WO2018068736A1 - Call method, synchronization server, and call system - Google Patents

Call method, synchronization server, and call system Download PDF

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Publication number
WO2018068736A1
WO2018068736A1 PCT/CN2017/105771 CN2017105771W WO2018068736A1 WO 2018068736 A1 WO2018068736 A1 WO 2018068736A1 CN 2017105771 W CN2017105771 W CN 2017105771W WO 2018068736 A1 WO2018068736 A1 WO 2018068736A1
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server
node
outgoing
service
node server
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PCT/CN2017/105771
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French (fr)
Chinese (zh)
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刘波
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中兴通讯股份有限公司
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Publication of WO2018068736A1 publication Critical patent/WO2018068736A1/en

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/40—Support for services or applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/10—Protocols in which an application is distributed across nodes in the network
    • H04L67/1095—Replication or mirroring of data, e.g. scheduling or transport for data synchronisation between network nodes

Definitions

  • the present application relates to the technical field of an outgoing call system, for example, to an outgoing call method, a synchronization server, and an outgoing call system.
  • the call center is an operation and operation place that makes full use of modern communication and computer technology to automatically and flexibly handle a large variety of different incoming and outgoing calls and services.
  • the call center has gradually changed from the telemarketing center to the integrated call center, and integrated various media such as telephone, computer and internet into marketing, service and other work.
  • the outgoing system needs to have good concurrency and reliability, and should be able to handle huge amounts of data at the same time.
  • the outbound system needs to be expanded and upgraded, it is often necessary to interrupt the outgoing service first and then upgrade.
  • the call path in the outgoing call service is interrupted for various reasons, for example, when the node server that performs the outgoing call service in the outgoing call system fails, the disconnected call cannot be resumed in time, thereby causing the interruption of the outgoing call service and the loss of the session data. .
  • the present disclosure provides an outgoing call method, a synchronization server, and an outgoing call system, which prevent session data loss caused by interruption of the outgoing service when a node server that performs an outgoing service fails, and improves the reliability of the outgoing system.
  • the synchronization server selects a node server from the outgoing service cloud to perform an outgoing call service
  • the synchronization server acquires session data generated by the one node server in executing the outgoing call service, and synchronizes the session data into other node servers except the one node server in the outgoing service cloud.
  • the synchronization server selects a node server from the outbound service cloud to perform the outgoing call service, and may include:
  • the synchronization server acquires current usage information of each node server in the service cloud
  • the synchronization server selects the one node server from the respective node servers based on the current usage information.
  • the method may further include:
  • the synchronization server acquires initialization data of each node server in the outgoing service cloud, and performs initialization data synchronization on the respective node servers, so that the initialization data in the respective node servers are consistent.
  • the method may further include:
  • the synchronization server sends the startup indication information and the flow control information of the outgoing service to the one node server, so that the one node server performs the outgoing call service according to the startup indication information, and according to the process
  • the control information transmits session data generated in the execution of the outgoing call service to the synchronization server.
  • the method may further include:
  • the synchronization server selects another node server from the other node servers except the one node server in the outgoing service cloud, so that The other node server continues to perform outstanding outgoing calls in the one node server.
  • the present disclosure also provides a synchronization server, including:
  • the selecting module is configured to select a node server from the outgoing service cloud to perform an outgoing call service
  • a synchronization module configured to acquire session data generated by the one node server in performing the outbound service, and synchronize the session data to other node servers except the one node server in the outbound service cloud .
  • the selection module can be configured as:
  • the synchronization server may further include:
  • the initialization module is configured to acquire initialization data of each node server in the outgoing service cloud, and perform initialization data synchronization on the respective node servers, so that the initialization data in the respective node servers are consistent.
  • the synchronization server may further include:
  • the information sending module is configured to send the startup indication information and the flow control information of the outgoing service to the one node server, so that the one node server performs the outgoing call service according to the startup indication information, and according to the The flow control information sends session data generated in the execution of the outgoing call service to the synchronization server.
  • the synchronization server may further include:
  • a fault processing unit configured to: when the one node server fails in the process of executing the outgoing service, select another node server from the other node servers except the one node server in the outgoing service cloud So that the another node server continues to execute the outstanding outgoing call service in the one node server.
  • the present disclosure also provides an outgoing call system, including: one synchronization server introduced above and two or more node servers.
  • Embodiments of the present disclosure also provide a computer readable storage medium storing computer executable instructions arranged to perform the above method.
  • An embodiment of the present disclosure further provides an electronic device, including:
  • At least one processor At least one processor
  • the memory stores instructions executable by the at least one processor, the instructions being executed by the at least one processor to cause the at least one processor to perform the method described above.
  • the outgoing call method, the synchronization server, and the outgoing call system of the present disclosure synchronize the data in each node server in the service cloud by the synchronization server in real time to ensure that when the node server performing the outgoing service fails, the outgoing service cloud
  • the other node server can continue to execute the outgoing service, so that the outgoing service is not interrupted, and the reliability of the outgoing system is improved.
  • FIG. 1 is a flowchart of an outgoing call method according to a first embodiment of the present disclosure
  • FIG. 2 is a schematic structural diagram of a structure of a synchronization server according to a second embodiment of the present disclosure
  • FIG. 3 is a schematic structural diagram of a structure of a synchronization server according to a third embodiment of the present disclosure.
  • FIG. 4 is a schematic structural diagram of an electronic device according to an embodiment of the present disclosure.
  • an outgoing call method as shown in FIG. 1, includes the following steps:
  • Step S101 The synchronization server selects a node server from the outgoing service cloud to perform an outgoing call service
  • the synchronization server can be generated from various node servers in the outgoing service cloud. Through the Paxos algorithm, a node server selected from the respective node servers generates a synchronization server with the highest authority, and the synchronization server is configured to ensure that the running states of the remaining node servers are consistent and stored in the remaining node servers. The data is consistent.
