０等から検索要求を受け取ると、検索要求に該当する商談データを検索要求元のクライアント装置に返す。 (Outline of processing of server device 100)
The server device 100 associates the video of the sales person and the customer in the business negotiation using the Web conferencing system with the character string data obtained by converting the voice of the sales person and the customer in the business negotiation into a character string, and associates the video with the character string data for each business negotiation. It is stored as data. Then, when the server device 100 receives the search request from the client device 110, the client device 130, and the like, the server device 100 returns the negotiation data corresponding to the search request to the client device of the search request source.
２．ハードウェア構成
（１）サーバ装置１００のハードウェア構成
　図２は、サーバ装置１００のハードウェア構成の一例を示す図である。サーバ装置１００は、ハードウェア構成として、制御部２０１と、記憶部２０２と、通信部２０３と、を含む。制御部２０１は、ＣＰＵ（Ｃｅｎｔｒａｌ　Ｐｒｏｃｅｓｓｉｎｇ　Ｕｎｉｔ）等であって、サーバ装置１００の全体を制御する。記憶部２０２は、ＨＤＤ（Ｈａｒｄ　Ｄｉｓｋ　Ｄｒｉｖｅ）、ＲＯＭ（Ｒｅａｄ　Ｏｎｌｙ　Ｍｅｍｏｒｙ）、ＲＡＭ（Ｒａｎｄｏｍ　Ａｃｃｅｓｓ　Ｍｅｍｏｒｙ）等であって、プログラム、制御部２０１がプログラムに基づき処理を実行する際に利用するデータ等を記憶する。制御部２０１が、記憶部２０２に記憶されているプログラムに基づき、処理を実行することによって、後述する図４、図９、図１６のサーバ装置１００の機能構成及び後述する図５、図９、図１１のアクティビティ図の処理が実現される。通信部２０３は、ＮＩＣ（Ｎｅｔｗｏｒｋ　Ｉｎｔｅｒｆａｃｅ　Ｃａｒｄ）等であって、サーバ装置１００をネットワーク１５０に接続し、他の装置（例えば、クライアント装置１３０等）との通信を司る。記憶部２０２は、記憶媒体の一例である。 2. Hardware Configuration (1) Hardware Configuration of Server Device 100 FIG. 2 is a diagram showing an example of the hardware configuration of the server device 100. The server device 100 includes a control unit 201, a storage unit 202, and a communication unit 203 as a hardware configuration. The control unit 201 is a CPU (Central Processing Unit) or the like, and controls the entire server device 100. The storage unit 202 is an HDD (Hard Disk Drive), a ROM (Read Only Memory), a RAM (Random Access Memory), or the like, and is a program, data or the like used when the control unit 201 executes processing based on the program. Remember. The control unit 201 executes processing based on the program stored in the storage unit 202, thereby performing the functional configuration of the server device 100 of FIGS. 4, 9, and 16 described later, and FIGS. 5, 9 and 9, which will be described later. The processing of the activity diagram of FIG. 11 is realized. The communication unit 203 is a NIC (Network Interface Card) or the like, connects the server device 100 to the network 150, and controls communication with another device (for example, a client device 130 or the like). The storage unit 202 is an example of a storage medium.
（２）クライアント装置１１０のハードウェア構成
　図３は、クライアント装置１１０のハードウェア構成の一例を示す図である。クライアント装置１１０は、ハードウェア構成として、制御部３０１と、記憶部３０２と、撮像部３０３と、入力部３０４と、出力部３０５と、通信部３０６と、を含む。制御部３０１は、ＣＰＵ等であって、クライアント装置１１０の全体を制御する。記憶部３０２は、ＨＤＤ、ＲＯＭ、ＲＡＭ等であって、プログラム、制御部３０１がプログラムに基づき処理を実行する際に利用するデータ等を記憶する。制御部３０１が、記憶部３０２に記憶されているプログラムに基づき、処理を実行することによって、クライアント装置１１０の機能が実現される。撮像部３０３は、カメラ等であって、クライアント装置１１０の利用者を撮像する。入力部３０４は、マウス及びキーボード等であって、ユーザ操作を制御部３０１に入力する。更に入力部３０４は、マイク等であって、ユーザの音声を制御部３０１に入力する。出力部３０５は、ディスプレイ及びスピカー等であって、制御部２０１の処理の結果等を表示したり、音声で出力したりする。通信部３０６は、ＮＩＣ等であって、クライアント装置１１０をネットワーク１５０に接続し、他の装置（例えば、クライアント装置１２０等）との通信を司る。 (2) Hardware Configuration of Client Device 110 FIG. 3 is a diagram showing an example of the hardware configuration of the client device 110. The client device 110 includes a control unit 301, a storage unit 302, an imaging unit 303, an input unit 304, an output unit 305, and a communication unit 306 as hardware configurations. The control unit 301 is a CPU or the like and controls the entire client device 110. The storage unit 302 is an HDD, ROM, RAM, or the like, and stores a program, data or the like used when the control unit 301 executes processing based on the program. The function of the client device 110 is realized by the control unit 301 executing the process based on the program stored in the storage unit 302. The image pickup unit 303 is a camera or the like and takes an image of the user of the client device 110. The input unit 304 is a mouse, a keyboard, or the like, and inputs a user operation to the control unit 301. Further, the input unit 304 is a microphone or the like, and inputs the user's voice to the control unit 301. The output unit 305 is a display, a speaker, or the like, and displays the processing result of the control unit 201 or the like, or outputs the result by voice. The communication unit 306 is a NIC or the like, connects the client device 110 to the network 150, and controls communication with another device (for example, the client device 120 or the like).
　クライアント装置１２０及びクライアント装置１３０のハードウェア構成は、クライアント装置１１０のハードウェア構成と同様である。クライアント装置１２０の制御部がクライアント装置１２０の記
憶部に記憶されたプログラムに基づき処理を実行することによって、クライアント装置１２０の機能が実現される。同様に、クライアント装置１３０の制御部がクライアント装置１３０の記憶部に記憶されたプログラムに基づき処理を実行することによって、クライアント装置１３０の機能が実現される。 The hardware configuration of the client device 120 and the client device 130 is the same as the hardware configuration of the client device 110. The function of the client device 120 is realized by the control unit of the client device 120 executing the process based on the program stored in the storage unit of the client device 120. Similarly, the function of the client device 130 is realized by the control unit of the client device 130 executing the process based on the program stored in the storage unit of the client device 130.
３．機能構成
　図４は、実施形態１のサーバ装置１００の機能構成の一例を示す図である。図４に示されるように、サーバ装置１００は、機能構成として、変換部４０１と、検索部４０２と、出力制御部４０３と、を含む。なお、図４では、実施形態１の説明に用いる機能を示している。 3. 3. Functional configuration FIG. 4 is a diagram showing an example of the functional configuration of the server device 100 of the first embodiment. As shown in FIG. 4, the server device 100 includes a conversion unit 401, a search unit 402, and an output control unit 403 as functional configurations. Note that FIG. 4 shows the functions used in the description of the first embodiment.
