WO2021006168A1 - Webform input assistance system - Google Patents

Abstract

[Problem] To provide an automatic interactive webform input interface which can be introduced without repairing a server. [Solution] When data is input to a webform by means of automatic interaction of a chatbot or the like, it is possible to entrust, to an existing browser, a process for transmitting input data to a server by embedding the input interaction data as a value of an element of a web page displayed on the browser, and not by a chatbot program to access a database or the like of the server and transmit the input data. Accordingly, an automatic interactive webform input interface can be implemented which assists an input of a webform conveniently or at low cost without repairing the server at the time of introduction.

Description

Web form input support system

The present invention relates to a technique for supporting input to a web form by an automatic dialogue provided by a chatbot or the like.

For input forms such as application forms provided on the website, as the number of input items increases, the number of operations to move the cursor to each input field increases and the operation becomes complicated. This tendency becomes even stronger on small screens such as smartphones, which can cause stress in input and cause erroneous input.

Japanese Unexamined Patent Publication No. 2019-06163

Patent Document 1 discloses a technique of generating a question sentence according to an input item in a form by using an automatic conversation sentence generation function of a server directly without displaying an annoying input form on the terminal and transmitting the question sentence to the terminal. ing. The terminal accepts the answer to the question and sends it to the server. The server processes the received answer text as entry information in the form. Therefore, even if the form DB already exists, it is possible to create a chat question sentence according to the specifications of the form DB and incorporate the obtained answer into the form, so that the form input load on the terminal side can be reduced. , A new chat mechanism can be added to the existing form, and there is no need to improve the conventional basic mechanism.

Non-Patent Document 1 discloses an interactive input system using a chatbot, which is a form of adding on to an existing web input form separately. Specifically, by inserting a script to start the chatbot program on the existing page with the web input form, the server is designed to directly acquire the conversation with the chatbot without going through the web input form. It is rare.

FIG. 15A is a schematic view showing an outline of the system according to Patent Document 1. As shown in this figure, in the system according to Patent Document 1, communication is performed between the chat server (1502) running on the server (1501) and the chat application (1504) running on the terminal (1503) side. Is done. In this case, the system is configured by adding the chat server (1502) and the data collection program (1505) to the existing DB. FIG. 15B is a schematic diagram assuming an outline of the system according to Non-Patent Document 1. As shown in this figure, in the system assumed in Non-Patent Document 1, a web server (1508) is operating in addition to the chat server (1507) on the server (1506) side. On the terminal side, the browser (1509) is running and the web page is being read. A user interface provided by the chat program (1510) is arranged on the web page, and the user inputs to the user interface. The input data is transmitted directly from the chat program (1510) to the chat server (1507). In this case, in addition to the existing DB and web server (1508), it is necessary to newly arrange the chat server (1507) and the data collection program (1511) on the server.

As described above, the prior art can be added to the existing environment together with Patent Document 1 and Non-Patent Document 1, but at least the dialogue data is stored in the DB separately from the acquisition of the data input in the web input form on the server side. Since it is necessary to provide a new data collection means to make the data in a storable form, after all, server modifications such as addition of programs that compose the means and connection with the conventional system and new servers There was a problem that it took time and cost to introduce the system.

In response to the above problem, the present invention makes it possible to utilize the existing communication path by passing the dialogue data input by the terminal to the browser by executing the automatic dialogue and communicating by the browser. FIG. 1A is a schematic view of a web form input support system according to the present invention. In the web form input support system of the present invention, the web server (0103) is operating in addition to the chat server (0102) on the server (0101) side. On the terminal side, the browser (0104) is running and the web page is being read. A user interface provided by the chat program (0105) is arranged on the web page, and the user inputs the user interface to the user interface. The input data is passed to the browser (0104), delivered to the existing web server (0103) by the browser (0104), and stored in the existing DB via the existing data collection program (0106). FIG. 1B is another schematic view of the web form input support system according to the present invention. As shown in this figure, a mode in which a separately built server (0108) is added in addition to the existing server (0107) and the chat server (0109) is operated in the add-on is also conceivable. Further, as a modification of FIG. 1A, in FIG. 1C, the data to be input to the input form input to the chat program (0111) in the dialogue by the chat server (0110) is sent to the web server (0113) on the server (0112) side. , It is also possible to pass the data to be input as an element of the form by using API or generating POST method. As described above, in the system related to Patent Document 1 and Non-Patent Document 1, it is necessary to newly introduce a data collection program, which is troublesome and costly. On the other hand, in the web form input support system of the present invention, the existing data collection program can be used as it is, so that the labor and cost at the time of introduction and operation can be saved.

Specifically, first, it is a server for letting the user who uses the terminal input information, and as a web page, it is made up of an automatic dialogue unit for automatic dialogue with the user and an automatic dialogue unit. A server that provides a web page having a dialogue acquisition unit that acquires a dialogue with a user and an input form unit that inputs information to an input form on the web page based on the dialogue acquired by the dialogue acquisition unit. Provide a web form input support system including.

Secondly, a web form input support system having a terminal having a viewing / viewing unit for viewing / viewing the web page is provided.

Thirdly, the server provides a web form input support system further having an automatic dialogue unit configuration unit for configuring the automatic dialogue unit on a terminal.

Fourth, the server provides a web form input support system further having a dialogue acquisition unit configuration unit for configuring the dialogue acquisition unit on a terminal.

Fifth, the server provides a web form input support system further having an input form unit configuration unit for configuring the input form unit on a terminal.

Sixth, the server provides a web form input support system further having an input information acquisition unit that acquires the information input in the input form.

Seventh, the input form unit provides a web form input support system having an input information generation means that analyzes the dialogue and generates the information to be input in the input form.

Eighth, the server has a web page as a web page, which has an information changing unit that changes the information of the input form for which information has already been input on the web page based on the dialogue acquired by the dialogue acquisition unit. Provide a web form input support system including a server that provides.

Ninth, the automatic dialogue unit provides a web form input support system having an input confirmation means for confirming whether the displayed information is entered in the input form and is correct.

