WO2019192101A1 - Customer protection analysis method, electronic device, and computer readable storage medium - Google Patents

Customer protection analysis method, electronic device, and computer readable storage medium Download PDF

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Publication number
WO2019192101A1
WO2019192101A1 PCT/CN2018/095278 CN2018095278W WO2019192101A1 WO 2019192101 A1 WO2019192101 A1 WO 2019192101A1 CN 2018095278 W CN2018095278 W CN 2018095278W WO 2019192101 A1 WO2019192101 A1 WO 2019192101A1
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Prior art keywords
analysis
insurance
gap
amount
education
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PCT/CN2018/095278
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French (fr)
Chinese (zh)
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彭青龙
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平安科技(深圳)有限公司
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Publication of WO2019192101A1 publication Critical patent/WO2019192101A1/en

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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/02Marketing; Price estimation or determination; Fundraising
    • G06Q30/0282Rating or review of business operators or products
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions
    • G06Q30/0601Electronic shopping [e-shopping]
    • G06Q30/0631Item recommendations
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/08Insurance

Definitions

  • the present application relates to the field of insurance technology, and in particular, to a method for forming a portrait of a salesperson of a customer security analysis method, an electronic device, and a computer readable storage medium.
  • the scheme for recommending insurance for customers is generally to query the customer history policy through the background, analyze the matching insurance plan, and push it to the customer for selection.
  • this customer security analysis method is not intelligent enough.
  • the data of this analysis method is based on the guarantee situation of only one insurance platform, and cannot truly reflect the actual needs of customers.
  • only historical insurance data is used for analysis. The data foundation does not reflect the current living conditions of the client or the future life expectancy.
  • the purpose of the application is to provide a customer security analysis method, an electronic device, and a computer readable storage medium, and to a certain extent overcome the problem that the insurance platform for the customer is not intelligent enough in the prior art, and the insurance platform is improved.
  • the customer recommends the fit of the insurance.
  • a customer security analysis method including the following steps:
  • the output guarantee analysis result includes a generation guarantee analysis table and a guarantee unit check matrix
  • the guarantee unit check matrix includes a list of the current insurance amount, the gap insurance amount and the ratio of the two according to each guarantee analysis.
  • the scale is presented in the form of a picture
  • the present application further provides an electronic device including a memory and a processor, where the memory is used to store a customer security analysis system executable by the processor, and the customer security analysis system includes:
  • Data grooming module for combing all policy information of the target customer
  • Data analysis module for safeguard analysis of all policy information, including annual daily expense analysis, child education expenditure analysis, liability analysis, critical illness gap analysis, accident protection gap analysis, and child education security gap analysis;
  • the output module is configured to output the result of the guarantee analysis, including generating a guarantee analysis table and a check-in matrix, and the check-in matrix includes the customer's current insured amount, the gap insurance amount, and the ratio of the two according to each guarantee analysis.
  • the ratio of the two is shown in the form of a picture;
  • the push module is used to push the guarantee analysis table and the guarantee check matrix to the target customer.
  • the present application further provides a computer readable storage medium having a customer security analysis system stored therein, the client security analysis system being executable by at least one processor to cause at least one processor to execute The following steps of the customer assurance analysis method:
  • the output guarantee analysis result includes a generation guarantee analysis table and a guarantee unit check matrix
  • the guarantee unit check matrix includes a list of the current insurance amount, the gap insurance amount and the ratio of the two according to each guarantee analysis.
  • the scale is presented in the form of a picture
  • the positive progress of this application is that when the target customer protection analysis or recommendation insurance products are carried out, the policy information of the target customers on each insurance platform is first sorted, and then the policy information is combined with the daily expenses of the customer, the education expenses of the children, and the liabilities.
  • Comprehensive analysis determine the target customer's critical illness gap, accident protection gap, children's education security gap, generate a safeguard analysis form and a guarantee unit check matrix to push to the customer for display, so that customers can intuitively know the current insured amount in the table.
  • the actual situation of the information such as the gap insurance amount and the ratio of the two.
  • FIG. 1 is an optional schematic flowchart of a customer security analysis method according to an embodiment of the present application
  • FIG. 2 is a schematic diagram of an optional program module of a customer security analysis system according to an embodiment of the present application
  • FIG. 3 is a schematic diagram of another optional program module of a customer security analysis system according to an embodiment of the present application.
  • FIG. 4 is a schematic diagram of still another optional program module of the customer security analysis system according to an embodiment of the present application.
  • FIG. 5 is a schematic diagram of an optional hardware architecture of an electronic device according to an embodiment of the present application.
  • FIG. 1 is an optional schematic flowchart of the customer security analysis method of the present application. As shown in FIG. 1 , the method may include the following steps S01-S04:
  • the target customer When combing the policy information of the target customer, it not only includes all the historical policies under the current insurance platform, but also needs to obtain the historical policy information of the target customers under other insurance platforms.
  • the target customers are selected in the current database. Different policy information under the platform, in the second database, the different policy information of the target customer under other insurance platforms is filtered; then, the selected policy information is extracted, and the attribute information corresponding to the specific field is obtained, and the policy card is generated. .
  • the specific field includes a policy relationship person field, a product name field, a security term field, a security content field, a payment field, and a receiving benefit mode field;
  • the attribute information corresponding to the policy related person field includes: the insured information, the insured person Information and beneficiary information;
  • the attribute information corresponding to the product name field includes: main insurance name and policy number information;
  • the attribute information corresponding to the guarantee period field includes: policy effective time information, policy guarantee period information; and attribute information corresponding to the guarantee content field includes : different insurance types and corresponding insurance amount information;
  • the attribute information corresponding to the payment field includes: unit time payment amount information, payment period information;
  • the collection benefit method field includes specific interest collection method information.
  • the first input interface includes a plurality of sub-input ports for receiving the daily expenditure amount of the corresponding attribute; and receiving the input education expenditure amount of the child through the second input interface, wherein The second input interface includes a plurality of sub-input ports for receiving the education expenditure amount corresponding to the child education expenditure corresponding attribute, and the child education expenditure corresponding attribute includes at least the pre-university education and the university education; and the input debt amount is received through the third input interface, wherein The third input interface includes a plurality of sub-input ports for receiving the liability amount of the corresponding attribute of the liability, and the liability corresponding attribute includes at least a car loan balance and a mortgage balance; and the amount received according to the first input interface, the second input interface, and the third input interface Determine the total daily expenses of the target customers, the total education expenses of the children, and the total liabilities.
  • the critical illness gap calculates the total daily expenditure in the first year limit threshold (for example, the next 5 years) based on the determined annual daily expenditure; obtain the critical illness insurance total insurance amount in all the policy information of the target customer;
  • the accident protection gap Calculate the total daily expenditure in the next second year threshold (for example, the next 10 years) based on the determined annual daily expenses, wherein the second year threshold is greater than the first year threshold;
  • the insurance policy has the total life insurance coverage;
  • the total insurance policy amount of all the policy information of the target customer is available; the child education security gap is calculated according to the determined total education expenditure of the child and the total amount of the existing education insurance obtained.
  • children's education security gap total education expenses of children - total insurance coverage of education insurance.
  • the output guarantee analysis result includes a generation guarantee analysis table and a guarantee unit check matrix
  • the guarantee unit check matrix includes a list of the current insurance amount, the gap insurance amount and the ratio of the two according to each guarantee analysis.
  • the scale is presented in the form of a picture
  • the foregoing protection analysis table includes a target customer basic information interface and a target customer security gap interface, wherein the target customer basic information interface includes an annual daily expenditure analysis, a child education expenditure analysis, and a liability analysis analysis result, and the target customer security gap interface includes Analysis of severe illness gap analysis, accident protection gap analysis, and analysis of children's education security gap.
  • the customer basic information and the customer security gap information are displayed in separate pages or displayed on different pages on the same page, which allows the customer to more intuitively see the current actual situation and the actual situation of the current security gap.
  • the guarantee unit checklist includes a list of the amount of insurance coverage, gap insurance, and the ratio of the two customers according to each guarantee analysis.
  • the specific implementation may include: the insurance coverage of the accident protection project, the gap insurance amount, and both.
  • Each protection item is displayed separately, and the user can visually see the situation of each item.
  • the proportion of the insurance amount and the gap insurance amount that the customer currently has is displayed in the form of a picture, which is more vivid and more intuitive. Customers have stronger visual impact and improve the success rate of insurance recommendations.
  • the policy information of the target customer on each insurance platform is first sorted, and then the policy information is combined with the customer's annual daily expenses, the child's education expenses, and the liabilities.
  • Comprehensive analysis of the situation determine the target customer's critical illness gap, accident protection gap, children's education security gap, generate a safeguard analysis table and a single check matrix to be pushed to the customer for display, so that customers can intuitively know what they currently have in the table.
  • the actual situation of information such as the amount of insurance, the amount of the gap, and the ratio of the two.
  • FIG. 2-4 shows an optional structural block diagram of the customer security analysis system.
  • the analysis system is partitioned into one or more program modules, one or more program modules being stored in a storage medium and executed by one or more processors to complete the application.
  • the program module referred to in the present application refers to a series of computer program instruction segments capable of performing a specific function, and is more suitable for describing the execution process of the customer security analysis system in the storage medium than the program itself. The following description will specifically describe each program module of the embodiment.
  • the customer support analysis system 20 includes:
  • the data grooming module 21 is configured to sort all policy information of the target customer
  • the data analysis module 22 is configured to perform security analysis on all policy information, including annual daily expenditure analysis, child education expenditure analysis, liability analysis, critical illness gap analysis, accident protection gap analysis, and child education security gap analysis;
  • the output module 23 is configured to output the result of the guarantee analysis, including generating a guarantee analysis table and a check-up check matrix, and the check-in matrix includes: listing each customer's current insurance amount, gap insurance amount, and the ratio of the two according to each guarantee analysis. The ratio of the two is shown in the form of a picture;
  • the pushing module 24 is configured to push the guarantee analysis table and the guarantee check matrix to the target customer.
  • the data grooming module 21 includes:
  • the screening unit 211 is configured to filter different policy information of the target customer under the current insurance platform in the first database, and filter different policy information of the target customer under other insurance platforms in the second database;
  • the generating unit 212 is configured to perform data extraction on the filtered policy information, obtain attribute information corresponding to the specific field, and generate a policy grooming table.
  • the specific field includes a policy relationship person field, a product name field, a guarantee period field, a guarantee content field, a payment field, and a receiving benefit mode field;
  • the attribute information corresponding to the policy related person field includes: the insured person information, the insured person information, and the benefit
  • the information information corresponding to the product name field includes: the main insurance name and the policy number information;
  • the attribute information corresponding to the guarantee period field includes: the policy effective time information, the policy guarantee period information;
  • the attribute information corresponding to the guarantee content field includes: different insurance Type and corresponding insurance quota information;
  • the attribute information corresponding to the payment field includes: unit time payment amount information, payment period information;
  • the collection benefit method field includes specific interest collection method information.