（変換部４０１）
　変換部４０１は、商談における音声を音声認識し、文字列に変換する。この際、変換部４０１は、音声の波形に基づき、商談における話者（営業を行っている営業担当者か、営業を受けているお客様か）を分類し、話者ごとの文字列に変換する。更に、変換部４０１は、変換した文字列を解析し、解析結果に基づき、商談における話者を分類してもよい。変換部４０１は、話者分離した商談における文字列のデータと、その商談における動画と、を関連付けて商談データとして記憶部２０２等に記憶する。なお、その他にも、商談データには、商談が行われた日時情報、営業の担当者の情報等が付加されて記憶部２０２等に記憶される。 (Conversion unit 401)
The conversion unit 401 recognizes the voice in the negotiation and converts it into a character string. At this time, the conversion unit 401 classifies the speakers in the negotiation (whether the sales person in charge of sales or the customer receiving sales) based on the waveform of the voice, and converts it into a character string for each speaker. .. Further, the conversion unit 401 may analyze the converted character string and classify the speakers in the negotiation based on the analysis result. The conversion unit 401 stores the character string data in the business negotiation separated by the speaker and the moving image in the business negotiation as the business negotiation data in the storage unit 202 or the like in association with each other. In addition, information on the date and time when the negotiation was held, information on the person in charge of sales, and the like are added to the negotiation data and stored in the storage unit 202 and the like.
（検索部４０２）
　クライアント装置（例えば、クライアント装置１１０）から検索要求を受信すると、検索部４０２は、検索要求に含まれる検索条件に基づいて、商談データを検索し、検索条件に該当する商談データを検索結果として取得する。例えば、検索条件には、商談で登場したキーワードが含まれる。 (Search unit 402)
Upon receiving the search request from the client device (for example, the client device 110), the search unit 402 searches for the opportunity data based on the search condition included in the search request, and acquires the opportunity data corresponding to the search condition as the search result. do. For example, the search condition includes keywords that appear in the negotiation.
（出力制御部４０３）
　出力制御部４０３は、検索要求に応じた検索結果画面を検索要求元のクライアント装置の出力部３０５に出力するよう制御する。ここで、検索結果画面には、検索条件に該当する商談の情報が商談単位でまとめられている。商談の情報には、商談の際の営業担当者の会話のうち検索条件に該当する部分がどれだけ含まれるかの情報と、商談の際の顧客の会話のうち検索条件に該当する部分がどれだけ含まれるかの情報と、が含まれる。また、商談は、営業担当者と顧客との間で行われ、商談の情報は、会話のうち営業担当者が話す部分と、顧客が話す部分とに分類される。 (Output control unit 403)
The output control unit 403 controls to output the search result screen corresponding to the search request to the output unit 305 of the client device that is the search request source. Here, on the search result screen, the information of the business negotiations corresponding to the search conditions is summarized in the business negotiation unit. Opportunity information includes information on how much of the salesperson's conversation at the time of the opportunity corresponds to the search condition, and which part of the customer's conversation at the time of the opportunity corresponds to the search condition. Information on whether only is included, and is included. In addition, business negotiations are held between the sales person and the customer, and the information of the business negotiation is classified into a part of the conversation that the sales person speaks and a part that the customer speaks.
４．情報処理
　図５は、実施形態１のサーバ装置１００の情報処理の一例を示すアクティビティ図である。
　Ａ５０１において、検索部４０２は、クライアント装置から検索要求を受信したか否かを判定する。検索部４０２は、検索要求を受信したと判定すると、Ａ５０２に処理を進め、検索要求を受信していないと判定すると、Ａ５０１の処理を繰り返す。 4. Information Processing FIG. 5 is an activity diagram showing an example of information processing of the server device 100 of the first embodiment.
In A501, the search unit 402 determines whether or not a search request has been received from the client device. When the search unit 402 determines that the search request has been received, the process proceeds to A502, and when it is determined that the search request has not been received, the search unit 402 repeats the process of A501.
　Ａ５０２において、検索部４０２は、検索要求に含まれる検索条件に基づいて、商談データを検索し、検索条件に該当する商談データを検索結果として取得する。 In A502, the search unit 402 searches for negotiation data based on the search conditions included in the search request, and acquires the negotiation data corresponding to the search conditions as the search result.
　Ａ５０３において、出力制御部４０３は、検索要求に応じた検索結果画面を生成する。 In A503, the output control unit 403 generates a search result screen corresponding to the search request.
　Ａ５０４において、出力制御部４０３は、Ａ５０３で生成した検索結果画面を検索要求元のクライアント装置の出力部３０５に出力するよう制御する。 In A504, the output control unit 403 controls to output the search result screen generated in A503 to the output unit 305 of the client device that is the search request source.
５．ＵＩ
　図６は、検索結果画面の一例を示す図である。
　Ｗｅｂ会議システムを用いて商談を行う営業担当者の同僚、又は上司は、クライアント装置の入力部３０４等を操作し、出力部３０５に出力されている画面の領域６０１において、「会話検索」を選択する。すると、サーバ装置１００によって、画面の検索条件入力領域６０２に会話検索のための入力領域等が表示される。検索ワード入力領域６０３は、会話検索のためのワードを入力するための領域である。検索ワード入力領域６０３の下側に自社側（営業側）のワードを検索対象とする場合のチェックボックスと、お客様側のワードを検索対象とする場合のチェックボックスとが表示される。 5. UI
FIG. 6 is a diagram showing an example of the search result screen.
A colleague or boss of a sales person who conducts business negotiations using the Web conferencing system operates the input unit 304 or the like of the client device and selects "conversation search" in the screen area 601 output to the output unit 305. do. Then, the server device 100 displays an input area for conversation search and the like in the search condition input area 602 on the screen. The search word input area 603 is an area for inputting a word for a conversation search. Below the search word input area 603, a check box for searching for a word on the company side (sales side) and a check box for searching for a word on the customer side are displayed.
　期間入力領域６０４は、検索対象とする商談が行われた期間を指定する領域である。対象メンバー入力領域６０５は、検索対象とする商談を行ったメンバー（営業担当者）を入力する領域である。
　検索ボタン６０６は、検索ワード入力領域６０３、期間入力領域６０４、対象メンバー入力領域６０５等で入力された検索条件を含む検索要求をサーバ装置１００に送信するためのボタンである。 The period input area 604 is an area for designating the period during which the business negotiation to be searched is conducted. The target member input area 605 is an area for inputting a member (sales person in charge) who has conducted a business negotiation to be searched.
The search button 606 is a button for transmitting a search request including the search conditions input in the search word input area 603, the period input area 604, the target member input area 605, and the like to the server device 100.
　検索結果表示領域６０７は、サーバ装置１００において、検索が実行された結果の検索結果を表示するための領域である。本実施形態では、検索結果表示領域６０７を含む画面を検索結果画面とする。図６に示されるように、検索結果表示領域６０７には、６０８、６０９に示されるように、検索条件に該当する商談の情報が商談単位でまとめられている。 The search result display area 607 is an area for displaying the search result of the result of the search being executed in the server device 100. In the present embodiment, the screen including the search result display area 607 is used as the search result screen. As shown in FIG. 6, in the search result display area 607, as shown in 608 and 609, the information of the business negotiations corresponding to the search conditions is summarized in the business negotiation unit.