Tenth, it is a server for letting the user who uses the terminal input information, and as a web page, an automatic dialogue unit for automatic dialogue with the user and a user dialogue conducted by the automatic dialogue unit. A web page that provides a web page with an input form section for indicating, and a dialogue acquisition section that acquires a dialogue with a user made by the automatic dialogue section, and a web that inputs information in an input form based on the acquired dialogue. Provide a web page input support system including a server that provides pages

Eleventh, based on the tenth configuration, a web form input support system further provided with a terminal having a viewing / viewing unit for viewing / viewing the web page is provided.

Twelfth, based on the tenth or eleventh configuration, the server provides a web form input support system further including an automatic dialogue unit configuration unit for configuring the automatic dialogue unit on a terminal.

Thirteenth, based on the configuration of any one of the tenth to twelfth configurations, the server further includes a dialogue acquisition unit configuration unit for configuring the dialogue acquisition unit on the terminal. Provide a form input support system.

Fourteenth, based on the configuration of any one of the tenth to thirteenth configurations, the server further includes an input form unit configuration unit for configuring the input form unit on the terminal. Provide a form input support system.

Fifteenth, based on the configuration of any one of the tenth to fourteenth configurations, the server is a web form input support system further having an input information acquisition unit for acquiring the information input in the input form. I will provide a.

Sixteenth, based on the configuration of any one of the tenth to fifteenth configurations, the input form unit analyzes the dialogue and generates the information to be input to the input form. Input information generation means To provide a web form input support system having.

Seventeenth, based on the configuration of any one of the tenth to sixteenth configurations, the server has already been used as a web page on the web page based on the dialogue acquired by the dialogue acquisition unit. Provided is a web form input support system that provides a web page having an information changing unit for changing the information of an input form in which information is input.

Eighteenth, based on any one of the tenth to seventeenth configurations, the automatic dialogue unit is input to the input form and confirms that the displayed information is correct. Provide a web form input support system having means.

With the web form input support system as described above, it is possible to introduce an interactive input interface in a manner of adding to an existing web form without modifying the environment on the server side. Therefore, it is possible to provide a web form input support system easily and at low cost.

The figure which shows the outline of the web form input support system of this invention. The figure which shows another outline of the web form input support system of this invention. The figure which shows the modification of the web form input support system of this invention The figure which shows the outline of the process of the web form input support system of Example 1. The figure which shows the outline of the process of the web form input support system of Example 1. The figure which shows the outline of the process of the web form input support system of Example 1. The figure which shows the outline of the process of the web form input support system of Example 1. The figure which shows the outline of the process of the web form input support system of Example 1. The figure which shows the outline of the process of the web form input support system of Example 1. The figure which shows the functional configuration of the web form input support system in the case of carrying out Example 1. The figure which shows the structure of the "web page" among the functional configurations of the web form input support system in the case of carrying out Example 1. The figure which shows another functional configuration of the Web form input support system when Example 1 was carried out. The figure which shows still another functional configuration of the Web form input support system when Example 1 was carried out. Outline of the source code for expressing the operation of the input form unit in the web form input support system of the first embodiment. A flowchart showing an example of the processing flow on the server side of the web form input support system according to the first embodiment. A diagram showing an example of a server-side configuration among the hardware configurations of the web form input support system according to the first embodiment. The figure which shows the functional configuration of the web form input support system in the case of carrying out Example 2. A flowchart showing an example of the processing flow on the terminal side of the web form input support system according to the second embodiment. A diagram showing an example of a terminal-side configuration among the hardware configurations of the web form input support system according to the second embodiment. The figure which shows the functional configuration of the web form input support system in the case of carrying out Example 3. The figure which shows another functional configuration of the Web form input support system when Example 3 is carried out. The figure which shows still another functional configuration of the web form input support system in the case of carrying out Example 3. A flowchart showing an example of the processing flow when the web form input support system according to the third embodiment is used. The figure which shows an example of the hardware configuration of the web form input support system which concerns on Example 3. The figure which shows the outline of the system which concerns on the prior art (Patent Document 1). The figure which shows the outline of the system assumed in the prior art (Non-Patent Document 1).

Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings. The mutual relationship between the examples and the claims is as follows. Example 1 mainly relates to claims 1, 6, 7, 8, 9, 10, 11, 12, 18, 19, 20; Example 2 mainly relates to claims 2 and 13, and Example 3 mainly relates to claims 2. The present invention relates to claims 3, 4, 5, 14, 15, 16, and 17. The present invention should not be limited to these examples, and may be implemented in various embodiments without departing from the gist thereof.

<Example 1: Overview>
2A to 2F are diagrams showing an outline of processing of the web form input support system of this embodiment. These figures show a scene in which a user visits the web page of the customer information registration form on the AAA website. FIG. 2A is the top screen of the customer information registration page for free distribution of financial information news. When the "Register" button is pressed here, the screen transitions to the screen on which the web form is displayed (FIG. 2B), and a dialog indicating that chat format input by the automatic dialogue program is possible is displayed. This dialog may be displayed in the center of the screen as shown in the figure, may be displayed as an eye catcher at an arbitrary position on the screen, and the displayed text may be set to any content. If the chat format is selected to "use" here, the dialogue screen is displayed in the pop-up window (0201) as shown in FIG. 2C. In FIG. 2C, the pop-up window is displayed in the display area (0202) of the browser, but the present invention is not limited to this, and the interactive input screen may be displayed in a separate window. The user was first asked for his name (0203) and answered "I'm Taro Suzuki" (0204). The system analyzes this answer string and guesses "Suzuki" as the surname and "Taro" as the first name (verifies with a database such as a personal name dictionary), and presents the last name and first name guess results on the screen shown in Fig. 2D. (0205, 0206) After confirming with the user, data is input in the surname and first name fields (0207, 0208). Next, the screen shown in FIG. 2E asks the gender of the user. In this case, the selection button is displayed (0209) outside the conversation input field (0204) to present selection candidates. Next, on the 2nd floor of Fig. 2, the user is asked for the date of birth and answers in the Japanese calendar (0210). Since the input field (0211) on the web form is described in the Western calendar, the system analyzes the input data, converts "1989" to "1989", and inputs it to the input form. After that, the chat-style question by the automatic dialogue program and the answer by the user were repeated in the same way, and when all the necessary answers were finally obtained, the automatic dialogue program said, "Thank you for answering all the questions. Thank you. When the user confirms that the content is correct, he / she presses the "Register" button (0212) on the browser side and uses the automatic dialogue program or the automatic dialogue program. The program linked with it sends the input form data to the server by communication with the browser.