  • the data analysis module 22 includes:
  • the first receiving unit 221 is configured to receive the input annual daily expenditure amount through the first input interface, where the first input interface includes multiple sub-input ports for receiving the daily expenditure amount of the corresponding attribute;
  • the second receiving unit 222 is configured to receive the input education expenditure amount of the child through the second input interface, where the second input interface includes multiple sub-input ports for receiving the education expenditure amount corresponding to the child education expenditure corresponding attribute, and the child education expenditure corresponding to Attributes include at least pre-university education and university education;
  • the third receiving unit 223 is configured to receive the input debt amount through the third input interface, where the third input interface includes multiple sub-input ports for receiving the liability amount of the corresponding attribute of the liability, and the liability corresponding attribute includes at least the balance of the vehicle loan, Mortgage balance, other liabilities;
  • the determining unit 224 is configured to determine, according to the amount received by the first input interface, the second input interface, and the third input interface, the total annual expenditure of the target customer, the total amount of the child education expenditure, and the total liability.
  • the data analysis module 22 further includes:
  • the guarantee analysis table generated by the output module includes a target customer basic information interface and a target customer security gap interface, wherein the target customer basic information interface includes annual daily expenditure analysis, child education expenditure analysis, and debt analysis analysis results, and target customer protection.
  • the gap interface includes analysis of severe illness gap analysis, accident protection gap analysis, and analysis of children's education security gap analysis.
  • the matrix check matrix generated by the output module includes the insurance coverage, the gap insurance amount and the ratio of the two, according to each guarantee analysis.
  • the guarantee unit checklist specifically includes: the insurance coverage of the accident protection project, the gap guarantee The ratio of the amount and the two; the insured amount of the critical illness protection project, the gap insurance amount and the ratio of the two; the insurance coverage of the child education security project, the gap insurance amount and the ratio of the two; the insurance coverage of the old-age security, the gap insurance amount The ratio of the two; the amount of the wealth inheritance project, the amount of the gap, and the ratio of the two.
  • the policy information of the target customer on each insurance platform is first sorted, and then the policy information is combined with the customer's annual daily expenses, the child's education expenses, and the liabilities.
  • Comprehensive analysis of the situation determine the target customer's critical illness gap, accident protection gap, children's education security gap, generate a safeguard analysis table and a single check matrix to be pushed to the customer for display, so that customers can intuitively know what they currently have in the table.
  • the actual situation of information such as the amount of insurance, the amount of the gap, and the ratio of the two.
  • FIG. 5 is a schematic diagram of a hardware architecture of an embodiment of an electronic device according to the present application.
  • the electronic device 2 is an apparatus capable of automatically performing numerical calculation and/or information processing in accordance with an instruction set or stored in advance.
  • it can be a smartphone, a tablet, a laptop, a desktop computer, a rack server, a blade server, a tower server, or a rack server (including a stand-alone server, or a server cluster composed of multiple servers).
  • the electronic device 2 includes at least, but not limited to, a memory 21, a processor 22, a network interface 23, and a customer support analysis system 20 that are communicably coupled to each other through a system bus. among them:
  • the memory 21 includes at least one type of computer readable storage medium including a flash memory, a hard disk, a multimedia card, a card type memory (eg, SD or DX memory, etc.), a random access memory (RAM), a static random access memory. (SRAM), read only memory (ROM), electrically erasable programmable read only memory (EEPROM), programmable read only memory (PROM), magnetic memory, magnetic disk, optical disk, and the like.
  • the memory 21 may be an internal storage module of the electronic device 2, such as a hard disk or a memory of the electronic device 2.
  • the memory 21 may also be an external storage device of the electronic device 2, such as a plug-in hard disk equipped on the electronic device 2, a smart memory card (SMC), and a secure digital (Secure Digital, SD) card, flash card, etc.
  • the memory 21 can also include both an internal storage module of the electronic device 2 and an external storage device thereof.
  • the memory 21 is generally used to store an operating system installed in the electronic device 2 and various types of application software, such as program codes of the customer security analysis system 20. Further, the memory 21 can also be used to temporarily store various types of data that have been output or are to be output.
  • Processor 22 may be a Central Processing Unit (CPU), controller, microcontroller, microprocessor, or other data processing chip in some embodiments.
  • the processor 22 is typically used to control the overall operation of the electronic device 2, such as performing control and processing related to data interaction or communication with the electronic device 2.
  • the processor 22 is configured to execute program code or processing data stored in the memory 21, such as the running customer security analysis system 20 and the like.
  • the network interface 23 may comprise a wireless network interface or a wired network interface, which is typically used to establish a communication connection between the electronic device 2 and other electronic devices.
  • the network interface 23 is for connecting the electronic device 2 to an external terminal through a network, establishing a data transmission channel, a communication connection, and the like between the electronic device 2 and the external terminal.
  • the network can be an intranet, an Internet, a Global System of Mobile communication (GSM), a Wideband Code Division Multiple Access (WCDMA), a 4G network, a 5G network, Wireless or wired networks such as Bluetooth or Wi-Fi.
  • FIG. 5 only shows the electronic device with components 21-23, but it should be understood that not all illustrated components may be implemented and that more or fewer components may be implemented instead.
  • the customer security analysis system 20 stored in the memory 21 can also be divided into one or more program modules, one or more program modules being stored in the memory 21 and being processed by one or more processors. (This embodiment is processor 22) is executed to complete the application.
  • the embodiment further provides a computer readable storage medium.
  • the computer readable storage medium stores a customer security analysis system, and the customer security analysis system can be executed by at least one processor, so that at least one processor executes as in the first embodiment. The steps of the customer assurance analysis method.
  • the computer readable storage medium includes a flash memory, a hard disk, a multimedia card, a card type memory (eg, SD or DX memory, etc.), a random access memory (RAM), a static random access memory (SRAM), a read only memory (ROM), electrically erasable programmable read only memory (EEPROM), programmable read only memory (PROM), magnetic memory, magnetic disk, optical disk, and the like.
  • a computer readable storage medium may be an internal storage unit of a computer device, such as a hard disk or memory of the computer device.
  • the computer readable storage medium may also be an external storage device of a computer device, such as a plug-in hard disk equipped with the smart disk (SMC), Secure Digital (Secure Digital) , SD) card, flash card (Flash Card), etc.
  • the computer readable storage medium can also include both an internal storage unit of the computer device and an external storage device thereof.
  • the computer readable storage medium is generally used to store an operating system installed on a computer device and various types of application software, such as a program code of the customer security analysis system of the second embodiment.
  • the computer readable storage medium can also be used to temporarily store various types of data that have been output or are to be output.

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Abstract

A customer protection analysis method, comprising: sorting all insurance policy information of a target customer (S01); performing protection analysis on all the insurance policy information (S02), comprising performing annual daily expenditure analysis, children's education expenditure analysis, debt analysis, severe illness gap analysis, accident protection gap analysis, and children's education protection gap analysis; outputting a protection analysis result, comprising generating a protection analysis table and an insurance policy physical examination matrix table (S03), the insurance policy physical examination matrix table comprising an insurance coverage currently owned by the customer, a gap insurance coverage, and a proportion thereof which are listed according to each protection analysis, and the proportion of the coverage and the gap coverage being displayed in an image form; and pushing the protection analysis table and the insurance policy physical examination matrix table to the target customer (S04). A problem that an insurance platform is not intelligent enough in terms of a protection analysis mode for a customer is solved, and a fit degree for the insurance platform to recommend an insurance to a customer is improved.

Description

客户保障分析方法、电子装置及计算机可读存储介质Customer protection analysis method, electronic device and computer readable storage medium
本申请申明享有2018年04月04日递交的申请号为CN 2018103018414、名称为“客户迁徙方法、系统、计算机设备及存储介质”的中国专利申请的优先权,该中国专利申请的整体内容以参考的方式结合在本申请中。This application claims the priority of the Chinese patent application filed on Apr. 4, 2018, with the application number CN 2018103018414, entitled "Customer Migration Method, System, Computer Equipment and Storage Medium", the entire contents of which are incorporated by reference. The way is combined in this application.
技术领域Technical field
本申请涉及保险技术领域,具体涉及一种客户保障分析方法业务员画像形成方法、电子装置及计算机可读存储介质。The present application relates to the field of insurance technology, and in particular, to a method for forming a portrait of a salesperson of a customer security analysis method, an electronic device, and a computer readable storage medium.
背景技术Background technique
随着社会的发展进步,保险作为新兴的行业正在被人们广泛认同,人们购买保险的意识也越来越强,相对应的,如何为客户个性化的推荐保险,就成为各个保险平台关注的问题之一。With the development and progress of society, insurance is widely recognized as an emerging industry, and people's awareness of purchasing insurance is getting stronger and stronger. Correspondingly, how to recommend insurance for customers personally becomes a concern of various insurance platforms. one.
现有技术中,为客户推荐保险的方案一般是通过后台查询客户历史保单情况,分析出与之相匹配的保险方案,并推送给客户供其进行选择。然而这种客户保障分析方法并不够智能化,首先,这种分析方法的数据依据仅仅为一家保险平台的保障情况,无法真实的反应出客户实际需求情况,其次,仅仅以历史保险数据作为分析的数据基础,没有结合客户当前生活状况也没有考虑未来生活预期状况。In the prior art, the scheme for recommending insurance for customers is generally to query the customer history policy through the background, analyze the matching insurance plan, and push it to the customer for selection. However, this customer security analysis method is not intelligent enough. First, the data of this analysis method is based on the guarantee situation of only one insurance platform, and cannot truly reflect the actual needs of customers. Secondly, only historical insurance data is used for analysis. The data foundation does not reflect the current living conditions of the client or the future life expectancy.
针对相关技术中保险平台为客户的保障分析方式不够智能化的问题,目前尚未提出有效的解决方案。In view of the fact that the insurance platform for customers in the related technology is not intelligent enough, the effective solution has not been proposed yet.
发明内容Summary of the invention
本申请的目的在于提供一种客户保障分析方法、电子装置及计算机可读存储介质,进而在一定程度上克服现有技术中保险平台为客户的保障分析方式不够智能化的问题,提高保险平台为客户推荐保险的契合度。The purpose of the application is to provide a customer security analysis method, an electronic device, and a computer readable storage medium, and to a certain extent overcome the problem that the insurance platform for the customer is not intelligent enough in the prior art, and the insurance platform is improved. The customer recommends the fit of the insurance.
本申请是通过下述技术方案来解决上述技术问题:The present application solves the above technical problems by the following technical solutions:
根据本申请的一个方面,提供了客户保障分析方法,包括如下步骤:According to an aspect of the present application, a customer security analysis method is provided, including the following steps:
S01,梳理目标客户的所有保单信息;S01, combing all policy information of the target customer;
S02,对所有保单信息进行保障分析,包括每年日常开支分析、子女教育开支分析、负债分析、重疾缺口分析、意外保障缺口分析、子女教育保障缺口分析;S02, safeguard analysis of all policy information, including annual daily expenditure analysis, child education expenditure analysis, liability analysis, critical illness gap analysis, accident protection gap analysis, and child education security gap analysis;
S03,输出保障分析的结果,包括生成保障分析表以及保单体检矩阵表,保单体检矩阵表包括根据每个保障分析列出客户目前拥有的保额、缺口保额和两者的比例,两者的比例以图片形式展现;S03, the output guarantee analysis result includes a generation guarantee analysis table and a guarantee unit check matrix, and the guarantee unit check matrix includes a list of the current insurance amount, the gap insurance amount and the ratio of the two according to each guarantee analysis. The scale is presented in the form of a picture;
S04,将保障分析表和保单体检矩阵表推送给目标客户。S04, the guarantee analysis table and the guarantee unit check matrix are pushed to the target customer.
