WO2020108131A1

WO2020108131A1 - Data processing method, device, computing apparatus, and storage medium

Info

Publication number: WO2020108131A1
Application number: PCT/CN2019/111032
Authority: WO
Inventors: 徐亚辉; 叶红梅; 方勇; 吴大生; 郑斌斌
Original assignee: 阿里巴巴集团控股有限公司
Priority date: 2018-11-28
Filing date: 2019-10-14
Publication date: 2020-06-04
Also published as: TW202022768A; CN110033227A; TWI720606B

Abstract

A data processing method, a device, a computing apparatus, and a storage medium. The data processing method comprises: receiving a case investigation request submitted by a first scheme member, the case investigation request carrying case investigation data (202); if the case investigation request of the first scheme member is determined to be within a scope of a scheme examination group, determining, according to the case investigation request and from second scheme members, a corresponding member to be confirmed as a member of the scheme examination group (204); sending a request for participating in case examination to the member to be confirmed as a member of the scheme examination group and, if a reply from the member confirming participation is received, determining the member as a scheme examination group member (206); acquiring examination data and an examination result of examination performed by the scheme examination group member with respect to the case investigation request according to an anti-cheating mechanism (208); and performing, according to the examination result, case-closing processing with respect to the case investigation request of the first scheme member, and sending a case investigation result to the first scheme member (210).

Description

Data processing method, device, computing equipment and storage medium

Technical field

This specification relates to the field of Internet technology, and in particular to data processing methods, devices, computing equipment, and storage media.

Background technique

In today's life, insurance and mutual assistance are already an indispensable part of us. Insurance products and mutual assistance products have high product professionalism and complexity, and different people may have different interpretations of the formulation and interpretation of conditions and terms. In the past, it was mainly formulated by insurance companies and mutual aid project companies and interpreted by insurance companies and mutual aid project companies. If a dispute arises, the user’s path to interpret the dispute generally still needs to take the insurance company’s customer service and mutual aid project company and customer complaints Path, or judicial litigation. Customer service and customer complaints cannot be adjusted and judged from an objective and open third party for the time being. Judicial litigation requires high requirements in terms of time, effort, and capital costs. In the current way, it is difficult to guarantee the authenticity of the case. In the insurance and mutual assistance that everyone participates in, there is fraud, which leads to a skeptical attitude to each case review process, which makes the user experience poor.

Summary of the invention

In view of this, the embodiments of the present specification provide a data processing method, device, computing device, and storage medium to solve the technical defects in the prior art.

According to a first aspect of the embodiments of this specification, a data processing method is provided, including:

Receive the case investigation request submitted by the first project member, the case investigation request carries case investigation data;

When it is determined that the case investigation request of the first project member is within the acceptance scope of the project review group, the corresponding project review team pending member is determined among the second project members according to the case investigation request;

Send a request to participate in the case review to the pending members of the project review team, and upon receiving the response from the pending members of the project review team to confirm participation, determine the pending members of the project review team as members of the project review team;

Obtain the audit data and audit results of the project review team members to review the case investigation request according to the anti-cheating mechanism;

According to the review result, the case investigation request of the first project member is closed, and the case investigation result is sent to the first project member.

According to a second aspect of the embodiments of the present specification, a data processing apparatus is provided, including:

The first receiving module: configured to receive the case investigation request submitted by the first project member, the case investigation request carrying case investigation data;

The first determination module: configured to determine the corresponding project review group among the second project members according to the case investigation request when determining that the case investigation request of the first project member is within the acceptance scope of the project review group Pending members;

The second determination module: configured to send a request to participate in the case review to the pending members of the project review team, and upon receiving the response from the pending members of the project review team to confirm participation, determine the pending members of the project review team as Project review team members;

First acquisition module: configured to acquire audit data and audit results of the project audit team members to audit the case investigation request according to the anti-cheating mechanism;

First sending module: configured to close the case investigation request of the first project member according to the review result, and send the case investigation result to the first project member.

According to a third aspect of the embodiments of the present specification, a computing device is provided, including a memory, a processor, and computer instructions stored on the memory and executable on the processor, and the processor implements the instructions to implement the instructions Data processing method steps.

According to a fourth aspect of the embodiments of the present specification, there is provided a computer-readable storage medium that stores computer instructions, which when executed by a processor, implement the steps of the data processing method.

In the embodiment of the present specification, by receiving the case investigation request submitted by the first project member, the case investigation request carries case investigation data, and it is determined that the case investigation request of the first project member is within the acceptance scope of the project review team In the case, according to the case investigation request, the corresponding project review team pending members are identified among the second project members, and the project review team pending members are sent a request to participate in the case review, and the project review team pending members are confirmed In the case of participating in the reply, the pending members of the project review team are determined to be members of the project review team, and the audit data and results of the project review team members' review of the investigation request of the case according to the anti-cheating mechanism are obtained. The audit result will close the case investigation request of the first project member and send the case investigation result to the first project member; through experiential participation, the project knowledge will be popularized and the project members' awareness of the project will be enhanced.