In the following, the functions and processing flow of the web form input support system of this embodiment and the contents of the hardware will be described in detail. The functional blocks of this system described below can be realized as a combination of hardware and software. Specifically, if a computer is used, the CPU (central processing unit), main memory, bus, or secondary storage device (hardware drive, non-volatile memory, storage media such as CD and DVD, and those media) Controls hardware components such as (reading drive, etc.), input devices used for information input, printing devices and display devices, and other external peripheral devices, as well as interfaces for the external peripheral devices, communication interfaces, and their hardware. This includes driver programs, other application programs, and user interface applications. Then, by the arithmetic processing of the CPU according to the program expanded on the main memory, the data input from the input device or other interface and stored on the memory or hard disk is processed and accumulated, or the above hardware Instructions to control the software are generated. Alternatively, the functional block of this system may be realized by dedicated hardware.

Moreover, this invention can be realized not only as a system but also as a method. Moreover, a part of such an invention can be configured as software. Further, a program used to make a computer execute such software, and a recording medium on which the program is fixed are naturally included in the technical scope of the present invention (as well as throughout the specification).

<Example 1: Functional configuration>
FIG. 3 is a diagram showing an example of the functional configuration of the web form input support system according to the present embodiment. The web form input support system according to this embodiment has a "server" (0301). The "server" (0301) retrieves a "request acquisition unit" (0302) that acquires a request from a terminal and extracts a URL from the acquired request, and a "web page holding unit" (0303) that holds a web page. A "web page acquisition unit" (0304) that acquires a web page based on the URL, a "web page output unit" (0305) that outputs the acquired web page to a terminal via a network, and a terminal. It has a "form input information acquisition unit" (0306) for acquiring the information input to the form, and a "form input information holding unit" (0307) for holding the acquired form input information.

<Example 1: Server>
The "server" (0301) may realize the above configuration in a single housing, or may be realized in a plurality of housings. Further, the processing according to the above configuration may be realized by the calculation of a single CPU (central processing unit), or may be realized by a plurality of CPUs.

FIG. 4 is a diagram showing a configuration of a "web page" among the functional configurations of the web form input support system according to this embodiment. The web form input support system according to this embodiment has "automatic dialogue section" (0403), "dialogue acquisition section" (0404), and "input" as "web pages" (0402) in the "server" (0401). It has a foam portion (0405) and.

<Example 1: Web page>
A "web page" (0402) provides a user interface that enables automatic interaction. Specifically, it will be described in the following configuration requirements, but an input form, an interactive input field, and an area for displaying questions and answers will be provided. It also has a function of processing the input data and inputting it into a predetermined field of the browser. "As a web page" means that the function is described in the source code such as HTML that describes the web page, and that the web page is displayed and is not displayed on the browser, but inside the computer. The purpose is to include all or part of the functional components that operate in. As a functional component, for example, a script that can be interpreted by an interpreter can be mentioned. In this case, the interpreter needs to be built into the browser. In the present specification, the term "web page" is used to display information on a display connected to a computer that is interpreted by a browser and that the browser functions, or to process information that is displayed or not displayed on the display inside the computer. A collection of information composed of markup languages such as HTML. Further, in the specification of the present application, a screen as a man-machine interface displayed on a display connected to a computer in which the browser is functioning by interpreting a collection of information composed of this language by a browser may also be referred to. is there. Interpreted appropriately according to the context.

<Example 1: Automatic dialogue unit: Basic>
The "automatic dialogue unit" (0403) has a function for having an automatic dialogue with the user. Here, "automatic dialogue" refers to a process executed on a computer, such as autonomously asking a user a question and obtaining an answer in order to input appropriate data in an input form on a web page. It does not have to be a fully automatic dialogue with a general-purpose conversation engine using artificial intelligence, but at least a combination of presumed questions and answers to proceed with the dialogue is stored in the storage, and it depends on the user's answer. Anything that can be processed such as selecting the next question, presenting it, and proceeding with the input is sufficient. The functions of this department are realized by a CPU and RAM on a computer, a non-volatile memory, a network I / F, a user I / F such as a keyboard, an automatic dialogue program executed by the CPU, and the like. This automatic interaction function may be configured to be completed on the web page, or may be configured in collaboration with the web page and a chat engine placed on a server connected to the terminal via a network. May be good. Basic functions such as the input space for dialogue displayed on the web page, sending input conversation to the chat server, and displaying the dialogue from the chat server are configured and processed by the script configured on the web page. , The reply to the user's remark can also be configured to be made by the chat engine installed in the chat server. This chat server may be placed in the web page server (invention of the present application), or may be placed separately from the web page server (invention of the present application).
Typical examples of adopting such a configuration are an entity that provides a web page including an input form (customer company) and an entity that provides an algorithm and calculation (chat engine) for automatic dialogue processing (automatic). Another company that provides the dialogue function) is a different case. It is conceivable that the server in charge of automatic dialogue processing will be made into a platform, and the platform will be made available to companies that input input forms. In other words, a large number of companies are configured to use a server that performs automatic interactive processing. When configured in this way, the features of the present invention become even more remarkable. In the present invention, the information obtained as a result of the automatic dialogue is input to the input form of the web screen (web page) displayed on the terminal, and the input result is collected by each web server of the large number of companies. This is because it can be designed as possible. In other words, if the server on which the chat engine is located is configured to collect information obtained as a result of chat and create a database, it becomes necessary to distribute the data to each of the servers of a large number of companies. Such a configuration is complicated, and there is a problem that a large number of companies incur enormous costs because each conventional company needs to modify the information collection and database system. In the present invention, it is possible to make the automatic conversation system widely available to general enterprises while avoiding such a problem.
When handling a plurality of languages, a plurality of chat servers may be prepared for each language. The automatic dialogue may be performed on a text basis, or may be performed on a voice basis such as a speech by mouth or a speech from a speaker. In addition, sign language, Braille, other means of communication, or a combination thereof may be used.

<Example 1: Automatic dialogue unit: Input confirmation means>
The "automatic dialogue unit" (0403) may have "input confirmation means" (not shown) that is input to the input form and confirms that the displayed information is correct. In the input field of the input form, the format of the data to be input is often determined. For example, you are required to enter double-byte characters in the "Name" field. When half-width data is input, it is judged that the data is different from the requested full-width characters, and a dialogue sentence such as "Please enter your name in full-width characters" is output and the data is again in full-width characters. Execute processing such as prompting input. Alternatively, the automatic dialogue unit passes half-width input to the dialogue acquisition unit as full-width input, the dialogue acquisition unit passes half-width input to the input form unit as full-width input, or the input form unit passes half-width input as full-width input to the input form. It may be configured to be input to.