为了实现上述目的,根据本申请的另一方面,本申请还提供一种电子装置,包括存储器和处理器,存储器用于存储可被处理器执行的客户保障分析系统,客户保障分析系统包括:In order to achieve the above object, according to another aspect of the present application, the present application further provides an electronic device including a memory and a processor, where the memory is used to store a customer security analysis system executable by the processor, and the customer security analysis system includes:
数据梳理模块,用于梳理目标客户的所有保单信息;Data grooming module for combing all policy information of the target customer;
数据分析模块,用于对所有保单信息进行保障分析,包括每年日常开支分析、子女教育开支分析、负债分析、重疾缺口分析、意外保障缺口分析、子女教育保障缺口分析;Data analysis module for safeguard analysis of all policy information, including annual daily expense analysis, child education expenditure analysis, liability analysis, critical illness gap analysis, accident protection gap analysis, and child education security gap analysis;
输出模块,用于输出保障分析的结果,包括生成保障分析表以及保单体检矩阵表,保单体检矩阵表包括根据每个保障分析列出客户目前拥有的保额、缺口保额和两者的比例,两者的比例以图片形式展现;The output module is configured to output the result of the guarantee analysis, including generating a guarantee analysis table and a check-in matrix, and the check-in matrix includes the customer's current insured amount, the gap insurance amount, and the ratio of the two according to each guarantee analysis. The ratio of the two is shown in the form of a picture;
推送模块,用于将保障分析表和保单体检矩阵表推送给目标客户。The push module is used to push the guarantee analysis table and the guarantee check matrix to the target customer.
为了实现上述目的,本申请还提供一种计算机可读存储介质,计算机可读存储介质内存储有客户保障分析系统,客户保障分析系统可被至少一个处理器所执行,以使至少一个处理器执行客户保障分析方法的以下步骤:In order to achieve the above object, the present application further provides a computer readable storage medium having a customer security analysis system stored therein, the client security analysis system being executable by at least one processor to cause at least one processor to execute The following steps of the customer assurance analysis method:
S01,梳理目标客户的所有保单信息;S01, combing all policy information of the target customer;
S02,对所有保单信息进行保障分析,包括每年日常开支分析、子女教育开支分析、负债分析、重疾缺口分析、意外保障缺口分析、子女教育保障缺口分析;S02, safeguard analysis of all policy information, including annual daily expenditure analysis, child education expenditure analysis, liability analysis, critical illness gap analysis, accident protection gap analysis, and child education security gap analysis;
S03,输出保障分析的结果,包括生成保障分析表以及保单体检矩阵表,保单体检矩阵表包括根据每个保障分析列出客户目前拥有的保额、缺口保额和两者的比例,两者的比 例以图片形式展现;S03, the output guarantee analysis result includes a generation guarantee analysis table and a guarantee unit check matrix, and the guarantee unit check matrix includes a list of the current insurance amount, the gap insurance amount and the ratio of the two according to each guarantee analysis. The scale is presented in the form of a picture;
S04,将保障分析表和保单体检矩阵表推送给目标客户。S04, the guarantee analysis table and the guarantee unit check matrix are pushed to the target customer.
本申请的积极进步效果在于:在进行为目标客户保障分析或推荐保险产品时,先梳理目标客户在各个保险平台的保单信息,然后将保单信息结合客户每年日常开支、子女教育开支、负债情况进行综合分析,确定目标客户重疾缺口、意外保障缺口、子女教育保障缺口情况,生成保障分析表和保单体检矩阵表推送给客户进行展示,使得客户可以在表中直观的获知自己目前拥有的保额、缺口保额和两者的比例等信息的实际情况。这种客户保障分析方法,有效地解决现有技术中为客户的保障分析方式不够智能化的问题,提高保险平台为客户推荐保险的契合度。The positive progress of this application is that when the target customer protection analysis or recommendation insurance products are carried out, the policy information of the target customers on each insurance platform is first sorted, and then the policy information is combined with the daily expenses of the customer, the education expenses of the children, and the liabilities. Comprehensive analysis, determine the target customer's critical illness gap, accident protection gap, children's education security gap, generate a safeguard analysis form and a guarantee unit check matrix to push to the customer for display, so that customers can intuitively know the current insured amount in the table. The actual situation of the information such as the gap insurance amount and the ratio of the two. This customer security analysis method effectively solves the problem that the customer's security analysis method is not intelligent enough in the prior art, and improves the fit of the insurance platform to recommend insurance for customers.
附图说明DRAWINGS
图1是根据本申请实施例的客户保障分析方法的一种可选的流程示意图;1 is an optional schematic flowchart of a customer security analysis method according to an embodiment of the present application;
图2是根据本申请实施例的客户保障分析系统的一种可选的程序模块示意图;2 is a schematic diagram of an optional program module of a customer security analysis system according to an embodiment of the present application;
图3是根据本申请实施例的客户保障分析系统的另一种可选的程序模块示意图;3 is a schematic diagram of another optional program module of a customer security analysis system according to an embodiment of the present application;
图4是根据本申请实施例的客户保障分析系统的又一种可选的程序模块示意图;以及4 is a schematic diagram of still another optional program module of the customer security analysis system according to an embodiment of the present application;
图5是根据本申请实施例的电子装置的一种可选的硬件架构示意图。FIG. 5 is a schematic diagram of an optional hardware architecture of an electronic device according to an embodiment of the present application.
具体实施方式detailed description
为了使本申请的目的、技术方案及优点更加清楚明白,以下结合附图及实施例,对本申请进行进一步详细说明。应当理解,此处所描述的具体实施例仅用以解释本申请,并不用于限定本申请。基于本申请中的实施例,本领域普通技术人员在没有做出创造性劳动前提下所获得的所有其他实施例,都属于本申请保护的范围。In order to make the objects, technical solutions, and advantages of the present application more comprehensible, the present application will be further described in detail below with reference to the accompanying drawings and embodiments. It is understood that the specific embodiments described herein are merely illustrative of the application and are not intended to be limiting. All other embodiments obtained by a person of ordinary skill in the art based on the embodiments of the present application without departing from the inventive scope are the scope of the present application.
实施例一Embodiment 1
下面结合附图对本申请提供的客户保障分析方法进行说明。The customer support analysis method provided by the present application will be described below with reference to the accompanying drawings.
图1为本申请客户保障分析方法的一种可选的流程示意图,如图1所示,该方法可以包括以下步骤S01-S04:FIG. 1 is an optional schematic flowchart of the customer security analysis method of the present application. As shown in FIG. 1 , the method may include the following steps S01-S04:
S01,梳理目标客户的所有保单信息;S01, combing all policy information of the target customer;
在梳理目标客户的保单信息时,不仅包含当前保险平台下的所有历史保单,还需要获取其他保险平台下目标客户的历史保单信息,具体实现时,在第一数据库中筛选出目标客户在当前保险平台下的不同保单信息,在第二数据库中筛选出目标客户在其它保险平台下的不同保单信息;然后,将筛选出的保单信息进行数据提取,获得特定字段对应的属性信息,生成保单梳理表。When combing the policy information of the target customer, it not only includes all the historical policies under the current insurance platform, but also needs to obtain the historical policy information of the target customers under other insurance platforms. In the specific implementation, the target customers are selected in the current database. Different policy information under the platform, in the second database, the different policy information of the target customer under other insurance platforms is filtered; then, the selected policy information is extracted, and the attribute information corresponding to the specific field is obtained, and the policy card is generated. .
其中,优选地,特定字段包括保单关系人字段、产品名称字段、保障期限字段、保障内容字段、缴费字段以及领取利益方式字段;保单关系人字段对应的属性信息包括:投保人信息、被投保人信息、受益人信息;产品名称字段对应的属性信息包括:主险名称、保单号信息;保障期限字段对应的属性信息包括:保单生效时间信息、保单保障期限信息;保障内容字段对应的属性信息包括:不同保险类型及对应的保险额度信息;缴费字段对应的属性信息包括:单位时间缴费金额信息、缴费年限信息;领取利益方式字段包括具体利益领取方式信息。Preferably, the specific field includes a policy relationship person field, a product name field, a security term field, a security content field, a payment field, and a receiving benefit mode field; the attribute information corresponding to the policy related person field includes: the insured information, the insured person Information and beneficiary information; the attribute information corresponding to the product name field includes: main insurance name and policy number information; the attribute information corresponding to the guarantee period field includes: policy effective time information, policy guarantee period information; and attribute information corresponding to the guarantee content field includes : different insurance types and corresponding insurance amount information; the attribute information corresponding to the payment field includes: unit time payment amount information, payment period information; the collection benefit method field includes specific interest collection method information.
S02,对所有保单信息进行保障分析,包括每年日常开支分析、子女教育开支分析、负债分析、重疾缺口分析、意外保障缺口分析、子女教育保障缺口分析;S02, safeguard analysis of all policy information, including annual daily expenditure analysis, child education expenditure analysis, liability analysis, critical illness gap analysis, accident protection gap analysis, and child education security gap analysis;
具体对所有保单信息进行保障分析的过程中,先通过如下方式完成日常开支、子女教育开支、负债的分析:In the process of safeguard analysis of all policy information, the following analysis is done to analyze daily expenses, children's education expenses, and liabilities:
通过第一输入界面接收输入的每年日常开支金额,其中,第一输入界面包含多个子输入端口,用于接收对应属性的日常开支金额;通过第二输入界面接收输入的子女教育开支金额,其中,第二输入界面包含多个子输入端口,用于接收子女教育开支对应属性的教育开支金额,子女教育开支对应属性至少包括大学前教育、大学教育;通过第三输入界面接收输入的负债金额,其中,第三输入界面包含多个子输入端口,用于接收负债对应属性的负债金额,负债对应属性至少包括车贷余额、房贷余额;根据第一输入界面、第二输入界面及第三输入界面接收的金额,确定目标客户的每年日常开支总额、子女教育开支总额、及负债总额。Receiving the input annual expenditure amount of the child through the first input interface, wherein the first input interface includes a plurality of sub-input ports for receiving the daily expenditure amount of the corresponding attribute; and receiving the input education expenditure amount of the child through the second input interface, wherein The second input interface includes a plurality of sub-input ports for receiving the education expenditure amount corresponding to the child education expenditure corresponding attribute, and the child education expenditure corresponding attribute includes at least the pre-university education and the university education; and the input debt amount is received through the third input interface, wherein The third input interface includes a plurality of sub-input ports for receiving the liability amount of the corresponding attribute of the liability, and the liability corresponding attribute includes at least a car loan balance and a mortgage balance; and the amount received according to the first input interface, the second input interface, and the third input interface Determine the total daily expenses of the target customers, the total education expenses of the children, and the total liabilities.