　図７は、検索結果表示領域６０７に表示された一の商談の情報の一例を示す図である。
　商談の情報には、自社側件数７０１とお客様側件数７０２とが含まれる。自社側件数７０１は、商談の際の営業の会話のうち検索条件に該当する部分がどれだけ含まれるかの情報の一例である。お客様側件数７０２は、商談の際の顧客の会話のうち検索条件に該当する部分がどれだけ含まれるかの情報の一例である。領域７０３、領域７０４は、一つの商談の文字列データのうち、検索ワード入力領域６０３で入力された検索ワード前後の文字列をそれぞれ抜き出して表示される領域である。例えば、領域７０３には、自社側の情報が表示されている。また、検索ワードに該当する部分には色が付して表示されている。領域７０４には、お客様側の情報が表示されている。また、検索ワードに該当する部分には色が付して表示されている。自社側の情報なのか、お客様側の情報なのかは、例えば、文字列の色で区別されてもよいし、再生ボタン７０５、再生ボタン７０６の色で区別されてもよい。 FIG. 7 is a diagram showing an example of information on one business negotiation displayed in the search result display area 607.
The business negotiation information includes the number of cases 701 on the company side and the number 702 on the customer side. The number of cases 701 on the company side is an example of information on how much of the sales conversation at the time of business negotiation includes the part corresponding to the search condition. The number of cases 702 on the customer side is an example of information on how much of the customer's conversation at the time of a business negotiation corresponds to the search condition. The area 703 and the area 704 are areas in which the character strings before and after the search word input in the search word input area 603 are extracted and displayed from the character string data of one business negotiation. For example, in the area 703, information on the company side is displayed. In addition, the part corresponding to the search word is displayed in color. Information on the customer side is displayed in the area 704. In addition, the part corresponding to the search word is displayed in color. Whether the information is from the company's side or the customer's side may be distinguished by, for example, the color of the character string, or the color of the play button 705 and the play button 706.
　再生ボタン７０５は、商談の際の営業の検索条件に該当する部分の会話の動画を再生するための第１の動画オブジェクトの一例である。再生ボタン７０６は、商談の際の顧客の検索条件に該当する部分の会話の動画を再生するための第２の動画オブジェクトの一例である。再生ボタン７０５が選択された場合、出力制御部４０３は、商談の際の営業の検索条件に該当する部分（領域７０３に表示されている部分）の会話の動画が該当するクライアント装置の出力部３０５において再生されるよう制御する。また、再生ボタン７０６が選択された場合、出力制御部４０３は、商談の際の顧客の検索条件に該当する部分（領域７０４に表示されている部分）の会話の動画が該当するクライアント装置の出力部３０５において再生するよう制御する。 The play button 705 is an example of a first video object for playing a video of a conversation of a part corresponding to a business search condition at the time of a business negotiation. The play button 706 is an example of a second moving image object for playing a moving image of a conversation of a portion corresponding to a customer's search condition at the time of a business negotiation. When the play button 705 is selected, the output control unit 403 is the output unit 305 of the client device to which the video of the conversation of the part corresponding to the business search condition at the time of negotiation (the part displayed in the area 703) corresponds. Control to be reproduced in. When the play button 706 is selected, the output control unit 403 outputs the video of the conversation of the part corresponding to the customer's search condition (the part displayed in the area 704) at the time of the negotiation of the client device. The unit 305 is controlled to reproduce.
　実施形態１によれば、図７に示されるように、商談単位で検索結果がまとまって表示される。したがって、例えば、商談中に競合のサービス名がどのくらい出ているのか検索した場合等でも、どのお客様がどのくらいそのサービス名を商談で言っているのか、分かりやすい。また、話者分離された内容において、営業担当者及びお客様それぞれ何件ヒットしたか、把握しやすい。また、ヒットした内容をテキストで把握することができるとともに、どのようなニュアンスで発言されているのか、すぐに動画を再生して確認することができる。 According to the first embodiment, as shown in FIG. 7, the search results are collectively displayed for each opportunity. Therefore, for example, even when searching for how many competing service names appear during a business negotiation, it is easy to understand which customer is saying that service name in the business negotiation. In addition, it is easy to understand how many hits were made by the sales staff and the customer in the content where the speakers were separated. In addition, the hit content can be grasped in text, and the video can be immediately played back to confirm what kind of nuance is being spoken.
＜実施形態２＞
　以下、実施形態２について説明する。実施形態２では、実施形態１と異なる点について主に説明する。
１．機能構成
　図８は、実施形態２のサーバ装置１００の機能構成の一例を示す図である。図８に示されるように、サーバ装置１００は、機能構成として、前処理部８０１と、検索部８０２と、出力制御部８０３と、を含む。 <Embodiment 2>
Hereinafter, the second embodiment will be described. In the second embodiment, the points different from the first embodiment will be mainly described.
1. 1. Functional configuration FIG. 8 is a diagram showing an example of the functional configuration of the server device 100 of the second embodiment. As shown in FIG. 8, the server device 100 includes a preprocessing unit 801, a search unit 802, and an output control unit 803 as functional configurations.
（前処理部８０１）
　前処理部８０１は、商談の動画を分割し、分割した部分動画を、機械学習を用いて数値に変換し、実施形態１で説明した商談データに含めて記憶する。 (Pretreatment unit 801)
The pre-processing unit 801 divides the moving image of the negotiation, converts the divided partial moving image into numerical values by using machine learning, and stores the divided moving image in the negotiation data described in the first embodiment.
（検索部８０２）
　検索部８０２は、クライアント装置（例えば、クライアント装置１１０）から検索要求を受信すると、検索部４０２は、検索要求に含まれる検索条件に基づいて、商談データを検索し、検索条件に該当する商談データを検索結果として取得する。例えば、検索条件には、商談の動画中の部分動画、又は静止画の情報が含まれる。 (Search unit 802)
When the search unit 802 receives the search request from the client device (for example, the client device 110), the search unit 402 searches for the negotiation data based on the search condition included in the search request, and the negotiation data corresponding to the search condition is searched. As a search result. For example, the search condition includes information on a partial moving image or a still image in the moving image of the negotiation.
（出力制御部８０３）
　出力制御部８０３は、商談の動画を再生するよう制御している際に、後述する、同じ場面を探すボタン１００２が選択された場合、検索結果画面を表示するよう制御する。同じ場面を探すボタン１００２は、第３のオブジェクトの一例である。検索結果画面には、検索結果が含まれる。検索結果には、同じ場面を探すボタン１００２が選択された際の商談の場面と類似する場面を含む商談の動画の一覧が含まれる。一覧に含まれる商談の動画のうち、一の商談の動画が選択された場合、出力制御部８０３は、選択された商談の動画を、類似する場面から再生するよう制御する。 (Output control unit 803)
The output control unit 803 controls to display the search result screen when the button 1002 for searching the same scene, which will be described later, is selected while controlling to play the moving image of the negotiation. The button 1002 for finding the same scene is an example of a third object. The search result screen includes the search result. The search result includes a list of videos of the negotiation including a scene similar to the scene of the negotiation when the button 1002 for searching the same scene is selected. When the video of one business negotiation is selected from the video of the business negotiation included in the list, the output control unit 803 controls to play the video of the selected business negotiation from a similar scene.
　また、出力制御部８０３は、ある商談の動画を再生するよう制御している際に、再生中の動画において画面共有がなされていた場合、後述する図１６に示すように、画面に、似たスライドの動画を探すボタン１６０１を表示するように制御してもよい。似たスライドの動画を探すボタン１６０１は、第４のオブジェクトの一例である。
　出力制御部８０３は、似たスライドの動画を探すボタン１６０１が選択された場合、似たスライドの動画を探すボタン１６０１が選択された際に、画面共有されている資料と似た資料を画面共有している商談の動画の一覧を検索結果として含む検索結果画面を表示するよう制御する。 Further, when the output control unit 803 controls to play a moving image of a certain business negotiation, if the screen is shared in the moving image being played, the output control unit 803 resembles the screen as shown in FIG. 16 described later. It may be controlled to display the button 1601 for searching the moving image of the slide. The button 1601 for finding a video of a similar slide is an example of a fourth object.