<Example 1: Dialogue acquisition unit>
The "dialogue acquisition unit" (0404) has a function of acquiring a dialogue with a user made by the automatic dialogue unit (0403). Specifically, the dialogue data of the dialogue executed by the automatic dialogue unit (0403) is stored in a predetermined storage area so that it can be input to the input form unit (0405) described later. The functions of this department are realized by a CPU, a RAM for storing dialogue data, a non-volatile memory, and a dialogue acquisition program executed by the CPU. The dialogue acquisition unit may consist of a script placed on the web page. For example, Javascript® can be mentioned.

<Example 1: Input form>
The "input form" is an information input field displayed on the display of the terminal used by the user. The type of information to be entered may or may not be specified. The specified case is often used when the purpose is to acquire the formal attributes of the user by using the input form. Specifically, the user's name, address, age, telephone number, email address, credit card number, security code of the credit card, family structure, hobbies, fields of interest (shopping, economic information, scientific information) , Entertainment information, political information, etc.). On the other hand, the type of information to be input may not be specified. The most typical such cases are open-ended questions and consultations. In particular, the content of the question is not limited, and the text is freely entered in the input form, the question is analyzed by the computer, and the answer is given. In this case, the computer automatically interacts until the purpose of the question is clarified to clarify the purpose, and when it is clarified, the database is searched and the answer is output. Further, as a format for freely inputting to the input form, for example, there is a case where a free dialogue with the other party is performed by inputting to the input form. Artificial intelligence speakers are generally becoming widespread, but they are text versions of them. The difference from the artificial intelligence speaker is that in the system of the present invention, the user's remarks are recorded and retained in a predetermined classification. By keeping records, it becomes possible to analyze the nature and personality of the user, and each time the dialogue is repeated, the dialogue between the user and artificial intelligence becomes smooth. In addition, by systematically creating a database of this dialogue, it is possible to form big data for a huge number of people. Then, it can be configured to send information to people based on the big data.

<Example 1: Input form section>
The "input form unit" (0405) has a function of inputting and showing information in the input form on the web page based on the dialogue acquired by the dialogue acquisition unit (0404). Specifically, the dialogue acquisition unit (0404) accesses the dialogue data stored in the storage area and executes a process of embedding the data in a predetermined field of the input form. As a desirable aspect according to the present invention, an aspect of executing a process of converting the value of the HTML element in the input form displayed by the browser into the acquired dialogue data described by Javascript (registered trademark) or the like is given as an example. Be done. The functions of this department are realized by a CPU, RAM, non-volatile memory, etc., an HTML file in which a browser program and an input form are described, an input program called from this file, and the like.

<Example 1: Input form unit: Effect peculiar to the present invention>
In the conventional automatic form input processing, the chat program itself communicates with the server without the intervention of a browser program after the dialogue is acquired by the interactive interface provided by the chat program or the like. Therefore, it is necessary to design a chat program and a communication program for acquiring dialogue data on the server side each time according to the specifications of the DB on the server side. In the present invention, the input dialogue data is set as the value in the HTML element on which the input form is displayed, and the process of sending the data to the server is entrusted to the browser. As a result, even if a chat program is introduced on the server side, there is no need for new repairs, and the cost and labor at the time of introduction can be minimized.

<Example 1: Input form part: Source code example>
FIG. 6 is an outline of a source code for showing the operation of the input form unit (0605) in the web form input support system of this embodiment. As shown in this figure, the web page form. The html is provided with fields (0601, 0602) for entering the surname and first name. Further, as a link, an automatic dialogue program (0603) corresponding to the automatic dialogue unit (0601), a dialogue acquisition program (0604) corresponding to the dialogue acquisition unit (0604), and an input program (0605) corresponding to the input form unit (0605). There is a link to, which will be loaded when you load this web page. Here, it is assumed that the dialogue acquisition program of the dialogue acquisition unit (0604) acquires the dialogue data from the automatic dialogue program and stores it in the variable e. The input program put_value. The function set_value in js is called, and the process (0606) of acquiring the value of e stored in the storage area and using it as the value of the Web form element is executed. As a result, all or part of the dialogue data acquired by the automatic dialogue unit (0601) is passed to the browser.

<Example 1: Input form unit: Input information generation means>
The "input form unit" (0405) may have "input information generating means" (not shown) that analyzes the dialogue and generates information to be input in the input form. Since the dialogue performed by the "automatic dialogue unit" (0403) is based on a conversational sentence in natural language, it may not be used as it is as the data required by the input form. For example, if the automatic dialogue department (0403) asks the user "Where do you live?" And the user answers "I live in Hachioji City, the western end of Tokyo." The information is the proper nouns "Tokyo" and "Hachioji City", and the other parts are not appropriate as the data to be entered in the input form. Therefore, a process for extracting necessary information is required. In the above example, morphological analysis of the user's response sentence reveals that "Tokyo" and "Hachioji City" are proper nouns (place names). Then, it is understood that these are the information to be entered in the "address" field of the input form, and the words "Tokyo" and "Hachioji city" can be entered in this field.

<Example 1: Information change unit: Change of information already entered in the input form>
Further, in the web form input support system of this embodiment, information has already been input to the server as a web page based on the dialogue acquired by the dialogue acquisition unit (0404) from the dialogue performed by the automatic dialogue unit. It may have an "information change unit" (not shown) for changing the information of the input form. For example, if you have already completed the input but want to correct only some items, the information change unit performs the change process. Specifically, the automatic dialogue unit (0603) accepts only the item name (address, telephone number, etc.) of the information to be changed / corrected and the changed information by the automatic dialogue. Next, the process of setting the data of the received information as the value of the element of the web form to be changed is executed. This makes it possible to change the information already entered on the input form. The functions of this department are realized by the CPU and RAM on the computer, the network I / F, the user I / F such as a keyboard, and the information change program executed by the CPU. Triggers for such corrections cause mutual inconsistencies in the information entered in the input form, or as a result of the chat engine etc. confirming what was once entered in the input form via the automatic dialogue part, different inconsistent answers are obtained. It is corrected by the information obtained by the automatic dialogue when it is done or done. Therefore, for example, the chat server located on the web server holds the condition for starting the dialogue for making such a modification, and when the input information matches the condition, the modified chat program is started. Can be configured to: The inconsistency of the entered information is, for example, when there is a discrepancy between the address entered in the input form and the area code of the home phone number you are trying to enter in the input form, when you are entering the family structure. If the surname of the person is different from the surname of the person who is still raising a child, the family structure is entered, but the number of family members and the number of people applying for the surname, etc. are different. Also, if you enter credit card information, but the credit card cannot be authenticated, or if the selected type of credit card and the credit card number do not match, the correction chat program is started as a conflict. It is preferable to configure it so as to enter the correction process.

