WO2020137897A1 - Service provision system, control device, and service provision method - Google Patents

Abstract

If a request for maintenance of a vehicle (1) is made to a service provider, a service provision system (25) delivers key information (Dk) different from that delivered to a user terminal (6a) to a service provider terminal (6b), thereby carrying out a service enabling even the service provider to drive the vehicle (1). While the vehicle (1) is in the possession of the service provider, a storage processing unit (32) of a travel management server (28a) collects vehicle information (Dt1) from the vehicle (1), collects maintenance information (Dt2) from a store terminal (27), and stores both in a storage device (32a) for management thereof.

Description

Service providing system, control device, and service providing method

The present disclosure relates to a service providing system, a control device, and a service providing method for providing a service related to an operation target to a user.

A vehicle, which is an example of an operation target, receives regular maintenance services, for example, at the time of vehicle inspection. Generally, in this type of maintenance service, a user goes to a store such as a dealer and hands the vehicle and a key to a service provider to receive the vehicle maintenance. After the maintenance work, the user returns the vehicle and the key and goes on a return trip. Japanese Patent Application Publication No. 2015-210638 discloses a technique of managing a maintenance work process on a computer to improve efficiency.

When a maintenance service is requested, there is a possibility that the vehicle will be used unexpectedly by the user and beyond the user's eyes.

Therefore, it is required to reduce the possibility that an operation target that is not expected by the user will be used.

One aspect for responding to the above request is that when authentication via short-range wireless communication is established between the authentication device connected to the operation target and the mobile terminal that has acquired the key information necessary for the authentication, A service providing system in which the operation of the operation target is allowed,
A first distribution unit that distributes first key information as the key information to a mobile terminal possessed by the user to be operated,
A second delivery unit that delivers second key information including information different from the first key information as the key information to a mobile terminal owned by another user different from the user,
When the operation target is operated on the portable terminal owned by the other user, a transmission unit that transmits state information indicating the state of the operation target to an external device,
Is equipped with.

One mode for responding to the above request is a control device that permits the operation of the operation target when the authentication via the short-range wireless communication is established with the mobile terminal that has acquired the key information necessary for the authentication. There
The operation is performed when the operation target is operated by the mobile terminal that has acquired, as the key information, second key information including information different from the first key information distributed to the mobile terminal owned by the operation target user. A transmission unit that transmits state information indicating the state of the target to an external device is provided.

One aspect for responding to the above request is that when authentication via short-range wireless communication is established between the authentication device connected to the operation target and the mobile terminal that has acquired the key information necessary for the authentication, A service providing method in which the operation of the operation target is allowed,
Distributing first key information as the key information to a mobile terminal possessed by the user to be operated,
Distributing second key information including information different from the first key information as the key information to a mobile terminal owned by another user different from the user,
When the operation target is operated on the mobile terminal owned by the other user, a step of transmitting state information indicating a state of the operation target from the operation target to an external device,
Is equipped with.

With the configuration according to each of the above aspects, the user can confirm the status information indicating the status while the operation target is being provided with the service in a place where the user cannot see. Therefore, it is possible to reduce the possibility that an operation target that is not expected by the user will be used.

1 illustrates a configuration of an electronic key system and an authentication system according to an embodiment. The flow of authentication of the key information registered in the mobile terminal is illustrated. The flow when operating a vehicle with a portable terminal is illustrated. The structure of a service provision system is illustrated. The flow of an on-site car maintenance service is illustrated. 6 illustrates a continuation of the flow of FIG. The procedure from the user terminal requesting the key information issuance to locking the vehicle door is illustrated. The other procedure from requesting key information issuance at the user terminal to locking the vehicle door is illustrated.

A service providing system, a control device, and a service providing method according to an embodiment will be described in detail with reference to the accompanying drawings.

As illustrated in FIG. 1, the vehicle 1 includes an electronic key system 4 that permits or executes the operation of the in-vehicle device 3 through wireless ID verification with the electronic key 2. The electronic key system 4 is preferably a smart collation system that executes ID collation (smart collation) by short-range wireless communication triggered by communication from the vehicle 1. The vehicle-mounted device 3 includes, for example, a door lock device that opens and closes a vehicle door, an engine of the vehicle 1, and the like.

The electronic key system 4 includes a system device 5 that operates the electronic key system 4 in the vehicle 1. An electronic key ID and a key unique key used in smart verification are registered in the electronic key 2 and the system device 5. The electronic key 2 and the system device 5 perform smart collation by bidirectional communication in which radio waves are transmitted and received to perform communication. The smart collation executes, for example, electronic key ID collation for confirming whether the electronic key ID is correct, challenge response authentication using a key unique key, or the like. Radio waves in the LF (Low Frequency) band are used for transmitting radio waves from the system unit 5 to the electronic key 2, and radio waves in the UHF (Ultra High Frequency) band are used for transmitting radio waves from the electronic key 2 to the system unit 5. ing.

When smart communication (outdoor smart communication) is executed with the electronic key 2 located outdoors, the system device 5 permits or executes locking/unlocking of the vehicle door if smart verification (outdoor smart verification) is established. To do. As a result, if the vehicle exterior door handle is touch-operated, the vehicle door is unlocked, and if the lock button of the vehicle exterior door handle is operated, the vehicle door is locked. When smart communication (indoor smart communication) is executed with the electronic key 2 located indoors, the system device 5 permits the transition operation of the vehicle power supply if the smart verification (indoor smart verification) is established. As a result, the engine starts when the engine switch on the driver's seat is pushed while the brake pedal is being depressed.

The vehicle 1 has a mobile terminal 6 in which the key information Dk is registered through network communication, and a wireless authentication function (authentication system 7) that permits or executes the operation of the in-vehicle device 3 through authentication through short-range wireless communication. .. The authentication system 7 registers the encrypted key information Dk in the mobile terminal 6 from the outside (the information processing device 8 in this example), for example. The authentication system 7 authenticates the key information Dk through short-range wireless communication with the authentication device 9 mounted on the vehicle 1, and sets the authentication result as a condition for determining whether or not the vehicle 1 can be operated. The mobile terminal 6 is preferably a high-performance mobile phone, for example.