The output control unit 803 shares the screen with the material similar to the material shared on the screen when the button 1601 for searching the video of the similar slide is selected and the button 1601 for searching the video of the similar slide is selected. Control to display the search result screen that includes the list of videos of the negotiations that are being held as search results.
２．情報処理
　図９は、実施形態２のサーバ装置１００の情報処理の一例を示すアクティビティ図（その１）である。
　Ａ９０１において、出力制御部８０３は、クライアント装置から動画再生要求を受信したか否かを判定する。出力制御部８０３は、動画再生要求を受信したと判定すると、Ａ９０２に処理を進め、動画再生要求を受信していないと判定すると、Ａ９０１の処理を繰り返す。動画再生要求は、動画の再生ボタン等が選択された際に、クライアント装置からサーバ装置１００に送信される。動画再生要求には、動画を識別する動画の識別情報が含まれている。 2. Information Processing FIG. 9 is an activity diagram (No. 1) showing an example of information processing of the server device 100 of the second embodiment.
In A901, the output control unit 803 determines whether or not a moving image reproduction request has been received from the client device. When the output control unit 803 determines that the moving image reproduction request has been received, the process proceeds to A902, and when it is determined that the moving image reproduction request has not been received, the output control unit 803 repeats the processing of A901. The moving image reproduction request is transmitted from the client device to the server device 100 when the moving image playing button or the like is selected. The moving image playback request includes the identification information of the moving image that identifies the moving image.
　Ａ９０２において、出力制御部８０３は、動画再生要求に含まれる識別情報で識別される動画の再生画面を要求元のクライアント装置の出力部３０５に出力するよう制御する。
　図１０は、再生画面の一例を示す図である。
　領域１００１は、動画を表示する領域である。図１０の領域１００１には、商談を行った際の営業担当者の顔が映された動画と、営業を受けたお客様の顔が映された動画と、その商談の際に営業担当者が用いた資料の画像等が含まれている。
　同じ場面を探すボタン１００２は、領域１００１に表示されている場面と同じ画面を商談データから検索するためのボタンである。 In A902, the output control unit 803 controls to output the reproduction screen of the moving image identified by the identification information included in the moving image reproduction request to the output unit 305 of the requesting client device.
FIG. 10 is a diagram showing an example of a reproduction screen.
The area 1001 is an area for displaying a moving image. In the area 1001 of FIG. 10, a video showing the face of a sales person at the time of a business negotiation, a video showing the face of a customer who received sales, and a video showing the face of a customer who received sales are used by the sales person at the time of the business negotiation. The image of the material that was there is included.
The button 1002 for searching the same scene is a button for searching the same screen as the scene displayed in the area 1001 from the negotiation data.
　Ａ９０３において、出力制御部８０３は、動画の再生時間が経過したか否かを判定する。動画の再生時間が経過したと判定した場合、出力制御部８０３は、動画の再生を終了する。一方、動画の再生時間が経過していないと判定した場合、出力制御部８０３は、Ａ９０２の処理を繰り返す。 In A903, the output control unit 803 determines whether or not the playback time of the moving image has elapsed. When it is determined that the reproduction time of the moving image has elapsed, the output control unit 803 ends the reproduction of the moving image. On the other hand, when it is determined that the reproduction time of the moving image has not elapsed, the output control unit 803 repeats the process of A902.
　ここで、動画の再生中に画像を検索するボタンが選択された場合の処理を、図１１を用いて説明する。図１１は、実施形態２のサーバ装置１００の情報処理の一例を示すアクティビティ図（その２）である。サーバ装置１００は、図９のＡ９０２の処理と並行して、図１０の処理を実行する。
　Ａ１１０１において、検索部８０２は、図１０の同じ場面を探すボタン１００２が選択されたか否かを判定する。同じ場面を探すボタン１００２が選択されたと判定されると、検索部８０２は、処理をＡ１１０２に進める。 Here, a process when a button for searching for an image is selected during playback of a moving image will be described with reference to FIG. FIG. 11 is an activity diagram (No. 2) showing an example of information processing of the server device 100 of the second embodiment. The server device 100 executes the process of FIG. 10 in parallel with the process of A902 of FIG.
In A1101, the search unit 802 determines whether or not the button 1002 for searching for the same scene in FIG. 10 is selected. When it is determined that the button 1002 for searching the same scene is selected, the search unit 802 advances the process to A1102.
　Ａ１１０２において、検索部８０２は、同じ場面を探すボタン１００２が選択された際の商談の場面（例えば、領域１００１に表示されている画像）と類似する場面（画像）を含む商談の動画を検索する。ここで、上述したように、前処理部８０１は、商談の動画を分割している。より具体的に説明すると、前処理部８０１は、１商談の動画を平均３０シーンに分割する。その際、前処理部８０１は、１０秒以下のシーンはカットしている。図１２は、前処理部８０１の処理を説明するための図（その１）である。また、前処理部８０１は、分割した動画のそれぞれを、機械学習を用いて、数値に変換し、商談データに含めて記憶している。図１３は、前処理部８０１の処理を説明するための図（その２）である。検索部８０２は、同じ場面を探すボタン１００２が選択された際の商談の場面（例えば、領域１００１に表示されている画像）を数値化して、商談データを検索する。そして、検索部８０２は、類似する数値を含む商談データを検索結果として取得する。図１４は、検索部８０２が類似する場面を検索する処理の概念図である。 In A1102, the search unit 802 searches for a video of the negotiation including a scene (image) similar to the scene of the negotiation (for example, the image displayed in the area 1001) when the button 1002 for searching the same scene is selected. .. Here, as described above, the preprocessing unit 801 divides the video of the negotiation. More specifically, the preprocessing unit 801 divides the moving image of one business negotiation into 30 scenes on average. At that time, the preprocessing unit 801 cuts the scene of 10 seconds or less. FIG. 12 is a diagram (No. 1) for explaining the processing of the preprocessing unit 801. Further, the preprocessing unit 801 converts each of the divided moving images into numerical values by using machine learning, and stores the divided moving images in the negotiation data. FIG. 13 is a diagram (No. 2) for explaining the processing of the preprocessing unit 801. The search unit 802 searches the negotiation data by digitizing the scene of the negotiation (for example, the image displayed in the area 1001) when the button 1002 for searching the same scene is selected. Then, the search unit 802 acquires the negotiation data including similar numerical values as the search result. FIG. 14 is a conceptual diagram of a process in which the search unit 802 searches for similar scenes.
　Ａ１１０３において、出力制御部８０３は、検索結果として該当する商談の動画の一覧を含む検索結果画面を生成する。
　Ａ１１０４において、出力制御部８０３は、Ａ１１０３で生成した検索結果画面を要求元のクライアント装置の出力部３０５に表示するよう制御する。図１５は、検索結果画面の一例を示す図である。図１５に示されるように、検索結果画面には、検索結果として該当する商談の動画の一覧が含まれている。一覧に含まれる商談の動画のうち、一の商談の動画が選択された場合、出力制御部８０３は、選択された商談の動画を、類似する場面から再生するよう制御する。 In A1103, the output control unit 803 generates a search result screen including a list of moving images of the corresponding business negotiation as a search result.