<Example 1: Input information acquisition unit>
Furthermore, the server (1201) may have an "input information acquisition unit" (not shown) that acquires the information input in the input form. This department corresponds to the data collection program in FIGS. 1A to 1C. By having the input information acquisition unit, it is possible to process the data in order to store the value of the element of the form sent from the browser to the web server in the DB or the like. Further, it may have a function as an interface to the DB, and by changing this input information acquisition unit, it is possible to replace it with a DB or the like different from the DB currently used.

<Example 1: Other examples The dialogue acquisition unit is not on the web page, the input form is rewritten on the web page server, and the web page server updates the web page displayed on the terminal>
Further, the web form input support system of this embodiment is a server for allowing a user who uses a terminal to input information, and as a web page, an automatic dialogue unit for automatic dialogue with the user and an automatic dialogue. Based on the dialogue acquisition section that provides a web page with an input form section for showing the user's dialogue made in the section and acquires the dialogue with the user made in the automatic dialogue section, and the acquired dialogue. It may be configured to provide a web page in which information is entered in an input form. That is, as shown in FIG. 5B, the dialogue acquisition unit may be arranged on another server or the like outside the web page. That is, the automatic dialogue unit configured on the terminal interacts with the chat server, and the content of the dialogue is acquired by the dialogue acquisition unit in the chat server or the web server (invention of the present application), and the acquired dialogue is performed. Information to be input to the input form is extracted from the contents and output to the web server (invention of the present application). The output information to be input is entered in an empty input form such as a copy of the web page provided to the terminal by the web page editorial department. A new web page containing the information entered in the input form is overwritten to the URL provided to the terminal and has a form with the information to enter an empty input form. It will be newly provided to the terminal as a page. When the provided web page is configured to be reloaded at predetermined time intervals, the browser of the terminal computer reloads according to the reload processing request included in the web page, and the web page held on the terminal is reloaded. Is refreshed and the empty input form is replaced with a web page having an input form filled with information, and the terminal user can check the input form reflecting the contents of the automatic dialogue from the display. Alternatively, a browser or the like is configured so that the computer of the terminal allows the overwriting of the web page from the web server (invention of the present application), and the web page is held in the terminal by transmission from the web server (invention of the present application) to the terminal. The web page may be configured to be overwritten. In the case of such a configuration, the information input to the input form can be observed at any time by the chat server or the web server (invention of the present application), so that the necessary processing is executed before the input to the input form is completely completed. It becomes possible. For example, if the information entered in the input form is for the online sales product type, the inventory of the entered product can be checked before the input in the input form is completed, and in the case of insufficient stock, etc. Can be configured to immediately enter the information in the input form and send it to the terminal. Therefore, since such a warning can be displayed on the input screen before the terminal user finishes inputting many products, it is not necessary to purchase the product without the missing product (pairing product: for example, sukiyaki). It is possible to reduce the trouble of inputting information such as meat and sukiyaki sauce, yakisoba noodles, and yakisoba sauce.

<Example 1: Process flow>
FIG. 7 is a flowchart showing an example of the processing flow on the server side of the web form input support system according to this embodiment. First, it is determined whether or not there is access from the terminal (step S0701). If there is an access, the web page is transmitted (step S0702). The web page contains an automatic dialogue program, a dialogue acquisition program, and an input form configuration program, which are transmitted. Next, it is determined whether or not to start the dialogue (step S0703), and if it is determined to start, the dialogue is executed by the dialogue engine (step S0704). Next, it is determined whether or not the input form information has been acquired (step S0705). When it is acquired, the process of writing in the input form is executed (step S0706). Next, it is determined whether or not all the input forms have been filled in (step S0707). When it is determined that the input of all the input forms is completed, it is determined whether or not the submit button has been pressed (step S0708). Next, the information in the input form is received (step S0709). Finally, it is determined whether or not it is finished (step S0710), and when it is judged to be finished, all the processes are completed.

<Example 1: Hardware configuration>
FIG. 8 is a diagram showing an example of a server-side configuration in the hardware configuration of the web form input support system according to this embodiment. Hereinafter, it will be described with reference to this figure. As shown in this figure, the server includes a "CPU (central processing unit)" (0801) that performs various arithmetic processes, a "nonvolatile memory" (0802) such as a hard disk drive, and a "RAM" (0803). ing. It also has a "network I / F" (0804) for connecting to the Internet. Then, they are connected to each other by a data communication path such as a "system bus" (0805) to transmit / receive and process information.

Further, the "RAM" (0803) provides a work area which is also a work area of the program at the same time as reading the program to be executed by the "CPU" (0801) in order to execute the program. In addition, a plurality of addresses are assigned to each of the "RAM" (0803), and the program executed by the "CPU" (0801) exchanges data with each other by specifying and accessing the addresses. , It is possible to perform processing (similarly throughout the specification).