BRIEF DESCRIPTION

1 is a structural block diagram of a computing device provided by an embodiment of this specification;

2 is a flowchart of a data processing method provided by an embodiment of this specification;

3 is a flowchart of a data processing method provided by an embodiment of this specification;

4 is a flowchart of a data processing method provided by an embodiment of this specification;

5 is a flowchart of a data processing method provided by an embodiment of this specification;

6 is a schematic structural diagram of a data processing device provided by an embodiment of this specification.

detailed description

In the following description, many specific details are set forth in order to fully understand the application. However, this application can be implemented in many other ways than those described here. Those skilled in the art can make similar promotion without violating the connotation of this application, so this application is not limited by the specific implementation disclosed below.

The terminology used in one or more embodiments of this specification is for the purpose of describing particular embodiments only, and is not intended to limit one or more embodiments of this specification. The singular forms "a", "said" and "the" used in one or more embodiments of the present specification and the appended claims are also intended to include the majority forms unless the context clearly indicates other meanings. It should also be understood that the term "and/or" used in one or more embodiments of this specification refers to and includes any or all possible combinations of one or more of the associated listed items.

It should be understood that although the terms first, second, etc. may be used to describe various information in one or more embodiments of this specification, the information should not be limited to these terms. These terms are only used to distinguish the same type of information from each other. For example, without departing from the scope of one or more embodiments of this specification, the first may also be referred to as the second, and similarly, the second may also be referred to as the first. Depending on the context, the word "if" as used herein may be interpreted as "when" or "when" or "in response to a determination".

First, the terminology involved in one or more embodiments of the present application is explained.

Project review team members: Refer to the project members who have participated in Hubao and obtained the qualification certification through the qualification certification standards.

Project review team: It consists of multiple project review team members who have passed the qualification certification standards.

In this application, a data processing method, device, computing device, and storage medium are provided, which will be described in detail one by one in the following embodiments.

FIG. 1 is a block diagram showing a structure of a computing device 100 according to an embodiment of this specification. The components of the computing device 100 include but are not limited to the memory 110 and the processor 120. The processor 120 and the memory 110 are connected through a bus 130, and the database 150 is used to store data.

The computing device 100 also includes an access device 140 that enables the computing device 100 to communicate via one or more networks 160. Examples of these networks include a public switched telephone network (PSTN), a local area network (LAN), a wide area network (WAN), a personal area network (PAN), or a combination of communication networks such as the Internet. The access device 140 may include one or more of any type of network interface (eg, network interface card (NIC)), wired or wireless, such as an IEEE 802.11 wireless local area network (WLAN) wireless interface, global microwave interconnection access ( Wi-MAX) interface, Ethernet interface, Universal Serial Bus (USB) interface, cellular network interface, Bluetooth interface, near field communication (NFC) interface, etc.

In an embodiment of the present specification, other components of the computing device 100 described above and not shown in FIG. 1 may also be connected to each other, for example, through a bus. It should be understood that the structural block diagram of the computing device shown in FIG. 1 is for illustrative purposes only, and is not intended to limit the scope of this specification. Those skilled in the art can add or replace other components as needed.

The computing device 100 may be any type of stationary or mobile computing device, including a mobile computer or mobile computing device (eg, tablet computer, personal digital assistant, laptop computer, notebook computer, netbook, etc.), mobile phone (eg, smartphone ), a wearable computing device (eg, smart watch, smart glasses, etc.) or other types of mobile devices, or a stationary computing device such as a desktop computer or PC. The computing device 100 may also be a mobile or stationary server.

The processor 120 can execute the steps in the data processing method shown in FIG. 2. 2 is a flowchart illustrating a data processing method according to an embodiment of the present specification, including steps 202 to 210.

Step 202: Receive a case investigation request submitted by the first project member, and the case investigation request carries case investigation data.

In one or more embodiments of this specification, after receiving the case investigation request submitted by the first project member, the method further includes:

According to the case investigation request, it is determined that the project review application entrance is open, and the case investigation request carries the project review application.

In one or more embodiments of this specification, the project in which the first project member participates is an insurance project, and the method includes:

Receive the case investigation request submitted by the first project member, the case investigation request carries case investigation data, and if it is determined that the case investigation request of the first project member is within the scope of acceptance by the project review team, according to the case The investigation request determines the corresponding pending member of the project review team among the second project members, and sends a request to participate in the case review to the pending member of the project review team. The pending members of the project review team are determined to be members of the project review team, obtain the review data and review results of the project review team members' review of the case investigation request according to the anti-cheating mechanism, and review the first The case investigation request of the project member is settled, and the case investigation result is sent to the first project member.

In one or more embodiments of this specification, the project in which the first project member participates is a mutual assistance project, and the method includes:

Receive the case investigation request submitted by the first project member, the case investigation request carries case investigation data, and if it is determined that the case investigation request of the first project member is within the scope of acceptance by the project review team, the The investigation request determines the corresponding pending member of the project review team among the second project members, and sends a request to participate in the case review to the pending member of the project review team. The pending members of the project review team are determined to be members of the project review team, obtain the review data and review results of the project review team members' review of the case investigation request according to the anti-cheating mechanism, and review the first The case investigation request of the project member is settled, and the case investigation result is sent to the first project member.