In A1104, the output control unit 803 controls to display the search result screen generated in A1103 on the output unit 305 of the requesting client device. FIG. 15 is a diagram showing an example of the search result screen. As shown in FIG. 15, the search result screen includes a list of videos of the corresponding business negotiation as the search result. When the video of one business negotiation is selected from the video of the business negotiation included in the list, the output control unit 803 controls to play the video of the selected business negotiation from a similar scene.
　出力制御部８０３は、Ａ９０２の処理を実行している際、再生中の動画において画面共有がなされていた場合、図１６に示されるように、画面に、似たスライドの動画を探すボタン１６０１を表示するように制御してもよい。図１６は、再生中の動画において、似たスライドの動画を探すボタンを表示している一例を示す図である。似たスライドの動画を探すボタン１６０１は、第４のオブジェクトの一例である。 When the output control unit 803 is executing the process of A902 and the screen is shared in the moving image being played, as shown in FIG. 16, the output control unit 803 presses the button 1601 on the screen to search for the moving image of a similar slide. It may be controlled to display. FIG. 16 is a diagram showing an example in which a button for searching for a moving image of a similar slide is displayed in the moving image being played. The button 1601 for finding a video of a similar slide is an example of a fourth object.
　Ａ１１０５において、検索部８０２は、図１６の似たスライドの動画を探すボタン１６０１が選択されたか否かを判定する。似たスライドの動画を探すボタン１６０１が選択されたと判定されると、検索部８０２は、処理をＡ１１０６に進める。 In A1105, the search unit 802 determines whether or not the button 1601 for searching for a moving image of a similar slide shown in FIG. 16 is selected. When it is determined that the button 1601 for searching for a moving image of a similar slide is selected, the search unit 802 advances the process to A1106.
　Ａ１１０６において、検索部８０２は、似たスライドの動画を探すボタン１６０１が選択された際に、画面共有されている資料（例えば、図１６の領域１６０２で画面共有されている資料）と似た資料を画面共有している商談の動画を検索する。そして、検索部８０２は、検索結果として、似たスライドの動画を探すボタン１６０１が選択された際に、画面共有されている資料と似た資料を画面共有している商談の動画を取得する。 In A1106, the search unit 802 uses a material similar to the material shared on the screen (for example, the material shared on the screen in the area 1602 of FIG. 16) when the button 1601 for searching a moving image of a similar slide is selected. Search for videos of business negotiations that share the screen. Then, when the search button 1601 for searching a moving image of a similar slide is selected as the search result, the search unit 802 acquires the moving image of the business negotiation in which the material similar to the material shared on the screen is shared on the screen.
　Ａ１１０７において、出力制御部８０３は、検索結果として該当する商談の動画の一覧を含む検索結果画面を生成する。
　Ａ１１０８において、出力制御部８０３は、Ａ１１０７で生成した検索結果画面を要求元のクライアント装置の出力部３０５に表示するよう制御する。 In A1107, the output control unit 803 generates a search result screen including a list of moving images of the corresponding business negotiation as a search result.
In A1108, the output control unit 803 controls to display the search result screen generated in A1107 on the output unit 305 of the requesting client device.
　実施形態２によれば、図１５に示されるように、商談の場面と類似する場面を含む商談の動画や、似たスライドを画面共有している商談の動画の一覧が表示される。また、一覧のうち、一の動画を選択することによって、すぐに該当する場面等から動画を再生することができ、他の人はどのようなことをその場面等で言っているのか確認することができる。 According to the second embodiment, as shown in FIG. 15, a list of videos of business negotiations including scenes similar to the scenes of business negotiations and videos of business negotiations sharing similar slides on the screen is displayed. Also, by selecting one video from the list, you can immediately play the video from the corresponding scene, etc., and check what other people are saying in that scene, etc. Can be done.
＜変形例＞
　以下、変形例を説明する。変形例では、上述した実施形態と異なる点を主に説明する。
　図１７は、変形例１のサーバ装置１００の機能構成の一例を示す図である。図１７に示されるように、変形例１のサーバ装置１００は、機能構成として、前処理部８０１と、検索部８０２と、出力制御部８０３と、設定部１７０１と、通知部１７０２と、を含む。
　設定部１７０１は、商談の動画の検索条件を設定する。
　通知部１７０２は、設定部１７０１によって設定された検索条件に該当する商談の動画が記憶部２０２等に記憶されていた場合、商談の動画の該当する場面を再生可能にして通知先に通知する。例えば、設定部１７０１は、所定の画面を介した操作に基づき、商談の動画の検索条件を設定ファイル等に記述することで設定する。検索部８０２は、設定ファイルの検索条件に基づき、記憶部等に記憶されている商談データを検索する。通知部１７０２は、検索部８０２の検索結果に基づき、設定部１７０１によって設定された検索条件に該当する商談の動画が記憶部２０２等に記憶されていた場合、商談の動画の該当する場面を再生可能にして通知先に通知する。例えば、検索条件に対応付けて通知先が設定されており、通知部１７０２は、その通知先のユーザの所定の画面に、該当する動画を含む画面を表示させることで通知してもよいし、通知先としてメールアドレス宛に、該当する動画を含む画面のＵＲＬ（Ｕｎｉｆｏｒｍ　Ｒｅｓｏｕｒｃｅ　Ｌｏｃａｔｏｒ）等を記載して送信することで通知してもよい。 <Modification example>
A modified example will be described below. In the modified example, the points different from the above-described embodiment will be mainly described.
FIG. 17 is a diagram showing an example of the functional configuration of the server device 100 of the first modification. As shown in FIG. 17, the server device 100 of the modification 1 includes a preprocessing unit 801, a search unit 802, an output control unit 803, a setting unit 1701, and a notification unit 1702 as functional configurations. ..
The setting unit 1701 sets the search conditions for the video of the negotiation.
When the video of the negotiation that corresponds to the search condition set by the setting unit 1701 is stored in the storage unit 202 or the like, the notification unit 1702 makes the corresponding scene of the video of the business reproducible and notifies the notification destination. For example, the setting unit 1701 sets by describing the search condition of the video of the negotiation in the setting file or the like based on the operation via the predetermined screen. The search unit 802 searches for the negotiation data stored in the storage unit or the like based on the search conditions of the setting file. Based on the search results of the search unit 802, the notification unit 1702 reproduces the corresponding scene of the business negotiation video when the video of the business negotiation corresponding to the search condition set by the setting unit 1701 is stored in the storage unit 202 or the like. Enable and notify the notification destination. For example, the notification destination is set in association with the search condition, and the notification unit 1702 may notify by displaying a screen including the corresponding video on a predetermined screen of the user of the notification destination. You may notify by sending the URL (Uniform Resource Locator) of the screen including the corresponding video to the e-mail address as the notification destination.