The information processing device 8 provides the mobile terminal 6 (hereinafter, referred to as a user terminal 6a) owned by the user of the vehicle 1 with the first key information (hereinafter, referred to as the first key information Dk1) that is one of the key information Dk. The first distribution unit 22 that distributes (see below) is provided. When the first distribution unit 22 receives a distribution request for the first key information Dk1 from the user terminal 6a, the first distribution unit 22 distributes the first key information Dk1 to the user terminal 6a via network communication.

When the key information Dk is given to the user terminal 6a used by the owner of the vehicle 1, it is preferable that the key information Dk is the first key information Dk1 of the positioning of the owner key that does not include restrictions on the operation of the vehicle 1. When the key information Dk is given to the mobile terminal 6 (hereinafter referred to as the service provider terminal 6b) used by another person (service provider, family member, etc.) who is not the owner of the vehicle 1, the operation of the vehicle 1 is restricted. Is preferably key information for positioning a one-time key (one-time password) (hereinafter, referred to as second key information Dk2). In the case of this example, the different information is the information that the use is permitted only once, and includes the element of the use time limitation.

The mobile terminal 6 includes a terminal control unit 10 that controls the operation of the mobile terminal 6, a network communication module 11 that performs network communication in the mobile terminal 6, and a short-range wireless module 12 that performs short-range wireless communication in the mobile terminal 6. And a memory 13 capable of writing and rewriting data. When the mobile terminal 6 acquires the key information Dk from the information processing device 8 through the network communication, the mobile terminal 6 writes the key information Dk in the memory 13 and stores it. The short-distance wireless communication is preferably Bluetooth (registered trademark), for example.

The mobile terminal 6 includes a user interface application 14 that manages the operation of the authentication system 7 in the mobile terminal 6. The user interface application 14 is registered in the terminal control unit 10 by being downloaded from the information processing device 8, for example. The user interface application 14 has various functions such as a procedure for using the vehicle with the mobile terminal 6 (a setting procedure for enabling the vehicle to be operated with the mobile terminal 6), a locking/unlocking operation for the vehicle door, and an engine starting operation for the vehicle 1. The process of is executed.

The authentication device 9 includes a controller 15 that controls the operation of the authentication device 9, a smart communication block 16 that performs smart communication in the authentication device 9, a short-range wireless module 17 that performs short-range wireless communication in the authentication device 9, and data writing. A rewritable memory 18 and a timer unit 19 for managing the date and time in the authentication device 9 are provided. The authentication device 9 has a one-to-one relationship with the vehicle 1 by associating the authentication device ID registered with itself with the vehicle body ID (vehicle body number) of the vehicle 1, for example. The timer unit 19 is, for example, a software timer.

The authentication device 9 includes a key information authentication unit 20 that authenticates whether the key information Dk registered in the mobile terminal 6 is correct, and a key function unit 21 that operates the authentication device 9 like the electronic key 2. The key information authentication unit 20 and the key function unit 21 are provided in the controller 15. The key information authentication unit 20 acquires the key information Dk from the mobile terminal 6 through short-range wireless communication and authenticates the key information Dk. The key information authentication unit 20 switches the key function unit 21 to the ON state (valid) when the authentication of the key information Dk is established. When the key function unit 21 shifts to the ON state, it becomes possible to perform communication (wireless communication or smart communication) with the system device 5 through the electronic key system 4.

As illustrated in FIG. 2, when the vehicle 1 is operated by the mobile terminal 6, the key information Dk is registered in the mobile terminal 6 and the key information Dk is authenticated with the vehicle 1. In this case, first, in step S101, the mobile terminal 6 executes the procedure of using the vehicle by the mobile terminal 6 with the information processing device 8 through network communication. This procedure is, for example, authentication for confirming the user ID and password given when the authentication system 7 is registered for use.

In step S102, the first distribution unit 22 of the information processing device 8 generates the key information Dk (here, the first key information Dk1) when the procedure for using the vehicle by the mobile terminal 6 is completed, and the key information Dk is generated. To send via network communication. At this time, the 1st delivery part 22 produces|generates the 1st key information Dk1 using the information acquired at the time of the procedure of vehicle use by the portable terminal 6. When the first key information Dk1 is distributed to the user terminal 6a, the first key information Dk1 may be, for example, “notification of permanent use”, “terminal ID (ID of user terminal 6a)”, “user authentication key”, or the like. The original information is included, and the encryption key generated by passing the encryption key (for example, the unique key of the authentication device) of the authentication device 9 provided in the vehicle 1 as the encryption key to the encryption formula (encryption algorithm) is included. .. The notification that the key information Dk can be used permanently is a notification that the key information Dk can be used without limitation of time or period. The user authentication key is a type of key used in encrypted communication between the mobile terminal 6 and the authentication device 9 when operating the vehicle with the mobile terminal 6, for example. Upon receiving the key information Dk from the information processing device 8, the mobile terminal 6 writes the key information Dk in the memory 13 and stores it.

In step S103, when the short-range wireless communication with the vehicle 1 is established, the mobile terminal 6 transmits the key information Dk registered in itself through the short-range wireless communication. The key information Dk is transmitted to the authentication device 9 through BLE (Bluetooth Low Energy), for example.

In step S104, when the authentication device 9 receives the key information Dk from the mobile terminal 6, the authentication device 9 authenticates the key information Dk. In the case of this example, the key information authentication unit 20 decrypts the key information Dk using an encryption key (for example, a unique key of the authentication device) and confirms whether or not this decryption was successful. In the case of the first key information Dk1, if the first key information Dk1 is successfully decrypted, the “permanently usable notification”, “terminal ID”, “user authentication key”, etc. included in the first key information Dk1 The original information can be obtained. This allows the owner of the vehicle 1 to operate the vehicle 1 with his/her mobile terminal 6.

If the authentication of the key information Dk is successful, the authentication device 9 shifts to the “authentication completed state” of the key information Dk, and the key function unit 21 is turned on (the smart function is valid). Therefore, the key function unit 21 can execute various types of communication (wireless communication or smart communication) through the electronic key system 4. When the authentication of the key information Dk is established, the authentication device 9 writes and saves the key information Dk and the user authentication key in the memory 18. In wireless communication and smart communication, verification of the authentication device ID is executed.