In one or more embodiments of this specification, when the first project member needs to conduct a project case investigation, the first project member sends a case investigation request through a terminal device, and the project platform receives the case sent by the first project member Investigation request, the case investigation request carries case investigation data, and the case investigation data is the personal information of the first project member and the application case investigation material data provided by the first project member.

Step 204: When it is determined that the case investigation request of the first project member is within the acceptance scope of the project review group, the corresponding project review group pending member is determined among the second project members according to the case investigation request.

In one embodiment of this book, it also includes:

When it is determined that the case investigation request of the first project member is not within the scope of acceptance by the project review team, the project review request of the case of the first project member is rejected, and the first project member is notified.

In the first embodiment of the book, the project review team includes at least three project review team members.

In one or more embodiments of this specification, when the project is an insurance project, the members of the project review team may set a minimum membership requirement according to the insurance platform, which may be 1,000 or 2,000; the project is a mutual aid project At this time, the members of the project review team can set the minimum member requirements according to the mutual assistance platform, which can be 1000 or 2000 people, and this specification does not make any limitation here.

In an embodiment of the book in this book, the determination of the corresponding pending members of the project review team among the second project members according to the case investigation request includes:

According to the case investigation request, determine the type of the case;

Match the corresponding second project members according to the type of the case.

In one or more embodiments of this specification, the project review team may include: in the case where the project is an insurance project, the project review team may be an audit team in an insurance project; where the project is a mutual aid project In the case of, the project review team may be a mutual aid group in a mutual aid project. Both the review team and the mutual aid team are responsible for voting on the review decision of the case.

In one or more embodiments of this specification, when the case investigation request is within the scope of acceptance by the project review team, the second project member corresponding to the case is matched for the first project member, and the second project member is The pending members of the project review team ensure the fairness and fairness of the project review and provide the most effective protection for the interests of project members.

Step 206: Issue a request to participate in the case review to the pending members of the project review team, and upon receiving the response from the pending members of the project review team to confirm participation, determine the pending members of the project review team as members of the project review team.

In one or more embodiments of this specification, the corresponding project review group pending members are matched according to the project review request, and the project review group pending members are determined by the project platform by invitation.

In practical applications, the project platform sends a request to participate in the case review to the pending members of the project review team. The pending members of the project review team match according to the type of the case. The project platform invites the pending members of the project review team by invitation Whether they are willing to participate in this case review, the project platform will record the information of the people who are willing to participate in this case review, and form a project review team for this case review.

In one or more embodiments of this specification, the case is reviewed through the mechanism of inviting unresolved members of the project review team to avoid the possibility of fraud for the first project member, while improving the fairness of the review case, the project The pending members of the audit team can decide whether to participate in the case review according to their own time, which increases the freedom of the pending members of the project audit team.

Step 208: Obtain the audit data and audit results of the project audit team members to audit the case investigation request according to the anti-cheating mechanism.

In an embodiment of the book in this book, obtaining the audit data and audit results of the project review team members to review the case investigation request according to the anti-cheating mechanism also includes:

Receive requests and feedback from the first project member and the second project member to review audit data.

Step 210: According to the review result, the case investigation request of the first project member is closed, and the case investigation result is sent to the first project member.

In one or more embodiments of this specification, by inviting the pending members of the project review team to participate in the review of the case, the possibility of fraud for the first project member is avoided, and the case is reviewed through an anti-cheating mechanism , To ensure the objectiveness, fairness and justice of the audit, and at the same time record the audit data in the audit process, which can be provided to the project members to review the audit process at any time within the set time range, and by using the project members as The members of the project review team conduct the review of the participating cases, which popularizes the project knowledge and enhances the user's awareness of the project.

Referring to FIG. 3, in one or more embodiments of this specification, the screening method of the pending members of the project review group includes steps 302 to 312.

Step 302: According to the business requirements of the project review team for the qualification requirements of the pending members of the project review team and the behavior requirements for the pending members of the project review team during the business operation process, establish a certification standard for the pending members of the project review team.

In practical applications, the qualification certification standards for pending members of the project review team are established based on the personal information provided by the pending members of the project review team. The personal information may include information such as the applicant's gender, age, work, and personal file records.

Step 304: Construct a database of qualification data according to the pending member qualification standards of the project review team.

In one or more embodiments of this specification, the qualification data question bank includes subjective questions and objective questions, and needs to satisfy the reasonable consideration of the business positioning setting of the project review team. The pending members of the project review team need to meet the ability to discover and identify The first project members have various qualities such as logical ability, product understanding, professional ability, etc. to build a large-scale qualification data database.

Step 306: Receive the project audit team qualification test request of the second project member and record the test data.

In one or more embodiments of this specification, the project members can all participate in the qualification test of the project review team. By randomly selecting a set number of qualification data questions in the qualification data question bank to allocate to the qualification test The project member performs the test and records the test data during the test, and the project platform verifies whether the second project member participating in the qualification test can serve as a pending member of the project review group through the test data.

Step 308: Whether the second project member passes the qualification certification test.

Step 310: The second project member who fails the qualification review test of the project review group applies again to become a pending member of the project review group.