（付記）
　発明は、次に記載の各態様で提供されてもよい。
　前記情報処理装置において、前記商談は、営業担当者と顧客との間で行われ、前記商談の情報は、前記会話のうち前記営業担当者が話す部分と、前記顧客が話す部分とに分類される、情報処理装置。
　前記情報処理装置において、前記商談の情報には、前記営業担当者の前記検索条件に該当する部分の会話の動画を再生するための第１の動画オブジェクトと、前記顧客の前記検索条件に該当する部分の会話の動画を再生するための第２の動画オブジェクトと、が含まれる、情報処理装置。
　前記情報処理装置において、前記出力制御部は、前記第１の動画オブジェクトが選択された場合、前記営業担当者の前記検索条件に該当する部分の会話の動画を再生するよう制御し、前記第２の動画オブジェクトが選択された場合、前記顧客の前記検索条件に該当する部分の会話の動画を再生するよう制御する、情報処理装置。
　情報処理装置であって、出力制御部を有し、前記出力制御部は、商談の動画を再生するよう制御している際に、第３のオブジェクトが選択された場合、検索結果画面を表示するよう制御し、前記検索結果画面には、検索結果が含まれ、前記検索結果には、前記第３のオブジェクトが選択された際の商談の場面と類似する場面を含む商談の動画の一覧が含まれ、前記一覧に含まれる商談の動画のうち、一の商談の動画が選択された場合、前記出力制御部は、選択された商談の動画を、前記類似する場面から再生するよう制御する、情報処理装置。
　前記情報処理装置において、前記出力制御部は、前記ある商談の動画を再生するよう制御している際に、前記動画において画面共有がなされていた場合、第４のオブジェクトを表示するよう制御する、情報処理装置。
　前記情報処理装置において、前記出力制御部は、前記第４のオブジェクトが選択された場合、検索結果画面を表示するよう制御し、前記検索結果画面には、検索結果が含まれ、前記検索結果には、前記第４のオブジェクトが選択された際に、画面共有されている資料と似た資料を画面共有している商談の動画の一覧が含まれる、情報処理装置。
　前記情報処理装置において、設定部と、通知部と、を有し、前記設定部は、商談の動画の検索条件を設定し、前記通知部は、前記設定部によって設定された検索条件に該当する商談の動画が記憶されていた場合、前記商談の動画の該当する場面を再生可能にして通知先に通知する情報処理装置。
　情報処理装置が実行する情報処理方法であって、第１の工程と、第２の工程と、を含み、前記第１の工程では、検索要求を受け取り、前記検索要求は、商談において登場したキーワードを検索条件とするもので、前記第２の工程では、前記検索要求に応じた検索結果画面を表示するよう制御し、前記検索結果画面には、前記検索条件に該当する商談の情報が商談単位でまとめられており、前記商談の情報には、前記検索条件に該当する部分の会話を示す情報と、前記会話のうち前記検索条件に該当する部分がどれだけ含まれるかを示す情報と、が含まれる、情報処理方法。
　情報処理装置が実行する情報処理方法であって、第１の工程と、第２の工程と、を含み、商談の動画を再生するよう制御している際に、検索結果画面を表示するよう制御し、前記検索結果画面には、検索結果が含まれ、前記検索結果には、前記第３のオブジェクトが選択された際の商談の場面と類似する場面を含む商談の動画の一覧が含まれ、前記一覧に含まれる商談の動画のうち、一の商談の動画が選択された場合、前記第２の工程では、選択された商談の動画を、前記類似する場面から再生するよう制御する、情報処理方法。
　プログラムであって、コンピュータを、前記情報処理装置の各部として機能させるためのプログラム。
　もちろん、この限りではない。 (Additional note)
The invention may be provided in each of the following aspects.
In the information processing device, the business negotiation is conducted between a sales person and a customer, and the information of the business negotiation is classified into a part of the conversation spoken by the sales person and a part spoken by the customer. Information processing device.
In the information processing device, the information of the business negotiation corresponds to the first video object for reproducing the video of the conversation of the portion corresponding to the search condition of the sales person, and the search condition of the customer. An information processing device that includes a second video object for playing a video of a partial conversation.
In the information processing device, when the first moving image object is selected, the output control unit controls to reproduce the moving image of the conversation of the portion corresponding to the search condition of the sales person, and the second An information processing device that controls to play a video of a conversation of a portion corresponding to the search condition of the customer when the video object of the above is selected.
It is an information processing device and has an output control unit, and the output control unit displays a search result screen when a third object is selected while controlling to play a moving image of a business negotiation. The search result screen includes the search result, and the search result includes a list of videos of the negotiation including a scene similar to the scene of the negotiation when the third object is selected. When one of the videos of the business negotiations included in the list is selected, the output control unit controls the video of the selected business negotiations to be played from the similar scene. Processing equipment.
In the information processing device, the output control unit controls to display a fourth object when screen sharing is performed in the moving image while controlling to play the moving image of the business negotiation. Information processing device.
In the information processing device, the output control unit controls to display the search result screen when the fourth object is selected, and the search result screen includes the search result, and the search result includes the search result. Is an information processing device that includes a list of videos of business negotiations that share a screen-sharing material similar to the screen-shared material when the fourth object is selected.
The information processing device has a setting unit and a notification unit, the setting unit sets search conditions for a video of a business negotiation, and the notification unit corresponds to the search conditions set by the setting unit. An information processing device that, when a video of a business negotiation is stored, makes the corresponding scene of the video of the business negotiation reproducible and notifies the notification destination.
An information processing method executed by an information processing apparatus, which includes a first step and a second step. In the first step, a search request is received, and the search request is a keyword appearing in a business negotiation. In the second step, the search result screen corresponding to the search request is controlled to be displayed, and the search result screen contains information on the negotiations corresponding to the search conditions in units of negotiations. The information of the negotiation includes information indicating the conversation of the part corresponding to the search condition and information indicating how much of the conversation corresponds to the search condition. Information processing methods included.
An information processing method executed by an information processing device, which includes a first process and a second process, and is controlled to display a search result screen when controlling to play a video of a business negotiation. However, the search result screen includes the search result, and the search result includes a list of videos of the negotiation including a scene similar to the scene of the negotiation when the third object is selected. When one of the videos of business negotiations included in the list is selected, in the second step, information processing controls the video of the selected business negotiations to be played from the similar scene. Method.
A program for making a computer function as each part of the information processing apparatus.
Of course, this is not the case.
　例えば、上述のプログラムを記憶する、コンピュータ読み取り可能な非一時的な記憶媒体として提供してもよい。
　また、上述した実施形態及び変形例を任意に組み合わせて実施するようにしてもよい。
　また、上述した実施形態等では、サーバ装置１００が画面を生成してクライアント装置に送信する例を示した。しかし、サーバ装置１００は、画面を生成するためのデータをクライアント装置に送信し、そのデータを受け取ったクライアント装置がデータに基づき画面を生成するようにしてもよい。 For example, it may be provided as a computer-readable non-temporary storage medium for storing the above-mentioned program.
Further, the above-described embodiments and modifications may be arbitrarily combined and carried out.
Further, in the above-described embodiment and the like, an example is shown in which the server device 100 generates a screen and transmits the screen to the client device. However, the server device 100 may transmit data for generating a screen to the client device, and the client device that receives the data may generate the screen based on the data.
　最後に、本発明に係る種々の実施形態を説明したが、これらは、例として提示したものであり、発明の範囲を限定することは意図していない。新規な実施形態は、その他の様々な形態で実施されることが可能であり、発明の要旨を逸脱しない範囲で、種々の省略、置き換え、変更を行うことができる。実施形態やその変形は、発明の範囲や要旨に含まれると共に、特許請求の範囲に記載された発明とその均等の範囲に含まれるものである。 Finally, various embodiments according to the present invention have been described, but these are presented as examples and are not intended to limit the scope of the invention. The novel embodiment can be implemented in various other embodiments, and various omissions, replacements, and changes can be made without departing from the gist of the invention. The embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the scope of the invention described in the claims and the equivalent scope thereof.