When the authentication of the key information Dk is established, the authentication device 9 notifies the mobile terminal 6 of the user authentication key acquired in this authentication through the near field communication. Upon receiving the user authentication key from the authentication device 9, the mobile terminal 6 registers this in the memory 13. As described above, the user authentication key is registered in both the mobile terminal 6 and the authentication device 9. Therefore, when operating the vehicle 1 with the mobile terminal 6 through the authentication device 9, the user authentication key is used for the encrypted communication between the mobile terminal 6 and the authentication device 9. The user authentication key is preferably updated with a new key each time short-range wireless communication between the mobile terminal 6 and the authentication device 9 is established.

As illustrated in FIG. 3, when operating the vehicle 1 with the mobile terminal 6 in which the key information Dk is registered, in step S201, the mobile terminal 6 operates the operation request button (on the screen) of the mobile terminal 6 in the authentication completed state. When the display button) is operated, an operation request signal corresponding to the button is transmitted to the authentication device 9 via short-range wireless communication. The operation request button is, for example, an unlock request button operated when unlocking the vehicle door, a lock request button operated when locking the vehicle door, and an engine start request operated when allowing the vehicle 1 to start the engine. There are buttons, etc. The operation request signal is a signal including a command corresponding to the operated operation request button. The operation request signal is encrypted and transmitted by the user authentication key, for example.

In step S202, when the key function unit 21 receives the operation request signal from the mobile terminal 6 in the ON state, the key function unit 21 executes communication (wireless communication or smart communication) through the electronic key system 4, and operates in the process of the communication. The request signal is sent to the system unit 5. In the case of the present example, for example, in the case of locking/unlocking the vehicle door, the key function unit 21 wirelessly transmits a door locking signal or a door unlocking signal. Further, in the case of the engine start operation, smart collation is executed between the system device 5 and the key function unit 21, and it is confirmed whether or not the smart collation is established.

In step S203, the system device 5 executes an operation according to the operation request signal notified from the authentication device 9 through communication (wireless communication or smart communication) with the authentication device 9 (key function unit 21). As a result, locking/unlocking of the vehicle door, permission of the engine starting operation, etc. are executed.

As illustrated in FIG. 4, the vehicle 1 which is an example of the operation target 24 of the mobile terminal 6 is provided with a service by the service providing system 25 using the distribution of the key information Dk. In the service providing system 25 of this example, for example, a service provider of car maintenance comes to pick up a user's vehicle (hereinafter referred to as maintenance vehicle 1a), performs maintenance at a maintenance site 26, and returns to the user after the maintenance. Car maintenance service. The service provider provides the service specified for the vehicle 1 that is the operation target 24. The service providing system 25 of the present example accumulates (backs up) the state information Dt related to the maintenance vehicle 1a in the external device 28 while the maintenance vehicle 1a is entrusted to the service provider, and the user can freely check (view). )it can. The external device 28 is preferably a travel management server 28a that manages the state of the vehicle 1 via network communication.

The service providing system 25 includes a store terminal 27 that manages services at the store to which the service provider belongs. The store terminal 27 is capable of network communication with the user terminal 6a, the service provider terminal 6b, the information processing device 8, and the like. The store terminal 27 is installed, for example, in a store operated by a service provider. A service provider is an entity that operates a car maintenance service. The store terminal 27 may be either a desktop type or a mobile type.

The travel management server 28a can perform network communication with, for example, the user terminal 6a, the service provider terminal 6b, the store terminal 27, and the like. Further, the travel management server 28a collects and manages the state information Dt related to the vehicle 1 (maintenance vehicle 1a) for which maintenance has been requested through network communication. The travel management server 28a may be the same company as the information processing device 8 (key distribution server), or may be a different company.

The service providing system 25 includes a second distribution unit 31 that distributes the key information Dk that enables the service provider to use the vehicle 1. The second distribution unit 31 is provided in the information processing device 8. When receiving the service (business trip car maintenance service) by the service provider, the second distribution unit 31 of this example is one of the key information Dk to the service provider terminal 6b used by the service provider, and The second key information Dk2 including information different from the key information Dk1 is distributed. The second key information Dk2 is preferably sent once from the information processing device 8 to the store terminal 27 and distributed from the store terminal 27 to the service provider terminal 6b. The second key information Dk2 is preferably a one-time key (one-time password) in which the use of the vehicle 1 is restricted.

The service providing system 25 includes a control device 29 that executes an operation of transmitting the state information Dt in the vehicle 1. The control device 29 of this example is the above-mentioned authentication device 9. The service providing system 25 includes a transmission unit 30 that transmits the state information Dt indicating the state of the vehicle 1 that is the operation target 24 to the external device 28. The transmission unit 30 is provided in the authentication device 9. The transmission unit 30 operates on the service provider terminal 6b for which the second key information Dk2 has been acquired after the authentication has been established between the service provider terminal 6b for which the second key information Dk2 has been acquired and the authentication device 9. When 24 is activated, it sends the state information Dt to the external device 28.

The service providing system 25 includes a storage processing unit 32 that stores the state information Dt transmitted from the transmission unit 30 in the storage device 32a. The storage processing unit 32 is provided in the travel management server 28a. The storage processing unit 32 provides another key information Dk (second key information Dk2 in this example) to the mobile terminal 6 (service provider terminal 6b in this example) of another user (service provider for vehicle maintenance in this example). When the vehicle 1 is distributed and rented, the state information Dt related to the vehicle 1 is collected and stored in the storage device 32a for management. The state information Dt preferably includes vehicle information Dt1 that is information on the traveling system of the vehicle 1 and maintenance information Dt2 that relates to the progress of maintenance of the vehicle 1. The storage processing unit 32 manages this as the management information Dx through the collection of the state information Dt.

The service providing system 25 includes a providing unit 33 that transmits the state information Dt stored in the storage device 32a to the mobile terminal 6. The providing unit 33 is provided in the travel management server 28a. The providing unit 33 provides the management information Dx to the user when the user requests the provision of the management information Dx managed by the storage processing unit 32. When the user requests the provision of the management information Dx collected by the storage processing unit 32, the providing unit 33 distributes the management information Dx to the user's mobile terminal 6 (user terminal 6a) so that the management information Dx can be confirmed.

