WO2020024435A1

WO2020024435A1 - Information processing method and system

Info

Publication number: WO2020024435A1
Application number: PCT/CN2018/110587
Authority: WO
Inventors: 蔡灵敏
Original assignee: 平安科技（深圳）有限公司
Priority date: 2018-07-31
Filing date: 2018-10-17
Publication date: 2020-02-06
Also published as: CN109246322A; CN109246322B

Abstract

The present application provides an information processing method and system. The method comprises: a background server obtains user data to be interrupted; the background server pushes the user data to an outbound call platform; the outbound call platform updates an outbound call user list according to the received user data; the outbound call platform makes automatic outbound calls according to the updated outbound call user list. The above method can perform interruption on users to which no outbound calls are needed again, and thus facilitating improvement of the hit rate of automatic outbound calls.

Description

Information processing method and system

This application claims priority from a Chinese patent application filed on July 31, 2018 with the Chinese Patent Office, application number 201810857993.2, and the invention name is "an information processing method and system", the entire contents of which are incorporated herein by reference. .

Technical field

The present application relates to the field of computer technology, and in particular, to an information processing method and system.

Background technique

Currently, users can use the outbound platform to perform automatic outbound calls for users. However, in some cases, due to changes in the situation, there is no need to call some users, so an interruption mechanism is required. After users are interrupted, there is no need to perform outbound calls for these users to recommend services. Therefore, an automatic outbound interruption mechanism for such users is needed.

Application content

The present application provides an information processing method and system to interrupt users who do not need to make outgoing calls.

Specifically, this application is implemented through the following technical solutions:

In a first aspect, this application provides an information processing method. The method is applied to a system including a background server and an outbound call platform. The method includes:

The background server obtains user data to be interrupted;

Pushing the user data to the outbound platform by the background server;

Updating, by the outbound platform, the outbound user list according to the received user data;

The outbound platform performs an automatic outbound call according to the updated outbound user list.

In a second aspect, the present application provides an information processing system, which includes a background server and an outbound platform;

The background server is configured to obtain user data to be interrupted;

The background server, configured to push the user data to the outbound platform;

The outbound calling platform is configured to update an outbound calling user list according to the received user data;

The outbound calling platform is configured to perform automatic outbound calling according to the updated outbound user list.

According to a third aspect, an embodiment of the present application provides a computer device including a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor executes the computer program to implement the first Aspect of the method.

According to a fourth aspect, an embodiment of the present application provides a computer non-volatile readable storage medium, which is characterized in that the computer non-volatile readable storage medium includes a stored program, and where the program is controlled when the program is run The device on which the computer non-volatile readable storage medium is located executes the method according to the first aspect.

Any one of the above technical solutions has the following beneficial effects:

In the embodiment of the present application, after the background server obtains the user data to be interrupted, the background server pushes the user data to the outbound platform, and the outbound platform updates the outbound user list according to the user data, so that the outbound platform can update according to the update. The outgoing call user list automatically performs outgoing calls. Since the user data to be interrupted corresponds to users who do not need to make outgoing calls again, the outgoing call platform makes outgoing calls based on the outgoing call user list. Therefore, the outgoing call platform makes external calls based on the user data to be interrupted. After the calling user list is updated, the updated user list no longer includes users corresponding to the user data to be interrupted, so the above method can be used to interrupt users who do not need to be called again.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 is a schematic flowchart of an information processing method according to an embodiment of the present application;

2 is a schematic flowchart of another information processing method according to an embodiment of the present application;

3 is a schematic structural diagram of an information processing system according to an embodiment of the present application;

4 is a schematic flowchart of another information processing method according to an embodiment of the present application;

5 is a schematic structural diagram of a background server according to an embodiment of the present application;

6 is a schematic flowchart of another information processing method according to an embodiment of the present application;

FIG. 7 is a schematic structural diagram of an outbound call platform according to an embodiment of the present application; FIG.

8 is a schematic structural diagram of another background server according to an embodiment of the present application;

FIG. 9 is a schematic structural diagram of another outbound calling platform provided by an embodiment of the present application.

detailed description

Exemplary embodiments will be described in detail herein, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numbers in different drawings represent the same or similar elements unless otherwise indicated. The implementations described in the following exemplary embodiments do not represent all implementations consistent with this application. Rather, they are merely examples of devices and methods consistent with certain aspects of the application as detailed in the appended claims.