１００　　：サーバ装置
１１０　　：クライアント装置
１２０　　：クライアント装置
１３０　　：クライアント装置
１５０　　：ネットワーク
２０１　　：制御部
２０２　　：記憶部
２０３　　：通信部
３０１　　：制御部
３０２　　：記憶部
３０３　　：撮像部
３０４　　：入力部
３０５　　：出力部
３０６　　：通信部
４０１　　：変換部
４０２　　：検索部
４０３　　：出力制御部
６０１　　：領域
６０２　　：検索条件入力領域
６０３　　：検索ワード入力領域
６０４　　：期間入力領域
６０５　　：対象メンバー入力領域
６０６　　：検索ボタン
６０７　　：検索結果表示領域
７０１　　：自社側件数
７０２　　：客様側件数
７０３　　：領域
７０４　　：領域
７０５　　：再生ボタン
７０６　　：再生ボタン
８０１　　：前処理部
８０２　　：検索部
８０３　　：出力制御部
１０００　：情報処理システム
１００１　：領域
１００２　：ボタン
１６０１　：ボタン
１６０２　：領域
１７０１　：設定部
１７０２　：通知部 100: Server device 110: Client device 120: Client device 130: Client device 150: Network 201: Control unit 202: Storage unit 203: Communication unit 301: Control unit 302: Storage unit 303: Imaging unit 304: Input unit 305: Output Unit 306: Communication unit 401: Conversion unit 402: Search unit 403: Output control unit 601: Area 602: Search condition input area 603: Search word input area 604: Period input area 605: Target member input area 606: Search button 607: Search result display area 701: Number of cases on the company side 702: Number of cases on the customer side 703: Area 704: Area 705: Play button 706: Play button 801: Preprocessing unit 802: Search unit 803: Output control unit 1000: Information processing system 1001: Area 1002: Button 1601: Button 1602: Area 1701: Setting unit 1702: Notification unit

Claims (14)

  1. 　情報処理装置であって、
    　出力制御部を有し、
    　前記出力制御部は、検索要求に応じた検索結果画面を表示するよう制御し、
    　前記検索要求は、商談において登場したキーワードを検索条件とするもので、
    　前記検索結果画面には、前記検索条件に該当する商談の情報が商談単位でまとめられており、
    　前記商談の情報には、前記検索条件に該当する部分の会話を示す情報と、前記会話のうち前記検索条件に該当する部分がどれだけ含まれるかを示す情報と、が含まれる、
    情報処理装置。     It is an information processing device
    Has an output control unit
    The output control unit controls to display the search result screen in response to the search request.
    The search request uses keywords that appear in business negotiations as search conditions.
    On the search result screen, information on business negotiations corresponding to the search conditions is summarized for each business negotiation.
    The information of the business negotiation includes information indicating a conversation of a portion corresponding to the search condition and information indicating how much of the conversation corresponds to the search condition.
    Information processing device.
  2. 　請求項１に記載の情報処理装置において、
    　前記商談は、営業担当者と顧客との間で行われ、
    　前記商談の情報は、前記会話のうち前記営業担当者が話す部分と、前記顧客が話す部分とに分類される、
    情報処理装置。     In the information processing apparatus according to claim 1,
    The negotiation is held between the sales person and the customer,
    The information of the negotiation is classified into a part of the conversation spoken by the sales person and a part spoken by the customer.
    Information processing device.
  3. 　請求項２に記載の情報処理装置において、
    　前記商談の情報には、前記営業担当者の前記検索条件に該当する部分の会話の動画を再生するための第１の動画オブジェクトと、前記顧客の前記検索条件に該当する部分の会話の動画を再生するための第２の動画オブジェクトと、が含まれる、
    情報処理装置。     In the information processing apparatus according to claim 2,
    The information of the negotiation includes a first video object for playing a video of the conversation of the part corresponding to the search condition of the sales person, and a video of the conversation of the part corresponding to the search condition of the customer. Contains a second video object for playback,
    Information processing device.
  4. 　請求項３に記載の情報処理装置において、
    　前記出力制御部は、
    　前記第１の動画オブジェクトが選択された場合、前記営業担当者の前記検索条件に該当する部分の会話の動画を再生するよう制御し、
    　前記第２の動画オブジェクトが選択された場合、前記顧客の前記検索条件に該当する部分の会話の動画を再生するよう制御する、
    情報処理装置。     In the information processing apparatus according to claim 3,
    The output control unit
    When the first video object is selected, the sales person is controlled to play the video of the conversation of the part corresponding to the search condition.
    When the second moving image object is selected, it is controlled to play the video of the conversation of the part corresponding to the search condition of the customer.
    Information processing device.
  5. 　情報処理装置であって、
    　出力制御部を有し、
    　前記出力制御部は、
    　商談の動画を再生するよう制御している際に、第３のオブジェクトが選択された場合、検索結果画面を表示するよう制御し、
    　前記検索結果画面には、検索結果が含まれ、
    　前記検索結果には、前記第３のオブジェクトが選択された際の商談の場面と類似する場面を含む商談の動画の一覧が含まれ、
    　前記一覧に含まれる商談の動画のうち、一の商談の動画が選択された場合、前記出力制御部は、選択された商談の動画を、前記類似する場面から再生するよう制御する、
    情報処理装置。     It is an information processing device
    Has an output control unit
    The output control unit
    When controlling to play the video of the opportunity, if the third object is selected, control to display the search result screen,
    The search result screen includes the search result,
    The search result includes a list of videos of the opportunity including a scene similar to the scene of the opportunity when the third object is selected.
    When a video of one business negotiation is selected from the video of the business negotiation included in the list, the output control unit controls to play the video of the selected business negotiation from the similar scene.
    Information processing device.
  6. 　請求項５に記載の情報処理装置において、
    　前記出力制御部は、
    　前記ある商談の動画を再生するよう制御している際に、前記動画において画面共有がなされていた場合、第４のオブジェクトを表示するよう制御する、
    情報処理装置。     In the information processing apparatus according to claim 5,
    The output control unit
    When the video of the business negotiation is controlled to be played, if the screen is shared in the video, the fourth object is controlled to be displayed.
    Information processing device.
  7. 　請求項６に記載の情報処理装置において、
    　前記出力制御部は、
    　前記第４のオブジェクトが選択された場合、検索結果画面を表示するよう制御し、
    　前記検索結果画面には、検索結果が含まれ、
    　前記検索結果には、前記第４のオブジェクトが選択された際に、画面共有されている資料と似た資料を画面共有している商談の動画の一覧が含まれる、
    情報処理装置。     In the information processing apparatus according to claim 6,
    The output control unit
    When the fourth object is selected, the search result screen is controlled to be displayed, and the search result screen is displayed.
    The search result screen includes the search result,
    The search result includes a list of videos of business negotiations that share a screen-sharing material similar to the screen-shared material when the fourth object is selected.
    Information processing device.