  • Step S102 The synchronization server acquires session data generated by the one node server in executing the outbound service, and synchronizes the session data into other node servers except the one node server in the outbound service cloud.
  • the synchronization server selects a node server from the outgoing service cloud to perform the outgoing service, which may include:
  • the synchronization server acquires current usage information of each node server in the service cloud; and selects a node server from the remaining node servers based on the current usage information.
  • the method may further include:
  • the synchronization server acquires initialization data of each node server in the service cloud, and performs initialization data synchronization on the respective node servers, so that the initialization data in the respective node servers are consistent.
  • the method may further include:
  • the synchronization server sends the startup indication information and the flow control information of the outgoing service to the one node server, so that the one node server executes the outgoing service according to the startup indication information, and the control information is executed according to the flow control information.
  • the generated session data is sent to the synchronization server.
  • the method may further include: when the one node server fails in the process of executing the outgoing service, the synchronization server selects another node server from the other node servers except the one node server in the outgoing service cloud, Causes the other node server to continue executing the outstanding outgoing call service in the one node server.
  • the synchronization server synchronizes the session data of each node after performing each step in time to the other node servers except the one node server in the outgoing service cloud, when the one node server fails
  • the other node server can continue to perform the unfinished steps in the one node server, so that the current outbound service is not interrupted.
  • a second embodiment of the present disclosure includes the following components:
  • the selection module 201 is configured to select a node server from the outgoing service cloud to perform an outgoing service.
  • the module 201 can be configured to be configured as:
  • one node server is selected from the respective node servers.
  • the synchronization module 202 is configured to acquire session data generated by the one node server in executing the outgoing service, and synchronize the session data to other node servers except the one node server in the outgoing service cloud.
  • the synchronization server can also include:
  • a fault processing unit configured to: when the one node server fails in the process of executing the outgoing service, select another node server from the other node servers except the one node server in the outgoing service cloud, so that the Another node server continues to perform outstanding outgoing calls in the one node server.
  • the synchronization module 202 in the synchronization server synchronizes the session data of each node after performing each step in time to the other node servers except the one node server in the outgoing service cloud, when the one When the node server fails, the other node servers can continue to perform the unfinished steps in the one node server, so that the current outbound service is not interrupted.
  • a third embodiment of the present disclosure is a synchronization server located in an outgoing system. As shown in FIG. 3, the synchronization server includes the following components:
  • the initialization module 301 is configured to acquire initialization data of each node server in the outgoing service cloud, and perform initialization data synchronization on the respective node servers, so that the initialization data in the respective node servers are consistent.
  • the initialization data in each node server in the outgoing service cloud is consistently processed, so that the initialization data in each node server in the outgoing service cloud is the same.
  • the selection module 302 is configured to select a node server from the outgoing service cloud to perform an outgoing call service.
  • the selection module 302 can be configured to:
  • one node server is selected from the respective node servers.
  • the information sending module 303 is configured to send the startup indication information and the flow control information of the outgoing service to the one node server, so that the one node server starts to execute the outgoing service according to the startup indication information, and controls according to the flow.
  • the information is sent to the synchronization server by executing session data generated in the outgoing service.
  • the activation indication information may be sent by a call control server in the outgoing system.
  • the call control server is configured to create an outgoing call service in the outgoing service cloud, send startup indication information to the synchronization server, and establish a process control server in each node server and the outgoing call system in the outgoing service cloud The data exchange link between.
  • the call control server establishes a voice connection with the user through an IVR (Interactive Voice Response) or a landline to perform an outgoing call service.
  • IVR Interactive Voice Response
  • Process control information is sent by the process control server in the outgoing system.
  • the process control server establishes a data exchange link with each node server in the outgoing service cloud through the call control server, the process control server obtains the outgoing service questionnaire file, and obtains the process control information by analyzing the outgoing service questionnaire file.
  • the process control server receives the user operation result sent by the call control server, the corresponding process control information is sent to the one node server according to the user operation result, so that the one node server performs the outgoing service according to the process control information.
  • the synchronization module 304 is configured to acquire session data generated by the one node server in executing the outgoing service, and synchronize the session data to other node servers except the one node server in the outgoing service cloud.
  • the synchronization server may further include:
  • a fault processing unit configured to: when the one node server fails in the process of executing the outgoing service, select another node server from the other node servers except the one node server in the outgoing service cloud, so that the Another node server continues to perform outstanding outgoing calls in the one node server.
  • the synchronization module 304 in the synchronization server synchronizes the session data of each node after performing each step in time to the other node servers except the one node server in the outgoing service cloud, when the one When the node server fails, the other node servers can continue to perform the unfinished steps in the one node server, so that the current outbound service is not interrupted.
  • a fourth embodiment of the present disclosure includes: a synchronization server introduced in the second embodiment or the third embodiment of the present disclosure, and two or more node servers.
  • Embodiments of the present disclosure also provide a computer readable storage medium storing computer executable instructions arranged to perform the method of any of the above embodiments.
  • the computer readable storage medium may be a transitory computer readable storage medium or a non-transitory computer readable storage medium.
  • the embodiment of the present disclosure further provides a schematic structural diagram of an electronic device.
  • the electronic device include:
  • At least one processor 40 which is exemplified by a processor 40 in FIG. 4; and a memory 41, may further include a communication interface 42 and a bus 43.
  • the processor 40, the communication interface 42, and the memory 41 can complete communication with each other through the bus 43.
  • Communication interface 42 can be used for information transfer.
  • Processor 40 may invoke logic instructions in memory 41 to perform the methods of the above-described embodiments.
  • logic instructions in the memory 41 described above may be implemented in the form of a software functional unit and sold or used as a stand-alone product, and may be stored in a computer readable storage medium.
  • the memory 41 is used as a computer readable storage medium for storing software programs, computer executable programs, and program instructions/modules corresponding to the methods in the embodiments of the present disclosure.
  • the processor 40 executes the function application and the data processing by executing software programs, instructions, and modules stored in the memory 41, that is, implementing the outgoing method in the above method embodiment.