The terminology used in this application is for the purpose of describing particular embodiments only and is not intended to limit the application. As used in this application and the appended claims, the singular forms "a", "the" and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise. It should also be understood that the term "and / or" as used herein refers to and includes any or all possible combinations of one or more of the associated listed items.

Depending on the context, the word "if" as used herein can be interpreted as "at" or "when" or "in response to determination".

FIG. 1 is a schematic flowchart of an information processing method according to an embodiment of the present application. The method is applied to a system including a background server and an outbound call platform. The method includes the following steps:

101. The background server obtains user data to be interrupted.

102. The background server pushes user data to the outbound platform.

103. The outbound calling platform updates the outbound calling user list according to the received user data.

104. The outbound platform performs an automatic outbound call according to the updated outbound user list.

Specifically, the user data to be interrupted corresponds to a user who does not need to make an outbound call, that is, the user data to be interrupted is user data that no longer performs an automatic outbound call. After obtaining the user data in the background server, the outbound platform does not Then, an outbound call is performed to the user corresponding to the above user data, and the background server sends the above user data to the outbound platform, so that the outbound platform can update the outbound user list according to the above user data, and the outbound platform can then update the user based on the updated user. The list performs automatic outbound calls. Since the updated outbound user list no longer includes users corresponding to the user data to be interrupted, the outbound platform only needs to continue to perform automatic outbound calls based on the updated outbound user list. A user who makes an outbound call initiates a call and interrupts users who do not need to make an outbound call, which is conducive to improving the hit rate of automatic outbound calls.

It should be noted that the background server and the outbound platform can be set in the same device or separately. The specific setting method can be set according to actual needs, and is not specifically limited here.

It should be noted again that the outbound user list can also be stored in the background server. After the background server obtains the user data to be interrupted, it directly updates the outbound user list. The user list is sent to the outbound platform, so that the outbound platform performs an automatic outbound call according to the received outbound user list. The specific implementation can be set according to actual needs, and is not specifically limited here.

FIG. 2 is a schematic flowchart of another information processing method according to an embodiment of the present application. As shown in FIG. 2, when step 101 is performed, the following steps may be implemented:

201. The background server obtains a scene that needs to be interrupted.

202. The background server determines the user data to be interrupted according to the scene where the interruption is needed.

Specifically, the scene information that needs to be interrupted can be configured in the background server in advance. The background server can periodically obtain the user data generated during the period according to the scenes that need to be interrupted, and then determine whether the user data is to be interrupted according to the user data. User data. In practical applications, the above period can be set to 1 minute.

In a feasible implementation scenario, the scenarios that need to be interrupted include: an active consultation scenario and a network online transaction service scenario.

In a feasible implementation solution, after determining that the scene to be interrupted is an active consultation scenario and a network online service scenario, in step 202, when the scene that needs to be interrupted is an active consultation scenario, the background server will The acquired user data is used as the user data to be interrupted. When the scenario that needs to be interrupted is an online business scenario, the background server uses the user data entered by the user as the user data to be interrupted.

Specifically, when the preset to-be-interrupted scenario is an active consultation scenario and a network online service scenario, the background server may determine whether it is an active consultation scenario or an online service scenario according to the current scenario. When the scenario is an active consultation scenario, The background server can obtain the content of the call, and obtain the user data according to the content of this consultation, and use the obtained user data as the user data to be interrupted. When the scenario is an online business scenario, the background server can obtain The user data entered by the user during the online transaction process, and the user data entered by the user is used as the user data to be interrupted.

In a feasible embodiment, the active consultation scenario includes a scenario corresponding to a user actively calling; the online transaction service scenario includes a corresponding scenario when online vehicle insurance services are processed.

In a feasible embodiment, when the scenario requiring interruption is an active consultation scenario, the user data to be interrupted includes the user's phone number and scenario information used to indicate that the scenario is an active consultation scenario; when the scenario requiring interruption is to be handled online During a business scenario, the user data to be interrupted includes the phone number, license plate number, and scenario information used to indicate that the scenario is an online business scenario.