The service providing system 25 includes a state specifying unit 34 that specifies the use state, which is the use state of the operation target 24, based on the state information Dt acquired from the transmitting unit 30. The state specifying unit 34 is provided in the travel management server 28a. The state identifying unit 34 diagnoses a use state of the vehicle 1 by a partner (in this example, a service provider) who lent the vehicle 1. When the vehicle 1 is lent (when the vehicle 1 is requested for maintenance), the state identifying unit 34 determines the usage state of the vehicle 1 by the other party (the service provider in this example) who lent the vehicle 1 based on the state information Dt. To specify. For example, in the case of the vehicle 1, it is preferable that the usage state is identified by a driving diagnosis for confirming the driving skill level. The management information Dx preferably includes, for example, vehicle information Dt1, maintenance information Dt2, and a diagnosis result by the state specifying unit 34.

The service providing system 25 includes a tying unit 36 that ties the usage state identified by the state identifying unit 34 to the operation target 24 and stores the usage state in the storage device 32a. The tying unit 36 is provided in the travel management server 28a. When the use state of the vehicle 1 is specified by the state specifying unit 34, the tying unit 36 specifies the use state by associating the use state with the vehicle 1 as a specific target in the storage device 32a. Manage usage status.

Next, the operation and effect of the service providing system 25 of this embodiment will be described with reference to FIGS. 5 to 8.

As illustrated in FIG. 5, in step S301, the user terminal 6a transmits the reservation information Y to the store terminal 27 over the network when the vehicle maintenance reservation operation is performed by the user terminal 6a as “advance reservation”. The reservation information Y includes the maintenance content of the vehicle 1, the collection time, the collection place, and the like. The take-up time of the vehicle 1 is a start time for requesting a maintenance request for the vehicle 1. The collection place is a place where the service provider comes to pick up the maintenance vehicle 1a.

In step S302, when the reservation information Y received from the user terminal 6a is approved, the store terminal 27 sends the reservation approval to the user terminal 6a via the network. On the day of maintenance, the user parks the maintenance vehicle 1a in the parking lot designated at the pick-up position, for example. At this time, the parking lot where the maintenance vehicle 1a is parked may be, for example, a parking lot at a work place or a parking lot at a destination.

In step S303, the series of devices executes the key information issuance request and the door lock process.

FIG. 7 shows an example of a key information issuance request and a door lock process. In step S401, when the user terminal 6a receives, for example, a maintenance start operation on the terminal, the user terminal 6a transmits the position information Dp1 and the key information issuance request to the information processing device 8 through network communication. The position information Dp1 is a place where the maintenance vehicle 1a is parked. The acquisition method of the position information Dp1 is, for example, a method of acquiring from the GPS (Global Positioning System) provided in the user terminal 6a, a method of acquiring from the GPS provided in the authentication device 9, or a vehicle 1 (car navigation system or the like). Any method of acquiring from the acquired GPS may be used. The key information issuance request is a request to register the second key information Dk2, which is another key information, in the service provider terminal 6b.

In step S402, when the information processing device 8 receives the position information Dp1 and the key information issuance request from the user terminal 6a, the vehicle position notification for notifying the vehicle position obtained from the position information Dp1 and the information processing device 8 are generated. The second key information Dk2 is transmitted to the store terminal 27 via the network. The second key information Dk2 is generated by the second distribution unit 31 of the information processing device 8. At this time, the second distribution unit 31 of the present example generates the second key information Dk2 having contents different from the first key information Dk1 given to the user terminal 6a, and stores the second key information Dk2 in the store terminal. 27 to the network.

The second key information Dk2 consists of information obtained by encrypting a data group based on the contents of the reservation information Y of the user. The second key information Dk2 of this example has, for example, “reservation time”, “terminal ID (ID of service provider terminal 6b)”, “user authentication key”, and the like as original information, and the authentication device 9 provided in the vehicle 1 The encryption key (for example, the unique key of the authentication device) is used as an encryption key, and the encryption information generated by passing them through an encryption formula (encryption algorithm) is included. The reservation time is a time zone for requesting vehicle maintenance. The vehicle position notification (position information Dp1) acquired from the information processing device 8 and the second key information Dk2 generated by the information processing device 8 are managed by the store terminal 27. In the store, the second key information Dk2 distributed from the information processing device 8 is associated with the user (maintenance vehicle 1a) and managed in the database 35 of the store terminal 27.

In step S403, the authentication device 9 of the maintenance vehicle 1a and the user terminal 6a execute an operation for leaving the original key of the maintenance vehicle 1a, that is, the electronic key 2 in the vehicle. That is, when getting off the vehicle, the user is required to store the electronic key 2 in a prescribed place in the vehicle (for example, a dashboard in the vehicle), and after storing the electronic key 2 in the vehicle, the vehicle door is opened. Locked. This is because the operation of starting the vehicle engine with the mobile terminal 6 such as a high-performance mobile phone is not permitted by law. Therefore, if the regulation is revised in the future, the process of step S403 may be unnecessary.

As a specific operation of step S403, first, in step S404, the authentication device 9 of the maintenance vehicle 1a and the user terminal 6a perform short-range wireless communication (Bluetooth communication) when the user terminal 6a approaches the maintenance vehicle 1a. Establish. For example, when the user terminal 6a receives an advertisement that is periodically transmitted from the authentication device 9 of the maintenance vehicle 1a, device authentication (authentication of ID, password, etc.) is executed between them, and when the device authentication is established, The wireless communication is shifted to the established state.

In step S405, the user terminal 6a transmits a door lock request to the authentication device 9 of the maintenance vehicle 1a through the short-range wireless communication when the user terminal 6a performs the door lock operation after the short-range wireless communication is established. .. The door lock operation includes, for example, an operation of touching a door lock button displayed on the screen of the user terminal 6a.

In step S406, when the authentication device 9 of the maintenance vehicle 1a receives the door locking request from the user terminal 6a, the door locking signal requesting the system device 5 of the maintenance vehicle 1a to execute the door operation is sent via the electronic key system 4. It is transmitted to the system device 5 of the maintenance vehicle 1a. The door lock signal includes a command for requesting the vehicle 1 to lock the vehicle door and the authentication device ID. The door lock signal is transmitted to the system device 5 of the maintenance vehicle 1a by UHF radio waves. When the system device 5 of the maintenance vehicle 1a receives the door locking signal from the authentication device 9 of the maintenance vehicle 1a, the system device 5 locks the vehicle door by using this signal as a trigger. After the maintenance vehicle 1a shifts to the parking state, the user leaves the maintenance vehicle 1a.