In one or more embodiments of this specification, if the second project member fails the qualification test of the project review group, it can decide whether to continue to apply to become a pending member of the project review group according to the rules and conditions, and the second project When the member performs the qualification test of the project review group again, the project platform will match the set number of qualification data questions for the second project member again. The qualification data questions are randomly selected from the qualification data bank.

Step 312: The second project member who passed the qualification review test of the project review team serves as a pending member of the project review team.

In one or more embodiments of this specification, the second project member who passes the project audit group qualification certification test is used as the project audit group pending member, wherein the project audit group qualification certification test is implemented based on the qualification certification data question bank.

In one or more embodiments of this specification, when the second project member passes the qualification test of the project review team, the second project member becomes a pending member of the project review team, and the project platform becomes a pending member of the project review team. The data information of the second project member of the member is recorded, and on the premise of ensuring the privacy of the second project member, at the same time, taking into account the transparent business principle, the data is displayed on the project platform, and the qualification information is sent to the qualification test Of the second project.

In one or more embodiments of this specification, during the case review process, the project review team decides whether the case is approved by voting, and the effective number of votes is set according to the project platform. The project review team The number of votes can be more than one-half of the total number of votes voted, or the number of votes of the project audit group can be more than two-thirds of the total number of votes passed, and this manual is not limited here.

In one or more embodiments of this specification, by testing the members of the second project participating in the qualification test, the questions in the qualification data question bank used in the qualification test are based on the ability to discover, identify and verify The logical ability and product understanding. The construction of various factors such as professional ability has greatly improved the qualification requirements, and set the direction considering the reasonable and reasonable positioning. The project members can apply to evaluate the pending members of the project review team according to their own circumstances.

FIG. 4 shows a data processing method according to an embodiment of the present specification. In the data processing method, an item is an insurance item, and the item audit team is an audit team, including steps 402 to 422.

Step 402: The insurance platform receives the case investigation request submitted by the applicant.

In one or more embodiments of the present specification, the applicant's calf fracture caused by an accident in an applicant is taken as an example for description. The applicant sends the case investigation request to the insurance platform. The case investigation request includes the applicant's personal information and the occurrence of an accident. The insurance platform performs business processing according to the case investigation request submitted by the applicant.

Step 404: The applicant proposes the audit team to intervene according to the requirements.

In one or more embodiments of this specification, the applicant may propose an audit team to intervene according to the needs and participate in the review of the case. The insurance platform decides whether to open the entrance for the audit team according to the requirements raised by the applicant.

Step 406: Determine whether the applicant's case investigation request is within the acceptance range of the audit team.

In one or more embodiments of this specification, the audit team is composed of audit members. The audit members may be members participating in the insurance program. The members participating in the insurance program become audit members through the set qualification certification standards. It consists of 1,000 audit members.

Step 408: The applicant's case investigation request is not within the acceptance scope of the audit team, and the audit team refuses to examine the case.

In practical applications, the case of an applicant’s calf fracture caused by an accident in an accident will be described as an example. In the case where the case exceeds the acceptance scope of the insurance platform’s review team, the insurance platform may refuse the review team’s review of the case.

Step 410: The applicant's case investigation request is within the acceptance scope of the audit team, and the corresponding pending member of the audit team is determined according to the case investigation request.

In one or more embodiments of this specification, when the applicant's case investigation request is within the acceptance range of the audit team, the corresponding pending member of the audit team is determined according to the case investigation request, and according to the case investigation request submitted by the applicant, Determine the type of the case and match the corresponding pending members of the audit group according to the case type.

In practical applications, the case of an applicant’s calf fracture caused by an accident in an accident will be described as an example. According to the case investigation request submitted by the applicant, this case is a traffic accident. The case type matches the corresponding pending members of the audit team. The pending members of the audit team may be traffic police or doctors.

In one or more embodiments of this specification, the determined members of the audit team are determined based on the degree of activity and professional relationship.

Step 412: Send a request to participate in the case review to the pending members of the review team, and determine the pending members of the review team to participate in the case review as members of the review team.

In one or more embodiments of this specification, the members of the audit team to be invited are invited to participate in the review of the case by invitation. The pending members of the audit team to participate in the review of the case are determined as members of the audit team, and the case investigation data and The materials surveyed by the insurance platform are sent to the members of the audit team. The members of the audit team can make a preliminary understanding based on the investigation data of the case and the materials surveyed by the insurance platform.

Step 414: The review team members review the investigation request of the case according to the anti-cheating mechanism and determine the review result.

In one or more embodiments of this specification, the members of the audit team review the investigation request of the case according to the anti-cheating mechanism. The members of the audit team decide the results of the audit by voting. The members of the audit team can vote within the set time. Yes, at the same time, the insurance platform records the audit data during the audit process.

Step 416: Whether the applicant's case investigation request passed the review by the review team members.

Step 418: The applicant's case investigation request fails the review of the review team members and refuses to apply for a deposit.

In one or more embodiments of this specification, when the effective number of audit groups set by the insurance platform is less than one-half, the refusal to apply for a security deposit; the members of the audit group decide the applicant’s case investigation request based on the voting method and review If the members of the group refuse to claim the security deposit, the number of votes shall be more than one-half of the total number of votes, and the insurance platform will refuse to apply for the security deposit to the applicant’s case investigation request and close the case.