First, in the server, 1. The web server program is running on the CPU (0801). When a web page request from a terminal is received via the network I / F (0804), the web page already held in the non-volatile memory (0802) is among the web pages waiting in the main memory. The web page including the input form HTML part, the automatic dialogue script part, and the dialogue acquisition script part is acquired from the RAM (0803) and transmitted to the terminal via the network I / F (0804). A web page is acquired and interpreted by a browser on a terminal, and an automatic dialogue unit, a dialogue acquisition unit, and an input form unit are configured on a computer in which the browser is functioning. Each part configured here does not necessarily have to be a standard loan, and may be configured to function by being supported by a support function built on a web server or the like. Therefore, by following the link on the web page, 2. The support function of the automatic dialogue program is requested, and the server may transmit the support information or the program to the terminal via the network I / F (0804). When the program is executed on the terminal and dialogue data is input by automatic dialogue, 3. The dialogue acquisition support program may be requested from the terminal, and the support program and information for support may be transmitted via the network I / F (0804). The program is executed on the terminal, 2. 2. Acquire the dialogue data received by the automatic dialogue program and temporarily held in the RAM (0803). It is stored in the area on the RAM (0803) reserved for setting as the value of the input form element in the input form HTML. When the input is completed, the value of the input form element is transmitted by the browser, the server receives it in the network I / F (0804), and stores the value in the RAM (0803) or the non-volatile memory (0802).

<Example 2: Overview>
The second embodiment is based on the first embodiment, and the web form input support system is characterized by having a terminal connected to a server by a network. A web browser is executed on the terminal, and when the web browser reads the web page, the web information is displayed and the script program linked from the web page is executed. In this embodiment, a characteristic terminal configuration will be described. Since the other configurations are the same as those described in the first embodiment, the description thereof will be omitted.

<Example 2: Functional configuration>
FIG. 9 is a diagram showing a functional configuration of the web form input support system according to the present embodiment. The web form input support system according to this embodiment includes an "automatic dialogue unit" (0903) and a "dialogue acquisition unit" (0904) as "web pages" (0902) transmitted from the "server" (0901). , "Input form unit" (0905). Since these configuration requirements have already been explained above, the description thereof will be omitted. The web form input support system of this embodiment newly has a "terminal" (0906) and a "viewing and viewing unit" (0907).

<Example 2: Terminal>
The "terminal" (0906) has a "viewing / viewing unit" (0907) for viewing / viewing a "web page" (0902). The "viewing and viewing unit" (0907) reads a "web page" (0902), displays web information such as an input form, executes a script program described in the web page, and reads it by a link. As a result, the automatic dialogue program, dialogue acquisition program, and the like are called from the "server" (0901) and executed, and the browser program and the like are included. The functions of this unit are realized by a CPU, RAM, a viewing / viewing program (including a browser program) called on the RAM and executed by the CPU, a network I / F, and a user I / F such as a keyboard or mouse.

<Example 2: Process flow>
FIG. 10 is a flowchart showing an example of the processing flow on the terminal side of the web form input support system according to this embodiment. First, the web page is acquired and displayed on the browser in response to the request from the browser executed on the terminal (step S1001). Next, the automatic dialogue program is called from the code or the like described on the web page and started (step S1002). The program outputs a question to the user for inputting in the input form (step S1003). Then, the answer to the question is accepted (step S1004). The received answer information is input in the input form (step S1005). When it is determined that the input to all the predetermined items is completed (step S1006), the information entered in each field in the form is transmitted by the browser (step S1007). When it is determined that there is an item that has not been input (step S1006), the process returns to the process of outputting the question again (step S1003).

<Example 2: Hardware configuration>
FIG. 11 is a diagram showing an example of the configuration on the terminal side in the hardware configuration of the web form input support system according to this embodiment. Hereinafter, it will be described with reference to this figure. As shown in this figure, the terminal includes a "CPU (central processing unit)" (1111) that performs various arithmetic processes, a "nonvolatile memory" (1112) such as a hard disk drive, and a "RAM" (1113). ing. It also includes a "network I / F" (1114) for connecting to the Internet, a "user I / F" (1116) for a keyboard, mouse, display, and the like. Then, they are connected to each other by a data communication path such as a "system bus" (1115) to transmit / receive and process information.

First, 5. The browser program is running on the CPU (1111). 3. Send a web page request to the server via the network I / F (1114) and respond to the request. Receive a web page containing the input form HTML. 4. Input form HTML is 5. Loaded into the browser program. 4. In the web page by the browser. When the input form HTML is displayed, follow the link on the web page. Automatic dialogue program and 3. A dialogue acquisition program is requested, and the program is acquired from the server via the network I / F (1114). 2. 2. When the dialogue data d by the automatic dialogue is input by the processing of the automatic dialogue program, 3. 4. The dialogue acquisition program goes into the execution state and acquires the input dialogue data. It is set as the value e of the input form element in the input form HTML. When the input is completed 5. The value of the input form element e is transmitted by the browser program via the network I / F (1114).

<Example 3: Overview>
The web form input support system of this embodiment is composed of a server and a terminal, has an automatic dialogue unit, a dialogue acquisition unit, and an input form unit on the terminal side, and has a function of configuring each on the server side. , Has a dialogue acquisition unit configuration unit and an input form unit configuration unit. Here, the term "configure" refers to a process for configuring each function of automatic dialogue, dialogue acquisition, and input form to fully function. In other words, the web page sent from the web server may be configured to completely satisfy these three functions, or information that is missing or missing other than the information contained in the sent web page may be missing. It is also possible to supplement the program being executed from the server side so that the three functions on the terminal can be fully exhibited. In this embodiment, the latter will be described.

<Example 3: Functional configuration 1>
The functional configuration 1 of the third embodiment is based on the first embodiment or the second embodiment, and the automatic dialogue unit configured on the web page is configured on the web page server (invention of the present application) or another server. It is characterized in that the processing is realized with the support of the department components. In this embodiment, the configuration of the automatic dialogue configuration unit on the server, which is a feature, will be described. Since the other configurations are the same as those described in the first or second embodiment, the description thereof will be omitted.

FIG. 12A is a diagram showing a functional configuration of the web form input support system according to this embodiment. The web form input support system according to this embodiment is an "automatic dialogue unit" as a "web page" (1202) transmitted from the "server" (1201), the "terminal" (1206), and the "server" (1201). (1203), a "dialogue acquisition unit" (1204), and an "input form unit" (1205). Since these configuration requirements have already been explained above, the description thereof will be omitted. The web form input support system of this embodiment has a new "automatic dialogue unit component" (1208) on the "server" (1201).

<Example 3: Functional configuration 1: Automatic dialogue unit configuration unit>
The "automatic dialogue unit component" (1208) has a function for configuring the automatic dialogue unit (1203) on the terminal (1206). That is, the automatic dialogue unit component functions so that the automatic dialogue unit realizes the processing on the terminal. Specifically, it stores scripts, programs, data used by these, etc. that realize automatic dialogue, and is a support function for configuring the automatic dialogue unit on the terminal side by transmitting it via the network in response to the request of the terminal. I will provide a. The functions of this department are realized by the CPU, RAM, non-volatile memory, network I / F, web server program, etc. of the server.