  • the memory 41 may include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application required for at least one function; the storage data area may store data created according to use of the terminal device, and the like. Further, the memory 41 may include a high speed random access memory, and may also include a nonvolatile memory.
  • the technical solution of the embodiments of the present disclosure may be embodied in the form of a software product stored in a storage medium, including one or more instructions for causing a computer device (which may be a personal computer, a server, or a network) The device or the like) performs all or part of the steps of the method described in the embodiments of the present disclosure.
  • the foregoing storage medium may be a non-transitory storage medium, including: a USB flash drive, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a magnetic disk or an optical disk, and the like.
  • the outgoing call method, the synchronization server, and the outgoing call system introduced in the embodiments of the present disclosure, through the synchronous service The server synchronizes the data in each node server in the service cloud in real time to ensure that when the node server performing the outgoing service fails, the other node servers in the outgoing service cloud can continue to execute the outgoing service, thereby not interrupting the Exhaling the service improves the reliability of the outgoing system.
  • the outgoing call method, the synchronization server and the outgoing call system proposed in the present application do not interrupt the outgoing call service, and improve the reliability of the outgoing call system.

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Abstract

The application discloses a call method, a synchronization server, and a call system. The call method comprises: a synchronization server selects, from a call service cloud, a node server to perform a call service; and the synchronization server acquires session data generated by the node server performing the call service, and synchronizes, to the remaining node servers in the service cloud and other than the node server, the session data. The application ensures that when a fault occurs at a service node performing a call service, the remaining node servers in the call service cloud can continue performing the call service without interrupting the same, increasing reliability of a call system.

Description

一种呼出方法、同步服务器以及呼出系统Outgoing method, synchronization server and calling system 技术领域Technical field
本申请涉及呼出系统技术领域，例如涉及一种呼出方法、同步服务器以及呼出系统。The present application relates to the technical field of an outgoing call system, for example, to an outgoing call method, a synchronization server, and an outgoing call system.
背景技术Background technique
呼叫中心是充分利用现代通讯与计算机技术，可以自动灵活地处理大量各种不同的电话呼入和呼出业务和服务的运营操作场所。呼叫中心在企业应用中已经逐渐从电话营销中心向着综合呼叫中心转变，并将电话、计算机、互联网等多种媒介综合应用于营销、服务等多项工作当中。The call center is an operation and operation place that makes full use of modern communication and computer technology to automatically and flexibly handle a large variety of different incoming and outgoing calls and services. In the enterprise application, the call center has gradually changed from the telemarketing center to the integrated call center, and integrated various media such as telephone, computer and internet into marketing, service and other work.
作为呼叫中心的重要业务系统，呼出系统需要具有良好的并发性和可靠性，并应当能同时处理庞大的数据量。但是，在相关的呼出系统中，如果需要对呼出系统进行扩容升级，往往需要先中断呼出业务，再进行升级。而且当各种原因造成呼出业务中的话路中断时，比如：呼出系统中的执行呼出业务的节点服务器发生故障时，不能及时的进行断话续接，从而导致所述呼出业务中断以及会话数据丢失。As an important business system of the call center, the outgoing system needs to have good concurrency and reliability, and should be able to handle huge amounts of data at the same time. However, in the related outbound system, if the outbound system needs to be expanded and upgraded, it is often necessary to interrupt the outgoing service first and then upgrade. In addition, when the call path in the outgoing call service is interrupted for various reasons, for example, when the node server that performs the outgoing call service in the outgoing call system fails, the disconnected call cannot be resumed in time, thereby causing the interruption of the outgoing call service and the loss of the session data. .
发明内容Summary of the invention
本公开提供一种呼出方法、同步服务器以及呼出系统，防止当执行呼出业务的节点服务器发生故障时所述呼出业务中断而造成的会话数据丢失，提高了呼出系统的可靠性。The present disclosure provides an outgoing call method, a synchronization server, and an outgoing call system, which prevent session data loss caused by interruption of the outgoing service when a node server that performs an outgoing service fails, and improves the reliability of the outgoing system.
本公开采用的技术方案是，所述呼出方法，包括：The technical solution adopted by the present disclosure is that the calling method includes:
同步服务器从呼出服务云中选取一个节点服务器执行呼出业务；The synchronization server selects a node server from the outgoing service cloud to perform an outgoing call service;
所述同步服务器获取所述一个节点服务器在执行所述呼出业务中产生的会话数据，并将所述会话数据同步到所述呼出服务云中除所述一个节点服务器以外的其余节点服务器中。 The synchronization server acquires session data generated by the one node server in executing the outgoing call service, and synchronizes the session data into other node servers except the one node server in the outgoing service cloud.
所述同步服务器从呼出服务云中选取一个节点服务器执行呼出业务，可以包括：The synchronization server selects a node server from the outbound service cloud to perform the outgoing call service, and may include:
所述同步服务器获取所述服务云中各个节点服务器的当前使用情况信息；The synchronization server acquires current usage information of each node server in the service cloud;
所述同步服务器基于所述当前使用情况信息，从所述各个节点服务器中选取所述一个节点服务器。The synchronization server selects the one node server from the respective node servers based on the current usage information.
在所述同步服务器从呼出服务云中选取一个节点服务器执行呼出业务之前，所述方法还可以包括：Before the synchronization server selects a node server to perform the outgoing call service from the outgoing call service cloud, the method may further include:
所述同步服务器获取所述呼出服务云中各个节点服务器的初始化数据，并对所述各个节点服务器进行初始化数据同步，以使所述各个节点服务器中的所述初始化数据一致。The synchronization server acquires initialization data of each node server in the outgoing service cloud, and performs initialization data synchronization on the respective node servers, so that the initialization data in the respective node servers are consistent.