Specifically, in the active consultation scenario, the user's active call is received. At this time, the user's phone number and scene information (that is, the scene corresponding to the user's active call) can be recorded. In this way, the background server interrupts according to the recorded information and needs. The scene information determines whether the user is a user to be interrupted. In the online business scenario, such as the vehicle insurance business, the phone number or license plate number entered by the user will be received. In this way, the back-end server will receive the user's phone number, license plate number, and scenario information (that is, the online online business scenario). , The background server judges whether the user is a user to be interrupted according to the recorded information and scene information that needs to be interrupted.

In a feasible implementation, the background server can obtain user data corresponding to the user to be interrupted after determining the user to be interrupted, and then the background server can use the interface with the outbound platform to update the user data to be interrupted, such as The phone number is pushed to the outbound platform. It should be noted that the user data includes, but is not limited to, the user's phone number. The specific situation can be set according to actual needs. For example, if the user pays attention to the public number of the outbound platform, the personal information can be Pay attention to the username of the public account.

In a feasible embodiment, after the outbound platform receives user data to be interrupted, the outbound platform updates the outbound user list according to the received user data to be interrupted. For example, the outbound platform may be in the outbound user list. Delete the record containing the user data to be interrupted, or the outbound platform can also mark the invalid user data in the outbound user list as invalid. The specific update method is not specifically limited here, and the outbound platform is external After the calling user list is updated, automatic outgoing calls are performed according to the updated outgoing user list. In this way, automatic outgoing calls to user data that needs to be interrupted can be avoided, which is conducive to improving the hit rate of automatic outgoing calls.

FIG. 3 is a schematic structural diagram of an information processing system according to an embodiment of the present application. As shown in FIG. 3, the system includes a background server 31 and an outbound platform 32;

The background server 31 is configured to obtain user data to be interrupted;

The background server 31 is configured to push user data to the outbound platform 32;

The outbound calling platform 32 is configured to update the outbound calling user list according to the received user data;

The outbound calling platform 32 is configured to perform automatic outbound calling according to the updated outbound calling user list.

In a feasible implementation, when the background server 31 is configured to obtain user data to be interrupted, it is specifically configured to:

The background server 31 obtains a scene that needs to be interrupted;

The background server 31 determines the user data to be interrupted according to the scene that needs to be interrupted.

In a feasible implementation manner, when the background server 31 is used to determine the user data to be interrupted according to the scenario that needs to be interrupted, it is specifically used to:

When the scenario requiring interruption is an active consultation scenario, the background server uses the user data obtained during this consultation as the user data to be interrupted;

When the scenario that requires interruption is the online transaction scenario, the background server treats the user data entered by the user as the user data to be interrupted.

With regard to the system in the above embodiment, the specific manner in which the background server 31 and the outbound platform 32 perform operations has been described in detail in the embodiment of the method, and will not be described in detail here.

FIG. 4 is a schematic flowchart of another information processing method according to an embodiment of the present application. The method is executed on a background server. As shown in FIG. 4, the method includes the following steps:

401. Obtain user data to be interrupted.

402. Push user data to an outbound platform.

The specific manner of the method in the foregoing embodiment has been described in detail in the embodiment of the method, and will not be described in detail here.

FIG. 5 is a schematic structural diagram of a background server according to an embodiment of the present application. As shown in FIG. 5, the background server includes:

The obtaining unit 51 is configured to obtain user data to be interrupted.

The sending unit 52 is configured to push user data to the outbound platform.

The specific manner of the background server in the foregoing embodiment has been described in detail in the embodiment of the method, and will not be described in detail here.

In the embodiment of the present application, after the background server obtains the user data to be interrupted, the background server pushes the user data to the outbound platform, and the outbound platform updates the outbound user list according to the user data, so that the outbound platform can update according to the update. The outgoing call user list automatically performs outgoing calls. Since the user data to be interrupted corresponds to users who do not need to make outgoing calls again, the outgoing call platform makes outgoing calls based on the outgoing call user list. After the calling user list is updated, the updated user list no longer includes users corresponding to the user data to be interrupted, so the above method can be used to interrupt users who do not need to be called again.

FIG. 6 is a schematic flowchart of another information processing method according to an embodiment of the present application. The method is executed on an outbound platform. The method includes the following steps:

601. Receive user data to be interrupted sent by a background server.

602. Update the outgoing call user list according to the user data.

603. Perform an automatic outbound call according to the updated outbound user list.

FIG. 7 is a schematic structural diagram of an outbound call platform according to an embodiment of the present application. As shown in FIG. 7, the outbound call platform includes:

The receiving unit 71 is configured to receive user data to be interrupted sent by a background server.