  8. 　請求項１から請求項７までの何れか１項に記載の情報処理装置において、
    　設定部と、通知部と、を有し、
    　前記設定部は、商談の動画の検索条件を設定し、
    　前記通知部は、前記設定部によって設定された検索条件に該当する商談の動画が記憶されていた場合、前記商談の動画の該当する場面を再生可能にして通知先に通知する
    情報処理装置。     In the information processing apparatus according to any one of claims 1 to 7.
    It has a setting unit and a notification unit,
    The setting unit sets the search conditions for the video of the negotiation,
    The notification unit is an information processing device that, when a video of a business negotiation corresponding to the search condition set by the setting unit is stored, makes the corresponding scene of the video of the business negotiation reproducible and notifies the notification destination.
  9. 　情報処理装置が実行する情報処理方法であって、
    　第１の工程と、第２の工程と、を含み、
    　前記第１の工程では、検索要求を受け取り、
    　前記検索要求は、商談において登場したキーワードを検索条件とするもので、
    　前記第２の工程では、前記検索要求に応じた検索結果画面を表示するよう制御し、
    　前記検索結果画面には、前記検索条件に該当する商談の情報が商談単位でまとめられており、
    　前記商談の情報には、前記検索条件に該当する部分の会話を示す情報と、前記会話のうち前記検索条件に該当する部分がどれだけ含まれるかを示す情報と、が含まれる、
    情報処理方法。     It is an information processing method executed by an information processing device.
    Including the first step and the second step,
    In the first step, the search request is received and the search request is received.
    The search request uses keywords that appear in business negotiations as search conditions.
    In the second step, control is performed so that the search result screen corresponding to the search request is displayed.
    On the search result screen, information on business negotiations corresponding to the search conditions is summarized for each business negotiation.
    The information of the business negotiation includes information indicating a conversation of a portion corresponding to the search condition and information indicating how much of the conversation corresponds to the search condition.
    Information processing method.
  10. 　情報処理装置が実行する情報処理方法であって、
    　第１の工程と、第２の工程と、を含み、
    　商談の動画を再生するよう制御している際に、検索結果画面を表示するよう制御し、
    　前記検索結果画面には、検索結果が含まれ、
    　前記検索結果には、前記第３のオブジェクトが選択された際の商談の場面と類似する場面を含む商談の動画の一覧が含まれ、
    　前記一覧に含まれる商談の動画のうち、一の商談の動画が選択された場合、前記第２の工程では、選択された商談の動画を、前記類似する場面から再生するよう制御する、
    情報処理方法。     It is an information processing method executed by an information processing device.
    Including the first step and the second step,
    Control to display the search result screen when controlling to play the video of the opportunity,
    The search result screen includes the search result,
    The search result includes a list of videos of the opportunity including a scene similar to the scene of the opportunity when the third object is selected.
    When one of the videos of business negotiations included in the list is selected, in the second step, the video of the selected business negotiations is controlled to be played back from the similar scene.
    Information processing method.
  11. 　コンピュータに、
    　第１のステップと、第２のステップと、を実行させ、
    　前記第１のステップでは、検索要求を受け取り、
    　前記検索要求は、商談において登場したキーワードを検索条件とするもので、
    　前記第２のステップでは、前記検索要求に応じた検索結果画面を表示するよう制御し、
    　前記検索結果画面には、前記検索条件に該当する商談の情報が商談単位でまとめられており、
    　前記商談の情報には、前記検索条件に該当する部分の会話を示す情報と、前記会話のうち前記検索条件に該当する部分がどれだけ含まれるかを示す情報と、が含まれる、
    プログラム。     On the computer
    Perform the first step and the second step,
    In the first step, the search request is received and
    The search request uses keywords that appear in business negotiations as search conditions.
    In the second step, control is performed so that the search result screen corresponding to the search request is displayed.
    On the search result screen, information on business negotiations corresponding to the search conditions is summarized for each business negotiation.
    The information of the business negotiation includes information indicating a conversation of a portion corresponding to the search condition and information indicating how much of the conversation corresponds to the search condition.
    program.
  12. 　コンピュータに、
    　第１のステップと、第２のステップと、を実行させ、
    　商談の動画を再生するよう制御している際に、検索結果画面を表示するよう制御し、
    　前記検索結果画面には、検索結果が含まれ、
    　前記検索結果には、前記第３のオブジェクトが選択された際の商談の場面と類似する場面を含む商談の動画の一覧が含まれ、
    　前記一覧に含まれる商談の動画のうち、一の商談の動画が選択された場合、前記第２のステップでは、選択された商談の動画を、前記類似する場面から再生するよう制御する、
    プログラム。     On the computer
    Perform the first step and the second step,
    Control to display the search result screen when controlling to play the video of the opportunity,
    The search result screen includes the search result,
    The search result includes a list of videos of the opportunity including a scene similar to the scene of the opportunity when the third object is selected.
    When one of the videos of the business negotiations included in the list is selected, in the second step, the video of the selected business negotiations is controlled to be played from the similar scene.
    program.
  13. 　コンピュータが読み取り可能な記憶媒体であって、
    　前記記憶媒体にプログラムが格納されており、
    　前記プログラムは、前記コンピュータに、
    　第１のステップと、第２のステップと、を実行させ、
    　前記第１のステップでは、検索要求を受け取り、
    　前記検索要求は、商談において登場したキーワードを検索条件とするもので、
    　前記第２のステップでは、前記検索要求に応じた検索結果画面を表示するよう制御し、
    　前記検索結果画面には、前記検索条件に該当する商談の情報が商談単位でまとめられており、
    　前記商談の情報には、前記検索条件に該当する部分の会話を示す情報と、前記会話のうち前記検索条件に該当する部分がどれだけ含まれるかを示す情報と、が含まれる、
    記憶媒体。     A computer-readable storage medium
    The program is stored in the storage medium,
    The program is applied to the computer.
    Perform the first step and the second step,
    In the first step, the search request is received and
    The search request uses keywords that appear in business negotiations as search conditions.
    In the second step, control is performed so that the search result screen corresponding to the search request is displayed.
    On the search result screen, information on business negotiations corresponding to the search conditions is summarized for each business negotiation.
    The information of the business negotiation includes information indicating a conversation of a portion corresponding to the search condition and information indicating how much of the conversation corresponds to the search condition.
    Storage medium.
  14. 　コンピュータが読み取り可能な記憶媒体であって、
    　前記記憶媒体にプログラムが格納されており、
    　前記プログラムは、前記コンピュータに、
    　第１のステップと、第２のステップと、を実行させ、
    　商談の動画を再生するよう制御している際に、検索結果画面を表示するよう制御し、
    　前記検索結果画面には、検索結果が含まれ、
    　前記検索結果には、前記第３のオブジェクトが選択された際の商談の場面と類似する場面を含む商談の動画の一覧が含まれ、
    　前記一覧に含まれる商談の動画のうち、一の商談の動画が選択された場合、前記第２のステップでは、選択された商談の動画を、前記類似する場面から再生するよう制御する、
    記憶媒体。     A computer-readable storage medium
    The program is stored in the storage medium,
    The program is applied to the computer.
    Perform the first step and the second step,
    Control to display the search result screen when controlling to play the video of the opportunity,
    The search result screen includes the search result,
    The search result includes a list of videos of the opportunity including a scene similar to the scene of the opportunity when the third object is selected.
    When one of the videos of the business negotiations included in the list is selected, in the second step, the video of the selected business negotiations is controlled to be played from the similar scene.
    Storage medium.
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