在所述同步服务器获取所述一个节点服务器在执行所述呼出业务中产生的会话数据之前，所述方法还可以包括：Before the synchronization server acquires the session data generated by the one node server in the execution of the outgoing call service, the method may further include:
所述同步服务器将所述呼出业务的启动指示信息和流程控制信息发送给所述一个节点服务器，以供所述一个节点服务器根据所述启动指示信息，执行所述呼出业务，并根据所述流程控制信息将执行所述呼出业务中产生的会话数据发送给所述同步服务器。The synchronization server sends the startup indication information and the flow control information of the outgoing service to the one node server, so that the one node server performs the outgoing call service according to the startup indication information, and according to the process The control information transmits session data generated in the execution of the outgoing call service to the synchronization server.
所述方法还可以包括：The method may further include:
当所述一个节点服务器在执行所述呼出业务的过程中发生故障时，所述同步服务器从所述呼出服务云中除所述一个节点服务器以外的其余节点服务器中选取另一个节点服务器，以使所述另一个节点服务器继续执行所述一个节点服务器中未完成的呼出业务。When the one node server fails in the process of executing the outgoing service, the synchronization server selects another node server from the other node servers except the one node server in the outgoing service cloud, so that The other node server continues to perform outstanding outgoing calls in the one node server.
本公开还提供一种同步服务器，包括：The present disclosure also provides a synchronization server, including:
选取模块，被配置为从呼出服务云中选取一个节点服务器执行呼出业务；The selecting module is configured to select a node server from the outgoing service cloud to perform an outgoing call service;
同步模块，被配置为获取所述一个节点服务器在执行所述呼出业务中产生的会话数据，并将所述会话数据同步到所述呼出服务云中除所述一个节点服务器以外的其余节点服务器中。a synchronization module, configured to acquire session data generated by the one node server in performing the outbound service, and synchronize the session data to other node servers except the one node server in the outbound service cloud .
所述选取模块，可以被配置为： The selection module can be configured as:
获取所述服务云中各个节点服务器的当前使用情况信息；Obtaining current usage information of each node server in the service cloud;
基于所述当前使用情况信息，从所述各个节点服务器中选取所述一个节点服务器。And selecting the one node server from the respective node servers based on the current usage information.
所述同步服务器还可以包括：The synchronization server may further include:
初始化模块，被配置为获取所述呼出服务云中各个节点服务器的初始化数据，并对所述各个节点服务器进行初始化数据同步，以使所述各个节点服务器中的所述初始化数据一致。The initialization module is configured to acquire initialization data of each node server in the outgoing service cloud, and perform initialization data synchronization on the respective node servers, so that the initialization data in the respective node servers are consistent.
所述同步服务器还可以包括：The synchronization server may further include:
信息发送模块，被配置为将所述呼出业务的启动指示信息和流程控制信息发送给所述一个节点服务器，以供所述一个节点服务器根据所述启动指示信息，执行所述呼出业务，并根据所述流程控制信息将执行所述呼出业务中产生的会话数据发送给所述同步服务器。The information sending module is configured to send the startup indication information and the flow control information of the outgoing service to the one node server, so that the one node server performs the outgoing call service according to the startup indication information, and according to the The flow control information sends session data generated in the execution of the outgoing call service to the synchronization server.
所述同步服务器还可以包括：The synchronization server may further include:
故障处理单元，被配置为当所述一个节点服务器在执行所述呼出业务的过程中发生故障时，从所述呼出服务云中除所述一个节点服务器以外的其余节点服务器中选取另一个节点服务器，以使所述另一个节点服务器继续执行所述一个节点服务器中未完成的呼出业务。a fault processing unit configured to: when the one node server fails in the process of executing the outgoing service, select another node server from the other node servers except the one node server in the outgoing service cloud So that the another node server continues to execute the outstanding outgoing call service in the one node server.
本公开还提供一种呼出系统，包括：一台上述介绍的的同步服务器以及两台以上的节点服务器。The present disclosure also provides an outgoing call system, including: one synchronization server introduced above and two or more node servers.
本公开实施例还提供了一种计算机可读存储介质，存储有计算机可执行指令，所述计算机可执行指令设置为执行上述方法。Embodiments of the present disclosure also provide a computer readable storage medium storing computer executable instructions arranged to perform the above method.
本公开实施例还提供了一种电子设备，包括：An embodiment of the present disclosure further provides an electronic device, including:
至少一个处理器；以及At least one processor;
与所述至少一个处理器通信连接的存储器；其中，a memory communicatively coupled to the at least one processor; wherein
所述存储器存储有可被所述至少一个处理器执行的指令，所述指令被所述至少一个处理器执行，以使所述至少一个处理器执行上述的方法。 The memory stores instructions executable by the at least one processor, the instructions being executed by the at least one processor to cause the at least one processor to perform the method described above.
本公开所述的呼出方法、同步服务器以及呼出系统，通过同步服务器实时同步呼出服务云中的各个节点服务器中的数据，以保证当执行呼出业务的节点服务器发生故障时，该呼出服务云中的其他节点服务器可以继续执行该呼出业务，从而不会中断该呼出业务，提高了呼出系统的可靠性。The outgoing call method, the synchronization server, and the outgoing call system of the present disclosure synchronize the data in each node server in the service cloud by the synchronization server in real time to ensure that when the node server performing the outgoing service fails, the outgoing service cloud The other node server can continue to execute the outgoing service, so that the outgoing service is not interrupted, and the reliability of the outgoing system is improved.
附图概述BRIEF abstract
图1为本公开第一实施例的呼出方法的流程图；1 is a flowchart of an outgoing call method according to a first embodiment of the present disclosure;
图2为本公开第二实施例的同步服务器的组成结构示意图；2 is a schematic structural diagram of a structure of a synchronization server according to a second embodiment of the present disclosure;
图3为本公开第三实施例的同步服务器的组成结构示意图；以及3 is a schematic structural diagram of a structure of a synchronization server according to a third embodiment of the present disclosure;
图4为本公开实施例的电子设备的结构示意图。FIG. 4 is a schematic structural diagram of an electronic device according to an embodiment of the present disclosure.