FIG. 8 shows another example of the key information issuance request and the door locking process. This example is a specific plan for not forgetting to leave the electronic key 2 inside the vehicle when the maintenance vehicle 1a is handed over to the service provider.

In step S501, the authentication device 9 of the maintenance vehicle 1a and the user terminal 6a execute an operation for leaving the electronic key 2 which is the original key in the vehicle, as in step S403 described above. Also in this case, if there is a revision of the law in the future, the process of step S501 may be unnecessary. Further, S steps 502 to S504, which are a part of the process of step S501, are the same as the above-mentioned steps S404 to S406, and therefore description thereof will be omitted.

In step S505, the authentication device 9 of the maintenance vehicle 1a and the vehicle 1 (system device 5) execute electronic key position confirmation to confirm that the electronic key 2 is located inside the vehicle. The electronic key position confirmation of this example is preferably a process of confirming whether or not indoor smart collation is established. When the electronic key 2 is left inside the vehicle, it is preferable that the operation is invalidated by, for example, an input operation for invalidating the electronic key 2. The input operation for disabling the electronic key 2 includes, for example, an operation accepted via a dedicated mechanical switch, an operation accepted via the user terminal 6a, an operation accepted via various switches arranged in the vehicle 1, and the like. .. It should be noted that the electronic key 2 can perform only smart communication even if the input operation is invalidated.

In the case of this example, when the authentication device 9 receives a door lock request from the user terminal 6a, the system device 5 causes the system device 5 to perform indoor smart verification. If the electronic key 2 is left in the vehicle, indoor smart verification is established. In the case of the present example, the transmission of the position information Dp1 and the like to the information processing device 8 from the user terminal 6a is permitted only when it is confirmed that the electronic key 2 is left in the vehicle.

Also, the electronic key position confirmation may be a determination to confirm the received signal strength from the electronic key 2, for example. In this case, if the intensity of the received signal from the electronic key 2 exceeds the threshold value, it is determined that the electronic key 2 remains in the vehicle.

On the other hand, if you forget to leave the electronic key 2 in the car, indoor smart verification will not work. When the indoor smart collation is not established by the electronic key position confirmation, a process of notifying the user is executed. Examples of this processing include displaying that fact on the screen of the user terminal 6a and outputting an error message by voice from the user terminal 6a.

Also, the authentication device 9 may determine whether or not the electronic key 2 has been left in the room when the door is locked. As a condition for determining that the electronic key 2 has been left behind in the room, for example, there is at least a case where an input operation for invalidating the electronic key 2 is not accepted. As a condition for determining that the electronic key 2 has been left behind in the room, at least when an input operation for invalidating the electronic key 2 is not accepted, the signal reception intensity from the electronic key 2 is set to a threshold value. You may add what is exceeded.

When the electronic key position confirmation is established, in steps S506 and S507, the same processing as in steps S401 and S402 described above is executed, and the vehicle position notification and the second key information Dk2 are distributed to the store terminal 27.

As illustrated in FIG. 5, in step S304, the service provider terminal 6b executes a key information request operation on the terminal when the service provider arrives at the maintenance vehicle 1a, and sends a key information transmission request to the store terminal. 27 to the network. The key information request operation is, for example, an operation of inputting various information (license plate, vehicle type, etc.) of the maintenance vehicle 1a to the service provider terminal 6b and requesting distribution of the second key information Dk2 for the maintenance vehicle 1a. Is preferred. In this way, the key information transmission request informs which maintenance vehicle 1a the second key information Dk2 of which is requested to be distributed.

In step S305, when the store terminal 27 receives the key information transmission request (for the maintenance vehicle 1a) from the service provider terminal 6b, it checks the database 35 to operate the maintenance vehicle 1a that has received the notification request. The second key information Dk2 required for the above is calculated, and this second key information Dk2 is transmitted to the service provider terminal 6b via the network. When the service provider terminal 6b receives the second key information Dk2 transmitted from the store terminal 27, the service provider terminal 6b writes and stores the second key information Dk2 in the memory 13. Therefore, the second key information Dk2 required for operating the maintenance vehicle 1a is registered in the service provider terminal 6b.

In step S306, when the service provider approaches the maintenance vehicle 1a and approaches the service provider terminal 6b, the service provider terminal 6b shifts to a state in which short-range wireless communication is established with the authentication device 9 of the maintenance vehicle 1a.

In step S307, the service provider terminal 6b of the maintenance vehicle 1a and the authentication device 9 perform the authentication of the second key information Dk2 registered in the service provider terminal 6b under the state where the short-distance wireless communication is established. To do. The authentication of the second key information Dk2 is the same as in step S104, and thus the description thereof will be omitted. When the second key information Dk2 can be correctly decrypted, the user authentication key or the like used for encryption during short-range wireless communication with the authentication device 9 of the maintenance vehicle 1a can be acquired.

In step S308, the service provider terminal 6b issues a door unlock request through the short-range wireless communication to the maintenance vehicle 1a when the door unlock operation is performed on the terminal under the authentication success of the second key information Dk2. It is transmitted to the authentication device 9. The door unlocking operation includes, for example, an operation of touching a door unlocking button displayed on the screen of the service provider terminal 6b.

In step S309, when the authentication device 9 of the maintenance vehicle 1a receives the door unlocking request from the service provider terminal 6b, the door unlocking signal is UHF-transmitted to the system device 5 of the maintenance vehicle 1a through the electronic key system 4. When the system device 5 of the maintenance vehicle 1a receives the door unlocking signal from the authentication device 9 of the maintenance vehicle 1a, the system device 5 unlocks the vehicle door by using this signal as a trigger. After unlocking the vehicle door, the service provider starts the engine using the electronic key 2 stored in the vehicle, drives the maintenance vehicle 1a to the maintenance shop 26, and maintains the maintenance vehicle 1a at the maintenance shop 26. To execute.