The updating unit 72 is configured to update the outgoing call user list according to the user data.

The outgoing call unit 73 is configured to perform automatic outgoing call according to the updated outgoing call user list.

The specific manner of the outbound call platform in the foregoing embodiment has been described in detail in the embodiment of the method, and will not be described in detail here.

FIG. 8 is a schematic structural diagram of another background server provided by an embodiment of the present application. As shown in FIG. 8, the background server 2000 may include one or more of the following components: a processing component 2002, a memory 2004, a power supply component 2006, and a multimedia component 2008. , Audio component 2010, input / output (I / O) interface 2012, sensor component 2014, and communication component 2016.

The processing component 2002 generally controls the overall operations of the background server 2000, such as operations associated with display, phone calls, data communications, camera operations, and recording operations. The processing element 2002 may include one or more processors 2020 to execute instructions to complete all or part of the steps of the method described above. In addition, the processing component 2002 may include one or more modules to facilitate the interaction between the processing component 2002 and other components. For example, the processing component 2002 may include a multimedia module to facilitate the interaction between the multimedia component 2008 and the processing component 2002.

The memory 2004 is configured to store various types of data to support the operation of the background server 2000. Examples of these data include instructions for any application or method for operating on the background server 2000, contact data, phone book data, messages, pictures, videos, and so on. The memory 2004 may be implemented by any type of volatile or non-volatile storage device or a combination thereof, such as static random access memory (SRAM), electrically erasable programmable read-only memory (EEPROM), Programming read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic disk or optical disk.

The power component 2006 provides power to various components of the background server 2000. The power component 2006 may include a power management system, one or more power sources, and other components associated with generating, managing, and distributing power for the background server 2000.

The multimedia component 2008 includes a screen that provides an output interface between the background server 2000 and the user. In some embodiments, the screen may include a liquid crystal display (LCD) and a touch panel (TP). If the screen includes a touch panel, the screen may be implemented as a touch screen to receive an input signal from a user. The touch panel includes one or more touch sensors to sense touch, swipe, and gestures on the touch panel. The touch sensor can not only sense the boundary of a touch or slide action, but also detect duration and pressure related to the touch or slide operation. In some embodiments, the multimedia component 2008 includes a front camera and / or a rear camera. When the device 2000 is in an operation mode, such as a shooting mode or a video mode, the front camera and / or the rear camera can receive external multimedia data. Each front camera and rear camera can be a fixed optical lens system or have focal length and optical zoom capabilities.

The audio component 2010 is configured to output and / or input audio signals. For example, the audio component 2010 includes a microphone (MIC). When the background server 2000 is in an operation mode, such as a call mode, a recording mode, and a voice recognition mode, the microphone is configured to receive an external audio signal. The received audio signal may be further stored in the memory 2004 or transmitted via the communication component 2016. In some embodiments, the audio component 2010 further includes a speaker for outputting audio signals.

The I / O interface 2012 provides an interface between the processing component 2002 and a peripheral interface module. The peripheral interface module may be a keyboard, a click wheel, a button, or the like. These buttons may include, but are not limited to: a home button, a volume button, a start button, and a lock button.

The sensor component 2014 includes one or more sensors for providing status evaluation of various aspects for the background server 2000. For example, the sensor component 2014 can detect the on / off status of the background server 2000 and the relative positioning of the components, such as the display and keypad of the background server 2000. The sensor component 2014 can also detect the background server 2000 or a component of the background server 2000. The location changes, the presence or absence of the user's contact with the background server 2000, the orientation or acceleration / deceleration of the background server 2000, and the temperature change of the background server 2000. The sensor component 2014 may include a proximity sensor configured to detect the presence of nearby objects without any physical contact. The sensor component 2014 may also include a light sensor, such as a CMOS or CCD image sensor, for use in imaging applications. In some embodiments, the sensor component 2014 may further include an acceleration sensor, a gyroscope sensor, a magnetic sensor, a pressure sensor, or a temperature sensor.