具体实施方式detailed description
为阐述本公开所采取的技术手段，以下结合附图及实施例，对本公开进行详细说明如后。The present disclosure will be described in detail below with reference to the accompanying drawings and embodiments.
本公开第一实施例，一种呼出方法，如图1所示，包括以下步骤：A first embodiment of the present disclosure, an outgoing call method, as shown in FIG. 1, includes the following steps:
步骤S101：同步服务器从呼出服务云中选取一个节点服务器执行呼出业务；Step S101: The synchronization server selects a node server from the outgoing service cloud to perform an outgoing call service;
该同步服务器可以是从该呼出服务云中的各个节点服务器中生成的。通过Paxos算法，将从该各个节点服务器中选取的一个节点服务器生成一个具有最高权限的同步服务器，该同步服务器被配置为保证其余的各个节点服务器的运行状态一致以及其余的各个节点服务器中存储的数据一致。The synchronization server can be generated from various node servers in the outgoing service cloud. Through the Paxos algorithm, a node server selected from the respective node servers generates a synchronization server with the highest authority, and the synchronization server is configured to ensure that the running states of the remaining node servers are consistent and stored in the remaining node servers. The data is consistent.
步骤S102：该同步服务器获取该一个节点服务器在执行该呼出业务中产生的会话数据，并将该会话数据同步到该呼出服务云中除该一个节点服务器以外的其余节点服务器中。Step S102: The synchronization server acquires session data generated by the one node server in executing the outbound service, and synchronizes the session data into other node servers except the one node server in the outbound service cloud.
该同步服务器从呼出服务云中选取一个节点服务器执行呼出业务可以包括：The synchronization server selects a node server from the outgoing service cloud to perform the outgoing service, which may include:
该同步服务器获取该服务云中各个节点服务器的当前使用情况信息；并基于该当前使用情况信息，从该其余节点服务器中选取一个节点服务器。 The synchronization server acquires current usage information of each node server in the service cloud; and selects a node server from the remaining node servers based on the current usage information.
在该同步服务器从呼出服务云中选取一个节点服务器执行呼出业务之前，该方法还可以包括：Before the synchronization server selects a node server from the outgoing service cloud to perform the outgoing call service, the method may further include:
该同步服务器获取该服务云中各个节点服务器的初始化数据，并对该各个节点服务器进行初始化数据同步，以使该各个节点服务器中的该初始化数据一致。The synchronization server acquires initialization data of each node server in the service cloud, and performs initialization data synchronization on the respective node servers, so that the initialization data in the respective node servers are consistent.
该同步服务器获取该一个节点服务器在执行该呼出业务中产生的会话数据之前，该方法还可以包括：Before the synchronization server obtains the session data generated by the one node server in the execution of the outgoing service, the method may further include:
该同步服务器将该呼出业务的启动指示信息和流程控制信息发送给该一个节点服务器，以供该一个节点服务器根据该启动指示信息执行该呼出业务，并根据该流程控制信息将执行该呼出业务中产生的会话数据发送给该同步服务器。The synchronization server sends the startup indication information and the flow control information of the outgoing service to the one node server, so that the one node server executes the outgoing service according to the startup indication information, and the control information is executed according to the flow control information. The generated session data is sent to the synchronization server.
该方法还可以包括：当该一个节点服务器在执行该呼出业务的过程中发生故障时，该同步服务器从该呼出服务云中除该一个节点服务器以外的其余节点服务器中选取另一个节点服务器，以使该另一个节点服务器继续执行该一个节点服务器中未完成的呼出业务。The method may further include: when the one node server fails in the process of executing the outgoing service, the synchronization server selects another node server from the other node servers except the one node server in the outgoing service cloud, Causes the other node server to continue executing the outstanding outgoing call service in the one node server.
由于该同步服务器将该一个节点服务器在执行完每个步骤后的会话数据都及时的同步到该呼出服务云中除该一个节点服务器以外的其余节点服务器中，所以当该一个节点服务器发生故障时，其他节点服务器可以继续执行该一个节点服务器中未完成的步骤，从而不会导致本次呼出业务中断。Since the synchronization server synchronizes the session data of each node after performing each step in time to the other node servers except the one node server in the outgoing service cloud, when the one node server fails The other node server can continue to perform the unfinished steps in the one node server, so that the current outbound service is not interrupted.
本公开第二实施例，一种同步服务器，如图2所示，包括以下组成部分：A second embodiment of the present disclosure, a synchronization server, as shown in FIG. 2, includes the following components:
1)选取模块201，被配置为从呼出服务云中选取一个节点服务器执行呼出业务。1) The selection module 201 is configured to select a node server from the outgoing service cloud to perform an outgoing service.
选取模块201，可以被配置为：The module 201 can be configured to be configured as:
获取该呼出服务云中各个节点服务器的当前使用情况信息；Obtaining current usage information of each node server in the outgoing service cloud;
基于该当前使用情况信息，从该各个节点服务器中选取一个节点服务器。Based on the current usage information, one node server is selected from the respective node servers.
2)同步模块202，被配置为获取该一个节点服务器在执行该呼出业务中产生的会话数据，并将该会话数据同步到该呼出服务云中除该一个节点服务器以外的其余节点服务器中。 2) The synchronization module 202 is configured to acquire session data generated by the one node server in executing the outgoing service, and synchronize the session data to other node servers except the one node server in the outgoing service cloud.
该同步服务器还可以包括：The synchronization server can also include:
故障处理单元，被配置为当该一个节点服务器在执行该呼出业务的过程中发生故障时，从该呼出服务云中除该一个节点服务器以外的其余节点服务器中选取另一个节点服务器，以使该另一个节点服务器继续执行该一个节点服务器中未完成的呼出业务。a fault processing unit configured to: when the one node server fails in the process of executing the outgoing service, select another node server from the other node servers except the one node server in the outgoing service cloud, so that the Another node server continues to perform outstanding outgoing calls in the one node server.