In step S310, the authentication device 9 of the maintenance vehicle 1a detects the vehicle information Dt1 of the maintenance vehicle 1a when the maintenance vehicle 1a is operated with the restricted key information Dk (second key information Dk2 in this example). To start. In the case of this example, the transmission unit 30 of the authentication device 9 of the maintenance vehicle 1a detects the vehicle information Dt1 as one element of the state information Dt, and transmits this vehicle information Dt1 to the service provider terminal 6b through short-range wireless communication. To do.

In the case of this example, the vehicle information Dt1 includes, for example, position information of the maintenance vehicle 1a, traveling information, door locking/unlocking information, and the like. The position information of the maintenance vehicle 1a is, for example, the current vehicle position and is preferably acquired from the GPS of the maintenance vehicle 1a or the service provider terminal 6b. The travel information of the maintenance vehicle 1a is a detected value such as speed, travel distance, travel time, and the like. It is preferable that the traveling information is acquired from, for example, an acceleration sensor or a gyro sensor provided on the vehicle body or the authentication device 9. The door opening/closing information of the maintenance vehicle 1a is a detection signal of the opening/closing state of the vehicle door.

In step S311, when the service provider terminal 6b receives the vehicle information Dt1 from the maintenance vehicle 1a, the service provider terminal 6b transmits this vehicle information Dt1 to the travel management server 28a through network communication. In this way, the vehicle information Dt1 transmitted from the authentication device 9 of the maintenance vehicle 1a is network-transmitted to the travel management server 28a via the service provider terminal 6b. The frequency of acquisition and transmission of the vehicle information Dt1 may be constantly transmitted, or may be intermittently transmitted at predetermined intervals (for example, one minute intervals).

Upon receiving the vehicle information Dt1 transmitted from the service provider terminal 6b, the storage processing unit 32 of the travel management server 28a stores the vehicle information Dt1 in the storage device 32a in association with the maintenance vehicle 1a. In addition, the state identifying unit 34 performs a driving diagnosis based on the received vehicle information Dt1 and acquires the driving diagnosis result. The associating unit 36 associates the driving diagnosis result identified by the state identifying unit 34 with the vehicle 1 and stores the result in the storage device 32a. The travel management server 28a stores the vehicle information Dt1 of the maintenance vehicle 1a by storing the vehicle information Dt1 and the driving diagnosis result every time the vehicle information Dt1 is received.

In step S312, the shop terminal 27 transmits, as one element of the status information Dt, maintenance information Dt2 for notifying the maintenance status of the maintenance vehicle 1a to the travel management server 28a via network communication. The maintenance information Dt2 is for notifying the current maintenance status, and is sequentially transmitted each time the work status changes during the maintenance work. When the storage processing unit 32 receives the maintenance information Dt2 from the store terminal 27, the storage processing unit 32 stores the maintenance information Dt2 in the storage device 32a in association with the maintenance vehicle 1a. The storage processing unit 32 stores the vehicle information Dt1, the maintenance information Dt2, and the driving diagnosis result of the maintenance vehicle 1a acquired as described above as the management information Dx of the maintenance vehicle 1a.

In step S313, when the work progress request operation for notifying the current status of the maintenance work is performed on the terminal, the user terminal 6a transmits the work progress request to the travel management server 28a via the network. The work progress request operation includes, for example, touch operation of a work progress notification button displayed on the screen of the user terminal 6a.

In step S314, when the providing unit 33 of the travel management server 28a receives the work progress request from the user terminal 6a, it sends the management information Dx managed by the storage device 32a to the user terminal 6a through network communication. The management information Dx is composed of an information group including, for example, vehicle information Dt1, maintenance information Dt2, and driving diagnosis results. Upon receiving the management information Dx, the user terminal 6a executes display based on this management information Dx on the screen. In this screen display, it is preferable to display, for example, a vehicle usage history that can be acquired from the vehicle information Dt1, a current maintenance status or a maintenance history that can be acquired from the maintenance information Dt2, and a driving diagnosis result obtained from the vehicle information Dt1.

As illustrated in FIG. 6, when the maintenance of the maintenance vehicle 1a is completed, the service provider starts the engine of the maintenance vehicle 1a with the electronic key 2 of the maintenance vehicle 1a and drives the maintenance vehicle 1a to a parking position where the maintenance vehicle 1a is returned. .. At this time, the return position of the maintenance vehicle 1a may be the position where the maintenance vehicle 1a is taken in, or may be the position specified separately by the user instead of the position where the maintenance vehicle 1a is taken.

In step S315, when the service provider is located near the maintenance vehicle 1a to lock the maintenance vehicle 1a after parking, the service provider terminal 6b performs short-range wireless communication with the authentication device 9 of the maintenance vehicle 1a. Takes an established state.

In step S316, the authentication device 9 of the maintenance vehicle 1a and the service provider terminal 6b perform authentication of the second key information Dk2 registered in the service provider terminal 6b when the short-range wireless communication is established. To do. If the previously executed authentication of the second key information Dk2 (step S307) is maintained, the authentication of the second key information Dk2 may be unnecessary.

In step S317, when the door lock operation is performed on the terminal under the condition that the second key information Dk2 is authenticated, the service provider terminal 6b issues a door lock request through the short-range wireless communication to the authentication device of the maintenance vehicle 1a. Send to 9. The door lock operation includes, for example, an operation of touching a door lock button displayed on the screen of the service provider terminal 6b.

In step S318, when the authentication device 9 of the maintenance vehicle 1a receives the door lock request from the service provider terminal 6b, the door lock signal is UHF-transmitted to the system device 5 of the maintenance vehicle 1a through the electronic key system 4. When the system device 5 of the maintenance vehicle 1a receives the door locking signal from the authentication device 9 of the maintenance vehicle 1a, the system device 5 locks the vehicle door by using this signal as a trigger. As a result, the vehicle door is locked while the electronic key 2 is stored in the maintenance vehicle 1a.

In step S319, when the operation of transmitting the position information Dp2 of the maintenance vehicle 1a is performed on the terminal, the service provider terminal 6b transmits the position information Dp2 acquired at this time to the information processing device 8 through network communication. .. The acquisition of the position information Dp2 is performed by the method described with reference to step S401, for example.

In step S320, when the information processing device 8 receives the position information Dp2 from the service provider terminal 6b, the information processing device 8 sends a vehicle position notification for notifying where the maintenance vehicle 1a is parked based on the position information Dp2 to the store terminal. 27 to the network. Therefore, the parking position of the maintenance vehicle 1a after the maintenance is managed by the store terminal 27.