在对重疾缺口分析时:根据确定的每年日常开支总额计算未来第一年限阈值(例如未 来5年)内日常开支总额;获取目标客户的所有保单信息中已有重疾保险总保额;获取重疾平均治疗费用(该获取重疾平均治疗费用可以是默认费用,例如,18.9万,也可以根据实际情况进行输入更改),计算重疾缺口,其中,重疾缺口=重疾平均治疗费用+未来第一年限阈值内日常开支总额-已有重疾保险总保额。In the analysis of the critical illness gap: calculate the total daily expenditure in the first year limit threshold (for example, the next 5 years) based on the determined annual daily expenditure; obtain the critical illness insurance total insurance amount in all the policy information of the target customer; The average treatment cost of severe illness (the average treatment cost for obtaining severe illness can be the default cost, for example, 189,000, can also be input changes according to the actual situation), calculate the critical illness gap, wherein the critical illness gap = the average treatment cost of severe illness + Total daily expenses in the first year limit threshold in the future - the total amount of insurance for critical illness insurance.
在对意外保障缺口进行分析时:根据确定的每年日常开支总额计算未来第二年限阈值(例如未来10年)内日常开支总额,其中,第二年限阈值大于第一年限阈值;获取目标客户的所有保单信息中已有寿险总保额;计算意外保障缺口,其中,意外保障缺口=负债+未来第二年限阈值内日常开支总额-已有寿险总保额;In the analysis of the accident protection gap: Calculate the total daily expenditure in the next second year threshold (for example, the next 10 years) based on the determined annual daily expenses, wherein the second year threshold is greater than the first year threshold; The insurance policy has the total life insurance coverage; the accident protection gap is calculated, wherein the accident protection gap = debt + total daily expenses in the second year limit threshold - the total life insurance amount of the existing life insurance;
在对子女教育保障缺口进行分析时:获取目标客户的所有保单信息中已有教育保险总保额;根据确定的子女教育开支总额和获取的已有教育保险总保额计算子女教育保障缺口,其中,子女教育保障缺口=子女教育开支总额-已有教育保险总保额。In the analysis of the children's education security gap: the total insurance policy amount of all the policy information of the target customer is available; the child education security gap is calculated according to the determined total education expenditure of the child and the total amount of the existing education insurance obtained. , children's education security gap = total education expenses of children - total insurance coverage of education insurance.
S03,输出保障分析的结果,包括生成保障分析表以及保单体检矩阵表,保单体检矩阵表包括根据每个保障分析列出客户目前拥有的保额、缺口保额和两者的比例,两者的比例以图片形式展现;S03, the output guarantee analysis result includes a generation guarantee analysis table and a guarantee unit check matrix, and the guarantee unit check matrix includes a list of the current insurance amount, the gap insurance amount and the ratio of the two according to each guarantee analysis. The scale is presented in the form of a picture;
S04,将保障分析表和保单体检矩阵表推送给目标客户。S04, the guarantee analysis table and the guarantee unit check matrix are pushed to the target customer.
优选地,上述保障分析表包括目标客户基本信息界面和目标客户保障缺口界面,其中,目标客户基本信息界面包括每年日常开支分析、子女教育开支分析、负债分析的分析结果,目标客户保障缺口界面包括重疾缺口分析、意外保障缺口分析、子女教育保障缺口分析的分析结果。将客户基本信息和客户保障缺口信息分页显示或在同一页分为不同界面显示,可以让客户更加直观的看到目前自身的实际情况以及当前保障缺口的实际情况。Preferably, the foregoing protection analysis table includes a target customer basic information interface and a target customer security gap interface, wherein the target customer basic information interface includes an annual daily expenditure analysis, a child education expenditure analysis, and a liability analysis analysis result, and the target customer security gap interface includes Analysis of severe illness gap analysis, accident protection gap analysis, and analysis of children's education security gap. The customer basic information and the customer security gap information are displayed in separate pages or displayed on different pages on the same page, which allows the customer to more intuitively see the current actual situation and the actual situation of the current security gap.
此外,保单体检矩阵表包括根据每个保障分析列出客户目前拥有的保额、缺口保额和两者的比例,具体实现时,可以包括:意外保障项目的保额、缺口保额和两者的比例;重疾保障项目的保额、缺口保额和两者的比例;子女教育保障项目的保额、缺口保额和两者的比例;养老保障的保额、缺口保额和两者的比例;财富传承项目的保额、缺口保额和两者的比例。将各个保障项目逐条分开显示,用户可以直观的看到每一项目自身的情况,同时,将客户目前拥有的保额、缺口保额两者的比例以图片形式展现,更加生动且更加直观, 给客户更强的视觉冲击,提升保险推荐的成功率。In addition, the guarantee unit checklist includes a list of the amount of insurance coverage, gap insurance, and the ratio of the two customers according to each guarantee analysis. The specific implementation may include: the insurance coverage of the accident protection project, the gap insurance amount, and both. The ratio of the insured amount of the critical illness protection project, the gap insurance amount and the ratio of the two; the amount of insurance for the child education security project, the gap insurance amount and the ratio of the two; the insurance coverage of the old-age security, the gap insurance amount and both Proportion; the amount of insurance inheritance projects, the amount of coverage, and the ratio of the two. Each protection item is displayed separately, and the user can visually see the situation of each item. At the same time, the proportion of the insurance amount and the gap insurance amount that the customer currently has is displayed in the form of a picture, which is more vivid and more intuitive. Customers have stronger visual impact and improve the success rate of insurance recommendations.
在本实施例的各个实施方式中,在进行为目标客户保障分析或推荐保险产品时,先梳理目标客户在各个保险平台的保单信息,然后将保单信息结合客户每年日常开支、子女教育开支、负债情况进行综合分析,确定目标客户重疾缺口、意外保障缺口、子女教育保障缺口情况,生成保障分析表和保单体检矩阵表推送给客户进行展示,使得客户可以在表中直观的获知自己目前拥有的保额、缺口保额和两者的比例等信息的实际情况。这种客户保障分析方法,有效地解决现有技术中为客户的保障分析方式不够智能化的问题,提高保险平台为客户推荐保险的契合度。In various embodiments of the present embodiment, when performing the target customer protection analysis or recommending the insurance product, the policy information of the target customer on each insurance platform is first sorted, and then the policy information is combined with the customer's annual daily expenses, the child's education expenses, and the liabilities. Comprehensive analysis of the situation, determine the target customer's critical illness gap, accident protection gap, children's education security gap, generate a safeguard analysis table and a single check matrix to be pushed to the customer for display, so that customers can intuitively know what they currently have in the table. The actual situation of information such as the amount of insurance, the amount of the gap, and the ratio of the two. This customer security analysis method effectively solves the problem that the customer's security analysis method is not intelligent enough in the prior art, and improves the fit of the insurance platform to recommend insurance for customers.
通过以上的实施方式的描述,本领域的技术人员可以清楚地了解到上述实施例方法可借助软件加必需的通用硬件平台的方式来实现,当然也可以通过硬件,但很多情况下前者是更佳的实施方式。Through the description of the above embodiments, those skilled in the art can clearly understand that the foregoing embodiment method can be implemented by means of software plus a necessary general hardware platform, and of course, can also be through hardware, but in many cases, the former is better. Implementation.
实施例二 Embodiment 2
基于上述实施例一中提供的客户保障分析方法,本实施例中提供一种客户保障分析系统,具体地,图2-4示出了该客户保障分析系统的可选的结构框图,该客户保障分析系统被分割成一个或多个程序模块,一个或者多个程序模块被存储于存储介质中,并由一个或多个处理器所执行,以完成本申请。本申请所称的程序模块是指能够完成特定功能的一系列计算机程序指令段,比程序本身更适合描述客户保障分析系统在存储介质中的执行过程,以下描述将具体介绍本实施例各程序模块的功能:Based on the customer security analysis method provided in the first embodiment, a customer security analysis system is provided in this embodiment. Specifically, FIG. 2-4 shows an optional structural block diagram of the customer security analysis system. The analysis system is partitioned into one or more program modules, one or more program modules being stored in a storage medium and executed by one or more processors to complete the application. The program module referred to in the present application refers to a series of computer program instruction segments capable of performing a specific function, and is more suitable for describing the execution process of the customer security analysis system in the storage medium than the program itself. The following description will specifically describe each program module of the embodiment. Features:
如图2所示,客户保障分析系统20包括:As shown in FIG. 2, the customer support analysis system 20 includes:
数据梳理模块21,用于梳理目标客户的所有保单信息;The data grooming module 21 is configured to sort all policy information of the target customer;
数据分析模块22,用于对所有保单信息进行保障分析,包括每年日常开支分析、子女教育开支分析、负债分析、重疾缺口分析、意外保障缺口分析、子女教育保障缺口分析;The data analysis module 22 is configured to perform security analysis on all policy information, including annual daily expenditure analysis, child education expenditure analysis, liability analysis, critical illness gap analysis, accident protection gap analysis, and child education security gap analysis;
输出模块23,用于输出保障分析的结果,包括生成保障分析表以及保单体检矩阵表,保单体检矩阵表包括根据每个保障分析列出客户目前拥有的保额、缺口保额和两者的比例,两者的比例以图片形式展现;The output module 23 is configured to output the result of the guarantee analysis, including generating a guarantee analysis table and a check-up check matrix, and the check-in matrix includes: listing each customer's current insurance amount, gap insurance amount, and the ratio of the two according to each guarantee analysis. The ratio of the two is shown in the form of a picture;
推送模块24,用于将保障分析表和保单体检矩阵表推送给目标客户。The pushing module 24 is configured to push the guarantee analysis table and the guarantee check matrix to the target customer.
进一步地,如图3所示,数据梳理模块21包括:Further, as shown in FIG. 3, the data grooming module 21 includes:
筛选单元211,用于在第一数据库中筛选出目标客户在当前保险平台下的不同保单信息,在第二数据库中筛选出目标客户在其它保险平台下的不同保单信息;The screening unit 211 is configured to filter different policy information of the target customer under the current insurance platform in the first database, and filter different policy information of the target customer under other insurance platforms in the second database;
生成单元212,用于将筛选出的保单信息进行数据提取,获得特定字段对应的属性信息,生成保单梳理表.The generating unit 212 is configured to perform data extraction on the filtered policy information, obtain attribute information corresponding to the specific field, and generate a policy grooming table.
其中,特定字段包括保单关系人字段、产品名称字段、保障期限字段、保障内容字段、缴费字段以及领取利益方式字段;保单关系人字段对应的属性信息包括:投保人信息、被投保人信息、受益人信息;产品名称字段对应的属性信息包括:主险名称、保单号信息;保障期限字段对应的属性信息包括:保单生效时间信息、保单保障期限信息;保障内容字段对应的属性信息包括:不同保险类型及对应的保险额度信息;缴费字段对应的属性信息包括:单位时间缴费金额信息、缴费年限信息;领取利益方式字段包括具体利益领取方式信息。The specific field includes a policy relationship person field, a product name field, a guarantee period field, a guarantee content field, a payment field, and a receiving benefit mode field; the attribute information corresponding to the policy related person field includes: the insured person information, the insured person information, and the benefit The information information corresponding to the product name field includes: the main insurance name and the policy number information; the attribute information corresponding to the guarantee period field includes: the policy effective time information, the policy guarantee period information; the attribute information corresponding to the guarantee content field includes: different insurance Type and corresponding insurance quota information; the attribute information corresponding to the payment field includes: unit time payment amount information, payment period information; the collection benefit method field includes specific interest collection method information.