由于该同步服务器中的同步模块202将该一个节点服务器在执行完每个步骤后的会话数据都及时的同步到该呼出服务云中除该一个节点服务器以外的其余节点服务器中，所以当该一个节点服务器发生故障时，其他节点服务器可以继续执行该一个节点服务器中未完成的步骤，从而不会导致本次呼出业务中断。Since the synchronization module 202 in the synchronization server synchronizes the session data of each node after performing each step in time to the other node servers except the one node server in the outgoing service cloud, when the one When the node server fails, the other node servers can continue to perform the unfinished steps in the one node server, so that the current outbound service is not interrupted.
本公开第三实施例，一种同步服务器，位于呼出系统中，如图3所示，该同步服务器包括以下组成部分：A third embodiment of the present disclosure is a synchronization server located in an outgoing system. As shown in FIG. 3, the synchronization server includes the following components:
1)初始化模块301，被配置为获取呼出服务云中各个节点服务器的初始化数据，并对该各个节点服务器进行初始化数据同步，以使该各个节点服务器中的该初始化数据一致。1) The initialization module 301 is configured to acquire initialization data of each node server in the outgoing service cloud, and perform initialization data synchronization on the respective node servers, so that the initialization data in the respective node servers are consistent.
在执行呼出业务之前，将该呼出服务云中各个节点服务器中的初始化数据进行一致性处理，以使该呼出服务云中每个节点服务器中的初始化数据均相同。Before performing the outgoing call service, the initialization data in each node server in the outgoing service cloud is consistently processed, so that the initialization data in each node server in the outgoing service cloud is the same.
2)选取模块302，被配置为从该呼出服务云中选取一个节点服务器执行呼出业务。2) The selection module 302 is configured to select a node server from the outgoing service cloud to perform an outgoing call service.
选取模块302，可以被配置为：The selection module 302 can be configured to:
获取该呼出服务云中各个节点服务器的当前使用情况信息；Obtaining current usage information of each node server in the outgoing service cloud;
基于该当前使用情况信息，从该各个节点服务器中选取一个节点服务器。Based on the current usage information, one node server is selected from the respective node servers.
3)信息发送模块303，被配置为将该呼出业务的启动指示信息和流程控制信息发送给该一个节点服务器，以供该一个节点服务器根据该启动指示信息开始执行该呼出业务并根据该流程控制信息将执行该呼出业务中产生的会话数据发送给该同步服务器。The information sending module 303 is configured to send the startup indication information and the flow control information of the outgoing service to the one node server, so that the one node server starts to execute the outgoing service according to the startup indication information, and controls according to the flow. The information is sent to the synchronization server by executing session data generated in the outgoing service.
启动指示信息可以是由呼出系统中的呼叫控制服务器发送来的。呼叫控制服务器被配置为在呼出服务云中创建呼出业务，向同步服务器发送启动指示信息，以及建立呼出服务云中的各个节点服务器与呼出系统中的流程控制服务器 之间的数据交换链路。呼叫控制服务器通过IVR(Interactive Voice Response，互动式语音应答)或座机与用户建立话路连接，从而执行呼出业务。The activation indication information may be sent by a call control server in the outgoing system. The call control server is configured to create an outgoing call service in the outgoing service cloud, send startup indication information to the synchronization server, and establish a process control server in each node server and the outgoing call system in the outgoing service cloud The data exchange link between. The call control server establishes a voice connection with the user through an IVR (Interactive Voice Response) or a landline to perform an outgoing call service.
流程控制信息是由呼出系统中的流程控制服务器发送来的。当流程控制服务器通过呼叫控制服务器与呼出服务云中的各个节点服务器建立起数据交换链路时，流程控制服务器获取呼出业务问卷文件，通过分析呼出业务问卷文件，得到流程控制信息。当流程控制服务器接收到呼叫控制服务器发送来的用户操作结果时，根据用户操作结果向该一个节点服务器发送对应的流程控制信息，以使该一个节点服务器按照流程控制信息执行呼出业务。Process control information is sent by the process control server in the outgoing system. When the process control server establishes a data exchange link with each node server in the outgoing service cloud through the call control server, the process control server obtains the outgoing service questionnaire file, and obtains the process control information by analyzing the outgoing service questionnaire file. When the process control server receives the user operation result sent by the call control server, the corresponding process control information is sent to the one node server according to the user operation result, so that the one node server performs the outgoing service according to the process control information.
4)同步模块304，被配置为获取该一个节点服务器在执行该呼出业务中产生的会话数据，并将该会话数据同步到该呼出服务云中除该一个节点服务器以外的其余节点服务器中。4) The synchronization module 304 is configured to acquire session data generated by the one node server in executing the outgoing service, and synchronize the session data to other node servers except the one node server in the outgoing service cloud.
该同步服务器，还可以包括：The synchronization server may further include:
故障处理单元，被配置为当该一个节点服务器在执行该呼出业务的过程中发生故障时，从该呼出服务云中除该一个节点服务器以外的其余节点服务器中选取另一个节点服务器，以使该另一个节点服务器继续执行该一个节点服务器中未完成的呼出业务。a fault processing unit configured to: when the one node server fails in the process of executing the outgoing service, select another node server from the other node servers except the one node server in the outgoing service cloud, so that the Another node server continues to perform outstanding outgoing calls in the one node server.
由于该同步服务器中的同步模块304将该一个节点服务器在执行完每个步骤后的会话数据都及时的同步到该呼出服务云中除该一个节点服务器以外的其余节点服务器中，所以当该一个节点服务器发生故障时，其他节点服务器可以继续执行该一个节点服务器中未完成的步骤，从而不会导致本次呼出业务中断。Since the synchronization module 304 in the synchronization server synchronizes the session data of each node after performing each step in time to the other node servers except the one node server in the outgoing service cloud, when the one When the node server fails, the other node servers can continue to perform the unfinished steps in the one node server, so that the current outbound service is not interrupted.