In step S321, the shop terminal 27 transmits a maintenance completion notification notifying that the work of the maintenance vehicle 1a is completed and a vehicle position notification notifying the parking position of the maintenance vehicle 1a to the user terminal 6a through network communication. .. By confirming the maintenance completion notice and the vehicle position notice on the user terminal 6a, the user can know that the work of the maintenance vehicle 1a is completed and the parking position of the maintenance vehicle 1a after the work is completed.

In step S322, the authentication device 9 of the maintenance vehicle 1a and the user terminal 6a operate to take out the original key left in the vehicle, that is, the electronic key 2 when the user returns to the maintenance vehicle 1a. To execute. Note that, in the future, if there is a revision of the law that allows the engine of the vehicle 1 to be started with a high-performance mobile phone, the process of step S322 may be unnecessary.

As a specific operation of step S322, first in step S323, the authentication device 9 of the maintenance vehicle 1a and the user terminal 6a return to the maintenance vehicle 1a after the user returns, and the user terminal 6a causes the authentication device 9 of the maintenance vehicle 1a. When approaching to, the state shifts to a state where short-range wireless communication is established.

In step S324, the user terminal 6a authenticates the maintenance vehicle 1a with a door unlock request through the short-range wireless communication when the door unlock operation is executed on the terminal under the state where the short-range wireless communication is established. Send to device 9.

In step S325, when the authentication device 9 of the maintenance vehicle 1a receives the door unlock request from the user terminal 6a, it sends a door unlock signal to the system device 5 of the maintenance vehicle 1a by UHF through the electronic key system 4. As a result, the vehicle door is unlocked and the passenger can get on the vehicle, and the electronic key 2 stored in the vehicle can be taken out. With the above, a series of business trip car maintenance services is completed.

As described above, according to this example, the second key information Dk2, which is the key information Dk different from that of the user, is distributed to the service provider terminal 6b, which is the mobile terminal 6 of another user, for maintenance. When the vehicle 1a is lent, the storage processing unit 32 collects and manages the usage state while the maintenance vehicle 1a is being used by another user. Therefore, it is possible to successively monitor the usage state of the maintenance vehicle 1a when receiving the on-site car maintenance service. Therefore, it is possible to reduce the possibility that the vehicle 1 is not used by the user. As a result, the user can safely leave the maintenance vehicle 1a in the on-site car maintenance service.

By providing the storage processing unit 32 and the providing unit 33 in the service providing system 25, when the user requests the provision of the management information Dx collected through the collection of the state information Dt, the management information Dx is distributed to the user terminal 6a. To be done. As a result, when the user wants to confirm the management information Dx collected by the storage processing unit 32 as the usage state, it is possible to freely browse the management information Dx. Therefore, the user can sequentially confirm whether or not the maintenance vehicle 1a is not used in a manner that the user does not expect.

By providing the state specifying unit 34 in the service providing system 25, when the maintenance vehicle 1a is lent to a service provider or the like, the usage state of the maintenance vehicle 1a by the service provider or the like who is the other party who lent the maintenance vehicle 1a is Diagnosis is made based on the state information Dt. Further, by providing the service providing system 25 with the linking unit 36, the diagnosis result by the state specifying unit 34 is linked to the maintenance vehicle 1a and collected and managed together with the state information Dt. Therefore, when the maintenance vehicle 1a is lent to the service provider or the like, the usage state of the maintenance vehicle 1a can be diagnosed by the state identifying unit 34, so that the maintenance vehicle 1a lent to the service provider or the like is used correctly as expected. It is possible to monitor whether or not the method is performed.

When the operation target 24 is the vehicle 1 and the service is a business trip car maintenance service, the user can receive the car maintenance service without driving the vehicle 1 and going to the store.

The state information Dt includes vehicle information Dt1 that is information on the traveling system of the vehicle 1 and maintenance information Dt2 related to the progress of maintenance of the vehicle 1. Therefore, both the vehicle information Dt1 related to traveling of the vehicle 1 that has been sent for maintenance and the maintenance information Dt2 when the vehicle 1 has been sent for car maintenance can be sequentially collected and stored by the storage processing unit 32. it can.

Note that this embodiment can be modified and implemented as follows. The present embodiment and the following modifications can be implemented in combination with each other within a technically consistent range.

The vehicle information Dt1 is not limited to data (sensor information) detected by the authentication device 9, and may be, for example, data (sensor information) detected by the vehicle 1 or data (sensor information) detected by the mobile terminal 6.

The transmission unit 30 is not limited to being provided in the authentication device 9, and may be provided in, for example, another device provided in the vehicle 1 or may be provided in the service provider terminal 6b.

The travel management server 28a is not limited to acquiring the vehicle information Dt1 via the authentication device 9, but may directly acquire the vehicle information Dt1 from the vehicle 1, for example.

The maintenance information Dt2 is preferably output to the travel management server 28a periodically, for example.

The collection timing of the state information Dt is not limited to regular or irregular, and various requests may be output (transmitted) to the vehicle 1 and collected, for example.

The state information Dt is not limited to the vehicle information Dt1 and the maintenance information Dt2, and may be any information as long as it relates to the use of the rented vehicle 1.

The external device 28 that stores the state information Dt is not limited to the travel management server 28a, and may be another device such as the database 35 of the store terminal 27.

The storage processing unit 32 is not limited to being provided in the travel management server 28a, and may be provided in another place such as the information processing device 8 or the store terminal 27.

It is preferable that the user can arbitrarily browse the management information Dx.

The management information Dx may be periodically delivered to the user terminal 6a.

The management information Dx may be distributed not only to the user but also to others.

The method of notifying the management information Dx on the terminal of the user terminal 6a is not limited to screen display, and may be, for example, a notification using voice or a notification using both screen display and voice.

The management information Dx (state information Dt) may be stored in a certain database without being provided to the user, for example.

The state specifying unit 34 is not limited to being provided in the travel management server 28a, and may be provided in, for example, the vehicle 1 or the mobile terminal 6, or may be generated by the cooperation of these members.

　The rental destination of the vehicle 1 is not limited to the business operator requesting the maintenance work. For example, it may be applied to a car sharing system between individuals, and the vehicle 1 may be rented to a housekeeper or a third party.