Step 420: The applicant’s case investigation request is reviewed by members of the review team, and the deposit is accepted.

Step 422: Issue a security deposit based on the case investigation request.

In one or more embodiments of this specification, the audit team members decide the applicant’s case investigation request based on the voting method. If the audit team members accept more than one-half of the total votes, the insurance platform will accept all Describe the applicant's case investigation request, and send the audit results to all members participating in the insurance program, issue a deposit to the applicant's case investigation request, and close the case. The audit results will be stored for a long time and can be reviewed by members within the set time range.

In one or more embodiments of this specification, by inviting the pending members of the review team to participate in the review of the case, the possibility of possible fraud by the applicant is avoided, and the case is reviewed through an anti-cheating mechanism to ensure The objective, fair and impartial of the audit, and at the same time record the audit data during the audit process, which can be provided to members participating in the insurance program to review the audit process at any time within the set time range, and pass the insurance program The members of the team as members of the audit team to participate in the review of the case, popularized the knowledge of the project, and improved the user's awareness of the project.

FIG. 5 shows a data processing method according to an embodiment of the present specification. In this data processing method, the project is a mutual assistance project, and the project review group is a mutual assistance group, including steps 502 to 522.

Step 502: The mutual assistance platform receives the case investigation request submitted by the applicant.

In one or more embodiments of this specification, the applicant is an impoverished user for example. The applicant sends the case investigation request to the mutual assistance platform, where the case investigation request includes the applicant's personal information, and the mutual assistance platform performs business processing according to the case investigation request submitted by the applicant.

Step 504: The applicant proposes the mutual assistance group to intervene according to the needs.

In one or more embodiments of this specification, the applicant can propose the mutual assistance group to intervene according to the needs and participate in the review of the case. The mutual assistance platform decides whether to open the entrance for the mutual assistance group according to the requirements raised by the applicant.

Step 506: Determine whether the applicant's case investigation request is within the acceptance range of the mutual assistance group.

In one or more embodiments of this specification, the mutual assistance group is composed of members of the mutual assistance group. The mutual assistance members may be members of the mutual assistance project. The members of the mutual assistance project become members of the mutual assistance group through the set qualification certification standards. The mutual assistance group consists of at least 1,000 The members of the mutual aid group.

Step 508: The applicant's case investigation request is not within the acceptance scope of the mutual assistance group, and the mutual assistance group refuses to review the case.

In practical applications, taking the applicant as a poor user as an example, it will be explained. In the case where the case is beyond the scope of the mutual assistance group's acceptance by the mutual assistance platform, the mutual assistance platform may refuse the mutual assistance group to review the case.

Step 510: The applicant's case investigation request is within the acceptance range of the mutual assistance group, and the corresponding pending member of the mutual assistance group is determined according to the case investigation request.

In one or more embodiments of this specification, when the applicant’s case investigation request is within the acceptance range of the mutual aid group, the corresponding mutual assistance group pending member is determined according to the case investigation request, and the case investigation request submitted by the applicant is used to determine the The type of case matches the corresponding pending members of the mutual aid group according to the case type.

In practical applications, taking the applicant as a poor user as an example, it will be explained. According to the case investigation request submitted by the applicant, this case is a poor user. Through this case type, the corresponding pending members of the mutual aid group are matched. The pending members of the mutual aid group may be persons engaged in charities.

In one or more embodiments of this specification, the determined members of the mutual assistance group are determined according to the degree of activity and professional relationship.

Step 512: Send a request to participate in the case review to the pending members of the mutual assistance group, and determine the pending members of the mutual assistance group to participate in the case review as members of the mutual assistance group.

In one or more embodiments of this specification, the unresolved members of the mutual aid group are invited to participate in the review of the case by way of invitation, and the pending members of the mutual aid group participating in the review of the case are determined as members of the mutual aid group, and the case investigation data and the mutual assistance platform are investigated The materials of the mutual assistance group are sent to the members of the mutual assistance group. The members of the mutual assistance group can make a preliminary understanding based on the case investigation data and the information investigated by the mutual assistance platform.

Step 514: The members of the mutual assistance group review the investigation request of the case according to the anti-cheating mechanism and determine the review result.

In one or more embodiments of this specification, the members of the mutual aid group review the investigation request of the case according to the anti-cheating mechanism. The members of the mutual aid group decide the review results by voting. The members of the mutual aid group can vote within the set time. The mutual assistance platform records the audit data during the audit process.

Step 516: Whether the applicant's case investigation request was approved by the members of the mutual assistance group.

Step 518: The applicant's case investigation request fails the member's review of the mutual aid group and refuses to apply for mutual aid.

In one or more embodiments of this specification, if the effective number of votes of the mutual assistance group set by the mutual assistance platform is less than one-half, the mutual assistance fund is rejected; the members of the mutual assistance group decide the applicant’s case investigation request based on the voting method. The members of the mutual assistance group If the number of votes refusing to apply for mutual aid accounts for more than one-half of the total number of votes, the mutual aid platform will refuse to apply for mutual aid to the applicant’s case investigation request and close the case.