The communication component 2016 is configured to facilitate wired or wireless communication between the background server 2000 and other devices. The background server 2000 can access a wireless network based on a communication standard, such as Wi-Fi, 2G or 3G, or a combination thereof. In one exemplary embodiment, the communication section 2016 receives a broadcast signal or broadcast-related information from an external broadcast management system via a broadcast channel. In one exemplary embodiment, the communication component 2016 further includes a near field communication (NFC) module to facilitate short-range communication. For example, the NFC module can be implemented based on radio frequency identification (RFID) technology, infrared data association (IrDA) technology, ultra wideband (UWB) technology, Bluetooth (BT) technology, and other technologies.

In an exemplary embodiment, the background server 2000 may be implemented by one or more application-specific integrated circuits (ASICs), digital signal processors (DSPs), digital signal processing devices (DSPDs), programmable logic devices (PLDs), The programming gate array (FPGA), controller, microcontroller, microprocessor, or other electronic components are implemented to perform the method shown in FIG. 4.

In an exemplary embodiment, a computer non-volatile readable storage medium including instructions, such as a memory 2004 including instructions, may be executed by the processor 2020 of the background server 2000 to complete the foregoing method. For example, the computer non-volatile readable storage medium may be a ROM, a random access memory (RAM), a CD-ROM, a magnetic tape, a floppy disk, an optical data storage device, and the like. The processor 2020 is configured to: obtain user data to be interrupted; and push the user data to the outbound platform.

In a feasible implementation manner, when the processor 2020 is configured to obtain user data to be interrupted, the processor 2020 is specifically configured to: obtain a scene that needs to be interrupted; and determine the user data to be interrupted according to the scene that needs to be interrupted.

In a feasible implementation, the processor 2020 is configured to determine the user data to be interrupted according to a scenario where interruption is required, and is specifically used to:

When the scenario requiring interruption is an active consultation scenario, the user data obtained during this consultation is used as the user data to be interrupted;

When the scenario requiring interruption is an online service scenario, the user data input by the user is taken as the user data to be interrupted.

The computer non-volatile readable storage medium stores a computer program for executing: obtaining user data to be interrupted; and pushing the user data to an outbound platform.

FIG. 9 is a schematic structural diagram of another outbound calling platform provided by an embodiment of the present application. As shown in FIG. 9, the outbound calling platform 3000 may include one or more of the following components: a processing component 3002, a memory 3004, a power supply component 3006, and multimedia. Component 3008, audio component 3010, input / output (I / O) interface 3012, sensor component 3014, and communication component 3016.

The processing component 3002 generally controls overall operations of the outbound platform 3000, such as operations associated with display, telephone calls, data communications, camera operations, and recording operations. The processing element 3002 may include one or more processors 3020 to execute instructions to complete all or part of the steps of the method described above. In addition, the processing component 3002 may include one or more modules to facilitate interaction between the processing component 3002 and other components. For example, the processing component 3002 may include a multimedia module to facilitate the interaction between the multimedia component 3008 and the processing component 3002.

The memory 3004 is configured to store various types of data to support the operation of the outbound platform 3000. Examples of these data include instructions for any application or method for operating on the outbound platform 3000, contact data, phone book data, messages, pictures, videos, etc. The memory 3004 can be implemented by any type of volatile or non-volatile storage device or a combination thereof, such as static random access memory (SRAM), electrically erasable programmable read-only memory (EEPROM), Programming read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic disk or optical disk.

The power component 3006 provides power to various components of the outbound platform 3000. The power component 3006 may include a power management system, one or more power sources, and other components associated with generating, managing, and distributing power for the outbound platform 3000.

The multimedia component 3008 includes a screen that provides an output interface between the outbound platform 3000 and the user. In some embodiments, the screen may include a liquid crystal display (LCD) and a touch panel (TP). If the screen includes a touch panel, the screen may be implemented as a touch screen to receive an input signal from a user. The touch panel includes one or more touch sensors to sense touch, swipe, and gestures on the touch panel. The touch sensor can not only sense the boundary of a touch or slide action, but also detect duration and pressure related to the touch or slide operation. In some embodiments, the multimedia component 3008 includes a front camera and / or a rear camera. When the outgoing call platform 3000 is in an operation mode, such as a shooting mode or a video mode, the front camera and / or the rear camera can receive external multimedia data. Each front camera and rear camera can be a fixed optical lens system or have focal length and optical zoom capabilities.