The other user is not limited to the service provider of the maintenance company, but may be any other person who rents out the vehicle 1.

The information processing device 8 and the travel management server 28a are not limited to being provided separately, but may be integrated.

The transmission of the position information Dp1 of the maintenance vehicle 1a and the key information issuance request may be automatically transmitted, for example, when the operation of locking the vehicle door using the electronic key 2 is completed.

The second key information Dk2 is not limited to being distributed from the information processing device 8 to the service provider terminal 6b via the store terminal 27, but may be directly distributed from the information processing device 8 to the service provider terminal 6b, for example. Good.

The confirmation as to whether or not the electronic key 2 is left in the vehicle in step S501 is not limited to the confirmation as to whether or not the indoor smart verification is established. For example, if the electronic key 2 has a structure in which it is stored at a specified position, a sensor, a switch, or the like may be used to detect whether or not the electronic key 2 is at the storage position.

The association of the key information Dk, the user, the service provider, etc. may be managed by the information processing device 8.

The parking position of the vehicle 1 after completion of vehicle maintenance may be directly notified from the information processing device 8 to the user terminal 6a.

The information processing device 8 may be a server.

The network communication is not limited to 4G, for example, and 5G, which is expected to spread in the future, may be applied. The network communication also includes communication via a repeater such as a wireless LAN.

The key information Dk (first key information Dk1, second key information Dk2) may be an encrypted data string.

The second key information Dk2 given to the service provider terminal 6b is preferably automatically deleted when the reserved time has passed or when the maintenance work is completed.

The use restriction set in the second key information Dk2 is not limited to the time restriction, and for example, the engine start count restriction, speed restriction, mileage restriction, etc. of the vehicle 1 may be applied.

The authentication device 9 is not limited to be connected to the electronic key system 4 by wireless communication, but may be connected by wire communication.

The authentication device 9 is not limited to being provided as a device independent of the electronic key system 4 (system device 5), and is, for example, a device integrated with the system device 5 (a verification ECU that mainly manages the authentication of the electronic key system 4). May be provided as.

The authentication device 9 may be any device that can perform wireless authentication with the portable terminal 6 having a key function and can operate the vehicle 1 through the electronic key system 4 mounted on the vehicle.

The wireless communication (short-range wireless communication) between the mobile terminal 6 and the authentication device 9 is not limited to Bluetooth, and may be changed to another communication method.

Various frequencies can be used as the communication frequency of the mobile terminal 6 and the authentication device 9.

The wireless authentication function (authentication system 7) may be a function in which the authentication device 9 provided on the vehicle 1 side and the mobile terminal 6 perform wireless authentication (user authentication).

The electronic key system 4 is not limited to the smart verification system, and may be any system that authenticates with the electronic key 2 wirelessly.

The electronic key system 4 may have a mode in which the ID is collated with the electronic key 2 through, for example, Bluetooth communication.

As the mobile terminal 6, various terminals other than high-performance mobile phones can be applied. The user terminal 6a and the service provider terminal 6b are not limited to the same terminal, and may be terminals having different formats, structures, and the like.

In the second key information Dk2, the information different from the first key information Dk1 is not limited to the information including the restriction on the use of the vehicle 1, but the information having at least a part different from the first key information Dk1. If

The storage processing unit 32, the providing unit 33, the state specifying unit 34, and the binding unit 36 are not limited to being provided in the travel management server 28a, and may be provided in another server. Also, these may be provided in different servers from each other.

The control device 29 is not limited to the authentication device 9 and may be any device having the transmission unit 30.

The prescribed service is not limited to the car maintenance service, and various services can be applied according to the type of the operation target 24.

The operation target 24 is not limited to the vehicle 1, and may be changed to another target such as a motorcycle or a bicycle.

Next, we will describe the technical ideas that can be understood from the above-described embodiments and modifications.

In the service providing system, it is preferable that the operation target is a vehicle and the service is a car maintenance service that performs maintenance of the vehicle.

In the service providing system, it is preferable that the status information includes vehicle information that is information on a traveling system of the vehicle and maintenance information regarding progress of maintenance of the vehicle.

The contents of Japanese Patent Application No. 2018-245259 filed on Dec. 27, 2018 are incorporated as a part of the present disclosure.

Claims (5)

1. A service providing system in which the operation of the operation target is permitted when the authentication via the short-range wireless communication is established between the authentication device connected to the operation target and the mobile terminal that has acquired the key information necessary for the authentication. And
   A first distribution unit that distributes first key information as the key information to a mobile terminal possessed by the user to be operated,
   A second delivery unit that delivers second key information including information different from the first key information as the key information to a mobile terminal owned by another user different from the user,
   When the operation target is operated on the portable terminal owned by the other user, a transmission unit that transmits state information indicating the state of the operation target to an external device,
   Is equipped with
   Service provision system.
2. A storage processing unit that stores the state information transmitted from the transmission unit in a storage device;
   A providing unit that transmits the state information stored in the storage device to a mobile terminal owned by the user,
   Is equipped with
   The service providing system according to claim 1.
3. Based on the state information acquired from the transmission unit, a state specifying unit that specifies a use state that is a use state of the operation target,
   A use section identified by the state identifying section, a tying section that ties the operation target and memorizes it in the storage device,
   Is equipped with
   The service providing system according to claim 2.
4. A control device that allows the operation of the operation target when the authentication via the short-range wireless communication is established with the mobile terminal that has acquired the key information required for the authentication,
   The operation is performed when the operation target is operated by the mobile terminal that has acquired, as the key information, second key information including information different from the first key information distributed to the mobile terminal owned by the operation target user. A transmission unit that transmits state information indicating the state of the target to an external device is provided,
   Control device.
5. A service providing method in which the operation of the operation target is permitted when the authentication via the short-range wireless communication is established between the authentication device connected to the operation target and the mobile terminal that has acquired the key information necessary for the authentication. And
   Distributing first key information as the key information to a mobile terminal possessed by the user to be operated,
   Distributing second key information including information different from the first key information as the key information to a mobile terminal owned by another user different from the user,
   When the operation target is operated on the mobile terminal owned by the other user, a step of transmitting state information indicating a state of the operation target from the operation target to an external device,
   Is equipped with
   Service provision method.

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