Step 520: The applicant’s case investigation request is reviewed by the members of the mutual assistance group, and the application for mutual assistance is accepted.

Step 522: According to the case investigation request, issue mutual aid.

In one or more embodiments of this specification, the members of the mutual aid group decide the applicant’s case investigation request based on the voting method. If the number of votes received by the mutual aid group members for applying for mutual aid accounts for more than half of the total votes, the mutual aid platform will accept The applicant's case investigation request, and send the audit results to all members participating in the mutual assistance project, issue mutual assistance to the applicant's case investigation request, and close the case. The audit results will be stored for a long time and can be reviewed by members within the set time range.

In one or more embodiments of this specification, by inviting the pending members of the mutual assistance group to participate in the review of the case, the possibility of possible fraud by the applicant is avoided, and the case is reviewed through an anti-cheating mechanism to ensure the review Objective, fair and impartial, and at the same time record the audit data in the audit process, which can be provided to members participating in the mutual assistance project to review the audit process at any time within the set time range, and pass the participation in the mutual assistance project. As a member of the mutual assistance group, the members conducted the review of the participating cases, which popularized the knowledge of the project and improved the user's awareness of the project.

Corresponding to the above method embodiments, this specification also provides an embodiment of a data processing apparatus. FIG. 6 shows a schematic structural diagram of a data processing apparatus according to an embodiment of this specification. As shown in FIG. 6, the device 600 includes:

The first receiving module 602 is configured to receive a case investigation request submitted by the first project member, and the case investigation request carries case investigation data;

The first determination module 604 is configured to determine the corresponding project review among the second project members according to the case investigation request when it is determined that the case investigation request of the first project member is within the acceptance scope of the project review team Group members to be determined;

Second determination module 606: configured to send a request for participation in case review to the pending members of the project review group, and upon receiving the response from the pending members of the project review group to confirm participation, determine the pending members of the project review group Be a member of the project review team;

The first obtaining module 608: is configured to obtain the audit data and audit results of the project review team members to review the case investigation request according to the anti-cheating mechanism;

The first sending module 610 is configured to process the case investigation request of the first project member according to the review result, and send the case investigation result to the first project member.

In an optional embodiment, the project in which the first project member participates is an insurance project, and the device includes:

Second receiving module: configured to receive the case investigation request submitted by the first project member, the case investigation request carrying case investigation data;

The third determination module: configured to determine the corresponding project review group among the second project members according to the case investigation request when the case investigation request of the first project member is within the acceptance scope of the project review group Pending members;

The fourth determination module: configured to send a request to participate in the case review to the pending members of the project review team, and upon receiving a response from the pending members of the project review team to confirm participation, determine the pending members of the project review team as Project review team members;

Second acquisition module: configured to acquire audit data and audit results of the project audit team members to audit the case investigation request according to the anti-cheating mechanism;

Second sending module: configured to close the case investigation request of the first project member according to the review result, and send the case investigation result to the first project member.

In an optional embodiment, the project in which the first project member participates is a mutual assistance project, and the device includes:

The third receiving module: configured to receive the case investigation request submitted by the first project member, the case investigation request carrying case investigation data;

Fifth determination module: configured to determine the corresponding project review group among the second project members according to the case investigation request when it is determined that the case investigation request of the first project member is within the acceptance scope of the project review group Pending members;

Sixth determination module: configured to send a request for participation in case review to the pending members of the project review team, and upon receiving a response from the pending members of the project review team to confirm participation, determine the pending members of the project review team Project review team members;

The third acquisition module: configured to acquire audit data and audit results of the project audit team members to audit the case investigation request according to the anti-cheating mechanism;

The third sending module: is configured to process the case investigation request of the first project member according to the review result, and send the case investigation result to the first project member.

In an optional embodiment, the project review team includes at least three project review team members.

In an optional embodiment, the pending members of the project review team are screened by:

Establishment sub-module: configured to establish the qualification requirements for the pending members of the project review team according to the business rules of the project review team and the behavior requirements for the pending members of the project review team during the business operation process, and establish the certification standards for the pending members of the project review team ;

Construction sub-module: configured to construct a qualification data question bank according to the pending membership qualification standards of the project review team;

Receiving submodule: configured to receive the project audit group qualification test request of the second project member and record the test data;

First determination submodule: configured to determine the second project member who passed the project audit group qualification certification test as a pending member of the project audit group, wherein the project audit group qualification certification test is implemented based on the qualification certification data question bank.

In an optional embodiment, the first determining module includes:

A second determination submodule: configured to determine the type of the case according to the case investigation request;

Matching sub-module: configured to match corresponding members of the second project according to the case type.

In an optional embodiment, the first receiving module is further configured to:

In an optional embodiment, it further includes:

In an optional embodiment, the first acquisition module is further configured to:

In an optional embodiment, by receiving the case investigation request submitted by the first project member, the case investigation request carries case investigation data, and the case investigation request of the first project member is determined to be accepted by the project review team In the case of the case, according to the case investigation request, the corresponding project review team pending members are identified among the second project members, and the project review team pending members are sent a request to participate in the case review, and the project review team is pending When the member confirms the participation response, the pending members of the project review team are determined to be members of the project review team, and the audit data and results of the project review team’s review of the case investigation request according to the anti-cheating mechanism are obtained based The audit result closes the case investigation request of the first project member, and sends the case investigation result to the first project member.