With this configuration, the terminal side and the server side can communicate with each other to execute an automatic dialogue with the user on the terminal. Specifically, by providing components that require large system resources such as a parsing engine for interpreting conversational sentences and a dictionary DB in this department located on the server side, dialogue can be executed at a sufficient operating speed. It is possible to do.

<Example 3: Functional configuration 2>
The functional configuration 2 of the third embodiment is based on the functional configuration 1 of the first embodiment, the second embodiment, or the third embodiment, and the dialogue acquisition unit configuration unit configured on the web page is a web page server (invention of the present application). ) Or, it is characterized in that the processing is realized with the support of the dialogue acquisition unit component configured on another server. In this embodiment, the configuration of the dialogue acquisition unit configuration unit on the server, which is a feature, will be described. Other configurations are the same as those described in the functional configuration 1 of the first embodiment, the second embodiment, or the third embodiment, and thus the description thereof will be omitted.

<Example 3: Functional configuration 2: Dialogue acquisition unit configuration unit>
The web form input support system according to this embodiment may have a "dialogue acquisition unit component" (1209) as shown in FIG. 12B. The "dialogue acquisition unit configuration unit" (1209) has a function for configuring the dialogue acquisition unit (1204) on the terminal (1206). Specifically, like the automatic dialogue unit component (1208), it stores scripts, programs, data used by these, etc. that realize dialogue acquisition, and transmits them via the network in response to a terminal request for dialogue. It provides a support function for configuring the acquisition unit on the terminal side. The functions of this department are realized by the CPU, RAM, non-volatile memory, network I / F, web server program, etc. of the server.

<Example 3: Functional configuration 2: Effect when automatic dialogue is performed by voice or the like>
When the automatic dialogue is performed by voice, etc., it may be necessary to convert the user's voice uttered by the automatic dialogue into information that can be easily handled by a computer such as text, and such advanced functions are provided. It may be difficult to realize it only on the terminal, and it is possible to realize by this function that the web server side is configured to support a part of the processing.

<Example 3: Functional configuration 3>
The functional configuration 3 of the third embodiment is based on the functional configuration 1 of the first embodiment, the second embodiment, the third embodiment, or the functional configuration 2 of the third embodiment, and is an input form configured on the web page. It is characterized in that the part component realizes the processing with the support of the web page server (invention of the present application) or the input form part component configured on another server. In this embodiment, the configuration of the input form unit configuration unit on the server, which is a feature, will be described. Other configurations are the same as those described in the functional configuration 1 of the first, second, and third embodiments, or the functional configuration 2 of the third embodiment, and thus the description thereof will be omitted.

<Example 3: Functional configuration 3: Input form unit configuration unit>
As shown in FIG. 12C, the web form input support system according to this embodiment may have an "input form unit constituent unit" (1210). The "input form unit configuration unit" (1210) has a support function for configuring the input form unit (1205) on the terminal (1206). Specifically, like the automatic dialogue unit configuration unit (1208) and the dialogue acquisition unit configuration unit (1209), it stores scripts, programs, data used by them, etc. that realize the input form, and can be used for terminal requests. It provides a support function for configuring the dialogue acquisition unit on the terminal side by transmitting via the response network. The functions of this department are realized by the CPU, RAM, non-volatile memory, network I / F, web server program, etc. of the server.

<Example 3: Functional configuration 1, functional configuration 2, functional configuration 3: processing flow>
FIG. 13 is a flowchart showing an example of the processing flow when the web form input support system according to this embodiment is used. These supplement the automatic dialogue step, the dialogue acquisition step, and the input form step in the operation processing of the computer of the first embodiment or the second embodiment, respectively. That is, a web page is transmitted from the web page server (invention of the present application), interpreted by the browser of the terminal, a web page including a predetermined input form field is displayed on the display of the terminal, and information is input to the input form. When each operation of automatic dialogue, dialogue acquisition, and input form information input is performed on the computer, it is used to supplement the processing on the computer which is the terminal.
As an example, as shown in this figure, first, a web page is transmitted on the server side (step S1301). When the web page is sent, the input form, the automatic dialogue program, and the dialogue acquisition program are sent from the server side to the terminal side. Next, these are received on the terminal side (step S1302). Next, on the terminal side, the web page includes an automatic dialogue program and a dialogue acquisition program, each of which is transmitted from the server to the terminal and executed (step S1303). It should be noted that this step may be decomposed into an operation method of a computer having an automatic dialogue unit configuration step (step S1303a), a dialogue acquisition unit configuration step (step S1303b), and an input form unit configuration step (step S1303c) independently. it can. Further, it is also possible to configure a step (step S1303d) composed of any two combinations of these three operation methods, and further an operation step (step S1303e) including all three operation methods.
Here, on the server side, the input form unit configuration program, the automatic dialogue unit configuration program, and the dialogue acquisition unit configuration program are started, and the automatic dialogue program, the dialogue acquisition program, and the input form are automatically linked, respectively. The dialogue process, the dialogue acquisition process, and the input process to the input form are executed (step S1304). In the input process to the input form, the process of incorporating the dialogue data into the input form and transmitting it to the server (step S1305) is executed. The server receives this (step S1306), and the server stores the dialogue data in the storage (step S1307).

<Example 3: Functional configuration 3: Hardware configuration>
FIG. 14 is a diagram showing an example of the hardware configuration of the web form input support system according to this embodiment. Hereinafter, it will be described with reference to this figure. As shown in this figure, the server includes a "CPU (central processing unit)" (1401) that performs various arithmetic processes, a "nonvolatile memory" (1402) such as a hard disk drive, and a "RAM" (1403). ing. It also has a "network I / F" (1404) for connecting to the Internet. Then, they are connected to each other by a data communication path such as a "system bus" (1405) to transmit / receive and process information. The terminal includes a "CPU (central processing unit)" (1411) that performs various arithmetic processes, a "nonvolatile memory" (1412) such as a hard disk drive, and a "RAM" (1413). It also includes a "network I / F" (1414) for connecting to the Internet, a "user I / F" (1416) for a keyboard, mouse, display, and the like. Then, they are connected to each other by a data communication path such as a "system bus" (1415) to transmit / receive and process information.