The audio component 3010 is configured to output and / or input audio signals. For example, the audio component 3010 includes a microphone (MIC). When the outbound platform 3000 is in an operation mode, such as a call mode, a recording mode, and a voice recognition mode, the microphone is configured to receive an external audio signal. The received audio signal may be further stored in the memory 3004 or transmitted via the communication component 3016. In some embodiments, the audio component 3010 further includes a speaker for outputting audio signals.

The I / O interface 3012 provides an interface between the processing component 3002 and a peripheral interface module. The peripheral interface module may be a keyboard, a click wheel, a button, or the like. These buttons may include, but are not limited to: a home button, a volume button, a start button, and a lock button.

The sensor component 3014 includes one or more sensors for providing status evaluation of various aspects for the outbound platform 3000. For example, the sensor component 3014 can detect the on / off state of the outbound platform 3000, and the relative positioning of the components, such as the display and keypad of the outbound platform 3000. The sensor component 3014 can also detect the outbound platform 3000 or the outbound platform 3000 The position of a component changes, the presence or absence of contact between the user and the outbound platform 3000, the orientation or acceleration / deceleration of the outbound platform 3000, and the temperature change of the outbound platform 3000. The sensor assembly 3014 may include a proximity sensor configured to detect the presence of nearby objects without any physical contact. The sensor component 3014 may also include a light sensor, such as a CMOS or CCD image sensor, for use in imaging applications. In some embodiments, the sensor assembly 3014 may further include an acceleration sensor, a gyroscope sensor, a magnetic sensor, a pressure sensor, or a temperature sensor.

The communication component 3016 is configured to facilitate wired or wireless communication between the outbound platform 3000 and other devices. The outgoing call platform 3000 can access a wireless network based on a communication standard, such as Wi-Fi, 2G or 3G, or a combination thereof. In one exemplary embodiment, the communication section 3016 receives a broadcast signal or broadcast-related information from an external broadcast management system via a broadcast channel. In one exemplary embodiment, the communication component 3016 further includes a near field communication (NFC) module to facilitate short-range communication. For example, the NFC module can be implemented based on radio frequency identification (RFID) technology, infrared data association (IrDA) technology, ultra wideband (UWB) technology, Bluetooth (BT) technology, and other technologies.

In an exemplary embodiment, the outbound platform 3000 may be implemented by one or more application specific integrated circuits (ASICs), digital signal processors (DSPs), digital signal processing devices (DSPDs), programmable logic devices (PLDs), A programmable gate array (FPGA), controller, microcontroller, microprocessor, or other electronic component is implemented to perform the method shown in FIG. 6.

In an exemplary embodiment, a computer non-volatile readable storage medium including instructions, such as a memory 3004 including instructions, may be provided, which may be executed by the processor 3020 of the outbound platform 3000 to complete the above method. For example, the computer non-volatile readable storage medium may be a ROM, a random access memory (RAM), a CD-ROM, a magnetic tape, a floppy disk, an optical data storage device, and the like. The processor 3020 is configured to: receive user data to be interrupted sent by the background server; update the outgoing call user list according to the user data; and perform automatic outgoing call according to the updated outgoing call user list.

The above computer non-volatile readable storage medium stores a computer program for executing: receiving user data to be interrupted sent by a background server; updating the outgoing call user list according to the user data; and updating the outgoing call user list according to the update Make an automatic outbound call.

An embodiment of the present application further provides a computer device. The computer device includes a memory and a processor. The memory is used to store information including program instructions. The processor is used to control the execution of the program instructions. The computer device application includes a background server and an outgoing call. In the system of the platform, when the program instructions are loaded and executed by the processor, the following steps are implemented: the background server obtains the user data to be interrupted; the background server pushes the user data to the outbound platform; the outbound platform calls the user according to the received user data The list is updated; the outbound platform performs automatic outbound calls based on the updated outbound user list.

Optionally, when the program instructions are loaded and executed by the processor, the following steps are further implemented: the background server obtains a scene that needs to be interrupted; the background server determines the user data to be interrupted according to the scene that needs to be interrupted.

Optionally, when the program instructions are loaded and executed by the processor, the following steps are also implemented: when the scenario requiring interruption is an active consultation scenario, the background server uses the user data obtained during this consultation as the user data to be interrupted; When the interrupted scenario is an online business scenario, the background server treats the user data entered by the user as the user data to be interrupted.