One or more embodiments of this specification also provide a computing device, including a memory, a processor, and computer instructions stored on the memory and executable on the processor. The processor executes the instructions to implement the Data processing method steps.

Embodiments of the present application also provide a computer-readable storage medium that stores computer instructions, which when executed by a processor implements the steps of the data processing method described above.

The foregoing is a schematic solution of a computer-readable storage medium of this embodiment. It should be noted that the technical solution of the storage medium and the technical solution of the above data processing method belong to the same concept. For details of the technical solution of the storage medium that are not described in detail, refer to the description of the technical solution of the foregoing data processing method.

The computer instructions include computer program code, and the computer program code may be in a source code form, an object code form, an executable file, or some intermediate form. The computer-readable medium may include: any entity or device capable of carrying the computer program code, a recording medium, a USB flash drive, a mobile hard disk, a magnetic disk, an optical disk, a computer memory, a read-only memory (ROM, Read-Only Memory) , Random Access Memory (RAM, Random Access Memory), electrical carrier signals, telecommunications signals and software distribution media, etc. It should be noted that the content contained in the computer-readable medium can be appropriately increased or decreased according to the requirements of legislation and patent practice in jurisdictions. For example, in some jurisdictions, according to legislation and patent practice, computer-readable media Does not include electrical carrier signals and telecommunications signals.

It should be noted that, for the convenience of description, the foregoing method embodiments are all expressed as a series of action combinations, but those skilled in the art should be aware that the present application is not limited by the sequence of actions described. Because according to the present application, certain steps can be performed in other orders or simultaneously. Secondly, those skilled in the art should also know that the embodiments described in the specification are all preferred embodiments, and the actions and modules involved are not necessarily required by this application.

In the above embodiments, the description of each embodiment has its own emphasis. For a part that is not detailed in an embodiment, you can refer to the related descriptions of other embodiments.

The preferred embodiments of the present application disclosed above are only used to help explain the present application. The alternative embodiments do not exhaustively describe all the details, nor limit the invention to the specific embodiments described. Obviously, according to the content of this specification, many modifications and changes can be made. This specification selects and specifically describes these embodiments in order to better explain the principle and practical application of the present application, so that those skilled in the art can understand and use the present application well. This application is limited only by the claims and their full scope and equivalents.

Claims

A data processing method, including:

Receive the case investigation request submitted by the first project member, the case investigation request carries case investigation data;

When it is determined that the case investigation request of the first project member is within the acceptance scope of the project review group, the corresponding project review team pending member is determined among the second project members according to the case investigation request;

Send a request to participate in the case review to the pending members of the project review team, and upon receiving the response from the pending members of the project review team to confirm participation, determine the pending members of the project review team as members of the project review team;

Obtain the audit data and audit results of the project review team members to review the case investigation request according to the anti-cheating mechanism;

According to the review result, the case investigation request of the first project member is closed, and the case investigation result is sent to the first project member.
The method according to claim 1, wherein the project in which the first project member participates is an insurance project, the method comprises:

Receiving a case investigation request submitted by the first project member, the case investigation request carrying case investigation data;

When it is determined that the case investigation request of the first project member is within the acceptance scope of the project review group, the corresponding project review team pending member is determined among the second project members according to the case investigation request;

Send a request to participate in the case review to the pending members of the project review team, and upon receiving the response from the pending members of the project review team to confirm participation, determine the pending members of the project review team as members of the project review team;

Obtain the audit data and audit results of the project review team members to review the case investigation request according to the anti-cheating mechanism;

According to the review result, the case investigation request of the first project member is closed, and the case investigation result is sent to the first project member.
The method according to claim 1, wherein the project in which the first project member participates is a mutual assistance project, the method comprises:

Receiving a case investigation request submitted by the first project member, the case investigation request carrying case investigation data;

When it is determined that the case investigation request of the first project member is within the acceptance scope of the project review group, the corresponding project review team pending member is determined among the second project members according to the case investigation request;

Send a request to participate in the case review to the pending members of the project review team, and upon receiving the response from the pending members of the project review team to confirm participation, determine the pending members of the project review team as members of the project review team;

Obtain the audit data and audit results of the project review team members to review the case investigation request according to the anti-cheating mechanism;

According to the review result, the case investigation request of the first project member is closed, and the case investigation result is sent to the first project member.
The method according to any one of claims 1 to 3, wherein the project review team includes at least three project review team members.
The method according to any one of claims 1 to 3, characterized in that the pending members of the project review group are screened by:

According to the business requirements of the project review team for the qualification requirements of the pending members of the project review team and the behavior requirements for the pending members of the project review team during the business operation process, establish the certification standards for the pending members of the project review team;

Construct a qualification data question bank according to the pending member qualification certification standards of the project review team;

Receiving the project certification team qualification test request of the second project member and recording test data;