On the server, 1. The web server program is running on the CPU (1401). When a web page request from a terminal is received via the network I / F (1404), the web page stored in the RAM (1403) is selected as the web page 4. A web page containing the input form HTML is expanded on the RAM (1403) and transmitted to the terminal via the network I / F (1404). 4. In the web page on the terminal. 4. The input form HTML has already been executed by the CPU (1411). When it is read and displayed in the browser program, the link described in the HTML will be used to 2. Automatic dialogue program and 3. The dialogue acquisition program is acquired via the network I / F (1404). Next, these programs are executed on the CPU (1411) of the terminal, and the server side responds accordingly. Automatic dialogue part configuration program, 6. Dialogue acquisition unit configuration program, 7. The input form part configuration program starts. First, 2. Automatic dialogue program and 5. Dialogue data is acquired by automatic dialogue in cooperation with the automatic dialogue unit configuration program, and is stored as dialogue data d in the RAM (1403). At this time, if necessary, the dialogue processing is advanced in cooperation with each other by communicating between the terminal and the server via the network I / F (1414, 1404). Next, 3. Dialogue acquisition program and 6. Dialogue data d can be obtained by linking with the dialogue acquisition unit configuration program. It is stored in the RAM (1403) as a value e to be input to an element in the input form HTML. Next 7. With the support of the input form part configuration program, 4. In the area on the RAM (1403) reserved for setting as the value of the input form element in the input form HTML, e. Store the value of the element. When the input is completed 5. The value e of the input form element is transmitted by the browser program, the server receives it on the network I / F (1404), and stores the value e in the RAM (1403) or the non-volatile memory (1402).

In this figure, it is shown that the automatic dialogue unit configuration program, the dialogue acquisition unit configuration program, and the input form unit configuration program are all available on the server, but all three programs must be available on the server at the same time. Needless to say, there may be a case where only one of these three programs is placed on the server, and a case where any two of the three programs are placed on the server.

0401: Server 0402: Web page 0403: Automatic dialogue section 0404: Dialogue acquisition section 0405: Input form section

Claims (20)

1. It is a server for letting users who use terminals enter information.
   As a web page
   An automatic dialogue unit for automatic dialogue with users,
   The dialogue acquisition section that acquires the dialogue with the user made in the automatic dialogue section,
   The input form part that inputs and shows information in the input form on the web page based on the dialogue acquired by the dialogue acquisition part,
   A web form input support system that includes a server that provides a web page with.
2. The web form input support system according to claim 1, further comprising a terminal having a viewing / viewing unit for viewing / viewing the web page.
3. The server
   The web form input support system according to claim 1 or 2, further comprising an automatic dialogue unit configuration unit for configuring the automatic dialogue unit on a terminal.
4. The server
   The web form input support system according to any one of claims 1 to 3, further comprising a dialogue acquisition unit configuration unit for configuring the dialogue acquisition unit on a terminal.
5. The server
   The web form input support system according to any one of claims 1 to 4, further comprising an input form unit component for configuring the input form unit on a terminal.
6. The web form input support system according to any one of claims 1 to 5, wherein the server further has an input information acquisition unit that acquires information input in the input form.
7. The web form input support system according to any one of claims 1 to 6, wherein the input form unit has an input information generating means for analyzing a dialogue and generating information to be input to the input form.
8. The server
   As a web page
   Any one of claims 1 to 7 that provides a web page having an information changing section that changes information in an input form for which information has already been entered on the web page based on the dialogue acquired by the dialogue acquisition section. Web form input support system described in 1.
9. The web form input support system according to any one of claims 1 to 8, wherein the automatic dialogue unit has an input confirmation means for confirming whether or not the displayed information is input in the input form.
10. It is a method of operating the server to let the user who uses the terminal input information.
    As a web page
    Automatic dialogue steps for automatic dialogue with users,
    The dialogue acquisition step to acquire the dialogue with the user made in the automatic dialogue part,
    An input form input step that inputs and shows information in an input form on a web page based on the dialogue acquired by the dialogue acquisition unit,
    How to operate a web form input support system, including how to operate a server that provides a web page consisting of.
11. It is a server operation program for letting users who use terminals enter information.
    As a web page
    Automatic dialogue steps for automatic dialogue with users,
    The dialogue acquisition step to acquire the dialogue with the user made in the automatic dialogue part,
    An input form input step that inputs and shows information in an input form on a web page based on the dialogue acquired by the dialogue acquisition unit,
    An operation program of a web form input support system including an operation program of a server that provides a web page consisting of.
12. It is a server for letting users who use terminals enter information.
    As a web page
    An automatic dialogue unit for automatic dialogue with users,
    An input form part to show the user's dialogue made in the automatic dialogue part, and
    Providing a web page with
    It has a dialogue acquisition unit that acquires dialogue with users made in the automatic dialogue unit, and also has a dialogue acquisition unit.
    A web page input support system that includes a server that provides a web page for which information is entered in an input form based on the acquired dialogue.
13. The web form input support system according to claim 12, further comprising a terminal having a viewing / viewing unit for viewing / viewing the web page.
14. The server
    The web form input support system according to claim 12 or 13, further comprising an automatic dialogue unit component for configuring the automatic dialogue unit on a terminal.
15. The server
    The web form input support system according to any one of claims 12 to 14, further comprising a dialogue acquisition unit configuration unit for configuring the dialogue acquisition unit on a terminal.
16. The server
    The web form input support system according to any one of claims 12 to 15, further comprising an input form unit component unit for configuring the input form unit on a terminal.
17. The web form input support system according to any one of claims 12 to 16, wherein the server further includes an input information acquisition unit that acquires information input in the input form.
18. The web form input support system according to any one of claims 12 to 17, wherein the input form unit has an input information generating means for analyzing the dialogue and generating information to be input to the input form.
19. The server
    As a web page
    Any of claims 12 to 18 that provides a web page having an information changing section that changes information in an input form for which information has already been entered on the web page based on the dialogue acquired by the dialogue acquisition section. Web form input support system described in 1.
20. The web form input support system according to any one of claims 12 to 19, wherein the automatic dialogue unit has an input confirmation means for confirming whether the information displayed in the input form is incorrect.

Images