进一步地,如图4所示,数据分析模块22包括:Further, as shown in FIG. 4, the data analysis module 22 includes:
第一接收单元221,用于通过第一输入界面接收输入的每年日常开支金额,其中,第一输入界面包含多个子输入端口,用于接收对应属性的日常开支金额;The first receiving unit 221 is configured to receive the input annual daily expenditure amount through the first input interface, where the first input interface includes multiple sub-input ports for receiving the daily expenditure amount of the corresponding attribute;
第二接收单元222,用于通过第二输入界面接收输入的子女教育开支金额,其中,第二输入界面包含多个子输入端口,用于接收子女教育开支对应属性的教育开支金额,子女教育开支对应属性至少包括大学前教育、大学教育;The second receiving unit 222 is configured to receive the input education expenditure amount of the child through the second input interface, where the second input interface includes multiple sub-input ports for receiving the education expenditure amount corresponding to the child education expenditure corresponding attribute, and the child education expenditure corresponding to Attributes include at least pre-university education and university education;
第三接收单元223,用于通过第三输入界面接收输入的负债金额,其中,第三输入界面包含多个子输入端口,用于接收负债对应属性的负债金额,负债对应属性至少包括车贷余额、房贷余额、其他负债;The third receiving unit 223 is configured to receive the input debt amount through the third input interface, where the third input interface includes multiple sub-input ports for receiving the liability amount of the corresponding attribute of the liability, and the liability corresponding attribute includes at least the balance of the vehicle loan, Mortgage balance, other liabilities;
确定单元224,用于根据第一输入界面、第二输入界面及第三输入界面接收的金额,确定目标客户的每年日常开支总额、子女教育开支总额、及负债总额。The determining unit 224 is configured to determine, according to the amount received by the first input interface, the second input interface, and the third input interface, the total annual expenditure of the target customer, the total amount of the child education expenditure, and the total liability.
进一步地,如图4所示,数据分析模块22还包括:Further, as shown in FIG. 4, the data analysis module 22 further includes:
重疾缺口分析单元225,用于通过如下方案进行重疾缺口分析:根据确定的每年日常开支总额计算未来第一年限阈值内日常开支总额;获取目标客户的所有保单信息中已有重 疾保险总保额;获取重疾平均治疗费用,计算重疾缺口,其中,重疾缺口=重疾平均治疗费用+未来第一年限阈值内日常开支总额-已有重疾保险总保额;The critical illness analysis unit 225 is configured to perform the critical illness gap analysis by calculating the total daily expenditure in the future first-year threshold according to the determined annual daily expenditure; obtaining the total critical illness insurance information of all the target customers Insured amount; get the average treatment cost of severe illness, calculate the critical illness gap, among which, the critical illness gap = the average treatment cost of severe illness + the total daily expenditure within the first year limit threshold - the total amount of insurance for critical illness insurance;
意外保障缺口分析单元226,用于通过如下方案进行意外保障缺口分析:根据确定的每年日常开支总额计算未来第二年限阈值内日常开支总额,其中,第二年限阈值大于第一年限阈值;获取目标客户的所有保单信息中已有寿险总保额;计算意外保障缺口,其中,意外保障缺口=负债+未来第二年限阈值内日常开支总额-已有寿险总保额;The accident guarantee gap analysis unit 226 is configured to perform an accident guarantee gap analysis by calculating a total daily expenditure within a second year limit threshold according to the determined annual daily expenditure, wherein the second year threshold is greater than the first year threshold; The total life insurance amount of the customer has all the insurance policy information; the accident protection gap is calculated, wherein the accident protection gap = debt + total daily expenses within the second year limit threshold - the total life insurance amount of the existing life insurance;
子女教育保障缺口分析单元227,用于通过如下方案进行子女教育保障缺口分析:获取目标客户的所有保单信息中已有教育保险总保额;根据确定的子女教育开支总额和获取的已有教育保险总保额计算子女教育保障缺口,其中,子女教育保障缺口=子女教育开支总额-已有教育保险总保额。The child education security gap analysis unit 227 is used to analyze the child education security gap by the following schemes: obtaining the total insurance coverage of all the policy information of the target customer; according to the determined total education expenditure of the child and the existing education insurance obtained The total insured amount calculates the child education security gap, in which the child education security gap = the total amount of children's education expenditure - the total amount of education insurance.
优选地,输出模块生成的保障分析表包括目标客户基本信息界面和目标客户保障缺口界面,其中,目标客户基本信息界面包括每年日常开支分析、子女教育开支分析、负债分析的分析结果,目标客户保障缺口界面包括重疾缺口分析、意外保障缺口分析、子女教育保障缺口分析的分析结果。Preferably, the guarantee analysis table generated by the output module includes a target customer basic information interface and a target customer security gap interface, wherein the target customer basic information interface includes annual daily expenditure analysis, child education expenditure analysis, and debt analysis analysis results, and target customer protection. The gap interface includes analysis of severe illness gap analysis, accident protection gap analysis, and analysis of children's education security gap analysis.
此外,输出模块生成的保单体检矩阵表包括根据每个保障分析列出客户目前拥有的保额、缺口保额和两者的比例,保单体检矩阵表具体包括:意外保障项目的保额、缺口保额和两者的比例;重疾保障项目的保额、缺口保额和两者的比例;子女教育保障项目的保额、缺口保额和两者的比例;养老保障的保额、缺口保额和两者的比例;财富传承项目的保额、缺口保额和两者的比例。In addition, the matrix check matrix generated by the output module includes the insurance coverage, the gap insurance amount and the ratio of the two, according to each guarantee analysis. The guarantee unit checklist specifically includes: the insurance coverage of the accident protection project, the gap guarantee The ratio of the amount and the two; the insured amount of the critical illness protection project, the gap insurance amount and the ratio of the two; the insurance coverage of the child education security project, the gap insurance amount and the ratio of the two; the insurance coverage of the old-age security, the gap insurance amount The ratio of the two; the amount of the wealth inheritance project, the amount of the gap, and the ratio of the two.
关于上述实施例中的装置,其中各个单元、模块执行操作的具体方式已经在有关该方法的实施例中进行了详细描述,此处将不做详细阐述说明。With regard to the apparatus in the above embodiments, the specific manner in which the respective units and modules perform the operations has been described in detail in the embodiments related to the method, and will not be explained in detail herein.
在本实施例的各个实施方式中,在进行为目标客户保障分析或推荐保险产品时,先梳理目标客户在各个保险平台的保单信息,然后将保单信息结合客户每年日常开支、子女教育开支、负债情况进行综合分析,确定目标客户重疾缺口、意外保障缺口、子女教育保障缺口情况,生成保障分析表和保单体检矩阵表推送给客户进行展示,使得客户可以在表中直观的获知自己目前拥有的保额、缺口保额和两者的比例等信息的实际情况。这种客户保 障分析方法,有效地解决现有技术中为客户的保障分析方式不够智能化的问题,提高保险平台为客户推荐保险的契合度。In various embodiments of the present embodiment, when performing the target customer protection analysis or recommending the insurance product, the policy information of the target customer on each insurance platform is first sorted, and then the policy information is combined with the customer's annual daily expenses, the child's education expenses, and the liabilities. Comprehensive analysis of the situation, determine the target customer's critical illness gap, accident protection gap, children's education security gap, generate a safeguard analysis table and a single check matrix to be pushed to the customer for display, so that customers can intuitively know what they currently have in the table. The actual situation of information such as the amount of insurance, the amount of the gap, and the ratio of the two. This customer protection analysis method effectively solves the problem that the customer's security analysis method is not intelligent enough in the prior art, and improves the fit of the insurance platform to recommend insurance for customers.
实施例三Embodiment 3
在本申请优选的实施例三中提供一种电子装置。图5是根据本申请电子装置一实施例的硬件架构示意图。本实施例中,电子装置2是一种能够按照事先设定或者存储的指令,自动进行数值计算和/或信息处理的设备。例如,可以是智能手机、平板电脑、笔记本电脑、台式计算机、机架式服务器、刀片式服务器、塔式服务器或机柜式服务器(包括独立的服务器,或者多个服务器所组成的服务器集群)等。如图所示,电子装置2至少包括但不限于:可通过系统总线相互通信连接存储器21、处理器22、网络接口23、以及客户保障分析系统20。其中:An electronic device is provided in a preferred embodiment 3 of the present application. FIG. 5 is a schematic diagram of a hardware architecture of an embodiment of an electronic device according to the present application. In the present embodiment, the electronic device 2 is an apparatus capable of automatically performing numerical calculation and/or information processing in accordance with an instruction set or stored in advance. For example, it can be a smartphone, a tablet, a laptop, a desktop computer, a rack server, a blade server, a tower server, or a rack server (including a stand-alone server, or a server cluster composed of multiple servers). As shown, the electronic device 2 includes at least, but not limited to, a memory 21, a processor 22, a network interface 23, and a customer support analysis system 20 that are communicably coupled to each other through a system bus. among them:
存储器21至少包括一种类型的计算机可读存储介质,可读存储介质包括闪存、硬盘、多媒体卡、卡型存储器(例如,SD或DX存储器等)、随机访问存储器(RAM)、静态随机访问存储器(SRAM)、只读存储器(ROM)、电可擦除可编程只读存储器(EEPROM)、可编程只读存储器(PROM)、磁性存储器、磁盘、光盘等。在一些实施例中,存储器21可以是电子装置2的内部存储模块,例如该电子装置2的硬盘或内存。在另一些实施例中,存储器21也可以是电子装置2的外部存储设备,例如该电子装置2上配备的插接式硬盘,智能存储卡(Smart Media Card,SMC),安全数字(Secure Digital,SD)卡,闪存卡(Flash Card)等。当然,存储器21还可以既包括电子装置2的内部存储模块也包括其外部存储设备。本实施例中,存储器21通常用于存储安装于电子装置2的操作系统和各类应用软件,例如客户保障分析系统20的程序代码等。此外,存储器21还可以用于暂时地存储已经输出或者将要输出的各类数据。The memory 21 includes at least one type of computer readable storage medium including a flash memory, a hard disk, a multimedia card, a card type memory (eg, SD or DX memory, etc.), a random access memory (RAM), a static random access memory. (SRAM), read only memory (ROM), electrically erasable programmable read only memory (EEPROM), programmable read only memory (PROM), magnetic memory, magnetic disk, optical disk, and the like. In some embodiments, the memory 21 may be an internal storage module of the electronic device 2, such as a hard disk or a memory of the electronic device 2. In other embodiments, the memory 21 may also be an external storage device of the electronic device 2, such as a plug-in hard disk equipped on the electronic device 2, a smart memory card (SMC), and a secure digital (Secure Digital, SD) card, flash card, etc. Of course, the memory 21 can also include both an internal storage module of the electronic device 2 and an external storage device thereof. In this embodiment, the memory 21 is generally used to store an operating system installed in the electronic device 2 and various types of application software, such as program codes of the customer security analysis system 20. Further, the memory 21 can also be used to temporarily store various types of data that have been output or are to be output.