本公开第四实施例，一种呼出系统，包括：一台本公开第二实施例或第三实施例中介绍的同步服务器以及两台以上的节点服务器。A fourth embodiment of the present disclosure, an outgoing call system, includes: a synchronization server introduced in the second embodiment or the third embodiment of the present disclosure, and two or more node servers.
本公开实施例还提供了一种计算机可读存储介质，存储有计算机可执行指令，所述计算机可执行指令设置为执行上述任一实施例中的方法。Embodiments of the present disclosure also provide a computer readable storage medium storing computer executable instructions arranged to perform the method of any of the above embodiments.
所述计算机可读存储介质可以是暂态计算机可读存储介质，也可以是非暂态计算机可读存储介质。The computer readable storage medium may be a transitory computer readable storage medium or a non-transitory computer readable storage medium.
本公开实施例还提供了一种电子设备的结构示意图。参见图4，该电子设备 包括：The embodiment of the present disclosure further provides a schematic structural diagram of an electronic device. Referring to Figure 4, the electronic device include:
至少一个处理器(processor)40，图4中以一个处理器40为例；和存储器(memory)41，还可以包括通信接口(Communications Interface)42和总线43。其中，处理器40、通信接口42、存储器41可以通过总线43完成相互间的通信。通信接口42可以用于信息传输。处理器40可以调用存储器41中的逻辑指令，以执行上述实施例的方法。At least one processor 40, which is exemplified by a processor 40 in FIG. 4; and a memory 41, may further include a communication interface 42 and a bus 43. The processor 40, the communication interface 42, and the memory 41 can complete communication with each other through the bus 43. Communication interface 42 can be used for information transfer. Processor 40 may invoke logic instructions in memory 41 to perform the methods of the above-described embodiments.
此外，上述的存储器41中的逻辑指令可以通过软件功能单元的形式实现并作为独立的产品销售或使用时，可以存储在一个计算机可读取存储介质中。In addition, the logic instructions in the memory 41 described above may be implemented in the form of a software functional unit and sold or used as a stand-alone product, and may be stored in a computer readable storage medium.
存储器41作为一种计算机可读存储介质，可用于存储软件程序、计算机可执行程序，如本公开实施例中的方法对应的程序指令/模块。处理器40通过运行存储在存储器41中的软件程序、指令以及模块，从而执行功能应用以及数据处理，即实现上述方法实施例中的呼出方法。The memory 41 is used as a computer readable storage medium for storing software programs, computer executable programs, and program instructions/modules corresponding to the methods in the embodiments of the present disclosure. The processor 40 executes the function application and the data processing by executing software programs, instructions, and modules stored in the memory 41, that is, implementing the outgoing method in the above method embodiment.
存储器41可包括存储程序区和存储数据区，其中，存储程序区可存储操作系统、至少一个功能所需的应用程序；存储数据区可存储根据终端设备的使用所创建的数据等。此外，存储器41可以包括高速随机存取存储器，还可以包括非易失性存储器。The memory 41 may include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application required for at least one function; the storage data area may store data created according to use of the terminal device, and the like. Further, the memory 41 may include a high speed random access memory, and may also include a nonvolatile memory.
本公开实施例的技术方案可以以软件产品的形式体现出来，该计算机软件产品存储在一个存储介质中，包括一个或多个指令用以使得一台计算机设备(可以是个人计算机，服务器，或者网络设备等)执行本公开实施例所述方法的全部或部分步骤。而前述的存储介质可以是非暂态存储介质，包括：U盘、移动硬盘、只读存储器(ROM，Read-Only Memory)、随机存取存储器(RAM，Random Access Memory)、磁碟或者光盘等多种可以存储程序代码的介质，也可以是暂态存储介质。The technical solution of the embodiments of the present disclosure may be embodied in the form of a software product stored in a storage medium, including one or more instructions for causing a computer device (which may be a personal computer, a server, or a network) The device or the like) performs all or part of the steps of the method described in the embodiments of the present disclosure. The foregoing storage medium may be a non-transitory storage medium, including: a USB flash drive, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a magnetic disk or an optical disk, and the like. A medium that can store program code, or a transitory storage medium.
本公开实施例中介绍的呼出方法、同步服务器以及呼出系统，通过同步服 务器实时同步呼出服务云中的各个节点服务器中的数据，以保证当执行呼出业务的节点服务器发生故障时，该呼出服务云中的其他节点服务器可以继续执行该呼出业务，从而不会中断该呼出业务，提高了呼出系统的可靠性。The outgoing call method, the synchronization server, and the outgoing call system introduced in the embodiments of the present disclosure, through the synchronous service The server synchronizes the data in each node server in the service cloud in real time to ensure that when the node server performing the outgoing service fails, the other node servers in the outgoing service cloud can continue to execute the outgoing service, thereby not interrupting the Exhaling the service improves the reliability of the outgoing system.
通过实施方式的说明，应当可对本公开所采取的技术手段得以更加深入地了解，然而所附图示仅是提供参考与说明之用，并非用来对本公开加以限制。The technical means for the present disclosure will be more fully understood from the description of the embodiments, but the accompanying drawings are only for the purpose of illustration and description.
工业实用性Industrial applicability
本申请提出的呼出方法、同步服务器以及呼出系统，不会中断该呼出业务，提高了呼出系统的可靠性。 The outgoing call method, the synchronization server and the outgoing call system proposed in the present application do not interrupt the outgoing call service, and improve the reliability of the outgoing call system.

Claims (12)

  1. 一种呼出方法，包括：An outgoing method includes:
    同步服务器从呼出服务云中选取一个节点服务器执行呼出业务；The synchronization server selects a node server from the outgoing service cloud to perform an outgoing call service;
    所述同步服务器获取所述一个节点服务器在执行所述呼出业务中产生的会话数据，并将所述会话数据同步到所述呼出服务云中除所述一个节点服务器以外的其余节点服务器中。The synchronization server acquires session data generated by the one node server in executing the outgoing call service, and synchronizes the session data into other node servers except the one node server in the outgoing service cloud.