Optionally, the active consultation scenario includes a scenario corresponding to a user actively calling; the online transaction service scenario includes a corresponding scenario when the vehicle insurance service is processed online.

Optionally, when the scenario requiring interruption is an active consultation scenario, the user data to be interrupted includes the user's phone number and scenario information used to indicate that the scenario is an active consultation scenario; when the scenario requiring interruption is an online business scenario, The user data to be interrupted includes the phone number, license plate number, and scene information used to indicate that the scene is an online business scenario.

An embodiment of the present application further provides a computer non-volatile readable storage medium. The computer non-volatile readable storage medium includes a stored program. The computer non-volatile readable storage medium is applied to include a background server and an external call. In the system of the platform, during the program running, the device where the computer nonvolatile readable storage medium is located performs the following steps: the background server obtains the user data to be interrupted; the background server pushes the user data to the outbound platform; the outbound platform The outgoing call user list is updated according to the received user data; the outgoing call platform performs automatic outgoing calls according to the updated outgoing call user list.

Optionally, when the program is running, the device controlling the computer's non-volatile readable storage medium further performs the following steps: the background server obtains the scenes that need to be interrupted; the background server determines the user data to be interrupted according to the scenes that need to be interrupted.

Optionally, when the program is running, the device that controls the computer's non-volatile readable storage medium further performs the following steps: When the scenario requiring interruption is an active consultation scenario, the background server treats the user data obtained during this consultation as a standby Interrupted user data; when the scenario requiring interruption is an online business scenario, the background server uses the user data entered by the user as the user data to be interrupted.

Those skilled in the art will readily contemplate other embodiments of the present disclosure after considering the specification and practicing the disclosure disclosed herein. This application is intended to cover any variations, uses, or adaptations of this disclosure that conform to the general principles of this disclosure and include the common general knowledge or conventional technical means in the technical field not disclosed by this disclosure. . It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the disclosure being indicated by the following claims.

It should be understood that the present disclosure is not limited to the precise structure that has been described above and illustrated in the drawings, and various modifications and changes can be made without departing from the scope thereof. The scope of the disclosure is limited only by the following claims.

Claims

An information processing method, wherein the method is applied to a system including a background server and an outbound platform, and the method includes:

The background server obtains user data to be interrupted;

Pushing the user data to the outbound platform by the background server;

Updating, by the outbound platform, the outbound user list according to the received user data;

The outbound platform performs an automatic outbound call according to the updated outbound user list.
The method according to claim 1, wherein the obtaining, by the background server, user data to be interrupted comprises:

The background server obtains a scene that needs to be interrupted;

The background server determines the user data to be interrupted according to the scene that needs to be interrupted.
The method according to claim 2, wherein the determining, by the background server, the user data to be interrupted according to the scenario that needs to be interrupted comprises:

When the scenario requiring interruption is an active consultation scenario, the background server uses the user data obtained during the consultation as the user data to be interrupted;

When the scenario requiring interruption is an online transaction service scenario, the background server uses the user data input by the user as the user data to be interrupted.
The method of claim 3, wherein:

The active consultation scenario includes a scenario corresponding to a user actively calling;

The online service application scenario includes a scenario corresponding to an online vehicle insurance service application.
The method of claim 3, wherein:

When the scene requiring interruption is an active consultation scene, the user data to be interrupted includes a user's phone number and scene information used to indicate that the scene is an active consultation scene;

When the scenario requiring interruption is an online transaction service scenario, the user data to be interrupted includes a phone number, a license plate number, and scenario information used to indicate that the scenario is an online transaction service scenario.
An information processing system, characterized in that the system includes a background server and an outbound platform;

The background server is configured to obtain user data to be interrupted;

The background server, configured to push the user data to the outbound platform;

The outbound calling platform is configured to update an outbound calling user list according to the received user data;

The outbound calling platform is configured to perform automatic outbound calling according to the updated outbound user list.
The system according to claim 6, wherein when the background server is configured to obtain user data to be interrupted, the system is specifically configured to:

The background server obtains a scene that needs to be interrupted;

The background server determines the user data to be interrupted according to the scene that needs to be interrupted.
The system according to claim 7, wherein when the background server is used to determine the user data to be interrupted according to the scenario that needs to be interrupted, it is specifically used to:

When the scenario requiring interruption is an active consultation scenario, the background server uses the user data obtained during the consultation as the user data to be interrupted;

When the scenario requiring interruption is an online transaction service scenario, the background server uses the user data input by the user as the user data to be interrupted.
The system of claim 8, wherein:

The active consultation scenario includes a scenario corresponding to a user actively calling;

The online service application scenario includes a scenario corresponding to an online vehicle insurance service application.
The system of claim 8, wherein:

When the scene requiring interruption is an active consultation scene, the user data to be interrupted includes a user's phone number and scene information used to indicate that the scene is an active consultation scene;

When the scenario that needs to be interrupted is an online transaction service scenario, the user data to be interrupted includes a phone number, a license plate number, and scenario information used to indicate that the scenario is an online transaction service scenario.
A computer device includes a memory and a processor, where the memory is used to store information including program instructions, the processor is used to control execution of the program instructions, and the computer device application includes a background server and a In the system of the outbound platform, when the program instructions are loaded and executed by the processor, the following steps are implemented:

The background server obtains user data to be interrupted;

Pushing the user data to the outbound platform by the background server;

Updating, by the outbound platform, the outbound user list according to the received user data;

The outbound platform performs an automatic outbound call according to the updated outbound user list.
The computer device according to claim 11, wherein when the program instructions are loaded and executed by the processor, the following steps are further implemented:

The background server obtains a scene that needs to be interrupted;

The background server determines the user data to be interrupted according to the scene that needs to be interrupted.
The computer device according to claim 12, wherein when the program instructions are loaded and executed by the processor, the following steps are further implemented:

When the scenario requiring interruption is an active consultation scenario, the background server uses the user data obtained during the consultation as the user data to be interrupted;

When the scenario requiring interruption is an online transaction service scenario, the background server uses the user data input by the user as the user data to be interrupted.
The computer device according to claim 13, wherein:

The active consultation scenario includes a scenario corresponding to a user actively calling;

The online service application scenario includes a scenario corresponding to an online vehicle insurance service application.
The computer device according to claim 13, wherein:

When the scene requiring interruption is an active consultation scene, the user data to be interrupted includes a user's phone number and scene information used to indicate that the scene is an active consultation scene;

When the scenario that needs to be interrupted is an online transaction service scenario, the user data to be interrupted includes a phone number, a license plate number, and scenario information used to indicate that the scenario is an online transaction service scenario.
A computer nonvolatile readable storage medium, characterized in that the computer nonvolatile readable storage medium includes a stored program, and the computer nonvolatile readable storage medium is applied to include a background server and an external server. In the system of the call platform, wherein the device where the non-volatile readable storage medium of the computer is controlled while the program is running performs the following steps:

The background server obtains user data to be interrupted;

Pushing the user data to the outbound platform by the background server;

Updating, by the outbound platform, the outbound user list according to the received user data;

The outbound platform performs an automatic outbound call according to the updated outbound user list.
The computer non-volatile readable storage medium according to claim 16, wherein, when the program runs, controlling a device where the computer non-volatile readable storage medium is located further performs the following steps:

The background server obtains a scene that needs to be interrupted;

The background server determines the user data to be interrupted according to the scene that needs to be interrupted.
The computer non-volatile readable storage medium according to claim 17, wherein, when the program is running, controlling a device where the computer non-volatile readable storage medium is located further performs the following steps:

When the scenario requiring interruption is an active consultation scenario, the background server uses the user data obtained during the consultation as the user data to be interrupted;

When the scenario requiring interruption is an online transaction service scenario, the background server uses the user data input by the user as the user data to be interrupted.
The computer non-volatile readable storage medium according to claim 18, wherein

The active consultation scenario includes a scenario corresponding to a user actively calling;

The online service application scenario includes a scenario corresponding to an online vehicle insurance service application.
The computer non-volatile readable storage medium according to claim 18, wherein

When the scene requiring interruption is an active consultation scene, the user data to be interrupted includes a user's phone number and scene information used to indicate that the scene is an active consultation scene;

When the scenario that needs to be interrupted is an online transaction service scenario, the user data to be interrupted includes a phone number, a license plate number, and scenario information used to indicate that the scenario is an online transaction service scenario.