处理器22在一些实施例中可以是中央处理器(Central Processing Unit,CPU)、控制器、微控制器、微处理器、或其他数据处理芯片。该处理器22通常用于控制电子装置2的总体操作,例如执行与电子装置2进行数据交互或者通信相关的控制和处理等。本实施 例中,处理器22用于运行存储器21中存储的程序代码或者处理数据,例如运行的客户保障分析系统20等。 Processor 22 may be a Central Processing Unit (CPU), controller, microcontroller, microprocessor, or other data processing chip in some embodiments. The processor 22 is typically used to control the overall operation of the electronic device 2, such as performing control and processing related to data interaction or communication with the electronic device 2. In this embodiment, the processor 22 is configured to execute program code or processing data stored in the memory 21, such as the running customer security analysis system 20 and the like.
网络接口23可包括无线网络接口或有线网络接口,该网络接口23通常用于在电子装置2与其他电子装置之间建立通信连接。例如,网络接口23用于通过网络将电子装置2与外部终端相连,在电子装置2与外部终端之间的建立数据传输通道和通信连接等。网络可以是企业内部网(Intranet)、互联网(Internet)、全球移动通讯系统(Global System of Mobile communication,GSM)、宽带码分多址(Wideband Code Division Multiple Access,WCDMA)、4G网络、5G网络、蓝牙(Bluetooth)、Wi-Fi等无线或有线网络。The network interface 23 may comprise a wireless network interface or a wired network interface, which is typically used to establish a communication connection between the electronic device 2 and other electronic devices. For example, the network interface 23 is for connecting the electronic device 2 to an external terminal through a network, establishing a data transmission channel, a communication connection, and the like between the electronic device 2 and the external terminal. The network can be an intranet, an Internet, a Global System of Mobile communication (GSM), a Wideband Code Division Multiple Access (WCDMA), a 4G network, a 5G network, Wireless or wired networks such as Bluetooth or Wi-Fi.
需要指出的是,图5仅示出了具有部件21-23的电子装置,但是应理解的是,并不要求实施所有示出的部件,可以替代的实施更多或者更少的部件。It is noted that FIG. 5 only shows the electronic device with components 21-23, but it should be understood that not all illustrated components may be implemented and that more or fewer components may be implemented instead.
在本实施例中,存储于存储器21中的客户保障分析系统20还可以被分割为一个或者多个程序模块,一个或者多个程序模块被存储于存储器21中,并由一个或多个处理器(本实施例为处理器22)所执行,以完成本申请。In the present embodiment, the customer security analysis system 20 stored in the memory 21 can also be divided into one or more program modules, one or more program modules being stored in the memory 21 and being processed by one or more processors. (This embodiment is processor 22) is executed to complete the application.
实施例四Embodiment 4
本实施例还提供一种计算机可读存储介质,计算机可读存储介质内存储有客户保障分析系统,客户保障分析系统可被至少一个处理器所执行,以使至少一个处理器执行如实施例一的客户保障分析方法的步骤。The embodiment further provides a computer readable storage medium. The computer readable storage medium stores a customer security analysis system, and the customer security analysis system can be executed by at least one processor, so that at least one processor executes as in the first embodiment. The steps of the customer assurance analysis method.
本实施例中,计算机可读存储介质包括闪存、硬盘、多媒体卡、卡型存储器(例如,SD或DX存储器等)、随机访问存储器(RAM)、静态随机访问存储器(SRAM)、只读存储器(ROM)、电可擦除可编程只读存储器(EEPROM)、可编程只读存储器(PROM)、磁性存储器、磁盘、光盘等。在一些实施例中,计算机可读存储介质可以是计算机设备的内部存储单元,例如该计算机设备的硬盘或内存。在另一些实施例中,计算机可读存储介质也可以是计算机设备的外部存储设备,例如该计算机设备上配备的插接式硬盘,智能存储卡(Smart Media Card,SMC),安全数字(Secure Digital,SD)卡,闪存卡(Flash Card)等。当然,计算机可读存储介质还可以既包括计算机设备的内部存储单元也包括其外部存 储设备。本实施例中,计算机可读存储介质通常用于存储安装于计算机设备的操作系统和各类应用软件,例如实施例二的客户保障分析系统的程序代码等。此外,计算机可读存储介质还可以用于暂时地存储已经输出或者将要输出的各类数据。In this embodiment, the computer readable storage medium includes a flash memory, a hard disk, a multimedia card, a card type memory (eg, SD or DX memory, etc.), a random access memory (RAM), a static random access memory (SRAM), a read only memory ( ROM), electrically erasable programmable read only memory (EEPROM), programmable read only memory (PROM), magnetic memory, magnetic disk, optical disk, and the like. In some embodiments, a computer readable storage medium may be an internal storage unit of a computer device, such as a hard disk or memory of the computer device. In other embodiments, the computer readable storage medium may also be an external storage device of a computer device, such as a plug-in hard disk equipped with the smart disk (SMC), Secure Digital (Secure Digital) , SD) card, flash card (Flash Card), etc. Of course, the computer readable storage medium can also include both an internal storage unit of the computer device and an external storage device thereof. In this embodiment, the computer readable storage medium is generally used to store an operating system installed on a computer device and various types of application software, such as a program code of the customer security analysis system of the second embodiment. Furthermore, the computer readable storage medium can also be used to temporarily store various types of data that have been output or are to be output.
以上仅为本申请的优选实施例,并非因此限制本申请的专利范围,凡是利用本申请说明书及附图内容所作的等效结构或等效流程变换,或直接或间接运用在其他相关的技术领域,均同理包括在本申请的专利保护范围内。The above is only a preferred embodiment of the present application, and is not intended to limit the scope of the patent application, and the equivalent structure or equivalent process transformations made by the specification and the drawings of the present application, or directly or indirectly applied to other related technical fields. The same is included in the scope of patent protection of this application.

Claims (20)

  1. 一种客户保障分析方法,其特征在于,包括如下步骤:A customer security analysis method, comprising the steps of:
    S01,梳理目标客户的所有保单信息;S01, combing all policy information of the target customer;
    S02,对所述所有保单信息进行保障分析,包括每年日常开支分析、子女教育开支分析、负债分析、重疾缺口分析、意外保障缺口分析、子女教育保障缺口分析;S02, performing security analysis on all the policy information, including annual daily expenditure analysis, child education expenditure analysis, liability analysis, critical illness gap analysis, accident protection gap analysis, and child education security gap analysis;
    S03,输出所述保障分析的结果,包括生成保障分析表以及保单体检矩阵表,所述保单体检矩阵表包括根据每个保障分析列出客户目前拥有的保额、缺口保额和两者的比例,所述两者的比例以图片形式展现;S03, outputting the result of the guarantee analysis, comprising generating a guarantee analysis table and a guarantee unit check matrix, wherein the guarantee check matrix comprises listing the current insurance amount, the gap insurance amount, and the ratio of the two according to each guarantee analysis. , the ratio of the two is presented in the form of a picture;
    S04,将所述保障分析表和保单体检矩阵表推送给所述目标客户。S04, pushing the guarantee analysis table and the guarantee unit check matrix to the target client.
  2. 根据权利要求1所述的客户保障分析方法,其特征在于,S01梳理目标客户的所有保单信息包括:The customer security analysis method according to claim 1, wherein all policy information of the S01 grooming target client comprises:
    在第一数据库中筛选出所述目标客户在当前保险平台下的不同保单信息,在第二数据库中筛选出所述目标客户在其它保险平台下的不同保单信息;Screening different policy information of the target customer under the current insurance platform in the first database, and screening different policy information of the target customer under other insurance platforms in the second database;
    将筛选出的保单信息进行数据提取,获得特定字段对应的属性信息,生成保单梳理表,其中,所述特定字段包括保单关系人字段、产品名称字段、保障期限字段、保障内容字段、缴费字段以及领取利益方式字段;所述保单关系人字段对应的属性信息包括:投保人信息、被投保人信息、受益人信息;所述产品名称字段对应的属性信息包括:主险名称、保单号信息;所述保障期限字段对应的属性信息包括:保单生效时间信息、保单保障期限信息;所述保障内容字段对应的属性信息包括:不同保险类型及对应的保险额度信息;所述缴费字段对应的属性信息包括:单位时间缴费金额信息、缴费年限信息;所述领取利益方式字段包括具体利益领取方式信息。The selected policy information is extracted, and the attribute information corresponding to the specific field is obtained, and a policy card is generated, wherein the specific field includes a policy relationship person field, a product name field, a warranty period field, a guarantee content field, a payment field, and Receiving the benefit mode field; the attribute information corresponding to the policy relationship person field includes: the applicant information, the insured person information, and the beneficiary information; the attribute information corresponding to the product name field includes: the main insurance name and the policy number information; The attribute information corresponding to the protection period field includes: policy effective time information and policy guarantee period information; the attribute information corresponding to the protection content field includes: different insurance types and corresponding insurance amount information; and the attribute information corresponding to the payment field includes : Unit time payment amount information, payment period information; the receiving interest method field includes specific interest collection method information.
  3. 根据权利要求2所述的客户保障分析方法,其特征在于,S02中每年日常开支分析、子女教育开支分析、负债分析包括:The customer security analysis method according to claim 2, wherein the annual daily expenditure analysis, the child education expenditure analysis, and the liability analysis in S02 include:
    通过第一输入界面接收输入的每年日常开支金额,其中,所述第一输入界面包含多个子输入端口,用于接收对应属性的日常开支金额;Receiving the input annual daily expenditure amount through the first input interface, wherein the first input interface includes a plurality of sub-input ports for receiving the daily expenditure amount of the corresponding attribute;
    通过第二输入界面接收输入的子女教育开支金额,其中,所述第二输入界面包含多个子输入端口,用于接收子女教育开支对应属性的教育开支金额,所述子女教育开支对应属性至少包括大学前教育、大学教育;Receiving the input child education expenditure amount through the second input interface, wherein the second input interface comprises a plurality of sub-input ports for receiving an education expenditure amount corresponding to the child education expenditure corresponding attribute, the child education expenditure corresponding attribute at least including the university Pre-education, university education;
    通过第三输入界面接收输入的负债金额,其中,所述第三输入界面包含多个子输入端口,用于接收负债对应属性的负债金额,所述负债对应属性至少包括车贷余额、房贷余额;Receiving the input debt amount through the third input interface, where the third input interface includes a plurality of sub-input ports, and is configured to receive a liability amount corresponding to the attribute of the liability, where the liability corresponding attribute includes at least a car loan balance and a mortgage balance;
    根据所述第一输入界面、所述第二输入界面及所述第三输入界面接收的金额,确定目标客户的每年日常开支总额、子女教育开支总额、及负债总额。And determining, according to the amount received by the first input interface, the second input interface, and the third input interface, a total annual expenditure of the target customer, a total amount of the child's education expenses, and a total liability.