The second project member who passed the project certification team qualification certification test is determined to be a pending member of the project certification team, wherein the project certification team qualification certification test is implemented based on the qualification certification data question bank.
The method according to any one of claims 1 to 3, wherein the determining the corresponding pending member of the project review group among the second project members according to the case investigation request includes:

According to the case investigation request, determine the type of the case;

Match the corresponding second project members according to the type of the case.
The method according to any one of claims 1 to 3, wherein after receiving the case investigation request submitted by the first project member, the method further includes:

According to the case investigation request, it is determined that the project review application entrance is open, and the case investigation request carries the project review application.
The method according to any one of claims 1-3, further comprising:

When it is determined that the case investigation request of the first project member is not within the scope of acceptance by the project review team, the project review request of the case of the first project member is rejected, and the first project member is notified.
The method according to any one of claims 1 to 3, characterized in that obtaining audit data and audit results of the project audit team members to audit the case investigation request according to the anti-cheating mechanism further includes:

Receive requests and feedback from the first project member and the second project member to review audit data.
A data processing device, including:

The first receiving module: configured to receive the case investigation request submitted by the first project member, the case investigation request carrying case investigation data;

The first determination module: configured to determine the corresponding project review group among the second project members according to the case investigation request when determining that the case investigation request of the first project member is within the acceptance scope of the project review group Pending members;

The second determination module: configured to send a request to participate in the case review to the pending members of the project review team, and upon receiving the response from the pending members of the project review team to confirm participation, determine the pending members of the project review team as Project review team members;

First acquisition module: configured to acquire audit data and audit results of the project audit team members to audit the case investigation request according to the anti-cheating mechanism;

First sending module: configured to close the case investigation request of the first project member according to the review result, and send the case investigation result to the first project member.
The apparatus according to claim 10, wherein the project in which the first project member participates is an insurance project, and the apparatus includes:

Second receiving module: configured to receive the case investigation request submitted by the first project member, the case investigation request carrying case investigation data;

The third determination module: configured to determine the corresponding project review group among the second project members according to the case investigation request when the case investigation request of the first project member is within the acceptance scope of the project review group Pending members;

The fourth determination module: configured to send a request to participate in the case review to the pending members of the project review team, and upon receiving a response from the pending members of the project review team to confirm participation, determine the pending members of the project review team as Project review team members;

The second acquisition module: configured to acquire audit data and audit results of the project audit team members to audit the case investigation request according to the anti-cheating mechanism;

Second sending module: configured to close the case investigation request of the first project member according to the review result, and send the case investigation result to the first project member.
The apparatus according to claim 10, wherein the project in which the first project member participates is a mutual assistance project, and the apparatus includes:

The third receiving module: configured to receive the case investigation request submitted by the first project member, the case investigation request carrying case investigation data;

Fifth determination module: configured to determine the corresponding project review group among the second project members according to the case investigation request when it is determined that the case investigation request of the first project member is within the acceptance scope of the project review group Pending members;

Sixth determination module: configured to send a request for participation in case review to the pending members of the project review team, and upon receiving a response from the pending members of the project review team to confirm participation, determine the pending members of the project review team as Project review team members;

The third acquisition module: configured to acquire audit data and audit results of the project audit team members to audit the case investigation request according to the anti-cheating mechanism;

The third sending module: is configured to process the case investigation request of the first project member according to the review result, and send the case investigation result to the first project member.
The apparatus according to any one of claims 10-12, wherein the project review team includes at least three project review team members.
The device according to any one of claims 10-12, wherein the pending members of the project review group are screened by:

Establishment sub-module: configured to establish the qualification requirements for the pending members of the project review team according to the business rules of the project review team and the behavior requirements for the pending members of the project review team during the business operation process, and establish the certification standards for the pending members of the project review team ;

Construction sub-module: configured to construct a qualification data question bank according to the pending membership qualification standards of the project review team;

Receiving submodule: configured to receive the project audit group qualification test request of the second project member and record the test data;

First determination submodule: configured to determine the second project member who passed the project audit group qualification certification test as a pending member of the project audit group, wherein the project audit group qualification certification test is implemented based on the qualification certification data question bank.
The device according to any one of claims 10-12, wherein the first determining module comprises:

A second determination submodule: configured to determine the type of the case according to the case investigation request;

Matching sub-module: configured to match corresponding members of the second project according to the case type.
The apparatus according to any one of claims 10-12, wherein the first receiving module is further configured to:

According to the case investigation request, it is determined that the project review application entrance is open, and the case investigation request carries the project review application.
The device according to any one of claims 10-12, further comprising:

When it is determined that the case investigation request of the first project member is not within the scope of acceptance by the project review team, the project review request of the case of the first project member is rejected, and the first project member is notified.
The apparatus according to any one of claims 10-12, wherein the first acquisition module is further configured to:

Receive requests and feedback from the first project member and the second project member to review audit data.
A computing device, including a memory, a processor, and computer instructions stored on the memory and executable on the processor, characterized in that, when the processor executes the instruction, the instruction is executed when the processor executes the claim. 1-9 The steps of any one of the methods.
A computer-readable storage medium storing computer instructions, characterized in that when the instructions are executed by a processor, the steps of the method according to any one of claims 1-9 are implemented.