  2. 根据权利要求1所述的方法，其中，所述同步服务器从呼出服务云中选取一个节点服务器执行呼出业务，包括：The method of claim 1, wherein the synchronization server selects a node server from the outgoing service cloud to perform an outgoing call service, including:
    所述同步服务器获取所述服务云中各个节点服务器的当前使用情况信息；The synchronization server acquires current usage information of each node server in the service cloud;
    所述同步服务器基于所述当前使用情况信息，从所述各个节点服务器中选取所述一个节点服务器。The synchronization server selects the one node server from the respective node servers based on the current usage information.
  3. 根据权利要求1或2所述的方法，其中，在所述同步服务器从呼出服务云中选取一个节点服务器执行呼出业务之前，所述方法还包括：The method according to claim 1 or 2, wherein before the synchronizing server selects a node server from the outbound service cloud to perform the outgoing call service, the method further includes:
    所述同步服务器获取所述呼出服务云中各个节点服务器的初始化数据，并对所述各个节点服务器进行初始化数据同步，以使所述各个节点服务器中的所述初始化数据一致。The synchronization server acquires initialization data of each node server in the outgoing service cloud, and performs initialization data synchronization on the respective node servers, so that the initialization data in the respective node servers are consistent.
  4. 根据权利要求3所述的方法，其中，在所述同步服务器获取所述一个节点服务器在执行所述呼出业务中产生的会话数据之前，所述方法还包括：The method of claim 3, wherein before the synchronizing server acquires session data generated by the one node server in performing the outgoing call service, the method further includes:
    所述同步服务器将所述呼出业务的启动指示信息和流程控制信息发送给所述一个节点服务器，以供所述一个节点服务器根据所述启动指示信息，执行所述呼出业务，并根据所述流程控制信息将执行所述呼出业务中产生的会话数据发送给所述同步服务器。 The synchronization server sends the startup indication information and the flow control information of the outgoing service to the one node server, so that the one node server performs the outgoing call service according to the startup indication information, and according to the process The control information transmits session data generated in the execution of the outgoing call service to the synchronization server.
  5. 根据权利要求4所述的方法，还包括：The method of claim 4 further comprising:
    当所述一个节点服务器在执行所述呼出业务的过程中发生故障时，所述同步服务器从所述呼出服务云中除所述一个节点服务器以外的其余节点服务器中选取另一个节点服务器，以使所述另一个节点服务器继续执行所述一个节点服务器中未完成的呼出业务。When the one node server fails in the process of executing the outgoing service, the synchronization server selects another node server from the other node servers except the one node server in the outgoing service cloud, so that The other node server continues to perform outstanding outgoing calls in the one node server.
  6. 一种同步服务器，包括：A synchronization server that includes:
    选取模块，被配置为从呼出服务云中选取一个节点服务器执行呼出业务；The selecting module is configured to select a node server from the outgoing service cloud to perform an outgoing call service;
    同步模块，被配置为获取所述一个节点服务器在执行所述呼出业务中产生的会话数据，并将所述会话数据同步到所述呼出服务云中除所述一个节点服务器以外的其余节点服务器中。a synchronization module, configured to acquire session data generated by the one node server in performing the outbound service, and synchronize the session data to other node servers except the one node server in the outbound service cloud .
  7. 根据权利要求6所述的同步服务器，其中，所述选取模块，被配置为：The synchronization server of claim 6, wherein the selection module is configured to:
    获取所述服务云中各个节点服务器的当前使用情况信息；Obtaining current usage information of each node server in the service cloud;
    基于所述当前使用情况信息，从所述各个节点服务器中选取所述一个节点服务器。And selecting the one node server from the respective node servers based on the current usage information.
  8. 根据权利要求6或7所述的同步服务器，还包括：The synchronization server according to claim 6 or 7, further comprising:
    初始化模块，被配置为获取所述呼出服务云中各个节点服务器的初始化数据，并对所述各个节点服务器进行初始化数据同步，以使所述各个节点服务器中的所述初始化数据一致。The initialization module is configured to acquire initialization data of each node server in the outgoing service cloud, and perform initialization data synchronization on the respective node servers, so that the initialization data in the respective node servers are consistent.
  9. 根据权利要求8所述的同步服务器，还包括：The synchronization server of claim 8 further comprising:
    信息发送模块，被配置为将所述呼出业务的启动指示信息和流程控制信息发送给所述一个节点服务器，以供所述一个节点服务器根据所述启动指示信息，执行所述呼出业务，并根据所述流程控制信息将执行所述呼出业务中产生的会 话数据发送给所述同步服务器。The information sending module is configured to send the startup indication information and the flow control information of the outgoing service to the one node server, so that the one node server performs the outgoing call service according to the startup indication information, and according to the The process control information will perform a meeting generated in the outgoing call service The voice data is sent to the synchronization server.
  10. 根据权利要求9所述的同步服务器，还包括：The synchronization server according to claim 9, further comprising:
    故障处理单元，被配置为当所述一个节点服务器在执行所述呼出业务的过程中发生故障时，从所述呼出服务云中除所述一个节点服务器以外的其余节点服务器中选取另一个节点服务器，以使所述另一个节点服务器继续执行所述一个节点服务器中未完成的呼出业务。a fault processing unit configured to: when the one node server fails in the process of executing the outgoing service, select another node server from the other node servers except the one node server in the outgoing service cloud So that the another node server continues to execute the outstanding outgoing call service in the one node server.
  11. 一种呼出系统，包括：一台如权利要求6～10中任一项所述的同步服务器以及两台以上的节点服务器。An outgoing call system comprising: a synchronization server according to any one of claims 6 to 10; and two or more node servers.
  12. 一种计算机可读存储介质，存储有计算机可执行指令，所述计算机可执行指令设置为执行权利要求1-5中任一项的方法。 A computer readable storage medium storing computer executable instructions arranged to perform the method of any of claims 1-5.
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