  4. 根据权利要求3所述的客户保障分析方法,其特征在于,A customer security analysis method according to claim 3, characterized in that
    S02中重疾缺口分析包括:S02 heavy illness gap analysis includes:
    根据确定的每年日常开支总额计算未来第一年限阈值内日常开支总额;Calculate the total daily expenses in the first year limit threshold based on the determined annual daily expenses;
    获取所述目标客户的所述所有保单信息中已有重疾保险总保额;Obtaining the total insured value of the critical illness insurance from all the policy information of the target customer;
    获取重疾平均治疗费用,计算重疾缺口,其中,所述重疾缺口=重疾平均治疗费用+未来第一年限阈值内日常开支总额-已有重疾保险总保额。Obtain the average treatment cost of severe illness and calculate the critical illness gap, wherein the critical illness gap = the average treatment cost of the critical illness + the total daily expenditure within the first year limit threshold - the total insured value of the critical illness insurance.
  5. 根据权利要求4所述的客户保障分析方法,其特征在于,A customer security analysis method according to claim 4, characterized in that
    S02中意外保障缺口分析包括:The accident coverage gap analysis in S02 includes:
    根据确定的每年日常开支总额计算未来第二年限阈值内日常开支总额,其中,所述第二年限阈值大于所述第一年限阈值;Calculating a total daily expenditure in a second year limit threshold according to the determined annual daily expenditure, wherein the second year threshold is greater than the first year threshold;
    获取所述目标客户的所述所有保单信息中已有寿险总保额;Obtaining the total life insurance amount of all the policy information of the target customer;
    计算意外保障缺口,其中,所述意外保障缺口=负债+未来第二年限阈值内日常开支总额-已有寿险总保额。Calculate the accident protection gap, where the accident protection gap = debt + total daily expenses within the second year limit threshold - the total life insurance coverage.
  6. 根据权利要求5所述的客户保障分析方法,其特征在于,A customer security analysis method according to claim 5, characterized in that
    S02中子女教育保障缺口分析包括:The analysis of the education gap for children in S02 includes:
    获取所述目标客户的所述所有保单信息中已有教育保险总保额;Obtaining the total amount of education insurance insured from all the policy information of the target customer;
    根据确定的子女教育开支总额和获取的所述已有教育保险总保额计算子女教育保障缺口,其中,子女教育保障缺口=子女教育开支总额-已有教育保险总保额。The child education security gap is calculated based on the determined total education expenditure of the children and the total amount of the existing education insurance obtained. Among them, the child education security gap = the total education expenditure of the children - the total amount of education insurance.
  7. 根据权利要求6所述的客户保障分析方法,其特征在于,S03中生成的保障分析表 包括目标客户基本信息界面和目标客户保障缺口界面,其中,所述目标客户基本信息界面包括所述每年日常开支分析、所述子女教育开支分析、所述负债分析的分析结果,所述目标客户保障缺口界面包括所述重疾缺口分析、所述意外保障缺口分析、所述子女教育保障缺口分析的分析结果。The customer security analysis method according to claim 6, wherein the security analysis table generated in S03 includes a target customer basic information interface and a target customer security gap interface, wherein the target customer basic information interface includes the annual daily The analysis of the expenditure, the analysis of the education expenditure of the child, and the analysis result of the liability analysis, the target customer protection gap interface includes the analysis of the critical illness gap, the analysis of the accident protection gap, and the analysis result of the child education security gap analysis .
  8. 根据权利要求1或7所述的客户保障分析方法,其特征在于,S03中所述保单体检矩阵表包括根据每个保障分析列出客户目前拥有的保额、缺口保额和两者的比例,包括:意外保障项目的保额、缺口保额和两者的比例;重疾保障项目的保额、缺口保额和两者的比例;子女教育保障项目的保额、缺口保额和两者的比例;养老保障的保额、缺口保额和两者的比例;财富传承项目的保额、缺口保额和两者的比例。The customer security analysis method according to claim 1 or 7, wherein the security check matrix in S03 includes listing, according to each guarantee analysis, a customer's current insured amount, a gap insurance amount, and a ratio of the two. Including: the insurance coverage of the accident protection project, the gap insurance amount and the ratio of the two; the insurance coverage of the critical illness protection project, the gap insurance amount and the ratio of the two; the child insurance support project insurance amount, the gap insurance amount and both Proportion; the amount of insurance for the old-age security, the amount of the gap, and the ratio of the two; the amount of the inheritance of the wealth inheritance project, the amount of the gap, and the ratio of the two.
  9. 一种电子装置,包括存储器和处理器,其特征在于,所述存储器用于存储可被所述处理器执行的客户保障分析系统,所述客户保障分析系统包括:An electronic device includes a memory and a processor, wherein the memory is configured to store a customer security analysis system executable by the processor, the customer security analysis system comprising:
    数据梳理模块,用于梳理目标客户的所有保单信息;Data grooming module for combing all policy information of the target customer;
    数据分析模块,用于对所述所有保单信息进行保障分析,包括每年日常开支分析、子女教育开支分析、负债分析、重疾缺口分析、意外保障缺口分析、子女教育保障缺口分析;A data analysis module for performing security analysis on all policy information, including annual daily expense analysis, child education expenditure analysis, liability analysis, critical illness gap analysis, accident protection gap analysis, and child education security gap analysis;
    输出模块,用于输出所述保障分析的结果,包括生成保障分析表以及保单体检矩阵表,所述保单体检矩阵表包括根据每个保障分析列出客户目前拥有的保额、缺口保额和两者的比例,所述两者的比例以图片形式展现;And an output module, configured to output the result of the guarantee analysis, including generating a guarantee analysis table and a check-in check matrix, where the check-in matrix includes: listing each customer's current insurance amount, gap insurance amount, and two according to each guarantee analysis Ratio of the two, the ratio of the two is presented in the form of a picture;
    推送模块,用于将所述保障分析表和保单体检矩阵表推送给所述目标客户。And a pushing module, configured to push the guarantee analysis table and the guarantee check matrix to the target client.
  10. 根据权利要求9所述的电子装置,其特征在于,所述数据梳理模块包括:The electronic device according to claim 9, wherein the data grooming module comprises:
    筛选单元,用于在第一数据库中筛选出所述目标客户在当前保险平台下的不同保单信息,在第二数据库中筛选出所述目标客户在其它保险平台下的不同保单信息;a screening unit, configured to filter out different policy information of the target customer under the current insurance platform in the first database, and filter different policy information of the target customer under other insurance platforms in the second database;
    生成单元,用于将筛选出的保单信息进行数据提取,获得特定字段对应的属性信息,生成保单梳理表,其中,所述特定字段包括保单关系人字段、产品名称字段、保障期限字段、保障内容字段、缴费字段以及领取利益方式字段;所述保单关系人字段对应的属性信息包括:投保人信息、被投保人信息、受益人信息;所述产品名称字段对应的属性信息包括:主险名称、保单号信息;所述保障期限字段对应的属性信息包括:保单生效时间信息、 保单保障期限信息;所述保障内容字段对应的属性信息包括:不同保险类型及对应的保险额度信息;所述缴费字段对应的属性信息包括:单位时间缴费金额信息、缴费年限信息;所述领取利益方式字段包括具体利益领取方式信息。a generating unit, configured to perform data extraction on the filtered policy information, obtain attribute information corresponding to the specific field, and generate a policy card, wherein the specific field includes a policy related person field, a product name field, a guarantee period field, and a guarantee content. a field, a payment field, and a receiving benefit mode field; the attribute information corresponding to the policy-relevant field includes: an applicant information, an insured person information, and a beneficiary information; and the attribute information corresponding to the product name field includes: a main insurance name, The policy number information; the attribute information corresponding to the protection period field includes: policy effective time information, policy guarantee period information; the attribute information corresponding to the protection content field includes: different insurance types and corresponding insurance amount information; the payment field The corresponding attribute information includes: unit time payment amount information and payment period information; the receiving benefit method field includes specific interest collection method information.
  11. 根据权利要求10所述的电子装置,其特征在于,所述数据分析模块包括:The electronic device according to claim 10, wherein the data analysis module comprises:
    第一接收单元,用于通过第一输入界面接收输入的每年日常开支金额,其中,所述第一输入界面包含多个子输入端口,用于接收对应属性的日常开支金额;a first receiving unit, configured to receive the input annual daily expenditure amount through the first input interface, where the first input interface includes a plurality of sub-input ports for receiving a daily expenditure amount of the corresponding attribute;
    第二接收单元,用于通过第二输入界面接收输入的子女教育开支金额,其中,所述第二输入界面包含多个子输入端口,用于接收子女教育开支对应属性的教育开支金额,所述子女教育开支对应属性至少包括大学前教育、大学教育;a second receiving unit, configured to receive the input child education expenditure amount through the second input interface, where the second input interface includes a plurality of sub-input ports for receiving an education expenditure amount corresponding to the child education expenditure corresponding attribute, the child The corresponding attributes of education expenditure include at least pre-university education and university education;
    第三接收单元,用于通过第三输入界面接收输入的负债金额,其中,所述第三输入界面包含多个子输入端口,用于接收负债对应属性的负债金额,所述负债对应属性至少包括车贷余额、房贷余额、其他负债;a third receiving unit, configured to receive the input debt amount through the third input interface, where the third input interface includes a plurality of sub-input ports, configured to receive a liability amount of a liability corresponding attribute, where the liability corresponding attribute includes at least a vehicle Loan balance, mortgage balance, other liabilities;
    确定单元,用于根据所述第一输入界面、所述第二输入界面及所述第三输入界面接收的金额,确定目标客户的每年日常开支总额、子女教育开支总额、及负债总额。And a determining unit, configured to determine, according to the amount received by the first input interface, the second input interface, and the third input interface, a total annual expenditure of the target customer, a total amount of the child education expenditure, and a total liability.
  12. 根据权利要求10所述的电子装置,其特征在于,数据分析模块还包括:The electronic device according to claim 10, wherein the data analysis module further comprises:
    重疾缺口分析单元,用于通过如下方案进行重疾缺口分析:根据确定的每年日常开支总额计算未来第一年限阈值内日常开支总额;获取目标客户的所有保单信息中已有重疾保险总保额;获取重疾平均治疗费用,计算重疾缺口,其中,重疾缺口=重疾平均治疗费用+未来第一年限阈值内日常开支总额-已有重疾保险总保额;The critical illness gap analysis unit is used to analyze the critical illness gap by calculating the total daily expenditure in the first year limit threshold according to the determined annual daily expenditure; obtaining the critical illness insurance from all the policy information of the target customer The average treatment cost of severe illness is calculated, and the critical illness gap is calculated. Among them, the critical illness gap = the average treatment cost of severe illness + the total daily expenditure within the first year limit threshold - the total insured value of the critical illness insurance;
    意外保障缺口分析单元,用于通过如下方案进行意外保障缺口分析:根据确定的每年日常开支总额计算未来第二年限阈值内日常开支总额,其中,第二年限阈值大于第一年限阈值;获取目标客户的所有保单信息中已有寿险总保额;计算意外保障缺口,其中,意外保障缺口=负债+未来第二年限阈值内日常开支总额-已有寿险总保额;The accident protection gap analysis unit is used for the accident protection gap analysis by calculating the total daily expenditure in the second year limit threshold according to the determined annual daily expenditure, wherein the second year threshold is greater than the first year threshold; obtaining the target customer All the policy information has the total life insurance coverage; calculate the accident protection gap, wherein the accident protection gap = debt + total daily expenses within the second year limit threshold - the total life insurance coverage;
    子女教育保障缺口分析单元,用于通过如下方案进行子女教育保障缺口分析:获取目标客户的所有保单信息中已有教育保险总保额;根据确定的子女教育开支总额和获取的已有教育保险总保额计算子女教育保障缺口,其中,子女教育保障缺口=子女教育开支总额- 已有教育保险总保额。The Child Education Security Gap Analysis Unit is used to analyze the child education security gap through the following schemes: obtain the total insurance coverage of all the policy information of the target customer; according to the determined total education expenses of the children and the total existing education insurance obtained The insured amount calculates the child education security gap, in which the child education security gap = total child education expenditure - the total amount of education insurance.
  13. 一种计算机可读存储介质,其特征在于,所述计算机可读存储介质内存储有计算机程序,所述计算机程序可被至少一个处理器所执行,以使所述至少一个处理器执行客户保障分析方法的以下步骤:A computer readable storage medium, wherein the computer readable storage medium stores a computer program executable by at least one processor to cause the at least one processor to perform a customer security analysis The following steps of the method:
    S01,梳理目标客户的所有保单信息;S01, combing all policy information of the target customer;
    S02,对所述所有保单信息进行保障分析,包括每年日常开支分析、子女教育开支分析、负债分析、重疾缺口分析、意外保障缺口分析、子女教育保障缺口分析;S02, performing security analysis on all the policy information, including annual daily expenditure analysis, child education expenditure analysis, liability analysis, critical illness gap analysis, accident protection gap analysis, and child education security gap analysis;
    S03,输出所述保障分析的结果,包括生成保障分析表以及保单体检矩阵表,所述保单体检矩阵表包括根据每个保障分析列出客户目前拥有的保额、缺口保额和两者的比例,所述两者的比例以图片形式展现;S03, outputting the result of the guarantee analysis, comprising generating a guarantee analysis table and a guarantee unit check matrix, wherein the guarantee check matrix comprises listing the current insurance amount, the gap insurance amount, and the ratio of the two according to each guarantee analysis. , the ratio of the two is presented in the form of a picture;
    S04,将所述保障分析表和保单体检矩阵表推送给所述目标客户。S04, pushing the guarantee analysis table and the guarantee unit check matrix to the target client.
  14. 根据权利要求13所述的计算机可读存储介质,其特征在于,S01梳理目标客户的所有保单信息包括:The computer readable storage medium according to claim 13, wherein the S01 combing all the policy information of the target customer comprises:
    在第一数据库中筛选出所述目标客户在当前保险平台下的不同保单信息,在第二数据库中筛选出所述目标客户在其它保险平台下的不同保单信息;Screening different policy information of the target customer under the current insurance platform in the first database, and screening different policy information of the target customer under other insurance platforms in the second database;
    将筛选出的保单信息进行数据提取,获得特定字段对应的属性信息,生成保单梳理表,其中,所述特定字段包括保单关系人字段、产品名称字段、保障期限字段、保障内容字段、缴费字段以及领取利益方式字段;所述保单关系人字段对应的属性信息包括:投保人信息、被投保人信息、受益人信息;所述产品名称字段对应的属性信息包括:主险名称、保单号信息;所述保障期限字段对应的属性信息包括:保单生效时间信息、保单保障期限信息;所述保障内容字段对应的属性信息包括:不同保险类型及对应的保险额度信息;所述缴费字段对应的属性信息包括:单位时间缴费金额信息、缴费年限信息;所述领取利益方式字段包括具体利益领取方式信息。The selected policy information is extracted, and the attribute information corresponding to the specific field is obtained, and a policy card is generated, wherein the specific field includes a policy relationship person field, a product name field, a warranty period field, a guarantee content field, a payment field, and Receiving the benefit mode field; the attribute information corresponding to the policy relationship person field includes: the applicant information, the insured person information, and the beneficiary information; the attribute information corresponding to the product name field includes: the main insurance name and the policy number information; The attribute information corresponding to the protection period field includes: policy effective time information and policy guarantee period information; the attribute information corresponding to the protection content field includes: different insurance types and corresponding insurance amount information; and the attribute information corresponding to the payment field includes : Unit time payment amount information, payment period information; the receiving interest method field includes specific interest collection method information.
  15. 根据权利要求14所述的计算机可读存储介质,其特征在于,S02中每年日常开支分析、子女教育开支分析、负债分析包括:The computer readable storage medium according to claim 14, wherein the annual daily expenditure analysis, the child education expenditure analysis, and the liability analysis in S02 comprise:
    通过第一输入界面接收输入的每年日常开支金额,其中,所述第一输入界面包含多个 子输入端口,用于接收对应属性的日常开支金额;Receiving the input annual daily expenditure amount through the first input interface, wherein the first input interface includes a plurality of sub-input ports for receiving the daily expenditure amount of the corresponding attribute;
    通过第二输入界面接收输入的子女教育开支金额,其中,所述第二输入界面包含多个子输入端口,用于接收子女教育开支对应属性的教育开支金额,所述子女教育开支对应属性至少包括大学前教育、大学教育;Receiving the input child education expenditure amount through the second input interface, wherein the second input interface comprises a plurality of sub-input ports for receiving an education expenditure amount corresponding to the child education expenditure corresponding attribute, the child education expenditure corresponding attribute at least including the university Pre-education, university education;
    通过第三输入界面接收输入的负债金额,其中,所述第三输入界面包含多个子输入端口,用于接收负债对应属性的负债金额,所述负债对应属性至少包括车贷余额、房贷余额;Receiving the input debt amount through the third input interface, where the third input interface includes a plurality of sub-input ports, and is configured to receive a liability amount corresponding to the attribute of the liability, where the liability corresponding attribute includes at least a car loan balance and a mortgage balance;
    根据所述第一输入界面、所述第二输入界面及所述第三输入界面接收的金额,确定目标客户的每年日常开支总额、子女教育开支总额、及负债总额。And determining, according to the amount received by the first input interface, the second input interface, and the third input interface, a total annual expenditure of the target customer, a total amount of the child's education expenses, and a total liability.
  16. 根据权利要求15所述的计算机可读存储介质,其特征在于,A computer readable storage medium according to claim 15 wherein:
    S02中重疾缺口分析包括:S02 heavy illness gap analysis includes:
    根据确定的每年日常开支总额计算未来第一年限阈值内日常开支总额;Calculate the total daily expenses in the first year limit threshold based on the determined annual daily expenses;
    获取所述目标客户的所述所有保单信息中已有重疾保险总保额;Obtaining the total insured value of the critical illness insurance from all the policy information of the target customer;
    获取重疾平均治疗费用,计算重疾缺口,其中,所述重疾缺口=重疾平均治疗费用+未来第一年限阈值内日常开支总额-已有重疾保险总保额。Obtain the average treatment cost of severe illness and calculate the critical illness gap, wherein the critical illness gap = the average treatment cost of the critical illness + the total daily expenditure within the first year limit threshold - the total insured value of the critical illness insurance.
  17. 根据权利要求16所述的计算机可读存储介质,其特征在于,A computer readable storage medium according to claim 16 wherein:
    S02中意外保障缺口分析包括:The accident coverage gap analysis in S02 includes:
    根据确定的每年日常开支总额计算未来第二年限阈值内日常开支总额,其中,所述第二年限阈值大于所述第一年限阈值;Calculating a total daily expenditure in a second year limit threshold according to the determined annual daily expenditure, wherein the second year threshold is greater than the first year threshold;
    获取所述目标客户的所述所有保单信息中已有寿险总保额;Obtaining the total life insurance amount of all the policy information of the target customer;
    计算意外保障缺口,其中,所述意外保障缺口=负债+未来第二年限阈值内日常开支总额-已有寿险总保额。Calculate the accident protection gap, where the accident protection gap = debt + total daily expenses within the second year limit threshold - the total life insurance coverage.
  18. 根据权利要求17所述的计算机可读存储介质,其特征在于,A computer readable storage medium according to claim 17, wherein
    S02中子女教育保障缺口分析包括:The analysis of the education gap for children in S02 includes:
    获取所述目标客户的所述所有保单信息中已有教育保险总保额;Obtaining the total amount of education insurance insured from all the policy information of the target customer;
    根据确定的子女教育开支总额和获取的所述已有教育保险总保额计算子女教育保障缺口,其中,子女教育保障缺口=子女教育开支总额-已有教育保险总保额。The child education security gap is calculated based on the determined total education expenditure of the children and the total amount of the existing education insurance obtained. Among them, the child education security gap = the total education expenditure of the children - the total amount of education insurance.
  19. 根据权利要求18所述的计算机可读存储介质,其特征在于,S03中生成的保障分析表包括目标客户基本信息界面和目标客户保障缺口界面,其中,所述目标客户基本信息界面包括所述每年日常开支分析、所述子女教育开支分析、所述负债分析的分析结果,所述目标客户保障缺口界面包括所述重疾缺口分析、所述意外保障缺口分析、所述子女教育保障缺口分析的分析结果。The computer readable storage medium according to claim 18, wherein the security analysis table generated in S03 comprises a target customer basic information interface and a target customer security gap interface, wherein the target customer basic information interface includes the annual The daily expenditure analysis, the analysis of the child's education expenditure, and the analysis result of the debt analysis, the target customer protection gap interface includes the analysis of the critical illness gap, the accident security gap analysis, and the analysis of the child education security gap analysis result.
  20. 根据权利要求13或19所述的计算机可读存储介质,其特征在于,S03中所述保单体检矩阵表包括根据每个保障分析列出客户目前拥有的保额、缺口保额和两者的比例,包括:意外保障项目的保额、缺口保额和两者的比例;重疾保障项目的保额、缺口保额和两者的比例;子女教育保障项目的保额、缺口保额和两者的比例;养老保障的保额、缺口保额和两者的比例;财富传承项目的保额、缺口保额和两者的比例。The computer readable storage medium according to claim 13 or 19, wherein the security check matrix in S03 comprises listing, according to each guarantee analysis, a customer's current insured amount, a gap insured amount, and a ratio of both. Including: the insurance coverage of the accident protection project, the gap insurance amount and the ratio of the two; the insurance coverage of the critical illness protection project, the gap insurance amount and the ratio of the two; the child insurance support project insurance amount, the gap insurance amount and both The ratio of the amount of insurance for the old-age security, the amount of the insured amount, and the ratio of the two; the amount of insurance for the inheritance project, the amount of the gap, and the ratio of the two.
PCT/CN2018/095278 2018-04-04 2018-07-11 Customer protection analysis method, electronic device, and computer readable storage medium WO2019192101A1 (en)

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CN109285082A (en) * 2018-09-25 2019-01-29 中国平安人寿保险股份有限公司 Insurance products recommended method, device and computer readable storage medium
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